Dell E520 User manual

Dell Dimension E520 Service Manual

file:///T|/htdocs/systems/dimE520/en/SM_EN/index.htm[10/16/2012 1:04:33 PM]

Dell™ Dimension™ E520 Service Manual

Before You Begin

About Your Computer

Technical Overview

Specifications

Advanced Troubleshooting

System Setup

Removing and Installing Parts

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft®

Windows® operating systems are

not applicable.

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Inc.; Intel, Pentium, and SpeedStep are registered

trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.

Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DCTA

July 2006 Rev. A00

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Before You Begin

Dell™ Dimension™ E520 Service Manual

Getting Started

Recommended Tools

Turning Off Your Computer

Before Working Inside Your Computer

Getting Started

This manual provides procedures for removing and replacing the components in your computer. Unless otherwise noted, each

procedure assumes that the following conditions exist:

You have performed the steps in Turning Off Your Computer and Before Working Inside Your Computer.

You have read the safety information in your Dell™ Product Information Guide.

A component can be replaced by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

Small flat-blade screwdriver

Phillips screwdriver

Flash BIOS update program (download)

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your

computer.

1. Shut down the operating system:

a. Save and close any open files, exit any open programs, click the Start button, and then click Shutdown.

b. In the Shut Down Windows window, select Shut down.

The computer turns off after the operating system shutdown process finishes.

2. Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not

automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Before Working Inside Your Computer

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Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own

personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card.

Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its

edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is

not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some

cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs

before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any

connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.

1. Turn off your computer. See Turning Off Your Computer

.

NOTICE: To disconnect a network cable, first unplug the cable from your computer, and then unplug it from the

network port or device.

2. Disconnect any telephone or telecommunication lines from the computer.

3. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to

ground the system board.

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate any static electricity that could harm internal components.

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About Your Computer: Dell Dimension E520 Service Manual

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About Your Computer

Dell™ Dimension™ E520 Service Manual

Front View of the Computer

Back View of the Computer

Back Panel Connectors

Front View of the Computer

1 Service

Tag

Use the Service Tag to identify your computer when you access the Dell

Support website or contact support.

2 cover

release

latch

Use this latch to remove the cover.

3 CD or DVD

activity

light

The CD or DVD drive light is on when the computer reads data from, or writes

data to the CD or DVD drive.

4 CD or DVD

eject

button

Press the CD or DVD eject button to eject a disc from the CD or DVD drive.

5 FlexBay Can contain an optional floppy drive or optional Media Card Reader.

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drive

6 vents For adequate cooling, do not block any of the vents.

NOTICE: Ensure that there is a minimum of two inches of space between all

vents and any objects near the vents.

NOTICE: Keep the vent area clean and dust-free to ensure that the system is

adequately ventilated. Use only a dry cloth to clean the vent area to avoid

water damage to the system.

7 USB 2.0

connectors

(2)

Use the front USB connectors for devices that you connect occasionally, such

as flash memory keys, cameras, or bootable USB devices. For more

information on booting to a USB device see System Setup Options

.

NOTE: It is recommended that you use the back USB connectors for devices

that typically remain connected, such as printers and keyboards.

8 power

button

Press the power button to turn on the computer.

NOTICE: To avoid losing data, do not use the power button to turn off the

computer. Instead, perform an operating system shutdown.

9 hard drive

activity

light

The hard drive light is on when the computer reads data from or writes data

to the hard drive. The light may also be on when a device such as a CD player

is operating.

10 diagnostic

lights (4)

Use the sequence of the diagnostic lights to help you troubleshoot a problem

with your computer (see Diagnostic Lights

).

11 headphone

connector

Use the headphone connector to attach headphones and most kinds of

speakers.

12 microphone

connector

Use the microphone connector to attach a personal computer microphone for

voice or musical input into a sound or telephony program.

Back View of the Computer

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1 power

connector

Insert the power cable.

2 back I/O

connectors

Plug USB, network, VGA monitor, and audio devices into the appropriate

connectors (see Back Panel Connectors

).

3 card slots (4) Access connectors for installed PCI or PCI Express cards.

Back Panel Connectors

1 link integrity

light

Green — A good connection exists between a 10-Mbps network

and the computer.

Orange — A good connection exists between a 100-Mbps network

and the computer.

Yellow — A good connection exists between a 1000-Mbps (1-

Gbps) network and the computer.

Off — The computer is not detecting a physical connection to the

network.

2 network adapter

connector

NOTICE: Do not plug a telephone cable into the network connector.

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Use the network adapter connector to attach your computer to a

network or broadband device. Connect one end of a network cable to

either a network jack or your network or broadband device, and then

connect the other end of the network cable to the network adapter

connector on your computer. A click indicates that the network cable

has been securely attached.

On computers with an additional network card, use the connectors on

the card and on the back of the computer when setting up multiple

network connections (such as a separate intra- and extranet).

NOTE: It is recommended that you use Category 5 wiring and

connectors for your network. If you must use Category 3 wiring, force

the network speed to 10 Mbps to ensure reliable operation.

3 network activity

light

Flashes a yellow light when the computer is transmitting or receiving

network data. A high volume of network traffic may make this light

appear to be in a steady "on" state.

4 USB 2.0

connectors (2)

(rear dual)

Use the back, rear-dual USB connectors for devices that typically remain

connected, such as printers and keyboards.

NOTE: It is recommended that you use the front USB connectors for

devices that you connect occasionally, such as joysticks, cameras, or

bootable USB devices.

5 USB 2.0

connectors (4)

(rear quad)

Use the back, rear-quad USB connectors for devices that typically

remain connected, such as printers and keyboards.

NOTE: It is recommended that you use the front USB connectors for

devices that you connect occasionally, such as joysticks, cameras, or

bootable USB devices.

6 surround sound

connector

Use the (black) surround sound connector to attach multichannel-

capable speakers.

On computers with a sound card, use the connector on the card.

7 line-in connector Use the (blue) line-in connector to attach a record/playback device such

as a cassette player, CD player, or VCR.

On computers with a sound card, use the connector on the card.

8 line-

out/headphone

connector

Use the (green) line-out connector to attach headphones and most

speakers with integrated amplifiers.

On computers with a sound card, use the connector on the card.

9 microphone

connector

Use the (pink) microphone connector to attach a personal computer

microphone for voice or musical input into a sound or telephony

program.

On computers with a sound card, use the connector on the card.

10 side surround

sound connector

Use the (gray) side surround sound connector to attach multichannel-

capable speakers. The side-surround output provides enhanced

surround audio for computers with 7.1 speakers.

On computers with a sound card, use the connector on the card.

11 center/subwoofer

LFE connector

Use the (orange) center/subwoofer connector to attach a center speaker

or a single subwoofer.

On computers with a sound card, use the connector on the card.

NOTE: The LFE (Low Frequency Effects) Audio channel, found in digital

surround sound audio schemes, carries only low frequency information

of 80 Hz and below. The LFE channel drives a subwoofer to provide

extremely low bass extension. Systems not using subwoofers can shunt

the LFE information to the main speakers in the surround sound setup.

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12 VGA connector Use the integrated video connector to attach your video monitor

(optional).

On computers with a video card, use the connector on the card.

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Technical Overview: Dell Dimension E520 Service Manual

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Technical Overview

Dell™ Dimension™ E520 Service Manual

Inside View of Your Computer

System Board Components

Power Supply DC Connector Pin Assignments

Inside View of Your Computer

1 power supply 2 system board 3 hard drive

4 floppy drive (optional) or media card reader (optional) 5 CD or DVD drive

System Board Components

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1 CPU fan connector 2 processor and heat sink connector 3 processor power

connector

4 memory module

connectors

5 battery socket (BATTERY) 6 SATA Connectors

SATA0 and SATA1

7 front panel I/O

connector

8 main power connector 9 SATA connectors

SATA4 and SATA5

10 FlexBay USB

connector

11 clear CMOS jumper (CLRCMOS) 12 password jumper

(CLRPSWD)

13 PCI Express x16

card connector

14 PCI Express x1 card connector 15 PCI card connector

16 floppy drive

connector (FLOPPY)

17 Standby LED (near blue lever on PCI

Express x16 connector)

Power Supply DC Connector Pin Assignments

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DC Power Connector P1

Pin Number Signal Name Color Wire Gauge

1 +3.3 VDC Orange 18-AWG

2 +3.3 VDC Orange 18-AWG

3 COM Black 18-AWG

4 +5 VDC Red 18-AWG

5 COM Black 18-AWG

6 +5 VDC Red 18-AWG

7 COM Black 18-AWG

8 POK Gray 18-AWG

9 +5 VFP Purple 18-AWG

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10 +12 VB DC White 18-AWG

11 +12VB DC White 18-AWG

12 +3.3 VDC Orange 18-AWG

13 +3.3 VDC Orange 18-AWG

14 -12 VDC Blue 18-AWG

15 COM Black 18-AWG

16 PS-ON Green 18-AWG

17 COM Black 18-AWG

18 COM Black 18-AWG

19 COM Black 18-AWG

20 N/C N/C 18-AWG

21 +5 VDC Red 18-AWG

22 +5 VDC Red 18-AWG

23 +5 VDC Red 18-AWG

24 COM Black 18-AWG

DC Power Connector P2

Pin Number Signal Name 18-AWG Wire

1 COM Black

2 COM Black

3 +12 VA DC Yellow

4 +12 VA DC Yellow

DC Power Connect P3, P5, P8, and P9

Pin Number Signal Name 18-AWG Wire

1 +3.3 VDC Orange

2 COM Black

3 +5 VDC Red

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4 COM Black

5 +12 VB DC White

DC Power Connector P7

Pin Number Signal Name 18-AWG Wire

1 +5 VDC Red

2 COM Black

3 COM Black

4 +12 A VDC Yellow

DC Power Connector P10

Pin Number Signal Name 18-AWG Wire

1 +12 VA DC Yellow

2 COM Black

3 COM Black

4 +5V DC Red

NOTE: The P10 connector is intended for use with PCI Express graphics cards that have power requirements exceeding

75 watts.

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Specifications: Dell Dimension E520 Service Manual

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Specifications

Dell™ Dimension™ E520 Service Manual

Processor

Processor type Intel® Pentium® 4

Intel® Pentium® D

Intel® Core™ 2 Duo

NOTE: Not all Pentium 4 processors

support Hyper-Threading technology.

Level 1 (L1) cache 32 KB

Level 2 (L2) cache 1 MB for Pentium 4 5XX processors (with

Hyper Threading)

2 MB for Pentium 4 6XX processors (with

Hyper Threading)

2 x 2 MB for Pentium D 9XX processors

(with dual core)

2 x 1 MB for Pentium D 8XX processors

(with dual core)

256K for Celeron® D 3XX processors

2 MB for Intel Core™ E6400 processors

and earlier

4 MB for Intel Core™ E6600 processors

and later

Memory

Type 533-MHz, 667-MHz, and 800-MHz dual

DDR2 unbuffered SDRAM

Memory connectors four

Memory capacities 256 MB, 512 MB, or 1 GB non-ECC

Maximum memory 4 GB

NOTE: See Addressing Memory With 4-

GB Configurations to verify the amount of

memory available to the operating

system.

BIOS address F0000h

Computer Information

Chipset Intel G965 Express Chipset

RAID Support RAID 1 (Mirroring)

DMA channels eight

Interrupt levels 24

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BIOS chip (NVRAM) 4 MB

NIC integrated network interface capable of

10/100 communication

System clock 533-MHz, 800-MHz, or 1066-MHz data

rate

Video

Type integrated Intel® Graphics Media

Accelerator X3000 (Intel® GMA X3000)

PCI Express

Audio

Type Sigmatel 9227

Expansion Bus

Bus type PCI 2.3

PCI Express x1 and x16

Bus speed PCI: 33 MHz

PCI Express:

x1 slot bidirectional speed - 500

MB/s

x16 slot bidirectional speed - 8

GB/s

PCI

connectors two

connector size 120 pins

connector data width (maximum) 32 bits

PCI Express

connector one x1

connector size 36 pins

connector data width (maximum) 1 PCI Express lane

PCI Express

connector one x16

connector size 164 pins

connector data width (maximum) 16 PCI Express lanes

Drives

Externally accessible:

Bays two 5.25-inch drive bays

one 3.5-inch drive bay (FlexBay)

Available devices Serial ATA drives (4), floppy drive, USB

memory devices, CD/DVD drive, and

Media Card Reader

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Internally accessible: two bays for 1-inch high serial ATA hard

drives

Connectors

External connectors:

Video 15-hole connector

Network adapter RJ-45 connector

USB two front-panel and six back-panel USB

2.0-compliant connectors

Audio six connectors for 7.1 support

System board connectors:

Serial ATA (SATA) four 7-pin connectors

FlexBay Drive one USB 10-pin header (with one pin

removed for keying) for optional Media

Card Reader (3.5-inch bay device)

Floppy drive one 34-pin connector

Fan one 5-pin connector

PCI 2.3 two 120-pin connectors

PCI Express x1 one 36-pin connector

PCI Express x16 one 164-pin connector

Controls and Lights

Power button push button

Power light green light — Blinking green in sleep

state; solid green for power-on state.

amber light — Blinking amber indicates a

problem with the power supply inside the

computer. If the system cannot boot and

there is a solid amber light, a problem

with the system board may exist (see

Power Lights

).

Hard drive access light green

Link integrity light (on integrated network

adapter)

green light — A good connection exists

between the network and the computer.

off (no light) — The computer is not

detecting a physical connection to the

network.

Activity light (on integrated network

adapter)

yellow blinking light

Diagnostic lights four lights on the front panel (see

Diagnostic Lights

)

Standby power light STBYLED on the system board

Power

DC power supply:

Wattage 305 W

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Maximum heat dissipation 1040 BTU/hr

Voltage (see the safety instructions

located in the Product Information

Guide for important voltage setting

information)

Manually selectable: 90 to 135 V and 180

to 265 V at 50/60 Hz

Backup battery 3-V CR2032 lithium coin cell

Physical

Height 41.4 cm (16.3 inches)

Width 18.8 cm (7.4 inches)

Depth 45.7 cm (18.0 inches)

Weight 12.7 kg (28.0 lb)

Environmental

Temperature:

Operating 10° to 35°C (50° to 95°F)

Storage –40° to 65°C (–40° to 149°F)

Relative humidity 20% to 80% (noncondensing)

Maximum vibration:

Operating

5 to 350 Hz at 0.0002 G

2

/Hz

Storage

5 to 500 Hz at 0.001 to 0.01 G

2

/Hz

Maximum shock:

Operating 40 G +/- 5% with pulse duration of 2

msec +/- 10% (equivalent to 20 in/sec

[51 cm/sec])

Storage 105 G +/- 5% with pulse duration of 2

msec +/- 10% (equivalent to 50 in/sec

[127 cm/sec])

Altitude:

Operating –15.2 to 3048 m (–50 to 10,000 ft)

Storage –15.2 to 10,668 m (–50 to 35,000 ft)

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Advanced Troubleshooting: Dell Dimension E520 Service Manual

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Advanced Troubleshooting

Dell™ Dimension™ E520 Service Manual

Power Lights

Diagnostic Lights

Beep Codes

System Messages

Dell Diagnostics

Drivers

Resolving Software and Hardware Incompatibilities

Power Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states:

If the power light is green and the computer is not responding:

Ensure the display is connected and powered on.

If the display is connected and powered on see Diagnostic Lights.

If the power light is blinking green, the computer is in standby mode. Press a key on the keyboard, move the mouse,

or press the power button to resume normal operation.

If the power light is off, the computer is either turned off or is not receiving power.

Reseat the power cable in the power connector on the back of the computer and the electrical outlet.

If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and

that the power strip is turned on. Also, bypass power protection devices, power strips, and power extension

cables to verify that the computer turns on properly.

Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

Ensure that the main power cable and front panel cable are securely connected to the system board (see System

Board Components).

If the power light is blinking amber, the computer is receiving electrical power, but an internal power problem might

exist.

Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

If the power light is steady amber, a device might be malfunctioning or incorrectly installed.

Remove and then reinstall the memory modules (see Memory).

Remove and then reinstall any cards (see Cards).

Remove and then reinstall the graphics card, if applicable (see Cards).

Ensure that all power cables are securely connected to the system board (see System Board Components).

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Diagnostic Lights

CAUTION: Before you perform any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the front panel (see Front View of

the Computer). When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the

sequence of the lights helps to identify the problem.

.

Light Pattern Problem Description Suggested Resolution

The computer is in a

normal "off" condition or

a possible pre-BIOS

failure has occurred.

All four diagnostic lights

display solid green and

then turn off after the

system successfully boots

to the operating system.

Plug the computer into a working electrical outlet (see Power Lights).

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

A possible processor

failure has occurred.

Reseat the processor (see Processor).

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

Memory modules are

detected, but a memory

failure has occurred.

If two or more memory modules are installed, remove the modules

(see Removing Memory

), then reinstall one module (see Installing

Memory) and restart the computer. If the computer starts normally,

continue to install additional memory modules (one at a time) until you

have identified a faulty module or reinstalled all modules without

error.

If available, install properly working memory of the same type into

your computer (see Installing Memory

).

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

A possible graphics card

failure has occurred.

Reseat any installed graphics cards (see Cards).

If available, install a working graphics card into your computer.

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

A possible floppy drive or

hard drive failure has

occurred.

Reseat all power and data cables.

A possible USB failure

has occurred.

Reinstall all USB devices and check all cable connections.

No memory modules are

detected.

If two or more memory modules are installed, remove the modules

(see Removing Memory

), then reinstall one module (see Installing

Memory) and restart the computer. If the computer starts normally,

continue to install additional memory modules (one at a time) until you

have identified a faulty module or reinstalled all modules without

error.

If available, install properly working memory of the same type into

your computer (see Installing Memory

).

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

Memory modules are

detected, but a memory

configuration or

Ensure that no special requirements for memory module/connector

placement exist (see Memory

).

Ensure that the memory you are using is supported by your computer

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compatibility error has

occurred.

(see Memory).

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

A possible expansion card

failure has occurred.

1. Determine if a conflict exists by removing an expansion card (not a

graphics card) and restarting the computer (see Cards

).

2. If the problem persists, reinstall the card you removed, then remove a

different card and restart the computer.

3. Repeat this process for each card installed. If the computer starts

normally, troubleshoot the last card removed from the computer for

resource conflicts (see Resolving Software and Hardware

Incompatibilities).

4. If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

The system is operating

in quick resume mode.

Press the power button

Move the mouse

Press any key on the keyboard

Press any key on the optional MCE remote control

Another failure has

occurred.

Ensure that all hard drive and CD/DVD drive cables are properly

connected to the system board (see Drives

).

If there is an error message on your screen identifying a problem with

a device (such as the floppy drive or hard drive), check the device to

make sure it is functioning properly.

If the operating system is attempting to boot from a device (such as

the floppy drive or hard drive), check system setup (see System

Setup) to make sure the boot sequence is correct for the devices

installed on your computer.

If the problem persists, contact Dell (see "Contacting Dell" in your

Owner's Manual).

Beep Codes

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of

beeps, called a beep code, identifies a problem. For example, beep code 1-3-1 (one possible beep code) consists of one beep,

a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.

Reseating the memory modules (see Installing Memory

) may correct the following beep code errors. If the problem persists,

see "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance.

Code Cause

1-3-1 through 2-4-4 Memory not being properly identified or used

4-3-1 Memory failure above address 0FFFFh

If you experience any of the following non-memory related beep code errors, see "Contacting Dell" in your Owner's Manual

for instructions on obtaining technical assistance.

Code Cause

1-1-2 Microprocessor register failure

1-1-3 NVRAM

1-1-4 ROM BIOS checksum failure

1-2-1 Programmable interval timer

1-2-2 DMA initialization failure

1-2-3 DMA page register read/write failure

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