Reboot appliance after serious error..............................................................................143
Cannot restart or shut down appliance...........................................................................143
Generated host name of the base appliance is sometimes visible......................................143
Audit log...................................................................................................................144
Cannot create a support dump file ...............................................................................144
Licensing....................................................................................................................144
Troubleshooting appliance update.....................................................................................145
Version error prevents appliance update.........................................................................145
Error occurs during update process................................................................................145
Troubleshooting users and groups......................................................................................146
Cannot log in to the CloudSystem Portal.........................................................................146
Cannot perform actions in the CloudSystem Console that affect resources in the CloudSystem
Portal ........................................................................................................................147
Cannot add, delete, or modify users in the CloudSystem Portal .........................................148
Users with names containing special characters cannot be assigned to projects ..................148
Changing the default directory from two sessions of the CloudSystem Console at the same time
does not update keystone.conf correctly.........................................................................148
Troubleshooting security settings.........................................................................................149
Directory service not available......................................................................................149
Cannot add directory service........................................................................................149
Cannot add server for a directory service.......................................................................150
Cannot add directory group.........................................................................................150
No error message is displayed after adding an invalid public key.....................................151
Unable to create a security group in CloudSystem Portal...................................................151
Unauthorized CloudSystem Portal users can see project resources......................................151
Troubleshooting the CloudSystem Portal appliance................................................................152
You cannot log in to the CloudSystem Portal....................................................................152
You are logged out of the CloudSystem Console while using the CloudSystem Portal............152
Resource information in the CloudSystem Portal does not always match the CloudSystem
Console.....................................................................................................................153
Virtual machine console cannot be accessed..................................................................153
Volumes search filter always returns the last created volume..............................................154
Volumes with duplicate names can be created................................................................154
28 Troubleshoot resource configuration.....................................................155
Troubleshooting networks..................................................................................................155
Cloud Management Network configuration fails due to a timeout occurring while creating
associated virtual machines..........................................................................................155
Software Defined Networking (SDN) issues....................................................................155
Cannot create a private network...................................................................................156
Cannot delete a private network in the CloudSystem Portal...............................................156
Cannot add a router with a port using the CloudSystem Portal or the OpenStack Neutron
CLI............................................................................................................................157
External Network information is not listed on the CloudSystem Portal..................................157
OpenStack Nova command errors................................................................................158
Floating IPs are not working..........................................................................................158
Changing the External Network address allocation pools fails...........................................159
Networks not recreated after management cluster or hypervisor reboot...............................160
Troubleshooting integrated tools.........................................................................................161
VMware vCenter Server must be configured with English as the default language ...............161
VMware vCenter Server registration does not succeed.....................................................161
You cannot log in to HP Operations Orchestration...........................................................161
HP Operations Orchestration Studio help link displays a blank screen................................162
Troubleshooting images....................................................................................................162
Add image action is unsuccessful..................................................................................162
8 Contents