IBM SPSS Data Collection Server 6.0.1 Installation guide

i

IBM SPSS Data Collection Server 6.0.1

Installation Guide

Note: Before using this information and the product it supports, read the general information

under Notices on p. 164.

This edition applies to IBM SPSS Data Collection Server 6.0.1 and to all subsequent releases and

modiﬁcations until otherwise indicated in new editions.

Adobe product screenshot(s) reprinted with permission from Adobe Systems Incorporated.

Microsoft product screenshot(s) reprinted with permission from Microsoft Corporation.

Licensed Materials - Property of IBM

Licensed Materials - Property of IBM © Copyright IBM Corporation 2000, 2011

U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP

Schedule Contract with IBM Corp.

Preface

Welcome to the IBMSPSSDataCollectionServer6.0.1InstallationGuide. This guide provides

information on installing IBM SPSS Data Collection Server 6.0.1 products (x86 32-bit and x64

64-bit editions). For information about using the products, refer to the appropriate application

user guide.

Adobe Portable Document Format (.pdf) versions of the guides are available on the IBM SPSS

Data Collection Server 6.0.1 DVD-ROM. Viewing and printing the documents requires Adobe

Reader. If necessary, you can download it at no cost from www.adobe.com. Use the Adobe Reader

online Help for answers to your questions regarding viewing and navigating the documents.

Notice: IBM® SPSS® Data Collection offers many powerful functions and features for use in

the business of our customers. IBM is not responsible for determining the requirements of laws

applicable to any licensee’s business, including those relating to Data Collection Program, nor that

IBM’s provision of (or any licensee’s receipt of) the Program meets the requirements of such laws.

All licensees shall comply with all laws applicable to use and access of the Program, whether such

use or access is standalone or in conjunction with any third party product or service.

About IBM Business Analytics

IBM Business Analytics software delivers complete, consistent and accurate information that

decision-makers trust to improve business performance. A comprehensive portfolio of business

intelligence,predictive analytics,ﬁnancial performance and strategy management,andanalytic

applications provides clear, immediate and actionable insights into current performance and the

ability to predict future outcomes. Combined with rich industry solutions, proven practices and

professional services, organizations of every size can drive the highest productivity, conﬁdently

automate decisions and deliver better results.

As part of this portfolio, IBM SPSS Predictive Analytics software helps organizations predict

future events and proactively act upon that insight to drive better business outcomes. Commercial,

government and academic customers worldwide rely on IBM SPSS technology as a competitive

advantage in attracting, retaining and growing customers, while reducing fraud and mitigating

risk. By incorporating IBM SPSS software into their daily operations, organizations become

predictive enterprises – able to direct and automate decisions to meet business goals and achieve

measurable competitive advantage. For further information or to reach a representative visit

http://www.ibm.com/spss.

Technical support

Technical support is available to maintenance customers. Customers may contact Technical

Support for assistance in using IBM Corp. products or for installation help for one of the

supported hardware environments. To reach Technical Support, see the IBM Corp. web site

at http://www.ibm.com/support. Be prepared to identify yourself, your organization, and your

support agreement when requesting assistance.

Licensed Materials - Property of IBM ©

Copyright IBM Corporation 2000, 2011

iii

Contents

1 IBM SPSS Data Collection Server 6.0.1 Installation

Instructions 1

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and configuration notes . . . . . . . 1

Beforeyoustart........................................................... 1

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications. . . . . . . . . . . . 2

2 Installing required software 8

Required softwarechecklist..................................................... 8

Installing Microsoft.NETFramework3.5SP1..................................... 9

Installing Microsoft Data Access Components 2.8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above . . . . . . . . . . . . . . . . . 10

Installing InternetInformationServices.........................................11

Installing Microsoft SQL Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing Microsoft Office Web Components (OWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit) . . . . . . 15

3 IBM SPSS Data Collection Interviewer Server installation

information 16

Installationchecklist...........................................................16

IBM SPSS Data Collection Interviewer Server system configurations . . . . . . . . . . . . . . . . . . . . . . 19

Installationsusingdiskimagingorterminalservices...................................20

Installationsontoadomaincontroller..............................................20

Installing from a downloaded file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Supportedvirtualizationenvironments .............................................21

Supportedupgradepaths.......................................................21

Dialercertification............................................................22

Pre-installation checklist for the IBM SPSS Data Collection Interviewer Server installation

procedure...................................................................24

Checking that Microsoft Internet Explorer 8 or above or Firefox 3.x or above is installed . . . . 24

Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . . . . 25

CheckingthatDCOMisenabled...............................................25

CheckingthatSQLServerisrunningcorrectly....................................25

CheckingthatIISisrunningcorrectly ..........................................26

Creating the installing and running users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Creatingtheanonymousaccessuser ..........................................29

Licensed Materials - Property of IBM ©

Copyright IBM Corporation 2000, 2011

iv

CreatingtheIBMSPSSDataCollectionusergroup................................30

Givingeveryonefullpermissionson\InetPub\wwwroot.............................31

Preparing to run IBM SPSS Data Collection Interviewer Server through a firewall . . . . . . . . . 31

Backing up your system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Installationprocedures.........................................................33

Installationflowchart..........................................................35

Singlemachineinstallation......................................................37

Clusterinstallation............................................................55

Creatingthesitepreparationfileandfolder......................................56

Installing the IBM SPSS Data Collection Interviewer Server services on each machine

namedinthesitepreparationfile..............................................63

Clusterinstallation.........................................................55

Virtualdirectory,sessionengine,andWebserviceregistration.......................69

Post-installation checklist for IBM SPSS Data Collection Interviewer Server installation. . . . . . . . 71

AddingDCOMpermissionsforscriptwriterstoLogBckO2 ...........................73

EnablingchartsinthePhoneReportsactivity.....................................73

Enablingpop-upsandfiledownloads...........................................74

Thingsyoumustdo........................................................75

Thingsyoumustdoiftheyarenotdoneautomatically..............................83

Optionaltasks............................................................85

Thingsyoumustdoonlocalmachines..........................................95

Installing IBM SPSS Data Collection Interviewer Server for off-line use . . . . . . . . . . . . . . . . . . . . 98

Improving stability when running IBM SPSS Data Collection Interviewer Server

Administrationoff-line..................................................... 100

4 IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, and IBM SPSS Data

Collection Author Server Edition installation information 101

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition installation overview . . . . . 101

Checklist for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection

Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server Edition

installation.............................................................. 102

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition installation scenarios . 103

Installationsontoadomaincontroller ......................................... 104

Silentinstallation......................................................... 104

Creatingtheusersandtheusergroup......................................... 109

Ports for running IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection

Survey Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition through

afirewall............................................................... 113

v

Installing IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey

Reporter Server Edition, or IBM SPSS Data Collection Author Server Edition . . . . . . . . . . . . 114

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter

Server Edition, and IBM SPSS Data Collection Author Server Edition post-installation tasks 119

5 Maintenance tasks 131

Maintenancechecklist........................................................ 131

Restartingallmachinesinacluster........................................... 131

Addinganewinterviewingservertoanexistingcluster............................ 131

Adding session engines to an IBM SPSS Data Collection Interviewer Server . . . . . . . . . . . . 133

Updating passwords for IBM SPSS Data Collection Interviewer Server components and

services................................................................ 135

DeletingortruncatingSQLlogfiles........................................... 136

ChangingtheWebsiteport................................................. 136

ChanginginterviewingURLsandregistrationpasswords........................... 137

Recyclingapplicationpools................................................. 138

Updating the password for IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data

Collection Survey Reporter Server Edition, and IBM SPSS Data Collection Author Server

Edition................................................................. 139

Runningthevariableeditsmigrationtool....................................... 140

6 Modification, repair, and removal 143

Modifying, repairing,orremovingyourinstallation................................... 143

Modifying an installation................................................... 143

Repairinganinstallation ................................................... 144

RemovingIBMSPSSDataCollectionServerapplications .......................... 144

7 Troubleshooting 146

TroubleshootingandFAQs ..................................................... 146

HowdoIchangetheoptionsinasitepreparationfile? ............................ 146

The folder in which I created the site preparation file is not visible from the machines

namedinthesitepreparationfile............................................. 146

The installation program fails when I select a non-default web site installation location on a

64-bitsystem............................................................ 146

The installation program fails with the message ‘Error 1608: Unable to create InstallDriver

instance’............................................................... 147

HowdoIcreateaninstallationlogfile?........................................ 147

vi

I’ve installed a new application version and get errors when I try to select things from the

menusinIBMSPSSDataCollectionInterviewerServerAdministration................ 147

I can log in to IBM SPSS Data Collection Interviewer Server Administration if I enter the

URL as //localhost/... but not if I enter the server’s name instead of localhost . . . . . . . . . . . . 148

How do I simultaneously login to separate IBM SPSS Data Collection Interviewer Server

Administration or IBM SPSS Data Collection Interviewer Server sessions as different users

inInternetExplorer? ...................................................... 148

Machines in the cluster can ping one another successfully but cannot see FMRoot. . . . . . . 148

Errorswhenattemptingtopingmachinesinacluster ............................. 148

I want to check that SQL Server is running on the Database server but I cannot see the

servernameinthelistofservers............................................. 149

The location of the Web Site folder containing SPSSMR has changed since IBM SPSS Data

CollectionServerapplicationswereinstalled.................................... 149

My site uses Microsoft ISA. Are there any changes I need to make in order to run IBM

SPSSDataCollectionInterviewerServerAdministration?.......................... 151

I’m installing onto Windows XP, and the installation fails when I click Next

on the mrInterviewData IBM SPSS Data Collection Interviewer Server

AdministrationDatabaseSetuppage.......................................... 151

The installer says it can’t find SQL server running on the machine specified. . . . . . . . . . . . . 152

Checking that machines in a cluster can communicate with each other . . . . . . . . . . . . . . . . 152

After upgrading to a IBM SPSS Data Collection Server 6.0.1 cluster, custom instances that

were created for the purpose of load balancing are no longer present on the servers. . . . . . 153

Installing the export components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Enabling security access for Microsoft Excel, Word, and PowerPoint exports . . . . . . . . . . . 154

I’m having problems running IBM SPSS Data Collection applications remotely on Windows

XP ................................................................... 155

I’m having problems logging into IBM SPSS Data Collection Interviewer Server

Administration or installing/running IBM SPSS Data Collection Survey Reporter Server

EditionorIBMSPSSDataCollectionAuthorServerEdition......................... 156

Users who log in with Windows user names cannot activate projects . . . . . . . . . . . . . . . . . 156

MysiteblocksaccesstoURLsthatreference.dllfiles............................. 156

IBM SPSS Data Collection Server applications are not running properly in Internet Explorer

8.x.................................................................... 158

I receive the error message “Failed to load MDM Document: The network location cannot

bereached” ............................................................ 158

I receive a “Maximum Length Exceeded” error when populating numerous tables in IBM

SPSSDataCollectionSurveyTabulation ....................................... 158

The IBM SPSS Data Collection Interviewer Server Administration User Administration

activity does not work in a FIPS 140-2 enabled, Windows Server 2008 environment . . . . . . . 158

I’m unable to activate a project in a Windows Server 2008 cluster . . . . . . . . . . . . . . . . . . . . 159

I receive an error when attempting to activate a project that contains certain non-English

characters.............................................................. 159

I’ve successfully licensed IBM SPSS Data Collection Dialer but cannot work with CATI

projectsinthePhoneParticipantsactivity...................................... 159

How do I view logs files from a previous IBM SPSS Data Collection Server installation? . . . 159

After installing the IBM SPSS Data Collection Developer Library, topics are missing from

thehelpsystem?......................................................... 160

vii

I’ve uninstalled IBM SPSS Data Collection Interviewer Server but IBM SPSS Data

CollectionInterviewerServerAdministrationisstillthere .......................... 160

I’ve uninstalled IBM SPSS Data Collection Interviewer Server but can’t reinstall it. . . . . . . . 160

Appendix

A Notices 164

Index 167

viii

Chapter

1

IBM SPSS Data Collection Server 6.0.1

Installation Instructions

IBM SPSS Data Collection Server 6.0.1 Installation Instructions and

configuration notes

These instructions are for installing IBM SPSS Data Collection Server 6.0.1(x86 32-bit and x64

64-bit editions), which includes the following products:

IBM® SPSS® Data Collection Interviewer Server Administration

IBM® SPSS® Data Collection Interviewer Server, including the Accessories, Interview, and

Web services and the IBM® SPSS® Data Collection Load Tool.

Note: The mrDtsRun accessory is only available in x86 32-bit installations. x64 64-bit DTS

packages can only run in x86 32-bit mode.

IBM® SPSS® Data Collection Phone Interviews

IBM® SPSS® Data Collection Remote Administration

IBM® SPSS® Data CollectionSurveyTabulation

IBM® SPSS® Data Collection Author Server Edition and IBM® SPSS® Data Collection

Survey Reporter Server Edition (x86 32-bit only)

IBM® SPSS® Data Collection Survey Reporter Developer Kit

Before you start

Before you attempt to install IBM SPSS Data Collection Server 6.0.1, take the time to read

and understand these notes.

If you are upgrading from a previous version of Interviewer Server\mrInterview, Web Reports

for Surveys\mrTables, or Reports for Surveys\Reporter, refer to Required software checklist,

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications,andSupported

upgrade paths before you install the new version. This ensures that your system satisﬁes the

requirements for version 6.0.1.

Notes

If you are currently using a version of Interviewer Server\mrInterview, Web Reports for

Surveys\mrTables, or Reports for Surveys\Reporter prior to version 5.5, the IBM SPSS Data

Collection Server 6.0.1 installation procedure will prompt you to uninstall the earlier versions

Licensed Materials - Property of IBM © Copyright

IBM Corporation 2000, 2011

1

2

Chapter 1

before installing IBM SPSS Data Collection Server 6.0.1. For more information, see the

topic Supported upgrade paths in Chapter 3 on p. 21.

You cannot upgrade the x86 32-bit editions of the IBM SPSS Data Collection Server

applications to the x64 64-bit edition of the IBM SPSS Data Collection Server applications.

If you are currently using 32-bit IBM SPSS Data Collection Server applications, you must

uninstall these applications prior to installing the 64-bit IBM SPSS Data Collection Server

applications.

What you need to run the IBM SPSS Data Collection Server 6.0.1 applications

The minimum hardware and software requirements for IBM SPSS Data Collection Server 6.0.1

applications are as follows:

IBM SPSS Data Collection Interviewer Server

Web Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM, more recommended.

A hard disk with at least 100MB of available disk space.

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

Microsoft Internet Explorer 8 or above.

Internet Information Server (IIS) 7.0 or above.

Interview Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM, more recommended.

A hard disk with at least 200MB of available disk space (space depends on the number of

projects on the server).

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

Microsoft Internet Explorer 8 or above.

Microsoft Data Access Components (MDAC) 2.8 or later (supplied).

Microsoft .NET Framework 3.5 SP1.

3

IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Internet Information Server (IIS) 7.0 or above.

IBM® SPSS® Data Collection Developer Library (recommended) .

Accessories Service

As Interview Service.

Microsoft Ofﬁce Web Components (OWC) version 10 or later (for the charting feature of

the Phone Reports activity only).

Database Service

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Microsoft SQL Server (on at least one machine).

Scriptwriter Service

Microsoft® Windows® XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft

Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit

edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86

32-bit or x64 64-bit edition).

Pentium-class processor running at 500MHz or faster.

256MB or more of random-access memory (RAM).

A hard disk with at least 150MB of available disk space.

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

For XP Professional

Microsoft Internet Explorer 8 or above.

Microsoft Data Access Components (MDAC) 2.8 or later (supplied).

For XP Professional, Microsoft .NET Framework 3.5 SP1.

For Vista and 7

Microsoft Internet Explorer 8 or above.

Microsoft .NET Framework 3.5 SP1.

Telephone Interviewing Supervisor Stations

Microsoft® Windows® XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft

Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit

edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86

32-bit or x64 64-bit edition)

Pentium-class processor running at 500MHz or faster.

256MB or more of random-access memory (RAM).

A hard disk with at least 100MB of available disk space.

4

Chapter 1

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

For XP Professional, Vista, and 7

Microsoft Internet Explorer 8 or above.

Telephone Interviewing Interviewer Stations

Either:

Microsoft® Windows® XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft

Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit

edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86

32-bit or x64 64-bit edition)

Or:

Wyse terminals running Linux V6 and Firefox 3.x or above.

For Windows: Pentium®-class processor operating at 1GHz or faster. 2GHz recommended;

For Wyse:486-t

ype processor operating at 66MHz or faster; Intel Pentium III or later

recommended.

For Windows:512MBRAM;For Wyse: 32MB of random-access memory (RAM); 128MB

recommended.

A hard disk with at least 200MB of available disk space.

A 1024 x 768 or higher resolution graphics adaptor that supports at least 16-bit color.

ADVD-ROMdrive.

For XP Professional, Vista, and 7

Microsoft Internet Explorer 8 or above.

For Linux

Firefox 3.x or above.

Note: Modem dialing is not supported on Wyse Winterms: a PC running Microsoft Windows,

as previously speciﬁed, is required.

IBM SPSS Data Collection Remote Administration

As Interview Service

IBM SPSS Data Collection Survey Tabulation

Operating systems

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

5

IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Important: InstallingIBM®SPSS®DataCollectionSurveyTabulationonMicrosoftWindows

XP is not supported. Instructions relating to XP are provided solely to enable demonstration and

evaluation copies of the software to be installed.

Hardware

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM (2 GB recommended).

A hard disk with at least 200MB of available disk space.

DVD-ROM drive required for installation.

Software

Microsoft .NET Framework 3.5 SP1.

Microsoft Data Access Components (MDAC) 2.8 or later (supplied).

Microsoft Internet Explorer 8 or above. For more information, see the topic Installing

Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10.

Firefox 3.x or above

Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit).

Microsoft Internet Information Server (IIS) 7.0 or above, with ASP.NET option.

Microsoft SQL Server (on at least one machine).

For running the charting feature, Microsoft Ofﬁce Web Components (OWC) version 10 or

later must be installed.

For more information about the required software, see the Required Software Checklist.

IBM SPSS Data Collection Survey Reporter Server Edition and IBM SPSS Data Collection Author

Server Edition

Operating systems

Server:

Microsoft Windows Server 2003 R2 Business or Enterprise Edition (x86 32-bit or x64 64-bit

edition) or Microsoft Windows Server 2008 (standard and R2) Business or Enterprise Edition

(x86 32-bit or x64 64-bit edition). Note that Microsoft Windows Server 2003 R2 is only

supported when upgrading from a previous IBM SPSS Data Collection version..

Client:

Microsoft® Windows® XP Professional (x86 32-bit edition) with Service Pack 3, Microsoft

Windows Vista Business or Enterprise Edition with Service Pack 2 (x86 32-bit or x64 64-bit

edition), or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 (x86

32-bit or x64 64-bit edition)

Hardware

Pentium®-class processor operating at 1GHz or faster. 2GHz recommended.

512MB RAM, more recommended.

6

Chapter 1

A hard disk with at least 200MB of available disk space (space depends on the number of

projects on the server).

A graphics adapter with 1024 x 768 resolution or higher and a minimum 16-bit color quality

setting.

DVD-ROM drive required for installation.

Software

For Windows XP systems:

Microsoft .NET Framework 3.5 SP1.

Microsoft Internet Explorer 8 or above. For more information, see the topic Installing

Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10.

Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in

the web-deployed versions of IBM® SPSS® Data Collection Author and IBM® SPSS® Data

Collection Survey Reporter. You must manually install the Microsoft .NET Framework

Assistant Add-on. For more information, see the topic Installing Microsoft Internet Explorer

8 or above or Firefox 3.x or above in Chapter 2 on p. 10.

Note: For best results, use Microsoft Internet Explorer 8 or above.

Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit).

Microsoft Ofﬁce 2007 or 2010 (x86 32-bit or x64 64-bit) (required for exporting to Microsoft

Word, Excel or PowerPoint, or to HTML). Note that the IBM SPSS Data Collection 32-bit

applications will only function properly with the 32-bit version of Microsoft Ofﬁce; the

IBM SPSS Data Collection 64-bit applications will only function properly with the 64-bit

version of Microsoft Ofﬁce.

For viewing charts, Microsoft Ofﬁce Web Components (OWC) license (version 10 or later).

Note that charts are not currently available when using the x64 64-bit IBM® SPSS® Data

Collection applications.

For Windows Vista or 7 systems:

Microsoft .NET Framework 3.5 SP1

Microsoft Internet Explorer 8 or above. For more information, see the topic Installing

Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10.

Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in

the web-deployed versions of Author and Survey Reporter. You must manually install the

Microsoft .NET Framework Assistant Add-on. For more information, see the topic Installing

Microsoft Internet Explorer 8 or above or Firefox 3.x or above in Chapter 2 on p. 10.

Microsoft Ofﬁce 2007 or 2010 (x86 32-bit or x64 64-bit) (required for exporting to Microsoft

Word, Excel or PowerPoint, or to HTML). Note that the IBM SPSS Data Collection 32-bit

applications will only function properly with the 32-bit version of Microsoft Ofﬁce; the

IBM SPSS Data Collection 64-bit applications will only function properly with the 64-bit

version of Microsoft Ofﬁce.

For viewing charts, Microsoft Ofﬁce Web Components (OWC) license (version 10 or later).

7

IBM SPSS Data Collection Server 6.0.1 Installation Instructions

Additional IBM® SPSS® Data Collection Survey Reporter Server Edition and IBM® SPSS® Data

Collection Author Server Edition considerations

The Internet Explorer security settings can adversely affect access to Survey Reporter Server

Edition and Author Server Edition. It is recommended that you conﬁgure Internet Explorer for

Medium security (Tools →Internet Options →Security tab →Security level for this zone).

– A security setting of High will prevent all users from logging into IBM® SPSS® Data

Collection Interviewer Server Administration, thus preventing access to Survey Reporter

Server Edition and Author Server Edition.

– A security setting of Medium -high will allow users to login to Interviewer Server

Administration, but will prevent most users from launching Survey Reporter Server Edition

and Author Server Edition from their respective links.

Users who only belong to the Windows Guests account are not able to install or run Survey

Reporter Server Edition and Author Server Edition.

Survey Reporter Server Edition and Author Server Edition are only available in x86 32-bit

format.

Chapter

2

Installing required software

Required software checklist

Before you install any of the IBM SPSS Data Collection Server 6.0.1 applications you should

verify that any required software is installed and running. If the IBM SPSS Data Collection Server

6.0.1 installation procedure is unable to ﬁnd an application, or that application is not running

correctly, the installation procedure will fail.

IBM SPSS Data Collection Server 6.0.1 applications requires the following software.

IBM SPSS Data Collection Survey Tabulation, IBM SPSS Data Collection Survey Reporter Server

Edition, and IBM SPSS Data Collection Author Server Edition

Microsoft .NET Framework 3.5 SP1

Microsoft Data Access Components (MDAC) 2.8

Microsoft Internet Explorer 8 or above or Firefox 3.x or above

Microsoft Internet Information Services (IIS) 7.0 or above with the ASP.NET option

Microsoft SQL Server 2005 or 2008

Microsoft Ofﬁce Web Components (OWC) (required to display charts in IBM® SPSS®

Data Collection Survey Tabulation)

Microsoft Visual C++ 2008 Redistributable Package (x86 32-bit or x64 64-bit)

IBM SPSS Data Collection Interviewer Server

Available on the IBM® SPSS® Data Collection Interviewer Server installation CD

The following software is required and can be installed manually from the IBM SPSS Data

Collection Server 6.0.1 installation CD.

Software Web Servers Interviewing

Servers

Accessories

Servers

Database

Servers

Scriptwriters’

machines

Microsoft

Data Access

Components

2.8

Yes Yes Yes No Yes

IBM® SPSS®

Data Collection

Developer

Library

No No No No Optional

Purchase and install separately

Licensed Materials - Property of IBM © Copyright

IBM Corporation 2000, 2011

8

9

Installing required software

The following required software must be purchased and installed separately before Interviewer

Server can be installed.

Software Web Servers Interviewing

Servers

Accessories

Servers

Database

Servers

Scriptwriters’

machines

Microsoft

Internet

Information

Services 7.0

or above with

the ASP.NET

option

Yes Yes Yes N o No

Microsoft

SQL Server

2005 or 2008

(Interviewer

Server

Professional

only)

No No No Yes No

Download and install separately

The following required software must be downloaded (for free) and installed separately.

Software Web Servers Interviewing

Servers

Accessories

Servers

Database

Servers

Scriptwriters’

machines

Microsoft .NET

Framework 3.5

SP1

Yes Yes Yes No Yes

Microsoft

Internet

Explorer 8

or above or

Firefox 3.x or

above

Yes Yes Yes No Yes

Microsoft

Ofﬁce Web

Components

10.0 or above

No No Yes No No

Microsoft

Visual

C++ 2008

Redistributable

Package (x86

32-bit or x64

64-bit)

No No Yes No Yes

Note: For best results, use Microsoft Internet Explorer 8 or above.

Installing Microsoft .NET Framework 3.5 SP1

Before you can run any of the IBM SPSS Data Collection Server applications, you need to

install Microsoft .NET Framework 3.5 SP1 on your computer, and on machines that will run the

Accessories, Interview, or Scriptwriter services. If you attempt to install any of the IBM SPSS

10

Chapter 2

Data Collection Server applications when Microsoft .NET Framework 3.5 SP1 is not installed,

the installation program will display a message explaining that you need to install it in order

for the applications to run.

Note: Installing Microsoft .NET Framework 3.5 SP1 upgrades a number of Windows

components.

Installing Microsoft .NET Framework 3.5 SP1

EDownload and install Microsoft .NET Framework 3.5 SP1 from the Microsoft download site

(http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displayla

n

EFollow the instructions on the screen.

ERestart your computer. This is recommended even if the installation program does not request it.

EFrom Control Panel select

Administrative Tools > Internet Information Services

EIn the left-hand frame, right-click Web Sites and choose Properties.

This opens the Web Sites Properties dialog box.

EOn the Documents tab click Add.

This opens the Add Default Document dialog box.

EType Default.aspx and click OK.

EClose IIS.

Installing Microsoft Data Access Components 2.8

You need to install Microsoft Data Access Components (MDAC) 2.8 on your computer before

you can install any of the IBM SPSS Data Collection Server applications. If MDAC 2.8 (in any

language) is not already installed, the IBM SPSS Data Collection Server installation program will

install the English language version for you. If you you want to use a non-English version of

MDAC, you must manually install the appropriate language version of MDAC 2.8. You can do

this by selecting Install Microsoft Data Access Components (MDAC) 2.8 from the autoplay menu

(MDAC can also be found in the MDAC folder on the installation DVD-ROM, or you can

download it from http://www.microsoft.com/Windows/downloads/default.mspx)

Installing Microsoft Internet Explorer 8 or above or Firefox 3.x or above

Microsoft Internet Explorer 8 or above must be installed before you can install any of the IBM

SPSS Data Collection Server 6.0.1 applications. If you do not have a suitable version of Internet

Explorer installed, the IBM SPSS Data Collection Server 6.0.1 installation program will not run.

Firefox 3.x or above, with the Microsoft .NET Framework Assistant add-on, is supported in

the web-deployed versions of IBM® SPSS® Data Collection Author and IBM® SPSS® Data

Collection Survey Reporter. You must manually install the Microsoft .NET Framework Assistant

11

Installing required software

Add-on. For more information, see the topic Installing Microsoft Internet Explorer 8 or above

or Firefox 3.x or above on p. 10.

Installing Microsoft Internet Explorer 8 or above

EGo to http://www.microsoft.com/windows/ie/downloads/default.mspx

(http://www.microsoft.com/windows/ie/downloads/default.mspx)and from there

navigate to the page that provides downloads in the language of your choice.

EFollow the provided instructions to download Internet Explorer.

Note: If you are using Microsoft Internet Explorer 8 or above, you may experience various issues

when using the IBM SPSS Data Collection Server applications. You can avoid these issues by

adding the appropriate IBM SPSS Data Collection Server application URLs to the Internet Explorer

Compatibility View list. Refer to the Compatibility View topic on the Microsoft Internet Explorer

8: Features website (http://www.microsoft.com/windows/internet-explorer/features/easier.aspx)

for more information.

Installing Firefox 3.x or above

EGo to http://www.mozilla.com (http://www.mozilla.com)and from there navigate to the page that

provides downloads in the language of your choice.

EFollow the provided instructions to download Firefox.

Installing the Microsoft .NET Framework Assistant add-on

If you want to run IBM® SPSS® Data Collection Survey Reporter Server Edition or IBM®

SPSS® Data Collection Author Server Edition via the Firefox browser, you must install the

Microsoft .NET Framework Assistant add-on before running the applications.

EGo to https://addons.mozilla.org/en-US/ﬁrefox/addon/microsoft-net-framework-assist/

(https://addons.mozilla.org/en-US/ﬁrefox/addon/microsoft-net-framework-assist/).

ESelect Continue to Download,Accept and Install,thenclickInstall Now.

ERestart your Firefox browser after the installation is complete.

Installing Internet Information Services

With some operating systems, Internet Information Services (IIS) is installed as part of the

operating system. This is not the case with Windows 2003/2008 Server, where you must

manually install IIS 7 or above before installing any of the IBM SPSS Data Collection Server

6.0.1 applications.

Important:

IIS must be properly conﬁgured in order to ensure sensitive information is not exposed in

response headers. For more information, see the topic Conﬁguring Internet Information

Services to avoid the detection of hidden directories on p. 13.

12

Chapter 2

Refer to the Microsoft support article Internet Information

Server returns IP address in HTTP header (Content-Location)

(http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q218180)for more information.

You must install the ASP.NET and ISAPI extensions in addition to the default installation

features.

IBM SPSS Data Collection Interviewer Server

In IBM® SPSS® Data Collection Interviewer Server, IIS is used by the Accessories, Interviewing,

and Web services. If any of these machines is running Windows Server 2003 or 2008 you must

install IIS before installing Interviewer Server.

Installing IIS on machines running Windows 2003 Server

EInstall IIS, including the ASP.NET option on Windows 2003 Server, using the installation

instructions provided with the software.

Installing IIS on machines running Windows 2008 Server

EInstall IIS, including the ASP.NET option on Windows 2008 Server, using the installation

instructions provided with the software.

Installing ASP.NET manually

Use the following steps if you need to install ASP.NET manually on a 64-bit system.

EOpen a command prompt and navigate to

C:\WINDOWS\Microsoft.NET\Framework64\v2.0.50.727.

EType aspnet_regiis.exe /i and press Enter.

Note: ASP.NET v3.5 is for 64-bit systems only, and ASP.NET v3.5 (32-bit) is for 32-bit systems.

Notes on WebDAV

Web-based Distributed Authoring and Versioning (WebDAV) is a collection of extensions that

allow users to edit and manage ﬁles on remote servers. If you do not need WebDAV enabled on

your server, ensure that you either disable it, or disallow unneeded HTTP methods (verbs) (due to

potential security issues). WebDAV can be disabled via the Internet Information Services (IIS)

Manager. By default, the WebDAV service is disabled on the version of IIS deployed with IBM®

SPSS® Data Collection products.

If WebDAV is required on your server, use a tool UrlScan security tool to disallow the

unneeded HTTP methods (verbs). Refer the Microsoft TechNet article UrlScan Security Tool

(http://technet.microsoft.com/en-us/security/cc242650.aspx)for more information.

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IBM SPSS Data Collection Server 6.0.1 Installation guide

IBM SPSS Data Collection Server 6.0.1 Installation guide

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