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RealPresence® CloudAXIS™ Suite Administrators’ Guide Software 1.3.1
Polycom, Inc. 1
ADMINISTRATOR’S GUIDE
RealPresence
®
Platform Director™
Software 1.5.0 | February 2014 | 3725-66008-001 Rev A
RealPresence
®
Platform Director™ Administrator’s Guide Version 1.5.0
Polycom, Inc. 2
Copyright ©2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement
By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to
be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Open Source Software Used in this Product
This product may contain open source software. You may receive the open source software from Polycom up to
three (3) years after the distribution date
of
the applicable product or software at a charge not greater than the
cost to Polycom of shipping
or
distributing the software to
you.
To receive software information, as well as the open
source software code used in this product, contact Polycom by email at [email protected]m
.
Disclaimer
While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any
typographical or other errors or omissions in the content of this document.
Limitation of Liability
Polycom and/or its respective suppliers make no representations about the suitability of the information contained in
this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change
without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its
respective suppliers be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever
(including without limitation, damages for loss of business profits, business interruption, or loss of business
information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to
DocumentationFeedback@polycom.com.
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
Polycom, Inc. 3
Contents
About This Guide ...................................................................................................... 6
Conventions Used in this Guide ..................................................................................................... 6
Terms and Writing Conventions ..................................................................................................... 6
Information Elements ....................................................................................................................... 7
Typographic Conventions ............................................................................................................... 7
What’s in this Guide? ....................................................................................................................... 8
Help and Technical Support ............................................................................................................ 9
Polycom Support .............................................................................................................................. 9
Reference Documentation ............................................................................................................. 10
Documentation Feedback .............................................................................................................. 10
Getting Started ........................................................................................................ 11
RealPresence Platform Director Requirements .......................................................................... 11
Hardware Requirements ................................................................................................................ 11
Data Center Requirements ............................................................................................................ 12
Software License Requirements .................................................................................................... 12
Web Browser Requirements .......................................................................................................... 13
RealPresence Platform Director Architecture ............................................................................. 13
RealPresence Platform Director Description ............................................................................... 14
RealPresence Platform Software Description ............................................................................. 15
RealPresence
DMA, Virtual Edition ................................................................................................ 15
RealPresence Resource Manager, Virtual Edition ........................................................................ 15
RealPresence Collaboration Server,Virtual Edition ....................................................................... 15
RealPresence Access Director, Virtual Edition .............................................................................. 15
RealPresence CloudAXIS Suite Services Portal ........................................................................... 15
RealPresence CloudAXIS Suite Experience Portal ....................................................................... 16
RealPresence Platform Director Deployment ....................................................... 17
Deploy the RealPresence Platform Director ................................................................................ 17
Access RealPresence Platform Director ...................................................................................... 18
Troubleshoot the FQDN ................................................................................................................. 20
Manage Your Account Credentials ............................................................................................... 20
Edit Your Profile ............................................................................................................................. 20
Change Your Password ................................................................................................................. 21
Sign Out ......................................................................................................................................... 22
Home Page .............................................................................................................. 23
RealPresence Platform Director Dashboard ................................................................................ 23
Summary ........................................................................................................................................ 23
Most Used Service Groups ............................................................................................................ 23
Critical Alarms ................................................................................................................................ 24
Instances with Critical Alarms ........................................................................................................ 25
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System Page ............................................................................................................ 27
Providers ......................................................................................................................................... 27
Add a Provider ............................................................................................................................... 27
Edit a Provider ................................................................................................................................ 28
Delete a Provider ........................................................................................................................... 30
Zones ............................................................................................................................................... 31
Add a Zone ..................................................................................................................................... 31
Edit a Zone ..................................................................................................................................... 32
Resource Groups ........................................................................................................................... 34
Delete a Zone ................................................................................................................................. 40
Image Repository ............................................................................................................................ 40
Add an Image ................................................................................................................................. 41
Edit an Image ................................................................................................................................. 42
Delete an Image ............................................................................................................................. 42
Service Page ............................................................................................................ 43
Instances ......................................................................................................................................... 43
Create an Instance ......................................................................................................................... 44
Add an Existing Software Instance ................................................................................................ 45
Add a Hardware Instance............................................................................................................... 48
Edit an Instance ............................................................................................................................. 49
Delete an Instance ......................................................................................................................... 54
Service Groups ............................................................................................................................... 54
Create a Service Group ................................................................................................................. 54
Edit a Service Group ...................................................................................................................... 55
Configure Instances in a Service Group ........................................................................................ 58
Delete an Instance from a Service Group ...................................................................................... 68
User Management Page .......................................................................................... 69
Users ................................................................................................................................................ 69
Add a User ..................................................................................................................................... 69
Edit a User ..................................................................................................................................... 70
Reset a User Password ................................................................................................................. 71
Delete a User ................................................................................................................................. 72
Monitoring Page ...................................................................................................... 73
Alarms .............................................................................................................................................. 73
Threshold ........................................................................................................................................ 74
Settings Page .......................................................................................................... 77
Platform Settings ............................................................................................................................ 77
Date and Time ................................................................................................................................ 77
Certificates ..................................................................................................................................... 77
Logs ................................................................................................................................................ 81
Migrate Software ............................................................................................................................ 82
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Configure SMTP ............................................................................................................................. 84
Activate Licenses ........................................................................................................................... 85
Proxy Settings ................................................................................................................................ 87
Application Settings ....................................................................................................................... 88
Monitoring Settings ........................................................................................................................ 88
Configure RealPresence PlatformDirector SNMP Settings ........................................................... 89
Troubleshooting ...................................................................................................... 90
Deployment ..................................................................................................................................... 90
Management .................................................................................................................................... 90
Restricted Shell ....................................................................................................... 91
Introduction ..................................................................................................................................... 91
Usage ............................................................................................................................................... 91
Use Case: Accessing the restricted shell ....................................................................................... 91
Use Case: Change system hostname ........................................................................................... 92
Use Case: Log collection ............................................................................................................... 92
Use Case: Copying the generated logs to a different server ......................................................... 93
Use Case: Access log files ............................................................................................................ 93
Use Case: Changing password of the 'caxis' user ......................................................................... 93
Use Case: Configure system NTP settings.................................................................................... 94
Use Case: Quick sync system date-time with a specific NTP server ............................................ 94
Use Case: Show product version ................................................................................................... 94
Use Case: Regeneration of certificates ......................................................................................... 95
Use Case: Change system timezone ............................................................................................. 95
Use Case: Restarting services ....................................................................................................... 96
Use Case: Set System Date time .................................................................................................. 96
Use Case: View System Network information ............................................................................... 97
Use Case: System Network configuration is already set to use DHCP ......................................... 97
Use Case: Enabling DHCP in a machine where DHCP is not enabled ......................................... 98
Use Case: Configuring Static IP address in a system where DHCP is in an 'Enabled' state ........ 98
Use Case: Configuring Static IP address in a system where DHCP is in a 'Disabled' state ....... 100
Use Case: Configuring Static IP address in a system where DHCP is in a 'Disabled' state with the
currently assigned IP address ...................................................................................................... 102
Use Case: Attempting to configure manual DNS settings while DHCP is enabled in the system
..................................................................................................................................................... 104
Use Case: Using invalid network values ...................................................................................... 105
Use Case: Using an IP that is already assigned to another machine in the same network ........ 106
Use Case: Reboot system ........................................................................................................... 106
Use Case: Exit restricted shell ..................................................................................................... 107
Use Case: Login timeout: ............................................................................................................. 107
Third-Party Software ............................................................................................. 108
Polycom, Inc. 6
About This Guide
This administrators’ guide uses a number of conventions that will aid you in understanding the purpose,
functions, and capabilities of the Polycom
®
RealPresence
®
Platform Director.
Conventions Used in this Guide
This administrators’ guide contains terms, graphical elements, and typographic conventions. Familiarizing
yourself with these terms, elements, and conventions will help you perform RealPresence Platform
Director tasks.
Terms and Writing Conventions
This administrator’s guide contains various Polycom and telecommunications industry terms and
acronyms, graphical icons and elements, and typographical conventions. Understanding these
conventions will help you perform RealPresence Platform Director tasks.
The following terms and acronyms are found in this administrator’s guide:
● Apache Tomcat – An open source web server and application container to run the Services Portal
application.
● FQDN – Fully Qualified Domain Name. Example of an FQDN: dma.example.com
● Image – RealPresence Platform subcomponents are provided as OVA files which are uploaded to
RealPresence Platform Director as images to create product instances.
● nginx – An HTTP server used to render static content and delegate requests to Apache Tomcat
● NTP – Network Time Protocol Server. The NTP server sets the time and date settings for the
Services Portal
● Provider – Providers supply the RealPresence Platform Director with a virtualized infrastructure for
creating instances. VMware and OpenStack are currently the only available Providers.
● Resource Group – A group of computer,storage,network resources used to deploy instances. The
group available in a Zone.
● Service Group – An organized collection of VMs and different Instances to define a video
collaboration suite.
● vCenter – VMware’s virtualization platform used to deploy and manage the RealPresence Platform
Director, RealPresence Platform components, and RealPresence CloudAXIS Suite components
● Virtual Edition – RealPresence CloudAXIS Suite components as software-based VMs
● VM – Virtual machine
● Zone – An abstraction of a physical location, including a provider, data center, host/cluster,
resource pool, data storage, and network resource
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Information Elements
The following icons are used to alert you to various types of important information in this guide:
Icons Used in this Guide
Name Icon Description
Note
The Note icon highlights information of interest or important information
needed to be successful in accomplishing a procedure or to understand
a concept.
Administrator Tip
The Administrator Tip icon highlights techniques, shortcuts, or
productivity related tips.
Caution
The Caution icon highlights information you need to know to avoid a
hazard that could potentially impact device performance, application
functionality, or successful feature configuration.
Warning
The Warning icon highlights an action you must perform (or avoid) to
prevent issues that may cause you to lose information or your
configuration setup, and/or affect system performance.
Web Info
The Web Info icon highlights supplementary information available online
such as documents or downloads on support.polycom.com or other
locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for
accomplishing a method or operation.
Power Tip
The Power Tip icon highlights faster, alternative procedures for
advanced administrators already familiar with the techniques being
discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve
a relevant problem or to refer you to other relevant troubleshooting
resources.
Settings
The Settings icon highlights settings you may need to choose for a
specific behavior, to enable a specific feature, or to access
customization options.
Typographic Conventions
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
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®
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Typographic Conventions
Convention Description
Bold
Highlights interface items such as menus, soft keys, file names, and
directories. Also used to represent menu selections and text entries.
Italics Used to emphasize text, to show example values or inputs, and to show
titles of reference documents available from the Polycom Support Web
site and other reference sites.
Blue Text Used for URL links to external Web pages or documents. If you click on
text in this style, you will be linked to an external document or Web page.
Blue Text Used for hyperlinks to other sections within this document. If you click on
text in this style, you will be taken to another part of this document.
Fixed-width-font Used for code fragments and parameter names.
What’s in this Guide?
This administrators’ guide is organized into the following sections.
About this Guide
This preface provides introductory information on the styles, conventions, and organization of this
administrators’ guide. Lists of relevant support and reference documentation and links to Polycom
technical help and support for the RealPresence Platform Director are found here.
Getting Started
This chapter introduces the RealPresence Platform Director, provides requirements for installing and
deploying the system software, and briefly describes the RealPresence Platform subsystem VMs.
RealPresence Platform Director Deployment
This chapter instructs you on how to set up your network, deploy the RealPresence Platform Director
OVA file from the provisioning server, and upgrade the software.
Home Page
This chapter describes the Home page of the RealPresence Platform Director. This Home page features
a Dashboard that provides a ‘snapshot’ of your current system. Main topics include a summary of your
active calls and participants, and descriptions of Service Group usage and the state and type of critical
unresolved system alarms.
System Page
This chapter describes the System page of the RealPresence Platform Director and describes how to
add, edit, and delete the providers, zones, and images of your VM instances.
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Service Page
This chapter describes how to manage instances and service groups, and explains the steps involved in
adding new and existing instances.
User Management Page
This chapter describes the User Management page of the RealPresence Platform Director. User roles are
described, and instructions on how to manage RealPresence Platform Director users by adding, editing,
and deleting users and their profiles are provided.
Monitoring Page
This chapter describes the Monitoring page where you can monitor the system health of your component
instances and view the state of RealPresence Platform Director alarms and alarm thresholds.
Settings Page
This chapter describes the various RealPresence Platform Director and application settings and how to
set and change them.
Troubleshooting
This chapter provides possible symptoms, problems, and corrective actions to take to solve any potential
system problems.
Restricted Shell
This appendix provides detail on the RealPresence Platform Director’s restricted shell environment, and
the functionality of the RealPresence Platform Director’s administrative user interface, through sample
Use Cases.
Third-Party Software
This appendix provides the copyright statements for third-party software products that have been
incorporated into the RealPresence Platform Director.
Help and Technical Support
Help and technical support for the RealPresence Platform Director is available at the Polycom Support
Center. The following sections provide links for service and specific products and their documentation.
Polycom Support
For product support or service, contact your Polycom reseller or visit
http://support.polycom.com/PolycomService/support/us/support/network/cloudaxis_suite/realpresence_cl
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®
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oudaxis_suite.html for software downloads, product document, product licenses, troubleshooting tips,
service requests, and more.
Reference Documentation
The following support and reference documentation is available for the RealPresence Platform Director at
http://support.polycom.com:
● RealPresence® Platform Director Software 1.5.0 Release Notes
● RealPresence® Platform Director Software 1.5.0 Administrators’ Guide
For details on each of the RealPresence Platform subsystem components that may be used with the
RealPresence Platform Director, visit the Polycom Support website (www.polycom.com/support) for links
to:
● Polycom
®
RealPresence
®
DMA
®
7000
● Polycom
®
RealPresence
®
Resource Manager
● Polycom
®
RealPresence
®
Access Director™
● Polycom
®
RealPresence
®
Collaboration Server
For details on all Polycom
®
RealPresence
®
CloudAXIS™ Suite products, visit
http://support.polycom.com/PolycomService/support/us/support/network/cloudaxis_suite/realpresence_cl
oudaxis_suite.html.
You can find Request for Comments (RFC) documents by entering the RFC number at
http://www.ietf.org/rfc.html.
VMware support and reference documentation is available at
https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html
and
https://my.vmware.com/web/vmware.
OpenStack information and reference documentation is available at
http://www.openstack.org.
For other references, look for the Web Info icon throughout this Administrators’ Guide.
Documentation Feedback
We are striving to improve the quality of our documentation, and we appreciate your feedback. Please
send your email to [email protected].
Polycom, Inc. 11
Getting Started
This chapter lists the minimum requirements needed for RealPresence Platform Director activities and
provides a worksheet for you to complete before beginning RealPresence Platform Director deployment
and configuration.
RealPresence Platform Director provides the flexibility to deploy the RealPresence
®
Platform and
RealPresence
®
CloudAXIS™ Suite using general purpose hardware in an organization’s data center or in
the cloud. RealPresence Platform Director deployment involves VM-based platform manifestations of
such RealPresence Platform products as the Polycom RealPresence Collaboration Server, Virtual
Edition, the Polycom RealPresence DMA, Virtual Edition, the Polycom RealPresence Resource Manager,
Virtual Edition, the Polycom RealPresence Access Director, Virtual Edition, and the RealPresence
CloudAXIS Suite Services Portal and Experience Portal.
RealPresence Platform Director Requirements
The RealPresence Platform Director helps you to deploy and monitor the Polycom RealPresence
Platform and RealPresence CloudAXIS Suite that enable universal access to enterprise-grade video
collaboration to any business (B2B) or consumer (B2C) at the highest quality, reliability, and security.
Deployment of the RealPresence Platform Director is dependent on meeting the minimum prerequisites
and requirements needed for normal RealPresence Platform Director operation.
Hardware Requirements
The minimal hardware requirements for the RealPresence Platform Director are:
RealPresence Platform Director Requirements for Production Operation
Product Minimum
Physical
Processors/
Sockets
Minimum
Physical
Clock Speed
(GHz)
Virtual
Cores
Hyper-
threaded
Logical
Cores
Minimum
Total Clock
Speed
(MHz)
RAM
(GB)
Storage
(GB)
RealPresence
Platform
Director
1 x X5540 2.5 4 4 5000 4 100
Note: Minimum Physical Clock Speed x Physical Cores = Minimum Total Clock Speed is equal
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RealPresence Platform Director Requirements for Lab Evaluation
Product Minimum
Physical
Processors/
Sockets
Minimum
Physical
Clock Speed
(GHz)
Physical
Cores
Hyper-
threaded
Logical
Cores
Minimum
Total Clock
Speed
(MHz)
RAM
(GB)
Storage
(GB)
RealPresence
Platform
Director
1 x X5540 2.5 1 2 2500 2 25
Other Hardware Component Requirements
● A DHCP server must be a part of your system environment. It is the only supported method for
assigning an initial IP address to the RealPresence Platform Director and its components
NOTE: This is not possible in some customer environments.
● Access the RealPresence Platform Director from the following ports:
8443 for HTTPS between a browser and a RealPresence Platform Director VM Instance
22 for SSH
161 for SNMP between the RealPresence Platform Director and the Instance it will monitor
Data Center Requirements
VMware infrastructure requirements call for vSphere, including
ESXi, vSphere v5.0 or higher, or
● vCenter Server v5.0 or higher
Note: Infrastructure Support
The infrastructure should support 64-bit guest operating systems. Intel VT should be enabled on the
host machines. Refer to http://vmware.com/info?id=152.
OpenStack, a cloud computing project, is a series of interrelated projects that control pools of processing,
storage, and networking resources throughout a data center. Go to http://openstack.org for further detail.
Software License Requirements
Polycom software licenses are required for one or more of the following:
● RealPresence Collaboration Server, Virtual Edition
● RealPresence
DMA, Virtual Edition
● RealPresence
Resource Manager, Virtual Edition
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● RealPresence Access Director, Virtual Edition
● RealPresence
®
Platform Director™
● RealPresence
®
CloudAXIS Suite Services Portal and the Experience Portal components of your
RealPresence Platform Director
These licenses are necessary to enable your subsystems with the capabilities you purchased. See the
documentation for each individual component for license information.
Web Browser Requirements
At this time, the RealPresence Platform Director supports the following web browsers:
● Microsoft Internet Explorer
®
10.0 or higher
● Mozilla Firefox
®
v27.0 or later
● Google Chrome™ v32.0 or later
Note: Optimal Browsers
RealPresence Platform Director is optimized for Chrome and Firefox.
RealPresence Platform Director Architecture
RealPresence Platform Director in the Polycom RealPresence Suite provides the flexibility to deploy,
manage, and monitor the RealPresence Platform and RealPresence CloudAXIS Suite using general
purpose hardware in your organization’s Data Center or in the cloud. RealPresence Platform Director can
support deployments on any virtualized data center. In this software release, deployments are supported
on VMware and OpenStack.
The following graphic illustrates a deployment scenario where an organization’s Data Centers are spread
globally.
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RealPresence Platform Director in a Typical Network
This illustration shows an enterprise infrastructure with a vCenter which has been added as a Provider in
the RealPresence Platform Director. This vCenter is controlling two different Datacenters which have
been added to the RealPresence Platform Director as Zones. Each Zone contains at least one Resource
Group comprised of resources such as hosts, clusters, and storage locations.
Using RealPresence Platform Director, this enterprise can now create and manage a RealPresence
Platform infrastructure across the entire organization with full control of how and where instances are
created. These instances are then placed into Service Groups in RealPresence Platform Director for easy
monitoring by administrators.
RealPresence Platform Director Description
The RealPresence Platform Director provides RealPresence
®
Platform subsystem components as
software-based VMs. The following RealPresence Suite subsystems can be used with the RealPresence
Platform Director:
● RealPresence DMA, Virtual Edition
● RealPresence Resource Manager, Virtual Edition
● RealPresence Collaboration Server, Virtual Edition
● RealPresence Access Director, Virtual Edition
● RealPresence CloudAXIS Suite – Services Portal
● RealPresence CloudAXIS Suite – Experience Portal
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RealPresence Platform Software Description
The RealPresence Platform Director provides the flexibility to deploy RealPresence Platform and
RealPresence CloudAXIS Suite components as software-based VM instances. RealPresence Platform
Director currently supports the deployment of RealPresence Platform and RealPresence CloudAXIS Suite
components on VMware hypervisors and OpenStack. These software components are uploaded as .OVA
templates to the RealPresence Platform Director and are used to create the VM instances.
RealPresence
DMA, Virtual Edition
The RealPresence DMA, Virtual Edition, a network-based application, can manage a mixed pool of RMXs
and software MCUs and distribute multipoint video calls across conference platforms. Go to
http://support.polycom.com for the currently supported RealPresence DMA product release number.
RealPresence Resource Manager, Virtual Edition
The RealPresence Resource Manager, Virtual Edition is an integrated scheduling and device
management platform for video conferencing. This platform:
● Manages the conferencing system, including system software and devices
● Sets up and maintains conferencing schedules
● Maintains and supports a directory of the system devices.
Go to http://support.polycom.comfor the currently supported RealPresence Resource Manager product
release number.
RealPresence Collaboration Server,Virtual Edition
The RealPresence Collaboration Server, Virtual Edition is Polycom’s software-based Multipoint Control
Unit (MCU). Go to http://support.polycom.com for the currently supported RealPresence Collaboration
Server product release number.
RealPresence Access Director, Virtual Edition
The RealPresence Access Director, Virtual Edition provides remote, guest, and business-to-business
users with the ability to securely and transparently access video services from anywhere. Go to
http://support.polycom.com for the currently supported RealPresence Access Director product release
number.
RealPresence CloudAXIS Suite Services Portal
The RealPresence CloudAXIS Suite Services Portal enables users to create and participate in online
video conference meetings. Users create meetings by logging into the Services Portal, selecting the type
of meeting they want to create, setting the meeting parameters, and entering a list of participants to invite.
The Services Portal also provides administrative capabilities for creating and managing users and for
configuring the components that enable the online video conference meetings.
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The Services Portal is also referred to as the SP in the user interface.
RealPresence CloudAXIS Suite Experience Portal
The RealPresence CloudAXIS Suite Experience Portal is the meeting conferencing interface. It provides
users with this meeting interface, and enables users to interact with features such as content sharing,
group chat, and privacy settings.
The Experience Portal is also referred to as the EP in the user interface.
Polycom, Inc. 17
RealPresence Platform Director
Deployment
The RealPresence Platform Director requires deployment in a data center. After deployment,
RealPresence Platform Director can be configured to manage and deploy RealPresence Platform
components as well as such RealPresence CloudAXIS Suite components as the Services Portal and
Experience Portal.
Deploy the RealPresence Platform Director
Before you begin, confirm that you meet the prerequisites listed in RealPresence Platform Director
Requirements, and then deploy the RealPresence Platform Director .OVA file to your datacenter.
To deploy the RealPresence Platform Director:
1 Obtain the .OVA file.
2 Deploy the .OVA file in your data center.
Note that when a RealPresence Platform Director instance boots up, it will attempt to obtain an IP
address via DHCP. The instance IP address and the MAC address can be determined by accessing the
Instance information.
User Tip: Instance IP Assignment
Polycom recommends that the Instance IP assignment be made permanent by modifying your
DHCP server’s configuration to map the current IP address or another preferred address of your
choosing to the Instance MAC address. Then, reboot the Instance (if necessary) to enable it to
obtain a new address. Always restart Apache Tomcat whenever the IP is changed.
Polycom also recommends that you modify your DNS server settings to assign a domain name to the
Instance based on the permanent IP address you have selected.
If DHCP is not available in your environment, the RealPresence Platform Director’s IP address and
networking settings may alternatively be configured via the console.
To configure via the console:
1 Access the RealPresence Platform Director console.
2 Log in using caxis for both your username and password.
3 Enter show_network_info to view the current network settings.
4 Enter change_network_settings to modify the current network settings.
5 Run the command change_hostname.
6 Verify that the hostname is registered to the DNS.
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Access RealPresence Platform Director
Note that you should activate the RealPresence Platform Director license before beginning the
configuration process. For information on activating the license, see Activate Licenses.
To access RealPresence Platform Director:
1 Obtain the RealPresence Platform Director FQDN (provisioned via your DNS server), open a
browser, and enter https://<FQDN> in the address bar.
2 When logging into RealPresence Platform Director for the first time, enter admin in both the User
ID and Password fields, and click the Sign In button.
3 You must change your password before completing your login. Enter admin in the Current
Password field, and then enter your new password in the New password and Retype new
password fields.
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4 The End User License Agreement (EULA) screen displays. Click Agree to accept the EULA.
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Troubleshoot the FQDN
If the RealPresence Platform Director URL does not respond, open the RealPresence Platform Director
login screen and confirm that the Apache Tomcat server is running.
To check the Apache Tomcat server:
1 Use either your vSphere console or connect via an SSH client to the RealPresence Platform
Director FQDN to access the RealPresence Platform Director console.
2 Log in using caxis for both your UserID and Password.
3 Get the Apache status by entering services tomcat6 status.
4 Do one of the following:
Ask to reboot the instance
Start the server if it is not running
Restart the server if it is running and you are still having problems with the link
Startup server: services tomcat6 start
Restart server: services tomcat6 restart
Manage Your Account Credentials
You can edit or change your user account credentials after logging in to the RealPresence Platform
Director. Access your account settings through the dropdown menu in the upper-right corner of the
RealPresence Platform Director Home screen to change either your user profile or password.
Edit Your Profile
To edit your user profile:
1 From the account settings dropdown menu, select Edit Profile. The following window displays:
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