Intermec PEN*KEY 6200 Troubleshooting Manual

Brand: Intermec

Model: PEN*KEY 6200

Type: Troubleshooting Manual

This manual is also suitable for

6210

6200 and 6210 Hand-Held Computers

TROUBLESHOOTING

GUIDE

""""""""""""""""""""""""""""

P/N: 961-054-006

Revision A

January 1997

" NOTICE

The information contained herein is proprietary and is provided solely for the

purpose of allowing customers to operate and service Intermec manufactured

equipment and is not to be released, reproduced, or used for any other purpose

without written permission of Intermec.

Disclaimer of Warranties. The sample source code included in this document is

presented for reference only. The code does not necessarily represent complete,

tested programs. The code is provided “ASISWITHALLFAULTS.” ALL

WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE

IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE.

We welcome your comments concerning this publication. Although every effort has

been made to keep it free of errors, some may occur. When reporting a specific

problem, please de scribe it briefly and include the book title and part number, as

well as the paragraph or figure number and the page number.

Send your comments to:

Intermec Technologies Corporation

Publications Department

550 Second Street SE

Cedar Rapids, IA 52401

ANTARES, INTERMEC, NORAND, NOR*WARE, PEN*KEY, TRAKKER, and

TRAKKER ANTARES are registered tra demarks of Intermec Technologies

Corporation.



This publication printed on recycled paper.

Acknowledgments

Hayes is a registered trademark of Hayes Microcomputer Products Inc.

Microsoft, MS, and MS-DOS, and Windows, are registered trademarks and Visual

Basic for Windows, and Windows for Pen are trademarks o f M icrosoft Corporation.

FCC Computer Compliance

NOTICE

This equipment meets Class B digital device limits per Part 15 of FCC Rules.

These limits protect against interference in a residential area. It emits, uses, and

can radiate radio frequency energy. If you do not install and use the equipment

according t o its instructions, it may interfere with radio signals. However, there is

no guarantee that interference will not occur in a particular installatio n.

If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning our equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following

measures:

Reorient or relocate the radio or television receiving antenna.

Increase the separation between the computer equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to

which the radio or television receiver is connected.

Consult the dealer or an experienced radio or television technician for

help.

Canadian Computer Compliance

This Class B digital apparatus meets all requirements of the Canadian

Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment

sur le material boilleur du Canada.

Telephone Installation Warning Notices

The following notices apply to equipment that may be connected to telephone lines

or systems. For your personal safety, and to protect this equipment from potential

electrical or physical damage, do NOT connect equipment to telephone lines or

data communication equipment unless the following warnings have been read,

understood, and complied with.

Never install telephone wiring during a lightning storm.

Never install telepho ne jacks in wet locations unless the jack is

specifically designed for wet locations.

Never touch uninsulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface.

Use caution when installing or modifying telephone lines.

Avoid using a telephone (other than cordless type) during an electrical

storm. There may be a remote risk of electric shock from lightning.

Do not use the telephone to report a gas leak in the vicinity of the leak.

Installation du téléphone : avertissements

Les avertissements qui suivent s’appliquent à tout équipement qui peut être

branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et

pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE

PAS brancher un ordinateur tablette électronique ou ses périphériques aux lignes

téléphoniques ou équipements avant que les avertissements suivants aient été lus,

compris et observés :

Ne jamais installer de câblage téléphonique pendant un orage électrique.

Ne jamais installer de prise téléphonique dans un endroit humide à

moins que la prise ait été spécifiquement conçue pour être utilisée dans

les endroits humides.

Ne jamais toucher les fils de téléphone ou de l’équipement terminal non

isolés à moins que la ligne téléphonique n’ait été débranchée de

l’interface réseau.

User de prudence lo rs de l’installation ou de la modification de lignes

téléphoniques.

Éviter d’utiliser un téléphone (autre qu’un appareil téléphonique sans

fil) pendant un orage électrique. Il pourrait y avoir un faible risque

d’électrocution par la foudre.

Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité

de la fuite.

6200 and 6210 Hand-Held Computers Troubleshooting Guide i

CONTENTS

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SECTION 1

Introduction 1-1...............................................

About this Guide 1-1............................................

Audience 1-1..............................................

Organization 1-1............................................

Related Documents 1-2..........................................

6200 and 6210 Differences 1-2....................................

Appearance 1-2............................................

Charging 1-3...............................................

Accessory Modifications 1-4......................................

4960 Multidock 1-4.........................................

Backup Battery 1-4.........................................

Endcap 1-4................................................

Keyboard 1-5..............................................

Reset Switch 1-5...........................................

RJ-11 Phone Jack (Optional) 1-5...............................

PC Card Slots 1-6...........................................

SECTION 2

Battery Tips 2-1...............................................

Low Battery Conditions 2-1.......................................

Battery Status Indicators 2-1......................................

Self-Discharge 2-4..............................................

Temperature Extremes 2-4........................................

Computer Beeps 2-4.............................................

CONTENTS

ii 6200 and 6210 Hand-Held Computers Troubleshooting Guide

Battery Conditioning 2-5.........................................

Conditioning Cycle 2-5......................................

Information Logging 2-7.....................................

Main Battery Conditioning 2-8................................

Backup Battery Conditioning 2-8..............................

Considerations 2-9..........................................

Technical Support 2-10...........................................

SECTION 3

Flash 3-1.....................................................

Beeping Sounds 3-1.............................................

Overriding Default Boot Drive 3-1.................................

6200 Computer Locks Up 3-2.....................................

Reset the Computer 3-3......................................

Master-Mode Boot 3-4.......................................

Return to Operations 3-4.....................................

6210 Computer Locks Up 3-5.....................................

Reset the Computer 3-5......................................

Master-Mode Boot 3-6.......................................

Return to Operations 3-6.....................................

SECTION 4

Troubleshooting 4-1............................................

Troubleshooting Tips 4-1.........................................

Clearing Out RAM Drive 4-9.....................................

Master Mode Booting Computer 4-9................................

Checking Flash Version 4-10.......................................

Booting to NORAND



Utilities Menu 4-10...........................

Contrast and Backlight Adjustments 4-11.............................

Adjust Contrast 4-11.........................................

Adjust Backlight 4-11........................................

Turn Backlight On or Off 4-11..................................

CONTENTS

6200 and 6210 Hand-Held Computers Troubleshooting Guide iii

FIGURES

Figure 1-1 Computers 1-2........................................

Figure 1-2 6200 PC Card Slots 1-6.................................

Figure 2-1 Battery Status Indicators 2-3.............................

Figure 3-1 Ballpoint Pen in 6200 Reset Switch 3-3.....................

Figure 3-2 Paper Clip in 6210 Reset Switch 3-5.......................

Figure 4-1 Contrast and Backlight Adjustment Icons 4-11................

TABLES

Table 4-1 Troubleshooting 4-1.....................................

INDEX

CONTENTS

iv 6200 and 6210 Hand-Held Computers Troubleshooting Guide

6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-1

Section 1

Introduction

""""""""""""""""""""""""""""

About this Guide

This troubleshooting guide is written for both the NORAND



6200 and

6210 Hand-Held Computers.

Audience

The intended audience is the administrator or persons acting in that capacity.

Organization

This guide is divided into these sections:

Section 1, Introduction

Tells how this guide is organized, contains a summary of each sec-

tion, lists major differences between the 6200 Computer and the 6210

Computer, and details some accessory modifications.

Section 2, Battery Tips

Information to help keep the batteries at maximum efficiency.

Section 3, Flash

Describes what to do when working with flash.

Section 4, Troubleshooting

Lists possible problems, causes, and solutions. Describes how to

clear out the computer’s RAM drive, Master-Mode Boot the comput-

er, check the computer’s Flash version, and adjust contrast and back-

light settings.

SECTION 1 " Introduction

1-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide

Related Documents

The 6200 Computer and the 6210 Computer each has a user guide available.

Contact the Norand Supply Sales for copies:

6200 Hand-Held Computer User’s Guide

NPN: 961-028-075

PEN*KEY



Model 6210 Hand-Held Computer User’s Guide

NPN: 961-028-090

6200 and 6210 Diff erences

The 6200 Computer and the 6210 Computer have similar f unctionality, with

the 6210 Computer with added reliability, temperature extremes resistance,

and IR and Ethernet capabilities. If integrating both computers into the

same system, note the following differences:

Appearance

The 6200 Computer has rubber molded onto its back, while the 6210 Com-

puter has a metal back plate.

Figure 1-1

Computers

6200 Computer

6210 Computer

Metal back plateRubber molding

SECTION 1 " Introduction

6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-3

Charging

The 6210 Computer requires more power from the charging source than the

6200 Computer. A good rule of thumb to remember is:

One 6210 Computer is equal to. . .

Two 6200 Computers and is equal to. . .

Four 4000 Series Computers when used in the 4960 Multidock.

Each power source in the NORAND Local Area Network (LAN) environ-

ment can power any one of the following:

One 4960 Multidock loaded with six 6210 Computers

Two 4960 Multidocks loaded with twelve 6200 Computers

Four 4960 Multidocks loaded with 24 4000 Series Computers

A NORANDLAN power source is defined as any of the following:

4970, 4970P, 4970I, or 4970PI LAN1 OUT port

4980, 4980P, 4980I, or 4980PI LAN1 port

4985 LAN1 port (charges two 4960 Multidocks when used with the

4000 Series Computers)

4A Charger (replaces NC4000, also used with 6300 Multidock)

8A Charger with two output ports (dual-power source)

To use the 4A or 8A chargers in place of a 4970 APU, two special “Y”

cables are available from Norand.

SECTION 1 " Introduction

1-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide

Accessory Modifications

4960 Multidock

Some 4960 Multidocks were changed to provide a better fit for the 6200

Computer. These multidocks have a bar created to sit across the top of the

multidock to force the 6200 Computer to lean forward.

Remove the bar if the 4960 Multidock is to work w ith the 6210 Computer.

No special tools are required.

Backup Battery

The backup battery, in both the 6200 and 6210 Computers, has no

ON/OFF switch. Keep the computer on charge. If the computer is in stor-

age for several days, remove or disconnect the backup battery before storing

the computer. A good backup battery keeps the computer memory active

for about a day when the main battery pack is not installed. With proper

precautions, this battery is replaceable.

The 6200 Computer uses a 9-volt alkaline backup battery. Change this bat-

tery every 90 days, as a precaution.

The 6210 Computer uses a rechargeable NiCd backup battery. No special

care is required. Computers, with Flash version 1.60 or greater, can and

should condition this backup battery every six months.

Endcap

Most 6210 Computers come with a standard endcap accommodating the

reset switch, the RS-232 D-sub connector, and the optional RJ-11 jack. Use

a Phillips screwdriver to change any of these pieces.

SECTION 1 " Introduction

6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-5

Keyboard

The 30- and 56-key keyboards are the same for both computers, held in

place by three screws. The current standard overlays are black, with a Nor-

and part number printed on the bottom. Keys are snapped into the plastic.

There are no electronics in this assembly. The rubber pad under the key-

board assembly is not movable; it acts as a seal to protect the circuits be-

neath.

Reset Switch

The 6200 Computer reset switch is a white button on the circuit board in the

PC card compartment area. Use a ballpoint pen o r your finger to press this

switch.

The 6210 Computer reset switch is adjacent to the RS-232 D-Sub connector

support at the top of the computer. Use a properly bent standard paper clip

to press this switch.

RJ-11 Phone Jack (Optional)

In the 6200 Computer, the RJ-11 phone jack is part of the top cover. If the

RJ-11 connector or the cable that goes between the RJ-11 and the PC Card

need replacing, send the computer to the Service Center.

In the 6210 Computer, the RJ-11 phone jack is next to the 15-pin D-Sub

connector assembly on the endcap. Access the other side of the RJ-11

phone jack through the back panel of the 6210 Computer. The PC Modem

Card and RJ-11 phone jack connecting cable can be changed.

SECTION 1 " Introduction

1-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide

PC Card Slots

(Also known as PCMCIA card slots). In both the 6200 and 6210 Comput-

ers, drive A: is the slot closest to the LCD screen.

Use firm pressure to seat the PC card -- do not use force. With the connec-

tor-end going in first, slide the PC card into the PC card slot. If any resis-

tance is felt, remove the PC card, flip it over, and try again.

Access the 6210 Computer PC Card slots through the computer’s back pan-

el. There are no eject buttons in the 6210 Computer.

Access the 6200 Computer PC Card slots through the top of the computer.

Drives A: and B: each has an eject button, which pop up when the PC card

is seated correctly.

1. Lower PC Card (drive A) type II o r type III

2. Right memory card eject button for drive A (not shown)

3. Top of computer

4. Left memory card eject button for drive B

5. Upper PC Card ( drive B) type II

Figure 1-2

6200 PC Card Slots

6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-1

Section 2

Battery Tips

""""""""""""""""""""""""""""

This section describes tips to remember and simple solutions for some low

battery conditions that can make the computer appear defective.

Low Battery Conditions

Use the following steps to diagnose and correct low battery conditions that

can make the computer appear defective. Expect low battery conditions

when:

New computers are stored or delayed in shipping before arrival.

Doing new computer initial startups.

Spare computers are stored on the shelf one day or more.

Handling repaired computers.

Computers are kept in extreme temperatures, such as above 104

(40

C) or below 32

F(0

C). Such temperatures hinders computer

charging.

NOTE: Store spare computers with both the main battery and the backup battery removed

or keep these computers on charge.

Battery Status Indicators

If the application configuration includes PWRDISP.COM, the battery and

charge voltages are available on the last line of the computer screen. The

values are updated only when a key is pressed, such as the [ON] key. The

application must accept keyboard input before the display will update.

SECTION 2 " Battery Tips

2-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide

The PWRDISP.COM program (depending on which application configura-

tion) displays the main battery voltage, the backup battery voltage, and the

charge voltage. The PWRDISP.COM program was released with

PEN*KEY



Tool Kit V1.40.

Voltage information, updated after each key stroke, appears in a line at the

bottom of the screen. The meaning for each is listed below, reading the line

on the computer screen, from left to right.

Main Battery (NiCd):

Higher number values appear while charging.

Typical voltage (off charge): 7.5 to 6.0 volts.

First Arrow:

-- Main battery is fully charged.

-- Main battery is okay (no a rrow).

-- Main battery is low.

Second Arrow:

-- Main battery is charging.

-- Main battery is okay, not charging (no arrow).

-- Main battery nonrechargeable.

-- Main battery installed incorrectly while charging

(appears more than one minute after a charge).

-- Main battery is critically low.

-- Main battery is critically low and charging.

NOTE: The Low Main battery warning indicators cover only the relative remaining battery

capacity. These indicators are not exact. Their timing v aries daily and depends on

who uses the computer. Experience with these indicators dictate a user’s judgment

on how much battery life remains. They may vary from route to route, computer to

computer, or operator to operator.

SECTION 2 " Battery Tips

6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-3

Backup Battery:

6200 Computer (9-volt alkaline):

> 9.0 volts is normal for a new backup battery.

8.0 volts means the backup battery needs replacing.

6210 Computer (2.4-volt rechargeable NiCd):

2.0--3.0 volts is the typical range.

" Charge Input:

Normalreadingrangesfrom10to15volts.

6.0

↑↑

9.0 0.0

Charge Input

Backup Bat-

tery

Second Arrow

First Ar-

row

Main Bat-

tery

Figure 2-1

Battery Status Indicators

SECTION 2 " Battery Tips

2-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide

Self -Discharge

Rechargeable batteries discharge when left on the shelf (whether in a com-

puter or not). Thus, rechargeable batteries stored for as little as a month

need to be recharged before using. If an external charger cannot be used

and the battery must be installed in a computer, allow an extra three hours of

charging before using the computer without an attached charge source.

Sometimes it takes two or more charge-and-discharge cycles to bring a

stored battery back to normal capacity.

Temperature Extremes

If the computer is kept at room temperature, a dead battery charges in as

little as three hours. If the computer is kept at extreme temperatures, such

as above 104

F(40

C), the computer does not charge the battery. The

computer continues to operate from the charge source as long as it is avail-

able.

If this becomes a problem, an external battery pack charger may have to be

purchased to keep spare batteries charged. Contact Norand Customer Sup-

port Center for more information.

Computer Beeps

“Beeps” are usually referring to the memory power-on self-test after the

reset switch is pressed. Listen for beeps when pressing the [ON] key to

wake up the computer. One or three beeps indicate a low main battery. If

the computer beeps but does not power up, place the computer on charge. A

good computer, with a low main battery, powers up when placed on charge.

Allow this computer to remain on charge for a few minutes. The main bat-

tery pack fully charges with a fast charge of 2 1/2 hours; or a trickle charge

of 10--14 hours. The computer will determine whether to do a fast charge or

a trickle charge.

NOTE: Do not disconnect the backup battery until the computer powers up from the main

battery or from the charge; or unless the computer data is not critical.

SECTION 2 " Battery Tips

6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-5

Battery Conditioning

Usage: BC [[drive:][path]logfile.ext]

BC.EXE is a DOS application that provides NiCd battery conditioning for

later versions of the 6200 Computers and all versions of the 6210 Comput-

ers. Proper conditioning of NiCd batteries can extend the life of the battery

and the amount of charge it provides.

Both the main battery pack and the backup battery can be conditioned on

6210 Computers.

Since the actual conditioning of the battery is a system function, BC.EXE

initially checks to ensure that the battery conditioning is supported by the

system before prompting to select the battery to condition. If the function is

not supported, the program displays “Not Supported” on the screen and ends

the p rogram. If battery conditioning is supported, the program displays a

selection menu and creates the optional log file.

After selecting the battery to be conditioned, BC.EXE verifies that the bat-

tery can be conditioned. If supported by the system, the battery condition-

ing cycle begins. If not supported by the system, an error is displayed.

NOTE: Do not run this program when the computer is holding critical or unrecoverable

data.

Conditioning Cycle

When the conditioning cycle begins, the following status information is dis-

played:

Program version.

Battery being conditioned:

CONDITION BUB Backup battery is conditioning.

CONDITION MAIN Main battery pack is conditioning.

Voltage of battery conditioned.

System ambient temperature.

SECTION 2 " Battery Tips

2-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide

Status of condition cycle. Possible statuses are:

INIT Condition cycle selected.

DRAIN Battery charge draining.

CHARGE Battery charging.

COMPLETE Condition cycle complete or not started.

Check error displayed for good cycle.

Errors which can occur during the conditioning cycle, such as the

following:

BOTH Both main and backup battery

condition cycles attempted

simultaneously.

CHG LOSS Charge input lost for more than 10 to

20 seconds.

CHG DISABLE System charge functionality disabled.

OLD PS Condition cycle attempted on a 62XX

System that does not support battery

conditioning.

POWERFAIL Computer experienced loss of power

causing suspension during conditioning

cycle.

TEMPERATURE System temperature too cold or hot for

continued backup battery conditioning.

SUSPEND Computer removed from charge and

suspended before cycle complete.

BATT GONE Computer has no battery installed for

selected conditioning cycle.

OK Conditioning cycle has no errors.

??? Error unknown.

Battery capacity (10 second increments of discharge).

Time since last condition cycle (10 second increments -- accurate

only if computer ha s not been reset since last condition cy c le).

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Intermec PEN*KEY 6200 Troubleshooting Manual

Brand: Intermec

Model: PEN*KEY 6200

Type: Troubleshooting Manual

This manual is also suitable for

6210

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Intermec PEN*KEY 6200 Troubleshooting Manual

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