VeriFone Part Number DOC087-183-EN-A, Revision A
e105
Installation Guide
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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number DOC087-183-EN-A, Revision A
e105 Installation Guide
© 2013 VeriFone, Inc.
VeriFone, the VeriFone logo, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or
trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments in this document to your local VeriFone Support Team.
E105 INSTALLATION GUIDE 3
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 1
Overview Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
CHAPTER 2
Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Understanding the LED Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Checking the Battery Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Connecting the e105 to a Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching the Rubber Pad to the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing the e105. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Relocating the Audio Plug. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Charging the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manually Resetting the e105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
CHAPTER 3
Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Temperature and Humidity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
CHAPTER 4
Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 5
VeriFone Service
and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4E105 INSTALLATION GUIDE
CHAPTER 6
Troubleshooting
Guidelines Keypad Does Not Respond Properly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transactions Fail to Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
E105 INSTALLATION GUIDE 5
PREFACE
This guide is your primary source of information for setting up the e105.
Audience
This guide is useful for anyone installing an e105 device. Basic descriptions of the
device features are also provided.
Organization
This guide is organized as follows:
•Chapter 1, Overview. Provides an overview of the e105.
•Chapter 2, Setup. Explains setup and installation of the e105, selecting a
location, and establishing connection with other devices.
•Chapter 3, Specifications. Discusses power requirements and dimensions of
the e105.
•Chapter 4, Maintenance Provides information on maintaining the e105.
•Chapter 5, VeriFone Service and Support. Provides information on contacting
your VeriFone service provider and information on how to order accessories or
documentations from VeriFone.
•Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines
should you encounter installation and configuration problems.
Related
Documentation
To learn more about the e105, refer to the following set of documents:
e105 Certifications and Regulations Sheet VPN DOC087-181-EN-A
e105 Quick Installation Guide VPN DOC087-182-EN-A
PREFACE
Conventions and Acronyms
6E105 INSTALLATION GUIDE
Conventions and
Acronyms
This section describes the conventions and acronyms used in this guide.
Various conventions are used to help you quickly identify special formatting.
Table 1 describes these conventions and provides examples of their use.
Various acronyms are used in place of the full definition. Table 2 presents
acronyms and their definitions.
Table 1 Document Conventions
Convention Meaning Example
Blue Text in blue indicates terms that
are cross referenced. See Conventions and Acronyms.
Italics Italic typeface indicates book
titles or emphasis. You must install a roll of thermal-
sensitive paper in the printer.
Courier The courier typeface is used
while specifying onscreen text,
such as text that you would
enter at a command prompt, or
to provide an URL.
http://www.verifone.com
The pencil icon is used to
highlight important information. RS-232-type devices do not work
with the PIN pad port.
The caution symbol indicates
possible hardware or software
failure, or loss of data.
The device is not waterproof or
dustproof, and is intended for
indoor use only.
The lightning symbol is used as
a warning when bodily injury
might occur.
Due to risk of shock do not use the
device near water.
Table 2 Acronym Definitions
Acronym Definitions
AC Alternating Current
ARM Acorn RISC Machine
CAFIS Credit and Finance Information System
EMV Europay, MasterCard, and Visa
ISO International Organization for Standardization
JIS Japanese Industrial Standard
LED Light Emitting Diode
MRA Merchandise Return Authorization
PCI Payment Card Industry
PED PIN Entry Device
SC Series Current
USB Universal Serial Bus
VPN VeriFone Part Number
NOTE
CAUTION
WARNING
PREFACE
Conventions and Acronyms
E105 INSTALLATION GUIDE 7
PREFACE
Conventions and Acronyms
8E105 INSTALLATION GUIDE
E105 INSTALLATION GUIDE 9
CHAPTER 1
Overview
This chapter provides a brief description of the e105.
The e105 is a payment device that works on mobile devices with iOS and Android
system.
The e105 is equipped with a magnetic stripe card reader, EMV smart card reader,
a secure PIN pad, and an embedded rechargeable battery for performing
electronic payment transactions using mobile based payment environments.
Figure 1 e105
Key Features
The following are some of the key features of the e105:
Magnetic Stripe Card Reader
•Track1 and Track2
•<1% Unidirectional-Directional Read Failures (for standard test cards swiped
at 10 IPS to 40 IPS)
•Support “mini-format” cards
•Support high-low coercivity cards
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OVERVIEW
Features and Benefits
10 E105 INSTALLATION GUIDE
Smart Card (contact) Reader
•ISO 7816 asynchronous Smart Cards + EMV Level 1 (v4.2) support
•SC voltage 1.8V, 3.0V, 5.0V
•Friction type PSCR with 100k insertions life
•SC clock maximum up to 20MHz
Keypad
•Secure Keypad Matrix for 0–9, Cancel (X), Enter (O), Backspace (<)
•Compliance with PCI PED certification
LED
•PIN entry indicator
•Remaining battery capacity indicator
•Charging indicator
Features and
Benefits
e105 devices provide the right combination of features and functions including a
double-track magnetic stripe card reader, smart card reader, and an integrated
PIN pad.
Exceptional Ease of
Use
•The lightweight, compact, stylish, and ergonomic balance allow convenient
device hand-off to the consumer for PIN entry or other input.
•Standard Micro-USB port allows for convenient product charging either via
supported wall adapter or a computer’s USB port.
•The adjustable audio plug position allows support for various Android and iOS
based mobile devices.
Performance and
Durability
•Secure ARM processor completes transactions in seconds.
•Li-ion 3.7V 150mAH polymer battery.
•Rounded corners to minimize breakage and drop resistant to four feet and six
faces on concrete floor.
Security
•PCI PED 3.0 approved for debit and other PIN-based transactions.
•SRED compliant
•Cardholder data encryption within the Tamper Resistant Security Module
(TRSM)
E105 INSTALLATION GUIDE 11
CHAPTER 2
Setup
This chapter describes the following setup procedures for the e105:
•Usage Guidelines
•Unpacking the Shipping Carton
•Examining Device Features
•Understanding the LED Color Behavior
•Checking the Battery Status
•Connecting the e105 to a Mobile Device
•Charging the e105
•Manually Resetting the e105
•Using the Smart Card Reader
•Using the Magnetic Stripe Reader
SETUP
Usage Guidelines
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Usage
Guidelines
Use the following guidelines when using the e105.
Environmental
Factors
•Do not use the device where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the e105 near water or in moist conditions.
WARNING
Due to risk of shock or damage, do not use the e105 near water, including a
bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a
swimming pool.
SETUP
Unpacking the Shipping Carton
E105 INSTALLATION GUIDE 13
Unpacking the
Shipping Carton
Open the shipping carton and carefully inspect its contents for possible tampering
or shipping damage. The e105 is a secure product and any tampering can cause
it to cease to function or to operate in an unsecured manner.
1Remove and inspect the contents of the shipping carton, since the e105 ships
in multiple configurations, the carton may include any or all of the following:
•e105
•rubber pads
2Remove all plastic wrapping from the terminal and components.
3Save the shipping carton and packing material for future repacking or moving
of the device.
Examining
Device Features
Before you continue with the installation process, familiarize yourself with the
e105 features:
Figure 2 e105 Features
WARNING
Do not use a unit that has been tampered with or damaged.
The e105 comes equipped with tamper-evident labels. If a label or component
appears damaged, please notify the shipping company and your VeriFone
service provider immediately.
KEYPAD
MAGNETIC
SMART
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LED
INDICATORS CARD
READER
STRIPE
READER
SETUP
Understanding the LED Color Behavior
14 E105 INSTALLATION GUIDE
Understanding
the LED Color
Behavior
The e105 consists of 4 LEDs. The first and last LEDs act as indicators while the
other LED provide PIN entry guidance for the user.
The following lists the blinking LED sequence during PIN code entry.
For PIN entries requiring more than four digits.
Table 3 LED 1 and LED 4 Status Indicators
Status LED LED Color Behavior
Default state N/A None OFF
e105 is awake LED 1 Orange Blinking
Insert e105 to a mobile device LED 1 Blue Blinking
PIN entry requested LED 4 Blue Blinking
Charging LED 1 Purple Blinking
Fully-charged LED 1 Purple Solid
Users enter digit 1
Users enter digit 2
Users enter digit 3
Users enter digit 4
Users enter digit 5
Users enter digit 6
Users enter digit 7
Users enter digit 8
Users enter digit 9
Users enter digit 10
Users enter digit 11
Users enter digit 12
NOTE
•The e105 automatically goes to Sleep Mode after 30 seconds of inactivity or
when disengaged from a mobile device. All LEDs are turned OFF when in
Sleep Mode.
•Press the Backspace (<) to wake the e105 from Sleep Mode.
•Charge the battery when not in use to avoid transaction failures due to loss of
power.
SETUP
Checking the Battery Status
E105 INSTALLATION GUIDE 15
Checking the
Battery Status
To avoid errors, make sure that the e105 has enough power to perform a
transaction. Press and hold down the Backspace (<) key on the keypad to check
the battery status.
Connecting the
e105 to a Mobile
Device
To connect to a mobile device, position the e105 on top of the mobile device with
the screen facing backward. Insert the audio plug on the e105 to the mobile
device’s audio jack in a smooth, continuous motion until it seats firmly. Make sure
that the mobile device has enough power or is connected to a power source as
the e105 does not support pass-through charging.
Figure 3 Inserting the e105 into a mobile device
Table 4 Battery Percentage Status
Percentage LED LED Color Behavior
100% All four LEDs Blue Solid
75% LED 1, LED 2, LED 3 Blue Solid
50% LED 1, LED 2 Blue Solid
25% LED 1 Blue Solid
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SETUP
Connecting the e105 to a Mobile Device
16 E105 INSTALLATION GUIDE
Attaching the
Rubber Pad to the
e105
The e105 comes with two rubber pads of varied thicknesses. Depending on the
mobile device you are using, use one of these pads to fill the gap between the
e105 and your mobile device. To ensure a tight fit between the device and the
e105 as well as protecting your mobile device from scratches.
Figure 4 Attaching the rubber pad to the e105
Removing the e105
To remove the e105, hold the e105 firmly on both sides and then pull the device
upwards.
Figure 5 Removing the e105
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NOTE
Do not remove the e105 from the mobile device during a transaction. A
transaction terminates when you remove the e105.
SETUP
Connecting the e105 to a Mobile Device
E105 INSTALLATION GUIDE 17
Relocating the
Audio Plug
The e105 works on various mobile devices running on iOS and Android system.
To accommodate different audio jack configurations, you can relocate the audio
plug on the e105 to support these devices.
To Relocate the Audio
Plug 1Remove the screw located next to the audio plug.
2Pull out the audio plug until the 2 snaps disengage.
Figure 6 Removing the audio plug
3Rotate the audio plug.
4Insert the audio plug until it snaps in place.
5Insert the screw to secure the audio plug and the device.
Figure 7 Attaching the audio plug
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SETUP
Charging the e105
18 E105 INSTALLATION GUIDE
Charging the
e105
Use the Micro-USB cable to connect the e105 to a computer or a USB wall mount
charger to charge the battery.
1Insert the micro-USB connector into the port located at the bottom of the
e105.
2There are two ways to charge the e105.
•Connect the other end of the Micro-USB cable into a VeriFone certified
USB wall mount charger and plug into an outlet or powered surge
protector.
Figure 8 Connecting the e105 to an external power source
•Connect the other end of the Micro-USB cable to the USB port on a
computer.
Figure 9 Connecting the e105 to a host computer
NOTE
You can also upgrade the e105 software when connected to a computer.
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SETUP
Manually Resetting the e105
E105 INSTALLATION GUIDE 19
Manually
Resetting the
e105
In cases where the e105 fails to respond properly, place a paper clip or a similar
tool in the hole located at the bottom of the e105 to press the Reset Button inside
to reset the device.
Figure 10 Reset Button on the e105
Using the Smart
Card Reader
The smart card transaction procedure may vary from one application to another.
Verify the procedure with your application provider before performing a smart card
transaction.
To Conduct a Smart
Card Transaction 1Position the smart card with the contacts facing in the same direction as the
e105 keypad.
2Insert the smart card into the smart card reader slot in a smooth, continuous
motion until it seats firmly.
Figure 11 Conducting a smart card transaction
3Wait for the application to indicate a completed transaction before removing
the card. Premature card removal invalidates the transaction.
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SETUP
Using the Magnetic Stripe Reader
20 E105 INSTALLATION GUIDE
Using the
Magnetic Stripe
Reader
Use the magnetic stripe reader, located on top of the e105, to conduct credit and
debit card transactions.
To Conduct a Credit
or Debit Card
Transaction
1Position the magnetic card in the card reader, with the magnetic stripe facing
backward, away from the e105.
2To ensure a proper read of the magnetic swipe card, insert the magnetic card
from either side of the unit, as shown in Figure 12.
3Swipe the card through the magnetic card reader from one side to the other.
Figure 12 Conducting a debit or credit card transaction
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