AT&T 3800 Self-Installation Manual

Brand: AT&T

Model: 3800

Type: Self-Installation Manual

UVEP666_PNP_3800_INSTALL_GUIDE_ATT141610886-3_BC_RELEASE UVEP666_PNP_3800_INSTALL_GUIDE_ATT141610886-3_FC_RELEASE

Speciﬁc issues

I have a home security system, health alarm,

or water meter monitor.

You will need special installation assistance. Call

1.800.288.2020 to schedule an appointment with

an AT&T U-verse service technician or call your

monitoring provider. Additional charges will apply for

professional installation services from an AT&T U-verse

service technician.

My Power indicator light turns amber during the

power up sequence.

Don’t worry. This is a normal part of the power up

sequence—just remember not to unplug the power

cord or green data cable when the light is still amber.

At the end of the sequence, the Broadband and Service

indicator lights will be solid green.

Having trouble?

Here are a few common issues to check:

Did you activate your services?

You must complete activation for your

Internet and Voice services to work correctly.

See step

inside.

What is your service activation date?

Do not attempt to install your services until

2pm on the date provided to you by AT&T.

You can find this date on your packing slip.

8pm

Get started Total approximate installation time: 30 minutes

(PnP 38 00 CSI INS T GUID E)

02/15

Before you begin:

1. Check your service activation date.

Do not attempt to install your services until

2pm on your service activation date. You

can find this date on your packing slip.

2. Do you have a security system, health

alarm, or water meter monitor?

You will need special installation assistance. See

Specific issues on the back of this guide for

more information.

1. Check your connections.

Verify that cables and cords on all devices are connected as specified in step

Cables usually make

an audible “click” when secure. If connections are secure and you are still unable to connect to the

Internet, try another phone jack. Make sure the phone jack has a dial tone.

2. Power down, power up.

Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged for

15 seconds and plug it back in.

Still having problems? Many issues can be resolved with three simple steps:

AT&T U-verse

Voice and

High Speed Internet

self-

installation

guide

Before installation:

Do not attempt to install your

service until 2pm your service

activation date. You can find

this date on your packing slip.

ATT141610886-3

ATT100070695

FPO

Need more help?

Visit att.com/uversesupport

Call us at 800.288.2020 and ask for “U-verse technical support.”

logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

Additional U-verse information

Check out the User Guide online:

Visit att.com/userguides to find an electronic version of

this guide (ATT141610886-3 PnP 3800 CSI INST GUIDE)

and other support information.

Manage your account:

Go to att.com/myatt to manage your U-verse account.

You can also visit att.com/manage to download the app.

¿Habla español?

Por favor visite att.com/uverseguias para ver la

informacion en español. También pueden ver la siguiente

guía: ATT141610886-3 (PnP 3800 CSI INST GUIDE) para

más detalles.

3. Wait for blinking indicator lights.

Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to

access the Internet.

In the box: Also needed:

Your 4-digit passcode.

You received a separate

letter confirming the 4-digit

passcode you designated

when placing your order.

Packing slip with

activation date

AT&T U-verse

911 Acknowledgment form

Voice User Guide

HSIA Quick Guide

911 stickers

911

Acknowledgment

Quick Guide

HSIA

Quick Guide

Power Cord

2 parts

Reminder:

· Your gateway does not contain

a battery backup

· Battery backup is available for purchase

from third party manufacturers and

retailers to keep you connected in the

event of a power failure. Visit

att.com/batterybackup

for more information

Yellow Ethernet cable

Quick Guide

AT&T U-verse

2 3

LOCAL ETHERN ET

POWE R

RESE T

PHON E LINE

BROA DBAND

LINE S 1 & 2

AUX LI NE

PHON ES

Customers who have NOT completed

the U-verse on-line registration

· Open your Internet browser

(e.g. Internet Explorer, Safari, etc.)

· The online registration process

will start automatically. If it doesn’t,

enter att.net/uverse into your

address bar

· Enter your Account Number

(if requested) and passcode

1. Your Account Number is available on your order

confirmation email or letter

2. Your Passcode is the four-digit number that

you selected when you placed your order

· Follow the online Instructions to complete your

registration and activate your Internet and

Voice services

· Upon successful registration, you will see the following:

Congratulations. Your AT&T U-verse services

are now activated and ready to use!

Set up Approximate time: 10 minutes

UVEP666_PNP_3800_INSTALL_GUIDE_ATT141610886-3_PG2_RELEASE UVEP666_PNP_3800_INSTALL_GUIDE_ATT141610886-3_PG3_RELEASE

During this time, do not unplug the power adapter. This can damage the

Wi-Fi Gateway and interrupt your TV service.

Power Up Approximate time: 5 minutes

Before you begin:

· Power down all U-verse TV receivers by unplugging them from the electrical outlets

· Leave any cables that are already connected to the Wi-Fi Gateway as they are

Go Wi-Fi (optional)

Write down your Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key)

to configure a Wi-Fi device. This information is on the side of your Wi-Fi gateway. The

Network Name consists of “2WIRE” plus the last three digits of the Wi-Fi gateway’s serial

number. Be sure to record this information in the form to the right.

Now configure your Wi-Fi network:

· Go to your computer’s Wireless Network

Settings and refresh the network list

· Select your Wi-Fi Network Name (SSID) from

the Wi-Fi list. You may need to scroll through

the list to find your Wi-Fi Network Name

· Enter the 10-digit Wi-Fi Password (WPA)

in the password field to connect to

your network

Approximate time: 10 minutes

SSID: 2WIREXXX

Wireless Network Key: XXXXXXXXXX

For help: att.com/support

Wi-Fi Network Name (SSID)

10-digit Wi-Fi Password

2 I

R E

Registration & Activation (required)

Approximate time: 5 minutes

Local Ethernet

Power

USB-PC

Wireless

HomePNA

Phone 1

Phone 2

Broadband

Service

Customers who have already completed

the U-verse on-line registration.

· Activation of your High Speed Internet and

Voice services will be completed automatically

· The service activation may take a few minutes

to complete

· Be sure to open a browser, go to a site and check

that you can access it. Next, test that you

can make and receive calls from the phone

connected to the gateway to ensure it is working

Local Ethernet

Power

USB-PC

Wireless

HomePNA

Phone 1

Phone 2

Broadband

Service

Lights may vary with setup.

Unplug old power cord from Wi-Fi Gateway and electrical outlet and replace with new power cord.

Connect the new yellow Ethernet cable from an open/available Wi-Fi Gateway Local Ethernet port to the

computer Ethernet port.

Connect phone cord from the Wi-Fi Gateway Lines 1 & 2 port to your phone. If you are using a cordless

phone, make sure the base station is plugged into an electrical outlet.

Wi-Fi Gateway—back panel

Phone or cordless

base station

Electrical outlet

PC Ethernet port

Below is a completed setup. Your connections may vary.

New Power

Cord

Yellow

Ethernet Cable

Phone Cord

Please note that your U-verse TV will not operate during this process. This includes recording TV shows.

Your Wi-Fi Gateway is now powering up. Wait up to 5 minutes for the

Broadband and Service indicator lights to turn solid green.

If the Broadband and Service lights do not turn solid green or continue to

blink after 5 minutes, see Having trouble? on the back of this guide.

Power up all of your TV receivers by plugging them back into the electrical

outlets. This process may take several minutes.

AT&T 3800 Self-Installation Manual

AT&T 3800 Self-Installation Manual

AT&T 3800 Self-Installation Manual

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