7. FAQ-Frequently Asked Questions
What is VSV?
VSV, standing for Versatile Storage & Views, is a handheld device that plays recorded TV, movies, home
videos, music and photos transferred from a PC.
With VSV, you can take all of your entertainment with you on a journey; music from your computer plus
media information such as album art, content ratings and playlist as well as digital video and pictures.
What types of files will VSV play?
VSV can play the following types of files:
•Windows Media Video and Photo Story files (.wmv, .asf)
•Windows Media Audio files (.wma)
•MP3 audio files (.mp3)
•JPEG image files (.jpg)
•Microsoft Recorded TV Show file (.dvr-ms)
•MPEG movie file (.mpeg, .mpg, .mpe, .mp1v, .mp2v, .mpeg2)
•Windows Video files (.avi)
•Windows Audio files (.wav)
•.MOV
Why can't VSV identify files with extension “.jpeg”?
VSV uses a file extension to identify file type. JPEG file extension must be in “.JPG”. To solve the problem,
please modify the file extension to “.jpg” in USB mode connected to Computer.
Why does it show “Unsupported Format!” while decoding some JEPG files?
VSV only supports “Baseline JPEG”. Other formats such as “Progressive and Arithmetical” are not
supported.
How long will it take to get music, photo and video onto to my VSV?
The amount of time it takes to transfer your entertainment from your PC to VSV depends on a number of
different factors including the speed of your processor, the type of USB port on your PC, and if the file you
are trying to transfer needs to be converted to a format that VSV will recognize. Generally, you will be able to
transfer:
•A two hour movie recorded in Windows Media Video at 500kbps in two minutes.
•A one hour album recorded in MP3 or Windows Media at 128kbps in under 25 seconds. (assumes one
hour of music, an album of 15 4-minute songs each at 128kbps)
•A 50k JPEG picture in approx. one second.
Why Can I Not get VSV to be recognized by Computer?
Solutions:
•Shut off and reboot the computer and VSV and then try to connect again.
•Install Driver if your operating system is in an old version.
•If Files Allocation Table (FAT) gets corrupted, VSV may not show up in Windows XP
for one minute, and it comes up as local drive. Use DOS Utility: ChkDsk.
Click on MY Computer and select Manage/Storage/Disk Management. In this window you will see the
hard drive and be able to assign drive letters by right-clicking on hard disk, and select the option:
Change drive letter and paths.
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How Do I Reformat VSV Hard Disk via Computer?
You can do this, but it will erase all of data on VSV.
You should run ScanDisk or the DOS chkdsk (Check Disk) program to try to fix the problem. If this doesn't fix
your problem and you are sure you must reformat VSV hard disk, then go to the screen Setup >System and
press and hold the Right function button for 3 seconds. A button “Format HD” will appear.
If you do not format your hard disk properly, VSV will not recognize the hard disk in standalone mode.
Can my VSV be charged by USB?
Yes, but only when it's switched off. The USB port will not charge a VSV that is in an operation. It is always
better to connect the adapter when your VSV is in USB mode.
Can I connect my VSV to a TV?
Yes, content stored on VSV can be played back to a TV and home stereo using the composite video cable
that is supplied with your player.
How much entertainment can I put onto my VSV?
If VSV is equipped with a 20GB internal hard disk, it will hold up to 85 hours of video, more than 9,000 songs
or tens of thousands of pictures.
(Video files encoded at 500 kbps, songs encoded in WMA format at 64 kbps.)
Why should I lock my VSV?
You may want to lock your player when it is not being used, especially if it is being carried in luggage during
travel, to minimize the potential of having the device powered on and draining the battery inadvertently. You
may also want to lock your play during playback if you have a need to minimize the possibility of buttons, like
the Pause or Power buttons, from being pressed accidentally.
Why does VSV turn off immediately after it is turned on?
Most likely, this is an indicator that the battery is low and should be charged at your earliest convenience.
Normally you may use your VSV while it is charging the battery, though the time needed to charge the
battery may increase a little.
What should I do if I need a Technical Support?
•Please see your sales contact for a technical support.
•For warranty and service purposes, keep your sales receipt for proof of purchase. The serial number
can be found in the back of VSV.
•When new firmware is available for VSV, you may find the sales contact for updated firmware.
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