Frequently Asked Questions
1. The Kasa Smart Light Bulb appears offline or unreachable,
what should I do?
• Check the light switch and make sure that it’s switched to
ON. The Kasa Smart Light Bulb requires an “always-on”
power supply to operate properly.
• Make sure you are connected to the same Wi-Fi network to
control it locally. To control the Kasa Smart Light Bulb
outside of your home, sign in to your Kasa account and
enable Remote Control.
• Reset the Kasa Smart Light Bulb and reconnect it to your
Wi-Fi network.
2. How do I reset my Kasa Smart Light Bulb?
• To reset without losing your configuration settings, turn the
light switch controlling the bulb to OFF first, then flip the
light switch on and off 3 times.
• To factory reset, turn the light switch controlling the bulb to
OFF first, then flip the light switch on and off 5 times. Note
that factory resetting the Kasa Smart Light Bulb will erase all
of your custom settings, and you’ll have to set it up again.
3. Can I control the Kasa Smart Light Bulb from multiple devices?
Yes. Download Kasa for Mobile to your devices and sign in
using the same Kasa account.
4. How do I pair the Kasa Smart Light Bulb with Amazon Echo?
Visit www.tp-link.com/en/faq-944.html or within the Kasa
Help section for pairing instructions.
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Support
Visit www.tp-link.com/support for technical support
and troubleshooting information.