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WH66

Yealink WH66 User manual

  • Hello! I am a chat assistant that has read the user manual for Yealink WH67 headset and Yealink VoIP phone. I'm ready to answer your questions about troubleshooting, firmware updates, sidetone volume settings, and Teams app integration. I can also assist with recovery mode procedures and provide guidance to improve your overall experience.
  • How to solve the problem that other people can't hear my voice when talking?
    Why doesn't it work with my phone? I have plugged in according to the instructions
    How can I get a longer battery life experience?
    How to solve the problem of not hearing yourself or hear too much of yourself voice when you talking?
    When I press the Teams icon on the headset, why it doesn't open the teams app in the computer ?
    What should I do if the headset is in recovery mode?
Question Directory
1.How to solve the problem that other people can't hear my voice
when you talking ?
2. Why doesn't it work with my phone? I have plugged in according
to the instructions"
3. How can I get a longer battery life experience?
4. How to solve the problem of not hearing yourself or hear too much
of yourself voice when you talking ?
5.When I press the Teams icon on the headset, why it doesn't open
the teams app in the computer ?
Q6：What should I do if the headset is in recovery mode?
Q7: How can I get more features and better experience when using
yealink voip phone?
Q1：How to solve the problem that other people can't hear
my voice when you talking ?
A：
1. Make sure that do not mute your device .
2.After connecting the device correctly, ensure the device as the default input
and output device in the Windows Sound settings.
3. Ensure the device is set as the default audio device in your preferred UC
software.
Q2："why doesn't it work with my phone? I have plugged in
according to the instructions"
A：
1. Make sure your phone's firmware version is compatible;
2. Yealink Compatibility Guide:
Q3: How can I get a longer battery life experience?
A:
1. Upgrade device firmware to the most advanced version.
By upgrading your device firmware to the most advanced version, you can effectively
extend the battery life and bring a better battery life experience.
2. Download the installation package of ‘Yealink USB Connect’ to
upgrade your device:
Q4：How to solve the problem of not hearing yourself or
hear too much of yourself voice when you talking ?
A：To adjust the side tone setting of the headset, please follow the steps below:
1. Open the Windows Control Panel.
1. Click Hardware and Sound.
2. Click Sound.
4. In the Playback tab, select the headset to be adjusted, and then
click Properties.
5. Click the Levels tab and adjust the sidetone volume.
If you cannot hear your own voice, please increase the sidetone volume and if
you hear too much of your own voice, please lower the sidetone volume.
Q5：When I press the Teams icon on the headset, why it
doesn't open the teams app in the computer ?
A：Please close the “Yealink USB Connect”software on your computer first, and
then the button of activating teams function can work fine.
Q6：What should I do if the headset is in recovery mode?
When the headset is the recovery mode, it needs to be upgraded manually. Take
WH67 as an example, please refer to the following steps to update manually:
Step 1. First find the latest firmware file of your corresponding headset model
through the link below, and then download it on your computer.
https://support.yealink.com/en/portal/home?categoryId=32
Step 2. Download the upgrade software "Yealink USB Connect" on your
computer and open it, then connect the WH67 headset to the computer with USB:
1.Click "Update manually".
2.upload the firmware file(rom. file).
3.Click "update now".
The link of upgrade software:
https://www.yealink.com/product/yuc.
Step 3. The orange light is on, indicating that the upgrade is in progress. The
orange light is off, indicating that the upgrade is complete.
Note: Do not disconnect the power supply or remove the headset from the base
during the upgrade process, this will cause the upgrade to be interrupted.
Q7: How can I get more features and better experience
when using yealink voip phone?
If the firmware of your sip phone is too old, we suggest to upgrade both your
phone and your Yealink Headset to the latest firmware(v86) for more features
and better expereience.
Download the software "Yealink USB Connect" on your computer to upgrade
both your phone and your Yealink Headset:
https://www.yealink.com/product/yuc
/