6
TROUBLESHOOTING
Reset Operation
Ifavoltagespikeorstaticdischargeblanksoutthedisplayor
causeserraticthermostatoperationyoucanresetthethermostat
bypressing
, andmovetheSYSTEMswitchfromOFFto
HEATatthesametime.This also resets the factory defaults
to the configuration menu.Ifthethermostathaspower,has
been reset and still does not function correctly contactyour
heating/coolingservicepersonorplaceofpurchase.
Batteries
Foroptimumperformance,werecommendreplacingbatteries
onceayearwithfresh“AA”Energizer
®
alkalinebatteries.
Symptom Possible Cause Corrective Action
No Heat/No Cool/No Fan
(common problems)
Blownfuseortrippedcircuitbreaker.1.
FurnacepowerswitchtoOFF.2.
Furnaceblowercompartmentdooror3.
panellooseornotproperlyinstalled.
Replacefuseorresetbreaker.
TurnswitchtoON.
Replacedoorpanelinproperpositiontoengagesafety
interlockordoorswitch.
No Heat
Pilotlightnotlit.1.
SystemSwitchnotsettoHeat.2.
Looseconnectiontothermostatorsystem.3.
FurnaceLock-OutCondition.Heatmay4.
alsobeintermittent.
HeatingSystemrequiredserviceor5.
thermostatrequiresreplacement.
Re-lightpilot.
SetSystemSwitchtoHeatandraisesetpointabove
roomtemperature.
Verifythermostatandsystemwiresaresecurelyat-
tached.
Manyfurnaceshavesafetydevicesthatshutthesystem
downwhenalock-outconditionoccurs.Iftheheatworks
intermittentlycontactthefurnacemanufacturerorlocal
servicepersonforassistance.
Diagnostic:SetSystemSwitchtoHeatandraisethe
setpointaboveroomtemperature.Withinafewseconds
thethermostatshouldmakeasoftclicksound.This
soundusuallyindicatesthethermostatisoperating
properly.Ifthethermostatdoesnotclick,trythereset
operationlistedabove.Ifthethermostatdoesnotclick
afterbeingresetcontactyourheatingandcooling
servicepersonorplaceofpurchaseforareplacement.
Ifthethermostatclicks,contactthefurnacemanufac-
tureroraservicepersontoverifytheheatingsystemis
operatingcorrectly.
No Cool
SystemSwitchnotsettoCool.1.
Looseconnectiontothermostatorsystem.2.
CoolingSystemrequiresserviceor3.
thermostatrequiresreplacement.
SetSystemSwitchtoCoolandlowersetpointbelow
roomtemperature.
Verifythermostatandsystemwiresaresecurely
attached.
SameprocedureasdiagnosticforNoHeatcondition
exceptsetthethermostattoCoolandlowerthesetpoint
belowtheroomtemperature.Theremaybeuptoave
minutedelaybeforethethermostatclicksinCooling
ifthecompressorlock-outoptionisselectedinthe
congurationmenu(Item6).
Heat, Cool or Fan Runs Constantly
FanSwitchsettoFanOn.1.
Possibleshortinwiring.2.
Possibleshortinthermostat.3.
PossibleshortinHeat/Cool/Fansystem.4.
Checkeachwireconnectiontoverifytheyarenot
shortedortouchingtogether.Nobarewireshould
stickoutfromunderterminalscrews.Tryresettingthe
thermostat.Iftheconditionpersists,themanufacturerof
yoursystemorservicepersoncaninstructyouonhow
totesttheHeat/Coolsystemforcorrectoperation.Ifthe
systemoperatescorrectly,replacethethermostat.
Furnace Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
Thelocationofthethermostatand/or1.
thesizeoftheHeatingSystemmaybe
inuencingthecyclerate.
Item2intheCongurationMenuistheadjustment
thatcontrolsthecyclerate.Ifanacceptablecycle
rateisnotachievedusingtheFA(Fast)orSL(Slow)
adjustmentcontactalocalservicepersonforadditional
suggestions.
Cooling Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
Thelocationofthethermostatand/or1.
thesizeoftheCoolingSystemmaybe
inuencingthecyclerate.
Thecyclerateforcoolingisxedandcannotbe
adjusted.Contactalocalservicepersonforsuggestions.
Thermostat Setting and Thermometer
Disagree
Thermostatthermometersettingrequires1.
adjustment.
Thethermometercanbeadjusted+/-4degreesas
listedinitem7oftheCongurationMenu.Noother
adjustmentispossible.
Blank Display and/or Keypad Not
Responding
Lossofpoweranddeadbatteries.1.
VoltageSpikeorStaticDischarge.2.
Replacebatteriesandcheckheat/coolsystemfor
properoperation.Ifavoltagespikeorstaticoccursuse
theResetOperationlistedabove.