Panasonic OneHome BB-HCM311A Installation/Troubleshooting Manual

Installation/Troubleshooting

Please read this manual before using and save this manual for future reference.

Network Camera

Panasonic Network Camera Website: http://www.panasonic.com/netcam

for customers in the USA or Puerto Rico

Model No.

BB-HCM311A

Installation/Troubleshooting

2

Introduction

How to Use This Documentation

The camera includes the following 2 manual types.

• Installation/Troubleshooting (this manual)

Installation/Troubleshooting provides explanations for accessories included

with the camera, the initial configuration, and troubleshooting tips. The

Installation/Troubleshooting helps you to easily configure the camera.

• Operating Instructions (included on the Setup CD-ROM)

Operating Instructions explains about operations, settings, features and the

cleaning method when using the camera.

Abbreviations

• UPnP is the abbreviation for Universal Plug and Play.

• "Network Camera" is called "Camera" in this Installation/Troubleshooting.

Trademarks

• Adobe, Acrobat and Reader are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

• Microsoft, Windows and ActiveX are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other

countries.

• Pentium is a trademark or registered trademark of Intel Corporation or its

subsidiaries in the United States and other countries.

• SD mark is a trademark of the SD Card Association.

• Screen shots reprinted with permission from Microsoft Corporation.

• All other trademarks identified herein are the property of their respective

owners.

Installation/Troubleshooting

3[For assistance, please call: 1-800-272-7033]

System Requirements for your PC

Your PC (Personal Computer) and network must meet the following technical

specifications for the camera to work properly.

For IPv4 Connection

Item Description

Operating

System

Microsoft

®

Windows

®

XP, Microsoft

®

Windows

®

2000

Microsoft

®

Windows

®

Me, Microsoft

®

Windows

®

98SE

CPU • For viewing single camera

Pentium

®

III (800 MHz or greater is recommended.)

• For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Installation/Troubleshooting

4

Note

See Panasonic Network Camera support website at

http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about

network environment.

What is IPv6?

• IPv6 is short for "Internet Protocol Version 6".

• IPv6 was created to address the additional IP addresses that will be

needed as the Internet continues to expand.

• IPv6 is expected to gradually replace IPv4, with the 2 coexisting for a

number of years during a transition period.

• Though most ISPs (Internet Service Providers) do not yet support IPv6,

many local networks already use it. When your ISP supports IPv6, your

Panasonic Network Camera will be ready!

• For more information you wish to visit http://www.ipv6.org/.

For IPv6 Connection

Item Description

Operating

System

Microsoft

®

Windows

®

XP Service Pack 1 or later

CPU • For viewing single camera

Pentium III (800 MHz or greater is recommended.)

• For viewing multiple cameras

Pentium 4 (1.8 GHz or greater is recommended.)

Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ICMPv6, NDP)

Interface 10/100 Mbps network card installed

Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD-

ROM)

Audio Audio input/output feature (Microphone or speaker)

Installation/Troubleshooting

5[For assistance, please call: 1-800-272-7033]

Table of Contents

1 Before Using..................................................................7

1.1 IMPORTANT SAFETY INSTRUCTIONS........................................7

1.1.1 FCC and Other Information....................................................................... 8

1.1.2 Security Cautions...................................................................................... 9

1.1.3 User Name and Password Protection........................................................ 9

1.2 Included Accessories...................................................................10

1.3 Camera Feature Locations...........................................................11

1.3.1 Front View................................................................................................ 11

1.3.2 Side View................................................................................................. 12

1.3.3 Bottom View ............................................................................................ 12

1.3.4 Rear View................................................................................................ 13

1.4 Connecting the Camera to Your Router.......................................14

1.5 Setting up the Camera to View on the LAN .................................16

1.6 Setting up Internet Access to the Camera...................................21

1.7 Viewnetcam.com Service (IPv4/IPv6)..........................................25

1.8 Connecting the Camera to a Router Supporting UPnP™

(IPv4 Only)...................................................................................27

1.9 Connecting the Camera to a Router Not Supporting UPnP™

(IPv4 Only)...................................................................................28

1.10 Setting up the Camera Using the MAC Address on the Setup

Program

.......................................................................................29

1.11 Confirming the Camera Image.....................................................32

1.12 Using the SD Memory Card.........................................................36

1.13 Mounting the Camera...................................................................37

2 Troubleshooting ..........................................................40

2.1 Indicator Error Codes...................................................................40

2.2 Camera Setup Difficulties.............................................................41

2.3 Camera Image/Page Display .......................................................44

2.4 Operation Bar...............................................................................49

2.5 Audio Problems............................................................................50

2.6 Image Buffer/Image Transfer........................................................54

2.7 SD Memory Recording.................................................................55

Installation/Troubleshooting

6

2.8 IPv6..............................................................................................55

2.9 IPsec............................................................................................56

2.10 Miscellaneous..............................................................................58

Installation/Troubleshooting

7[For assistance, please call: 1-800-272-7033]

1 Before Using

1.1 IMPORTANT SAFETY INSTRUCTIONS

When using this unit, basic safety precautions should always be followed to reduce

the risk of fire, electric shock, or personal injury.

1. Read and understand all instructions.

2. Keep these instructions.

3. Heed all warnings.

4. Follow all instructions.

5. After taking away the sand or the dust on the lens cover, wipe the lens cover

with a dry cloth.

6. Do not block any ventilation openings. Install in accordance with the

manufacturer's instructions.

7. Do not install near any heat sources such as radiators, heat registers, stoves,

or other devices (including amplifiers) that produce heat.

8. Protect the AC adaptor cord and AC cord from being walked on or pinched

particularly at plugs, convenience receptacles, and the point where they exit

from the unit.

9. The AC cord is used as the main disconnect device, ensure that the socket-

outlet is located/installed near the equipment and is easily accessible.

10.Only use attachments/accessories such as stand specified by the

manufacturer.

11.Do not touch the unit or the AC adaptor cord and AC cord during lightning

storms.

12.Unplug the unit when unused for long periods of time.

13.Refer all servicing to qualified service personnel. Servicing is required when

the unit has been damaged in any way, such as the AC adaptor, AC cord or

plug is damaged, the unit does not operate normally, or has been dropped.

14.The camera is intended for indoor use only. Prolonged exposure to direct

sunlight or halogen light may damage CCD sensor.

15.Keep the SD memory card (customer-provided) out of reach of children to

prevent swallowing.

SAVE THESE INSTRUCTIONS

Installation/Troubleshooting

8

1.1.1 FCC and Other Information

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television reception, which

can be determined by turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Environment:

Do not install the camera where the temperature is less than 0 °C (+32 °F) or

greater than +40 °C (+104 °F). Allow 10 cm (4 inches) clearance around the unit

for proper ventilation. Avoid excessive smoke, dust, mechanical vibration, shock,

or direct sunlight.

Routine care:

Wipe the unit with a dry cloth. Do not use benzine, thinner, or any abrasive powder.

When you leave the unit unused for a long period of time, disconnect the power

cord from the outlet.

If you have any problems:

Consult an authorized Panasonic Factory Service Center.

CAUTION:

Any changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate this device.

CR Coin Cell Lithium Battery Information:

This product contains a CR Coin Cell Lithium Battery which contains Perchlorate

Material - special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate.

Audio and Video Recording Notice

PLEASE NOTE that under certain circumstances, audio/video recording may be

PROHIBITED by law. This device should be used only in compliance with all

applicable federal, state and local statutes.

No responsibility will be taken by our company with respect to consequences

resulting from the use, damage or both of the camera.

Installation/Troubleshooting

9[For assistance, please call: 1-800-272-7033]

1.1.2 Security Cautions

When using this product, take appropriate measures to avoid the following security

breaches.

• Leaks of private information via this product

• Illegal use of this product by a third party

• Interference or suspension of the use of this product by a third party

Take the following measures to avoid security breaches:

• To prevent illegal access, keep the update firmware (If you do not have the

latest version of firmware, this can lead to blocked access or information

leaks).

• You are responsible for the security settings, such as user name and

password, to access this product. This information should not be made

available to any third parties outside the user group.

• Mount the camera where the camera will not be stolen.

• You are responsible for this product's user information, such as videos, still

images and internet contents etc. This information should not be made

available to any third parties outside the user group.

• When sending this product to be repaired with a company not related to

Panasonic, make back-up copies of files, if necessary, and reset this product

to factory default.

• When transferring this product to another party, make back-up copies of files,

if necessary, and reset this product to factory default.

• Recorded files stored on the SD memory card can lead to private information

leaks. When sending this product to be repaired or transferring it to another

party, ensure that the SD memory card is removed.

• When disposing of this product, reset this product to factory default, or erase

information by means of electrical deletion or physical dismantlement.

1.1.3 User Name and Password Protection

The use of a unique User Name and secret Password is an important tool that

will help limit unauthorized individuals from accessing the camera. If you

choose to disable this tool, and choose not to limit access by use of a User

Name and Password, this may result in access to the camera by

unauthorized individuals. (See page

73 of the Operating Instructions in the

Setup CD-ROM)

Panasonic Communications Co., Ltd.

Installation/Troubleshooting

10

1.2 Included Accessories

The following items are provided with the camera. Additional pieces can be ordered

by calling 1-800-332-5368.

Main Unit—1 pc.

AC cord—1 pc.

Order No.: PSJA1069Z

Setup CD-ROM—1 pc.

Order No.:

PSQX3511YCD

Flexible Stand—1 pc.

Order No.: PSKL1020W

Installation/Troubleshooting

(This manual)—1 pc.

Screws—3 pcs.

Order No.: PQHE5004Y

AC Adaptor—1 pc.

Order No.: PQLV202Y

Installation/Troubleshooting

11[For assistance, please call: 1-800-272-7033]

1.3 Camera Feature Locations

1.3.1 Front View

Indicator Display

*

1

The indicator turns orange if the camera is not connected to the LAN.

*

2

The indicator blinks orange if the camera is not connected to the LAN.

*

3

See page 41.

Lens Cover

Lens (0.5 m [about 20 inches]—Unlimited)

Indicator

The indicator color shows camera status.

Microphone

The microphone picks up audio around the camera.

(See page 28 of the Operating Instructions on the

Setup CD-ROM)

Power

on

Normal Operation*

1

Updating Firmware

Getting IP address*

2

Got IP address

Setting

Finished setting

Not on the LAN

Orange blinking

(The camera restarts after that.)

Pressing FACTORY

DEFAULT RESET button

Orange blinking Turning off

UPnP

TM

Failure Orange blinking (About a 2-second interval)

On the LAN

Using

DHCP

Automatic

Setup

Internal Failure Red blinking*

3

Orange blinking Green

Green

Green blinking

Installation/Troubleshooting

12

1.3.2 Side View

1.3.3 Bottom View

SD Memory Card Slot

(See page 36)

FACTORY DEFAULT RESET Button

Resets settings to default (see page

126 of the Operating Instructions on

the Setup CD-ROM).

Cover

Stand/Tripod Mounting Hole (See page 37 and page 39)

Installation/Troubleshooting

13[For assistance, please call: 1-800-272-7033]

1.3.4 Rear View

Stand

Mounting Hole

(See page 38)

DC IN jack

(See page 15)

External I/O

(See page 124

of the

Operating

Instructions on

the Setup CD-

ROM))

MAC Address (see page

17) and Serial number (S/

N) is indicated on the

label.

Ethernet (LAN) port

(See page 14)

Hook for Audio Cables

(See page 37)

Hook for Power Cord

(See page 37)

Audio Output Terminal

(See page 29 of the

Operating Instructions on

the Setup CD-ROM)

External Microphone

Input Terminal

(See page 29 of the

Operating Instructions on

the Setup CD-ROM)

Installation/Troubleshooting

14

1.4 Connecting the Camera to Your Router

Connect the camera to your router with an Ethernet cable to set up the camera.

1. Connect the Ethernet cable (customer-provided) to the camera.

Note

These instructions assume your PC is already connected to the Internet and

your network includes a router.

2. Connect the Ethernet cable to your router.

Ethernet port

Ethernet cable

To your router

To a LAN port of your router

Ethernet cable (Straight Cat5 cable)

(Customer-provided)

To the outlet

To your PC

To your modem

Installation/Troubleshooting

15[For assistance, please call: 1-800-272-7033]

3. Connect the AC adaptor cord to the DC In jack, and plug the AC cord into the

outlet.

• The AC cord is used as the main disconnect device, ensure that the

socket-outlet is located/installed near the equipment and is easily

accessible.

• Use only specified Panasonic AC adaptor PQLV202 (Order No.

PQLV202Y).

• If the indicator does not light green, see page 40 and page 41.

• A noise can be heard during pan/tilt operation. This is normal.

4. Hook the AC adaptor cord to the Hook for Power Cord.

AC adaptor cord

AC adaptor

AC cord

To Router

Installation/Troubleshooting

16

1.5 Setting up the Camera to View on the LAN

Setup CD-ROM allows you to easily set up the camera.

Notes

• To avoid any possible problems, temporarily disable any firewall or

antivirus software.

• This procedure explains installation of the camera on the same network

that your PC is part of.

• Before proceeding, close your web browser.

• See page 137 of the Operating Instructions on the Setup CD-ROM for

details.

1. Insert the Setup CD-ROM into the CD-ROM drive of the PC.

• The window is automatically displayed.

(If the Network Camera Setup window is not displayed automatically,

double-click "Setup.exe" file on the Setup CD-ROM.)

2. Click [Camera Setup].

Displays version information

about this program.

Sets up the camera.

Displays the camera manuals.

If your PC does not have Adobe

®

Acrobat

®

Reader

®

, install it from

the Adobe Reader website.

Installs Network Camera

Recorder trial version.

Closes the Setup Program.

Installation/Troubleshooting

17[For assistance, please call: 1-800-272-7033]

• When the following dialog box is displayed, click [Unblock].

3. Select the camera to set up and click [Execute].

• This program searches for the cameras that are connected to the router

and displays the MAC Addresses, IP addresses and Port Numbers.

• The MAC Address on the rear side (see page 13) of the camera shows

which camera you select on the Camera List window.

Camera

Status

Camera

List window

Displays IPv4 or

IPv6 information.

Port

No.

MAC

Address

IP

Address

Installation/Troubleshooting

18

Notes

• If the indicator does not light green, check the connection. (See page 11)

• If more than 20 minutes have passed since the camera was turned on, the

camera cannot be set up from the Setup Program. In this situation,

disconnect the AC cord from the outlet, and reconnect it again.

• The Setup Program may not list any cameras due to your firewall or

antivirus software settings on your PC. If you cannot disable your firewall

or antivirus software, you can set up the camera entering the camera MAC

address on the following window. The camera's MAC address can be

found on the label affixed to the back of each camera. See page

29 for

details.

4. Click [Automatic Setup (Local Access Only)].

• For the first time installation or after pressing the FACTORY DEFAULT

RESET button, only [Automatic Setup (Local Access Only)] can be

selected. To set up the camera with Static or DHCP settings, after

performing the [Automatic Setup (Local Access Only)], run the Setup

Program again and select [Manual Setup].

Installation/Troubleshooting

19[For assistance, please call: 1-800-272-7033]

5. Enter the user name and password you wish to use, and click [Save].

6. Enter the name and password that were entered above, and click [OK].

7. When the Single Camera page is displayed, the setup is completed.

• When Security Warning window is displayed, click [Yes]. (See page 34)

• See page 35 for Security Warning window when using Microsoft Windows

XP Service Pack 2.

Installation/Troubleshooting

20

Note

To ensure that the most current image is displayed, Internet Explorer should

be configured as follows. This will not have any negative result on normal use.

To enable Internet access to the camera

Click [Next] to set up the Internet access to the camera and go to step 3 on the

page

22.

• If you do not allow the Internet access, click [Cancel], and go to page 32

to confirm the camera image.

1. While viewing any website, Click [Tools] [Internet Options].

2. In the section "Temporary Internet Files", click [Settings] and check

[Every visit to the page].

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Panasonic OneHome BB-HCM311A Installation/Troubleshooting Manual

Panasonic OneHome BB-HCM311A Installation/Troubleshooting Manual

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