support@gobrightdrop.com
gobrightdrop.com
Updated 08.12.2022
BrightDrop Trace
User Manual
To prevent PROPERTY DAMAGE, SERIOUS INJURY, or DEATH, read and follow
the warnings and instructions in this User Manual. Keep for future
reference.
Table of Contents
Important Safety Information ....................................................................................................................2
Intended Use ..........................................................................................................................................3
Battery Pack Safety ..................................................................................................................................7
First Time Use – Battery Connection ..........................................................................................................8
Operation ..........................................................................................................................................10
Handlebar User Interface .....................................................................................................................11
Unlocking the Doors ............................................................................................................................12
Caster Wheel Brakes............................................................................................................................13
BrightDrop App Overview .....................................................................................................................15
Turning the Trace OFF .........................................................................................................................15
Transport ...........................................................................................................................................16
Storage ..............................................................................................................................................16
Cleaning .............................................................................................................................................16
Product Specifications ............................................................................................................................17
Trace End of Subscription – Disposal ........................................................................................................18
Battery Pack Recycling............................................................................................................................18
Troubleshooting ....................................................................................................................................18
Contact Information
Email: support@gobrightdrop.com
Website: gobrightdrop.com
Phone: +1-888-987-4377
2
Important Safety Information
Read this User Manual in Entirety Before Use
This User Manual contains important safety, and operation information for
the BrightDrop Trace.
It is not intended as a comprehensive use, service, repair, or maintenance
manual, or as a substitute for operator training.
Keep this manual for future reference. It should accompany the device if it
is ever transferred or sold
Contact Information
If you have general questions or feedback, contact support@gobrightdrop.com for assistance.
If you have service, repair, or maintenance issues, contact your local BrightDrop authorized servicer.
Safety Messages
To prevent property damage, serious injury, or death:
DO NOT operate the Trace unless you are trained and authorized by your employer.
Read all safety warnings and instructions before using the Trace. DO NOT remove any labels from the
Trace.
Do not operate when you are tired, after consuming alcohol, or when taking medication that causes
drowsiness.
DO NOT carry passengers on or in the Trace.
When driving, braking, or slowing, ensure that you maintain a firm grip on the handlebar until the
trace comes to a complete stop
The Trace should be loaded, transported, and used in accordance with approved BrightDrop products
and services. Any other loading, transport, or use of the Trace is at your own risk and liability.
Never modify your Trace in any way. Do not sand, drill, file, or remove parts from your Trace. Do not
install incompatible components or hardware.
PINCH POINT Hazard. Keep fingers, hair, clothing (including shoelaces), jewelry, and other objects
away from wheels and other moving components.
Please follow Federal Motor Carrier Safety Administration (FMSCA) guidance for cargo securement
and refer to relevant industry associations (e.g., Web Sling & Tie Down Association).
Traces should be secured with a restraining system capable of handling at least 2,415 kg (5,325 lb) of
peak force. If using ratchet straps, ensure they can withstand at least 2,415 kg (5,325 lb) break
strength or 805 kg (1,775 lb) Working Load Limit (WLL) individually or in combination. The U.S.
Department of Transportation (DOT) and Web Sling Association require tie-down manufacturers to
attach a tag to the strap with the safe WLL. For guidance follow DOT guidelines for cargo securement
and refer to relevant industry associations (e.g., Web Sling & Tie Down Association).
When transporting a Trace:
oEngage the caster wheel locks.
3
oSecure the Trace with a secondary retention system in accordance withFMCSA Cargo
Securement Rules.
Intended Use
The Trace is a TYPE E industrial device. It is an electrically powered unit that has minimum acceptable
safeguards against inherent fire and electric shock hazards.
The intended use of the Trace is to be operated by an adult (age 18 and up) for transportation of goods in
an occupational setting. Only use on paved or finished surfaces and in areas permitted by law (not on
roadways). Any other use of the Trace is prohibited and may result in SERIOUS INJURY or DEATH.
Not following the instructions and warnings either in this manual or on the Trace itself could result in
property damage, serious injury, or death.
Improper servicing or the use of replacement parts not provided by the manufacturer —including the
unauthorized modifications, and/or alterations to the Trace beyond the manufacturer’s guidelines—
automatically voids the Limited Warranty and may make the product unsafe for use. In no such event will
the manufacturer be liable for any direct, indirect, punitive, incidental, or special damages to property or
persons, including death, arising out of the use or misuse of the Trace.
California Proposition 65
WARNING: This product can expose you to chemicals including lead and other chemicals, which are
known to the State of California to cause cancer and reproductive harm. For more information go to
www.P65Warnings.ca.gov.
Signal Words Indicates a hazardous situation that, if not avoided, will result
in death or serious injury.
Indicates a hazardous situation that, if not avoided, could result in
death or serious injury.
Indicates a hazardous situation that, if not avoided, could
result in minor or Moderate injury.
Indicates information considered important, but not hazard
related (e.g., messages relating to property damage).
4
Symbol Index
Safety Alert Symbol. It is to alert you to potential personal injury hazards. Obey all safety
messages that follow this symbol to avoid possible serious injury or death.
ELECTRIC SHOCK Hazard.
FIRE Hazard.
TIP OVER Hazard.
ALWAYS wear safety shoes when operating the Trace. The operator must avoid their feet
and those of any bystanders when operating the Trace.
Read and follow the warnings and instructions in this manual.
Training
DO NOT operate the Trace unless you are trained and authorized by your employer. Ask your supervisor
or BrightDrop Contact Center at 888-987-4377 if there is anything unclear or if you have concerns about
the operation of the Trace.
The Trace was designed to work safely and efficiently with the operator, but as the employer, you have
the primary responsibility for the well-being of your employees. Operator training and the responsibility
for providing a safe workplace is required by the Occupational Safety and Health Act (OSHA). Both OSHA
and the American National Standards Institute (ANSI) provide operating, maintenance, and safety
instructions contained in the following publications:
•29 CFR 1910.178: "OSHA Safety and Health Standards (29 CFR 1910)," "Subpart N-Materials
Handling and Storage," Section 1910.178 "Powered Industrial Truck." Available from osha.gov.
•ANSI/ITSDF B56.1: "Safety Standard for Low Lift and High Lift Trucks" (Safety Code or Powered
Industrial Trucks). Published by: Industrial Truck Standards Development Foundation, 1750 K
Street NW, Suite 460, Washington DC 20009.
The ANSI Standard B56.1 requires operator qualification prior to selection based on visual, auditory,
physical, and mental ability relative to the specific requirements of the employer. Similarly, the training
required by OSHA and ANSI must be tailored to the workplace. Unique operations can present hazards
even to experienced operators.
5
Pre-Operation Safety Check
The Trace must be inspected every shift. Do not operate a Trace that needs repairs or try to fix it
yourself. Report all problems to your employer and tag the Trace as “Out of Service.”
1. Walk around the Trace and look for signs of damage or slip hazards.
2. Check for damage to electrical cables and connectors.
3. Check for loose or missing items, nuts, bolts, fasteners, and rivets.
4. Power on and check the buzzer.
5. Inspect all four (4) wheels and check that the caster wheel brake locks are functional.
6. Check that the door locks are operating properly. Check that the doors open and close freely<
7. Inspect the interior. Check that the shelves are secure (if installed).
8. Check that the batteries are fully or appropriately charged for the anticipated use.
9. At the beginning of each shift, before operation, power on and test for correct brake function.
Press the brake release button, ensure the Trace moves. Disengage the brake release and ensure
the Trace stops.
When Loading
Maximum Trace load is 90 kg (200 lb).
Maximum load for each shelf is 45 kg (100 lb).
Bottom floor panel maximum load is 90kg (200 lb) if no shelving present.
•ALWAYS place heavier items on the floor panel or lowest available shelf to prevent tipping and to
keep the center of gravity as low as possible.
•ALWAYS close and lock doors before moving the Trace.
•DO NOT propel the Trace while items are on top.
During Use
•Learn and follow your employer's safety rules for operation, traffic, and speed. Look where the Trace
is going to avoid people, obstructions, and drop-offs. Check clearances in all directions. Travel in
reverse (pull cargo) if the Trace blocks a forward view.
•When travelling up or down ramps or sloped areas, the operator should always be on the uphill side
of the Trace and only travel straight up or down an inclined surface. Keep a safe distance from
platform and ramp edges.
•DO NOT turn, P (Park) or load/unload the Trace on slopes.
•The Trace can tip over even when empty. Slow down when turning and push/pull smoothly and
slowly. If it does start to tip, move to a safe location away from the Trace and sound the buzzer or
shout to alert pedestrians in the area.
•AVOID collisions. Should pedestrians or other objects come into the path of the Trace, steer to avoid
them. Sound buzzer to alert people who may not be looking at you.
6
•Stop the Trace completely and sound the buzzer at corners or at stop signs, when approaching
intersections or crosswalks, when exiting an aisle, or other locations where the vision is limited or
obstructed. Always proceed with caution. Use traffic mirrors, if available.
•TO STOP – release the throttle and confirm the Trace has stopped.
•ONLY park in authorized places. Turn the Trace OFF, set caster wheel locks, and ensure doors are
locked.
•DO NOT carry riders on top or inside of the Trace.
•ONLY travel on paved or smooth level surfaces free of hazards. DO NOT use on gravel, dirt, grass,
bumps, potholes, or other uneven terrain to prevent damage to the Trace or tipping over.
•ONLY operate in environments with adequate ambient light. Operating outside at night or in areas
with low light comes with more risks due to decreased visibility. Others may have difficulty seeing you
and you may not see obstacles in you path.
•DO NOT maneuver the Trace through standing water, heavy rain, or in areas with other obstacles. Be
aware of areas with uneven floors, stairs, or other obstacles. DO NOT (P) Park the Trace in standing
water.
•When pushing/pulling the Trace up/down an inclined grade/ramp (under heavy load conditions up to
90 kg (200 lb) and/or steep inclines greater than 5 degrees/8.7% grade) be aware a loss of motorized
assist may occur when either:
oThe electric wheel motor thermal or overcurrent protections activate
OR
oThere is a low or a depleted battery pack state of charge.
The operator must push/pull/operate the Trace manually should either of these conditions occur.
•ALWAYS remove the Trace from service if it falls from an elevated position or tips over. Have the
Trace serviced and inspected per the service manual before returning to service.
•(P) PARK and TAG OUT the Trace if you experience any problems while you are working. Stop work
and tell your supervisor. Make sure to tag the Trace as out of service so others will not be injured by
trying to use it. If any issues are found during the Pre-Operation Safety Check, get the issue fixed
before starting work or tag it out and use another Trace.
•BE AWARE that objects may not be easily seen in front of the Trace when driving or pushing the Trace
in front of you.
On-Product Labels
The Trace is equipped with nine (9) individual vinyl labels and one (1) aluminum serial plate. The operator
should understand and familiarize themselves with these labels before use.
1. Prop 65 Label – Chemical Hazard Warning
2. Do Not Ride
3. Trace Regulatory Information
4. BrightDrop Door Logo
5. Shelf Loading 100 lbs.
6. Do Not Lift from Handles
7. Scannable QR Code/Serial Number Plate
8. Battery Service Label
9. Charging Port Label
7
Battery Pack Safety
Battery Pack Safety Messages
Risk of Fire and Electric Shock – No User Serviceable Parts
To prevent serious injury or death:
•ONLY use original Trace approved lithium-ion battery packs. The battery pack voltage must match the
battery charger voltage. DO NOT use the battery pack or charger for any use other than its intended
purpose.
•ONLY use the battery charger provided with the Trace or a BrightDrop approved replacement.
•Turn the Trace OFF before servicing the battery.
•DO NOT expose the battery pack or charger to rain or any liquids. The risk of electric shock and the
potential for fire are increased should the charger or battery pack be exposed to water or submerged
in liquid of any kind.
•DO NOT charge the Trace outdoors or in wet environments.
•DO NOT charge the Trace when temperatures are below 32 oF (0oC) or higher than 100oF (38 oC). Do
not charge in direct sunlight.
•ALWAYS inspect the battery charger and cords prior to each use. If dropped or damaged, DO NOT use
and discard immediately.
•DO NOT use a dropped, crushed, or dented battery pack. Contact support@gobrightdrop.com to
order a replacement battery pack.
•The battery pack may emit smoke or gases if it becomes damaged or is used incorrectly. Ensure the
Trace is in a well-ventilated area.Respiratory tract irritation may occur, and users should seek medical
attention if they experience any adverse effects. Do not allow any others to approach the Trace. For
assistance, please contact support@gobrightdrop.com.
•Battery leakage may occur under extreme usage or temperature conditions. Avoid contact with skin
and eyes. Battery liquid is caustic and could cause chemical burns. If battery liquid comes in contact
with skin, quickly wash with soap and water. If the liquid contacts your eyes, immediately flush eyes
with water for several minutes and seek medical attention.
•Battery charging times may increase with battery age and usage.
•Hold the charger by the plug and not the cable when plugging and unplugging from the wall.
•Do not puncture or crush the battery pack. Do not impact the battery pack or modify it in any way.
Do not use the battery pack if it shows visible damage. Danger of fire or explosion.
•Do not place the charger near flammable materials. There is a risk of fire due to the heat generated
during charging.
•Keep the battery pack and charger away from children.
•To help prevent damage to the battery pack do not let the State of Charge fall to 0%, best practice is
to maintain above 10%, or one (1) bar on the handlebar user interface.
•Failure to follow these guidelines could void battery warranty.
8
Battery Pack Charging
See the Battery Pack Safety section for more information.
NOTE: If the battery pack charger is inside the Trace, you must open the doors manually to access it.
Please reference the printed one pager or contact support@gobrightdrop.com.
First Time Use – Battery Connection
The Trace battery will arrive disconnected. Before charging, the battery must be connected. Please ensure
caster wheels brakes are engaged to connect the battery for first time use or any battery replacement.
Open the battery compartment and connect the battery.
1. Using a flat-head screwdriver, loosen the battery door fastener by a quarter-turn counterclockwise.
Note: The battery access door is attached via a tether and fastener.
Figure 1. Accessing the Battery Compartment
2. After removing the battery access panel, connect the battery to the internal connector.
Figure 2. Battery to internal connection
3. Reinstall the battery access panel by inserting the tab into the slot at the bottom and reconnecting the
quarter-turn battery door fastener.
9
Battery Charging
The battery in the Trace unit can be charged in two different ways:
Onboard the Trace and connected to the system (Referred to as Onboard Charging)
Removed from the Trace and disconnected (Referred to as Offboard Charging)
For each method, a different cable will be used to connect the charger.
To Charge the Trace Battery:
1. Inspect the Trace battery pack charger.
ELECTRIC SHOCK Hazard. DO NOT charge battery pack if the housing or cords show
any sign of damage.
Figure 3. From Left to Right: Battery Charger, Wall Cable, Offboard Charge Cable, Onboard Charge Cable
2. Ensure the area around the Trace is dry. It is not necessary to remove the battery pack from the
Trace for charging.
•DO NOT charge outdoors.
•DO NOT operate the charger on an easily ignited surface (e.g., paper, textiles, etc.) or
in a flammable environment. Risk of fire related to charger temperature increases
during the charging process.
3. Before handling the battery charger, discharge static electricity by touching the top side of your
hand to any metal object not isolated from the ground (other than the Trace).
4. Plug the charger into a 110V-rated electrical outlet.
Before charging, inspect the outlet for any damage and ensure that the outlet is in good working
condition and is well grounded. It is not recommended to use extension cords, power strips, or
other similar devices.
10
Figure 4. Charging Port
5. For onboard charging, locate the charge port on the Trace as indicated in Figure 4. Lift the rubber
port cover and connect the onboard charging cable plug to both the Trace and the charger.
NOTE: Ensure proper orientation of the charging cable plug to the charge port and turn the
collar clockwise to ensure a secure connection. Do not touch the contacts on the charger plug;
only handle the plug by the plastic/insulated portion.
6. For offboard charging, refer to the section “First time use – Battery Connection” to access the
battery, disconnect, and remove the battery from the battery compartment. Connect the
offboard charge cable to both the battery and to the charger.
7. The charger should charge the battery to an 80–90% State of Charge (SoC) within four to five
hours.
8. The battery pack must be charged to 100% before the first use of the Trace. During charging, the
SoC will be illuminated on the handlebar user interface, and on the BrightDrop App.
Operation
Safe operation is the responsibility of the trained and authorized Trace operator.
Should the Trace be traveling faster than intended, take the following actions to prevent SERIOUS INJURY
or DEATH:
1. Release the throttle.
2. Use your arms and body weight to manually control and steer.
3. Press the Master Power button Off
4. Press down firmly on both caster wheel locks to engage parking brake function.
Personal Protective Equipment
ALWAYS wear safety shoes when operating the Trace. The operator must avoid their
own feet and the feet of other pedestrians when operating the Trace.
11
Handlebar User Interface
Figure 5: Handlebar User Interface
Lock Status
Illuminates when all doors are locked.
Forward Direction – PUSH
Press the up arrow key to choose forward direction (i.e., PUSH).
Info Indicator Alert
Check the BrightDrop App for detailed information if the Info Indicator Alert displays. This light
may come on for reasons ranging from low battery to service requirement.
Buzzer
Press the horn to sound the buzzer.
Reverse Direction – PULL
Press the down arrow key to choose reverse direction (i.e., PULL).
Battery Charge Indicator
The SoC of the Trace can be visualized in increments of 12.5%. Each LED illuminated in the
battery charge indicator corresponds to 12.5% battery life. At full charge, all eight (8) LEDs are
illuminated green. At 12.5% percent charge, one red LED is illuminated.
Battery Pack SoC LED Display Indication
0-12%
13-25%
26-37%
38-50%
51-62%
63-75%
12
Figure 6. Battery SoC
Master Power Button
Press to power up the Trace or to turn off the propulsion.
Door Open Button
Press to open the doors. The button will appear illuminated when the doors are unlocked and
can be opened.
Brake Release Button
Press the brake release button to allow the Trace to move freely without propulsion. With
freewheeling engaged, the Trace will not go above a set speed. Both the forward and reverse arrows
will blink indicating the Trace is in freewheel mode. The motor uses regenerative braking to help
slow the Trace down.
Figure 7. Throttle Lever
Throttle Lever
The throttle lever (Figure 7) allows the operator to control the speed of the propulsion. The
further the lever is pulled, the faster the Trace will go. Regardless of the side that is pulled, the
Trace will always travel in the direction indicated by the forward direction/reverse direction
buttons. The brake automatically engages when the throttle is released.
Unlocking the Doors
1. To unlock the doors using the BrightDrop App*:
a. Turn on Bluetooth on your mobile device.
b. Log in to the app and navigate to the Nearby Assets view by pressing theNearby icon.
c. On the Nearby Assets page, find the appropriate Trace on the list of available devices.
d. Press the Unlock button in the app. The Door Open button on the Trace will illuminate and the
blue Lock icon will turn off.
e. Press theDoor Open button on the Trace’s user interface to open the doors. The Door Open
button will blink until the doors are shut completely.
*See latest app instructions or contact us as at support@gobrightdrop.com for support.
76-87%
88-100%
13
IMPORTANT: The operator should always carry the latch unlock tools to manually open the doors in case of a
depleted battery pack or if the BrightDrop App does not unlock the doors.
2. To unlock the doors manually using the latch unlock tools:
Unlock both the top and the bottom latches to open the doors. Reference the service manual, delivery print out,
call the BrightDrop contact center at 1-888-987-4377, or email support@gobrightdrop.com for additional
assistance.
ONLY after both the top and the bottom latches have been unlocked, may you open the doors. NEVER
force the doors open or closed or the doors may be damaged.
3. To lock the doors:
a. ALWAYS close the left side door first, then close the right side door.
b. Make sure both doors are closed properly to engage both the top and bottom latches on the right
side door.
c. By default, the Trace doors will automatically return to LOCK status 10 seconds after the doors
are fully closed; OR
To manually lock the Trace doors, press the “Lock” button via the BrightDrop App or on the
handlebar user interface.
Note: Lock timeout can be adjusted in the BrightDrop fleet portal. If configured with auto lock,
doors that do not have both top and bottom latches properly engaged, will NOT auto lock. Refer
to your fleet manager for settings assigned to individual Trace units.
Caster Wheel Brakes
To prevent motion of the trace, caster wheels are equipped with manual brakes.
Note: The caster brake pedals are only accessible when exposed from under the Trace
chassis. If you cannot see the caster brake pedals, pull the Trace towards you 6-12 inches
using the handle. This should allow the casters to swivel and allow the operator access the
caster brake.
The caster wheels are the two wheels located closest to the Handlebar User Interface
Figure 8. Lock Figure 9. Unlock
To lock: Press down on the “ON” part of the pedal attached to each wheel (Figure 8).
To unlock: Press down on the “OFF” part of the pedal attached to each wheel (Figure 9).
14
Shelves
Maximum rated shelf load is 45 kg (100 lb)
To prevent serious injury or death:
•ONLY load a shelf that is properly seated in the mounting brackets.
•DO NOT use Trace shelves for any other purpose.
•DO NOT put a load on a shelf if it is damaged or missing the rubber end sleeves.
•DO NOT store unused shelves on top of the Trace during operation.
For maintenance or service issues, refer to the Service Manual.
Figure 10. Shelf Positions
Four (4) shelf positions are available as shown in Figure 10.
Figure 11. Reposition Shelves
15
To reposition shelves (Figure 11):
1. Pull the shelf towards you (out of the Trace) to unseat the front and back brackets from the Trace
frame.
2. Reposition the shelf to the desired location, lining up the back and front brackets in the Trace frame.
3. Push the shelf away from you (into the Trace) to snap into the rear brackets and seat in the front
brackets.
BrightDrop App Overview
Figure 12. BrightDrop App Preview
The BrightDrop App allows the operator to use a mobile device to remotely connect to the Trace to lock
and unlock the doors, track location, select throttle profile, and track state of charge, among other
features. Please contact us at support@gobrightdrop.com to start using the app.
Connecting to the Trace Using the BrightDrop App
1. Turn on Bluetooth on your mobile device.
2. Log in to the app and navigate to the Nearby Assets view by pressing the Nearby icon.
3. On the Nearby Assets page, find the appropriate Trace on the list of available devices.
4. Select the Tag icon next to the Trace.
5. Verify if there is a successful connection icon.
Tracking Location
1. Navigate to Assets page and Tap “location” to see the latest known address listed.
2. Navigate to Map page and zoom in to desired location.
Turning the Trace OFF
1. PressMaster Power button.
2. Press the parking brakes on the two (2) caster wheels.
3. Ensure that both doors are closed and locked.
16
Transport
Storage
Store on flat surfaces, away from water sources, maintaining a SoC above 30%.
Cleaning
Clean the Trace carefully with a soft, damp cloth (using only mild soap and water).
To prevent damage:
DO NOT use harsh chemicals or abrasives.
DO NOT immerse any Trace component in water or wash with a hose.
Maintenance
The Trace has some user serviceable components, deemed routine service. Non-routine service should
only be carried out by a Trace authorized servicer. Failure to follow above warning can cause serious
injury or death.
This manual is not intended as a comprehensive use, service, repair, or maintenance manual. Please
contact your local BrightDrop contact center at 1-888-987-4377 or
[email protected] for all routine and non-routine service, repairs, or maintenance
issues.
ALWAYS secure the Trace
from unintended movement or tip
overs during transport between sites.
Use mechanized lift gate or ramps to move the Trace
on and off vehicles. The unit
may be generally heavier than non-motorized carts.
17
Product Specifications
Figure 13. Product Dimensions
Product Specifications
Unit Curb Weight
159 lb
s.
72.12 kg
Payload 200 lbs. 90.72 kg
Overall Dimensions 45” (L) x 24” (W) x 54” (H) 113.6cm (L) x 60.2cm (W) x 136.9cm (H)
Maximum Weight Capacity per Shelf 100 lbs. 45.36 kg
Max Speed 3.1 mph 5 km/h
Battery Specifications 24V 240Wh Li-iron battery 24V 240Wh Li-iron battery
Battery Charger
Specifications
2A, 110V
-
140V
2A, 110V
-
140V
Motor Specifications 24V brushless motor rated at 368W 24V brushless motor rated at 368W
Drive Modes
Forward/R
everse
Forward/Reverse
Brake Info Automatic Automatic
Wheels 9” Drive Wheels/8” Swivel Caster
Wheels w/Locks 22.86cm Drive Wheels/20.32cm Swivel Caster
Wheels w/Locks
FCC and Industry Canada Radio Frequency Statement
This device uses license-exempt transmitters/receivers/systems that operate on a radio frequency that
complies with Part 15/Part 18 of the Federal Communications Commission (FCC) rules and with
Innovation, Science and Economic Development (ISED) Canada's license-exempt RSS(s)/RSP-100/ICESGEN.
Operation is subject to the following two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may cause
undesired operation of the device.
Changes or modifications to any of these systems by other than an authorized service facility could void
the warranty and authorization to use this equipment.
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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radio frequency exposure limits set forth by the FCC for an uncontrolled
environment.
This equipment should be installed and operated with a minimum distance of 5mm between the device
and the user or bystanders.
This device must not be co-located or operating in conjunction with any other antenna or transmitter.
Trace End of Subscription – Disposal
If your Trace is made available to you on a subscription basis, please contact your BrightDrop
coordinator for return process at the end of subscription period.
Disposal of any product owned by BrightDrop is not permitted unless directed and
authorized by BrightDrop. The motors, display, accessories, and packaging should be
disposed of in accordance with local and national regulations. Regulations regarding
electronics disposal vary, so it is important to follow local rules. Certain parts should be
returned to BrightDrop for analysis if any repairs are made.
DO NOT dispose of Trace and its components with household waste.
Battery Pack Recycling
When your battery is no longer usable, call the BrightDrop contact center at 1-888-987-4377 or email
support@gobrightdrop.com. If instructed, dispose according to local and national regulations.
Regulations regarding battery disposal vary, so it is important you find out the rules in your location.
Lithium Iron batteries cannot be put in with household refuse.
Troubleshooting
If you are experiencing any issues with the Trace, first check to see if the info indicator light is illuminated. If so,
refer to the BrightDrop App for diagnostic trouble codes and next steps to resolve the issue.
If the info indicator light is not illuminated, please reference the table below for common troubleshooting issues
and solutions.
19
Issue Rationale Most Common Solution
Trace will
not power
on
Battery has not been fully
charged upon initial use
Battery is depleted
The unit is not turned on
Battery is not present
A diagnostic trouble code is
present
Ensure the battery is fully charged and
connected to the system
Disconnect and reconnect the battery
Press the Master Power button
Trace will
power on
but doesn’t
provide
assist
Only one of the two latches is
engaged on the doors
Battery is still plugged in and
charging
Ensure both the top and bottom
latches are engaged on both doors
Unplug charger
Trace
battery will
not charge
Charger cord set connections
are not fully seated
Charger is damaged
Ensure the charger plug is fully seated
into Trace charge port
Ensure the grid plug is fully seated into
charger and into the grid outlet
Ensure the grid power is on
Verify the Trace user interface shows
that the unit is charging
Trace
powered
assist turns
off
Trace has timed out/gone to
sleep
Thermal and overcurrent
protection sensors have
triggered
Ramp and/or loading exceeds
Trace power capability
Diagnostic error code has been
triggered
Turn on the display power button
Maneuver the Trace to a flat surface
and restart (power off and power back
on)
Verify loading and grade are within
Trace limits before operating
Open the battery access door,
disconnect and reconnect the battery,
turn unit back on
Contact Customer Support at
support@gobrightdrop.com
Trace
battery
charge
depletes
quickly
Temperature is too low
Battery is not fully charged
Battery has reached end of life
Trace is overloaded
Do not store Trace in temperatures
below 32°F/0°C
Charge Trace at room temperature
Verify loading and grade are within
Trace limits before operating
Unable to
open or lock
doors/auto
lock does
not engage
Bluetooth connection is lost
Battery is depleted
Auto lock is not engaged
Ensure phone is connected to Trace
through Bluetooth
Ensure Trace is unlocked through
BrightDrop App
Ensure Trace is fully charged
Use manual keys to unlock doors
Ensure both the bottom and top of
doors are latched for auto lock to
function
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