Poly RealPresence Platform Director User guide

Brand: Poly

Model: RealPresence Platform Director

Category: Software

Type: User guide

RealPresence® CloudAXIS™ Suite Administrators’ Guide Software 1.3.1

Polycom, Inc. 1

ADMINISTRATOR’S GUIDE

RealPresence

Platform Director™

Software 1.5.0 | February 2014 | 3725-66008-001 Rev A

RealPresence

Platform Director™ Administrator’s Guide Version 1.5.0

Polycom, Inc. 2

another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,

without the express written permission of Polycom, Inc.

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three (3) years after the distribution date

the applicable product or software at a charge not greater than the

cost to Polycom of shipping

distributing the software to

you.

To receive software information, as well as the open

source software code used in this product, contact Polycom by email at [email protected]m

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Polycom, Inc. 3

Contents

About This Guide ...................................................................................................... 6

Conventions Used in this Guide ..................................................................................................... 6

Terms and Writing Conventions ..................................................................................................... 6

Information Elements ....................................................................................................................... 7

Typographic Conventions ............................................................................................................... 7

What’s in this Guide? ....................................................................................................................... 8

Help and Technical Support ............................................................................................................ 9

Polycom Support .............................................................................................................................. 9

Reference Documentation ............................................................................................................. 10

Documentation Feedback .............................................................................................................. 10

Getting Started ........................................................................................................ 11

RealPresence Platform Director Requirements .......................................................................... 11

Hardware Requirements ................................................................................................................ 11

Data Center Requirements ............................................................................................................ 12

Software License Requirements .................................................................................................... 12

Web Browser Requirements .......................................................................................................... 13

RealPresence Platform Director Architecture ............................................................................. 13

RealPresence Platform Director Description ............................................................................... 14

RealPresence Platform Software Description ............................................................................. 15

RealPresence

DMA, Virtual Edition ................................................................................................ 15

RealPresence Resource Manager, Virtual Edition ........................................................................ 15

RealPresence Collaboration Server,Virtual Edition ....................................................................... 15

RealPresence Access Director, Virtual Edition .............................................................................. 15

RealPresence CloudAXIS Suite Services Portal ........................................................................... 15

RealPresence CloudAXIS Suite Experience Portal ....................................................................... 16

RealPresence Platform Director Deployment ....................................................... 17

Deploy the RealPresence Platform Director ................................................................................ 17

Access RealPresence Platform Director ...................................................................................... 18

Troubleshoot the FQDN ................................................................................................................. 20

Manage Your Account Credentials ............................................................................................... 20

Edit Your Profile ............................................................................................................................. 20

Change Your Password ................................................................................................................. 21

Sign Out ......................................................................................................................................... 22

Home Page .............................................................................................................. 23

RealPresence Platform Director Dashboard ................................................................................ 23

Summary ........................................................................................................................................ 23

Most Used Service Groups ............................................................................................................ 23

Critical Alarms ................................................................................................................................ 24

Instances with Critical Alarms ........................................................................................................ 25

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System Page ............................................................................................................ 27

Providers ......................................................................................................................................... 27

Add a Provider ............................................................................................................................... 27

Edit a Provider ................................................................................................................................ 28

Delete a Provider ........................................................................................................................... 30

Zones ............................................................................................................................................... 31

Add a Zone ..................................................................................................................................... 31

Edit a Zone ..................................................................................................................................... 32

Resource Groups ........................................................................................................................... 34

Delete a Zone ................................................................................................................................. 40

Image Repository ............................................................................................................................ 40

Add an Image ................................................................................................................................. 41

Edit an Image ................................................................................................................................. 42

Delete an Image ............................................................................................................................. 42

Service Page ............................................................................................................ 43

Instances ......................................................................................................................................... 43

Create an Instance ......................................................................................................................... 44

Add an Existing Software Instance ................................................................................................ 45

Add a Hardware Instance............................................................................................................... 48

Edit an Instance ............................................................................................................................. 49

Delete an Instance ......................................................................................................................... 54

Service Groups ............................................................................................................................... 54

Create a Service Group ................................................................................................................. 54

Edit a Service Group ...................................................................................................................... 55

Configure Instances in a Service Group ........................................................................................ 58

Delete an Instance from a Service Group ...................................................................................... 68

User Management Page .......................................................................................... 69

Users ................................................................................................................................................ 69

Add a User ..................................................................................................................................... 69

Edit a User ..................................................................................................................................... 70

Reset a User Password ................................................................................................................. 71

Delete a User ................................................................................................................................. 72

Monitoring Page ...................................................................................................... 73

Alarms .............................................................................................................................................. 73

Threshold ........................................................................................................................................ 74

Settings Page .......................................................................................................... 77

Platform Settings ............................................................................................................................ 77

Date and Time ................................................................................................................................ 77

Certificates ..................................................................................................................................... 77

Logs ................................................................................................................................................ 81

Migrate Software ............................................................................................................................ 82

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Configure SMTP ............................................................................................................................. 84

Activate Licenses ........................................................................................................................... 85

Proxy Settings ................................................................................................................................ 87

Application Settings ....................................................................................................................... 88

Monitoring Settings ........................................................................................................................ 88

Configure RealPresence PlatformDirector SNMP Settings ........................................................... 89

Troubleshooting ...................................................................................................... 90

Deployment ..................................................................................................................................... 90

Management .................................................................................................................................... 90

Restricted Shell ....................................................................................................... 91

Introduction ..................................................................................................................................... 91

Usage ............................................................................................................................................... 91

Use Case: Accessing the restricted shell ....................................................................................... 91

Use Case: Change system hostname ........................................................................................... 92

Use Case: Log collection ............................................................................................................... 92

Use Case: Copying the generated logs to a different server ......................................................... 93

Use Case: Access log files ............................................................................................................ 93

Use Case: Changing password of the 'caxis' user ......................................................................... 93

Use Case: Configure system NTP settings.................................................................................... 94

Use Case: Quick sync system date-time with a specific NTP server ............................................ 94

Use Case: Show product version ................................................................................................... 94

Use Case: Regeneration of certificates ......................................................................................... 95

Use Case: Change system timezone ............................................................................................. 95

Use Case: Restarting services ....................................................................................................... 96

Use Case: Set System Date time .................................................................................................. 96

Use Case: View System Network information ............................................................................... 97

Use Case: System Network configuration is already set to use DHCP ......................................... 97

Use Case: Enabling DHCP in a machine where DHCP is not enabled ......................................... 98

Use Case: Configuring Static IP address in a system where DHCP is in an 'Enabled' state ........ 98

Use Case: Configuring Static IP address in a system where DHCP is in a 'Disabled' state ....... 100

Use Case: Configuring Static IP address in a system where DHCP is in a 'Disabled' state with the

currently assigned IP address ...................................................................................................... 102

Use Case: Attempting to configure manual DNS settings while DHCP is enabled in the system

..................................................................................................................................................... 104

Use Case: Using invalid network values ...................................................................................... 105

Use Case: Using an IP that is already assigned to another machine in the same network ........ 106

Use Case: Reboot system ........................................................................................................... 106

Use Case: Exit restricted shell ..................................................................................................... 107

Use Case: Login timeout: ............................................................................................................. 107

Third-Party Software ............................................................................................. 108

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About This Guide

This administrators’ guide uses a number of conventions that will aid you in understanding the purpose,

functions, and capabilities of the Polycom

RealPresence

Platform Director.

Conventions Used in this Guide

This administrators’ guide contains terms, graphical elements, and typographic conventions. Familiarizing

yourself with these terms, elements, and conventions will help you perform RealPresence Platform

Director tasks.

Terms and Writing Conventions

This administrator’s guide contains various Polycom and telecommunications industry terms and

acronyms, graphical icons and elements, and typographical conventions. Understanding these

conventions will help you perform RealPresence Platform Director tasks.

The following terms and acronyms are found in this administrator’s guide:

● Apache Tomcat – An open source web server and application container to run the Services Portal

application.

● FQDN – Fully Qualified Domain Name. Example of an FQDN: dma.example.com

● Image – RealPresence Platform subcomponents are provided as OVA files which are uploaded to

RealPresence Platform Director as images to create product instances.

● nginx – An HTTP server used to render static content and delegate requests to Apache Tomcat

● NTP – Network Time Protocol Server. The NTP server sets the time and date settings for the

Services Portal

● Provider – Providers supply the RealPresence Platform Director with a virtualized infrastructure for

creating instances. VMware and OpenStack are currently the only available Providers.

● Resource Group – A group of computer,storage,network resources used to deploy instances. The

group available in a Zone.

● Service Group – An organized collection of VMs and different Instances to define a video

collaboration suite.

● vCenter – VMware’s virtualization platform used to deploy and manage the RealPresence Platform

Director, RealPresence Platform components, and RealPresence CloudAXIS Suite components

● Virtual Edition – RealPresence CloudAXIS Suite components as software-based VMs

● VM – Virtual machine

● Zone – An abstraction of a physical location, including a provider, data center, host/cluster,

resource pool, data storage, and network resource

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Information Elements

The following icons are used to alert you to various types of important information in this guide:

Icons Used in this Guide

Name Icon Description

Note

The Note icon highlights information of interest or important information

needed to be successful in accomplishing a procedure or to understand

a concept.

Administrator Tip

The Administrator Tip icon highlights techniques, shortcuts, or

productivity related tips.

Caution

The Caution icon highlights information you need to know to avoid a

hazard that could potentially impact device performance, application

functionality, or successful feature configuration.

Warning

The Warning icon highlights an action you must perform (or avoid) to

prevent issues that may cause you to lose information or your

configuration setup, and/or affect system performance.

Web Info

The Web Info icon highlights supplementary information available online

such as documents or downloads on support.polycom.com or other

locations.

Timesaver

The Timesaver icon highlights a faster or alternative method for

accomplishing a method or operation.

Power Tip

The Power Tip icon highlights faster, alternative procedures for

advanced administrators already familiar with the techniques being

discussed.

Troubleshooting

The Troubleshooting icon highlights information that may help you solve

a relevant problem or to refer you to other relevant troubleshooting

resources.

Settings

The Settings icon highlights settings you may need to choose for a

specific behavior, to enable a specific feature, or to access

customization options.

Typographic Conventions

A few typographic conventions, listed next, are used in this guide to distinguish types of in-text

information.

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Typographic Conventions

Convention Description

Bold

Highlights interface items such as menus, soft keys, file names, and

directories. Also used to represent menu selections and text entries.

Italics Used to emphasize text, to show example values or inputs, and to show

titles of reference documents available from the Polycom Support Web

site and other reference sites.

Blue Text Used for URL links to external Web pages or documents. If you click on

text in this style, you will be linked to an external document or Web page.

Blue Text Used for hyperlinks to other sections within this document. If you click on

text in this style, you will be taken to another part of this document.

Fixed-width-font Used for code fragments and parameter names.

What’s in this Guide?

This administrators’ guide is organized into the following sections.

About this Guide

This preface provides introductory information on the styles, conventions, and organization of this

administrators’ guide. Lists of relevant support and reference documentation and links to Polycom

technical help and support for the RealPresence Platform Director are found here.

Getting Started

This chapter introduces the RealPresence Platform Director, provides requirements for installing and

deploying the system software, and briefly describes the RealPresence Platform subsystem VMs.

RealPresence Platform Director Deployment

This chapter instructs you on how to set up your network, deploy the RealPresence Platform Director

OVA file from the provisioning server, and upgrade the software.

Home Page

This chapter describes the Home page of the RealPresence Platform Director. This Home page features

a Dashboard that provides a ‘snapshot’ of your current system. Main topics include a summary of your

active calls and participants, and descriptions of Service Group usage and the state and type of critical

unresolved system alarms.

System Page

This chapter describes the System page of the RealPresence Platform Director and describes how to

add, edit, and delete the providers, zones, and images of your VM instances.

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Service Page

This chapter describes how to manage instances and service groups, and explains the steps involved in

adding new and existing instances.

User Management Page

This chapter describes the User Management page of the RealPresence Platform Director. User roles are

described, and instructions on how to manage RealPresence Platform Director users by adding, editing,

and deleting users and their profiles are provided.

Monitoring Page

This chapter describes the Monitoring page where you can monitor the system health of your component

instances and view the state of RealPresence Platform Director alarms and alarm thresholds.

Settings Page

This chapter describes the various RealPresence Platform Director and application settings and how to

set and change them.

Troubleshooting

This chapter provides possible symptoms, problems, and corrective actions to take to solve any potential

system problems.

Restricted Shell

This appendix provides detail on the RealPresence Platform Director’s restricted shell environment, and

the functionality of the RealPresence Platform Director’s administrative user interface, through sample

Use Cases.

Third-Party Software

This appendix provides the copyright statements for third-party software products that have been

incorporated into the RealPresence Platform Director.

Help and Technical Support

Help and technical support for the RealPresence Platform Director is available at the Polycom Support

Center. The following sections provide links for service and specific products and their documentation.

Polycom Support

For product support or service, contact your Polycom reseller or visit

http://support.polycom.com/PolycomService/support/us/support/network/cloudaxis_suite/realpresence_cl

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oudaxis_suite.html for software downloads, product document, product licenses, troubleshooting tips,

service requests, and more.

Reference Documentation

The following support and reference documentation is available for the RealPresence Platform Director at

http://support.polycom.com:

● RealPresence® Platform Director Software 1.5.0 Release Notes

● RealPresence® Platform Director Software 1.5.0 Administrators’ Guide

For details on each of the RealPresence Platform subsystem components that may be used with the

RealPresence Platform Director, visit the Polycom Support website (www.polycom.com/support) for links

to:

● Polycom

RealPresence

DMA

7000

● Polycom

RealPresence

Resource Manager

● Polycom

RealPresence

Access Director™

● Polycom

RealPresence

Collaboration Server

For details on all Polycom

RealPresence

CloudAXIS™ Suite products, visit

http://support.polycom.com/PolycomService/support/us/support/network/cloudaxis_suite/realpresence_cl

oudaxis_suite.html.

You can find Request for Comments (RFC) documents by entering the RFC number at

http://www.ietf.org/rfc.html.

VMware support and reference documentation is available at

https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html

and

https://my.vmware.com/web/vmware.

OpenStack information and reference documentation is available at

http://www.openstack.org.

For other references, look for the Web Info icon throughout this Administrators’ Guide.

Documentation Feedback

We are striving to improve the quality of our documentation, and we appreciate your feedback. Please

send your email to [email protected].

Polycom, Inc. 11

Getting Started

This chapter lists the minimum requirements needed for RealPresence Platform Director activities and

provides a worksheet for you to complete before beginning RealPresence Platform Director deployment

and configuration.

RealPresence Platform Director provides the flexibility to deploy the RealPresence

Platform and

RealPresence

CloudAXIS™ Suite using general purpose hardware in an organization’s data center or in

the cloud. RealPresence Platform Director deployment involves VM-based platform manifestations of

such RealPresence Platform products as the Polycom RealPresence Collaboration Server, Virtual

Edition, the Polycom RealPresence DMA, Virtual Edition, the Polycom RealPresence Resource Manager,

Virtual Edition, the Polycom RealPresence Access Director, Virtual Edition, and the RealPresence

CloudAXIS Suite Services Portal and Experience Portal.

RealPresence Platform Director Requirements

The RealPresence Platform Director helps you to deploy and monitor the Polycom RealPresence

Platform and RealPresence CloudAXIS Suite that enable universal access to enterprise-grade video

collaboration to any business (B2B) or consumer (B2C) at the highest quality, reliability, and security.

Deployment of the RealPresence Platform Director is dependent on meeting the minimum prerequisites

and requirements needed for normal RealPresence Platform Director operation.

Hardware Requirements

The minimal hardware requirements for the RealPresence Platform Director are:

RealPresence Platform Director Requirements for Production Operation

Product Minimum

Physical

Processors/

Sockets

Minimum

Physical

Clock Speed

(GHz)

Virtual

Cores

Hyper-

threaded

Logical

Cores

Minimum

Total Clock

Speed

(MHz)

RAM

(GB)

Storage

(GB)

RealPresence

Platform

Director

1 x X5540 2.5 4 4 5000 4 100

Note: Minimum Physical Clock Speed x Physical Cores = Minimum Total Clock Speed is equal

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RealPresence Platform Director Requirements for Lab Evaluation

Product Minimum

Physical

Processors/

Sockets

Minimum

Physical

Clock Speed

(GHz)

Physical

Cores

Hyper-

threaded

Logical

Cores

Minimum

Total Clock

Speed

(MHz)

RAM

(GB)

Storage

(GB)

RealPresence

Platform

Director

1 x X5540 2.5 1 2 2500 2 25

Other Hardware Component Requirements

● A DHCP server must be a part of your system environment. It is the only supported method for

assigning an initial IP address to the RealPresence Platform Director and its components

NOTE: This is not possible in some customer environments.

● Access the RealPresence Platform Director from the following ports:

 8443 for HTTPS between a browser and a RealPresence Platform Director VM Instance

 22 for SSH

 161 for SNMP between the RealPresence Platform Director and the Instance it will monitor

Data Center Requirements

VMware infrastructure requirements call for vSphere, including

 ESXi, vSphere v5.0 or higher, or

● vCenter Server v5.0 or higher

Note: Infrastructure Support

The infrastructure should support 64-bit guest operating systems. Intel VT should be enabled on the

host machines. Refer to http://vmware.com/info?id=152.

OpenStack, a cloud computing project, is a series of interrelated projects that control pools of processing,

storage, and networking resources throughout a data center. Go to http://openstack.org for further detail.

Software License Requirements

Polycom software licenses are required for one or more of the following:

● RealPresence Collaboration Server, Virtual Edition

● RealPresence

DMA, Virtual Edition

● RealPresence

Resource Manager, Virtual Edition

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● RealPresence Access Director, Virtual Edition

● RealPresence

Platform Director™

● RealPresence

CloudAXIS Suite Services Portal and the Experience Portal components of your

RealPresence Platform Director

These licenses are necessary to enable your subsystems with the capabilities you purchased. See the

documentation for each individual component for license information.

Web Browser Requirements

At this time, the RealPresence Platform Director supports the following web browsers:

● Microsoft Internet Explorer

10.0 or higher

● Mozilla Firefox

v27.0 or later

● Google Chrome™ v32.0 or later

Note: Optimal Browsers

RealPresence Platform Director is optimized for Chrome and Firefox.

RealPresence Platform Director Architecture

RealPresence Platform Director in the Polycom RealPresence Suite provides the flexibility to deploy,

manage, and monitor the RealPresence Platform and RealPresence CloudAXIS Suite using general

purpose hardware in your organization’s Data Center or in the cloud. RealPresence Platform Director can

support deployments on any virtualized data center. In this software release, deployments are supported

on VMware and OpenStack.

The following graphic illustrates a deployment scenario where an organization’s Data Centers are spread

globally.

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RealPresence Platform Director in a Typical Network

This illustration shows an enterprise infrastructure with a vCenter which has been added as a Provider in

the RealPresence Platform Director. This vCenter is controlling two different Datacenters which have

been added to the RealPresence Platform Director as Zones. Each Zone contains at least one Resource

Group comprised of resources such as hosts, clusters, and storage locations.

Using RealPresence Platform Director, this enterprise can now create and manage a RealPresence

Platform infrastructure across the entire organization with full control of how and where instances are

created. These instances are then placed into Service Groups in RealPresence Platform Director for easy

monitoring by administrators.

RealPresence Platform Director Description

The RealPresence Platform Director provides RealPresence

Platform subsystem components as

software-based VMs. The following RealPresence Suite subsystems can be used with the RealPresence

Platform Director:

● RealPresence DMA, Virtual Edition

● RealPresence Resource Manager, Virtual Edition

● RealPresence Collaboration Server, Virtual Edition

● RealPresence Access Director, Virtual Edition

● RealPresence CloudAXIS Suite – Services Portal

● RealPresence CloudAXIS Suite – Experience Portal

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RealPresence Platform Software Description

The RealPresence Platform Director provides the flexibility to deploy RealPresence Platform and

RealPresence CloudAXIS Suite components as software-based VM instances. RealPresence Platform

Director currently supports the deployment of RealPresence Platform and RealPresence CloudAXIS Suite

components on VMware hypervisors and OpenStack. These software components are uploaded as .OVA

templates to the RealPresence Platform Director and are used to create the VM instances.

RealPresence

DMA, Virtual Edition

The RealPresence DMA, Virtual Edition, a network-based application, can manage a mixed pool of RMXs

and software MCUs and distribute multipoint video calls across conference platforms. Go to

http://support.polycom.com for the currently supported RealPresence DMA product release number.

RealPresence Resource Manager, Virtual Edition

The RealPresence Resource Manager, Virtual Edition is an integrated scheduling and device

management platform for video conferencing. This platform:

● Manages the conferencing system, including system software and devices

● Sets up and maintains conferencing schedules

● Maintains and supports a directory of the system devices.

Go to http://support.polycom.comfor the currently supported RealPresence Resource Manager product

release number.

RealPresence Collaboration Server,Virtual Edition

The RealPresence Collaboration Server, Virtual Edition is Polycom’s software-based Multipoint Control

Unit (MCU). Go to http://support.polycom.com for the currently supported RealPresence Collaboration

Server product release number.

RealPresence Access Director, Virtual Edition

The RealPresence Access Director, Virtual Edition provides remote, guest, and business-to-business

users with the ability to securely and transparently access video services from anywhere. Go to

http://support.polycom.com for the currently supported RealPresence Access Director product release

number.

RealPresence CloudAXIS Suite Services Portal

The RealPresence CloudAXIS Suite Services Portal enables users to create and participate in online

video conference meetings. Users create meetings by logging into the Services Portal, selecting the type

of meeting they want to create, setting the meeting parameters, and entering a list of participants to invite.

The Services Portal also provides administrative capabilities for creating and managing users and for

configuring the components that enable the online video conference meetings.

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The Services Portal is also referred to as the SP in the user interface.

RealPresence CloudAXIS Suite Experience Portal

The RealPresence CloudAXIS Suite Experience Portal is the meeting conferencing interface. It provides

users with this meeting interface, and enables users to interact with features such as content sharing,

group chat, and privacy settings.

The Experience Portal is also referred to as the EP in the user interface.

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RealPresence Platform Director

Deployment

The RealPresence Platform Director requires deployment in a data center. After deployment,

RealPresence Platform Director can be configured to manage and deploy RealPresence Platform

components as well as such RealPresence CloudAXIS Suite components as the Services Portal and

Experience Portal.

Deploy the RealPresence Platform Director

Before you begin, confirm that you meet the prerequisites listed in RealPresence Platform Director

Requirements, and then deploy the RealPresence Platform Director .OVA file to your datacenter.

To deploy the RealPresence Platform Director:

1 Obtain the .OVA file.

2 Deploy the .OVA file in your data center.

Note that when a RealPresence Platform Director instance boots up, it will attempt to obtain an IP

address via DHCP. The instance IP address and the MAC address can be determined by accessing the

Instance information.

User Tip: Instance IP Assignment

Polycom recommends that the Instance IP assignment be made permanent by modifying your

DHCP server’s configuration to map the current IP address or another preferred address of your

choosing to the Instance MAC address. Then, reboot the Instance (if necessary) to enable it to

obtain a new address. Always restart Apache Tomcat whenever the IP is changed.

Polycom also recommends that you modify your DNS server settings to assign a domain name to the

Instance based on the permanent IP address you have selected.

If DHCP is not available in your environment, the RealPresence Platform Director’s IP address and

networking settings may alternatively be configured via the console.

To configure via the console:

1 Access the RealPresence Platform Director console.

2 Log in using caxis for both your username and password.

3 Enter show_network_info to view the current network settings.

4 Enter change_network_settings to modify the current network settings.

5 Run the command change_hostname.

6 Verify that the hostname is registered to the DNS.

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Access RealPresence Platform Director

Note that you should activate the RealPresence Platform Director license before beginning the

configuration process. For information on activating the license, see Activate Licenses.

To access RealPresence Platform Director:

1 Obtain the RealPresence Platform Director FQDN (provisioned via your DNS server), open a

browser, and enter https://<FQDN> in the address bar.

2 When logging into RealPresence Platform Director for the first time, enter admin in both the User

ID and Password fields, and click the Sign In button.

3 You must change your password before completing your login. Enter admin in the Current

Password field, and then enter your new password in the New password and Retype new

password fields.

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4 The End User License Agreement (EULA) screen displays. Click Agree to accept the EULA.

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Troubleshoot the FQDN

If the RealPresence Platform Director URL does not respond, open the RealPresence Platform Director

To check the Apache Tomcat server:

1 Use either your vSphere console or connect via an SSH client to the RealPresence Platform

Director FQDN to access the RealPresence Platform Director console.

2 Log in using caxis for both your UserID and Password.

3 Get the Apache status by entering services tomcat6 status.

4 Do one of the following:

 Ask to reboot the instance

 Start the server if it is not running

 Restart the server if it is running and you are still having problems with the link

 Startup server: services tomcat6 start

 Restart server: services tomcat6 restart

Manage Your Account Credentials

You can edit or change your user account credentials after logging in to the RealPresence Platform

Director. Access your account settings through the dropdown menu in the upper-right corner of the

RealPresence Platform Director Home screen to change either your user profile or password.

Edit Your Profile

To edit your user profile:

1 From the account settings dropdown menu, select Edit Profile. The following window displays:

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Poly RealPresence Platform Director User guide

Brand: Poly

Model: RealPresence Platform Director

Category: Software

Type: User guide

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Poly RealPresence Platform Director User guide

Poly RealPresence Platform Director User guide

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