Lenovo ThinkServer 1100 User manual

ThinkServerTS130

HardwareMaintenanceManual

MachineTypes:1098,1100,1105,and1106

Note:Beforeusingthisinformationandtheproductitsupports,readthegeneralinformationinAppendixC“Notices”

onpage109

andtheWarrantyandSupportInformationdocumentonthedocumentationDVD.

FirstEdition(May2011)

©CopyrightLenovo2011.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwareisdeliveredpursuantaGeneralServicesAdministration

“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Chapter1.Aboutthismanual.....1

ImportantSafetyInformation..........1

Safetyinformation..............2

ImportantinformationaboutreplacingRoHS

compliantFRUs...............7

Chapter2.Generalinformation.....9

Featuresandspecications...........9

Softwareprograms.............11

EasyStartup..............11

Reliability,availability,andserviceability...11

Chapter3.Diagnosticsand

troubleshooting............13

PC-DoctorforDOS.............13

Creatingadiagnosticdisc........13

Runningthediagnosticprogramfroma

diagnosticdisc.............13

Navigatingthroughthediagnosticprogram.14

Runningtests.............14

Viewingthetestlog...........15

Basictroubleshooting............15

Generalproblems............15

Troubleshootingtables...........16

Harddiskdrivebooterror........16

Powersupplyproblems.........17

Beepsymptoms............17

POSTerrorcodes............17

EasyStartupproblems..........19

Miscellaneouserrormessages......20

Undeterminedproblems.........21

Chapter4.Locatingparts,controls,

LEDs,andconnectors........23

Frontview................23

FrontcontrolpanelLEDs...........23

Rearview.................24

Locatingpartsonthesystemboard......26

Internalcomponents............27

Chapter5.ReplacingFRUs......29

Guidelines................29

Basicguidelines............29

Systemreliabilityguidelines........30

Handlingstatic-sensitivedevices.....30

Workinginsidetheserverwiththepoweron.31

Guidelinesfortrainedservicetechnicians....31

Inspectingforunsafeconditions......31

Guidelinesforservicingelectricalequipment.32

Removingtheservercover..........33

Removingandreinstallingthefrontbezel....34

Installing,removing,orreplacingoptionalhardware

devices.................35

InstallingorreplacingaPCIcard......35

InstallingorremovingtheEthernetcard...38

Installingorremovingamemorymodule...39

Installingorreplacingtheopticaldrive...41

Replacingtheprimaryharddiskdrive....43

Installingorreplacingthesecondaryharddisk

drive.................46

Installing,removing,orreplacinghardware

devices.................49

Replacingthepowersupplyassembly...50

Replacingtheheatsinkandfanassembly..52

ReplacingthefrontaudioandUSB

assembly...............54

Replacingthefrontfanassembly.....55

Replacingtherearfanassembly......57

Replacingthemicroprocessor.......59

Replacingthesystemboardbattery....62

Replacingthesystemboard.......63

Completingthepartsreplacement.......66

Connectingthecables..........67

Turningontheserver..........67

Turningofftheserver..........67

Connectingexternaldevices.......68

Updatingtheserverconguration.....68

Chapter6.Partslisting........69

Replaceableservercomponents........69

Shipgroup................75

Powercords...............76

Chapter7.Conguringtheserver..83

UsingtheSetupUtilityprogram........83

StartingtheSetupUtilityprogram.....83

IntroductionoftheBIOSitems.......83

Viewingandchangingsettings......96

Usingpasswords............96

Enablingordisablingadevice.......98

Selectingastartupdevice........99

ExitingfromtheSetupUtilityprogram....99

ConguringRAID..............99

RAIDlevel...............99

©CopyrightLenovo2011

i

ConguringthesystemBIOStoenableSATA

RAIDfunctionality............100

CreatingRAIDvolumes.........100

DeletingRAIDvolumes.........100

Resettingdiskstonon-RAID.......101

Updatingthermware............101

UsingtheEasyUpdateFirmwareUpdater

program...............101

UsingtheThinkServerEasyStartupprogram...102

Updatingsystemprograms..........102

Usingsystemprograms.........102

Updating(ashing)theBIOSfromadisc...103

Updating(ashing)theBIOSfromyour

operatingsystem............103

RecoveringfromaPOSTandBIOSupdate

failure................104

AppendixA.Information

resources..............105

SafetyandWarranty............105

LenovoWebsite(http://www.lenovo.com)....105

LenovoSupportWebsite..........105

AppendixB.Helpandservice...107

Usingthedocumentation..........107

Callingforservice.............107

Usingotherservices............108

Purchasingadditionalservices........108

AppendixC.Notices........109

Trademarks................110

Importantnotes..............110

PolyvinylChloride(PVC)cableandcordnotice..110

Recyclinginformation............110

Batteryreturnprogram..........111

Requirementforbatteriescontaining

perchlorate..............112

Particulatecontamination..........112

ImportantinformationfortheEuropeanDirective

2002/96/EC................113

RestrictionofHazardousSubstancesDirective

(RoHS)..................116

ChinaRoHS..............117

Turkishstatementofcompliance......117

UkraineRoHS.............118

GermanOrdinanceforWorkglossstatement...118

Electronicemissionnotices..........118

FederalCommunicationsCommission(FCC)

Statement...............118

Index.................121

iiThinkServerTS130HardwareMaintenanceManual

Chapter1.Aboutthismanual

ThisHardwareMaintenanceManualcontainsinformationtohelpyousolveproblemsthatmightoccurin

yourserver.Itdescribesthediagnostictoolsthatcomewiththeserver,errorcodesandsuggestedactions,

andinstructionsforreplacingfailingcomponents.

Replaceablecomponentsareofthreetypes:

•Self-servicecustomerreplaceableunit(CRU):Replacementofself-serviceCRUsisyourresponsibility.

IfLenovo

®

installsaself-serviceCRUatyourrequest,youwillbechargedfortheinstallation.

•Optional-servicecustomerreplaceableunit:Youmayinstallanoptional-serviceCRUyourselfor

requestLenovotoinstallit,atnoadditionalcharge,underthetypeofwarrantyservicethatisdesignated

fortheserver.

•Fieldreplaceableunit(FRU):FRUsmustbeinstalledonlybytrainedservicetechnicians.

Themostrecentversionofthisdocumentisavailableathttp://www.lenovo.com/support.

BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.See“ImportantSafety

Information”onpage1.

Forinformationaboutthetermsofthewarrantyandgettingserviceandassistance,seetheWarrantyand

SupportInformationdocument.

ImportantSafetyInformation

Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.

VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter

lesinstructions.

LesenSieunbedingtalleHinweisevomTyp“ACHTUNG”oder“VORSICHT”indieserDokumentation,bevor

SieirgendwelcheVorgängedurchführen.

LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna

qualsiasidelleistruzioni.

Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer

umadasinstruções.

Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir

lasinstrucciones.

©CopyrightLenovo2011

1

Safetyinformation

Important:Eachcautionanddangerstatementinthisdocumentislabeledwithanumber.Thisnumber

isusedtocrossreferenceanEnglish-languagecautionordangerstatementwithtranslatedversionsof

thecautionordangerstatementintheSafetyInformationdocument.Forexample,ifadangerstatement

islabeled“Statement1,”translationsforthisdangerstatementareintheSafetyInformationdocument

under“Statement1.”

Besuretoreadandunderstandallcautionanddangerstatementsinthisdocumentbeforeyouperformthe

procedures.Readandunderstandanyadditionalsafetyinformationthatcomeswiththeserveroroptional

devicebeforeyouinstall,remove,orreplacethedevice.

Statement1

DANGER

Electricalcurrentfrompower,telephone,andcommunicationcablesishazardous.

Toavoidashockhazard:

•Donotconnectordisconnectanycablesorperforminstallation,maintenance,orrecongurationofthis

productduringanelectricalstorm.

•Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.

•Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.

•Whenpossible,useonehandonlytoconnectordisconnectsignalcables.

•Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.

•Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodemsbeforeyou

openthedevicecovers,unlessinstructedotherwiseintheinstallationandcongurationprocedures.

•Connectanddisconnectcablesasdescribedinthefollowingtablewheninstalling,moving,oropening

coversonthisproductorattacheddevices.

Toconnect:Todisconnect:

1.TurneverythingOFF.

2.First,attachallcablestodevices.

3.Attachsignalcablestoconnectors.

4.Attachpowercordstooutlet.

5.TurndevicesON.

1.TurneverythingOFF.

2.First,removepowercordsfromoutlet.

3.Removesignalcablesfromconnectors.

4.Removeallcablesfromdevices.

2ThinkServerTS130HardwareMaintenanceManual

Statement2

DANGER

Dangerofexplosionifbatteryisincorrectlyreplaced.

Whenreplacingthelithiumcoincellbattery,useonlythesameoranequivalenttypethatis

recommendedbythemanufacturer.Thebatterycontainslithiumandcanexplodeifnotproperly

used,handled,ordisposedof.

Donot:

•Throworimmerseintowater

•Heattomorethan100°C(212°F)

•Repairordisassemble

Disposeofthebatteryasrequiredbylocalordinancesorregulations.

Statement3

CAUTION:

Whenlaserproducts(suchasCD-ROMs,DVDdrives,beropticdevices,ortransmitters)are

installed,notethefollowing:

•Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto

hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.

•Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein

mightresultinhazardousradiationexposure.

DANGER

SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing.

Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical

instruments,andavoiddirectexposuretothebeam.

Chapter1.Aboutthismanual3

Statement4

≥18kg(39.7lb)≥32kg(70.5lb)≥55kg(121.2lb)

<32kg(70.5lb)<55kg(121.2lb)<100kg(220.5lb)

CAUTION:

Usesafepracticeswhenlifting.

Statement5

CAUTION:

Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff

theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower

cord.T oremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected

fromthepowersource.

Statement6

CAUTION:

Ifyouinstallastrain-reliefbracketoptionovertheendofthepowercordthatisconnectedtothe

device,youmustconnecttheotherendofthepowercordtoaneasilyaccessiblepowersource.

Statement7

CAUTION:

Ifthedevicehasdoors,besuretoremoveorsecurethedoorsbeforemovingorliftingthedeviceto

avoidpersonalinjury.Thedoorswillnotsupporttheweightofthedevice.

4ThinkServerTS130HardwareMaintenanceManual

Statement8

CAUTION:

Neverremovethecoveronapowersupplyoranypartthathasthefollowinglabelattached.

Hazardousvoltage,current,andenergylevelsarepresentinsideanycomponentthathasthislabel

attached.Therearenoserviceablepartsinsidethesecomponents.Ifyoususpectaproblemwith

oneoftheseparts,contactaservicetechnician.

Statement9

CAUTION:

Toavoidpersonalinjury,disconnectthehot-swapfancablesbeforeremovingthefanfromthedevice.

Statement10

CAUTION:

Thefollowinglabelindicatessharpedges,corners,orjointsnearby.

Statement11

CAUTION:

Thefollowinglabelindicatesahotsurfacenearby.

Statement12

DANGER

Overloadingabranchcircuitispotentiallyarehazardandashockhazardundercertainconditions.Toavoid

thesehazards,ensurethatyoursystemelectricalrequirementsdonotexceedbranchcircuitprotection

requirements.Refertotheinformationthatisprovidedwithyourdeviceforelectricalspecications.

Chapter1.Aboutthismanual5

Statement13

CAUTION:

Makesurethattherackissecuredproperlytoavoidtippingwhentheserverunitisextended.

Statement14

CAUTION:

SomeaccessoryoroptionboardoutputsexceedClass2orlimitedpowersourcelimitsandmustbe

installedwithappropriateinterconnectingcablinginaccordancewiththenationalelectriccode.

Statement15

CAUTION:

Thepower-controlbuttononthedevicedoesnotturnofftheelectricalcurrentsuppliedtothe

device.Thedevicealsomighthavemorethanoneconnectiontodcpower.Toremoveallelectrical

currentfromthedevice,ensurethatallconnectionstodcpoweraredisconnectedatthedcpower

inputterminals.

Statement16

CAUTION:

Toreducetheriskofelectricshockorenergyhazards:

•Thisequipmentmustbeinstalledbytrainedservicepersonnelinarestricted-accesslocation,as

denedbytheNECandthelatesteditionofIEC60950,TheStandardforSafetyofInformation

TechnologyEquipment.

•Connecttheequipmenttoareliablygroundedsafetyextralowvoltage(SELV)source.AnSELV

sourceisasecondarycircuitthatisdesignedsothatnormalandsinglefaultconditionsdonot

causethevoltagestoexceedasafelevel(60Vdirectcurrent).

•Thebranchcircuitovercurrentprotectionmustberatedinaccordancewithlocalbuildingcodes.

•Use16AmericanWireGauge(AWG)or1.3mm

2

copperconductoronly,notexceeding3meters

inlength.

•Torquethewiring-terminalscrewsto12inch-pounds(1.4newton-meters).

•Incorporateareadilyavailableapprovedandrateddisconnectdeviceintheeldwiring.

Statement17

CAUTION:

ThisproductcontainsaClass1Mlaser.Donotviewdirectlywithopticalinstruments.

6ThinkServerTS130HardwareMaintenanceManual

Statement18

CAUTION:

Donotplaceanyobjectontopofrack-mounteddevices.

Statement19

CAUTION:

Hazardousmovingparts.Keepngersandotherbodypartsaway.

Statement20

CAUTION:

Thebatteryisalithiumionbattery.Toavoidpossibleexplosion,donotburnthebattery.Exchangeit

onlywiththeLenovo-approvedpart.Recycleordiscardthebatteryasinstructedbylocalregulations.

ImportantinformationaboutreplacingRoHScompliantFRUs

RoHS,TheRestrictionofHazardousSubstancesinElectricalandElectronicEquipmentDirective

(2002/95/EC)isaEuropeanUnionlegalrequirementaffectingtheglobalelectronicsindustry.RoHS

requirementsmustbeimplementedonLenovoproductsplacedonthemarketandsoldinthe

EuropeanUnionafterJune2006.ProductsonthemarketbeforeJune2006arenotrequiredto

haveRoHScompliantparts.Ifthepartsarenotcompliantoriginally,replacementpartscanalso

benoncompliant,butinallcases,ifthepartsarecompliant,thereplacementpartsmustalsobe

compliant.

Note:RoHSandnon-RoHSFRUpartnumberswiththesametandfunctionareidentiedwithunique

FRUpartnumbers.

LenovoplanstotransitiontoRoHScompliancewellbeforetheimplementationdateandexpectsitssuppliers

tobereadytosupportLenovo'srequirementsandscheduleintheEU.Productssoldin2005willcontain

someRoHScompliantFRUs.ThefollowingstatementpertainstotheseproductsandanyproductLenovo

producescontainingRoHScompliantparts.

Chapter1.Aboutthismanual7

RoHScompliantThinkServer

®

TS130partshaveuniqueFRUpartnumbers.BeforeorafterJune2006,failed

RoHScompliantpartsmustalwaysbereplacedusingRoHScompliantFRUs,soonlytheFRUsidentiedas

compliantinthesystemHardwareMaintenanceManualordirectsubstitutionsforthoseFRUscanbeused.

ProductsmarketedbeforeJune2006ProductsmarketedafterJune2006

Currentororiginalpart

ReplacementFRU

Currentororiginalpart

ReplacementFRU

Non-RoHSCanbeNon-RoHS

Non-RoHSCanbeRoHS

Non-RoHSCansubtoRoHS

RoHSMustbeRoHS

MustbeRoHSMustbeRoHS

Note:AdirectsubstitutionisapartwithadifferentFRUpartnumberthatisautomaticallyshippedbythe

distributioncenteratthetimeoforder.

8ThinkServerTS130HardwareMaintenanceManual

Chapter2.Generalinformation

Thischapterprovidessomegeneralinformationaboutyourserver.

Featuresandspecications

Thefollowingtableprovidesinformationaboutthefeaturesandspecicationsoftheserver.Depending

ontheservermodel,somefeaturesmightnotbeavailable,orsomespecicationsmightnotapply.For

informationaboutyourspecicmodel,usetheSetupUtilityprogram.See“UsingtheSetupUtilityprogram”

onpage83

.

©CopyrightLenovo2011

9

Table1.Featuresandspecications

Microprocessor(s):SupportuptotwoIntel

®

Xeon

®

dual-core,quad-core,orhex-coremicroprocessors

(internalcachesizevariesbymodeltype)

Forthespecictypeandspeedinformationaboutthe

microprocessor,usetheSetupUtilityprogram.See

“UsingtheSetupUtilityprogram”onpage83

.

Foralistofsupportedmicroprocessors,goto

http://www.lenovo.com/thinkserverandclickOptions

undertheProductstab.

Memory

•SupportsuptofourDDR3ECCUDIMMs(doubledata

rate3errorcorrectioncodeunbuffereddualinline

memorymodules)

•Types:1333MHz,DDR3registeredSDRAMDIMMs

Internaldrives

•SerialAdvancedTechnologyAttachment(SATA)hard

diskdrive

•SATAopticaldrive

Videosubsystem

•IntegratedgraphicsforaVideoGraphicsArray(VGA)

connectorandaDisplayPortconnector

Connectivity

•100/1000MbpsintegratedEthernetcontroller

Powersupply:Yourservercomeswithoneofthe

followingpowersupplies:

•280–wattauto-sensingpowersupply

•320–wattauto-sensingpowersupply

Expansion

•Twoopticaldrivebays

•Twoharddiskdrivebays

•TwoPCIcardslots

•OnePCIExpressx1cardslot

•OnePCIExpressx16cardslot

Systemmanagementfeatures

•Abilitytostorepower-onself-test(POST)hardware

testresults

•Automaticpower-onstartup

•IntelActiveManagementTechnology(AMT)

•IntelHyper-Threadingtechnology(somemodels)

•IntelRapidStorageTechnology(RST)

•PrebootExecutionEnvironment(PXE)

•SystemManagement(SM)UEFIandSMsoftware

•WakeonLAN

•WakeonRing(intheSetupUtilityprogram,thisfeature

iscalledSerialPortRingDetectforanexternalmodem)

Input/Output(I/O)features

•EightUniversalSerialBus(USB)connectors(twoon

thefrontpanelandsixontherearpanel)

•One9-pinserialport

•OneEthernetconnector

•OneDisplayPortconnector

•OneVGAmonitorconnector

•Threeaudioconnectorsontherearpanel(audioline-in

connector,audioline-outconnector,andmicrophone

connector)

Preinstalledoperatingsystem

Somemodelsarepreinstalledwithoneofthefollowing

operatingsystems:

•Microsoft

®

WindowsServer

®

2008R2Foundation

•MicrosoftWindows

®

SmallBusinessServer(SBS)

Aurora

Operatingsystem(s),supported

•MicrosoftWindowsServer2008R2Foundation

•MicrosoftWindowsServer2008R2(ServicePack1)

•MicrosoftWindowsSmallBusinessServer(SBS)

Aurora

•MicrosoftWindowsSmallBusinessServer(SBS)7

•MicrosoftWindowsMultipointServer

10ThinkServerTS130HardwareMaintenanceManual

Table1.Featuresandspecications(continued)

Integratedfunctions:

•Ethernetcontrollers(Theservercomeswithtwo

integratedGigabitEthernetcontrollers,whichsupport

connectionto100Mbpsor1000Mbpsnetwork.)

•Oneserialport

•OneVideoGraphicsArray(VGA)monitorconnector

•SixUSBconnectors(twofrontandfourrear)

•OneRJ-45Ethernetconnectorsontherearpanel

•EightdiagnosticLEDs

Size:

•Width:174.8mm(6.88inches)

•Height:377.3mm(14.85inches)

•Depth:406.7mm(16.01inches)

Weight:Maximumconguration:11.2kg(24.7lbs)

Electricalinput

•Inputvoltage:

–Lowrange:

Minimum:90Vac

Maximum:137Vac

–Highrange:

Minimum:180Vac

Maximum:264Vac

Environment

•Airtemperature:

Operating:10°Cto35°C(50°Fto95°F)

Non-operating:-40°Cto60°C(14°Fto140°F)(with

package)

Non-operating:-10°Cto60°C(14°Fto140°F)

(withoutpackage)

•Humidity:

Operating:10%to80%(non-condensing)(10%

perhour)

Non-operating:10%to90%(non-condensing)

(10%perhour)

•Altitude:

Operating:-50to10000ft(-15.2to3048m)

Non-operating:-50to35000ft(-15.2to10668m)

Securityfeatures

•Computrace

•Enablingordisablingadevice

•EnablingordisablingUSBconnectorsindividually

•Harddiskdrivepassword

•Power-OnPassword(POP)andAdministrator

PasswordforUEFIaccess

•Startupsequencecontrol

•Startupwithoutkeyboardormouse

•Supportforanintegratedcablelock(Kensingtonlock)

•Supportforapadlock

•TrustedPlatformModule(TPM)

Softwareprograms

Lenovoprovidessoftwaretohelpgetyourserverupandrunning.

EasyStartup

TheThinkServerEasyStartupprogramsimpliestheprocessofconguringRAIDandinstallingsupported

MicrosoftWindowsandLinuxoperatingsystemsanddevicedriversonyourserver.TheEasyStartupprogram

isprovidedwithyourserverontheThinkServerEasyStartupDVD.TheDVDisself-starting(bootable).The

userguidefortheEasyStartupprogramisontheDVDandcanbeaccesseddirectlyfromtheprogram

interface.Foradditionalinformation,see“UsingtheThinkServerEasyStartupprogram”onpage102

.

Reliability,availability,andserviceability

Reliability,availability,andserviceability(hereafterreferredtoasRAS)arethreeimportantserverdesign

features.TheRASfeatureshelpyoutoensuretheintegrityofthedatastoredontheserver,theavailabilityof

theserverwhenyouneedit,andtheeasewithwhichyoucandiagnoseandcorrectproblems.

TheserverhasthefollowingRASfeatures:

Chapter2.Generalinformation11

•AdvancedCongurationandPowerInterface(ACPI)

•AdvancedDesktopManagementInterface(DMI)

•Automaticmemorydownsizingonerrordetection

•Automaticrestartonnon-maskableinterrupt(NMI)

•Availabilityofmicrocodelevel

•Built-in,menu-drivensetup,systemconguration,andRAIDconguration

•Built-inmonitoringforfan,temperature,andvoltage

•Coolingfanswithspeed-sensingcapability

•ECCDDR3SDRAMwithSerialPresenceDetect(SPD)

•Errorcodesandmessagestohelpyouidentifyproblems

•Generatingerrorlogsforthepower-onself-test(POST)failures

•Hot-swapSASharddiskdrives

•IntegratedEthernetcontrollers

•IntelligentPlatformManagementInterface(IPMI)2.0

•Power-onself-test(POST)

•Standbyvoltageforsystem-managementfeaturesandmonitoring

•System-errorlight-emittingdiode(LED)onthefrontpanel

•Vitalproductdata(VPD),includingtheserialnumberinformationandreplacementpartnumbers,storedin

thenonvolatilememoryforeasierremotemaintenance

12ThinkServerTS130HardwareMaintenanceManual

Chapter3.Diagnosticsandtroubleshooting

Thischapterintroducessomebasicdiagnosticandtroubleshootingprograms.Ifyourserverproblemisnot

describedhere,seeAppendixB“Helpandservice”onpage107

foradditionaltroubleshootingresources.

Thischapterprovidesinstructionsonthefollowingtopics:

•“PC-DoctorforDOS”onpage13

•“Basictroubleshooting”onpage15

•“Troubleshootingtables”onpage16

PC-DoctorforDOS

ThePC-DoctorforDOSdiagnosticprogramisusedtotesthardwarecomponentsofyourserver.Itisalso

usedtoreportoperating-system-controlledsettingsthatinterferewiththecorrectoperationofyourserver.If

youareunabletoisolateandrepairtheproblemyourselfafterrunningthePC-DoctorforDOSdiagnostic

program,saveandprinttheloglescreatedbythePC-DoctorforDOSdiagnosticprogram.Youwillneed

thelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.

YoucandownloadthelatestversionofthePC-DoctorforDOSdiagnosticprogramfrom

http://www.lenovo.com/support.ThePC-DoctorforDOSdiagnosticprogramrunsindependentlyofthe

Windowsoperatingsystem.UsethePC-DoctorforDOSdiagnosticprogramifyouareunabletostartthe

Windowsoperatingsystem.YoucanrunthePC-DoctorforDOSdiagnosticprogramfromadiagnostic

discthatyoucreated.

Creatingadiagnosticdisc

Thissectionprovidesinstructionsonhowtocreateadiagnosticdisc.

Tocreateadiagnosticdisc,dothefollowing:

1.Downloadaself-startingbootableCD/DVDimage(knownasanISOimage)ofthediagnosticprogram

fromhttp://www.lenovo.com/support.

2.UseanyCD/DVDburningsoftwaretocreateadiagnosticdiscwiththeISOimage.

Runningthediagnosticprogramfromadiagnosticdisc

Thissectionprovidesinstructionsonhowtorunthediagnosticprogramfromadiagnosticdiscthatyou

created.

Torunthediagnosticprogramfromadiagnosticdiscthatyoucreated,dothefollowing:

1.Makesuretheopticaldriveyouwanttouseissetastherstbootdeviceinthestartupdevicesequence.

2.Makesuretheserveristurnedonandtheninsertthediscintotheopticaldrive.Thediagnostic

programopens.

Note:Youcaninsertthediscintotheopticaldrivewhenyouaresettingthestartupdevicesequence.

However,ifyouinsertthediscintotheopticaldrivewhenyouhavealreadyenteredtheoperating

system,youneedtorestarttheservertoaccessthediagnosticprogram.

3.Followtheinstructionsonthescreentoselectthediagnostictestthatyouwanttorun.

Note:Foradditionalhelp,presstheF1key.

13

4.Removethediagnosticdiscfromtheopticaldrivewhenyoucompletethediagnosticprocess.

Navigatingthroughthediagnosticprogram

Usethecursormovementkeystonavigatethroughthemenus.

•Toselectamenuitem,pressEnter.

•Toreturntothepreviousmenu,pressEsc.

•Toviewthehelpinformationsystem,pressF1.

Runningtests

Therearefourwaystorunthediagnostictests.

•Usingthecursormovementkeys,selectRunNormalTestorRunQuickT estfromtheDiagnosticsmenu

andthenpressEnter.Thisautomaticallyrunsapre-denedgroupoftestsfromeachtestcategory.By

selectingRunQuickT est,aquicktestwillbestarted.ByselectingRunNormalTest,amoreextensive

setoftestswillbestartedandwilltakelongertocomplete.

•PressF5toautomaticallyrunallselectedtestsinallcategories.

•Fromwithinatestcategory,pressCtrl+Entertoautomaticallyrunonlytheselectedtestsinthatcategory.

•Usingthecursormovementkeys,highlightasingletestwithinatestcategory,andthenpressEnter.

Thisrunsonlythattest.

PressEscatanytimetostopthetestingprocess.

Testresults(N/A,PASSED,FAILED,ABORTED)aredisplayedintheeldbesidethetestdescriptionandin

thetestlog.See“Viewingthetestlog”onpage15.

Toselectoneormoretests,dothefollowing:

1.Openthecorrespondingtestcategory.

2.Usingthecursormovementkeys,selectthedesiredtest.

3.Pressthespacebar.Aselectedtestismarkedby>>.Pressingthespacebaragainde-selectsa

testandremovesthe>>mark.

4.Repeatsteps2and3abovetoselectalldesiredtests.

Testresults

Diagnosticstestresultsproducethefollowingerrorcodeformat:

FunctionCode

FailureTypeDeviceIDDate

ChkDigits

Text

•FunctionCode:Representsthefeatureorfunctionwithintheserver.

•FailureType:Representsthetypeoferrorencountered.

•DeviceID:Containsthecomponent'sunitIDthatcorrespondstoacertaindiskdrive,removablemedia

drive,serialorparallelport,processor,specicRIMM,oradeviceonthePCIbus.

•Date:Containsthedatewhenthediagnostictestwasrun.ThedateisretrievedfromCMOSandis

displayedintheYYYYMMDDformat.

•ChkDigits:Containsa2-digitcheck-digitvaluetoensurethefollowing:

–Diagnosticswererunonthespecieddate.

–Diagnosticswererunonthespeciedserver.

–Thediagnosticerrorcodeisrecordedcorrectly.

14ThinkServerTS130HardwareMaintenanceManual

•T ext:Descriptionoftheerror.

Note:See“POSTerrorcodes”onpage17

forerrorcodelistings.

Formattingtheharddiskdrive

Thediagnosticsprogramofferstwoharddiskdriveformattingmethods:

•QuickErase

•FullErase

ThequickerasemethodprovidesaDOSutilitythatperformsthefollowing:

•DestroystheMasterBootRecord(MBR)ontheharddiskdrive.

•DestroysallcopiesoftheFATTableonallpartitions(boththemasterandbackup).

•Destroysthepartitiontable.

•Providesmessagesthatwarntheuserthatthisisanon-recoverableprocess.

ThefullerasemethodprovidesaDOSutilitythatperformsthefollowing:

•Performsallthestepsinquickerase.

•ProvidesaDOSutilitythatwritesrandomdatatoallsectorsoftheharddiskdrive.

•Providesanestimateoftimetocompletionalongwithavisualrepresentationofcompletionstatus.

•Providesmessagesthatwarntheuseraboutanon-recoverableprocess.

Important:Makesurethatalldataisbackedupbeforeusingthequickeraseorfullerasefunction.

Torunaquickeraseorfulleraseoperation,dothefollowing:

1.SelecttheUTILITYoptiononthetoolbarandpressEnter.

2.SelecteithertheQUICKERASEHARDDISKorFULLERASEHARDDISKoptionandfollowthe

instructionsonthescreen.

Viewingthetestlog

Errorsreportedbythediagnostictestwillbedisplayedasafailure.

Toviewdetailsofafailureortoviewalistoftestresults,usethefollowingprocedurefromanytestcategory

screen:

1.PressF3toactivatethelogle.

2.PressF3againtosavetheleorpressF2toprintthele.

Basictroubleshooting

Thefollowingtablesprovideinformationtohelpyoutroubleshootyourserverproblems.

Note:Ifyoucannotcorrecttheproblem,havetheserverserviced.Foralistofserviceandsupporttelephone

numbers,refertotheWarrantyandSupportInformationdocumentat:

http://www.lenovo.com/support/phone

Generalproblems

Thefollowingtabledescribesthegeneralproblemsandsuggestedactionstocorrectdetectedproblems.

Chapter3.Diagnosticsandtroubleshooting15

SymptomAction

Theserverdoesnotstartwhen

youpressthepowerswitch.

Verifythat:

•Thepowercordiscorrectlyconnectedtotherearoftheserverandtoaworking

electricaloutlet.

•Ifyourserverhasasecondarypowerswitchontherearoftheserver,makesure

thatitisswitchedon.

•Thepowerindicatoronthefrontoftheserverison.

•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour

countryorregion.

Themonitorscreenisblank.

Verifythat:

•Themonitorsignalcableiscorrectlyconnectedtothemonitorandtothe

appropriatemonitorconnectorontheserver.

•Themonitorpowercordiscorrectlyconnectedtothemonitorandtoaworking

electricaloutlet.

•Themonitoristurnedonandthebrightnessandcontrastcontrolsareset

correctly.

•Theservervoltagematchesthevoltageavailableattheelectricaloutletforyour

countryorregion.

•Ifyourserverhastwomonitorconnectors,besuretousetheconnectoron

thegraphicscard.

Theoperatingsystemdoesnot

start.

Verifythatthestartupsequenceincludesthedevicewheretheoperatingsystem

resides.Usually,theoperatingsystemisontheharddiskdrive.Formore

information,see“Selectingastartupdevice”onpage99.

Theserverbeepsmultipletimes

beforetheoperatingsystem

starts.

Verifythatnokeysarestuck.

Troubleshootingtables

Usethetroubleshootingtablestondsolutionstoproblemsthathaveidentiablesymptoms.

Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,dothefollowing

beforeusingthetroubleshootingtables:

1.Checkthesystem-errorLEDontheoperatorinformationpaneltoseeifitislit.

2.Removethesoftwareordevicethatyoujustadded.

3.Runthediagnosticteststodeterminewhethertheserverisrunningcorrectly.

4.Reinstallthenewsoftwareornewdevice.

Harddiskdrivebooterror

Aharddiskdrivebooterrorcanhavethefollowingcauses.

SymptomFRU/Action

Thestartupdriveisnotinthebootsequencein

conguration.

Checkthecongurationandensurethestartupdriveis

inthebootsequence.

Nooperatingsystemisinstalledonthebootdrive.Installanoperatingsystemonthebootdrive.

16ThinkServerTS130HardwareMaintenanceManual

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Lenovo ThinkServer 1100 User manual

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