2. cartell
  3. CP-4
CP-4

cartell CP-4 Operating instructions

  • Hello, I'm a chat assistant and I've reviewed the Cartell document which outlines the company's RMA/return policy and warranty. It seems that Cartell offers a five-year warranty, prefers dealing directly with installers for tech support, and has detailed steps for handling out-of-box product issues. I'm ready to answer any questions you may have about these policies or related products.
  • Who should installers contact for technical support?
    What information should installers have when calling for support?
    What is the warranty period for Cartell products?
CARTELL RMA/RETURN POLICY
The following constutes the return policy of Cartell:
1. Cartell prefers to deal directly with installers for technical support and returns.
It is best for installers to call 717-532-0033, opon 1 while in the eld before
uninstalling product. Have serial number, symptoms, and mulmeter handy.
Business hours are Monday - Friday, 8:30 a.m. - 5:00 p.m. Eastern me.
2. Cartell may choose to advance-replace installer’s product.
3. If installer, with an RMA number from Cartell, chooses to ask distributor to replace
defecve product, the laer may advance-replace the product, per its own policy.
4. Defecve products must be returned (at Cartell’s expense) directly to Cartell within
90 days. If product is not returned within that me frame, we reserve the right to
charge for the advance replacement.
5. Aer Cartell receives defecve product, we will test and determine if product has
a manufacturing defect that falls under the warranty. If product does not have a
manufacturing defect that falls under the warranty, an invoice may be issued to
cover advance replacement.
6. If a distributor has advance-replaced product for installers, and the returned
product falls under warranty and proves defecve, distributor may receive from
Cartell replacement product or be issued a credit, per distributor’s preference.
7. End users must contact installers for product troubleshoong and replacement.
510 West King Steet, Shippensburg, PA 17257 w 717-532-0033 w cartell.com
BAD OUT OF BOX
Cartell does 100% product tesng before products leave our factory. Therefore, it is
unlikely that a product will be bad out of box. However, if such occurs, do the following:
1. Before returning product, call Cartell immediately at 717-532-0033, opon 1.
2. Have serial number of defecve product handy. We will troubleshoot over the
phone, and determine if the product is bad out of box.
CARTELL WARRANTY
All Cartell products are warranted against defects in material and
workmanship for ve years. This warranty does not cover defects caused by,
but not limited to: acts of God, improper installaon, abuse, re damage,
electrical surges, integrated system failures, improper lid/gasket installaon,
over-ghtening screws, stripping screw holes, damage to cable caused by
slicing, pulling, tangling, improper splicing, and failure to run cable in non-
metallic conduit.
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Eecve September 1, 2021
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