Dell W-ClearPass Hardware Appliances Owner's manual

Dell Networking W-ClearPass

Guest 6.3

User Guide

2 | Dell Networking W-ClearPass Guest 6.3 | User Guide

Copyright

®

, Aruba

Wireless Networks

®

, the registered Aruba the Mobile Edge Company logo, and Aruba Mobility Management System

®

.

Dell™, the DELL™ logo, and PowerConnect™ are trademarks of Dell Inc.

Originated in the USA. All other trademarks are the property of their respective owners.

Open Source Code

Certain Aruba products include Open Source software code developed by third parties, including software code subject

to the GNU General Public License (GPL), GNU Lesser General Public License (LGPL), or other Open Source

code used can be found at this site:

http://www.arubanetworks.com/open_source

Legal Notice

The use of Aruba Networks, Inc. switching platforms and software, by all individuals or corporations, to terminate

other vendors’ VPN client devices constitutes complete acceptance of liability by that individual or corporation for

this action and indemnifies, in full, Aruba Networks, Inc. from any and all legal actions that might be taken against it

with respect to infringement of copyright on behalf of those vendors.

Dell Networking W-ClearPass Guest 6.3 | User Guide Contents | 3

Contents

About this Guide 19

Audience 19

Conventions 19

Contacting Support 20

W-ClearPass Guest Overview 21

About Dell Networking W-ClearPass Guest 21

Visitor Access Scenarios 21

Reference Network Diagram 22

Key Interactions 23

AAA Framework 23

Key Features 24

Visitor Management Terminology 26

W-ClearPass Guest Deployment Process 27

Operational Concerns 27

Network Provisioning 27

Site Preparation Checklist 27

Security Policy Considerations 28

AirGroup Deployment Process 29

Documentation and User Assistance 29

User Guide and Online Help 29

Context-Sensitive Help 30

Field Help 30

Quick Help 30

If You Need More Assistance 31

Use of Cookies 31

W-ClearPass Guest Manager 33

Accessing Guest Manager 33

About Guest Management Processes 34

Sponsored Guest Access 34

Self Provisioned Guest Access 34

Using Standard Guest Management Features 35

Creating a Guest Account 35

Creating a Guest Account Receipt 36

Creating Multiple Guest Accounts 36

Creating Multiple Guest Account Receipts 37

Creating a Single Password for Multiple Accounts 38

Managing Guest Accounts 40

Managing Multiple Guest Accounts 43

Importing Guest Accounts 45

4 | Contents Dell Networking W-ClearPass Guest 6.3 | User Guide

Exporting Guest Account Information 48

About CSV and TSV Exports 48

About XML Exports 49

MAC Authentication in W-ClearPass Guest 49

MAC Address Formats 49

Managing Devices 50

Changing a Device’s Expiration Date 51

Disabling and Deleting Devices 52

Activating a Device 52

Editing a Device 53

Viewing Current Sessions for a Device 55

Viewing and Printing Device Details 55

Device Creation Methods 55

Creating Devices Manually in W-ClearPass Guest 56

Creating Devices During Self-Registration - MAC Only 57

Creating Devices During Self-Registration - Paired Accounts 58

AirGroup Device Registration 59

Registering Groups of Devices or Services 59

Registering Personal Devices 61

About AirGroup Time-Based Sharing 63

Basics of Time-Based Sharing Setup 63

AirGroup Time-Based Sharing Syntax Examples 64

Time-Based Syntax Reference 66

Automatically Registering MAC Devices in W-ClearPass Policy Manager 68

Importing MAC Devices 69

Advanced MAC Features 69

User Detection on Landing Pages 69

Click-Through Login Pages 69

Active Sessions Management 70

Session States 71

RFC 3576 Dynamic Authorization 72

Filtering the List of Active Sessions 72

Disconnecting Multiple Active Sessions 73

Sending Multiple SMS Alerts 74

About SMS Guest Account Receipts 74

Onboard + WorkSpace 75

Accessing Onboard + WorkSpace 75

About ClearPass Onboard 75

Onboard Deployment Checklist 76

Onboard Feature List 77

Supported Platforms 78

Public Key Infrastructure for Onboard 79

Certificate Hierarchy 79

Certificate Configuration in a Cluster 80

Revoking Unique Device Credentials 80

Revoking Credentials to Prevent Network Access 81

Re-Provisioning a Device 81

Network Requirements for Onboard 81

Using Same SSID for Provisioning and Provisioned Networks 82

Using Different SSID for Provisioning and Provisioned Networks 82

Configuring Online Certificate Status Protocol 82

Configuring Certificate Revocation List (CRL) 82

Network Architecture for Onboard 83

Network Architecture for Onboard when Using ClearPass Guest 84

The ClearPass Onboard Process 85

Devices Supporting Over-the-Air Provisioning 85

Devices Supporting Onboard Provisioning 87

Configuring the User Interface for Device Provisioning 89

Using the {nwa_mdps_config} Template Function 90

Onboard Troubleshooting 90

iOS Device Provisioning Failures 90

Hostname-to-Certificate Match Failures 91

About ClearPass WorkSpace 91

Key Features 91

Device Management and Network Access 91

How WorkSpace Works 92

About the WorkSpace App 92

Supported Platforms 92

Initial Setup 93

Certificate Authorities 93

Creating a New Certificate Authority 94

Editing Certificate Authority Settings 97

Requesting a Certificate for the Certificate Authority 101

Installing a Certificate Authority’s Certificate 101

Using Microsoft Active Directory Certificate Services 103

About Push Certificates 105

Creating a Certificate Signing Request for Device Management 105

Installing a Push Certificate 106

Downloading a Push Certificate 106

Viewing Push Certificate Details 107

About iOS Distribution Certificates 107

Creating a Certificate Signing Request 107

Installing a Distribution Certificate 108

Downloading the Distribution Certificate 109

Viewing the Distribution Certificate 109

About iOS Provisioning Profiles 109

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Uploading an iOS Provisioning Profile 110

Viewing an iOS Provisioning Profile Certificate Details 110

Viewing an iOS Provisioning Profile Details 110

Deleting an iOS Provisioning Profile 111

Apps Management 111

Adding Any App 112

WorkSpace Apps 113

Enterprise Apps 114

Public (App Store) Apps 116

Web Apps 117

Management and Control 118

Device Management (View by Device) 118

Device Management (View by Username) 121

Certificate Management (View by Certificate) 123

Searching for Certificates in the List 125

Working with Certificates in the List 125

Working with Certificate Signing Requests 127

Importing a Code-Signing Certificate 129

Importing a Trusted Certificate 131

Creating a Certificate 132

Requesting a Certificate 135

The Trust Chain and Uploading Certificates for the CA 137

Considerations for iOS Devices 138

Corporate Asset Database 139

Importing an Assets Spreadsheet 139

Adding a New Asset 140

Editing an Asset 140

Deleting an Asset 141

Onboard/MDM Configuration 141

Air Play Settings 142

Creating and Editing AirPlay Settings 143

Air Print Settings 144

Creating and Editing AirPrint Settings 145

APN Settings 145

Creating and Editing APN Settings 146

App Lock Settings 147

Creating and Editing App Lock Settings 148

Global HTTP Proxy Settings 150

Creating and Editing Global HTTP Proxy Settings 151

Calendar Settings 152

Creating and Editing Calendar Settings 152

Contacts Settings 153

Creating and Editing Contacts Settings 154

Device Restrictions Settings 155

Creating and Editing Device Restrictions Settings 156

Email Settings 158

Creating and Editing Email Settings 159

Exchange ActiveSync 161

Creating and Editing ActiveSync Settings 162

Network Settings 164

Configuring Basic Network Access Settings 165

Configuring 802.1X Authentication Network Settings 167

Configuring Device Authentication Settings 168

Configuring Mutual Authentication Settings 169

Configuring Windows-Specific Network Settings 171

Configuring Proxy Settings 172

Passcode Policy 173

Configuring an iOS Device Passcode Policy 174

Single Sign On Settings 176

Creating and Editing Single Sign-On Settings 177

Subscribed Calendar Settings 178

Creating and Editing Calendar Subscription Settings 179

VPN Settings 180

Configuring an iOS Device VPN Connection 181

Configuring an iOS Device IPSec Connection 181

Configuring an iOS Device VIA Connection 183

Web Clips and Bookmarks 186

Creating and Editing Web Clips 186

Web Content Filter Settings 187

Creating and Editing Web Content Filter Settings 188

MDM App Policy Template Settings 189

Creating and Editing MDM App Policy Templates 190

WorkSpace Configuration 191

About App Policy Templates 191

Creating a New App Policy Template 192

Viewing App Policy Template Settings 196

Editing App Policy Template Settings 196

Deleting an App Policy Template 196

Pushing an App Policy Template 197

App Sets 197

Creating a New App Set 198

Editing an App Set 199

Viewing App Set Details 199

Duplicating App Set Details 199

Showing App Set Usage 199

WorkSpace Settings 200

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Creating WorkSpace Settings 200

Editing WorkSpace Settings 204

Duplicating WorkSpace Settings 207

Viewing WorkSpace Setting 207

Showing WorkSpace Setting Usage 208

Deployment and Provisioning 208

Configuration Profiles 208

Creating and Editing Configuration Profiles 209

Provisioning Settings 212

About Configuring Provisioning Settings 213

Configuring Basic Provisioning Settings 214

Configuring Provisioning Settings for the Web Login Page 217

Configuring Provisioning Settings for iOS and OS X 219

Configuring Instructions for iOS and OS X 221

Configuring Reconnect Behavior for iOS and OS X 221

Configuring Provisioning Settings for Legacy OS X Devices 222

Configuring Provisioning Settings for Windows Devices 222

Configuring Provisioning Settings for Android Devices 223

Configuring Options for Legacy OS X, Windows, and Android Devices 225

About the Self-Service Portal 226

Configuration 229

Accessing Configuration 229

Advertising Services 230

About Advertising Services 230

Pages 231

Spaces 231

Campaigns 231

Advertising Services Process Overview 231

About the Tutorial 232

Navigating the Tutorial 232

Advertising Pages 233

Editing Advertising Pages 233

Advertising Spaces 235

Creating and Editing Advertising Spaces 236

Advertising Campaigns 238

Creating and Editing Advertising Campaigns 239

Advertising Promotions 240

Creating and Editing Advertising Promotions 241

Advertising Materials 244

Creating and Editing Advertising Materials 245

Configuring W-ClearPass Guest Authentication 248

Content Manager 248

Managing Content: Private Files and Public Files 248

Uploading Content 249

Downloading Content 250

Creating a New Content Directory 251

Digital Passes 251

About Digital Passes 252

Passes for Guest Receipts in W-ClearPass Guest 253

Pass Templates 253

Apple Passbook Certificates 254

Digital Passes Process Overview 254

Viewing the Digital Pass Certificate 255

Installing Digital Pass Certificates 256

Managing Digital Passes 257

Creating and Editing a Digital Pass Template 258

Defining Basic Properties 258

Defining Pass Properties 259

Defining Pass Fields 261

Defining Relevant Locations 261

Defining Relevant Dates 262

Defining Associated Apps 263

Example Template Code Variables 263

Images in Digital Passes 264

Email Receipts and SMTP Services 265

About Email Receipts 265

Configuring Email Receipts 266

Email Receipt Options 267

About Customizing SMTP Email Receipt Fields 269

Customizing Fields 270

Creating a Custom Field 271

Duplicating a Field 272

Editing a Field 272

Deleting a Field 273

Displaying Forms that Use a Field 273

Displaying Views that Use a Field 273

Customizing Forms and Views 273

Editing Forms and Views 274

Duplicating Forms and Views 274

Editing Forms 275

Form Field Editor 276

Form Validation Properties 287

Examples of Form field Validation 288

Advanced Form Field Properties 290

Form Field Validation Processing Sequence 291

Editing Views 294

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View Field Editor 294

Customizing Guest Manager 296

Default Settings for Account Creation 296

About Fields, Forms, and Views 301

Business Logic for Account Creation 301

Verification Properties 301

Basic User Properties 301

Visitor Account Activation Properties 302

Visitor Account Expiration Properties 302

Other Properties 303

Standard Forms and Views 303

Customizing Guest Self-Registration 305

Accessing the Guest Self-Registration Customization Forms 305

Duplicating a Self-Registration Page 306

Disabling a Self-Registration Page 306

The "Go To"Option:The Registration Page 307

The Receipt Page 307

The "Go to Portal" Option 308

The "Go to Login" Option 308

Self-Registration Sequence Diagram 308

Creating a Self-Registration Page 309

Editing Self-Registration Pages 310

Configuring Basic Properties for Self-Registration 311

Using a Parent Page 312

Paying for Access 312

Requiring Operator Credentials 312

Editing Registration Page Properties 313

Editing the Default Self-Registration Form Settings 314

Creating a Single Password for Multiple Accounts 315

Editing Guest Receipt Page Properties 316

Editing Receipt Actions 316

Enabling Sponsor Confirmation for Role Selection 317

Editing Download and Print Actions for Guest Receipt Delivery 319

Editing Email Delivery of Guest Receipts 320

Editing SMS Delivery of Guest Receipts 321

Enabling Downloading Passes 321

Enabling and Editing NAS Login Properties 321

Editing Login Page Properties 322

Configuring the Login Form Part of the Page 322

Configuring the Login Message Part of the Page 325

Self-Service Portal Properties 325

Resetting Passwords with the Self-Service Portal 326

Customizing AirGroup Registration Forms 328

Configuring the Shared Locations and Shared Role Fields 328

Example: 330

IP Phones 331

Managing IP Phone Services 331

Creating and Editing an IP Phone Service 332

Defining General Properties+ 332

Defining Display Properties 333

Defining Behavioral Properties 333

Defining Receipt and Access Control Properties 334

Customizing Print Templates 334

Creating New Print Templates 335

Print Template Wizard 336

Modifying Wizard-Generated Templates 337

Setting Print Template Permissions 337

Configuring Access Code Logins 338

Customize Random Username and Passwords 338

Create the Print Template 339

Customize the Guest Accounts Form 340

Create the Access Code Guest Accounts 340

Customizing SMS Receipt 342

SMS Receipt Fields 342

About Translations 343

Translation Packs 343

Creating and Editing Translation Packs 344

Customizing Translated User Interface Text 344

Translation Assistant 345

Managing Web Logins 345

Creating and Editing Web Login Pages 346

Hotspot Manager 353

Accessing Hotspot Manager 353

About Hotspot Management 353

Managing the Hotspot Sign-up Interface 354

Captive Portal Integration 355

Web Site Look-and-Feel 356

SMS Services 356

Managing Hotspot Plans 356

Editing or Creating a Hotspot Plan 357

Managing Transaction Processors 358

Creating a New Transaction Processor 359

Managing Existing Transaction Processors 360

Managing Customer Information 360

Managing Hotspot Invoices 360

Customizing the User Interface 361

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Customizing Visitor Sign-Up Page One 361

Customizing Visitor Sign-Up Page Two 362

Customizing Visitor Sign-Up Page Three 364

Viewing the Hotspot User Interface 366

Administration 367

Accessing Administration 367

AirGroup Services 367

AirGroup Controllers 368

Creating and Editing AirGroup Controllers 369

Configuring AirGroup Services 370

AirGroup Diagnostics 372

Creating AirGroup Administrators 373

Creating AirGroup Operators 373

Authenticating AirGroup Users via LDAP 374

Configuring LDAP User Search for AirGroup 374

LDAP User Search Architecture 374

User Search Workflow 374

Configuration Summary 374

User Search Settings 376

Configuring the AirGroup Shared User Field 377

Select2 Options Details 378

Select2 Hook Details 379

MACTrac Services 380

Creating MACTrac Operators 381

Managing MACTrac Devices 381

Registering MACTrac Devices 383

About MAC Addresses 384

Automatically Supplying the MACTrac Device Address 384

Data Retention 385

3.9 Configuration Import 385

Creating a Customized Configuration Backup 386

Uploading the 3.9 Backup File 386

Restoring Configuration Items 388

Viewing Imported Item Details 389

Import Information for Specific Import Items 390

Import Information: Advertising Services 391

Import Information: AirGroup Services 391

Import Information: Cisco IP Phones 391

Import Information: Guest Manager 391

Import Information: High Availability (HA) 392

Import Information: Hotspot Manager 393

Import Information: Onboard 393

Import Information: Operator Logins 393

Import Information: Palo Alto Network Services 393

Import Information: RADIUSServices 393

Import Information: Reporting Manager Definitions 395

Import Information: Server Configuration 395

Import Information: SMSServices 396

Import Information: SMTP Services 396

Plugin Manager 397

Viewing Available Plugins 397

Configuring Plugins 398

Configuring the Kernel Plugin 399

Configuring the DellW-ClearPass Skin Plugin 400

Configuring the SMS Services Plugin 401

Configuring the IP Phone Services Plugin 403

Configuring the Translations Plugin 403

SMS Services 404

Viewing SMS Gateways 404

Creating a New SMS Gateway 405

Editing an SMS Gateway 407

Sending an SMS 409

About SMS Credits 409

About SMS Guest Account Receipts 410

SMS Receipt Options 410

Working with the Mobile Carriers List 410

Support Services 413

Viewing the Application Log 413

Exporting the Application Log 414

Contacting Support 415

Viewing Documentation 415

SOAP Web Services and API 415

Viewing Available Web Services 416

Configuring Web Services 417

SOAPAPIIntroduction 417

Audience 418

API Documentation Overview 418

Disclaimer 418

About the SOAPAPI 418

Architecture Overview 418

Authentication and Access Control 419

HTTP headers 419

Character Set Encoding 419

SOAP Faults 419

Using the SOAPAPI 420

Accessing SOAP Web Services 420

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Configuring SOAP Web Services 420

SOAPDebugging 421

Creating a SOAPAPI Operator 421

Accessing the WSDL 422

Integration Example 423

Create a New Project 423

Add Service Reference 423

Configuring HTTP Basic Authentication 425

Performing an API Call 425

Securing Web Services Using HTTPS 426

API Documentation 427

XML Namespaces 427

SOAP Addressing 427

Types 427

Operations 430

Operator Logins 439

Accessing Operator Logins 439

About Operator Logins 439

Role-Based Access Control for Multiple Operator Profiles 440

Operator Profiles 440

Creating an Operator Profile 440

Configuring the User Interface 443

Customizing Forms and Views 444

Operator Profile Privileges 444

Managing Operator Profiles 445

Configuring AirGroup Operator Device Limit 445

Local Operator Authentication 446

Creating a New Operator 446

External Operator Authentication 447

Manage LDAP Operator Authentication Servers 447

Creating an LDAP Server 447

Advanced LDAP URL Syntax 450

Viewing the LDAP Server List 450

LDAP Operator Server Troubleshooting 451

Testing Connectivity 451

Testing Operator Login Authentication 451

Looking Up Sponsor Names 451

Troubleshooting Error Messages 452

LDAP Translation Rules 452

Custom LDAP Translation Processing 454

Operator Logins Configuration 456

Custom Login Message 456

Advanced Operator Login Options 457

Automatic Logout 458

The XML-RPC Interface and API 459

XML-RPC API Overview 459

About the XML-RPC API 459

Architecture Overview 459

API Symmetry 460

Access Control 460

Parameter Names 461

Parameter Validation 461

Field Customization 461

Parameter Types 461

Data Representation 461

XML-RPC Faults 461

Accessing the API 462

Creating the Profile 462

Creating the Role 463

Creating the Local User 463

Creating the Translation Rule 464

Invoking the API 464

SSL Security 465

Method Summary 465

API Documentation 465

Method amigopod.guest.change.expiration 466

Parameters 466

Return Values 466

Access Control 466

Example Usage 466

Method amigopod.guest.create 467

Parameters 467

Return Values 467

Access Control 467

Example Usage 468

Method amigopod.guest.delete 468

Parameters 469

Return Values 469

Access Control 469

Example Usage 469

Method amigopod.guest.edit 470

Parameters 470

Return Values 471

Access Control 471

Example Usage 471

Method amigopod.guest.enable 472

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Parameters 472

Return Values 472

Access Control 473

Example Usage 473

Method amigopod.guest.get 473

Parameters 473

Return Values 473

Access Control 473

Example Usage 473

Method amigopod.guest.list 474

Parameters 475

Return Values 475

Access Control 475

Example Usage 475

Method amigopod.guest.reset.password 475

Parameters 475

Return Values 475

Access Control 476

Example Usage 476

Method amigopod.mac.create 476

Parameters 476

Return Values 477

Access Control 477

Example Usage 477

Method amigopod.mac.edit 478

Parameters 478

Return Values 479

Access Control 479

Example Usage 479

Method amigopod.mac.list 480

Parameters 481

Return Values 481

Access Control 481

Example Usage 481

Reference 483

Basic HTML Syntax 483

Standard HTML Styles 484

Smarty Template Syntax 486

Basic Template Syntax 486

Text Substitution 486

Template File Inclusion 486

Comments 486

Variable Assignment 486

Conditional Text Blocks 486

Script Blocks 487

Repeated Text Blocks 487

Foreach Text Blocks 487

Modifiers 488

Predefined Template Functions 488

dump 488

nwa_commandlink 489

nwa_iconlink 489

nwa_icontext 490

nwa_quotejs 491

nwa_radius_query 491

Advanced Developer Reference 497

nwa_assign 497

nwa_bling 497

nwa_makeid 498

nwa_nav 498

nwa_plugin 499

nwa_privilege 500

nwa_replace 500

nwa_text 500

nwa_userpref 500

nwa_youtube 501

Date/Time Format Syntax 501

nwadateformat Modifier 501

nwatimeformat Modifier 502

Date/Time Format String Reference 503

Programmer’s Reference 504

NwaAlnumPassword 504

NwaBoolFormat 504

NwaByteFormat 505

NwaByteFormatBase10 505

NwaComplexPassword 505

NwaCsvCache 505

NwaDigitsPassword($len) 505

NwaDynamicLoad 505

NwaGeneratePictureString 505

NwaGenerateRandomPasswordMix 506

NwaLettersDigitsPassword 506

NwaLettersPassword 506

NwaMoneyFormat 506

NwaParseCsv 506

NwaParseXml 507

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NwaPasswordByComplexity 508

NwaSmsIsValidPhoneNumber 508

NwaStrongPassword 508

NwaVLookup 508

NwaWordsPassword 509

Field, Form, and View Reference 509

GuestManager Standard Fields 509

Hotspot Standard Fields 517

SMS Services Standard Fields 518

SMTP Services Standard Fields 519

Format Picture String Symbols 520

Form Field Validation Functions 521

Form Field Conversion Functions 526

Form Field Display Formatting Functions 526

View Display Expression Technical Reference 528

LDAP Standard Attributes for User Class 529

Regular Expressions 530

Glossary 533

Index 541

Dell Networking W-ClearPass Guest 6.3 | User Guide About this Guide | 19

Chapter 1

About this Guide

Dell Networking W-ClearPass Guest provides a simple and personalized user interface through which operational staff

can quickly and securely manager visitor network access.

Audience

This User Guide is intended for system administrators and people who are installing and configuring Dell Networking

W-ClearPass Guest as their visitor management solution. It describes the installation and configuration process.

Conventions

The following conventions are used throughout this guide to emphasize important concepts:

Type Style Description

Italics

This style is used to emphasize important terms and to mark the titles of books.

System items

This fixed-width font depicts the following:

l Sample screen output

l System prompts

l Filenames, software devices, and specific commands when mentioned in the text

Commands

In the command examples, this bold font depicts text that you must type exactly as shown.

<

Arguments

>

In the command examples, italicized text within angle brackets represents items that you

should replace with information appropriate to your specific situation. For example:

# send <text message>

In this example, you would type “send” at the system prompt exactly as shown, followed by

the text of the message you wish to send. Do not type the angle brackets.

[Optional]

Command examples enclosed in brackets are optional. Do not type the brackets.

{Item A |

Item B}

In the command examples, items within curled braces and separated by a vertical bar

represent the available choices. Enter only one choice. Do not type the braces or bars.

Table 1:

Typographical Conventions

20 | About this Guide Dell Networking W-ClearPassGuest 6.3 | User Guide

The following informational icons are used throughout this guide:

Indicates helpful suggestions, pertinent information, and important things to remember.

Indicates a risk of damage to your hardware or loss of data.

Indicates a risk of personal injury or death.

Contacting Support

Web Site Support

Main Website dell.com

Support Website

dell.com/support

Documentation Website

dell.com/support/manuals

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Dell W-ClearPass Hardware Appliances Owner's manual

Dell W-ClearPass Hardware Appliances Owner's manual

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