Avanti 3025 User manual

Integrated Multi-Application Generator

Avanti 3025 telephone set

User

g

uide

76-110-0500/0 Issue 1

UserGuide.book Page 1 Thursday, August 5, 1999 3:40 PM

76-110-0500/0, Issue 1

Avanti 3025 telephone set

User guide

Telrad Telecommunications Inc.,

Woodbury, New York

UserGuide.book Page 3 Thursday, August 5, 1999 3:40 PM

76-110-0500/0, Issue 1

Telrad Telecommunications Inc.,

Woodbury, New York

Printed in Israel

UserGuide.book Page 4 Thursday, August 5, 1999 3:40 PM

NOTICE

This publication refers to Telrad Inte

g

rated Multi Appli-

cation Generator (ImaGEN), Release 7.0, connected

to Telrad DIGITAL KEY BX, DIGITAL 400, and DIGI-

TAL 1000 exchan

g

es, Release SB7/DB7/LB7, as of

Jul

y

1999.

Telrad reserves the ri

g

ht to modif

y

the equipment and

software described herein without prior notice. How-

ever, chan

g

es made to the equipment or software

described herein do not necessaril

y

render this publi-

cation invalid.

Woodbury, New York

UserGuide.book Page iii Thursday, August 5, 1999 3:40 PM

iii

CONTENTS

WHAT IS IMAGEN? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

BASIC CONCEPTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

WHAT IS A MAILBOX? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

SOFTKEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

MENUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

YOUR PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

TYPOGRAPHIC CONVENTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

GENERAL FUNCTION KEYS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

WHAT CAN YOU DO WITH IMAGEN . . . . . . . . . . . . . . . . . . . . . . . .6

ACCESSING IMAGEN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

GETTING STARTED WITH YOUR MAILBOX . . . . . . . . . . . . . . . . . .9

ENTERING YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

RECORDING YOUR NAME AND PERSONAL GREETINGS . . . . .11

CHANGING YOUR PASSWORD . . . . . . . . . . . . . . . . . . . . . . . . . . .14

LEAVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

LEAVING ORDINARY MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . .16

LEAVING SPECIAL TYPES OF MESSAGES . . . . . . . . . . . . . . . . .19

To ta

g

a messa

g

e with a special attribute . . . . . . . . . . . . . . . . . . . . .20

MODIFYING THE DATE AND TIME

OF A FUTURE DELIVERY MESSAGE . . . . . . . . . . . . . . . . . . . . . . .21

LEAVING A MESSAGE FOR A MAILBOX GROUP . . . . . . . . . . . . .22

RECEIVING MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

LISTENING TO YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . .25

CHANGING AN OLD MESSAGE TO A NEW MESSAGE . . . . . . . .28

PROGRAMMING CONTINUOUS LISTENING . . . . . . . . . . . . . . . . .28

DETERMINING WHO A MESSAGE IS FROM AND

WHEN YOU RECEIVED IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

VIEWING THE CONTENTS OF YOUR MAILBOX . . . . . . . . . . . . . .30

REVIEWING CONFIRMATION MESSAGES . . . . . . . . . . . . . . . . . .34

RECOVERING A MESSAGE THAT YOU HAVE DELETED . . . . . .34

REPLYING TO A MESSAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

COPYING OR TRANSFERRING A MESSAGE

TO ANOTHER MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

CARBON COPYING OR CARBON SENDING A MESSAGE

TO ANOTHER MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

MESSAGE ANNOTATION --

ADDING YOUR OWN COMMENTS . . . . . . . . . . . . . . . . . . . . . . . . .40

CALLER IDENTIFICATION (CID) LIST, DISPLAY AND DIAL . . . . .43

REVIEWING CID CALLS LISTED ON YOUR DISPLAY . . . . . . . . .43

UserGuide.book Page iii Thursday, August 5, 1999 3:40 PM

iv

REVIEWING CID CALLS FOR ANOTHER EXTENSION . . . . . . . . .48

INDEXING YOUR MESSAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

FORWARDING YOUR MESSAGES TO ANOTHER LOCATION . . .52

PROGRAMMING FOLLOW-ME NUMBERS . . . . . . . . . . . . . . . . . .53

ANSWERING A FOLLOW-ME CALL . . . . . . . . . . . . . . . . . . . . . . . .55

RECORDING CONVERSATIONS . . . . . . . . . . . . . . . . . . . . . . . . . .57

SCREENING INCOMING CALLS . . . . . . . . . . . . . . . . . . . . . . . . . . .58

MESSAGE MONITORING AND CALL INTERCEPTION . . . . . . . . .60

DIALING ASSISTANCE FOR OUTSIDE CALLERS . . . . . . . . . . . . .63

DIAL BY NAME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

EXTENSION ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

SINGLE DIGIT DIALING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

OPERATOR ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

PROGRAMMED INTERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

FOREIGN LANGUAGE ANNOUNCEMENTS . . . . . . . . . . . . . . . . . .69

DIALING OUT WITH CUSTOMIZED DIRECTORIES . . . . . . . . . . . .70

CUSTOMIZED DIAL BY NAME DIRECTORIES . . . . . . . . . . . . . . . .70

ADVANCED IMAGEN SUBSCRIBER FEATURES . . . . . . . . . . . . .73

AUTOMATIC COPYING OF UNHEARD MESSAGES . . . . . . . . . . .73

DEFINING A PERSONAL DISTRIBUTION GROUP . . . . . . . . . . . .75

PROGRAMMING AUTOMATED ATTENDANT SERVICE

FOR YOUR MAILBOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

IMAGEN AT A GLANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

UserGuide.book Page iv Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 1

WHAT IS IMAGEN?

IMAGEN

is a multiple application

g

enerator that incorpo-

rates an electronic voice mail system, providin

g

you with

an easy, fast and dependable way to communicate with

people inside and outside your or

g

anization.

• For outside callers dialin

g

in to your or

g

anization,

IMAGEN

plays a recorded announcement that offers

assistance in reachin

g

the person with whom they want

to speak, and provides options for proceedin

g

if that

person is subsequently unavailable.

• For you, as an

IMAGEN

subscriber, the wide variety of

IMAGEN

features provides you with the flexibility you

need in mana

g

in

g

your communications requirements,

such as handlin

g

incomin

g

calls, and leavin

g

and

receivin

g

messa

g

es. This manual provides you with an

explanation of these features, to

g

ether with step-by-

step instructions for operatin

g

the

IMAGEN

functions.

UserGuide.book Page 1 Thursday, August 5, 1999 3:40 PM

2 Avanti 3025 telephone set

BASIC CONCEPTS

WHAT IS A MAILBOX?

Every internal

IMAGEN

user is assi

g

ned a mailbox for their

own personal use. This is where the recorded messa

g

es

you receive are stored.

Each mailbox has a unique number (up to six di

g

its). Your

mailbox number is usually the same as your extension

number.

Once the system administrator has assi

g

ned a mailbox to

you, you personalize it by:

• obtainin

g

a unique password from the system adminis-

trator (which you can chan

g

e or cancel);

• recordin

g

your name in your mailbox;

• recordin

g

the personal

g

reetin

g

s that you want your

callers to hear when you are unavailable.

SOFTKEYS

The sixteen keys located on the left, ri

g

ht and beneath your

display screen are called softkeys. The name of each soft-

key appears on the display screen next to it. This name

chan

g

es, dependin

g

on the particular function you are per-

formin

g

.

When performin

g

most functions you have two choices.

You can either press a softkey, or dial the correspondin

g

number on the dialpad, in order to perform the same func-

tion. In many cases you also have a third choice - to press

the correspondin

g

icon, which appears on the bottom row

of the display.

UserGuide.book Page 2 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 3

For example, when recordin

g

a messa

g

e you can add

additional recordin

g

time by:

•pressin

g

the

{ADD TIME}

softkey, or

•dialin

g

[4]

on the dialpad, or

•pressin

g

the add time icon



.

For some functions there is no softkey or icon, but only a

number on the dialpad.

For your convenience both the softkey (if available) and the

di

g

it for performin

g

a certain function appear in the menus

in this manual.

ICONS

Icons for activatin

g

IMAGEN features appear on the bot-

tom line of the display. In most cases a re

g

ular text softkey

also appears for activatin

g

the same function.

The followin

g

table explains the meanin

g

of each icon. See

your telephone set User

g

uide for an explanation of other

icons not specific to IMAGEN.

Icon Meaning



or



Return to the previous menu.



Repeat this menu/Help.



Delete the messa

g

e.



Rewind the messa

g

e.



Pause.



Fast forward the messa

g

e.



Add time. Used to:

Add time to a messa

g

e you are recordin

g

,

Add recordin

g

time for a conversation you are

recordin

g

, or

Activate messa

g

e monitorin

g

.

UserGuide.book Page 3 Thursday, August 5, 1999 3:40 PM

4 Avanti 3025 telephone set

MENUS

A menu is a list of options. For example, upon enterin

g

the

system at your extension, you receive the IMAGEN MAIN

Menu:

In some menus you both see and hear the list of options.

You see the softkey names displayed on your screen and

at the same time you hear a recorded announcement,

informin

g

you of the dialpad di

g

its that also perform these

functions. In the above menu, for example, there is no dif-



End of messa

g

e/End of record. Press to indicate

you have finished recordin

g

a messa

g

e or a

conversation.



Playback. Play a messa

g

e.



Save the messa

g

e.



Record. Used to:

Leave a messa

g

e,

Record a

g

reetin

g

or your name,

Modify a previously recorded messa

g

e, or

Record a conversation.



Undelete. Restore a messa

g

e you have deleted.



Visual list/Distribution list. Used to:

Display a list of your messa

g

es, or

Display a list of mailboxes belon

g

in

g

to your

personal distribution list.



Show details of a currently displayed entry.

To leave a message

{LEAVE MSG}

[2]

To enter a mailbox

{ENTER MBOX}

[#]

To enter your mailbox

{YOUR MBOX}

[#][#]

To request extension number assistance

{EXT ASSIST}

[9]

To exit from IMAGEN



[

*

]

Icon Meaning

UserGuide.book Page 4 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 5

ference between pressin

g

the

{LEAVE MSG}

softkey and

dialin

g

[2]

on the dialpad.

There are other menus that you only hear -- they may have

no display, or only a partial display. In still other menus you

see a full display, but hear only some of the options.

You make a selection from a menu by pressin

g

the appro-

priate key. You may then receive another, different list of

options, dependin

g

upon your selection.

You do not have to listen to the entire recorded menu

before makin

g

your selection.

Your system may have been pro

g

rammed with menus that

are sli

g

htly different from the ones in this manual. See your

system administrator for more information.

NOTE

After the menu recordin

g

is finished, you have 5

seconds in which to make a selection from the

menu. If you do not make a selection within 5 sec-

onds, the previous menu appears and/or is played.

If a

g

ain you do not make a choice within 5 sec-

onds, you exit IMAGEN.

YOUR PASSWORD

Your mailbox has a unique password, to make sure that no

one but you has access to the messa

g

es you receive. You

receive your password (of up to 12 di

g

its) from the system

administrator.

TYPOGRAPHIC CONVENTIONS

In this

g

uide the names of softkeys appear in italic bold

type and within braces, as in

{ACTIVATE}

, whereas the

names of fixed buttons and dialpad buttons appear in bold

type and within brackets, as in

[SPKR]

or

[2]

. The names

of menus are in all capital letters, as in MAILBOX Menu.

UserGuide.book Page 5 Thursday, August 5, 1999 3:40 PM

6 Avanti 3025 telephone set

GENERAL FUNCTION KEYS

There are some keys whose functions are fixed:

WHAT CAN YOU DO WITH IMAGEN

IMAGEN

enables you to perform the followin

g

functions:

• receive messa

g

es;

• view your messa

g

e listin

g

on screen

• leave messa

g

es for other subscribers;

• leave messa

g

es for a

g

roup of subscribers;

• record your telephone conversations;

• screen incomin

g

calls;

• store messa

g

es intended for future delivery;

• have a messa

g

e time ta

g

(date and time that a mes-

sa

g

e was sent) attached to incomin

g

messa

g

es;

• attach an annotation to a messa

g

e you are redirectin

g

;

• receive confirmation when a messa

g

e you have sent is

heard by the receivin

g

party;

•ta

g

messa

g

es as ur

g

ent and/or private;

• forward calls and/or messa

g

es to another destination;

• index old messa

g

es for future retrieval;

• copy or transfer messa

g

es you have received to other

mailboxes;

•pro

g

ram Automated attendant service for your mailbox.

Dial

[0]

or Press To repeat the current menu

or

To dial for operator assistance --

only

for outside calls

Press

[

*

]

,



, or



or

Press



To return to the previous menu

or

To exit

IMAGEN

from the MAIN

Menu

UserGuide.book Page 6 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 7

ACCESSING IMAGEN

The

IMAGEN

External Main Menu (below) is played to

external callers dialin

g

in to the

IMAGEN

system. You can

access this menu from outside the system by dialin

g

the

IMAGEN

telephone number,

g

iven to you by the system

administrator.

You hear the followin

g

options:

If you are callin

g

from inside the system, simply dial the

IMAGEN

access code,

g

iven to you by the system admin-

istrator.

NOTE

If you use a non-tone dial telephone to dial in to

IMAGEN

, the call is handled accordin

g

to system

pro

g

rammin

g

. Generally, the call is forwarded

directly to operator assistance. Refer to your sys-

tem administrator for details.

To call an extension

Dial

[1]

and the

extension no.

To leave a message

Dial

[2]

and the

mailbox number

To dial by name

Dial

[3]

To conduct an interview

Dial

[4]

To use single digit dialing

Dial

[5]

,

[6]

,

[7]

or

[8]

To ask for extension assistance

Dial

[9]

To ask for operator assistance

Dial

[0]

To disconnect

Dial [

*

]

UserGuide.book Page 7 Thursday, August 5, 1999 3:40 PM

8 Avanti 3025 telephone set

If a caller from outside the system dials an extension that is

busy or doesn't answer,

IMAGEN

responds with the follow-

in

g

options:

Your system may be pro

g

rammed differently, and you may

not have the option of waitin

g

for the extension, or you may

be prompted to leave a messa

g

e immediately.

You can choose from a variety of alternative pro

g

rammable

Automated Attendant service approaches, as described in

detail in PROGRAMMING AUTOMATED ATTENDANT

SERVICE FOR YOUR MAILBOX, under ADVANCED

IMAGEN SUBSCRIBER FEATURES, below.

To wait for the extension

Dial [1]

To leave a message

Dial [2]

To reach the operator

Dial [0]

To return to the previous menu

Dial [

*

]

UserGuide.book Page 8 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 9

GETTING STARTED

WITH YOUR MAILBOX

ENTERING YOUR MAILBOX

You

g

enerally enter your mailbox from your own extension,

usin

g

the IMAGEN access code that the system adminis-

trator has defined. However, you can also enter your mail-

box from any standard tone dial telephone. For example, if

you are at home and want to listen to the messa

g

es you

received at the office, you can dial the IMAGEN telephone

number and then enter your mailbox.

To enter your mailbox from your own extension

1. Dial the IMAGEN access code; you receive the internal

MAIN Menu:

2. Press

{YOUR MBOX}

or dial

[#][#]

; if you have any

messa

g

es, you hear a recorded announcement:

You have <number> new messages and <number> old

messages,

and are asked to enter your password.

To leave a message

{LEAVE MSG}

[2]

To enter a mailbox

{ENTER MBOX}

[#]

To enter your own mailbox

{YOUR MBOX}

[#][#]

To request extension number as-

sistance

{EXT ASSIST}

[9]

To exit from IMAGEN



[

*

]

UserGuide.book Page 9 Thursday, August 5, 1999 3:40 PM

10 Avanti 3025 telephone set

3. Enter your password;

you receive the MAILBOX Menu.

*

You hear this option onl

y

if there are deleted messa

g

es which ma

y

still

be recovered.

**

You hear this option onl

y

if there are future deliver

y

messa

g

es waitin

g

in

y

our mailbox.

To enter your mailbox from another extension

within the system

1. Dial the

IMAGEN

access code;

you receive the internal Main Menu (see above).

2. Dial

[#]

and your mailbox number;

you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

To view a list of your messages

{VISUAL LST}

[9]

To listen to your new messages

{NEW MSGS}

[1]

To listen to your old messages

[6]

To leave a message for another

mailbox

[2]

To record personal greetings

{GREETING}

[3]

To set

mailbox

options

{SET OPTION}

[4]

To record a group message

{MSG FOR GR}

[5]

To undelete messages

[7]

*

To review your future delivery messages

[8]

**

UserGuide.book Page 10 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 11

To enter your mailbox from a telephone outside

the system

1. Dial the

IMAGEN

telephone number;

you receive the external MAIN Menu.

2. Dial

[#]

and your mailbox number;

you are asked to enter your password.

3. Enter your password;

you receive the MAILBOX Menu.

RECORDING YOUR NAME

AND PERSONAL GREETINGS

You personalize your mailbox by recordin

g

your name and

your own personal

g

reetin

g

s.

To record your name:

1. Press

{GREETING}

from the MAILBOX Menu;

you receive the PERSONAL GREETINGS Menu:

To record your

mailbox

greeting

{MBX GREETG}

[1]

To record your personal

busy

greeting

{BSY GREETG}

[2]

To record your

name

{YOUR NAME}

[3]

To record your

special temporary

greeting

{TMP GREETG}

[4]

To record your

internal

mailbox greeting

{INT GREETG}

[5]

UserGuide.book Page 11 Thursday, August 5, 1999 3:40 PM

12 Avanti 3025 telephone set

2. Press

{YOUR NAME}

or

[3]

;

you receive the PERSONAL GREETINGS RECORD

Menu.

3. Press

{RECORD NEW}

or



, and wait for the tone

before sayin

g

your name.

While you are recordin

g

either your name or personal

g

reetin

g

s, the

{ADD TIME}

and

{END OF MSG}

soft-

keys appear on the screen. Unless your system is pro-

g

rammed differently, you have four minutes to finish

recordin

g

, but can add another minute each time you

press

{ADD TIME}

.

4. When you finish recordin

g

, press

{END OF MSG}

;

you receive the END OF RECORD Menu:

To playback the message

{PLAY OLD}

[1]

To erase the existing message

{ERASE OLD}

[3]

To record a new message

{RECORD NEW}

[5]

To record a new message --

with amplification

{AMPLIFY}

[6]

To review your recorded message

{PLAYBACK}

[1]

To save your message

{SAVE MSG}

[2]

To erase this message



{ERASE MSG}

[3]

To add to this message

{ADD TO MSG}

[4]

To erase this message and

record

a new one

{RERECORD}

[5]

UserGuide.book Page 12 Thursday, August 5, 1999 3:40 PM

Avanti 3025 telephone set 13

5. Press

{SAVE MSG}

or



, to save the recordin

g

of your name;

you return to the PERSONAL GREETINGS

Menu.

NOTE

If you exit the END OF RECORD Menu without

pressin

g

{SAVE MSG},

your recordin

g

will not be

effective.

To record your personal greetings

You record your various personal

g

reetin

g

s in the same

way that you record your name. The only difference is that

you select

[1]

,

[2]

,

[4]

or

[5]

from the PERSONAL GREET-

INGS Menu in step 2 above, dependin

g

upon the type of

g

reetin

g

you want to record. There is no other difference in

the procedure.

• Callers hear your personal

mailbox greeting

when you

don't answer your rin

g

in

g

telephone, when it is in the

Do Not Disturb (DND) mode, or when you have not

recorded a busy

g

reetin

g

;

• Callers hear your

busy greeting

if they call while you

are usin

g

your telephone;

• Callers hear your

special temporary greeting

(for

example, while you are on vacation), until you erase it,

after which your mailbox reverts to your re

g

ular per-

sonal

g

reetin

g

.

• Callers from within the system hear your

internal

greeting

(if pro

g

rammed) as an alternative to your

mailbox

g

reetin

g

.

UserGuide.book Page 13 Thursday, August 5, 1999 3:40 PM

14 Avanti 3025 telephone set

CHANGING YOUR PASSWORD

You receive your initial password from the system adminis-

trator, but can chan

g

e it at any time. You may also cancel

your password. However, if you do so, anyone can enter

your mailbox and listen to your messa

g

es.

To change your password

1. Enter your mailbox (dial the

IMAGEN

access code and

dial

[#][#]

).

2. Enter your current password;

you receive the Mailbox Menu.

3. Press

{SET OPTION}

or

[4]

;

you receive the MAILBOX OPTIONS Menu:

To program the first

follow me

{1ST FOLLOW}

[1]

To program the second

follow me

{2ND FOLLOW}

[2]

To program auto attendant service

{AUTO ATT}

[3]

To hear messages with

time tag

{HEADER}

[4]

To change your

password

{PASSWORD}

[5]

To set up your personal distribution list

[6]

To program auto-copy

[7]

To set the message monitoring time



[8]

To program continuous listening

[9]

UserGuide.book Page 14 Thursday, August 5, 1999 3:40 PM

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Avanti 3025 User manual

Avanti 3025 User manual

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