Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP) User manual

Brand: Avaya

Model: BCM Expansion Module and Central Answering Position (KIM, KEM, CAP)

Type: User manual

Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP)

The Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP) is a powerful tool that can help you to improve the efficiency of your business communications. With this device, you can:

Expand the number of programmable keys on your Avaya BCM terminals, giving you quick and easy access to frequently used functions.
Create a central answering point for your business, allowing you to manage all incoming calls from a single location.
Monitor the status of multiple lines and extensions, so you can always see who is available and who is on the phone.

Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP)

Expand the number of programmable keys on your Avaya BCM terminals, giving you quick and easy access to frequently used functions.
Create a central answering point for your business, allowing you to manage all incoming calls from a single location.
Monitor the status of multiple lines and extensions, so you can always see who is available and who is on the phone.

Business Communications Manager -

Technical Tip

Tip no: 003

Release Date: 10 January 2011

Region: GLOBAL

BCM Expansion Module and Central Answering Position (KIM,

KEM, CAP) Documentation Clarification.

Introduction

This document is intended to clarify the configuration options for the terminal (telephone

set) expansion modules that are supported by the BCM family of products. This

document will clarify both the limitations of the physical devices that can be attached to

the terminals as well as the administrative setting that can be applied to terminals with

expansion modules.

The physical expansion devices for each of the terminals will be described first followed

by the configuration option that can be applied.

This bulletin is clarifying the information in the following end user documents regarding

the Central Answering Position (CAP), the Key Indicator Modules (KIM) and the Key

Expansion Modules (KEM). For the remainder of this document, all key expansion

modules (KIM’s & KEM’s) will be referred to as KEM’s (unless otherwise indicated).

This document is to be used in the interim until the end user documentation is updated

with this information during the next major release.

End User Documentation

Table 1: End User Documentation

Document Name Doc. Number Version Page(s) / Section(s)

Central Answering Position (CAP) User Guide NN40090-106 02.01 all

Business Communications Manager 5.0 – NN40170-500 02.04 79 - 80

COMPAS ID 149792 Issue 1 Page 1 / 9

Configuration - Devices

Avaya 1100 Series Expansion Module -

User Guide

NN40050-118 02.01 All

Avaya IP Key Expansion Module (KEM) User

guide

NN40050-103 04.01 All

IP Phone 1200 Series LCD Expansion Module:

12-Key Self Labeling – Quick reference guide

NN40050-115 01.01 All

IP Phone LED Expansion Module: 18-Key Self

Labeling – Quick reference guide

NN40050-116 01.01 All

Expansion Module for IP Phone 1200 Series –

Quick Installation Guide

NN40050-303 01.01 All

BCM 5.0 Task based guide BCM_5.0_TBG 1.1 Start-up & Telephony

– Telephony Services

– CAP/KIM Assignment

Page: 71

Physical Terminal Expansion Modules

The terminals portfolio supported by BCM includes a number of hardware accessories

that expands the number of programmable keys available on the terminals. This allows

for fast access to speed dial or auto dial functionality, as well as allowing a central

attendant or secretary / administrative assistant to view the call status of a large number

of people or departments.

When an expansion module (KEM) is connected to a terminal (default configuration),

they are also referred to as ordinary KEM’s (or oKEM).

The specific characteristics of each of these accessories is summarized in the following

table and covered in more detail in the following sections.

Summary Table:

Table 2: Summary of terminals and expansion modules

Terminal

Type

Expansion

Module Name

Number of

Keys

Max number of

oKEM per

Terminal

SAP

Required

Max # of oKEM per

System

T7316E KIM 24 4

Yes

Limited by the max

number of sets

IP 2002 IP KEM 24 4 No

Limited by the max

number of sets

IP 2004 IP KEM 24 4 No

Limited by the max

number of sets

IP 1220 LCD KEM

LED KEM

Limited by the max

number of sets

IP 1230 LCD KEM

LED KEM

Limited by the max

number of sets

IP 1120E IP KEM 18 3 No

Limited by the max

number of sets

IP 1140E IP KEM 18 3 No

Limited by the max

number of sets

COMPAS ID 149792 Issue 1 Page 2 / 9

KIM = Key Indicator Module

KEM = Key Expansion Module

oKEM = ordinary KEM

SAP = Station Auxiliary Power Supply

Key Expansion Module for the Business Series Telephone (BST)

Figure １- Business Series Telephone with Key Expansion Module

The BST Central Answering Position is an expandable desktop telephone that allows

administrative assistants and emergency contact centers the ability to centralize and

efficiently distribute calls. By attaching the T24 Key Indicator Module (KIM) directly to the

T7316E, office administrators and emergency contact centers can transform the pace

and efficiency of their operations while maintaining an exceptional level of customer

service.

T24 Product features:

• BCM and Norstar compatible

• Two versions of the T24 are available (Enhanced for line appearances and

Ordinary for features and auto dialers)

• Multi-line with multi-segment call appearance icons

• 24 programmable buttons for lines/features/autodials

• Busy Lamp Field/Direct Station Select support

• Multiple appearances of hunt groups

• Multiple line appearances

• Quantity of four, T24s per T7316E without power supply

• Quantity of nine, T24s per T7316E with power supply

COMPAS ID 149792 Issue 1 Page 3 / 9

• Desk or wall mount

• Colors: charcoal and platinum

IP Key Expansion Module for the IP Phone 2000 Series

Figure ２- IP 2002 Phone with IP Key Expansion Module

The IP Key Expansion Module (IP KEM) is a hardware accessory that expands the

number of programmable keys on the IP 2002 and the IP 2004. This allows fast access

to speed dial functionality, as well as allowing a central attendant or secretary to view the

call status of a large number of people or departments. The IP KEM is supported on all

releases of BCM50 & 450 but requires Release 4.0 for the BCM200/400 platforms.

The IP KEM provides:

• Hardware module to expand line/feature buttons

• Self-label display to customize desktop

• Connects via accessory port on IP 2002 or IP 2004 phones

• Powered by host phone via accessory port

• BCM will support up to 4 KEMs per 2000 Series IP phone

• A maximum of 12 IP phones with IP KEMs per BCM system can be operated in

the advanced mode.

COMPAS ID 149792 Issue 1 Page 4 / 9

IP Key Expansion Module for the IP Phone 1200 Series

Figure ４- LED IP Key Expansion Module

Figure ３- LCD IP Key Expansion Module

The IP Phone 1200 Series includes two Key Expansion Modules to provide flexibility for

adding more keys to the IP Phone 1220 and IP Phone 1230. The extra keys can be

programmed as auto-dialers for one-touch calling, and will provide busy lamp field

indication for users on the BCM system. This allows these phones to better serve the

needs of attendant and receptionist functions, and increase productivity for any user.

Key features include:

• LCD Expansion Module for the IP Phone 1200 Series offers 12 keys per module,

scalable to 7 LCD KEMs on an IP Phone 1220 or 1230

• LED / Paper Label Module for the IP Phone 1200 Series offers 18 keys per

module, with LED indicators for line status and an easy-to-use paper labeling

system, scalable to 2 LED Paper-Label KEMs on an IP Phone 1220 or 1230.

Re-setting the KEMs to default (Coldstart).

You can press a sequence of keys (on the KEM) to trigger a cold start of a single IP

Phone KEM, or all IP Phone KEMs attached to the same IP Phone. The sequence must

be performed while the icons are flashing.

• To coldstart a single IP Phone KEM, press the ‘Single’ Cold star sequence

below.

• To coldstart all attached IP Phone KEMs, press the ‘All’ Cold star sequence

below

COMPAS ID 149792 Issue 1 Page 5 / 9

COMPAS ID 149792 Issue 1 Page 6 / 9

IP Key Expansion Module for the IP Phone 1100 Series

Figure ５- IP KEM FOR 1100 Series

The IP Phone 1100 Series includes a Key Expansion Module that provides up to 18

additional line/programmable feature keys per module. The module is supported on the

IP Phone 1120E and the IP Phone 1140E.

Configuration Options – CAP Assignment

A CAP (Central Access Point) station acts as a central answering and monitoring point

for a group or a business. Any terminal that has an expansion module attached (oKEM)

can be configured to be a CAP. When a terminal is assigned to be a CAP, the expansion

module is now referred to as an enhanced KEM (eKIM or eKEM).

Assigning a station to be a CAP enhances the expansion modules capability to also

include access to and monitoring of lines in addition to stations.

You can configure a total of 12 CAP stations on a BCM50 or 24 on a BCM450 using the

CAP assignment setting. Please note that the CAP's can be any mixture of terminal type

as this assignment is independent of the hardware type.

The table referenced earlier in this bulletin is repeated here with an additional column to

show the maximum number of eKEM's that are supported on each terminal type.

COMPAS ID 149792 Issue 1 Page 7 / 9

Table 2: Summary of terminals and expansion modules with eKEM

Terminal Type

Expansion

Module Name

Number of

Keys

Max number

of eKEM per

Terminal

Max number

of oKEM per

Terminal

SAP

Required

T7316E KIM 24 4

Yes

IP 2002 IP KEM 24 4 4 No

IP 2004 IP KEM 24 4 4 No

IP 1220 LCD KEM

LED KEM

IP 1230 LCD KEM

LED KEM

IP 1120E IP KEM 18 3 3 No

IP 1140E IP KEM 18 3 3 No

KIM = Key Indicator Module

KEM = Key Expansion Module

oKEM = ordinary KEM

eKEM = enhanced KEM

SAP = Station Auxiliary Power Supply

In summary, the main difference between oKEM's and eKEM’s is the following:

- oKEM’s provide additional buttons to access & monitor stations.

- eKEM’s provide additional buttons to access & monitor status and lines.

- oKEM’s and eKEM’s provide additional buttons for fast access to auto dialers and

speed dialers.

- Assigning a station with KEM's attached as a CAP (in OAM), changes the KEM's from

oKEM’s to

eKEM’s.

COMPAS ID 149792 Issue 1 Page 8 / 9

Configuring CAP assignment

1. Ensure that the telephone you want to use for a CAP station is configured and

working.

2. Ensure that the CAP/KIM module has been installed on the appropriate telephone.

3. In the Element Manager, open the Telephony folder followed by Global Settings,

and select Cap Assignment.

4. The CAP # window appears.

Figure ６- CAP Assignment Window

5. Type the DN in the Set DN field for the telephones that you want to designate as a

CAP station.

6. Click on the next CAP to add another CAP station, or click elsewhere on the

navigation tree to save the setting.

Issued by:

Avaya BCM CPE Support

Contact details:-

Tel: +1 613 3568230

Email:

[email protected]

Internet:

http://www.avaya.com

COMPAS ID 149792 Issue 1 Page 9 / 9

Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP) User manual

Brand: Avaya

Model: BCM Expansion Module and Central Answering Position (KIM, KEM, CAP)

Type: User manual

Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP)

Expand the number of programmable keys on your Avaya BCM terminals, giving you quick and easy access to frequently used functions.
Create a central answering point for your business, allowing you to manage all incoming calls from a single location.
Monitor the status of multiple lines and extensions, so you can always see who is available and who is on the phone.

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Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP) User manual

Avaya BCM Expansion Module and Central Answering Position (KIM, KEM, CAP) User manual

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