Canon imageFORMULA DR-M160II User manual

Brand: Canon

Model: imageFORMULA DR-M160II

Type: User manual

Canon

Service Guide

Canon imageFORMULA DR-M160II Service Guide

imageFORMULA DR-M160II Service Guide June 2014

Page i

Published by

Canon U.S.A., Inc.

One Canon Park

Melville, NY 11747-3336

1-800-OK-CANON

E-Mail: serviceplanning@cusa.canon.com

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center Web Site: http://www.support.cusa.canon.com

Canon U.S.A. ISG Central Web Site: http://isgcentral.cusa.canon.com

Canon Network Access (CNA) Web Site: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

IMPORTANT

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE

imageFORMULA DR-M160II. SPECIFICATIONS AND OTHER INFORMATION

CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR

THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER.

USE OF THIS SERVICE GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID

DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT

ENGINEERING REVISIONS.

REVISION HISTORY

Revision

Date

Section(s)

Details

June 2014 All Release of the Canon imageFORMULA DR-M160II Service Guide

Canon imageFORMULA DR-M160II Service Guide

imageFORMULA DR-M160II Service Guide June 2014

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COPYRIGHTS AND TRADEMARKS

This Service Guide is the property of Canon U.S.A., Inc.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon

Inc.

All other company names and product names may be trademarks or registered trademarks of their

respective owners, and are hereby acknowledged.

LEGAL NOTICES

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for

reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No

part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or

mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly

permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to

indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of

Service Provider’s possession, use, or misuse of this Service Guide.

Canon U.S.A., Inc. from time to time updates this online Service Guide and may modify the information

and/or specifications contained in it at any time without notice. Additionally, all prices, specifications and

availability dates listed herein are subject to change without notice. The latest version is available online

at the ISG Central and e-Support Center Web Sites noted above. Please make certain that you are using

the latest version. Specimens of Web pages included herein are for illustration purposes only.

DISCLAIMER

NEITHER CANON NOR ITS SUPPLIERS NOR ANY AUTHORIZED SERVICE PROVIDER SHALL BE

LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND

DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER), LOSS

OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS,

EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF

DATA, INCLUDING, WITHOUT LIMITATION, DATA STORED ON THE PRODUCT’S HARD DISK

DRIVE, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES

CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE

LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CANON OR ITS SUPPLIERS OR

ANY AUTHORIZED SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH

DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON OR ITS SUPPLIERS OR

ANY AUTHORIZED SERVICE PROVIDER BE GREATER IN AMOUNT THAN THE PURCHASE PRICE

OF THE PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING,

THE PURCHASER ASSUMES ALL RISKS AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO

PERSONS AND THE PROPERTY OF THE PURCHASER OR OTHERS ARISING OUT OF THE

POSSESSION, USE, MISUSE, OR INABILITY TO USE THE PRODUCT NOT CAUSED SOLELY AND

DIRECTLY BY THE NEGLIGENCE OF CANON OR ANY AUTHORIZED SERVICE PROVIDER.

Canon imageFORMULA DR-M160II Service Guide

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Contents

I. Product Overview and Configuration------------------------------------------------------------------1

A. Overview ---------------------------------------------------------------------------------------------------------------- 1

B. Optional imageFORMULA Flatbed Scanner Unit ---------------------------------------------------------- 1

imageFORMULA Flatbed Scanner Unit 101--------------------------------------------------------------- 11. imageFORMULA Flatbed Scanner Unit 201--------------------------------------------------------------- 12.

C. Optional Barcode Module ----------------------------------------------------------------------------------------- 1

D. Configuration---------------------------------------------------------------------------------------------------------- 2

E. Box Contents (for Main Unit)------------------------------------------------------------------------------------- 3

II. Service Authorization---------------------------------------------------------------------------------------4

III. Education Training ------------------------------------------------------------------------------------------4

A. Overview ---------------------------------------------------------------------------------------------------------------- 4

B. Technician Certification-------------------------------------------------------------------------------------------- 4

C. Who Should Take This Training--------------------------------------------------------------------------------- 4

D. Prerequisites----------------------------------------------------------------------------------------------------------- 5

E. What You Will Learn------------------------------------------------------------------------------------------------- 5

F. Course Format -------------------------------------------------------------------------------------------------------- 5

G. Course Highlights---------------------------------------------------------------------------------------------------- 5

H. Course Equipment--------------------------------------------------------------------------------------------------- 5

I. Service Materials----------------------------------------------------------------------------------------------------- 5

IV. Servicing Notes-----------------------------------------------------------------------------------------------6

A. Power and Plug Requirements ---------------------------------------------------------------------------------- 6

B. Installation Weight & Dimensions ------------------------------------------------------------------------------ 7

C. Installation Space Requirement--------------------------------------------------------------------------------- 8

D. Software Installation Procedures (End-User)--------------------------------------------------------------- 9

E. Estimated Installation Time (End-User)----------------------------------------------------------------------10

F. Recommended Computer Requirements (End-User) ---------------------------------------------------10

G. Special Tools ---------------------------------------------------------------------------------------------------------10

H. Consumable Parts (End-User) ----------------------------------------------------------------------------------11

I. Recommended Replacement Parts ---------------------------------------------------------------------------11

J. Periodic Maintenance (End-User)------------------------------------------------------------------------------12

K. Firmware Upgrade --------------------------------------------------------------------------------------------------12

V. End-User Service Offerings----------------------------------------------------------------------------- 13

A. imageFORMULA DR-Scanner Limited Warranty----------------------------------------------------------13

B. Technical support for the End User---------------------------------------------------------------------------13

Telephone Support----------------------------------------------------------------------------------------------131. Internet Support--------------------------------------------------------------------------------------------------132. Exchange Service-----------------------------------------------------------------------------------------------143.

C. Post-Warranty Support--------------------------------------------------------------------------------------------15

eCarePAK---------------------------------------------------------------------------------------------------------151. Maintenance Agreement---------------------------------------------------------------------------------------152.

VI. Authorized Servicer Program -------------------------------------------------------------------------- 16

A. Authorized Servicer Customer Registration System----------------------------------------------------16

B. The ASCR Registration Process -------------------------------------------------------------------------------16

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VII. Warranty Procedures ------------------------------------------------------------------------------------- 18

A. e-Tag --------------------------------------------------------------------------------------------------------------------18

B. On-Line Limited Warranty Credit Inquiry--------------------------------------------------------------------20

C. Warranty Reimbursement ----------------------------------------------------------------------------------------22

Dispatch by CITS------------------------------------------------------------------------------------------------221. Warranty Marketing Program – Buy-Out Program ------------------------------------------------------222.

VIII. Product Technical Support Offerings --------------------------------------------------------------- 23

A. Technical Support / Escalation---------------------------------------------------------------------------------23

Canon Technical Support Center----------------------------------------------------------------------------231. Call Escalation Procedure-------------------------------------------------------------------------------------242.

B. Internet Support -----------------------------------------------------------------------------------------------------25

Canon USA e-Support Center Web Site-------------------------------------------------------------------251. Canon USA ISG Central Web Site--------------------------------------------------------------------------262.

IX. Appendix------------------------------------------------------------------------------------------------------ 28

A. Specifications --------------------------------------------------------------------------------------------------------28

B. imageFORMULA DR Scanner Limited Warranty----------------------------------------------------------30

C. List of Tables ---------------------------------------------------------------------------------------------------------31

D. List of Figures--------------------------------------------------------------------------------------------------------31

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I. Product Overview and Configuration

A. Overview

The Canon imageFORMULA DR-M160II is a compact High-speed document

scanner for office environments. This scanner is capable of quickly and

efficiently transforming paper documents into manageable electronic files.

The design, image processing, item handling, and intelligent software offer

end-to-end options for capturing, converting, communicating, and controlling

business information

The imageFORMULA DR-M160II also includes the following capbilites:

High-speed single pass duplex scanning1in Color and Black & White

(B&W) at speeds of up to 60 pages-per-minute (ppm) simplex and up to

120 images-per-minute (ipm) (duplex) at a resolution of up to 200 dpi (dots

per inch) in color and a resolution of up to 300 dpi in B&W.

Hi-Speed USB 2.0 interface

One touch JOB function buttons

Bundled software includes eCopy PDF Pro Office, PaperPort, BizCard

Reader as well as Canon's CapturePerfect and Capture0nTouch with

Microsoft SharePoint and Evernote scan-to-cloud capability.

Meets the ENERGY STAR guidelines for energy efficiency.

B. Optional imageFORMULA Flatbed Scanner Unit

The optional flatbed scanner unit enables scanning a variety of document

types, expanding the capabilities of the imageFORMULA DR-M160II scanner.

Available imageFORMULA Flatbed Scanner Units are the:

imageFORMULA Flatbed Scanner Unit 1011.

Supports document sizes up to 8.5” x 14.0”.

imageFORMULA Flatbed Scanner Unit 2012.

Supports document sizes up to 11.7” x 17.0”.

Note: The imageFORMULA Flatbed Scanner Unit cannot operate as a stand-

alone unit; it must be connected to a compatible imageFORMULA DR-Series

scanner. Refer to the imageFORMULA Flatbed Scanner Unit Service Guide

for additional information.

C. Optional Barcode Module

The optional add-on software module will recognize barcodes printed on

documents when scanning.

1 The scan speed is based on internal testing, based on Letter-Sized paper in portrait mode at 200 dpi, and may vary, depending

on image file format selected.

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D. Configuration

Note: Configurations shown are for reference purposes only and are subject

to change without notice. Please refer to the Dealers Price List on the ISG

Central Web Site (http://isgcentral.cusa.canon.com/) or the Canon Network

Access Web site (www.cna.cusa.canon.com) for the most up-to-date Item

Numbers.

Table 1 – Configuration

Item Item Number2

imageFORMULA DR-M160II shown

imageFORMULA DR-M160II 5483B002AA

Table 2 – Consumables

Item Item Number2

Exchange Roller Kit 5607B001AA

Note: The Exchange Roller Kit consists of the following consumable parts and can be

ordered as a sales item: Feed Roller and Retard Roller. Refer to the Consumable Parts

Table on Page 11.

Table 3 – Options

Item Item Number2

imageFORMULA Flatbed Scanner Unit 101 4101B002AA

imageFORMULA Flatbed Scanner Unit 201 (11” x17”) 6240B002AA

Barcode Module 1922B001AA

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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Table 4 – eCarePAKs

Item Item Number2

Dealer Distributer

Advanced Exchange Program for Workgroup Scanner 1 year 9737B005AA 5351B001AA

Advanced Exchange Program for Workgroup Scanner 2 year 9737B006AA 5351B002AA

Advanced Exchange Program for Workgroup Scanner 3 year 9737B007AA 5351B003AA

Advanced Exchange Program for Workgroup Scanner 4 year 9737B008AA 5351B004AA

E. Box Contents (for Main Unit)

Note: Box contents shown are for reference purposes only and are subject to

change without notice.

imageFORMULA DR-M160II Scanner

Feed Tray

Power Cable 120V

AC Adaptor

Set up DVD-ROM

USB Cable

Warranty Card

User Registration Card

Reference Guide (Basic Operation)

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II. Service Authorization

To become authorized and maintain authorization to service an imageFORMULA

DR-M160II scanner, each authorized dealer location must have at least one (1)

service technician who has completed the imageFORMULA DR-M160II Online

Training and received certification.

III. Education Training

A. Overview

The imageFORMULA DR-M160 Self-Paced On-line Training course provides

technicians with the theoretical concepts to install, configure, and support the

imageFORMULA DR-M160II. The course outlines the setup of the scanner

and its software, provides scanner component details, lists consumable parts,

and provides basic information on the power supply and electrical parts, along

with their locations for troubleshooting.

The imageFORMULA DR-M160 Self-Paced On-line Training course is

available on Canon USA’s e-Support Center Web Site

(http://www.support.cusa.canon.com) Training Center.

Table 5 – Canon imageFORMULA DR-M160II Technician Training

Module Name Course Code2

imageFORMULA DR-M160II Self Paced On-line Training Course 18IFSM1600O

2 Item Numbers and Part Numbers are subject to change without notice.

B. Technician Certification

After completing the imageFORMULA DR-M160 Self Paced On-line Training

Course and passing the assessment, students will receive certification on the

following imageFORMULA desktop scanner:

imageFORMULA DR-M160 desktop scanner

imageFORMULA DR-M160II desktop scanner

Dealer technicians, who are already certified on the imageFORMULA DR-

M160, are automatically certified to service the imageFORMULA DR-M160II.

C. Who Should Take This Training

Field Technicians who are required to install, service, or support the

imageFORMULA DR-M160II machines must take this course for certification.

Note: Our current support policy dictates that only those technicians who

have completed the training program and pass the final assessment exam are

entitled to live, phone-based support through our TSC (Technical Support

Center). However, self-service support (software downloads, knowledgebase

articles, support forums, technical publications) is available through our

e-Support Center Web Site for all technicians. (Refer to the Technical Support

section on the e-Support Center Web Site for entitlement details.).

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D. Prerequisites

Prerequisites are not required to take the Self Paced on-line training course.

However, a working knowledge of computer hardware, operating systems,

and scanner technology is highly recommended.

E. What You Will Learn

Installation

Features and Specifications

Key Operations

Service and Maintenance

Troubleshooting

F. Course Format

The imageFORMULA DR-M160II Self-Paced on-line Training Course is

located in the Training center of the Canon USA e-Support Center Web Site

and can take approximately 90 minutes to complete this course and its final

exam.

G. Course Highlights

This course provides key information for installation and maintenance of the

imageFORMULA DR-M160II/DR-M160, along with learning resources that

include downloadable service documentation from within the course.

Students may work at their own pace.

H. Course Equipment

Windows workstation (Vista, XP, 2007, or higher)

Microsoft Internet Explorer v7.0 or higher

Applicable accessories (hardware and software)

I. Service Materials

The materials required for the imageFORMULA DR-M160II Series Training

Program are listed in the table below.

Table 6 – Service Materials

Model Item Location

imageFORMULA DR-M160II

e-Learning Training

Program Conducted online

Service Manual Downloadable from within the

e-Learning course and the

e-Support Center Web Site

Parts Catalog

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IV. Servicing Notes

A. Power and Plug Requirements

Canon USA strongly suggests that dedicated and properly grounded outlets

be provided for the imageFORMULA DR-M160II scanner.

The imageFORMULA DR-M160II requires a 120V, 60 Hz NEMA 5-15R

receptacle for proper operation. Before installation, confirm that the proper

dedicated NEMA receptacles are available for these devices.

Table 7 – Power and plug Requirements

imageFORMULA DR-M160II

NEMA 5-15R

IMPORTANT

We recommend an additional standard 120 V/15 A outlet for service

tools, such as a laptop computer or vacuum that may be used when

servicing or configuring the machine.

Use only dedicated and properly grounded outlets for the Scanner. Do

not use extension cords. The ground connection serves to provide the

internal electronics with a reference voltage. Faulty or poor ground

sources will cause this reference voltage to fall into a range that no

longer serves as a reliable reference voltage. The internal logic and

programming of the imageFORMULA Scanner will not perform reliably

because there is an insufficient difference between the internal

operating signal voltages and the poor ground reference signal. A

qualified electrician can measure and provide the ground source that

the imageFORMULA Scanner machines or any computer controlled

office equipment requires.

Before installation, confirm that all necessary receptacles are available.

Phase converters and step down transformers are not supported.

Table 8 – Power Requirements for the Main unit and Accessories

Part or Accessory Power Supply Power Receptacle

imageFORMULA DR-M160II

120 V/15 A outlet NEMA 5-15R

imageFORMULA Flatbed Scanner Unit 101

imageFORMULA Flatbed Scanner Unit 201

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B. Installation Weight & Dimensions

The Canon imageFORMULA DR-M160II approximate weight and dimensions

differ depending on how it is configured with the optional accessories. The

dimensions are for reference only and should not be confused with the

required space for installation.

Table 9 – Weight Table

Accessory Approximate

Weight

imageFORMULA DR-M160II (without AC Adapter) 7.05 lb 3.2 kg

imageFORMULA Flatbed Scanner Unit 101 7.7 lb 3.5 kg

imageFORMULA Flatbed Scanner Unit 201 18.7 lb 8.5 kg

Table 10 – Dimensions Table

Unit Height Width Depth

imageFORMULA DR-M160II

(with the trays open) 14.4” 366 mm 11” 280 mm 23.9” 606 mm

imageFORMULA Flatbed Scanner Unit 101

(with the cover closed) 3.1” 79 mm 11.4” 290 mm 20.2” 513 mm

imageFORMULA Flatbed Scanner Unit 201

(with the cover closed) 3.8” 96 mm 22.5” 571 mm 17.2” 436 mm

Figure 1 – Dimensions

imageFORMULA DR-M160II

Front

(With the Feed Tray Attached and the Document

Eject Tray closed)

Side

(With the Feed Tray Attached and the Document

Eject Tray open)

3 Dimensions include the Feed Tray attached (with Feed Supports extended) and Document eject tray open (with Eject

Supports extended).

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C. Installation Space Requirement

The performance of this scanner is affected by the environment in which it is

installed. Make sure that the location where the scanner is installed meets the

following environmental requirements:

Provide at least 3.94” (100 mm) of space in the front and sides of the

scanner for documents output after being scanned and for operation,

maintenance, and ventilation.

Avoid installing the machine in direct sunlight lf this is unavoidable, use

curtains to shade the scanner.

Avoid locations where a considerable amount of dust accumulates as dust

may adversely affect the inside of the scanner.

Avoid warm or humid locations, such as near a water faucet, water heater,

or humidifier.

Avoid locations where ammonia gas is emitted.

Avoid locations near volatile or flammable materials, such as alcohol or

paint thinner.

Avoid locations that are subject to vibration.

Avoid exposing the scanner to rapid changes in temperature. If the room

in which the scanner is installed is cold but rapidly heated, water droplets

(condensation) may form inside the scanner. This may result in a

noticeable degradation in scanning quality. The following conditions are

recommended for optimal scanning quality: Room temperature: 10 °C to

32.5 °C (50 °F to 90.5 °F) Humidity: 20% to 80% RH

Avoid installing the scanner near equipment that generates a magnetic

field (e.g. speakers, televisions, or radios.)

Figure 2 – Installation Space

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D. Software Installation Procedures (End-User)

To use the scanner, install the following software from the included setup

disk.

CaptureOnTouch

Scanner diver

Note: The software should be installed before connecting the machine to a

computer.

The following steps outline the imageFORMULA DR-M160II installation on

Microsoft Windows.

1. Login to the PC using an account with Administrator privileges.

2. Before installing the software, exit all other applications.

3. Load the setup disk into the DVD drive of the computer. If the User

Account Control screen appears (Windows 7/Vista), click [Yes] or

[Permissions].

4. The setup menu starts automatically (Figure 3 below).

5. Click [Typical Installation].

Figure 3 – Scanner Setup Menu Screen

Refer to the imageFORMULA DR-M160II User Manual for complete

installation procedures.

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E. Estimated Installation Time (End-User)

The estimated installation time to unpack and install the machine is

approximately 10 minutes. The estimated installation time is based on an

end-user completing the installation and is for reference purposes only.

Excluded from the estimated installation time is the time to prepare the

installation space, the time to setup the Desktop PC, and the time to setup

and install the imageFORMULA Flatbed Scanner Unit.

F. Recommended Computer Requirements (End-User)

The following are the Desktop PC or Laptop specifications4to use with the

imageFORMULA DR-M160II:

CPU: Intel Core i7 2.8 GHz or faster

Memory: 4 GB or more

Hard disk: 3 GB or more available space required for software installation

USB interface: Hi-Speed USB 2.0

Monitor: Resolution of 1024 x 768 (XGA) or better recommended

Optical drive: Drive capable of reading DVDs

Operating system

Microsoft Windows XP Service Pack 3 or later

Microsoft Windows XP x64 Edition Service Pack 2 or later

Microsoft Windows Vista Service Pack 2 or later (32-bit/64-bit editions)

Microsoft Windows 7 Service Pack 1 or later (32-bit / 64-bit editions)

Other requirements:

An ISIS-compatible application or a TWAIN-compatible application that is

compatible with the above operating systems.

.NET Framework 3.5 or later

G. Special Tools

In addition to the standard tools used to service this device, the following

special tools should also be carried by the service technicians when servicing

an imageFORMULA DR-M160II.

Table 11 – Special Tools List

Description Part Number

Remarks

Shading sheet TKM-0326

TKM-0332 Used to adjust the light (10 sheets/1 set)

Scale parameter

adjustment sheet TKM-0271 Used for the scale parameter adjustment Can also be

created from copier paper by the service technician.

Test sheet TKM-0271 Used for image display checking (10 sheets/1 set)

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

4 Specifications are subject to change without notice.

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H. Consumable Parts (End-User)

Consumable parts are defined as those parts having a limited yield that will

be reached during a customer’s specific machine operation and should be

replaced as needed. Examples of consumable parts may include but are not

limited to feed rollers, separation rollers, etc. The consumable parts provided

below show an estimated yield to assist in the initial parts/supplies planning.

Note: All consumable parts shown in the below table are for reference

purposes only and are subject to change without notice.

Table 12 – Consumable Parts

Description Item Number2

Expected Life

(sheets) Remarks

Feed roller MG1-4985-000 200,000 Because of the worn rollers, it

is necessary to replace when

feed errors occur after

cleaning.

Retard roller MG1-4620-010 200,000

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

I. Recommended Replacement Parts

Canon USA recommends that a dealer keep the following parts in stock for

replacement purposes in case of a hardware failure.

Table 13 – Recommended Replacement Parts

Description Item Number

Quantity Remarks

Control PCB MG1-4995-000 1

Sub PCB MG1-4601-000 1

Upper Reading Unit MG1-8308-000 1

Lower Reading Unit MG1-8309-000 1 Includes reading guide

Upper Reading Guide MF1-4733-000 1 A reading glass attached

Lower Reading Guide MF1-4734-000 1

Feed motor MH7-1174-000 1

Main motor MH7-1173-000 1

AC adapter MG1-4558-000 1

2 Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

5 Estimated average values in the field, based on the number of sheets separated, not the size of the sheets scanned. Data is

subject to change depending upon many factors including, without limitation, environment, and customer handling of the

scanner equipment.

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J. Periodic Maintenance (End-User)

The parts in the table below must be periodically: replaced and/or cleaned, to

ensure a specific level of machine performance. These parts are likely to

affect the performance once they fail even in the absence of external change

or damage. Whenever possible, the customer/end-user and/or the service

technician should plan periodic replacement and/or cleaning as described in

the below table to maintain peak scanning quality.

WARNING

When cleaning the scanner, turn OFF the power switch and disconnect

the power cord from the power outlet.

Do not use spray cleaners. Precision mechanisms, such as the light

source, may get wet, and cause a malfunction.

Never use paint thinner, alcohol, or other organic solvents to clean the

scanner. The exterior of the scanner may become deformed, discolored,

or melted. Such solvents may also cause a fire or electric shock.

Table 14 – Periodic Maintenance

Item Interval Details

necessary 200,000

sheets

Main Body ∆ Use a cloth slightly dampened with water and

well wrung out to remove any dirt, and then use a

clean, dry cloth to wipe the main body.

Reading Glass ∆ Use a soft, clean, and dry cloth to wipe off any

dirt.

Retard Roller ∆ ● Use a cloth slightly dampened with water and

well wrung out to remove any dirt, and then use a

clean, dry cloth to wipe the main body.

Note: Remove the retard/feed roller from the

main body before cleaning.

Feed Roller ∆ ●

Other Rollers ∆

Feed Path ∆ Use such as air blowers to remove any dust and

paper particles that have accumulated on the

feed path.

K. Firmware Upgrade

Firmware can be downloaded by the end-user or service technician via a USB

cable that is connected to a computer.

Firmware is available for download on the Canon USA public Web Site

(http://www.usa.canon.com/cusa/support/office/). When servicing the

machine, make sure to go to the Canon USA public Web Site, and download

the most recent firmware.

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V. End-User Service Offerings

A. imageFORMULA DR-Scanner Limited Warranty

One (1) year after delivery to the original purchaser.

For detailed limited warranty information, please refer to the Warranty terms

and conditions located in the in the Appendix.

Note: No warranty is given on any consumables such as paper.

B. Technical support for the End User

Telephone Support1.

The first technical support call from the end-user is handled by CITS

(Canon Information Technology Services). The CITS helpdesk, at 1-800-

423-2366, is available Monday through Friday, 8 A.M. to 8 P.M. E.T.

(Eastern Time), except for holidays. The CITS help desk provides the

following support:

Answers product related questions.

Assists the end-user with pre-sales and post-sales inquiries.

Redirects the end-user calls to the Authorized Servicer of record. If

there is no Authorized Servicer of record the CITS Help Desk will:

Attempt to resolve hardware, software and operational problems.

Assist the customer with installation and setup

If telephone based troubleshooting fails to resolve a problem, CITS

either provides the end-user with the contact information of the nearest

third party service provider, or processes and Exchange Service

Internet Support2.

End-user support is also available via the Canon USA consumer Web

Site: http://consumer.usa.canon.com. The end-user can access software

downloads, FAQs (Frequently Asked Questions), register their product,

review promotions, and research products. Information for technical

support by telephone, e-mail, and third-party service provider locations is

also available on the consumer Web Site.

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Exchange Service3.

The Exchange Service option enables Canon USA to ship the end-user a

replacement product for the defective product.

CITS will help the end-user over the telephone to diagnose any problems

with the imageFORMULA DR-M160II first. If telephone-based

troubleshooting fails to resolve the problem and Exchange Service is

requested, the CITS help desk issues the end-user a Return Authorization

Number.

The end-user must provide the CITS help desk with the following

information:

Product serial number

A ship to location for the replacement product

Canon USA will ship a replacement product to the end-user by the next

business day (unless in a rural or remote location), provided the request is

made prior to 4 P.M. E.T., Monday through Friday, except for holidays.

The replacement product includes a prepaid shipping label for the return

shipment of the defective product back to Canon USA. The end-user must

ship the defective product within ten (10) days of receipt of the

replacement product.

IMPORTANT: Exchange Service is not available to ASCR (Authorized

Servicer Customer Registration) registered customers. See "Authorized

Servicer Customer Registration System," on page 17.

imageFORMULA DR-M160II Service Guide

imageFORMULA DR-M160II Service Guide June 2014

Page 15

C. Post-Warranty Support

Post warranty support for the imageFORMULA DR-M160II is available for

customers via an eCarePAK extended Service Plan, a Dealer Maintenance

Agreement or a third party service provider.

If a Customer calls CITS for service after the product warranty has expired,

the customer will be instructed to contact the Dealer or Authorized Servicer

registered to their product under the ASCR Program (if the dealer selected

either Dispatch by CITS or the Warranty Marketing Program).

eCarePAK1.

A Canon eCarePAK Extended Service Plan is available to enable the

customer to extend the service coverage on their Canon product beyond

the one (1) year limited warranty.

With the eCarePAK Extended Service Plan, the customer will receive toll-

free telephone support from the CITS Helpdesk, and if needed, Exchange

Service for their Canon product.

eCarePAK coverage options are available for purchase by the customer

for periods of one (1) year, two (2) years, three (3) years and four (4)

years to provide the customer a total of up to five (5) years of coverage for

the machine including the manufactures one-year warranty.

Notes:

An eCarePAK Extended Service Plan must be purchased during the

product warranty period and goes into effect on the day the original

warranty expires.

The eCarePAK Extended Service Plan does not include extended

coverage for any consumables, such as paper.

A Dealer or Authorized Servicer can purchase the eCarePAK from

their Distributor.

Maintenance Agreement2.

A dealer or Authorized Service Provider may create a Maintenance

Agreement to provide post-Warranty service and support to their

customers. Reference the Suggested Maintenance Agreement rates

section of this Service Guide (Page Error! Bookmark not defined.).

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Canon imageFORMULA DR-M160II User manual

Canon imageFORMULA DR-M160II User manual

Canon imageFORMULA DR-M160II User manual

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