3com 8R-002700-00 Getting Started Manual

Category
Modems
Type
Getting Started Manual

This manual is also suitable for

®
http://www.3com.com/
HomeConnect
TM
Cable
Modem TMI
Getting Started Guide
Part No. 1.024.2398-00
Published February 2000
3Com Corporation
3800 Golf Rd.
Rolling Meadows, IL
60008
Copyright © 2000, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced
in any form or by any means or used to make any derivative work (such as translation, transformation, or
adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from time
to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or
changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a license
agreement included with the product as a separate document, in the hard copy documentation, or on the
removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy,
please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this Getting Started Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not
be registered in other countries.
3Com, the 3Com logo, and EtherLink are registered trademarks and HomeConnect is a trademark of
3Com Corporation.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
All other company and product names may be trademarks of the respective companies with which they are
associated.
C
ONTENTS
1
B
EFORE
Y
OU
B
EGIN
Introduction 1-1
Conventions 1-1
Cable Modem Features 1-2
Contacting Your Local Cable Company 1-2
Preparing Your Workspace 1-3
You Will Need These Items 1-4
Included 1-4
You will also need the following 1-4
Determining Your Version of Windows 1-5
2
C
ABLE
M
ODEM
H
ARDWARE
I
NSTALLATION
3
C
ABLE
M
ODEM
S
OFTWARE
I
NSTALLATION
Plug and Play Modem Detection 3-1
Windows 950 or 950a 3-1
Windows 950b 3-2
Windows 98 3-2
Installing Modem Drivers with Windows 95 Versions 950 and 950a 3-2
Installing Modem Drivers with Windows 95 Version 950b 3-4
Installing Modem Drivers with Windows 98 3-5
Installing Modem Drivers with Windows NT 4.0 3-8
Installing the Cable Modem Connection Center (CMCC) Software 3-12
4
M
AKING
Y
OUR
F
IRST
C
ONNECTION
Configuring The Cable Modem Connection Center Software 4-1
5
C
ABLE
M
ODEM
C
ONNECTION
C
ENTER
F
EATURES
Overview 5-1
Main Panel Toolbar 5-1
Connect 5-1
Hang Up 5-2
Session Status 5-2
Status Message Viewer 5-2
Help 5-3
Main Panel Menu Options 5-3
The File Menu 5-3
Diagnostics 5-3
Rescan Channels 5-3
Tune Frequency 5-3
Enroll 5-3
Connect 5-4
Hang Up 5-4
Exit 5-4
The View Menu 5-4
Status Message Viewer 5-4
Dial-Up Parameters 5-4
Session Status 5-4
Cable Modem Configuration 5-4
The Options Menu 5-4
Preferences 5-4
The Help Menu 5-5
6
U
NINSTALLING
THE
C
ABLE
M
ODEM
Uninstalling the CMCC Software 6-1
Uninstalling the Cable Modem 6-2
Removing the Cable Modem 6-3
7
T
ROUBLESHOOTING
AND
S
UPPORT
R
ESOURCES
Troubleshooting 7-1
My computer went into "power save" mode. When it came out of power
save mode, my screen was frozen. 7-1
My cable modem scans for an active channel, pauses on an active
channel, but instead of locking on to it, continues to scan for active
channels. 7-1
I installed the cable modem, but it does not work. 7-1
My cable modem scans for an active channel, but never locks on to an
active channel. 7-2
I see a "Registration failed" dialog box several minutes after clicking the
Dial button in CMCC. 7-2
During registration, I receive a "<TFTP Error> code =4, timeout"
message. 7-3
My cable modem does not dial my cable company's server
properly. 7-3
I installed my cable modem using Windows 95. I have since upgraded to
Windows 98 and now the cable modem doesn't work. 7-4
I have Windows 95 and Dial Up Networking installed. When I launch the
Cable Modem Connection Center I get an error message reading "More
than one DialUp Adapters are installed". 7-4
I have Windows 98 Second Edition (SE). Internet Connection Sharing is
enabled. Sometimes my system won't boot, or when I launch CMCC it
reboots Windows, or I get an error that reads "An error occurred
attempting to load Bicdd32.dll". 7-4
When I click the Dial button in CMCC, I get a message reading “The IP
address of the Cable Modem Termination System (CMTS) is not valid.
Please contact your cable operator.” 7-5
When I try to launch CMCC, I get a message reading “Dial-Up Adapter
was not installed”. 7-5
I re-installed CMCC. When the software ran its diagnostic tests after
installation, it reported a failure, alerting me that it was missing required
components. 7-5
Plug and Play did not detect my modem. 7-6
How do I free an IRQ for use by the cable modem? 7-6
Support Resources 7-6
World Wide Web 7-6
3Com Knowledgebase 7-7
Internet FTP 7-7
3Com BBS 7-7
E-mail Support 7-7
90-Day Free Installation Support 7-7
Technical Support Hotline 7-7
Are You Still Having Problems? 7-7
If You Need to Return the Modem to Us 7-8
8
R
EGULATORY
I
NFORMATION
AND
L
IMITED
W
ARRANTY
Manufacturer's Declaration of Conformity 8-1
FCC Class B Statement 8-1
FCC Notice: Radio and Television Interference 8-1
UL/CUL Listing 8-2
Canadian Notice 8-2
Warranty and Repair Service for Canadian Modem Users 8-3
International Declaration of Conformity 8-4
Electromagnetic Compatibility 8-4
VCCI Class B 8-4
Safety (Low Voltage Directive) 8-4
Limited Warranty 8-4
Hardware 8-5
Software 8-5
Year 2000 Warranty 8-6
Obtaining Warranty Service 8-6
Dead- or Defective-on-Arrival 8-7
Warranties Exclusive 8-7
Limitation of Liability 8-8
Disclaimer 8-8
Governing Law 8-8
A
I
NSTALLING
N
ETWORKING
C
OMPONENTS
Dial-Up Networking A-1
TCP/IP A-2
SNMP Agent A-4
1
B
EFORE
Y
OU
B
EGIN
Introduction
Congratulations! You have just purchased a modem which features a
pioneering new technology. 3Com, the leader in networking and data
access, is proud to offer you this technology that makes Internet access
possible at speeds previously only imagined!
This internal cable modem is one part of a comprehensive
communications system that utilizes the cable television network to
deliver high-speed data to your computer. Data is requested via your
phone line and sent from the Internet via the cable network to your
computer at burst rates of up to 38 Mbps*!
* Actual speeds will vary depending on computer hardware, applications,
service offered by your Broadband Service Provider, and network traffic.
NOTE: If the information in the release notes shipped with your product
differs from the information in this guide, follow the instructions in the
release notes.
Conventions
The following table lists the conventions used within this manual.
Icon Notice Type Description
Information note Important features or instructions
Caution Information to alert you to potential damage to a
program, system, or device
Warning Information to alert you to potential personal injury
1-2 C
HAPTER
1: B
EFORE
Y
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EGIN
Cable Modem
Features
DOCSIS compatibility ensures interoperability with cable operators.
You can achieve data transfer burst rates up to 38 Mbps.
Local and remote diagnostic capabilities ensure troubleshooting ease.
The modem’s design allows for easy software updates.
3Com’s extensive end-user technical support provides quick solutions
to your problems.
Contacting Your
Local Cable
Company
In order to use your cable modem, you need to establish an Internet
access account with your local cable company. Before contacting your
cable company to establish an account, have the following information
handy:
The modems Media Access Control (MAC) address, which is located
on a bar code sticker on the modem (see the following image). The
MAC address is a 12-character number beginning with 00C049. Write
the MAC address in the blank provided here:
MAC address:
00C049__________
The modem’s model number. The modem’s model number is located
on the circuit board itself and begins with 1.012 (see the following
image). Write the model number in the blank provided here:
Model number:
_____________
Preparing Your Workspace
1-3
You should now contact your local cable company and verify the
following:
The cable service to your home should support one-way (or “telco
return”) cable modem access. If your cable company does not provide
one-way service, the 3Com HomeConnect Cable Modem will not be
able to communicate with your cable company’s Internet access
service. You should immediately consult your cable company and
place of purchase to determine the proper 3Com cable modem to use.
You can also visit the following URL for additional information:
http://www.3com.com/cablemodem
Your cable provider should set up your cable Internet access account.
Your cable provider will setup an Internet access account that will
allow you to send and receive e-mail, access the World Wide Web,
and receive other Internet services. This account must be setup before
you can use your cable modem.
Your cable company may also provide you with a login name and
password for your cable modem Internet access account. Write these
in the blanks below for future reference:
Login name:
______________________
Password:
______________________
Preparing Your
Workspace
Position your computer so that it is located near the cable access
outlet and a telephone wall jack.
Familiarize yourself with all of the materials in this box.
1-4 C
HAPTER
1: B
EFORE
Y
OU
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EGIN
Please read these installation instructions thoroughly before installing
your cable modem.
If you use your current cable line for cable television access, your cable
company can also install an additional line for use with your cable
modem.
CAUTION: Your cable company will provide a cable connection. Do not
attempt any rewiring without first contacting your cable company.
You Will Need
These Items
Included
Cable modem
Cable
Connections
TM
CD-ROM
This
Guide
You will also need
the following
A PC running the Windows 95, Windows 98, or Windows NT 4.0
operating system or higher with these minimum requirements:
Pentium 133MHz (or higher) processor
At least 16 MB of RAM
At least 5 MB of free hard disk space
An available PCI expansion slot
An analog modem
Windows installation CD-ROM
NOTE: If you do not have a Windows installation CD-ROM, you may be
able to find the required files on your hard drive. Use the path
c:\windows\options\cabs
or
c:\win95
(where "c" is the letter for your hard
drive) instead of the CD-ROM path referred to in these instructions where
applicable. If this path does not work, you will need to contact the vendor
who supplied your copy of Windows to obtain a Windows installation
CD-ROM.
Active cable line
POTS (Plain Old Telephone Service) phone line. This is the standard
telephone line found in most homes. It is important NOT to use a
digital phone line. If you are unsure which type of phone line you
have, contact your local telephone company.
Determining Your Version of Windows
1-5
A screwdriver (for opening your PC and installing the modem card)
If you are using the Windows NT 4.0 operating system, you will also
need Service Pack 4.0, 5.0, or 6.0 installed.
Determining Your
Version of
Windows
If your computer is running a Microsoft
®
Windows
®
operating system,
you will need to know which version of Windows you are using.
1
Right-click the
My Computer
icon on your desktop.
2
Click
Properties
. In the "System Properties" screen, look at the system
information under the “General” tab (the information for a Windows 95
version 950 machine is shown circled in the following screen image). The
number following the text "Microsoft Windows" may be any of the
following:
95
(followed by a number ending "950", "950a", or "950b",
depending on the build of Windows 95 you have installed)
98
NT 4.00
(Windows NT4.0 with Service Pack 4.0 or 6.0 is the only
version of Windows NT supported by this product)
Write this number in the blank below for later reference. Then click
OK
.
Windows version _________________
You are now ready to move on to the next chapter and install your cable
modem hardware.
1-6 C
HAPTER
1: B
EFORE
Y
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EGIN
2
C
ABLE
M
ODEM
H
ARDWARE
I
NSTALLATION
NOTE: Before installing your modem, write its 16-digit serial number in
the space provided here (you’ll find the serial number underneath the bar
code on the white sticker on the modem and on the outside of the box):
_____________________
If you ever need to call our customer support department, a customer
support representative will ask you for the serial number. This will help
him or her identify your modem.
1
Turn off your computer and unplug it from the electrical outlet.
2
Unplug any peripheral devices (printer, monitor, keyboard, mouse, etc.)
from the computer.
TIP: Before you unplug any cords, label them or make a sketch of how
they are connected. This can be helpful when you plug them back in
later.
CAUTION: To avoid risk of electric shock, make sure your computer and
all peripheral devices are turned off and unplugged from electrical
outlets.
3
Remove the screws from your computer’s cover and then remove the
cover. Refer to the computer manufacturer’s manual for further
instructions.
4
Find an empty PCI expansion slot. (PCI slots are 3.5 inches long and are
typically white plastic grooves lined with silver metal. ISA slots are longer
than PCI slots and are typically black plastic grooves lined with silver
metal.) Unscrew (or snap out) and remove the expansion slot cover (the
long narrow piece of metal that keeps dust from entering through the
opening perpendicular to the slot). Store the slot cover in a safe place in
case you ever need to remove the modem.
2-2 C
HAPTER
2: C
ABLE
M
ODEM
H
ARDWARE
I
NSTALLATION
5
Holding the modem at each corner, with the gold edge facing the slot,
push the modem down until it snaps into the expansion slot. The
following diagram shows horizontally aligned expansion slots. Some
computers have vertically aligned slots. These instructions apply to both
styles. You will need to apply some pressure to seat the modem properly.
Sometimes a gentle back-and-forth motion helps fit the modem all the
way into the slot. If you feel resistance, the modem may not be properly
lined up with the slot. Do not force it into the slot. Remove the modem
and try again.
6
Once the modem is in the slot, fasten the modem firmly into place using
the screw that you removed in step 4. If you had to snap out your
expansion slot cover, you will need to obtain a standard slot screw.
7
Replace the computer cover. Fasten it with the screws removed in step 3.
8
Connect your cable line to the cable modem’s coaxial cable connector. Be
careful not to bend the center wire inside the end of the connector.
9
You need a separate analog modem in order to use this cable modem.
Make sure your analog modem is properly installed and that it is
connected to an analog phone jack. The analog modem can be internal
or external. See the analog modem’s documentation for assistance.
10
Plug the power cords, cables, and peripherals back into the computer and
turn on the computer.
NOTE: Your computer’s three-pronged power cable should be plugged
into a properly grounded three-pronged outlet.
3
C
ABLE
M
ODEM
S
OFTWARE
I
NSTALLATION
Plug and Play
Modem Detection
NOTE: This guide uses "A" as the letter for the 3.5-inch diskette drive and
"D" as the letter for the CD-ROM drive. Your computer may use different
letters for these drives.
NOTE: If you are installing this modem on a Windows NT 4.0 system, your
cable modem cannot be installed via Plug and Play. Turn to the chapter
entitled "Installing Modem Drivers with Windows NT 4.0".
When your Windows desktop appears, you will see one of these screens.
Windows 950 or 950a
3-2 C
HAPTER
3: C
ABLE
M
ODEM
S
OFTWARE
I
NSTALLATION
Windows 950b
Windows 98
Windows has detected the modem. If the first screen appears, turn to
"Installing Modem Drivers with Windows 95 Versions 950 and 950a”. If
the second screen appears, turn to "Installing Modem Drivers with
Windows 95 Version 950b". If the third screen appears, turn to
"Installing Cable Modem Drivers with Windows 98". If none of these
screens appears, turn to "If Plug and Play Does Not Detect Your Modem".
Installing Modem
Drivers with
Windows 95
Versions 950 and
950a
NOTE: If you plan to upgrade Windows 95 to Windows 98 in the near
future, you may want to upgrade before installing your new Cable
Modem TMI. If you install the Cable Modem now and then upgrade to
Windows 98, the modem may be disabled once the upgrade is complete.
Installing Modem Drivers with Windows 95 Versions 950 and 950a
3-3
In that case, you will need to uninstall the Cable Modem and re-install it
using the Windows 98 installation instructions in this guide.
1
When Windows detects the cable modem, click “Driver from disk
provided by hardware manufacturer”. Then click
OK
.
2
When you see the "Install From Disk" dialog box, insert the Cable
Connections
TM
CD-ROM into your CD-ROM drive and type
D:\
, where
"D" is the letter of your CD-ROM drive. If your CD-ROM drive uses a
letter name other than "D", type that letter in place of "D". Click
OK
.
3
When the "Select Device" screen appears, click to highlight "3Com
HomeConnect Cable Modem TMI" and then click
OK
. Windows will copy
the necessary files from the Cable
Connections
CD.
3-4 C
HAPTER
3: C
ABLE
M
ODEM
S
OFTWARE
I
NSTALLATION
4
Turn to "Installing the Cable Modem Connection Center (CMCC)
Software".
Installing Modem
Drivers with
Windows 95
Version 950b
NOTE: If you plan to upgrade Windows 95 to Windows 98 in the near
future, you may want to upgrade before installing your new Cable
Modem TMI. If you install the Cable Modem now and then upgrade to
Windows 98, the modem may be disabled once the upgrade is complete.
In that case, you will need to uninstall the Cable Modem and re-install it
using the Windows 98 installation instructions in this guide.
1
When Windows detects the cable modem, insert the Cable
Connections
CD-ROM into your CD-ROM drive. Click
OK
.
2
Windows 95 may ask for the file Cm29xndi.dll (located on the CD-ROM).
If so, type
D:\
(where "D" is the letter of your CD-ROM drive) and then
Installing Modem Drivers with Windows 98
3-5
press
Enter
. Windows will copy the necessary files from the Cable
Connections
CD.
3
Turn to "Installing the Cable Modem Connection Center (CMCC)
Software".
Installing Modem
Drivers with
Windows 98
1
When Windows detects the cable modem, insert the Cable
Connections
CD-ROM into your CD-ROM drive. Click
Next
.
2
Make sure the "Search for the best driver for your device" option is
checked. Then click
Next
.
3-6 C
HAPTER
3: C
ABLE
M
ODEM
S
OFTWARE
I
NSTALLATION
3
When you see the following screen, make sure “CD-ROM drive” is
checked. Then click
Next
.
4
The next screen tells you that Windows has found the driver for your
modem. Click
Next
.
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3com 8R-002700-00 Getting Started Manual

Category
Modems
Type
Getting Started Manual
This manual is also suitable for

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