Dell Inspiron 17 7000 Series User manual

Category
Notebooks
Type
User manual

This manual is also suitable for

Inspiron 17
7000 Series 2-in-1
Service Manual
Computer Model: Inspiron 17-7778
Regulatory Model: P30E
Regulatory Type: P30E001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in
the United States and/or other jurisdictions. All other marks and names mentioned herein may
be trademarks of their respective companies.
2016-05
Rev. A01
Contents
Before working inside your computer...................................13
Before you begin .............................................................................................13
Safety instructions............................................................................................13
Recommended tools....................................................................................... 14
After working inside your computer......................................16
Removing the base cover.........................................................17
Procedure......................................................................................................... 17
Replacing the base cover.........................................................19
Procedure.........................................................................................................19
Removing the battery...............................................................20
Prerequisites.................................................................................................... 20
Procedure........................................................................................................ 20
Replacing the battery............................................................... 22
Procedure.........................................................................................................22
Post-requisites................................................................................................. 22
Removing the memory modules............................................ 23
Prerequisites.....................................................................................................23
Procedure........................................................................................................ 24
Replacing the memory modules............................................ 26
Procedure........................................................................................................ 26
Post-requisites................................................................................................. 27
3
Removing the solid-state drive...............................................29
Prerequisites.....................................................................................................29
Procedure........................................................................................................ 29
Replacing the solid-state drive............................................... 31
Procedure.........................................................................................................31
Post-requisites................................................................................................. 32
Removing the hard drive..........................................................33
Prerequisites.....................................................................................................33
Procedure.........................................................................................................33
Replacing the hard drive..........................................................36
Procedure........................................................................................................ 36
Post-requisites.................................................................................................36
Removing the coin-cell battery..............................................37
Prerequisites.....................................................................................................37
Procedure.........................................................................................................37
Replacing the coin-cell battery.............................................. 39
Procedure........................................................................................................ 39
Post-requisites.................................................................................................39
Removing the wireless card....................................................40
Prerequisites.................................................................................................... 40
Procedure........................................................................................................ 40
Replacing the wireless card.....................................................42
Procedure........................................................................................................ 42
Post-requisites.................................................................................................43
4
Removing the keyboard daughter-board............................ 44
Prerequisites.................................................................................................... 44
Procedure........................................................................................................ 44
Replacing the keyboard daughter-board.............................46
Procedure........................................................................................................ 46
Post-requisites.................................................................................................46
Removing the speakers............................................................ 47
Prerequisites.....................................................................................................47
Procedure.........................................................................................................47
Replacing the speakers............................................................ 49
Procedure........................................................................................................ 49
Post-requisites.................................................................................................49
Removing the status-light board........................................... 50
Prerequisites.................................................................................................... 50
Procedure.........................................................................................................51
Replacing the status-light board............................................53
Procedure.........................................................................................................53
Post-requisites................................................................................................. 53
Removing the touch pad......................................................... 54
Prerequisites.....................................................................................................54
Procedure........................................................................................................ 54
Replacing the touch pad..........................................................58
Procedure........................................................................................................ 58
Post-requisites.................................................................................................58
5
Removing the fan...................................................................... 59
Prerequisites.....................................................................................................59
Procedure........................................................................................................ 59
Replacing the fan.......................................................................61
Procedure.........................................................................................................61
Post-requisites................................................................................................. 61
Removing the heat sink............................................................62
Prerequisites.....................................................................................................62
Procedure........................................................................................................ 62
Replacing the heat sink............................................................64
Procedure........................................................................................................ 64
Post-requisites.................................................................................................64
Removing the power-adapter port........................................65
Prerequisites.....................................................................................................65
Procedure........................................................................................................ 65
Replacing the power-adapter port........................................ 67
Procedure.........................................................................................................67
Post-requisites................................................................................................. 67
Removing the power and volume-buttons board.............. 68
Prerequisites.................................................................................................... 68
Procedure........................................................................................................ 68
Replacing the power and volume-buttons board...............70
Procedure........................................................................................................ 70
Post-requisites.................................................................................................70
6
Removing the graphics daughter-board...............................71
Prerequisites..................................................................................................... 71
Procedure......................................................................................................... 71
Replacing the graphics daughter-board...............................74
Procedure.........................................................................................................74
Post-requisites................................................................................................. 74
Removing the I/O board...........................................................75
Prerequisites.....................................................................................................75
Procedure.........................................................................................................75
Replacing the I/O board...........................................................77
Procedure.........................................................................................................77
Post-requisites................................................................................................. 77
Removing the display assembly..............................................78
Prerequisites.....................................................................................................78
Procedure.........................................................................................................78
Replacing the display assembly..............................................82
Procedure........................................................................................................ 82
Post-requisites.................................................................................................82
Removing the system board....................................................83
Prerequisites.....................................................................................................83
Procedure........................................................................................................ 83
Replacing the system board....................................................88
Procedure........................................................................................................ 88
Post-requisites.................................................................................................89
Entering the Service Tag in the BIOS setup program.................................... 89
7
Removing the keyboard...........................................................90
Prerequisites.................................................................................................... 90
Procedure........................................................................................................ 90
Replacing the keyboard........................................................... 93
Procedure........................................................................................................ 93
Post-requisites.................................................................................................93
Removing the palm rest........................................................... 95
Prerequisites.....................................................................................................95
Procedure........................................................................................................ 95
Replacing the palm rest............................................................97
Procedure.........................................................................................................97
Post-requisites................................................................................................. 97
Removing the display panel.................................................... 98
Prerequisites.................................................................................................... 98
Procedure........................................................................................................ 98
Replacing the display panel...................................................101
Procedure.......................................................................................................101
Post-requisites............................................................................................... 101
Removing the display back-cover and antenna
assembly....................................................................................102
Prerequisites...................................................................................................102
Procedure...................................................................................................... 102
Replacing the display back-cover and antenna
assembly................................................................................... 104
Procedure...................................................................................................... 104
Post-requisites...............................................................................................104
8
Removing the camera............................................................ 105
Prerequisites...................................................................................................105
Procedure...................................................................................................... 105
Replacing the camera.............................................................107
Procedure.......................................................................................................107
Post-requisites............................................................................................... 107
Removing the touch-screen board..................................... 108
Prerequisites.................................................................................................. 108
Procedure...................................................................................................... 108
Replacing the touch-screen board...................................... 110
Procedure.......................................................................................................110
Post-requisites............................................................................................... 110
Removing the sensor board...................................................111
Prerequisites....................................................................................................111
Procedure....................................................................................................... 111
Replacing the sensor board...................................................113
Procedure....................................................................................................... 113
Post-requisites................................................................................................113
Removing the display cable...................................................114
Prerequisites...................................................................................................114
Procedure.......................................................................................................114
Replacing the display cable................................................... 116
Procedure.......................................................................................................116
Post-requisites............................................................................................... 116
Flashing the BIOS.....................................................................117
9
Technology and components............................................... 118
Audio...............................................................................................................118
Downloading the audio driver.................................................................118
Identifying the audio controller...............................................................118
Changing the audio settings....................................................................119
Camera........................................................................................................... 119
Identifying the webcam in device manager............................................119
Starting the camera application...............................................................119
Getting the Dell Webcam Central...........................................................120
Display............................................................................................................ 121
Adjusting the brightness...........................................................................121
Changing the screen resolution.............................................................. 121
Rotating the display................................................................................. 122
Cleaning the display.................................................................................122
HDMI.............................................................................................................. 123
Connecting to external display devices.................................................. 123
Graphics......................................................................................................... 124
Downloading the graphics driver............................................................125
Identifying the display adapter................................................................ 125
Changing the display settings in Intel HD Graphics Control Panel....... 126
Intel WiDi........................................................................................................126
Downloading the WiDi application..........................................................127
Setting up the wireless display.................................................................127
USB.................................................................................................................128
Downloading the USB 3.0 driver.............................................................128
Enabling or disabling the USB in BIOS setup program...........................128
Fixing a no-boot issue caused by USB emulation..................................129
Wi-Fi............................................................................................................... 129
Turning on or off Wi-Fi............................................................................129
Downloading the Wi-Fi driver................................................................. 129
Configuring the Wi-Fi.............................................................................. 130
Bluetooth....................................................................................................... 130
Turning on or off Bluetooth.....................................................................131
10
Pairing the Bluetooth-enabled devices...................................................131
Removing the Bluetooth device..............................................................132
Transferring files between devices using Bluetooth.............................. 132
Hard drive.......................................................................................................133
Identifying the hard drive.........................................................................133
Identifying the hard drive in BIOS setup program..................................134
Media-card reader......................................................................................... 134
Downloading the media-card reader driver...........................................134
Browsing a media card............................................................................ 134
Keyboard........................................................................................................ 135
Changing the keyboard language........................................................... 135
Keyboard shortcuts..................................................................................135
Touch pad......................................................................................................136
Identifying the touch pad.........................................................................137
Touch pad gestures................................................................................. 137
Power adapter................................................................................................137
Battery............................................................................................................ 138
Chipset........................................................................................................... 138
Downloading the chipset driver..............................................................138
Identifying the chipset............................................................................. 139
Memory..........................................................................................................140
Checking the system memory in Windows............................................140
Checking the system memory in BIOS setup program......................... 140
Testing memory using ePSA................................................................... 140
Processors..................................................................................................... 140
Identifying the processors in Windows................................................... 141
Checking the processor usage in the task manager.............................. 141
Operating System.......................................................................................... 142
Service Tag location...................................................................................... 142
Device drivers.................................................................................................142
Intel Dynamic Platform and Thermal Framework.................................. 142
Intel Chipset Software Installation Utility................................................142
Video drivers.............................................................................................143
Intel Serial IO driver..................................................................................143
11
Intel Trusted Execution Engine Interface................................................145
Intel Virtual Button driver........................................................................ 146
Intel Wireless 3165 Wi-Fi and Bluetooth drivers.....................................147
BIOS overview................................................................................................148
Entering the BIOS setup program...........................................................148
Boot menu............................................................................................... 148
Boot menu enhancements..................................................................... 148
Timing key sequences............................................................................. 148
System diagnostic lights........................................................ 150
Getting help and contacting Dell.........................................152
Self-help resources........................................................................................152
Contacting Dell..............................................................................................153
12
Before working inside your
computer
NOTE: The images in this document may differ from your computer
depending on the configuration you ordered.
Before you begin
1 Save and close all open files and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system
installed on your computer.
– Windows 10: Click or tap Start → Power → Shut down.
– Windows 8.1: On the Start screen, click or tap the power icon →
Shut down.
– Windows 7: Click or tap Start → Shut down.
NOTE: If you are using a different operating system, see the
documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all cables such as telephone cables, network cables, and so
on, from your computer.
5 Disconnect all attached devices and peripherals, such as keyboard,
mouse, monitor, and so on, from your computer.
6 Remove any media card and optical disc from your computer, if
applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
13
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at
www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the
computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to
the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is flat and clean.
CAUTION: To avoid damaging the components and cards, handle
them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage
due to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or
at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at
the back of the computer. While you work, periodically touch an
unpainted metal surface to dissipate static electricity, which could
harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on
its pull tab, not on the cable itself. Some cables have connectors with
locking tabs or thumb-screws that you must disengage before
disconnecting the cable. When disconnecting cables, keep them
evenly aligned to avoid bending any connector pins. When connecting
cables, ensure that the ports and connectors are correctly oriented
and aligned.
CAUTION: Press and eject any installed card from the media-card
reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
14
• Plastic scribe
15
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed
before working on your computer.
4 Connect your computer and all attached devices to their electrical
outlets.
5 Turn on your computer.
16
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Remove the screws that secure the base cover to the palm-rest
assembly.
1 screws (12) 2 base cover
17
3 Using your fingertips, pry the base cover off the palm-rest assembly.
1 palm-rest assembly 2 base cover
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
www.dell.com/regulatory_compliance.
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the screws that secure the base cover to the palm-rest assembly.
19
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your
computer. For more safety best practices, see the Regulatory
Compliance home page at
www.dell.com/regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the screws that secure the battery to the palm-rest assembly.
20
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Dell Inspiron 17 7000 Series User manual

Category
Notebooks
Type
User manual
This manual is also suitable for

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