QNAP VS-4012-PRO User manual

VioStor NVR

Network Video Recorder

User Manual (Version: 4.0.0)

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Thank you for choosing QNAP products! This user manual provides detailed instructions of

using the product. Please read carefully and start to enjoy the powerful functions of the

product!

 The VioStor NVR is hereafter referred to as the VioStor or the NVR.

 This user manual provides the description of all the functions of the VioStor NVR. The

product you purchased may not support certain functions dedicated to specific models.

 This user manual (version 4.0.0) is applicable for the VioStor NVR firmware version

4.0.0 only. If the VioStor NVR is running an older firmware version, please refer to the

previous versions of the user manuals.

Legal Notices

All the features, functionality, and other product specifications are subject to change

without prior notice or obligation. Information contained herein is subject to change

without notice.

QNAP and the QNAP logo are trademarks of QNAP Systems, Inc. All other brands and

product names referred to are trademarks of their respective holders.

Further, the ® or ™ symbols are not used in the text.

LIMITED WARRANTY

In no event shall the liability of QNAP Systems, Inc. (QNAP) exceed the price paid for the

product from direct, indirect, special, incidental, or consequential software, or its

documentation. QNAP makes no warranty or representation, expressed, implied, or

statutory, with respect to its products or the contents or use of this documentation and all

accompanying software, and specifically disclaims its quality, performance,

merchantability, or fitness for any particular purpose. QNAP reserves the right to revise or

update its products, software, or documentation without obligation to notify any individual

or entity.

CAUTION

1. Back up the system periodically to avoid any potential data loss. QNAP disclaims any

responsibility of all sorts of data loss or recovery.

2. Should you return any components of the product package for refund or maintenance,

make sure they are carefully packed for shipping. Any form of damages due to

improper packaging will not be compensated.

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Important Notice

 Reading instructions

Please read the safety warnings and user manual carefully before using this product.

 Power supply

This product can only be used with the power supply provided by the manufacturer.

 Service

Please contact qualified technicians for any technical enquires. Do not repair this

product by yourself to avoid any voltage danger and other risks caused by opening this

product cover.

 Warning

To avoid fire or electric shock, do not use this product in rain or humid environment.

Do not place any objects on this product.

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Regulatory Notice

FCC STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential installation. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in particular installation. If

this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

 Consult the dealer or an experienced radio/television technician for help.

The changes or modifications not expressly approved by the party responsible for

compliance could void the user's authority to operate the equipment.

Shielded interface cables, if any, must be used in order to comply with the emission limits.

CE NOTICE

Class B only.

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Table of Contents

TABLE OF CONTENTS ..................................................................................................................................... 5

SAFETY WARNING ........................................................................................................................................... 9

CHAPTER 1. INTRODUCTION .............................................................................................................. 10

1.1 OVERVIEW ............................................................................................................................................. 10

1.2 HARDWARE ILLUSTRATION ................................................................................................................... 11

1.2.1 VS – 12164 /

12156 /

12148 /

12140 U-RP Pro ......................................................... 11

1.2.2 VS – 8148 /

8140 /

8132 /

8124 U-RP Pro ................................................................... 12

1.2.3 VS – 8148 / 8140 /

8132 /

8124 Pro+ ........................................................................... 13

1.2.4 VS – 6120 /

6116 /

6112 Pro+.......................................................................................... 14

1.2.5 VS – 6020 /

6016 /

6012 Pro ............................................................................................. 15

1.2.6 VS – 4016 /

4012 /

4008 U-RP Pro.................................................................................. 16

1.2.7 VS – 4116 /

4112 /

4108 Pro+.......................................................................................... 17

1.2.8 VS – 4016 /

4012 /

4008 Pro ............................................................................................. 18

1.2.9 VS – 2112 /

2108 / 2104 Pro+ ......................................................................................... 19

1.2.10 VS – 2012 /

2008 / 2004 Pro ............................................................................................ 20

1.2.11 VS – 2008 / 2004 L ............................................................................................................... 21

1.2.12 VS – 1004 L .............................................................................................................................. 22

CHAPTER 2. INSTALL THE NVR .......................................................................................................... 23

2.1 PERSONAL COMPUTER REQUIREMENTS ................................................................................................. 24

2.2 BROWSE CD-ROM ................................................................................................................................ 26

2.3 HARD DISK DRIVES COMPATIBILITY LIST ............................................................................................. 28

2.4 IP CAMERAS COMPATIBILITY LIST ........................................................................................................ 28

2.5 CHECK SYSTEM STATUS ........................................................................................................................ 29

2.6 SYSTEM CONFIGURATION ...................................................................................................................... 32

CHAPTER 3. USE THE NVR BY LOCAL DISPLAY ........................................................................... 36

3.1 QUICK CONFIGURATION ........................................................................................................................ 39

3.2 SYSTEM CONFIGURATION ...................................................................................................................... 46

3.3 MONITORING ......................................................................................................................................... 48

3.4 VIDEO PLAYBACK ................................................................................................................................. 60

3.5 VIDEO CONVERSION & EXPORT ............................................................................................................ 63

CHAPTER 4. REMOTE MONITORING ................................................................................................ 65

4.1 CONNECT TO THE NVR ......................................................................................................................... 66

4.2 MONITORING PAGE ............................................................................................................................... 68

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4.2.1 Live Video Window ................................................................................................................. 77

4.2.2 Display Mode ............................................................................................................................ 79

4.2.3 PTZ Camera Control Panel .................................................................................................. 79

4.2.4 Multi-server Monitoring ........................................................................................................ 81

4.2.5 Monitor Settings ..................................................................................................................... 82

4.2.6 Auto Cruising ........................................................................................................................... 85

4.3 E-MAP ................................................................................................................................................... 89

4.3.1 Icons and Description ........................................................................................................... 91

4.3.2 Add a Map Set or an E-map ............................................................................................... 92

4.3.3 Edit a Map Name .................................................................................................................... 95

4.3.4 Delete a Map Set or an E-map .......................................................................................... 95

4.3.5 Indicate IP Cameras on an E-map ................................................................................... 96

4.3.6 Enable/Disable Event Alert ................................................................................................. 98

4.4 REMOTE MONITORING FROM QNAP SURVEILLANCE CLIENT FOR WINDOWS ..................................... 101

CHAPTER 5. PLAY VIDEO FILES ....................................................................................................... 102

5.1 PLAYBACK PAGE ................................................................................................................................. 103

5.1.1 Play Video Files from NVR ................................................................................................. 106

5.1.2 Intelligent Video Analytics (IVA) .................................................................................... 109

5.1.3 Convert NVR Videos to an AVI File ................................................................................ 115

5.1.4 Export Video Files with Digital Watermark ................................................................. 117

5.2 PLAY VIDEO FILES IN QNAP SURVEILLANCE CLIENT FOR WINDOWS ................................................. 118

5.3 WATERMARK PROOF ........................................................................................................................... 119

5.4 ACCESS THE RECORDING DATA........................................................................................................... 121

5.4.1 Microsoft Networking (SMB/CIFS) ................................................................................. 122

5.4.2 Web File Manager (HTTP) ................................................................................................. 122

5.4.3 FTP Server (FTP) .................................................................................................................. 123

CHAPTER 6. SYSTEM ADMINISTRATION ....................................................................................... 124

6.1 QUICK CONFIGURATION ...................................................................................................................... 126

6.2 SYSTEM SETTINGS ............................................................................................................................... 133

6.2.1 Server Name .......................................................................................................................... 133

6.2.2 Date & Time ........................................................................................................................... 134

6.2.3 View System Settings ......................................................................................................... 135

6.3 NETWORK SETTINGS ........................................................................................................................... 136

6.3.1 TCP/IP Configuration .......................................................................................................... 136

6.3.2 DDNS (Dynamic Domain Name) Service .................................................................... 142

6.3.3 File Services ........................................................................................................................... 143

6.3.4 Host Access Control............................................................................................................. 144

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6.3.5 Protocol Management ......................................................................................................... 145

6.3.6 View Network Settings ....................................................................................................... 146

6.4 DEVICE CONFIGURATION .................................................................................................................... 147

6.4.1 SATA Disk ................................................................................................................................ 147

6.4.2 RAID Management Tool ..................................................................................................... 151

6.4.3 USB Disk .................................................................................................................................. 153

6.4.4 UPS ............................................................................................................................................ 154

6.5 USER MANAGEMENT ........................................................................................................................... 155

6.5.1 Create user ............................................................................................................................. 157

6.5.2 Edit User .................................................................................................................................. 158

6.5.3 Delete User ............................................................................................................................. 158

6.5.4 User Access Rights Comparison ..................................................................................... 159

6.6 CAMERA SETTINGS .............................................................................................................................. 162

6.6.1 Camera Configuration ........................................................................................................ 162

6.6.2 Recording Settings ............................................................................................................... 165

6.6.3 Schedule Settings ................................................................................................................ 168

6.6.4 Alarm Settings ....................................................................................................................... 169

6.6.5 Advanced Settings ............................................................................................................... 187

6.7 SYSTEM TOOLS .................................................................................................................................... 189

6.7.1 Alert Notification ................................................................................................................... 189

6.7.2 SMSC Settings ....................................................................................................................... 190

6.7.3 Restart/Shut Down .............................................................................................................. 192

6.7.4 Hardware Settings ............................................................................................................... 193

6.7.5 System Update ...................................................................................................................... 195

6.7.6 Back up/Restore/Reset Settings ..................................................................................... 196

6.7.7 Remote Replication .............................................................................................................. 197

6.7.8 Hard Disk SMART ................................................................................................................. 201

6.7.9 Ping Test .................................................................................................................................. 202

6.7.10 Advanced System Settings ............................................................................................... 203

6.8 LOGS & STATISTICS ............................................................................................................................. 204

6.8.1 System Event Logs .............................................................................................................. 204

6.8.2 Surveillance Logs ................................................................................................................. 205

6.8.3 On-line Users List ................................................................................................................. 206

6.8.4 Historical Users List ............................................................................................................. 206

6.8.5 System Connection Logs ................................................................................................... 207

6.8.6 System Information ............................................................................................................ 207

CHAPTER 7. SYSTEM MAINTENANCE ............................................................................................ 208

7.1 RESET THE ADMINISTRATOR PASSWORD AND NETWORK SETTINGS .................................................... 208

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7.2 POWER OUTAGE OR ABNORMAL SHUTDOWN ...................................................................................... 209

7.3 HOT SWAPPING HARD DISK DRIVES (RAID CONFIGURATION) ........................................................... 209

CHAPTER 8. LCD PANEL ..................................................................................................................... 210

CHAPTER 9. TROUBLESHOOTING ................................................................................................... 216

APPENDIX A DYNAMIC DOMAIN NAME REGISTRATION .......................................................... 219

APPENDIX B CONFIGURATION EXAMPLES ................................................................................... 224

TECHNICAL SUPPORT ................................................................................................................................ 229

GNU GENERAL PUBLIC LICENSE ............................................................................................................ 230

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Safety Warning

1. This product can operate normally in the temperature of 0ºC–40ºC and relative

humidity of 0%–90%. Please make sure the environment is well-ventilated.

2. The power cord and devices connected to this product must provide correct supply

voltage.

3. Do not place this product in direct sunlight or near chemicals. Make sure the

temperature and humidity of the environment are in optimized level.

4. Unplug the power cord and all connected cables before cleaning. Wipe this product

with a wet towel. Do not use chemical or aerosol to clean this product.

5. Do not place any objects on this product for the server's normal operation and to avoid

overheat.

6. Use the flat head screws in the product package to lock the hard disks in this product

when installing hard disks for proper operation.

7. Do not place this product near any liquid.

8. Do not place this product on any uneven surface to avoid falling off and damage.

9. Make sure the voltage is correct in your location when using this product. If you are

not sure about the voltage, please contact the distributor or the local power supply

company.

10. Do not place any object on the power cord.

11. Do not attempt to repair this product in any occasions. Improper disassembly of the

product may expose you to electric shock or other risks. For any enquiries, please

contact the distributor.

12. The chassis models should only be installed in the server room and maintained by the

authorized server manager or IT administrator. The server room is locked by key or

keycard access and only certified staff is allowed to enter the server room.

Warning:

 Danger of explosion if battery is incorrectly replaced. Replace only with the same or

equivalent type recommended by the manufacturer. Dispose of used batteries

according to the manufacturer's instructions.

 Do NOT touch the fan inside the system to avoid serious injuries.

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Chapter 1. Introduction

1.1 Overview

The QNAP VioStor NVR (hereafter referred to as the NVR or the VioStor) is the high

performance network surveillance solution for network-based monitoring of IP cameras,

video recording, playback, and remote data access. Up to 128 channels from multiple

QNAP NVR servers can be monitored simultaneously. The NVR supports IP-based cameras

and video servers from numerous brands, for more information please visit

http://www.qnapsecurity.com/pro_compatibility_camera.asp.

The NVR supports video recording in H.264, MxPEG, MPEG-4, or MJPEG video compression.

The NVR offers diversified display modes and recording features, e.g. scheduled recording,

alarm recording, alarm recording schedule. The NVR also supports data search by date

and time, timeline, event, and intelligent video analytics (IVA), including motion detection,

missing object, foreign object, out of focus, and camera occlusion. All the functions can be

configured by an IE web browser.

The VioStor Pro Series NVR is the world's first Linux-based NVR capable of truly PC-less

quick configuration, monitoring of IP cameras on the network, and video playback via the

VGA connector. The NVR can be operated by connecting to a high-definition (HD) VGA

monitor or TV, and a USB mouse, USB keyboard (optional), and a USB sound card

(optional).

* The MxPEG video compression feature is not supported by VS-2008L, VS-2004L

VS-1004L.

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1.2 Hardware Illustration

1.2.1 VS – 12164 / 12156 / 12148 / 12140 U-RP Pro

1. Power button

2. LED indicators: 10 GbE, Status, LAN, eSATA Select button

3. VGA

4. Expansion slot x 1 (reserved)

5. Gigabit LAN x 4

6. USB 3.0 x 2

7. USB 2.0 x 4

8. Password & network settings reset button

9. eSATA x 2 (reserved)

10. Power connector x 2

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1.2.2 VS – 8148 / 8140 / 8132 / 8124 U-RP Pro

1. Enter button

2. Power button

3. Select button

4. LED indicators: 10 GbE, Status, LAN, eSATA

5. VGA

6. Expansion slot x 2 (reserved)

7. Gigabit LAN x 2

8. USB 3.0 x 2

9. USB 2.0 x 4

10. Password & network settings reset button

11. eSATA x 2 (reserved)

12. Power connector x 2

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1.2.3 VS – 8148 / 8140 / 8132 / 8124 Pro+

1. USB 3.0

2. One-touch-auto-video-backup button

3. Power button

4. Hard drive LEDs

5. Select button

6. Enter button

7. LED indicators: Status, LAN, USB, eSATA, 10 GbE

8. Tray lock

9. Release button

10. Power connector

11. Expansion slot

12. Kensington security slot

13. VGA

14. HDMI

15. eSATA x 2 (reserved)

16. Gigabit LAN x 2

17. USB 2.0 x 4

18. USB 3.0

19. Password & network settings reset button

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1.2.4 VS – 6120 / 6116 / 6112 Pro+

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, Power, HDD1-6

4. Power button

5. Select button

6. Enter button

7. Power connector

8. K-Lock Security Slot

9. Gigabit LAN x 2

10. Audio In/Out (Reserved)

11. Password & Network Settings Reset Button

12. USB 3.0 x 2

13. USB 2.0 x 4

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1.2.5 VS – 6020 / 6016 / 6012 Pro

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA, HDD1–6

4. Power button

5. Select button

6. Enter button

7. Power connector

8. Gigabit LAN x 2

9. USB 2.0 x 4

10. eSATA x 2 (reserved)

11. VGA

12. Password & network settings reset button

13. Kensington security slot

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1.2.6 VS – 4016 / 4012 / 4008 U-RP Pro

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA, HDD1–4

4. Power button

5. Power connector

6. Gigabit LAN x 2

7. USB 2.0 x 4

8. eSATA x 2 (reserved)

9. VGA

10. Password & network settings reset button

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1.2.7 VS – 4116 / 4112 / 4108 Pro+

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, HDD1–4

4. Power button

5. Select button

6. Enter button

7. Power connector

8. K-Lock Security Slot

9. Gigabit LAN x 2

10. Audio In/Out (Reserved)

11. Password & network settings reset button

12. USB 3.0 x 2

13. USB 2.0 x 4

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1.2.8 VS – 4016 / 4012 / 4008 Pro

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: Status, LAN, USB, eSATA, HDD1–4

4. Power button

5. Select button

6. Enter button

7. Power connector

8. Gigabit LAN x 2

9. USB 2.0 x 4

10. eSATA x 2 (reserved)

11. VGA

12. Password & network settings reset button

13. Kensington security slot

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1.2.9 VS – 2112 / 2108 / 2104 Pro+

1. One-touch-auto-video-backup button

2. USB 3.0

3. LED Indicators: LAN, HDD1, HDD2

4. Power Button

5. Power Connector

6. Gigabit LAN x 2

7. USB 2.0 x 4

8. Password & Network Settings Reset Button

9. K-Lock Security Slot

10. Audio In/Out

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1.2.10 VS – 2012 / 2008 / 2004 Pro

1. One-touch-auto-video-backup button

2. USB 2.0

3. LED indicators: HDD1, HDD2, LAN, eSATA

4. Power button

5. Power connector

6. Gigabit LAN x 2

7. USB 2.0 x 2

8. eSATA x 2 (reserved)

9. VGA

10. Password & network settings reset button

11. Kensington security slot

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QNAP VS-4012-PRO User manual

QNAP VS-4012-PRO User manual

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