Intermec 6210 Troubleshooting Manual

Type
Troubleshooting Manual

This manual is also suitable for

6200 and 6210 Hand-Held Computers
TROUBLESHOOTING
GUIDE
""""""""""""""""""""""""""""
P/N: 961-054-006
Revision A
January 1997
" NOTICE
The information contained herein is proprietary and is provided solely for the
purpose of allowing customers to operate and service Intermec manufactured
equipment and is not to be released, reproduced, or used for any other purpose
without written permission of Intermec.
Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided ASISWITHALLFAULTS.” ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
We welcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please de scribe it briefly and include the book title and part number, as
well as the paragraph or figure number and the page number.
Send your comments to:
Intermec Technologies Corporation
Publications Department
550 Second Street SE
Cedar Rapids, IA 52401
ANTARES, INTERMEC, NORAND, NOR*WARE, PEN*KEY, TRAKKER, and
TRAKKER ANTARES are registered tra demarks of Intermec Technologies
Corporation.
1997 Intermec Technologies Corporation. All rights reserved.
This publication printed on recycled paper.
Acknowledgments
Hayes is a registered trademark of Hayes Microcomputer Products Inc.
Microsoft, MS, and MS-DOS, and Windows, are registered trademarks and Visual
Basic for Windows, and Windows for Pen are trademarks o f M icrosoft Corporation.
FCC Computer Compliance
"
NOTICE
This equipment meets Class B digital device limits per Part 15 of FCC Rules.
These limits protect against interference in a residential area. It emits, uses, and
can radiate radio frequency energy. If you do not install and use the equipment
according t o its instructions, it may interfere with radio signals. However, there is
no guarantee that interference will not occur in a particular installatio n.
If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning our equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
"
Reorient or relocate the radio or television receiving antenna.
"
Increase the separation between the computer equipment and receiver.
"
Connect the equipment into an outlet on a circuit different from that to
which the radio or television receiver is connected.
"
Consult the dealer or an experienced radio or television technician for
help.
Canadian Computer Compliance
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Reglèment
sur le material boilleur du Canada.
Telephone Installation Warning Notices
The following notices apply to equipment that may be connected to telephone lines
or systems. For your personal safety, and to protect this equipment from potential
electrical or physical damage, do NOT connect equipment to telephone lines or
data communication equipment unless the following warnings have been read,
understood, and complied with.
"
Never install telephone wiring during a lightning storm.
"
Never install telepho ne jacks in wet locations unless the jack is
specifically designed for wet locations.
"
Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
"
Use caution when installing or modifying telephone lines.
"
Avoid using a telephone (other than cordless type) during an electrical
storm. There may be a remote risk of electric shock from lightning.
"
Do not use the telephone to report a gas leak in the vicinity of the leak.
Installation du téléphone : avertissements
Les avertissements qui suivent s’appliquent à tout équipement qui peut être
branché aux lignes ou systèmes téléphoniques. Pour votre sécurité personnelle et
pour protéger l’équipement de tout dommage électrique ou physique potentiel, NE
PAS brancher un ordinateur tablette électronique ou ses périphériques aux lignes
téléphoniques ou équipements avant que les avertissements suivants aient été lus,
compris et observés :
"
Ne jamais installer de câblage téléphonique pendant un orage électrique.
"
Ne jamais installer de prise téléphonique dans un endroit humide à
moins que la prise ait été spécifiquement conçue pour être utilisée dans
les endroits humides.
"
Ne jamais toucher les fils de téléphone ou de l’équipement terminal non
isolés à moins que la ligne téléphonique n’ait été débranchée de
l’interface réseau.
"
User de prudence lo rs de l’installation ou de la modification de lignes
téléphoniques.
"
Éviter d’utiliser un téléphone (autre qu’un appareil téléphonique sans
fil) pendant un orage électrique. Il pourrait y avoir un faible risque
d’électrocution par la foudre.
"
Ne pas utiliser le téléphone afin de signaler une fuite de gaz à proximité
de la fuite.
6200 and 6210 Hand-Held Computers Troubleshooting Guide i
CONTENTS
""""""""""""""""""""""""""""
SECTION 1
Introduction 1-1...............................................
About this Guide 1-1............................................
Audience 1-1..............................................
Organization 1-1............................................
Related Documents 1-2..........................................
6200 and 6210 Differences 1-2....................................
Appearance 1-2............................................
Charging 1-3...............................................
Accessory Modifications 1-4......................................
4960 Multidock 1-4.........................................
Backup Battery 1-4.........................................
Endcap 1-4................................................
Keyboard 1-5..............................................
Reset Switch 1-5...........................................
RJ-11 Phone Jack (Optional) 1-5...............................
PC Card Slots 1-6...........................................
SECTION 2
Battery Tips 2-1...............................................
Low Battery Conditions 2-1.......................................
Battery Status Indicators 2-1......................................
Self-Discharge 2-4..............................................
Temperature Extremes 2-4........................................
Computer Beeps 2-4.............................................
CONTENTS
"
ii 6200 and 6210 Hand-Held Computers Troubleshooting Guide
Battery Conditioning 2-5.........................................
Conditioning Cycle 2-5......................................
Information Logging 2-7.....................................
Main Battery Conditioning 2-8................................
Backup Battery Conditioning 2-8..............................
Considerations 2-9..........................................
Technical Support 2-10...........................................
SECTION 3
Flash 3-1.....................................................
Beeping Sounds 3-1.............................................
Overriding Default Boot Drive 3-1.................................
6200 Computer Locks Up 3-2.....................................
Reset the Computer 3-3......................................
Master-Mode Boot 3-4.......................................
Return to Operations 3-4.....................................
6210 Computer Locks Up 3-5.....................................
Reset the Computer 3-5......................................
Master-Mode Boot 3-6.......................................
Return to Operations 3-6.....................................
SECTION 4
Troubleshooting 4-1............................................
Troubleshooting Tips 4-1.........................................
Clearing Out RAM Drive 4-9.....................................
Master Mode Booting Computer 4-9................................
Checking Flash Version 4-10.......................................
Booting to NORAND
Utilities Menu 4-10...........................
Contrast and Backlight Adjustments 4-11.............................
Adjust Contrast 4-11.........................................
Adjust Backlight 4-11........................................
Turn Backlight On or Off 4-11..................................
CONTENTS
"
6200 and 6210 Hand-Held Computers Troubleshooting Guide iii
FIGURES
Figure 1-1 Computers 1-2........................................
Figure 1-2 6200 PC Card Slots 1-6.................................
Figure 2-1 Battery Status Indicators 2-3.............................
Figure 3-1 Ballpoint Pen in 6200 Reset Switch 3-3.....................
Figure 3-2 Paper Clip in 6210 Reset Switch 3-5.......................
Figure 4-1 Contrast and Backlight Adjustment Icons 4-11................
TABLES
Table 4-1 Troubleshooting 4-1.....................................
INDEX
CONTENTS
"
iv 6200 and 6210 Hand-Held Computers Troubleshooting Guide
6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-1
Section 1
Introduction
""""""""""""""""""""""""""""
About this Guide
This troubleshooting guide is written for both the NORAND
6200 and
6210 Hand-Held Computers.
Audience
The intended audience is the administrator or persons acting in that capacity.
Organization
This guide is divided into these sections:
"
Section 1, Introduction
Tells how this guide is organized, contains a summary of each sec-
tion, lists major differences between the 6200 Computer and the 6210
Computer, and details some accessory modifications.
"
Section 2, Battery Tips
Information to help keep the batteries at maximum efficiency.
"
Section 3, Flash
Describes what to do when working with flash.
"
Section 4, Troubleshooting
Lists possible problems, causes, and solutions. Describes how to
clear out the computers RAM drive, Master-Mode Boot the comput-
er, check the computers Flash version, and adjust contrast and back-
light settings.
SECTION 1 " Introduction
1-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide
Related Documents
The 6200 Computer and the 6210 Computer each has a user guide available.
Contact the Norand Supply Sales for copies:
"
6200 Hand-Held Computer Users Guide
NPN: 961-028-075
"
PEN*KEY
Model 6210 Hand-Held Computer Users Guide
NPN: 961-028-090
6200 and 6210 Diff erences
The 6200 Computer and the 6210 Computer have similar f unctionality, with
the 6210 Computer with added reliability, temperature extremes resistance,
and IR and Ethernet capabilities. If integrating both computers into the
same system, note the following differences:
Appearance
The 6200 Computer has rubber molded onto its back, while the 6210 Com-
puter has a metal back plate.
Figure 1-1
Computers
6200 Computer
6210 Computer
Metal back plateRubber molding
SECTION 1 " Introduction
6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-3
Charging
The 6210 Computer requires more power from the charging source than the
6200 Computer. A good rule of thumb to remember is:
"
One 6210 Computer is equal to. . .
"
Two 6200 Computers and is equal to. . .
"
Four 4000 Series Computers when used in the 4960 Multidock.
Each power source in the NORAND Local Area Network (LAN) environ-
ment can power any one of the following:
"
One 4960 Multidock loaded with six 6210 Computers
"
Two 4960 Multidocks loaded with twelve 6200 Computers
"
Four 4960 Multidocks loaded with 24 4000 Series Computers
A NORANDLAN power source is defined as any of the following:
"
4970, 4970P, 4970I, or 4970PI LAN1 OUT port
"
4980, 4980P, 4980I, or 4980PI LAN1 port
"
4985 LAN1 port (charges two 4960 Multidocks when used with the
4000 Series Computers)
"
4A Charger (replaces NC4000, also used with 6300 Multidock)
"
8A Charger with two output ports (dual-power source)
To use the 4A or 8A chargers in place of a 4970 APU, two special “Y”
cables are available from Norand.
SECTION 1 " Introduction
1-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide
Accessory Modifications
4960 Multidock
Some 4960 Multidocks were changed to provide a better fit for the 6200
Computer. These multidocks have a bar created to sit across the top of the
multidock to force the 6200 Computer to lean forward.
Remove the bar if the 4960 Multidock is to work w ith the 6210 Computer.
No special tools are required.
Backup Battery
The backup battery, in both the 6200 and 6210 Computers, has no
ON/OFF switch. Keep the computer on charge. If the computer is in stor-
age for several days, remove or disconnect the backup battery before storing
the computer. A good backup battery keeps the computer memory active
for about a day when the main battery pack is not installed. With proper
precautions, this battery is replaceable.
The 6200 Computer uses a 9-volt alkaline backup battery. Change this bat-
tery every 90 days, as a precaution.
The 6210 Computer uses a rechargeable NiCd backup battery. No special
care is required. Computers, with Flash version 1.60 or greater, can and
should condition this backup battery every six months.
Endcap
Most 6210 Computers come with a standard endcap accommodating the
reset switch, the RS-232 D-sub connector, and the optional RJ-11 jack. Use
a Phillips screwdriver to change any of these pieces.
SECTION 1 " Introduction
6200 and 6210 Hand-Held Computers Troubleshooting Guide 1-5
Keyboard
The 30- and 56-key keyboards are the same for both computers, held in
place by three screws. The current standard overlays are black, with a Nor-
and part number printed on the bottom. Keys are snapped into the plastic.
There are no electronics in this assembly. The rubber pad under the key-
board assembly is not movable; it acts as a seal to protect the circuits be-
neath.
Reset Switch
The 6200 Computer reset switch is a white button on the circuit board in the
PC card compartment area. Use a ballpoint pen o r your finger to press this
switch.
The 6210 Computer reset switch is adjacent to the RS-232 D-Sub connector
support at the top of the computer. Use a properly bent standard paper clip
to press this switch.
RJ-11 Phone Jack (Optional)
In the 6200 Computer, the RJ-11 phone jack is part of the top cover. If the
RJ-11 connector or the cable that goes between the RJ-11 and the PC Card
need replacing, send the computer to the Service Center.
In the 6210 Computer, the RJ-11 phone jack is next to the 15-pin D-Sub
connector assembly on the endcap. Access the other side of the RJ-11
phone jack through the back panel of the 6210 Computer. The PC Modem
Card and RJ-11 phone jack connecting cable can be changed.
SECTION 1 " Introduction
1-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide
PC Card Slots
(Also known as PCMCIA card slots). In both the 6200 and 6210 Comput-
ers, drive A: is the slot closest to the LCD screen.
Use firm pressure to seat the PC card -- do not use force. With the connec-
tor-end going in first, slide the PC card into the PC card slot. If any resis-
tance is felt, remove the PC card, flip it over, and try again.
Access the 6210 Computer PC Card slots through the computers back pan-
el. There are no eject buttons in the 6210 Computer.
Access the 6200 Computer PC Card slots through the top of the computer.
Drives A: and B: each has an eject button, which pop up when the PC card
is seated correctly.
1. Lower PC Card (drive A) type II o r type III
2. Right memory card eject button for drive A (not shown)
3. Top of computer
4. Left memory card eject button for drive B
5. Upper PC Card ( drive B) type II
Figure 1-2
6200 PC Card Slots
5
1
2
4
3
6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-1
Section 2
Battery Tips
""""""""""""""""""""""""""""
This section describes tips to remember and simple solutions for some low
battery conditions that can make the computer appear defective.
Low Battery Conditions
Use the following steps to diagnose and correct low battery conditions that
can make the computer appear defective. Expect low battery conditions
when:
"
New computers are stored or delayed in shipping before arrival.
"
Doing new computer initial startups.
"
Spare computers are stored on the shelf one day or more.
"
Handling repaired computers.
"
Computers are kept in extreme temperatures, such as above 104
°
F
(40
°
C) or below 32
°
F(0
°
C). Such temperatures hinders computer
charging.
"
NOTE: Store spare computers with both the main battery and the backup battery removed
or keep these computers on charge.
Battery Status Indicators
If the application configuration includes PWRDISP.COM, the battery and
charge voltages are available on the last line of the computer screen. The
values are updated only when a key is pressed, such as the [ON] key. The
application must accept keyboard input before the display will update.
SECTION 2 " Battery Tips
2-2 6200 and 6210 Hand-Held Computers Troubleshooting Guide
The PWRDISP.COM program (depending on which application configura-
tion) displays the main battery voltage, the backup battery voltage, and the
charge voltage. The PWRDISP.COM program was released with
PEN*KEY
Tool Kit V1.40.
Voltage information, updated after each key stroke, appears in a line at the
bottom of the screen. The meaning for each is listed below, reading the line
on the computer screen, from left to right.
"
Main Battery (NiCd):
Higher number values appear while charging.
Typical voltage (off charge): 7.5 to 6.0 volts.
"
First Arrow:
-- Main battery is fully charged.
-- Main battery is okay (no a rrow).
-- Main battery is low.
"
Second Arrow:
-- Main battery is charging.
-- Main battery is okay, not charging (no arrow).
-- Main battery nonrechargeable.
-- Main battery installed incorrectly while charging
(appears more than one minute after a charge).
-- Main battery is critically low.
-- Main battery is critically low and charging.
"
NOTE: The Low Main battery warning indicators cover only the relative remaining battery
capacity. These indicators are not exact. Their timing v aries daily and depends on
who uses the computer. Experience with these indicators dictate a users judgment
on how much battery life remains. They may vary from route to route, computer to
computer, or operator to operator.
SECTION 2 " Battery Tips
6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-3
"
Backup Battery:
"
6200 Computer (9-volt alkaline):
> 9.0 volts is normal for a new backup battery.
8.0 volts means the backup battery needs replacing.
"
6210 Computer (2.4-volt rechargeable NiCd):
2.0--3.0 volts is the typical range.
" Charge Input:
Normalreadingrangesfrom10to15volts.
6.0
↑↑
9.0 0.0
Charge Input
Backup Bat-
tery
Second Arrow
First Ar-
row
Main Bat-
tery
Figure 2-1
Battery Status Indicators
SECTION 2 " Battery Tips
2-4 6200 and 6210 Hand-Held Computers Troubleshooting Guide
Self -Discharge
Rechargeable batteries discharge when left on the shelf (whether in a com-
puter or not). Thus, rechargeable batteries stored for as little as a month
need to be recharged before using. If an external charger cannot be used
and the battery must be installed in a computer, allow an extra three hours of
charging before using the computer without an attached charge source.
Sometimes it takes two or more charge-and-discharge cycles to bring a
stored battery back to normal capacity.
Temperature Extremes
If the computer is kept at room temperature, a dead battery charges in as
little as three hours. If the computer is kept at extreme temperatures, such
as above 104
°
F(40
°
C), the computer does not charge the battery. The
computer continues to operate from the charge source as long as it is avail-
able.
If this becomes a problem, an external battery pack charger may have to be
purchased to keep spare batteries charged. Contact Norand Customer Sup-
port Center for more information.
Computer Beeps
“Beeps” are usually referring to the memory power-on self-test after the
reset switch is pressed. Listen for beeps when pressing the [ON] key to
wake up the computer. One or three beeps indicate a low main battery. If
the computer beeps but does not power up, place the computer on charge. A
good computer, with a low main battery, powers up when placed on charge.
Allow this computer to remain on charge for a few minutes. The main bat-
tery pack fully charges with a fast charge of 2 1/2 hours; or a trickle charge
of 10--14 hours. The computer will determine whether to do a fast charge or
a trickle charge.
"
NOTE: Do not disconnect the backup battery until the computer powers up from the main
battery or from the charge; or unless the computer data is not critical.
SECTION 2 " Battery Tips
6200 and 6210 Hand-Held Computers Troubleshooting Guide 2-5
Battery Conditioning
Usage: BC [[drive:][path]logfile.ext]
BC.EXE is a DOS application that provides NiCd battery conditioning for
later versions of the 6200 Computers and all versions of the 6210 Comput-
ers. Proper conditioning of NiCd batteries can extend the life of the battery
and the amount of charge it provides.
Both the main battery pack and the backup battery can be conditioned on
6210 Computers.
Since the actual conditioning of the battery is a system function, BC.EXE
initially checks to ensure that the battery conditioning is supported by the
system before prompting to select the battery to condition. If the function is
not supported, the program displays “Not Supported” on the screen and ends
the p rogram. If battery conditioning is supported, the program displays a
selection menu and creates the optional log file.
After selecting the battery to be conditioned, BC.EXE verifies that the bat-
tery can be conditioned. If supported by the system, the battery condition-
ing cycle begins. If not supported by the system, an error is displayed.
"
NOTE: Do not run this program when the computer is holding critical or unrecoverable
data.
Conditioning Cycle
When the conditioning cycle begins, the following status information is dis-
played:
"
Program version.
"
Battery being conditioned:
"
CONDITION BUB Backup battery is conditioning.
"
CONDITION MAIN Main battery pack is conditioning.
"
Voltage of battery conditioned.
"
System ambient temperature.
SECTION 2 " Battery Tips
2-6 6200 and 6210 Hand-Held Computers Troubleshooting Guide
"
Status of condition cycle. Possible statuses are:
"
INIT Condition cycle selected.
"
DRAIN Battery charge draining.
"
CHARGE Battery charging.
"
COMPLETE Condition cycle complete or not started.
Check error displayed for good cycle.
"
Errors which can occur during the conditioning cycle, such as the
following:
"
BOTH Both main and backup battery
condition cycles attempted
simultaneously.
"
CHG LOSS Charge input lost for more than 10 to
20 seconds.
"
CHG DISABLE System charge functionality disabled.
"
OLD PS Condition cycle attempted on a 62XX
System that does not support battery
conditioning.
"
POWERFAIL Computer experienced loss of power
causing suspension during conditioning
cycle.
"
TEMPERATURE System temperature too cold or hot for
continued backup battery conditioning.
"
SUSPEND Computer removed from charge and
suspended before cycle complete.
"
BATT GONE Computer has no battery installed for
selected conditioning cycle.
"
OK Conditioning cycle has no errors.
"
??? Error unknown.
"
Battery capacity (10 second increments of discharge).
"
Time since last condition cycle (10 second increments -- accurate
only if computer ha s not been reset since last condition cy c le).
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Intermec 6210 Troubleshooting Manual

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Troubleshooting Manual
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