HP 14q-by000 Laptop PC User guide

Category
Notebooks
Type
User guide

This manual is also suitable for

HP 14 Laptop PC (AMD)
* Model numbers: 14-bw0xx
HP 14g Laptop PC
* Model numbers: 14g-bx0xx
HP 14q Laptop PC
* Model numbers: 14q-by0xx
Maintenance and Service Guide
© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
The following applies to HP systems with Intel
Skylake or next-generation silicon chip-based
system shipping with Windows 7 or Windows
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at
https://support.microsoft.com/lifecycle
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 927215-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button ................................................................................................................................................ 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 21
Mass storage devices ........................................................................................................................................... 23
Cables ................................................................................................................................................................... 24
Miscellaneous parts ............................................................................................................................................. 25
4 Removal and replacement procedures preliminary requirements .................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 27
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 28
Electrostatic discharge damage ........................................................................................................ 28
Packaging and transporting guidelines .......................................................................... 29
Workstation guidelines ................................................................................ 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 31
Component replacement procedures .................................................................................................................. 31
Battery ............................................................................................................................................... 32
v
Optical drive ....................................................................................................................................... 33
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 35
Component replacement procedures .................................................................................................................. 35
Display subcomponents (bezel, panel, camera) ............................................................................... 35
Bottom cover ..................................................................................................................................... 39
WLAN module .................................................................................................................................... 41
Memory module ................................................................................................................................ 43
Hard drive .......................................................................................................................................... 44
M.2 solid-state drive/eMMC adapter bracket .................................................................................... 47
M.2 Solid-state drive (SSD) or eMMC module ................................................................................... 48
Fan ..................................................................................................................................................... 49
TouchPad button board ..................................................................................................................... 51
Heat sink assembly ........................................................................................................................... 52
Speakers ............................................................................................................................................ 56
USB board .......................................................................................................................................... 58
System board .................................................................................................................................... 59
RTC battery ........................................................................................................................................ 61
Display assembly ............................................................................................................................... 62
Power connector cable ...................................................................................................................... 71
Power button board .......................................................................................................................... 72
Top cover/keyboard ........................................................................................................................... 73
7 Using Setup Utility (BIOS) ............................................................................................................................. 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
8 Backing up, restoring, and recovering ........................................................................................................... 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select products only) ......................................................................... 77
Using Windows tools ........................................................................................................................................... 78
Restore and recovery ........................................................................................................................................... 79
Recovering using HP Recovery Manager ........................................................................................... 79
What you need to know before you get started ............................................................. 79
Using the HP Recovery partition (select products only) ................................................. 80
Using HP Recovery media to recover .............................................................................. 80
Changing the computer boot order ................................................................................ 81
Removing the HP Recovery partition (select products only) ......................................... 82
vi
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 83
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 83
10 Specications ............................................................................................................................................ 85
Computer specications ...................................................................................................................................... 85
35.6-cm (14.0-in) display specications ............................................................................................................. 86
Hard drive specications ..................................................................................................................................... 87
M.2 solid-state drive specications .................................................................................................................... 88
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 89
11 Power cord set requirements ...................................................................................................................... 91
Requirements for all countries ............................................................................................................................ 91
Requirements for specic countries and regions ................................................................................................ 92
12 Recycling .................................................................................................................................................. 95
Index ............................................................................................................................................................. 97
vii
viii
1 Product description
Category Description Discrete UMA
Product name HP 14 Laptop PC (Intel)
* Model numbers: 14-bw0xx
HP 14g Laptop PC
* Model numbers: 14g-bx0xx
HP 14q Laptop PC
* Model numbers: 14q-by0xx
Processor AMD Dual-Core processor
A9-9420 (3.0-GHz, turbo up to 3.6 GHz, 1-MB L2 cache)
A6-9220 (2.5-GHz, turbo up to 2.9 GHz, 1-MB L2 cache)
A4-9120 (2.2-GHz, turbo up to 2.5 GHz, 1-MB L2 cache)
E2-9000e (1.5-GHz, turbo up to 2.0 GHz, 1-MB L2 cache)
Graphics Internal graphics
AMD Radeon™ R5 Graphics (A9 processor)
AMD Radeon R4 Graphics (A6 processor)
AMD Radeon R3 Graphics (A4 processor)
AMD Radeon R2 Graphics (E2 processor)
Switchable discrete graphics
AMD Radeon™ M520 R17M-M1-30 with 2048 GB of dedicated video memory
Support HD Decode, DX12, and HDMI
Supports PX7
Panel 35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA,
BrightView (1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), high-denition (HD), white light-emitting diode (WLED), SVA,
anti glare (1366×768) display, slim-at 3.0 mm, eDP; typical brightness: 220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED),
UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness:
220 nits
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode (WLED),
UWVA, anti glare (1920×1080) display, slim-at 3.0 mm, eDP; typical brightness:
220 nits
Memory Two non-customer-accessible/upgradable memory module slots:
DDR4-1866 single channel support (DDR4-2400 downgrade to DDR4-1866)
Supports up to 16 GB of system RAM in the following congurations:
1
Category Description Discrete UMA
8192-MB total system memory (8192×1) or (4096×2)
6144-MB total system memory (4096×1 + 2048 ×1)
4096-MB total system memory (4096×1)
One non-customer-accessible/upgradable memory module slot
DDR4-1866 single channel support (DDR4-2400 downgrade to DDR4-1866)
Supports up to 8 GB of system RAM in the following congurations:
8192-MB total system memory (8192×1)
4096-MB total system memory (4096×1)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-
in) thicknesses
Support for m.2 SATA SSD
Single hard drive congurations:
1-TB, 5400 rpm, 9.5 mm or 7.0 mm
500-GB, 5400 rpm, 7.0-mm
M.2 SATA-3 congurations (value):
256 GB
128 GB
M.2 SATA-3 congurations (TLC):
256 GB
128 GB
eMMC conguration:
128 GB
64 GB
32 GB
Optical drive Fixed, serial ATA, 9.0-mm tray load
DVD+/-RW Double-Layer writer
Supports zero power optical drive
Supports M-disc
Supports conguration without optical drive
Camera/ mic HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30
frames per second
HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per
second
Single digital microphone
Supports HP Noise Cancellation
2 Chapter 1 Product description
Category Description Discrete UMA
Supports WDR (Wide Dynamic Range)(HD camera)
Audio Dual speakers
HP Audio Control
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless Network Integrated wireless options with single antenna (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter
Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Integrated wireless options with dual antennas (M.2/PCIe):
Compatible with Miracast-certied devices
Support for the following WLAN formats:
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter
(non-vPro)
Intel Dual Band Wireless-AC 3168 802.11AC 1x1 WiFi + BT 4.2 Combo Adaptor
(non-vPro)
External media
card
HP Multi-Format Digital Media Reader
Support SD/SDHC/SDXC
Push-pull insertion/removal
Internal Card One M.2 slot for SSD
One M.2 slot for WLAN
Ports VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz
HDMI version 1.4b supporting 1920×1080 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard
aspect video
RJ-45 (Ethernet)
USB 3.0 (2 ports; left side)
USB 2.0 (1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo jack
Keyboard/
pointing devices
Full-size textured, island style keyboard
TouchPad with multi-touch gestures enabled
TouchPad taps enabled by default
TouchPad supports Modern Trackpad Gestures
3
Category Description Discrete UMA
Power AC adapters
65-W EM
65-W
45-W
1 meter power cord
Batteries
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery
Security fTPM 2.0
Kensington Security Lock
Operating system Preinstalled
Windows 10
For Developed Market (ML):
Windows 10 Home ML
Windows 10 Home Plus ML
Windows 10 Home Value NB ML Compact
Windows 10 Home Entry NB ML Compact
Windows 10 Home Entry NB w/OneDrive ML Compact
For Emerging Market (EM/SL):
Windows 10 Home EM/SL
Windows 10 Home Value NB EM/SL
Windows 10 Home Value NB Select Geo EM/SL
For China Market:
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For APJ SEAP Market (EM/SL):
SEAP Windows 10 Home EM/SL
SEAP Windows 10 Home Value Notebook
FreeDOS 2.0
Service End-user replaceable parts
AC adapter
Battery
Optical drive
4 Chapter 1 Product description
2 Getting to know your computer
Right side
Component Description
(1) Power light
On: The computer is on.
Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Drive light
Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
Pull the card out of the memory card reader.
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, type help in the
taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
Right side 5
Component Description
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light
White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) External monitor port (select products only) Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(6) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
6 Chapter 2 Getting to know your computer
Component Description
(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(8) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer
Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9
Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light
Amber: Computer sound is o.
O: Computer sound is on.
10 Chapter 2 Getting to know your computer
Button
Component Description
Power button
When the computer is o, press the button to turn on the
computer.
When the computer is on, press the button briey to initiate
Sleep.
When the computer is in the Sleep state, press the button briey
to exit Sleep.
When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
Type power in the taskbar search box, and then select Power &
sleep settings.
or –
Right-click the Start button, and then select Power Options.
Keyboard area 11
Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
12 Chapter 2 Getting to know your computer
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HP 14q-by000 Laptop PC User guide

Category
Notebooks
Type
User guide
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