Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance.
If you are unable to solve the problem with the information below, visit www.philips.com/
support for a list of frequently asked questions or contact the Consumer Care Centre in your
country.
Problem Solution
The appliance does not
work.
Make sure that the voltage indicated on the appliance
corresponds to the local mains voltage.
Make sure that: the appliance is plugged in and switched on.
The appliance is plugged in and switched on.
The water tank is lled with water.
In all other cases, contact the Philips Consumer Care Centre.
The appliance continues to
drip long after the brewing
cycle has nished.
Some dripping is normal. This is caused by steam that condenses
inside the appliance. If more than 3 to 5 drops of coffee fall on the
hotplate after you remove the jug, the drip stop is dirty. Push the
drip stop to open it and rinse it under a running tap.
If you remove the jug from the appliance for more than 20
seconds, the lter holder starts to overow.
If the above solutions do not solve the problem, please contact
the Philips Consumer Care Centre.
The lter overows while the
appliance is brewing coffee.
Check if you placed the lter holder into the appliance properly. If
the lter holder is not in the correct position, the drip stop does
not work, which may cause the lter holder to overow.
If you remove the jug from the appliance for more than 20
seconds during the brewing process, the lter holder starts to
overow.
The coffee is too weak. Set the intensity switch to intense.
Put more ground coffee in the lter holder to get the coffee-to-
water ratio right.
Make sure that the paper lter does not collapse.
Use the right size of paper lter (1x4 or no.4).
Make sure that there is no water in the jug before you start to
brew coffee.
The coffee is too strong. Set the intensity switch to mild.
Use less ground coffee or more water.
The appliance takes a long
time to brew coffee.
Descale the appliance (see chapter ‘Descaling’).
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