Axis Q16 Network Camera Series Owner's manual

Brand: Axis

Model: Q16 Network Camera Series

Category: Security cameras

Type: Owner's manual

This manual is also suitable for

AXISQ16NetworkCameraSeries

AXISQ1645NetworkCamera

AXISQ1647NetworkCamera

UserManual

AXISQ16NetworkCameraSeries

TableofContents

Aboutthismanual..........................................3

Productoverview...........................................4

Howtochooselens..............................................5

Howtoaccesstheproduct....................................6

Howtoaccesstheproductfromabrowser...........................6

Aboutsecurepasswords..........................................6

Setup.....................................................8

Productwebpageoverview........................................8

Aboutlong-distanceconnections...................................9

Imagequality...................................................10

Privacymasks..................................................16

Overlays.......................................................17

Streamingandstorage...........................................18

Events........................................................20

Applications....................................................22

Troubleshooting............................................23

Howtoresettofactorydefaultsettings.............................23

Howtocheckthecurrentrmware.................................23

Howtoupgradethermware.....................................23

Technicalissues,cluesandsolutions................................

Performanceconsiderations.......................................

Specications..............................................26

LEDIndicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

AXISQ16NetworkCameraSeries

Aboutthismanual

Thisusermanualdescribesmultipleproducts.Someoftheinstructionsmaynotberelevantforyourproduct.

AXISQ16NetworkCameraSeries

Productoverview

StatusLEDindicator

Lens

Networkconnector(PoE)

Controlbutton(1)

Functionbutton(2)

microSDCardslot

Audioin

Audioout

I/Oconnector

Irisconnector

Powerconnector

PowerLEDindicator

NetworkLEDindicator

RS485/RS422connector

AXISQ16NetworkCameraSeries

Productoverview

Howtochooselens

Thereismorethanonelensoptionforyourcamera.Whichlenstochoosedependsonthesurveillancerequirements.Thelenseshave

differentcapabilitieswhenitcomestolightsensitivityandeldofview.Seetheproduct’sdatasheetforlensalternatives.

Aboutdepthofeldandsensorsize

Thedepthofelddependsonthelensaperture,thesizeoftheimagesensorandthedistancetothescene.Thelowerthef-number

andlargerthesensor,theshallowerdepthofeld.Duetothelargesensor,thedepthofeldismoreshallowinthisparticular

productthanintraditionalsurveillancecameras.Depthofeldbecomesshallowerindarkconditions,duetothefactthattheiris

opensuptoprovideenoughlighttothesensor.

Findoutmoreataxis.com/learning/web-articles/lenses-for-network-video-cameras

Aboutfocusandlightsensitivity

Thefocuspointisaffectedbytheaperture(f-stop)ofthelens.Thelowerthef-stopvalue,themorelightreachestheimagesensor.

Thesmallertheaperture,thedeeperdepthofeldwhichmayleadtoanunwantedabsolutefocuspoint.Duringlowlightconditions,

whentheapertureisaslargeaspossible,thedepthofelddecreasesandtheimagemaythereforeappearunfocused.

Examplesofaperturesfordifferentf-numbers.

Tocalculatethedistancebetweenthecameraandtheobjectofinterestinrelationtoscenedimensions,resolution,andfocallength,

usethelenscalculatortool,gotoaxis.com/tools/lens-calculator

AXISQ16NetworkCameraSeries

Howtoaccesstheproduct

AXISIPUtilityandAXISDeviceManagerarerecommendedmethodsforndingAxisproductsonthenetworkandassigningthemIP

addressesinWindows®.Bothapplicationsarefreeandcanbedownloadedfromaxis.com/support

Theproductcanbeusedwiththefollowingbrowsers:

•Windows

:Chrome

(recommended),Firefox

,Edge

,orOpera

•OSX

:Chrome

(recommended)orSafari

•Otheroperatingsystems:Chrome

orFirefox

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support

Howtoaccesstheproductfromabrowser

1.Startawebbrowser.

2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.

ToaccesstheproductfromaMaccomputer(OSX),gotoSafari,clickonBonjourandselecttheproductfromthe

drop-downlist.ToaddBonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout

howtodiscoverandassignanIPaddress,seethedocumentHowtoassignanIPaddressandaccessyourdeviceonthe

productpageataxis.com.

3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessed,therootpasswordmustrstbe

congured.

4.Theproduct’sliveviewpageopensinyourbrowser.

Aboutsecurepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforthedataandservices.Axisdevicesdonotimposeapasswordpolicyastheymaybe

usedinvarioustypesofinstallations.Toprotectyourdatawerecommendthatyou:

•Changethedefaultpasswordthatcomeswitheachdevice.

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Setasecurepasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeAboutsecurepasswordsonpage6.

2.Retypethepasswordtoconrmthespelling.

AXISQ16NetworkCameraSeries

Howtoaccesstheproduct

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

AXISQ16NetworkCameraSeries

Setup

Productwebpageoverview

Liveviewcontrolbar

Liveview

Productname

Controls

Videocontrolbar

Settingstoggle

AXISQ16NetworkCameraSeries

Setup

Settingstabs

Abouttheproduct'sbuilt-inhelp

Youcanaccessthebuilt-inhelpfromtheproduct’swebpage.Thehelpprovidesmoredetailedinformationontheproduct’s

featuresandtheirsettings.

Aboutlong-distanceconnections

Thisproductsupportsber-opticcableinstallationsthroughamediaconverter.Fiber-opticcableinstallationsofferanumber

ofbenetssuchas:

•Long-distanceconnection

AXISQ16NetworkCameraSeries

Setup

•Highspeed

•Longlifetime

•Largecapacityofdatatransmission

•Electromagneticinterferenceimmunity

Findoutmoreaboutber-opticcableinstallationsonwww.axis.com/technologies/ber-optics.Forinformationabouthowtoinstall

themediaconverterseetheInstallationGuideforthisproduct.

Imagequality

Aboutcapturemodes

Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting

affectsthecamera’seldofviewandaspectratio.

Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Howtoselectcapturemode

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For

specicationsaboutavailablecapturemodes,seetheproduct’sdatasheet.Tondthelatestversionofthedatasheet,gotoaxis.com

Howtoreplacethelens

1.Stopallrecordingsanddisconnectpowerfromtheproduct.

2.Disconnectthelenscableandremovethestandardlens.

3.Attachthenewlensandconnectthelenscable.

4.Reconnectthepower.

5.Logintotheproduct’swebpage,gototheImagetabandthenselecttheP-Irislensyouhaveinstalled.

Note

IfyouuseaDCirislens,selectGenericDCIris.

6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.

AXISQ16NetworkCameraSeries

Setup

7.Adjustthezoomandfocus.

Howtofocus

1.Logintotheproduct’swebpageandgotoSettings>Image>Focus.

2.Tosetwhichareaoftheimagethatshouldbeinfocus,clickShowAFarea.Ifyoudon’tselectanautofocusarea,the

camerafocusesontheentirescene.

3.ClickAutofocus.

4.Tonetunethefocus,usethefocusslider.

Aboutremotefocusandzoom

Theremotefocusandzoomfunctionalityallowsyoutomakefocusandzoomadjustmentstoyourcamerafromacomputer.Itisa

convenientwaytoensurethatthescene’sfocus,viewingangleandresolutionareoptimizedwithouthavingtovisitthecamera’s

installationlocation.

Left:nofocus.Right:remotefocusapplied.

Left:nozoom.Right:remotezoomapplied.

Howtoreducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

AXISQ16NetworkCameraSeries

Setup

Note

Imagenoisewillincreaseifyouincreasethegain.

•Increaseshutterspeedandgain.GotoSettings>Image>ExposureandsetMaxshuttertoalowervalue,andMaxgain

toahighervalue.

Ifyouarestillexperiencingmotionblur,youcantryoneofthefollowing:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

HowtobenetfromIRlightinlow-lightconditionsusingnightmode

Yourcamerausesvisiblelighttodelivercolorimagesduringtheday.Aslightdiminishes,youcansetthecameratoautomatically

shifttonightmode.Innightmodethecamerausesbothvisiblelightandnear-infraredlighttodeliverblack-and-whiteimages.

Sincethecamerausesmoreoftheavailablelightitcandeliverbrighter,moredetailed,images.

1.GotoSettings>Image>Dayandnight,andmakesurethattheIRcutlterissettoAuto.

Howtoselectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor

specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand

sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

Howtomaximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,bitrateincreasesandmightleadtoreducedframerate.

•Makesuretoselectcapturemodethathasthehighestresolution.

•Setcompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnofftheZipstreamfunctionality.

HowtostabilizeashakyimagewithElectronicImageStabilization(EIS)

EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjecttovibrations,forexample,wind

orpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

AXISQ16NetworkCameraSeries

Setup

1.GotoSettings>Image.

2.TurnonEIS.

Howtocompensateforbarreldistortion

Barreldistortionisaphenomenonwherestraightlinesappearincreasinglybentclosertotheedgesoftheframe.Awideeldofview

willoftencreatebarreldistortioninanimage.Barreldistortioncorrectionwillcompensateforthisdistortion.

Note

Barreldistortioncorrectionaffectstheimageresolutionandeldofview.

1.GotoSettings>Image.

2.TurnonBarreldistortioncorrection(BDC).

3.Setthelevelofcorrectionthatgivesyouthebestimage.

Howtomonitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

1.Dependingonyourproduct,turnthecameraorthe3-axislensinthecamera90°or270°.

2.Ifyourproductdoesn’trotatetheviewautomatically,logintotheproduct’swebpageandgotoSettings>Stream>

Orientation.Rotatetheview90°or270°.

Findoutmoreataxis.com/axis-corridor-format

Howtoenhancefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel

counter.

AXISQ16NetworkCameraSeries

Setup

1.GotoSettings>System>Orientationandclick.

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexamplewhere

thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof

therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Howtoenhancelicenseplaterecognition

AXISQ16NetworkCameraSeries

Setup

Tobetterrecognizethelicenseplateofacarpassingbythecamera,youcanapplyandadjustanumberofthings.

Oneoptionistousethepixelcounterinyourcameratosettheoptimalpixelresolution:

1.GotoSettings>System>Orientationandclick

2.Adjustthesizeandplacementoftherectangleinthecamera’sliveviewaroundtheareaofinterest,forexample

wherethelicenseplatesofpassingcarsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedby

thesidesoftherectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Inaddition,youcantrytoadjustthefollowingtooptimizelicenseplaterecognition:

•Shutterspeed

•Gain

•Zoom

Howtooptimizetheimagefortrafcsurveillance

Togetthebestpossibleimagefortrafcsurveillance,usetheAXISTrafcWizardincombinationwiththeTrafcoverviewscene

prole.

1.GotoSettings>Apps>AXISTrafcWizard.

2.Starttheapplicationifitisnotalreadyrunning.

3.Tosetuptheapplication,clickOpen.

4.Selectunits(metricorimperial).

5.EnterthevaluesforRoaddistance,Cameraheight,VehicledistanceandMaxspeed.

6.Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.

7.Settheleveloflow-lightgaindependingonthelightconditions.

8.IfexternalIRilluminationisavailable,selecttheSupplementalIRilluminationcheckbox.

9.ClickSave.

10.GotoSystem>Orientation.

11.SelectTrafcoverviewunderSceneprole.

12.ClickDone.

Aboutviewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth

andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts

ofthefullview,forexample,thesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea

size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,

whichrequiresmorebandwidthwithoutaddingimageinformation.

AXISQ16NetworkCameraSeries

Setup

Howtohandlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest

areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange

(WDR)makesbothdarkandbrightareasoftheimagevisible.

1.GotoSettings>Image.

2.UsetheLocalcontrastslidertoadjusttheamountofWDR.

ImagewithoutWDR.

ImagewithWDR.

Note

WDRmaycauseartifactsintheimage.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr

Privacymasks

Howtohidepartsoftheimagewithprivacymasks

Whatisaprivacymask?

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy

masksappearasblocksofsolidcolor.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Usingmultipleprivacymasksmayaffecttheproduct’sperformance.

AXISQ16NetworkCameraSeries

Setup

Howtocreateaprivacymask

Tocreateaprivacymask,gotoSettings>Privacymask.

Overlays

Aboutoverlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.

Howtoshowatextoverlaywhenthecameradetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthecameradetectsmotion:

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createanactionrule:

7.GotoSystem>Events>Actionrules.

8.CreateanactionrulewithAXISVideoMotionDetectionastrigger.

9.Fromthelistofactions,selectOverlaytext.

10.Type“Motiondetected”.

11.Settheduration.

Howtoaddstreetnamesandcompassdirectiontotheimage

Note

Thestreetnameandcompassdirectionwillbevisibleonallvideostreamsandrecordings.

1.GotoSettings>Apps.

2.Selectaxis-orientationaid.

3.ClickOpen.

4.Toaddastreetname,selectAddtextandmodifythetexttotthestreet.

5.Toaddacompass,selectAddcompass.

AXISQ16NetworkCameraSeries

Setup

Streamingandstorage

Howtochoosevideocompressionformat

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

MotionJPEGorMJPEGisadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Installingadditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Howtoreducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

AXISQ16NetworkCameraSeries

Setup

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

Howtosetupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Howtoaddaudiotoyourrecording

Editthestreamprolewhichisusedfortherecording:

1.GotoSettings>System>Streamproles.

2.SelectthestreamproleandclickModify.

3.IntheAudiotab,selecttheAudiostreamcheckboxandselectOnfromthedrop-downlist.

4.ClickOk.

Howtorecordandwatchvideo

Torecordvideoyoumustrstsetupnetworkstorage,seeHowtosetupnetworkstorageonpage19,orhaveanSDcardinstalled.

1.Gotothecamera’sliveview.

2.ClickonRecordoncetostartrecordingandonemoretimetostoprecording.

Towatchyourrecording:

1.ClickonStorage>Gotorecordings.

2.Selectyourrecordinginthelistanditwillplayautomatically.

AXISQ16NetworkCameraSeries

Setup

Events

Aboutevents

Theeventpagesallowyoutocongureyourproducttoperformactionswhendifferenteventsoccur.Forexample,theproduct

canstartarecordingorsendanemailnoticationwhenmotionisdetected.Thesetofconditionsthatdeneshowandwhen

theactionistriggerediscalledanactionrule.

Howtotriggeranaction

1.GotoSettings>System>Eventstosetupanactionrule.Theactionruledeneswhenthecamerawillperformcertain

actions.Actionrulescanbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelectwhatTriggermustbemettotriggertheaction.Ifyouspecifymorethanonetriggerfortheactionrule,all

ofthemmustbemettotriggertheaction.

3.SelectwhichActionthecamerashouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiveactionrule,theactionruleneedstoberestartedforthechangestotakeeffect.

Howtorecordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto

stoponeminuteafter.

MakesuretheAXISVideoMotionDetectionapplicationisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createanactionrule:

4.GotoSettings>System>Eventsandaddanactionrule.

5.Typeanamefortheactionrule.

6.Fromthelistoftriggers,selectApplicationsandthenselectAXISVideoMotionDetection(VMD).

7.Fromthelistofactions,selectRecordvideo.

8.Selectanexistingstreamproleorcreateanewone.

9.Enableandsetthepre-triggertimeto5seconds.

10.EnableWhiletheruleisactive.

11.Enableandsetthepost-triggertimeto60seconds.

12.SelectSDcardfromthelistofstorageoptions.

13.ClickOk.

Howtorecordvideowhenthecameradetectsloudnoises

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsloudnoiseandto

stoponeminuteafter.

Makesureaudioturnedon:

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Axis Q16 Network Camera Series Owner's manual

Brand: Axis

Model: Q16 Network Camera Series

Category: Security cameras

Type: Owner's manual

This manual is also suitable for

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Axis Q16 Network Camera Series Owner's manual

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