Tektronix PHASER 380 User manual

Service Manual

Phaser

®

380

Color Printer

Warning

The following servicing instructions are for

use by qualified service personnel only. To

avoid personal injury, do not perform any

servicing other than that contained in

operating instructions unless you are qualified

to do so.

This printing June 1999

070-9661-00

Copyright

©

1997 by Tektronix, Inc., Wilsonville, Oregon. Printed in the United States of America. All rights

reserved. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

This instrument, in whole or in part, may be protected by one or more U.S. or foreign patents or patent applications.

Information provided upon request from Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

If acquired subject to FAR or DFARS, the following shall apply:

■

Unpublished — rights reserved under the copyright laws of the United States.

■

Restricted Rights Legend — Use, duplication or disclosures by the government is subject to restrictions as set forth

in subparagraph (c) (1)(ii) of the Rights in Technical Data and Computer Software at DFARS 252.227-7013, or in

subparagraph (c) (2) of the Commercial Computer Software – Restricted Rights clause at FAR 52.227-19, as

applicable. Tektronix, Inc., P.O. Box 1000, Wilsonville, Oregon 97070-1000.

Tektronix

®

is a registered trademark of Tektronix, Inc. TekColor™ and Photoﬁne™ are trademarks of Tektronix, Inc.

Phaser™ is a trademark of Tektronix, Inc. for color printers and related products.

Adobe™ and PostScript™ are trademarks of Adobe Systems, Incorporated which may be registered in certain

jurisdictions.

EtherTalk

®

is a registered trademark of Apple Computer, Incorporated.

Times™, Helvetica™, and Palatino™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

Micronta

®

is a registered trademark of Radio Shack.

Microsoft

®

and Microsoft Windows® are registered trademarks of Microsoft Corporation.

Novell

®

and NetWare

®

are registered trademarks of Novell, Inc.

OS/2

®

is a registered trademark of International Business Machine Corporation.

PANTONE

®

* Colors generated by the Phaser 380 Color Printer are four-color process simulations and may not

match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate

colors.

PANTONE Color simulations are only obtainable on these products when driven by qualiﬁed Pantone-licensed

software packages. Contact Pantone, Inc. for a current list of qualiﬁed licensees.

* Pantone, Inc.’s check-standard trademark for color reproduction and color reproduction materials.

Sun™ and

Solaris

™

are

trademarks of Sun Microsystems, Incorporated.

reserved. PC/TCP for DOS is based on a set of programs originally designed and developed by the Massachusetts

Institute of Technology. FTP Software has made extensive modiﬁcations and enhancements to the M.I.T. programs.

TokenTalk® is a registered trademark of Apple Computer, Incorporated.

TORX™ is a trademark of TEKTRON.

UNIX 4.3 BSD (and other BSD versions of this operating system) is derived from the University of California at

Berkeley. It is not trademarked.

The X Window System™ is a trademark of Massachusetts Institute of Technology.

Other marks are trademarks or registered trademarks of the companies with which they are associated.

TE/JY/ss/ta

Users safety summary

Terms in manual:

CAUTION Conditions that can result in damage to the product.

WARNING Conditions that can result in personal injury or loss of life.

Power source:

Do not apply more than 250 volts RMS between the supply conductors or between either supply

conductor and ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for

changes to the cord or connector.

Operation of product:

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the

product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of

explosive gases.

WARNING Turning the power off using the On/Off switch does not de-energize the printer.

You must remove the power cord to disconnect the printer from the mains. Keep

the power cord accessible for removal in case of an emergency.

Safety instructions:

Read all installation instructions carefully before you plug the product into a power source.

Terms on product:

CAUTION A personal injury hazard exists that may not be apparent. For example, a panel

may cover the hazardous area. Also applies to a hazard to property including the

product itself.

DANGER A personal injury hazard exists in the area where you see the sign.

Care of product:

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the

power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any

excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and

whenever you clean the product.

Ground the product:

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If

necessary, contact a licensed electrician to install a properly grounded outlet.

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

WARNING:

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can

cause an electrical shock. Electrical product may be hazardous if misused.

!

Service safety summary

For qualiﬁed service personnel only:

Refer also to the preceding Users Safety Summary.

Do not service alone:

Do not perform internal service or adjustment of this product unless another person capable of

rendering ﬁrst aid or resuscitation is present.

Use care when servicing with power on:

Dangerous voltages may exist at several points in this product. To avoid

personal injury, do not touch exposed connections and components while power is on.

Disconnect power before removing the power supply shield, soldering, or replacing components.

Do not wear jewelry:

Remove jewelry prior to servicing. Rings, necklaces, and other metallic objects could come into

contact with dangerous voltages and currents.

Power source:

This product is intended to operate from a power source that will not apply more than 250 volts rms

between the supply conductors or between either supply conductor and ground. A protective ground connection by

way of the grounding conductor in the power cord is essential for safe operation.

Service Manual

v

Contents

1 General Information

Phaser 380 overview 1-2

Solid inks 1-3

Memory considerations 1-3

Print engine assemblies 1-4

Media sensing 1-12

The main board 1-13

Rear panel 1-14

Front panel 1-15

Specifications 1-16

Regulatory specifications 1-20

2 Installing the Printer and Drivers

Pre-install questions for customers 2-2

Unpacking 2-6

Inventory for printer 2-6

Setting up the printer 2-8

Cabling the printer 2-10

Connecting the printer to a Macintosh 2-10

LocalTalk connection to a Macintosh 2-10

Ethernet connection to a Macintosh 2-10

Connecting the printer to a PC 2-11

Direct connection to a PC 2-11

Networked connection to a PC using the printer’s Ethernet port 2-11

Connecting the printer to a workstation 2-11

Direct connection to a workstation 2-11

Networked connection to a workstation 2-11

Installing a SCSI hard disk drive on a Phaser 380 2-12

Connecting the optional CopyStation to the printer 2-13

Turning on the printer 2-14

Startup page 2-14

Configuration page 2-15

Driver and communication set up 2-22

Installing printer software for Macintosh 2-22

Setting up the Phaser 380 printer driver 2-23

Setting up the Apple LaserWriter 8 printer driver 2-23

Setting up the Phaser 380 GX printer driver 2-24

Installing a printer driver for Microsoft Windows 95 2-25

Installing printer software for Windows NT 4.0 2-27

Installing printer software for Windows NT 3.51 2-29

Installing printer software for Windows 3.1 2-31

vi

Phaser 380 Color Printer

Setting up the printer on a network (Windows NT 3.5 and 3.51) 2-33

TCP/IP connection 2-33

AppleTalk connection 2-34

Setting up the printer on a network (Windows NT 4.0) 2-35

To add or update the driver on a Windows NT 4.0 Server or Workstation 2-35

Workstation software - downloadable printer utility files 2-37

PhaserPrint for UNIX software (demo) 2-37

Setting the printer’s IP address using the front panel 2-38

Configuring the printer's serial port for a PC 2-39

Configuring a Novell NetWare 3.x server for the printer 2-41

Configuring Novell Netware 4.x server for the printer 2-42

NDS method 2-42

Bindery method 2-42

Configuring TCP/IP on a UNIX host 2-43

3 Verifying the Printer and Host Connections

Verifying printing from a PC 3-1

Direct DOS connection verification 3-1

Windows 95 driver verification 3-1

Windows 3.1 driver verification 3-2

OS/2 connection verification 3-2

Novell NetWare verification 3-3

Send a print file to the printer 3-3

Windows NT 3-4

Using the Error Handler utility 3-4

Verifying printing from a Macintosh 3-5

Selecting the printer via the Chooser 3-5

Printing the directory from a Macintosh 3-6

Verifying that an application communicates to the printer 3-6

Using the Error Handler utility 3-7

Verifying printing from a workstation 3-8

Verifying and printing using the TCP/IP protocols 3-8

Using the Error Handler utility 3-9

Service Manual

vii

4 Key Operator Training

Printer controls and indicators 4-2

Printer rear panel connections 4-2

Loading consumables 4-3

Cleaning 4-4

Clearing paper jams 4-4

Duplex printing 4-4

Affecting print quality 4-4

Moving the printer 4-5

Warranty information 4-5

Supplies ordering 4-5

If you need help 4-6

Receiving email update notices 4-7

Downloading files from the Tektronix Color Printer Information Server 4-7

Using the automated fax systems 4-8

Customer Support Hotline 4-9

Service support 4-10

Accessing the printer’s web page 4-10

5 Theory of Operation

Overview 5-1

Functional block diagram 5-2

Printer electronics 5-3

Main board 5-3

Power control board 5-4

I/O boards 5-5

Network card 5-5

Power supply 5-6

Printhead 5-8

X-axis drive system 5-11

Cap/wipe/purge assembly 5-12

Drum/transfix assembly 5-14

Drum maintenance tray 5-16

Ink loader 5-17

Paper preheater 5-18

Media width sensor unit 5-18

Paper tray 5-18

Exit unit 5-18

The paper path 5-19

viii

Phaser 380 Color Printer

Print process in operation 5-20

Printhead tilt 5-20

Paper pick and measurement 5-22

Drum preparation 5-24

Printing 5-26

Transfixing, stripping and exiting 5-30

Printer self-maintenance 5-33

Printhead maintenance cycle 5-33

Paper preheater cleaning 5-36

Pick roller cleaning 5-36

Transfix roller oiling 5-37

Drum cleaning (chase page) 5-37

Power-down cycle 5-38

6 Troubleshooting

System power-up sequence 6-1

Print engine troubleshooting 6-4

Verifying main board CPU operation 6-4

Verifying print engine operation by using its test print 6-6

Verifying power supply operation 6-6

Measuring AC voltages 6-6

Inspecting the power supply fuses 6-7

AC triac drive signal 6-8

Testing for a shorted DC load 6-9

Testing motor and solenoid resistances 6-10

Media jams and the paper path 6-11

Media-based problems 6-11

Paper-pick errors 6-11

Print transfer jams 6-12

Checking the process motor and drive train 6-12

Media skews passing through the paper path 6-13

Service Manual

ix

Printing and print quality problems 6-13

Streaks or lines in the print parallel to the short axis of printing 6-13

Streaks or lines in the print parallel to the long axis of printing 6-14

Scratches in the transparency parallel to the long axis of printing 6-14

White portion of print is colored 6-14

Color is uneven 6-15

Not printing 6-15

Printing too light or too dark 6-15

Image is offset or cut off 6-15

Wrinkling 6-15

Oil streaks on top of print 6-15

Error codes and messages 6-16

PC-based diagnostics 6-24

Requirements 6-24

Starting the diagnostics 6-25

Selecting tests 6-28

Running tests 6-30

Saving and restoring test selections 6-34

Saving and restoring other settings 6-34

Diagnostic pull-down menus summary 6-35

Test Command (Alt-T) 6-35

View Menu 6-35

Run Command 6-35

Next Command 6-35

Stop Command 6-35

File Menu (Alt-F) 6-36

Options Menu 6-36

Help Menu 6-36

Problems and solutions 6-37

Power problems 6-37

Front panel indications 6-37

Macintosh printing problems 6-37

PC DOS printing problems 6-38

Windows printing problems 6-39

Workstation printing problems 6-40

Image processor hard and soft error indicators 6-40

x

Phaser 380 Color Printer

7 Cleaning and Maintenance

Replacing the media tray separator pad 7-2

Cleaning the printer 7-4

Cleaning supplies 7-4

Using isopropyl alcohol 7-4

Cleaning for light stripes: printhead 7-5

Cleaning for ink smears and transfix problems: internal paper path 7-7

Cleaning for jams and ink smears: media feed rollers 7-8

Cleaning for ink smears: paper exit path 7-12

Cleaning for upper tray jams: media pick roller 7-14

Cleaning the upper pick roller manually 7-18

Cleaning for lower tray jams: paper pick roller 7-18

Cleaning the lower pick roller manually 7-21

Cleaning the lower tray paper-feed rollers 7-21

Moving the printer 7-23

Wait 45 minutes after-power off before moving 7-23

Removing the maintenance tray 7-23

Locking the transit restraint 7-23

Vacuum 7-25

Lubrication 7-25

Drum temperature sensor 7-25

Inspection 7-26

8 Field Replaceable Unit Disassembly/Assembly

Required tools 8-1

Lower Paper Tray Assembly 8-3

Cabinet panels and covers 8-4

Ink loader 8-9

Ink loader support/cross member 8-11

Fans 8-12

Rear fan 8-12

Vacuum system 8-13

Vacuum pump 8-13

Accumulator 8-14

Solenoid valve 8-15

Y-axis belt drive assembly 8-16

Media width sensor assembly 8-18

Heaters 8-19

Drum heater/fan assembly 8-19

Paper preheater 8-21

Drum position sensor assembly 8-23

Service Manual

xi

Transfix pressure springs and transfix roller 8-26

Drum assembly 8-28

Motors 8-33

Process motor 8-33

Y-axis (drum) motor 8-34

Cap/wipe/purge drive motor 8-35

Printhead 8-36

Printhead transit restraint assembly 8-41

X-axis drive assembly 8-44

Cap/wipe/purge unit 8-46

Cap/wipe/purge drive assembly 8-48

Upper and lower stripper finger assemblies 8-51

Rollers 8-53

Exit roller 8-53

Lower feed roller assembly and lower feed roller electric clutch 8-55

Pick roller and pick roller solenoid/clutch 8-57

Maintenance tray cam roller 8-59

Head tilt cam gear 8-60

Maintenance tray guides 8-61

Circuit boards 8-62

Power supply 8-62

Media size sensor board 8-63

I/O board 1 8-64

I/O board 2 and I/O board 3 8-65

Paper tray media sensor board 8-67

Main board 8-68

Power control board 8-69

RAM SIMM 8-71

PostScript Code ROM SIMM 8-72

Optional font SIMM 8-73

Network card 8-74

xii

Phaser 380 Color Printer

9 Checks and Adjustments

Required tools summary 9-1

Front panel menu 9-2

Bypass mode 9-4

Cool down mode 9-4

Printing test prints 9-5

Printing service test prints 9-5

Printing the configuration page 9-5

Adjustments 9-6

Process motor belt tension adjustment 9-6

Y-axis belts tension adjustment 9-8

Cap/wipe/purge assembly adjustments 9-10

Setting the cap/wipe/purge unit parallel to the printhead 9-10

Tensioning the cap/wipe/purge drive belts 9-12

Paper-pick adjustment 9-13

X-axis rails-to-drum parallelism adjustment 9-14

Printhead-to-drum spacing adjustment 9-16

Transfix roller pressure spring adjustment 9-18

Drum position encoder gap 9-20

Printhead transit restraint adjustment 9-22

Vacuum check 9-24

Adjusting the image position (margins) 9-26

Adjusting scale and skip factors 9-28

Adjusting the scale factor 9-30

Adjusting the horizontal image interleave (skip) 9-32

Adjusting the vertical interleave (scan shift) 9-34

NVRAM 9-36

Resetting Print Engine NVRAM 9-36

Viewing NVRAM contents 9-37

Resetting PostScript NVRAM 9-37

A FRU Replaceable Parts List

B Test Patterns

C Wiring Diagrams

Service Manual

xiii

Figures

Figure 1-1

The Phaser 380 printer (shown with optional Lower Paper Tray Assembly) 1-1

Figure 1-2

Internal features of the print engine 1-4

Figure 1-3

Circuit boards of the print engine (right front view) 1-5

Figure 1-4

Circuit boards of the print engine (left-front view) 1-6

Figure 1-5

The printer’s I

2

C bus 1-7

Figure 1-6

Printhead maintenance system of the print engine 1-8

Figure 1-7

Left-side sensors and switches on the print engine 1-9

Figure 1-8

Right-side sensors and switches on the print engine 1-10

Figure 1-9

Solenoids and clutches on the print engine 1-11

Figure 1-10

Media tray sensors 1-12

Figure 1-11

Features of the main board 1-13

Figure 1-12

Printer rear panel with the optional Ethernet card 1-14

Figure 1-13

Printer front panel 1-15

Figure 2-1

The printer packaging 2-7

Figure 2-2

Unlocking the transit restraint lock 2-8

Figure 2-3

Connecting a SCSI hard disk drive to a Phaser 380 2-12

Figure 2-4

Connecting a CopyStation to a Phaser 380 2-13

Figure 5-1

Overview of the printer 5-2

Figure 5-2

Power supply block diagram 5-7

Figure 5-3

The printhead 5-8

Figure 5-4

The ink-jet array nozzle arrangement and cross-section 5-9

Figure 5-5

The printhead tilting mechanism 5-10

Figure 5-6

X-axis printhead movement during printing 5-11

Figure 5-7

The cap /wipe/purge unit 5-12

Figure 5-8

The cap/wipe/purge assembly and vacuum system 5-13

Figure 5-9

The drum/transfix assembly 5-15

Figure 5-10

The drum maintenance cartridge 5-16

Figure 5-11

The ink loader 5-17

Figure 5-12

The paper path 5-19

Figure 5-13

Tilting the printhead 5-21

Figure 5-14

Paper picking and positioning for transfixing 5-23

xiv

Phaser 380 Color Printer

Figure 5-15

Drum preparation for printing 5-25

Figure 5-16

Printing the single scan pre-transfer image on the drum 5-28

Figure 5-17

Printing the double scan pre-transfer image on the drum 5-29

Figure 5-18

Image transfixing, stripping and paper exiting 5-31

Figure 5-19

The printhead maintenance cycle 5-35

Figure 6-1

Turning off AppleTalk 6-25

Figure 6-2

Configuring SoftPC’s Serial Port 6-26

Figure 6-3

PC-based diagnostics screen display 6-27

Figure 6-4

The diagnostics global help screen 6-29

Figure 6-5

The Test Suite list 6-30

Figure 6-6

The Individual test within a selected test suite 6-31

Figure 6-7

Running a test 6-31

Figure 6-8

An Individual Test help screen 6-32

Figure 6-9

Sensor Test summary 6-32

Figure 6-10

The Thermal Test 6-33

Figure 6-11

The Fault History 6-34

Figure 7-1

Removing the separator pad 7-2

Figure 7-2

Removing the separator pad 7-3

Figure 7-3

Light stripes in a print 7-5

Figure 7-4

Light stripes: test print 7-6

Figure 7-5

Ink smears from the internal paper path 7-7

Figure 7-6

Ink smears from the media feed rollers 7-9

Figure 7-7

Cleaning the upper feed rollers 7-10

Figure 7-8

Cleaning the lower feed rollers 7-11

Figure 7-9

Ink smears from the paper exit path 7-12

Figure 7-10

Cleaning the stripper fingers 7-13

Figure 7-11

Cleaning the rubber exit rollers 7-13

Figure 7-12

Cleaning the white exit rollers 7-14

Figure 7-13

Preparing the cleaning tray 7-15

Figure 7-14

Placing the cleaning tray in the media tray 7-16

Figure 7-15

Cleaning the upper tray separator pad 7-17

Figure 7-16

Manually cleaning the upper pick roller 7-18

Figure 7-17

Cleaning the lower media tray separator pad 7-20

Figure 7-18

Manually cleaning the lower tray pick roller 7-21

Figure 7-19

Locking the transit lock 7-24

Service Manual

xv

Figure 8-1

Removing the Lower Paper Tray Assembly 8-3

Figure 8-2

Removing the printer side covers 8-5

Figure 8-3

Removing the top panel 8-6

Figure 8-4

Removing the printer front cover and front panel 8-7

Figure 8-5

Removing the exit cover 8-8

Figure 8-6

Removing the ink loader 8-10

Figure 8-7

Removing the ink loader support/cross member 8-11

Figure 8-8

Removing the rear fan 8-12

Figure 8-9

Removing the vacuum pump 8-13

Figure 8-10

Removing the accumulator 8-14

Figure 8-11

Removing the solenoid valve 8-15

Figure 8-12

Removing the Y-axis belt drive assembly 8-17

Figure 8-13

Removing the media width sensor assembly 8-18

Figure 8-14

Removing the drum heater 8-20

Figure 8-15

Removing the paper preheater 8-22

Figure 8-16

Marking the drum-to-drum home flag sensor alignment 8-23

Figure 8-17

Removing the drum position sensor assembly 8-24

Figure 8-18

Removing the pressure springs and transfix roller 8-27

Figure 8-19

Removing the drum/transfix assembly (left side) 8-29

Figure 8-20 Removing the drum/transfix assembly (right side) 8-31

Figure 8-21 Removing the process motor 8-33

Figure 8-22 Removing the Y-axis motor 8-34

Figure 8-23 Removing the cap/wipe/purge drive motor 8-35

Figure 8-24 Plugging the reservoir holes 8-37

Figure 8-25 Removing the printhead 8-38

Figure 8-26 Setting the cold printhead to drum gap 8-40

Figure 8-27 Removing the printhead restraint assembly (right side) 8-42

Figure 8-28 Removing the printhead restraint assembly (left side) 8-43

Figure 8-29 Removing the X-axis drive assembly 8-45

Figure 8-30 Removing the cap/wipe/purge unit 8-47

Figure 8-31 Removing the cap/wipe/purge assembly (left side) 8-49

Figure 8-32 Removing the cap/wipe/purge assembly (left side) 8-50

Figure 8-33 Removing the upper and lower stripper finger assemblies 8-52

Figure 8-34 Removing the exit roller 8-54

Figure 8-35 Removing the feed roller 8-56

Figure 8-36 Removing the pick roller 8-58

xvi Phaser 380 Color Printer

Figure 8-37 Removing the maintenance tray cam roller 8-59

Figure 8-38 Removing the head tilt cam gear 8-60

Figure 8-39 Removing the maintenance tray guide 8-61

Figure 8-40 Removing the power supply 8-62

Figure 8-41 Removing the media size sensor board 8-63

Figure 8-42 Removing I/O board 1 8-64

Figure 8-43 Removing I/O board 2 and I/O board 3 8-66

Figure 8-44 Removing the tray media sensor board 8-67

Figure 8-45 Removing the main board 8-68

Figure 8-46 Removing the power control board 8-70

Figure 8-47 Installing the RAM SIMM on the main board 8-71

Figure 8-48 Installing the PostScript code ROM SIMM on the main board 8-72

Figure 8-49 Installing the optional font SIMM on the main board 8-73

Figure 8-50 Installing the network card in the printer 8-74

Figure 9-1 Main menu 9-2

Figure 9-2 Main menu - continued 9-3

Figure 9-3 Setting process motor belt tension 9-7

Figure 9-4 Setting the Y-axis belt tension 9-9

Figure 9-5 Aligning the cap/wipe/purge unit to the printhead 9-11

Figure 9-6 Tensioning the cap/wipe/purge assembly drive belts 9-12

Figure 9-7 The paper pick adjustment fixture 9-13

Figure 9-8 Setting x-axis rail-to-drum parallelism 9-15

Figure 9-9 Spacing the printhead to the drum 9-17

Figure 9-10 Adjusting the transfix roller pressure springs 9-19

Figure 9-11 Setting the drum position encoder gap 9-21

Figure 9-12 Adjusting the printhead restraint 9-23

Figure 9-13 Connecting the vacuum gauge to the printer 9-24

Figure 9-14 Selecting the vacuum check test 9-25

Figure 9-15 Examining a test print for margins 9-27

Figure 9-16 Concept of scale adjustment 9-28

Figure 9-17 Concept of skip adjustment 9-29

Figure 9-18 Interpreting a print for scale factor 9-31

Figure 9-19 Examining a test print for horizontal interleave (skip) 9-33

Figure 9-20 Examining a test print for vertical interleave shift (scan) 9-35

Figure 9-21 NVRAM Test menu 9-36

Figure 9-22 Viewing NVRAM contents 9-37

Service Manual xvii

Figure A-1

The printer exterior FRUs A-3

Figure A-2 The printer interior FRUs - left view A-4

Figure A-3 The printer interior FRUs - right side A-7

Figure C-1 Print engine wiring diagram C-1

Figure C-2 Wire dressing around the front-right of the printer C-2

Figure C-3 Wire dressing around the rear-right of the printer C-2

Figure C-4 Wire dressing around the bottom-right of the printer C-3

Figure C-5 Wire dressing around the left-side of the printer C-3

Figure C-6 Wire dressing behind the printhead C-4

xviii Phaser 380 Color Printer

Tables

Table 1-1 Memory and features sets 1-3

Table 1-2 Physical dimensions 1-16

Table 1-3 Printer clearances 1-16

Table 1-4 Functional specifications 1-17

Table 1-5 Electrical specifications 1-18

Table 1-6 Environmental specifications 1-19

Table 2-1 Configuration page settings 2-15

Table 2-2 Values for modifying the DEVPARAMS.PS file 2-40

Table 5-1 I/O board functions 5-5

Table 6-1 29K processor power up self-test error codes 6-4

Table 6-2 68K processor power up self-test error codes 6-5

Table 6-3 Power supply test point on the power control board 6-8

Table 6-4 Motor and solenoid resistances 6-10

Table 6-5 Front panel and fault history log error codes and messages 6-16

Table 6-6 Power problems 6-37

Table 6-7 Front panel indicators and their meanings 6-37

Table 6-8 Macintosh printing problems 6-37

Table 6-9 PC DOS printing problems 6-38

Table 6-10 Windows printing problems 6-39

Table 6-11 Workstation printing problems 6-40

Table 9-1 Spring stack Metric to English conversion chart 9-19

Table A-1 FRU exterior parts list A-2

Table A-2 FRU interior part list (left side) A-4

Table A-3 FRU interior parts list A-5

Table A-4 supplies and accessories A-8

Table A-5 Lower paper tray assembly FRUs A-9

Service Manual

1-1

Chapter

1

General Information

This service manual contains information useful to verify operation,

troubleshoot, repair, adjust, and maintain a Tektronix Phaser® 380 Color Printer.

The ﬁrst half of this manual familiarizes you with the printer and provides

information on installing and verifying the printer and training printer

customers as a part of the Option S0 printer installation procedure. The latter

half of the manual includes troubleshooting guides, adjustment procedures,

assembly/disassembly procedures and an FRU list.

To ensure complete understanding of the product, we recommend participation

in Phaser 380 service training, if available.

Figure 1-1 The Phaser 380 printer (shown with optional Lower Paper Tray Assembly)

9661-50

1-2

Phaser 380 Color Printer

1

General Information

Phaser 380 overview

The Phaser 380 Color Printer is an Adobe PostScript Level 2 version 2015 color,

solid ink-jet printer with Tektronix color matching extensions (TekColor 3.0 and

Virtual Printer Interface). The printer also supports HP-GL and monochrome

PCL. The Phaser 380 is marketed in two variations: The Phaser 380 and the

Phaser 380 with Extended Features. Externally and mechanically, the Phaser

380 and Phaser 380 with Extended Features are identical. The startup page

indicates whether the printer is an “Extended Features” model. Additionally,

the Macintosh printer driver indicates if the printer is a “Extended Features”

model.

Note

Unless otherwise noted, descriptions and servicing are identical for

the Phaser 380 and the Phaser 380 with

Extended Features

.

The Phaser 380 prints at an addressability of 300 x 300 dots per inch (dpi) and

features 39 built-in fonts and 16 Mbytes of RAM, which can be upgraded to

64 Mbytes. The Phaser 380 with Extended Features prints at an addressability

of 600 x 300 dots-per-inch and 300 x 300 dpi, features up to 69 built-in fonts, and

comes with 48 Mbytes of RAM. The Phaser 380 with Extended Features is also

capable of job pipelining; it can print one image and process the data for the

next image at the same time. A “J” version of both printer variations is

available. A Phaser 380J substitutes 19 Kanji fonts for the printer’s Roman fonts

and is equipped with 24 Mbytes of standard RAM.

Both printers features a 250-sheet Universal paper tray. An optional Lower Tray

Assembly is available which gives the printer a dual-tray capability. (The

Lower Paper Tray Assembly is sometimes referred to as the second feeder; it

uses the same tray as the print engine.) The Universal paper tray supports

standard paper sizes ranging from Executive (7.25 x 10.5 in.) to Tabloid

Maximum (13 x 18.5 in.). The printer can manual feed media ranging in size

from postcard (4 x 8 in.) to Tabloid Maximum. The printer produces duplex

(double-sided) prints by reloading printed pages in the tray or by hand-feeding

them into the printer.

Each printer can print up to a rate of 2.5 Letter-size pages per minute; although

the Phaser 380 with Extended Features has greater image processing capabilities

for better image throughput. All printers can also print in a 3.5 Letter-size

pages-per-minute Fast Print mode. All printer variations feature a SCSI port to

support the Phaser CopyStation copier option and an external SCSI disk for

additional font storage and multiple-page print job collation.

A 68K processor oversees print engine operations; the printer’s PostScript image

processor is powered by a 32-MHz 29K RISC processor. The printer features an

integral bi-directional parallel port. A rear panel slot allows customers to install

one “smart card” Phaser Share Network Card. One card provides an RS-232C

serial port and a LocalTalk port. A second, alternative card offers an Ethernet

port which includes standard support for EtherTalk and Novell NetWare.

A third card provides a Token Ring interface supporting Novel NetWare,

TokenTalk, and TCP/IP.

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Tektronix PHASER 380 User manual

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