Dell Protected Workspace Owner's manual

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DellProtectedWorkspaceManagementServerv2.2.2

CreatedandMaintainedbyInvincea,Inc.

Proprietary–ForCustomerUseOnly

DellProtectedWorkspaceManagementServer

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Installationand

ConfigurationGuide

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2

DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

Contents

PurposeandIntendedAudience......................................................................................................................5

SystemRequirements.....................................................................................................................................5

DPWMSSizingRecommendations............................................................................................................................6

DellProtectedWorkspaceManagementServerFeatures...............................................................................7

ThreatsModule........................................................................................................................................................7

ConfigurationModule..............................................................................................................................................7

AdminModule.........................................................................................................................................................7

InstallationonVMwarevSphere4.xorlater...................................................................................................8

InstallingVMwareToolsforDPWMSrunninginavSphereEnvironment................................................................14

UpgradingthenetworkadaptertoVMXNET3forDPWMSrunninginavSphereEnvironment................................16

ConversionoffilesforVMwareWorkstation7or8................................................................................................21

InstallingDPWMSonVMwareWorkstation7.1.xorlater............................................................................22

InstallingtheDPWMSonCustomHardwareoracustomVirtualMachine....................................................24

InstallingtheDPWMSandprerequisite s.................................................................................................................24

ConfiguringtheDPWMSSYSVstartupscript...........................................................................................................25

ConfiguringtheDPWMSconfigurationfile.............................................................................................................27

[server]........................................................................................................................................................................................27

[license].......................................................................................................................................................................................28

[mysql]........................................................................................................................................................................................28

[logging]......................................................................................................................................................................................28

ApplyingNewUpdatesviatheUI..................................................................................................................29

ManualUpgradefromviaSSH/Console........................................................................................................31

Mergingconfigurationfile(ims.conf)changesafterupgrade.......................................................................32

ConfiguringSecureProtocolforClientConnections.......................................................................................32

ConfiguringtheDellProtectedWorkspaceManagementServerforBasicOperation–Pre‐BuiltVirtual

MachineOnly................................................................................................................................................33

ObtainingtheDHCPAddressoftheSystem............................................................................................................33

AccessingtheWebUI..............................................................................................................................................34

Changingthetimeortimezone..............................................................................................................................35

NetworkConfiguration...........................................................................................................................................38

Self‐SignedCertificateCreation..............................................................................................................................42

Changingtherootandims_adminpasswords.........................................................................................................45

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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

AdditionalAdministrativeTasks...................................................................................................................46

ModifyingthedefaultFirewall...............................................................................................................................46

InstallingLinuxUpdates.........................................................................................................................................47

Generatinganewself‐signedcertificateafterinitialconfigurationiscomplete......................................................49

InstallingaTrustedSSLcertificate..........................................................................................................................49

GeneratingaCSR.............................................................................................................................................................................49

ImportingSignedCertificateandKey..............................................................................................................................................51

ConfiguringtheDellProtectedWorkspaceManagementServerforSYSLOG........................................................... 52

TestingSYSLOGconnectionfromDPWMS......................................................................................................................................53

ConfiguringtheThreatsModulewiththeCorrectSYSLOGformat.................................................................................................54

OperationalNotesfortheDellProtectedWorkspaceManagementServer...................................................55

SecurityRestrictions/Features................................................................................................................................55

LoggingintotheApplianceRemotelyviaSSH.........................................................................................................55

ConfiguringDellProtectedWorkspacetoworkwiththeDellProtectedWorkspaceManagementServer–

ConfigurationManagementModule.............................................................................................................56

ConfiguringDellProtectedWorkspacetoworkwiththeDellProtectedWorkspaceManagementServer–

ThreatDataModule.....................................................................................................................................57

DellProtectedWorkspaceManagementServerAdministrativeTasks..........................................................58

AcquiringthetemporaryadministratorpasswordforDPWMSUI...........................................................................58

LoggingintotheDellProtectedWorkspaceManagementServerConsole ...............................................................59

EnteringtheDPWMSLicenseKey...........................................................................................................................60

DPWMSUIMethod.........................................................................................................................................................................60

DPWMSConfigurationFileMethod................................................................................................................................................62

Modules.................................................................................................................................................................63

AdminModule.................................................................................................................................................................................64

UsersTab....................................................................................................................................................................................64

AddinganewDPWMSUser...................................................................................................................................................65

DeletingauserfromtheDPWMS..........................................................................................................................................66

ActivityTab.................................................................................................................................................................................67

BackupTab..................................................................................................................................................................................67

CreateaDatabaseBackup......................................................................................................................................................68

RecoveringfromaDatabaseBackupFile...............................................................................................................................68

ErrorsTab....................................................................................................................................................................................69

UpgradesTab..............................................................................................................................................................................70

UpgradingtheDPWMS...........................................................................................................................................................70

RestartingtheDPWMSProcess..............................................................................................................................................71

PlatformTab...............................................................................................................................................................................72

DellProtectedWorkspaceHomeModule.......................................................................................................................................73

HomeTab....................................................................................................................................................................................74

ThreatDataSection................................................................................................................................................................74

ConfigurationManagementSection......................................................................................................................................75

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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

AdministrationSection...........................................................................................................................................................76

ThreatsModule...............................................................................................................................................................................77

SettingsandPlugins....................................................................................................................................................................78

ThreatDataModuleSettings..................................................................................................................................................78

PluginSettings........................................................................................................................................................................79

OverviewTab..............................................................................................................................................................................80

DetectionsbyDate.................................................................................................................................................................80

DetectionsbyCategory..........................................................................................................................................................80

TopUsersandTopSources....................................................................................................................................................81

DetectionsTab............................................................................................................................................................................82

ThreatCategories...................................................................................................................................................................83

ReportOverviewPage................................................................................................................................................................85

Statistics.................................................................................................................................................................................85

Configuration..........................................................................................................................................................................86

Applications............................................................................................................................................................................87

ThreatReportAnalysisTab.....................................................................................................................................................88

ThreatReportEventTreeTab................................................................................................................................................89

ThreatReportTimelineTab....................................................................................................................................................91

ThreatReportGeographyTab................................................................................................................................................92

ThreatReportPluginTabs......................................................................................................................................................92

ThreatReportActions:...........................................................................................................................................................93

ConfigurationModule.....................................................................................................................................................................94

Hosts...........................................................................................................................................................................................94

Groups........................................................................................................................................................................................94

Packages.....................................................................................................................................................................................94

AccessingtheConfigurationModule..........................................................................................................................................95

ConfigurationModuleInterface.................................................................................................................................................95

PackagesTab..........................................................................................................................................................................95

AddingaPackagetotheDPWMS......................................................................................................................................96

Viewingpackagedetails.....................................................................................................................................................97

EnteringtheClientSoftwareActivationKey....................................................................................................................100

AdditionalGlobalPackageSettings..................................................................................................................................101

GroupsTab...........................................................................................................................................................................102

CreatingaNewGroup......................................................................................................................................................103

RenamingaGroup...........................................................................................................................................................103

GroupDetailsView..........................................................................................................................................................104

SetInstallationMethod....................................................................................................................................................109

AdjustPreferences...........................................................................................................................................................111

AddingCustomPreferences/Attributes.........................................................................................................................113

ManageUnprotectedSites..............................................................................................................................................115

CustomizeAppSettings...................................................................................................................................................118

HostsTab..............................................................................................................................................................................122

AuditTab..............................................................................................................................................................................127

ContactingDellSupport..............................................................................................................................129

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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

PurposeandIntendedAudience

ThisdocumentisintendedtoprovideinstructionsforinstallingandconfiguringtheDellProtectedWorkspace

ManagementServer.ItisintendedforITadministratorsthatwillbecompletingtheinitialdeploymentandconfiguration

and/orwillbemanagingtheDellProtectedWorkspaceManagementServer.

SystemRequirements

 OneofthefollowingHostPlatforms

o VMwareWorkstation7.1orlater

o VMwareESXorESXi4orlater

 2GBofavailableRAMfortheVirtualMachine(forpre‐builttemplate)

 40GBofavailablediskfortheVirtualMachine(forpre‐builttemplate)

 1Networkconnection

fortheVirtualMachine

 1IPaddresstoassigntothesystem

 1DNSSystemNametoassigntothesystem

 Externalinternetconnectivity(foractivationandOSupdates)

 Compatiblewebbrowsertoaccessthesystem

o InternetExplorer9+

o GoogleChrome30+

o Mozilla

Firefox20+

IMPORTANTNOTE:TheDellProtectedWorkspaceManagementServerrequiresaninternetconnectiontoallow

activationoftheserver.

ThevirtualmachinecanalsoberuninaCitrixorMicrosoftvirtualenvironment;howeverinstallationinstructionsarenot

includedforthoseenvironments.TheprovidedVMwareimagewillalsoneedto

beconvertedtosupporttheseother

platformsbeforedeployment.Post‐installationconfigurationstepswillremainthesame.

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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

DPWMSSizingRecommendations

ThefollowingtableoutlinestherecommendedVMconfigurationbasedonnumberofclientsthatwillconnecttothe

DPWMS:

#ofClientSystems #ofDPWMSAPI

Systems

Memorypersystem vCPUpersystem

Upto1000 1 2GB 1vCPU

1000–2000* 1 4GB 2vCPU

2000+ multiple 2GB 1vCPU

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*Thisnumbercanbeincreasedifhear tbeatsaresettodaily,thisisbasedonanhourlyheartbeatsetting

Note:forenvironmentsthatrequiremultipleAPIservers,adedicatedMySQLVM,adedicatedDPWMSUIVManda

dedicatedloadbalancerVMareallrecommended.

Thefollowinggraphicprovidesa

basicoverviewofamulti‐APIenvironment,asrecommendedforlargerinstallation

bases.

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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

DellProtectedWorkspaceManagement ServerFeatures

TheDellProtectedWorkspaceManagementServer isamodularsystemthatallowsformultipleDellProtected

Workspaceapplicationstorunonasingleappliance.Eachmoduleislicense din dividuallyandwillonlybeavailablewith

avalidlicensekey.

ThreatsModule

TheThreatsModuleallowsDellProtectedWorkspaceclientstoviewThreatReportdetails.Themodulereceivesthe

reportsfromtheEnterpriseclientsoftwareanddispla ysthemforreviewbythesecurityanalysts.Thisfeaturesetwas

previouslyfoundintheDellProtectedWorkspaceThreatDataServer.

ConfigurationModule

TheConfigurationModuleallowsforcentralizedmanagementoftheDellProtectedWorkspaceclients,managingboth

configurationfilesandsoftwareupdates. ThisfeaturesetwaspreviouslyfoundintheDellProtectedWorkspace

ConfigurationManagementServer.

AdminModule

TheAdminModuleallowsforadministrativemanagementoftheDellProtectedWorkspaceManagementServer,

includingmanaginguseraccounts,applyingDPWMSupgrades,viewingerrorlogsandcreatingbackupsofthedatabase.

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InstallingtheDellProtectedWorkspaceManagementServer

TheDellProtectedWorkspaceManagementServer isdeliveredasavirtual machine,intheVMwareOVFtemplate

format.ThefollowinginstructionsoutlinehowtoinstalltheDPWMSonei ther VMwarevSphere4.xorlaterorVMware

Workstation7.1.xorlater.Somestepsmaydifferslightlybasedontheversionbeingused.

Thefollowinginstructions

assumethatthelatestDPWMStemplatehasbeendownloadedfromtheDell.

InstallationonVMwarevSphere4.xorlater

1. OpentheVMwarevSphereClientandconnecttotheESX(i)orvCentersystemthattheDPWMSwillbeinstalled

on.

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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

2. SelecttheFilemenuandchoose“DeployOVFTemplate…”

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3. ChoosethefilelocationoftheOVFtemplate(thedownloadmustbeunzippedbeforethisstep).Pressthe

“Next”button.

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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

4. ReviewtheOVFinformation.Pressthe“Next”button.

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5. Givethevirtualmachineaname(orusethedefaultoneprovided).Choosewhichdatacenter/foldertheVMwill

bedeployedto(ifapplicab le).Pressthe“Next”button.

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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

6. Forclusteredsystems,choosewhichcluster/hosttheVMwillbedeployedon.Pressthe“Next”button.



7. Ifmultipledatastoresareavailable,cho o sethedatastoretodeploytheVMon.Pressthe“Next”button.

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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

8. Choosethedesireddiskformatforthevirtualdisk.Pressthe“Next”button.



9. SelectthenetworkthattheVMwillbeconnectedto.Pressthe“Next”button.







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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

10. Verifyyourconfigurationandpressthe“Finish”button.

 

11. Optionalstep:OncetheOVFtemplatehasfinisheddeploying,takeasnapshotoftheVMtoretaintheoriginal

settingsbeforeanyconfigurationis done.



12. Poweron

theVM.

13. InstallationoftheDPWMSisnowcomplete.Pleasecontinuetothe“ConfiguringtheDellProtectedWorkspace

ManagementServerforBasicOperation”section.



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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

InstallingVMwareToolsforDPWMSrunninginavSphereEnvironment

ToinstallVMwareToolsintotheDPWMSappliance,followthesesteps.

1. ConnecttotheconsoleoftheDPWMSfromthevSphereclient.Usetherootaccount(defaultpasswordis

invincea)

2. FromtheVMmenu,selectGuest,thenInstall/UpgradeVMwareTools

3. Createamountpointforthecdromby

runningthefollowingcommand:

mkdir /mnt/cdrom

4. MounttheVMwareToolsimagebyrunningthefollowingcommand:

mount /dev/cdrom /mnt/cdrom

5. ExtractthetarfileforVMwaretoolstothe/vardirectorybyrunningthefollowingcommand:

tar zxf /mnt/cdrom/VMwareTools-X.X.X-YYYYYY.tar.gz -C /var/

NOTE: replace X.X.X-YYYYYY with the version number of the VMware Tools being

installed

6. Changetotheextracteddirectorybyrunningthefollowingcommand:

cd /var/vmware-tools-distrib/

7. Run

theVMwareToolsinstallerscriptbyrunningthefollowingcommand:

./vmware-install.pl

8. Followtheon‐screenpromptsandselectthedefaultsettingforeachoption.



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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

9. ConfirmtheinstallationwassuccessfulbyviewingthedetailsoftheVM.Astatusof“VMwareTools:Running

(Current)”shouldbedisplayed.



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DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

Upgradingthenetw orkadaptertoVMXNET3forDPWMSrunninginavSphereEnvironment

InsomeVMwareenvironments,changingtheDPWMSappliancenetworkadapterfromthedefaultE1000adaptertoa

VMXNET3adaptermayberequired.Tochangetheappliancetothehigh‐performancenetworkadapter,follow these

instructions.

1. ConnecttotheDPWMS ap plianceVMviathevSphereconsole.

2. FromtheVMmenu,

chooseEditSettings



3. Selectthe“NetworkAdapter1”devicefromthelistandpressthe“Remove”buttonabovethedevicelist.







17

DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

4. Pressthe“Add”buttonabovethedevicelist.



5. Select“EthernetAdapter”fromthedevicelistandthenpressthe “Next”button.







18

DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2

6. FromtheNetworkTypewindow,selectVMXNET3astheAdapterTypeandselectthecorrectnetworkfromthe

NetworkConnectiondrop‐down.Alsomakesurethe“Connectatpoweron”checkboxisselected.Pressthe

“Next”

button.



7. Pressthe“Finish”button.



8. Pressthe“OK”button.



19

DellProtectedWorkspaceManagementServer–Ins tallandConfigure–v2.2



9. Fromtheconsole,loginastherootuserandrunthefollowing com mand:

rm /etc/udev/rules.d/70-persistent-net.rules

10. Confirmthedeleteprocesswhenprom pted . 







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DellProtectedWorkspaceManagementServer–InstallandConfigure–v2.2

11. Reboottheappliancebyrunningthefo llowing command:

reboot

12. Verifypropernetworkconnectivityafterthesystemreboot.



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