Dell Inspiron 17 7000 Series User manual

Inspiron 17

7000 Series 2-in-1

Service Manual

Computer Model: Inspiron 17-7778

Regulatory Model: P30E

Regulatory Type: P30E001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss

of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in

the United States and/or other jurisdictions. All other marks and names mentioned herein may

be trademarks of their respective companies.

2016-05

Rev. A01

Contents

Before working inside your computer...................................13

Before you begin .............................................................................................13

Safety instructions............................................................................................13

Recommended tools....................................................................................... 14

After working inside your computer......................................16

Removing the base cover.........................................................17

Procedure......................................................................................................... 17

Replacing the base cover.........................................................19

Procedure.........................................................................................................19

Removing the battery...............................................................20

Prerequisites.................................................................................................... 20

Procedure........................................................................................................ 20

Replacing the battery............................................................... 22

Procedure.........................................................................................................22

Post-requisites................................................................................................. 22

Removing the memory modules............................................ 23

Prerequisites.....................................................................................................23

Procedure........................................................................................................ 24

Replacing the memory modules............................................ 26

Procedure........................................................................................................ 26

Post-requisites................................................................................................. 27

3

Removing the solid-state drive...............................................29

Prerequisites.....................................................................................................29

Procedure........................................................................................................ 29

Replacing the solid-state drive............................................... 31

Procedure.........................................................................................................31

Post-requisites................................................................................................. 32

Removing the hard drive..........................................................33

Prerequisites.....................................................................................................33

Procedure.........................................................................................................33

Replacing the hard drive..........................................................36

Procedure........................................................................................................ 36

Post-requisites.................................................................................................36

Removing the coin-cell battery..............................................37

Prerequisites.....................................................................................................37

Procedure.........................................................................................................37

Replacing the coin-cell battery.............................................. 39

Procedure........................................................................................................ 39

Post-requisites.................................................................................................39

Removing the wireless card....................................................40

Prerequisites.................................................................................................... 40

Procedure........................................................................................................ 40

Replacing the wireless card.....................................................42

Procedure........................................................................................................ 42

Post-requisites.................................................................................................43

4

Removing the keyboard daughter-board............................ 44

Prerequisites.................................................................................................... 44

Procedure........................................................................................................ 44

Replacing the keyboard daughter-board.............................46

Procedure........................................................................................................ 46

Post-requisites.................................................................................................46

Removing the speakers............................................................ 47

Prerequisites.....................................................................................................47

Procedure.........................................................................................................47

Replacing the speakers............................................................ 49

Procedure........................................................................................................ 49

Post-requisites.................................................................................................49

Removing the status-light board........................................... 50

Prerequisites.................................................................................................... 50

Procedure.........................................................................................................51

Replacing the status-light board............................................53

Procedure.........................................................................................................53

Post-requisites................................................................................................. 53

Removing the touch pad......................................................... 54

Prerequisites.....................................................................................................54

Procedure........................................................................................................ 54

Replacing the touch pad..........................................................58

Procedure........................................................................................................ 58

Post-requisites.................................................................................................58

5

Removing the fan...................................................................... 59

Prerequisites.....................................................................................................59

Procedure........................................................................................................ 59

Replacing the fan.......................................................................61

Procedure.........................................................................................................61

Post-requisites................................................................................................. 61

Removing the heat sink............................................................62

Prerequisites.....................................................................................................62

Procedure........................................................................................................ 62

Replacing the heat sink............................................................64

Procedure........................................................................................................ 64

Post-requisites.................................................................................................64

Removing the power-adapter port........................................65

Prerequisites.....................................................................................................65

Procedure........................................................................................................ 65

Replacing the power-adapter port........................................ 67

Procedure.........................................................................................................67

Post-requisites................................................................................................. 67

Removing the power and volume-buttons board.............. 68

Prerequisites.................................................................................................... 68

Procedure........................................................................................................ 68

Replacing the power and volume-buttons board...............70

Procedure........................................................................................................ 70

Post-requisites.................................................................................................70

6

Removing the graphics daughter-board...............................71

Prerequisites..................................................................................................... 71

Procedure......................................................................................................... 71

Replacing the graphics daughter-board...............................74

Procedure.........................................................................................................74

Post-requisites................................................................................................. 74

Removing the I/O board...........................................................75

Prerequisites.....................................................................................................75

Procedure.........................................................................................................75

Replacing the I/O board...........................................................77

Procedure.........................................................................................................77

Post-requisites................................................................................................. 77

Removing the display assembly..............................................78

Prerequisites.....................................................................................................78

Procedure.........................................................................................................78

Replacing the display assembly..............................................82

Procedure........................................................................................................ 82

Post-requisites.................................................................................................82

Removing the system board....................................................83

Prerequisites.....................................................................................................83

Procedure........................................................................................................ 83

Replacing the system board....................................................88

Procedure........................................................................................................ 88

Post-requisites.................................................................................................89

Entering the Service Tag in the BIOS setup program.................................... 89

7

Removing the keyboard...........................................................90

Prerequisites.................................................................................................... 90

Procedure........................................................................................................ 90

Replacing the keyboard........................................................... 93

Procedure........................................................................................................ 93

Post-requisites.................................................................................................93

Removing the palm rest........................................................... 95

Prerequisites.....................................................................................................95

Procedure........................................................................................................ 95

Replacing the palm rest............................................................97

Procedure.........................................................................................................97

Post-requisites................................................................................................. 97

Removing the display panel.................................................... 98

Prerequisites.................................................................................................... 98

Procedure........................................................................................................ 98

Replacing the display panel...................................................101

Procedure.......................................................................................................101

Post-requisites............................................................................................... 101

Removing the display back-cover and antenna

assembly....................................................................................102

Prerequisites...................................................................................................102

Procedure...................................................................................................... 102

Replacing the display back-cover and antenna

assembly................................................................................... 104

Procedure...................................................................................................... 104

Post-requisites...............................................................................................104

8

Removing the camera............................................................ 105

Prerequisites...................................................................................................105

Procedure...................................................................................................... 105

Replacing the camera.............................................................107

Procedure.......................................................................................................107

Post-requisites............................................................................................... 107

Removing the touch-screen board..................................... 108

Prerequisites.................................................................................................. 108

Procedure...................................................................................................... 108

Replacing the touch-screen board...................................... 110

Procedure.......................................................................................................110

Post-requisites............................................................................................... 110

Removing the sensor board...................................................111

Prerequisites....................................................................................................111

Procedure....................................................................................................... 111

Replacing the sensor board...................................................113

Procedure....................................................................................................... 113

Post-requisites................................................................................................113

Removing the display cable...................................................114

Prerequisites...................................................................................................114

Procedure.......................................................................................................114

Replacing the display cable................................................... 116

Procedure.......................................................................................................116

Post-requisites............................................................................................... 116

Flashing the BIOS.....................................................................117

9

Technology and components............................................... 118

Audio...............................................................................................................118

Downloading the audio driver.................................................................118

Identifying the audio controller...............................................................118

Changing the audio settings....................................................................119

Camera........................................................................................................... 119

Identifying the webcam in device manager............................................119

Starting the camera application...............................................................119

Getting the Dell Webcam Central...........................................................120

Display............................................................................................................ 121

Adjusting the brightness...........................................................................121

Changing the screen resolution.............................................................. 121

Rotating the display................................................................................. 122

Cleaning the display.................................................................................122

HDMI.............................................................................................................. 123

Connecting to external display devices.................................................. 123

Graphics......................................................................................................... 124

Downloading the graphics driver............................................................125

Identifying the display adapter................................................................ 125

Changing the display settings in Intel HD Graphics Control Panel....... 126

Intel WiDi........................................................................................................126

Downloading the WiDi application..........................................................127

Setting up the wireless display.................................................................127

USB.................................................................................................................128

Downloading the USB 3.0 driver.............................................................128

Enabling or disabling the USB in BIOS setup program...........................128

Fixing a no-boot issue caused by USB emulation..................................129

Wi-Fi............................................................................................................... 129

Turning on or off Wi-Fi............................................................................129

Downloading the Wi-Fi driver................................................................. 129

Configuring the Wi-Fi.............................................................................. 130

Bluetooth....................................................................................................... 130

Turning on or off Bluetooth.....................................................................131

10

Pairing the Bluetooth-enabled devices...................................................131

Removing the Bluetooth device..............................................................132

Transferring files between devices using Bluetooth.............................. 132

Hard drive.......................................................................................................133

Identifying the hard drive.........................................................................133

Identifying the hard drive in BIOS setup program..................................134

Media-card reader......................................................................................... 134

Downloading the media-card reader driver...........................................134

Browsing a media card............................................................................ 134

Keyboard........................................................................................................ 135

Changing the keyboard language........................................................... 135

Keyboard shortcuts..................................................................................135

Touch pad......................................................................................................136

Identifying the touch pad.........................................................................137

Touch pad gestures................................................................................. 137

Power adapter................................................................................................137

Battery............................................................................................................ 138

Chipset........................................................................................................... 138

Downloading the chipset driver..............................................................138

Identifying the chipset............................................................................. 139

Memory..........................................................................................................140

Checking the system memory in Windows............................................140

Checking the system memory in BIOS setup program......................... 140

Testing memory using ePSA................................................................... 140

Processors..................................................................................................... 140

Identifying the processors in Windows................................................... 141

Checking the processor usage in the task manager.............................. 141

Operating System.......................................................................................... 142

Service Tag location...................................................................................... 142

Device drivers.................................................................................................142

Intel Dynamic Platform and Thermal Framework.................................. 142

Intel Chipset Software Installation Utility................................................142

Video drivers.............................................................................................143

Intel Serial IO driver..................................................................................143

11

Intel Trusted Execution Engine Interface................................................145

Intel Virtual Button driver........................................................................ 146

Intel Wireless 3165 Wi-Fi and Bluetooth drivers.....................................147

BIOS overview................................................................................................148

Entering the BIOS setup program...........................................................148

Boot menu............................................................................................... 148

Boot menu enhancements..................................................................... 148

Timing key sequences............................................................................. 148

System diagnostic lights........................................................ 150

Getting help and contacting Dell.........................................152

Self-help resources........................................................................................152

Contacting Dell..............................................................................................153

12

Before working inside your

computer

NOTE: The images in this document may differ from your computer

depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.

2 Shut down your computer.

The shut-down instruction varies depending on the operating system

installed on your computer.

– Windows 10: Click or tap Start → Power → Shut down.

– Windows 8.1: On the Start screen, click or tap the power icon →

Shut down.

– Windows 7: Click or tap Start → Shut down.

NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down

instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all cables such as telephone cables, network cables, and so

on, from your computer.

5 Disconnect all attached devices and peripherals, such as keyboard,

mouse, monitor, and so on, from your computer.

6 Remove any media card and optical disc from your computer, if

applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

13

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the

computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to

the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work

surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle

them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage

due to servicing that is not authorized by Dell is not covered by your

warranty. See the safety instructions that shipped with the product or

at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground

yourself by touching an unpainted metal surface, such as the metal at

the back of the computer. While you work, periodically touch an

unpainted metal surface to dissipate static electricity, which could

harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on

its pull tab, not on the cable itself. Some cables have connectors with

locking tabs or thumb-screws that you must disengage before

disconnecting the cable. When disconnecting cables, keep them

evenly aligned to avoid bending any connector pins. When connecting

cables, ensure that the ports and connectors are correctly oriented

and aligned.

CAUTION: Press and eject any installed card from the media-card

reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

14

• Plastic scribe

15

After working inside your

computer

CAUTION: Leaving stray or loose screws inside your computer may

severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your

computer.

2 Connect any external devices, peripherals, or cables you removed before

working on your computer.

3 Replace any media cards, discs, or any other parts that you removed

before working on your computer.

4 Connect your computer and all attached devices to their electrical

outlets.

5 Turn on your computer.

16

Removing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Close the display and turn the computer over.

2 Remove the screws that secure the base cover to the palm-rest

assembly.

1 screws (12) 2 base cover

17

3 Using your fingertips, pry the base cover off the palm-rest assembly.

1 palm-rest assembly 2 base cover

18

Replacing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Align the base cover with the palm-rest assembly and snap it into place.

2 Replace the screws that secure the base cover to the palm-rest assembly.

19

Removing the battery

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1 Disconnect the battery cable from the system board.

2 Remove the screws that secure the battery to the palm-rest assembly.

20

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