www.
orkfitness.com.au
BFEWarrantyPolicy–November1
st
2013
WhenpurchasedfromanauthorisedBFEdistributortheBFEwarrantyshallguaranteethatallframeworkandcomponentsofyour
productarefreefromfaultymanufacture.Allfaultyframeworkandcomponentswillberepairedorreplacedassetoutinthis
policy.AllwarrantiesinthispolicyapplytoINDOOR
HOME/DOMESTICUSEONLY.
Thesewarrantiesdonotapplytoproductsusedincommercialuseapplications.
1. WarrantyDOESNOTcovernormalwear&tearandexcludesfaultsduetomisuse,abuse,incorrectassemblyorlackof
generalmaintenance.
2. WarrantyisapplicabletoproductssoldandplacedwithinAustraliaonly.
3.
IMPORTANT.MostofBFEproductsarepretestedandwehaveinspectorscheckingallproductspriortoshipment.The
numberonereasonforafaultisduetoINCORRECTASSEMBLY.
Ifyoudohaveproblemspleasegobacktothestartanddoublecheckyourassemblyandpayspecialattentionto
all
WIRINGconnections.Ifyouhaveaccidentlycutordamagedthewiringpleaseletusknowandwewillbehappytosend
youanewsetatno‐charge.
Ifyouhavedonethisandareconfidentyouhavedoublecheckedyourassemblyandarestillhavingproblemsplease
email
ourservicedepartmentat[email protected]includingyourbestcontactdetails,proofofpurchase,serialnumberandabriefexplanationofwhatiswrong.
Emailingisthequickestandmostreliablewaytogetyourservicerequestprocessed.Oncewehaveyourdetailswewill
eithercalloremailyoubackwiththenextsteps.The
quickestway,oncewedeterminetheproblemandsendyoua
replacementpart,isthatwecantalkyouthroughoverthephoneonhowtofitit.
Ifitisdeemedbyourservicetechthatitistoodifficult,wecanarrange(whereavailable)aservicetechnician.
NOTE.
Ifwearrangeforaservicetechnician(whereapplicable)anditisfoundthatitisnotamanufacturesfaultand
foundtobeanassemblyissue,normalwearandtear,transportdamageormisusethentherewillbeacalloutfeeof
$140dependingonlocation.(Surcharge
appliesfornon‐metroareas)
WARRANTYTERMS‐Warrantycommencesfromthedateofpurchasefromtheretailstore.Warrantyonlyappliestotheoriginal
purchaserandisNONtransferable.Warrantyisvoidiftheserialnumberoftheproducthasbeenremovedortamperedwith.
Warrantydoesnotapplyto
defects,faultsorfailuresdueto:
(a) Defectscausedduringassemblyorfailuretoassembletotheassemblymanualprovided.Assemblyerrorsincludebutare
notlimitedtodamagedwiringharness,strippedcrankarmsandorpedals and boltsusedinthe wronglocations.
(b) Lackofgeneralmaintenanceandor
failuretoserviceormaintaintheequipmentinaccordancewiththeusermanual
specificationsandrecommendations.
(c) PowerSurges.Thecomputers,controlboardsandmotorsareverysensitivetopowerfluctuations.Youmustuseasurge
protectoronallitemsthatplugintoyourmainspowerotherwiseyourelectronicswill
notbecoveredbythiswarranty.
Youcanpurchasethesefromnumerousretailersoryoucancalluson0732727010togetaprice.
(d) Usernegligence,abnormalorexcessiveuse,misuse,abuseortransportdamage.
(e) Repairs,alterationsormodificationsbyNONBFEauthorisedservicetechnician.
(f)
Accident,fire,floodormaliciousdamagebythirdperson.
(g) Ordinarywearandtear.
(h) Failuretokeeptheproductinaclean,dryenvironmentcausingrust.Youshouldwipeoffanysweatandmoistureafter
eachtrainingsession.
(i) Anyproductssoldorplacedinanapplicationortheincorrect
environmentthatisnotrecommendedbyBFEorasnot
stipulatedintheowner’smanualsuchasacommercial/rentalenvironmentwillvoidthewarrantysetforthbyBFE
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