Planar URX100 Owner's manual

Brand: Planar

Model: URX100

Category: Touch screen monitors

Type: Owner's manual

This manual is also suitable for

URX100-ERO

Page | 1

Planar UltraRes X Series User Manual

020-1396-00B

User Manual

Planar® UltraResTM X Series

URX75

URX75-ERO

URX75-ERO-T

URX85

URX85-ERO

URX85-ERO-T

URX100

URX100-ERO

URX100-ERO-T

Planar UltraRes X Series User Manual

020-1396-00B

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This document may not be copied in any form without permission from Planar. Information in

this document is subject to change without notice.

Trademark Credits

Windows™ is a trademark of Microsoft Corp.

All other companies are trademarks or registered trademarks of their respective companies.

Disclaimer

The information contained in this document is subject to change without notice. Planar Systems,

Inc. makes no warranty of any kind with regard to this material. While every precaution has

been taken in the preparation of this manual, the Company shall not be liable for errors or

omissions contained herein or for incidental or consequential damages in connection with the

furnishing, performance, or use of this material.

Warranty and Service Plans

Planar warranty and service plans will help you maximize your investment by providing great

support, display uptime, and performance optimization. From post-sale technical support, to a

full suite of depot services, our services are performed by trained employees. When you

purchase a Planar product, you get more than a display; you get the service and support you

need to maximize your investment. To find the latest warranty and service information regarding

your Planar product, please visit http://www.planar.com/support

RoHS Compliance Statement

The Planar UltraRes X Series is fully RoHS compliant.

Part Number: 020-1396-00B

Planar UltraRes X Series User Manual

020-1396-00B

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Table of Contents

Introduction ................................................................................................................... 5

1. Safety Information ................................................................................................................ 6

2. Safety Precautions ............................................................................................................... 6

2.1 Important Safety Instructions ............................................................................... 7

3. Recommended Usage ......................................................................................................... 8

3.1 Burn-In Versus Temporary Image Retention ....................................................... 8

3.2 Warranty Coverage ............................................................................................. 8

3.3 Important Waste Disposal Information ................................................................ 9

3.4

Normal Usage Guidelines

.................................................................................... 9

4. Cleaning the Display .......................................................................................................... 10

Unpacking and Checking Accessories ...................................................................... 11

5. Package Contents ............................................................................................................. 11

6. Accessory Kit ..................................................................................................................... 12

7. Planar UltraRes X Series – Standard Inputs ..................................................................... 13

Installing the Display .................................................................................................. 15

8. Mounting with a VESA Mount ............................................................................................ 16

9. Installing the Optional Planar Profile Mounting System ..................................................... 17

9.1 Using the Lifting Eyes ........................................................................................ 25

9.2 Cable Length Recommendations ...................................................................... 26

10. Installing OPS Expansion (Optional) ................................................................................. 27

Operating the Display ................................................................................................. 28

11. OSD Keypad ...................................................................................................................... 28

12. Remote Control Receiver .................................................................................................. 29

13. LED Indicators ................................................................................................................... 30

14. Using the Display in Portrait Mode .................................................................................... 30

15. Using the Display in Flat or Tilted Orientation .................................................................... 30

16. Using the Remote Control ................................................................................................. 31

17.

IR Command Protocol

........................................................................................................ 32

17.1 Locking the Keypad and IR Remote .................................................................. 35

17.2 Unlocking the Keypad and IR Remote .............................................................. 35

17.3 Changing the IR Remote Code Set ................................................................... 35

17.4 Turning the Display On ...................................................................................... 35

17.5 Turning the Display Off ...................................................................................... 36

17.6 Adjusting the Volume ......................................................................................... 36

17.7 Selecting Layouts and Input Sources ................................................................ 36

17.8 Navigating Through the Menus ......................................................................... 37

18. Inputs and Views Menu ..................................................................................................... 38

18.1 Image Adjust Menu ............................................................................................ 40

18.2 Audio Menu ....................................................................................................... 43

18.3 Presets Menu .................................................................................................... 44

18.4 Advanced Settings Menu................................................................................... 45

18.5 Information Menu............................................................................................... 67

19. Using the Touch Screen ..................................................................................................... 70

19.1 Touchscreen MultiTouch Driver Installation ....................................................... 70

19.2 Touchscreen (PQLabs) MultiTouch Platform Content ........................................ 70

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19.3 Uninstalling the MultiTouch Driver ..................................................................... 71

Planar UltraRes X Series Remote Monitoring Software ........................................... 72

20. Remote Monitoring Home .................................................................................................. 72

21. Remote Monitoring System Information ............................................................................ 72

22. Remote Monitoring Inputs and Views ................................................................................ 73

23. Remote Monitoring Audio .................................................................................................. 74

24. Remote Monitoring Presets ............................................................................................... 75

25. Remote Monitoring Panel Brightness and Power .............................................................. 76

26. Remote Monitoring Notifications ........................................................................................ 77

27. Remote Monitoring System Settings ................................................................................. 79

28. Remote Monitoring Access Control ................................................................................... 80

External Control .......................................................................................................... 81

HDR .............................................................................................................................. 82

Signal Compatibility .................................................................................................... 83

Color Subsampling Report ......................................................................................... 87

Power Consumption ................................................................................................... 88

Specifications .............................................................................................................. 89

Dimensions .................................................................................................................. 92

29. URX75 ............................................................................................................................... 92

29.1 URX75 Standard ............................................................................................... 92

29.2 URX75-ERO ...................................................................................................... 93

29.3 URX75-ERO-T................................................................................................... 94

30. URX85 ............................................................................................................................... 95

30.1 URX85 Standard ............................................................................................... 95

30.2 URX85-ERO ...................................................................................................... 96

30.3 URX85-ERO-T................................................................................................... 97

31. URX100 ............................................................................................................................. 98

31.1 URX100 Standard ............................................................................................. 98

31.2 URX100-ERO .................................................................................................... 99

31.3 URX100-ERO-T............................................................................................... 100

Troubleshooting During Installation ........................................................................ 101

32. Error Codes ..................................................................................................................... 101

33. Symptoms, Possible Causes and Solutions .................................................................... 102

33.1 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz .................................... 102

33.2 Symptom: Can’t Get PC to Output 4K @ 24/30/60 Hz .................................... 103

33.3 Symptom: Can’t Select OPS or HDMI 1 .......................................................... 103

33.4 Symptom: IR Isn’t Working Properly ................................................................ 104

33.5 Symptom: Touch Has Broken Response Near Middle/Bottom of Display ....... 104

Accessing Planar’s Technical Support Website ..................................................... 105

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Planar UltraRes X Series User Manual

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Introduction

The Planar® UltraRes X™ Series is a line of 75", 85" and 100" 4K resolution (3840 x 2160)

professional LCD displays with 700-nit brightness and wide color gamut perfect for High

Dynamic Range (HDR) content.

The displays offer superior visual performance with multi-source viewing and advanced

processing ideal for applications ranging from collaborative meeting spaces to high-impact

digital signage and media rooms. Models ruggedized with Planar® ERO-LCD™ (Extended

Ruggedness and Optics™) are available, as well as extremely responsive interactive models

with up to 32-point touch.

The Planar UltraRes X Series supports native 4K resolution at up to 60Hz via HDMI 2.0 and

DisplayPort 1.2, enabling smooth motion video and mouse tracking. The displays' HDMI 2.0

inputs are also HDCP 2.2 compliant. It features redundant power and Crestron drivers for

versatility.

Features of the Planar UltraRes X Series displays include:

• 75", 85" and 100" 4K LCD displays

• Bright 700 nits

• Wide color gamut

• HDR compatible

• Optional thin-profile mounting system

• Optional responsive touch screen

• Optional Planar ERO-LCD protective glass

• Multi-source viewing with Planar MediaPlex Plus processing

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1. Safety Information

Before using the Planar UltraRes X Series, please read this manual thoroughly to help protect

against damage to property, and to ensure personnel safety.

• Be sure to observe the following instructions.

• For your safety, be sure to observe ALL the warnings detailed in this manual.

• For installation or adjustment, please follow this manual’s instructions, and refer all

servicing to qualified service personnel.

2. Safety Precautions

• If water is spilled or objects are dropped inside the display, remove the power plug

from the outlet immediately. Failure to do so may result in fire or electrical shock.

Contact your dealer for inspection.

• If the display is dropped or the chassis is damaged, remove the power plug from the

outlet immediately. Failure to do so may result in fire or electrical shock. Contact your

dealer for inspection.

WARNING! Wall mounts must be secure.

• If the display is hung on a wall, the wall must be strong enough to hold it. Simply

mounting it to wallboard or wall paneling won’t be adequate or safe.

Caution: For Non-ERO Models:

• The front polarizer of non-ERO URX models is soft and subject to scratches from sharp

objects.

• Slight pressure on the LCD of non-ERO URX models will cause distortion of the image.

Heavier pressure will cause permanent damage.

Caution: For All URX Models:

• Displays should be mounted where viewers cannot insert small objects in the openings

that will create hazards by contacting bare conductive parts.

• If the power cord or plug is damaged or becomes hot, turn off the main power switch of the

display. Make sure the power plug has cooled down and remove the power plug from the

outlet. If the display is still used in this condition, it may cause a fire or an electrical shock.

Contact your dealer for a replacement.

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2.1 Important Safety Instructions

1. Read these instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. Do not use the display near water.

6. Clean the LCD screens with an LCD screen cleaner or LCD wipes.

7. Do not install near any heat sources such as radiators, heat registers, stoves or other

apparatus (including amplifiers) that produce heat.

8. Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug

has two blades with one wider than the other. A grounding type plug has two blades and a

third grounding prong. The wide blade or the third prong is provided for your safety. When

the provided plug does not fit into your outlet, consult an electrician for the replacement of

the obsolete outlet.

9. Protect the power cord from being walked on or pinched, particularly at plugs,

convenience receptacles and the point where they exit from any Planar large format LCD

display.

10. Only use the attachments/accessories specified by the manufacturer.

11. Unplug all displays during lightning storms or when unused for long periods of time.

12. In instances where a power surge has occurred and a display no longer has an image, the

display power will need to be reset.

13. You must follow all National Electrical Code regulations. In addition, be aware of local

codes and ordinances when installing your system.

14. Refer all servicing to qualified service personnel. Servicing is required when any of the

displays have been damaged in any way. For example, if the AC power cord or plug is

damaged, liquid has been spilled or objects have fallen into a display, the displays have

been exposed to rain or moisture, do not operate normally or have been dropped.

15. Keep the packing material in case the equipment should ever need to be shipped.

16. Wall mounts must be secure. The wall must be strong enough to hold displays brackets,

cables and accessories. Seismic engineers should be consulted in areas prone to

earthquakes.

17. Caution: There is a risk of explosion if the battery is replaced with incorrect type.

Dispose of used batteries according to local regulations.

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3. Recommended Usage

In order to get the most out of your LCD, use the following recommended guidelines to optimize

the display.

3.1 Burn-In Versus Temporary Image Retention

Burn-in causes the screen to retain an image essentially forever, with little or no way to correct

the problem. Under normal use, an LCD will not experience burn-in, as plasma displays do, nor

will it retain images in any way.

Normal use of an LCD is defined as displaying continuously changing video patterns or images.

However, LCDs can experience temporary image retention when recommended usage

guidelines are not followed.

What is Temporary Image Retention?

Temporary image retention (TIR) can occur when a static image is displayed continuously for

extended periods of time (12 hours or longer). An electrical charge differential may build up

between the electrodes of the liquid crystal, which causes a negative-color video image (color-

inverted and brightness-inverted version of the previous image) to be retained when a new

image is displayed. This behavior is true for any LCD device from any LCD manufacturer.

TIR is not covered under warranty. See standard warranty terms and conditions for details. Here

are some guidelines to help you avoid TIR:

• Use the LCD to show a screen saver, moving images or still pictures that change

regularly. When using high-contrast images, reposition the images frequently.

• Turn off the LCD when it is not in use. To use your source computer’s Power Options

Properties, set up your computer to turn off the display when not in use.

3.2 Warranty Coverage

The following models are warranted for 24 x 7 usage:

• 75": URX75, URX75-ERO, URX75-ERO-T

• 85": URX85, URX85-ERO, URX85-ERO-T

• 100": URX100, URX100-ERO, URX100-ERO-T

Planar recommends turning off the power for 4 hours per day for optimal performance.

For complete warranty details, please visit http://www.planar.com/warranty.

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3.3 Important Waste Disposal Information

Please recycle or dispose of all electronic waste in accordance with local, state, and federal

laws. Additional resources can be found online at http://www.planar.com/about/green/.

The crossed-out wheelie bin symbol is to notify consumers in areas subject to Waste Electrical

and Electronic Equipment (WEEE) Directive 2012/19/EU that the product was placed on the

market after August 13, 2005 and must not be disposed of with other waste. Separate collection

and recycling of electronic waste at the time of disposal ensures that it is recycled in a manner

that minimizes impacts to human health and the environment. For more information about the

proper disposal of electronic waste, please contact your local authority, your household waste

disposal service, or the seller from whom you purchased the product.

3.4 Normal Usage Guidelines

Normal use of the LCD is defined as operating in the open air to prevent heat buildup, and

without direct or indirect heat sources such as lighting fixtures, heating ducts, or direct sunlight

that can cause the displays to experience high operating temperatures. For all displays, do not

block fans or ventilation openings. If the LCD display will be installed in a recessed area with an

LCD surround or enclosure, ensure adequate openings are applied for proper air flow and

ventilation.

It is up to the installer to ensure that display placement is changed, thermal shielding is provided

and/or additional ventilation is provided to keep the display within its nominal operating

parameters. Maximum ambient operating temperatures for the Planar UltraRes X Series are:

• 75" and 100" Planar UltraRes X Series models: 0-40°C at up to 3000 meters

• 85" Planar UltraRes X Series models: 0-40°C at up to 1500 meters and 0-35°C at up to

3000 meters

Cooling Requirements

For optimal performance, active cooling by the installer should be planned for when the ambient

temperature anywhere in the wall is predicted to be above the specified ambient temperature for

the display.

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4. Cleaning the Display

If dust has collected on the power plug, remove the plug from the outlet and clean off the dust.

Dust build-up may cause a fire.

Remove the power plug before cleaning. Failure to do so may result in electrical shock or

damage.

Keep the following points in mind when cleaning the surface of the display:

• When the surface of the display becomes dirty, wipe the surface lightly with a soft clean

cloth.

• If the surface requires additional cleaning, use LCD screen cleaner or LCD wipes, which

are available at most electronics stores.

• Do not let cleaner seep into the display, as it may cause electrical shock or damage.

• Refer to the Planar Display Cleaning Guidelines for more information.

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Unpacking and Checking

Accessories

5. Package Contents

Part

Description

Number

Picture

LCD Display

One per box.

Planar

UltraRes X

Profile

Mount

Brackets

(optional)

For hanging of Planar

UltraRes X products.

Note:

75” portrait

products

come with

only a single

mount

bracket.

Planar

UltraRes X

Service

Brackets

(optional)

For placing a Planar

UltraRes X product in

service mode and locking

the panel in place when

installed.

Planar

UltraRes X

Profile

Mount Install

Template

(optional)

For use when installing

Planar UltraRes X Profile

Mounts.

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6. Accessory Kit

Part

Description

Number

Picture

AC power

cord

Power cord

IR sensor

Used to receive signals

from the remote control.

HDMI cable

HDMI cable.

USB cable

Connects to a PC for

touch functionality (touch

models only) and serial

commands (all models).

Remote

control

Used to control the

display. Two AAA

batteries are included but

not installed.

Carrying

Strap

For lifting and carrying

the display using three

people.

Planar®

TouchMark™

Single

License Key

Card

Annotation and

whiteboarding software

(touch models only)

Quick Start

Guide: Planar

UltraRes X

Series and

Planar QE

Series

Displays

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7. Planar UltraRes X Series – Standard Inputs

Note: Only one HDCP 2.2 source

can be displayed at a time. If HDMI

1 and HDMI 2 are both being

shown on the display at the same

time, only HDMI 1 will support

HDCP 2.2 content.

Note: DP OUT can only transmit

the content from DP IN. It cannot

transmit the content from OPS or

any HDMI input.

HDMI 1: HDMI, 4K/60Hz, HDCP 2.2

HDMI 2: HDMI, 4K/60Hz, HDCP 2.2

HDMI 3: HDMI, 4K/30Hz

HDMI 4: HDMI, 4K/30Hz

DP 1: DisplayPort In, 4K/60Hz

DP OUT: DisplayPort Out

OPS: 4K/60Hz

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LINE AUDIO OUT

2.5mm TRS (Female)

SPDIF AUDIO

OUT

RS232

DB9 (Female)

USB-A

LAN

USB-B

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Installing the Display

Before installation, keep the following points in mind:

• The Planar UltraRes X Series displays are heavy. Be sure that the structure has adequate

design to support the weight of each display to be mounted.

• Be sure the structure the unit will be mounted to is sufficiently engineered to support the

total weight of the display and any peripheral equipment that may be attached to the

display. Use properly sized hardware for the weight to be supported as well as suited to

the type of structure to which the mounts will be attached.

• If the display is a touch model, it is important the touch frame is not used to lift or support

the display or touch performance may be compromised.

• Any mount must be secured per the manufacturer’s recommendations to a structure that

has been properly designed to hold the weight of all components that will be attached.

Additionally, proper hardware engineered to be used in conjunction with the structure

material and able to support the weight of all components must be used.

• If the Planar® Profile Mounting System was ordered, a template will be part of the kit to

assist in proper location of all mount components referencing the center point of the

display.

• The Planar Profile Mounting System must be mounted to a solid flat surface.

• The Planar Profile Mounting System have common components among all models except

for when mounting any URX75 in portrait orientation. The main hanging support bar will be

different; however, the process for installing is the same.

• For touch model best performance, the display must be mounted in a vertical to slightly

tilted back orientation. Displays tilted forward can cause touch beam interference from the

glass bowing slightly away from the display and into the IR path.

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8. Mounting with a VESA Mount

The Planar UltraRes X Series can be mounted with the Planar Profile Mounting System (see

page 13) or with a VESA mount, available from Planar or other manufacturers.

If you purchased a VESA mount, you should have a received a separate box with mounting

supplies and an Installation manual. Follow these instructions carefully.

Keep in mind the following general installation guidelines:

• Screw length is crucial and will vary depending on the type of mount you use. Total screw

length will include the penetration length plus the length required by the type of VESA

mount in use.

• Mount spacers may be required to accommodate the protruding back panel of the OPS

slot.

Caution: Screws not sized to the depth specified can result in inadequate mounting strength or

damage to the internal components in the display. To prevent injury, this device must be

securely attached to the wall in accordance with the installation instructions supplied with the

mount. The mount must be secured to the Planar UltraRes X Series display using the four M8-

1.25 VESA mounting locations, and 10mm -15mm thread engagement is required for secure

mounting. Select the correct screw/spacer combination for the mount.

• Prior to installation, make sure you know where all of the mounting points are located.

• Follow all safety precautions outlined in the VESA Installation manual.

• Verify the parts received with the list shown in the VESA Installation manual.

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9. Installing the Optional Planar Profile Mounting

System

For Planar Profile kits, a template has been supplied in the kit to simplify installation of the

Planar Profile components. If the template has been misplaced or lost, refer to the product

outline drawing for pertinent dimensions on the location of the Planar Profile mount component

locations. The following steps describe the use of the template to locate components.

Note: The mounting instructions below show a 75” landscape display; however, any size is

similar in procedure.

1. Determine and mark a vertical and horizontal line of the center display of the unit. For

mount location verification, it is optional to continue the line or mark the left and right most

edge of the display as well as the top.

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2. Using the dimensions on the template for the model being installed, mark the location of

the upper-left mount position.

3. Install the left mount as indicated. The marked position is the location of the center hole on

the mount.

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4. Level and install the main support screws. At minimum, two pieces of mounting hardware

must be used on a single hanging mount component.

Note: When mounting, it is best practice to install hardware on either side of the hook to

distribute the load both vertically and horizontally. Failure to do this may result in the panel

flexing outward from the wall.

5. Place the opening in the template over the hook of the installed mount so it is resting

against the back of the mount, level, and slightly pull to the right to find the labeled hole

position for the model and orientation of the display being mounted. Mark this location on

the structure.

Note: The “V” notch in the template labeled for the model being installed can be used to

verify the center marks made in step 1 are correct. A slight variation in this location is okay

due to being able to slightly move the display horizontally once installed.

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6. Remove the template and install the right mount in the location marked. The marked

position is again the location of the center hole on the mount.

7. Level and install the main support screws. At minimum, two pieces of mounting hardware

must be used on a single hanging mount component.

8. Place template vertically on either hook of the installed hanging mounts.

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Planar URX100 Owner's manual

Brand: Planar

Model: URX100

Category: Touch screen monitors

Type: Owner's manual

This manual is also suitable for

URX100-ERO

Download PDF

report

Planar URX100 Owner's manual

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Planar URX100 Owner's manual

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