VeriFone E105 Installation guide

Brand: VeriFone

Model: E105

Type: Installation guide

VeriFone E105 is a compact, all-in-one payment device for mobile devices with iOS and Android operating systems. Securely accept payments from a variety of card types, including magnetic stripe, EMV® chip cards, and NFC contactless cards. The E105 is easy to set up and use, and its compact size makes it perfect for businesses of all sizes. With the E105, you can accept payments on the go, giving your customers the flexibility to pay however they want.

VeriFone Part Number DOC087-183-EN-A, Revision A

e105

Installation Guide

****

permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

VeriFone, Inc.

2099 Gateway Place, Suite 600

San Jose, CA, 95110 USA

www.verifone.com

VeriFone Part Number DOC087-183-EN-A, Revision A

e105 Installation Guide

VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or

trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments in this document to your local VeriFone Support Team.

E105 INSTALLATION GUIDE 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Understanding the LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Checking the Battery Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting the e105 to a Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Attaching the Rubber Pad to the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing the e105. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Relocating the Audio Plug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Charging the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Manually Resetting the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 5

VeriFone Service

and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

4E105 INSTALLATION GUIDE

CHAPTER 6

Troubleshooting

Guidelines Keypad Does Not Respond Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

E105 INSTALLATION GUIDE 5

PREFACE

This guide is your primary source of information for setting up the e105.

Audience

This guide is useful for anyone installing an e105 device. Basic descriptions of the

device features are also provided.

Organization

This guide is organized as follows:

•Chapter 1, Overview. Provides an overview of the e105.

•Chapter 2, Setup. Explains setup and installation of the e105, selecting a

location, and establishing connection with other devices.

•Chapter 3, Specifications. Discusses power requirements and dimensions of

the e105.

•Chapter 4, Maintenance Provides information on maintaining the e105.

•Chapter 5, VeriFone Service and Support. Provides information on contacting

your VeriFone service provider and information on how to order accessories or

documentations from VeriFone.

•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines

should you encounter installation and configuration problems.

Documentation

To learn more about the e105, refer to the following set of documents:

e105 Certifications and Regulations Sheet VPN DOC087-181-EN-A

e105 Quick Installation Guide VPN DOC087-182-EN-A

PREFACE

Conventions and Acronyms

6E105 INSTALLATION GUIDE

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

Various acronyms are used in place of the full definition. Table 2 presents

acronyms and their definitions.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced. See Conventions and Acronyms.

Italics Italic typeface indicates book

titles or emphasis. You must install a roll of thermal-

sensitive paper in the printer.

Courier The courier typeface is used

while specifying onscreen text,

such as text that you would

enter at a command prompt, or

to provide an URL.

http://www.verifone.com

The pencil icon is used to

highlight important information. RS-232-type devices do not work

with the PIN pad port.

The caution symbol indicates

possible hardware or software

failure, or loss of data.

The device is not waterproof or

dustproof, and is intended for

indoor use only.

The lightning symbol is used as

a warning when bodily injury

might occur.

Due to risk of shock do not use the

device near water.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

ARM Acorn RISC Machine

CAFIS Credit and Finance Information System

EMV Europay, MasterCard, and Visa

ISO International Organization for Standardization

JIS Japanese Industrial Standard

LED Light Emitting Diode

MRA Merchandise Return Authorization

PCI Payment Card Industry

PED PIN Entry Device

SC Series Current

USB Universal Serial Bus

VPN VeriFone Part Number

NOTE

CAUTION

WARNING

PREFACE

Conventions and Acronyms

E105 INSTALLATION GUIDE 7

PREFACE

Conventions and Acronyms

8E105 INSTALLATION GUIDE

E105 INSTALLATION GUIDE 9

CHAPTER 1

Overview

This chapter provides a brief description of the e105.

The e105 is a payment device that works on mobile devices with iOS and Android

system.

The e105 is equipped with a magnetic stripe card reader, EMV smart card reader,

a secure PIN pad, and an embedded rechargeable battery for performing

electronic payment transactions using mobile based payment environments.

Figure 1 e105

Key Features

The following are some of the key features of the e105:

Magnetic Stripe Card Reader

•Track1 and Track2

•<1% Unidirectional-Directional Read Failures (for standard test cards swiped

at 10 IPS to 40 IPS)

•Support “mini-format” cards

•Support high-low coercivity cards

****

OVERVIEW

Features and Benefits

10 E105 INSTALLATION GUIDE

Smart Card (contact) Reader

•ISO 7816 asynchronous Smart Cards + EMV Level 1 (v4.2) support

•SC voltage 1.8V, 3.0V, 5.0V

•Friction type PSCR with 100k insertions life

•SC clock maximum up to 20MHz

Keypad

•Secure Keypad Matrix for 0–9, Cancel (X), Enter (O), Backspace (<)

•Compliance with PCI PED certification

LED

•PIN entry indicator

•Remaining battery capacity indicator

•Charging indicator

Features and

Benefits

e105 devices provide the right combination of features and functions including a

double-track magnetic stripe card reader, smart card reader, and an integrated

PIN pad.

Exceptional Ease of

Use

•The lightweight, compact, stylish, and ergonomic balance allow convenient

device hand-off to the consumer for PIN entry or other input.

•Standard Micro-USB port allows for convenient product charging either via

supported wall adapter or a computer’s USB port.

•The adjustable audio plug position allows support for various Android and iOS

based mobile devices.

Performance and

Durability

•Secure ARM processor completes transactions in seconds.

•Li-ion 3.7V 150mAH polymer battery.

•Rounded corners to minimize breakage and drop resistant to four feet and six

faces on concrete floor.

Security

•PCI PED 3.0 approved for debit and other PIN-based transactions.

•SRED compliant

•Cardholder data encryption within the Tamper Resistant Security Module

(TRSM)

E105 INSTALLATION GUIDE 11

CHAPTER 2

Setup

This chapter describes the following setup procedures for the e105:

•Usage Guidelines

•Unpacking the Shipping Carton

•Examining Device Features

•Understanding the LED Color Behavior

•Checking the Battery Status

•Connecting the e105 to a Mobile Device

•Charging the e105

•Manually Resetting the e105

•Using the Smart Card Reader

•Using the Magnetic Stripe Reader

SETUP

Usage Guidelines

12 E105 INSTALLATION GUIDE

Usage

Guidelines

Use the following guidelines when using the e105.

Environmental

Factors

•Do not use the device where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

•Keep the unit away from direct sunlight and anything that radiates heat, such

as a stove or a motor.

Electrical

Considerations

•Avoid using this product during electrical storms.

•Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, electric motors, neon signs, high-frequency or magnetic security

devices, or computer equipment).

•Do not use the e105 near water or in moist conditions.

WARNING

Due to risk of shock or damage, do not use the e105 near water, including a

bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a

swimming pool.

SETUP

Unpacking the Shipping Carton

E105 INSTALLATION GUIDE 13

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The e105 is a secure product and any tampering can cause

it to cease to function or to operate in an unsecured manner.

1Remove and inspect the contents of the shipping carton, since the e105 ships

in multiple configurations, the carton may include any or all of the following:

•e105

•rubber pads

2Remove all plastic wrapping from the terminal and components.

3Save the shipping carton and packing material for future repacking or moving

of the device.

Examining

Device Features

Before you continue with the installation process, familiarize yourself with the

e105 features:

Figure 2 e105 Features

WARNING

Do not use a unit that has been tampered with or damaged.

The e105 comes equipped with tamper-evident labels. If a label or component

appears damaged, please notify the shipping company and your VeriFone

service provider immediately.

KEYPAD

MAGNETIC

SMART

****

LED

INDICATORS CARD

READER

STRIPE

READER

SETUP

Understanding the LED Color Behavior

14 E105 INSTALLATION GUIDE

Understanding

the LED Color

Behavior

The e105 consists of 4 LEDs. The first and last LEDs act as indicators while the

other LED provide PIN entry guidance for the user.

The following lists the blinking LED sequence during PIN code entry.

For PIN entries requiring more than four digits.

Table 3 LED 1 and LED 4 Status Indicators

Status LED LED Color Behavior

Default state N/A None OFF

e105 is awake LED 1 Orange Blinking

Insert e105 to a mobile device LED 1 Blue Blinking

PIN entry requested LED 4 Blue Blinking

Charging LED 1 Purple Blinking

Fully-charged LED 1 Purple Solid

Users enter digit 1

Users enter digit 2

Users enter digit 3

Users enter digit 4

Users enter digit 5

Users enter digit 6

Users enter digit 7

Users enter digit 8

Users enter digit 9

Users enter digit 10

Users enter digit 11

Users enter digit 12

NOTE

•The e105 automatically goes to Sleep Mode after 30 seconds of inactivity or

when disengaged from a mobile device. All LEDs are turned OFF when in

Sleep Mode.

•Press the Backspace (<) to wake the e105 from Sleep Mode.

•Charge the battery when not in use to avoid transaction failures due to loss of

power.

SETUP

Checking the Battery Status

E105 INSTALLATION GUIDE 15

Checking the

Battery Status

To avoid errors, make sure that the e105 has enough power to perform a

transaction. Press and hold down the Backspace (<) key on the keypad to check

the battery status.

Connecting the

e105 to a Mobile

Device

To connect to a mobile device, position the e105 on top of the mobile device with

the screen facing backward. Insert the audio plug on the e105 to the mobile

device’s audio jack in a smooth, continuous motion until it seats firmly. Make sure

that the mobile device has enough power or is connected to a power source as

the e105 does not support pass-through charging.

Figure 3 Inserting the e105 into a mobile device

Table 4 Battery Percentage Status

Percentage LED LED Color Behavior

100% All four LEDs Blue Solid

75% LED 1, LED 2, LED 3 Blue Solid

50% LED 1, LED 2 Blue Solid

25% LED 1 Blue Solid

****

SETUP

Connecting the e105 to a Mobile Device

16 E105 INSTALLATION GUIDE

Attaching the

Rubber Pad to the

e105

The e105 comes with two rubber pads of varied thicknesses. Depending on the

mobile device you are using, use one of these pads to fill the gap between the

e105 and your mobile device. To ensure a tight fit between the device and the

e105 as well as protecting your mobile device from scratches.

Figure 4 Attaching the rubber pad to the e105

Removing the e105

To remove the e105, hold the e105 firmly on both sides and then pull the device

upwards.

Figure 5 Removing the e105

****

NOTE

Do not remove the e105 from the mobile device during a transaction. A

transaction terminates when you remove the e105.

SETUP

Connecting the e105 to a Mobile Device

E105 INSTALLATION GUIDE 17

Relocating the

Audio Plug

The e105 works on various mobile devices running on iOS and Android system.

To accommodate different audio jack configurations, you can relocate the audio

plug on the e105 to support these devices.

To Relocate the Audio

Plug 1Remove the screw located next to the audio plug.

2Pull out the audio plug until the 2 snaps disengage.

Figure 6 Removing the audio plug

3Rotate the audio plug.

4Insert the audio plug until it snaps in place.

5Insert the screw to secure the audio plug and the device.

Figure 7 Attaching the audio plug

SETUP

Charging the e105

18 E105 INSTALLATION GUIDE

Charging the

e105

Use the Micro-USB cable to connect the e105 to a computer or a USB wall mount

charger to charge the battery.

1Insert the micro-USB connector into the port located at the bottom of the

e105.

2There are two ways to charge the e105.

•Connect the other end of the Micro-USB cable into a VeriFone certified

USB wall mount charger and plug into an outlet or powered surge

protector.

Figure 8 Connecting the e105 to an external power source

•Connect the other end of the Micro-USB cable to the USB port on a

computer.

Figure 9 Connecting the e105 to a host computer

NOTE

You can also upgrade the e105 software when connected to a computer.

****

SETUP

Manually Resetting the e105

E105 INSTALLATION GUIDE 19

Manually

Resetting the

e105

In cases where the e105 fails to respond properly, place a paper clip or a similar

tool in the hole located at the bottom of the e105 to press the Reset Button inside

to reset the device.

Figure 10 Reset Button on the e105

Using the Smart

Card Reader

The smart card transaction procedure may vary from one application to another.

Verify the procedure with your application provider before performing a smart card

transaction.

To Conduct a Smart

Card Transaction 1Position the smart card with the contacts facing in the same direction as the

e105 keypad.

2Insert the smart card into the smart card reader slot in a smooth, continuous

motion until it seats firmly.

Figure 11 Conducting a smart card transaction

3Wait for the application to indicate a completed transaction before removing

the card. Premature card removal invalidates the transaction.

****

8888888888888888

****

SETUP

Using the Magnetic Stripe Reader

20 E105 INSTALLATION GUIDE

Using the

Magnetic Stripe

Reader

Use the magnetic stripe reader, located on top of the e105, to conduct credit and

debit card transactions.

To Conduct a Credit

or Debit Card

Transaction

1Position the magnetic card in the card reader, with the magnetic stripe facing

backward, away from the e105.

2To ensure a proper read of the magnetic swipe card, insert the magnetic card

from either side of the unit, as shown in Figure 12.

3Swipe the card through the magnetic card reader from one side to the other.

Figure 12 Conducting a debit or credit card transaction

****

8888888888888888

Page is loading ...

VeriFone E105 Installation guide

VeriFone E105 Installation guide

VeriFone E105 Installation guide

Related papers

Other documents