8x8 8×8 88 Second User manual

Brand
8x8
Model
8×8 88 Second
Category
Telephone handsets
Type
User manual
For more support, visit the 8x8 University Free Online Training website:
https://www.8x8.com/university/free-online-training
88 Second Guide
8x8 Support Tips
Initial Steps
Before beginning troubleshooting, it is useful to first
make sure that your network connection is functioning
properly.
For issues with handset devices, power-cycle your
device by unplugging the ethernet cable, waiting 15
seconds, and reconnecting the ethernet cable.
When contacting support you will be asked for your
company specific passphrase, keep this to hand if it is
needed.
8x8 Basic Troubleshooting Steps
1
Use the 8x8
Work and
Contact Center
User Guides to
find steps to
configure
features.
Available through
the support site
is the chat bot
Otto.
Chat with Otto to
receive initial
troubleshooting
advice. If Otto
cannot resolve
an issue, you will
be forwarded to
a live agent.
If problems
continue,
escalate your
issue to 8x8
based on your
support package.
8x8 Support can
be reached in the
USA on,
1-866-204-8720
or 1-888-898-
8733
and, the UK on,
+44 207 096
6060.
Visit the Support
Site to find
support articles.
More 88 Second
Guides are also
available.
8x8 Work
User
Guide
Contact
Center
User Guide
8x8
Support
88
Second
Quick
Referenc
e Guides
2 3 4
  • Page 1 1

8x8 8×8 88 Second User manual

Brand
8x8
Model
8×8 88 Second
Category
Telephone handsets
Type
User manual
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