KPU Myrio User manual



RemoteControlUser’s

Guide



AminoSetTopBox

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

INTRODUCTION



Welcometo

CommVision

IPTV!



KPUiscommittedtobringingyoustate‐of‐the‐arttechnology

andexceptionalvalue.With KPUCommVisionIPTVyouget

100%digitalqualityprogramming,aninteractiveprogram

guide,CD‐qualitymusicchannels,on‐screenCallerID,parental

controlsandmore!



Pleasereviewtheinformationonthenextpagewithour

technician.

Thisinformationwillinsurethatyouhavebeen

providedthematerialsandinstructiontostartenjoyingyour

newservice.

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KPUCommVisionCustomerSupport

907‐228‐5474



BillingandAccountInformation

Monday–Friday:9:00am–6:00pm

Saturday: 10:00am–4:00pm



TechnicalSupport

611 or 907‐225‐2111 option 1 or email:

[email protected]

Monday–Friday:8:00am–9:00pm

Saturday‐Sunday: 11:00am–9:00pm



OfficeLocation

2417TongassAve.(ThePlaza)

Monday–Friday:9:00am–6:00pm

Saturday: 10:00am–4:00pm

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Website



Welcome

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YourTVsareprogrammedasfollows:



TV



Location



Channel/Input

TV

Programming

Code

TV1

TV2

TV3

TV4



Modem:

Model Location Wired/Wireless

 



SetTopBoxes:



TV



Model



SD/HD



PVR

TV1

TV2

TV3

TV4



YourPINsarecurrentlysetto:

PurchasingPIN



InstallationChecklist:

□ InstallationSummarySheet

□ TVLocationsandSetup

□ PersonalIdentificationNumbers(PIN)

□ RemoteControlQuickReferenceGuide

□ TurningSystemOn/Off

□ CommonRemoteFunctions

 Guide

 Menu

 Music

 VOD

□ CallerID(ifapplicable)

□ ChannelLineup

□ DSLAuthentication/SpeedTest:_______________

□ HDSetup

 AspectRatioandResolution

 StreamEnablement

□ CustomerSupport

□ Help

TableofContents



Introduction

 TheRemote....................................................................... 1‐2

 GettingStarted.................................................................3



PersonalSettings

 ParentalControls.............................................................. 4‐5

 PINSettings....................................................................... 5



SystemFeatures

 Menu................................................................................. 6 

 InteractiveProgramGuide(IPG)....................................... 7‐8

 Favorites...........................................................................8‐9

 AutoTune&Remi nders.................................................... 9

 Music................................................................................. 10

 Video‐On‐Demand(VOD)................................................. 10‐11

 Pay‐Per‐View(PPV)........................................................... 11

 CallerID............................................................................. 12‐13





TroubleshootingtheRuckusWireless...................14‐15



1



PowerOnandOff–PresstheTV

button,thenthePWRbuttonon

theremotecontroltoturnon.To

turnoff,simplypressthePWR

button.(Buttonsarelocatedin

theupperright‐handcornerofthe

remote.)

Ifyou’vealreadydeterminedwhich

channelyou’dliketowatch,simply



usethenumerickeypadtoselect

thechannel(towatchCBSpress4)

andthenpresstheENTERbutton.

PoweronIPTV–Afterpressingthe

TVandPWRbuttons,presstheMyrio

buttonandthenthePWRbutton

againontheremotecontrolto

initiatetheSetTopBoxandyourIPTV

service.(Buttonislocatedinthe

upperleft‐handcornerunderthe

SETUPbutton.)



YoucanalsoselecttowatchbyusingtheCH+/‐

buttons.SimplypresstheCH+buttontoscroll

forwardthroughchannelsorpresstheCH‐button

toscrollbackwardsthroughchannels.



PresstheMenubuttontoaccessthe

DigitalTVGuide,Movies,Phoneand

Settings.(Buttonislocatedinthe

middle‐rightnearthearrow

Selections.)

Youcancontrolthevolumewhileviewingyour

programbyusingtheVOL+/‐buttons.Toturnup

thevolume,presstheVOL+button.

Toturndown

thevolume,presstheVOL‐button.



Youcanby‐passthe

Menuandgodirectlyto

themainfeatureby

pressingoneofthe

featurebuttons.Press

theMoviesbuttontogo

directlytoallVOD

movies.(FeatureButtons

arelocatedatthebottom

oftheremotecontrol.)



MovieControls–While

watchingVODmovies,use

thesebuttonstoPlay,Pause,

Stop,FastForwardand

Rewind.



ChannelSelection–you

canselectachannelby

pressingtheGUIDE

button.Simplyhighlight

theprogramyou’dliketo

watchandpressthe

SELECTbutton.(Usethe

arrowbuttonsto

navigatethroughthe

Guidetohighlighta

channel.)



Seeingablackorbluescreen,orsnow?

ThismeansyourIPTVwasnotactivated–onlyyourTVsethas

beenturnedon.Inordertoremedythissituation,usethesteps

below:

1. PresstheTVbutton.

2. Pressthebuttons0and3andthentheENTERbutton.

3. PresstheMyriobuttonandthenthe

PWRbutton.



Ifyoustillhavenopicture,startwithStep1andonStep2,press

0and4andthentheENTERbutton.ProceedwithStep3above.



WhileviewingtheGuide,youcanget

detailsaboutaprogramyou’dliketo

watch.Simplyhighlighttheprogramand

thenpresstheINFObutton.

Stillnotseeingapicture?FollowStep1andcontinuewith

thesesteps:



2. Pressthebuttons0and3.

3. PresstheINPUTbutton.

4. PresstheMyriobuttonandthenthe

PWRbutton.



Ifyoustillhavenopicture,startwithStep1andontoStep2,

pressthe0and4buttons.ProceedwithStep3above.





2



Re‐ProgrammingyourRemoteControl

You’llneedtofindthecodesforthedevicesyouwanttoprogramusingthemanufacturingcodesat

http://kbase.x10.com/wiki/Universal_Remote_Code_List.Writethesecodesdownandsavethemforfuturereference.

Note:ToprogramaTV,usetheTVbutton.ToprogramaDVDplayer,TV/DVDcombo,TV/VCR/DVDcombo,usetheDVD

button.

1. Turnonthedevice(forexample,theDVDplayer)and,ifneeded,loadmedia(forexample,aDVD).

2. Pressadevicebutton(TV,VCR/DVD,or

AUX).



3. PressandholdtheSETUPbuttonuntiltheredLEDblinkstwice,thenrelease.

4. Enterthefirstfive‐digitcodeforyourdevice.TheLEDblinksonceaseachdigitisentered.IFthecodeiscorrect,the

LEDblinkstwice.

Note:IftheLEDdoesnot

blinktwice,repeatsteps2to4andtryenteringthecodeagain.

5. AimtheremoteatthedeviceandpressthePWRbutton.Thedeviceshouldturnoff.Ifitdoesn’t,repeatsteps3‐5,

tryingeachcodeforyourbranduntilyoufindonethatworks.

Repeatsteps1‐5fortheotherdevicesyouwanttocontrol.

PowerCyclingyourSetTopBox

IfyouareexperiencinganyofthefollowingissuesyoumightneedtopowercycleyourSetTopBox.

 IftheGuidesays“noinformation”forallofthe

channels.





Ifyouarenothearingsoundandthe

volumeisuponyourTV.



 Ifthetimeontheinteractiveprogramguideis

incorrect.



IftheredpowerlightisoffontheSet

Top[BoxandtheSetTopBoxisn’t

turnedoff.

 IfyourTVistiling.



IftheGuidedoesnotappear.



HowtoPowerCycleyourSetTopBox

1. UnplugtheSetTopBoxpowercordfromthewalloutletorthebackofthebox.

2. Wait60secondsandreconnecttheSetTopBoxpowercordintothewalloutlet.

3. TheSetTopBoxwillcyclethroughtheentirestart‐upprocessandtakeupto

5minutes.

4. WhentheSetTopBoxhascompleted,yourTVwillautomaticallybetunedtoChannel2.





3



GettingStarted



RemoteControl



Usetheremotearrowkeystonavigateinteractive,on‐screen

menus.Whenthecursermoves,ahighlightappearsaround

selecteditems.Featurebuttonsontheremote(DTV,Music,

etc.)jumpdirectlytoaparticularservice.Seepage1 fora

completedescription.



NavigatingwiththeRemote



1. Usetheremotearrowkeystomovethecursor.Theselected

itemwillbehighlightedinwhite.



2. Press the SELECT button on the remote.An action occurs

andthescreenchanges.



RemoteCodes



Theremoteiscapableofcontrollingadditionalhomeelectronics

suchasyourTV,DVDorStereo.RefertotheincludedRemote

Programminginstructionsforadditionalinformationonhowto

programtheremote.Programminginstructionsarealso

availableat

http://kbase.x10.com/wiki/Universal_Remote_Code_List.



PersonalIdentificationNumber



A4‐digitpersonalidentificationnumber(PIN)isissuedatthe

timeofinstallation(SeeWelcomepage).



YourPINisusedtorentmoviesandsetparentalcontrolsforTV

programsandmovieratings.Whenrequired,anon‐screen

messagepromptsyoutoenterthePINusingtheremote.Asa

securitymeasure,asterisksappearasthenumbersareentered.

IfthewrongPINisentered,amessage

promptsre‐entry.



Note:YoucanchangeorinactivatethePIN.See page5for

details.



 

4



PersonalSettings



ParentalControls



UseParentalControlstosetmaximumviewableratingsformoviesand

TVprograms,aswellaspreventunratedTVshowsfromdisplaying.A

validPINisrequiredtoalterParentalControls.



SetParentalControls

1. PressMENUontheremote.

2. SelectACCOUNTINFO/SETTINGS,thenPARENTALCONTROL.

3. SelectSETTINGS.

4. EnableorDisable–SelectNOtodisableparental controls.Sel ect

YEStoactivateparentalcontrolfeaturesthroughoutthesystem.

5. EditpreferencesusingthedirectionalarrowsandSELECTonthe

remote

forthefollowing:

MovieRating–Controlviewingofprogramsbelowtheselected

MPAAratingslevel(PG‐13, etc.).

TelevisionRating–Controlviewingofprogramsbelowthe

selectedVCHIPratinglevel(TV‐14,etc.).

LockUnratedShows–SelectYesorNotorestrictview ingof

showsthatarenot

assignedarating.

ShowtitlesunderParentalControl–SelectYESorNOto

restrictshowingtitlesintheguide.

6. SelectSELECTtosavechangesandreturntothemainmenu.



HideandUnhideChannelsfromtheGuide



1. PressMENUontheremote.

2. SelectACCOUNTINFO/SETTINGS,thenPARENTALCONTROL.

3. SelectHIDECHANNELS.

4. Usethedirectionalarrowsontheremotetobrowsethroughalistof

availablechannels.PressSELECTontheremotetoselector

deselectspecificchannels.

5. SelectSELECTtosave

channelsandreturntotheParentalControl

menu.



MovieRatings



G Generalaudience

PG Parentalguidancesuggested

PG‐13 Parentsstronglycautioned

R Restricted

NC‐17 Noone17andunderadmitted 

NR NotRated

5



ParentalControls,PINSettings



TVRatings



V Violence

S SexualConditions

L CoarseorCrudeIndecentLanguage

D Suggestive Dialog

FV FantasyViolence

TV‐Y AllChildren

TV‐Y7 DirectedtoOlderChildren

TV‐G GeneralAudience

TV‐PG ParentalGuidanceSuggested

TV‐14 ParentsStronglyCautioned

TV‐MA MatureAudienceOnly



PINSettings



A4‐digitpersonalidentificationnumber(PIN)isissuedatthetimeof

installation(seepage1).Whenrequired,anonscreenmessageprompts

youtoenterthePINusingtheremote.Asasecuritymeasure,asterisks

appearasthenumbersareentered.



ChangetheCurrentPIN



1. PressMENUontheremotecontrol

2. ACCOUNTINFO/SETTINGS,andthenPINOPTIONS.

3. HighlightthePINyouwanttochangeandpressSELECT.

4. Use the number keypad  to enter the new PIN.Press SELECT to

confirm the change.Press the right directional arrow () on

 the

remotecontroltoleavethenumberfield.

5. SELECTtosavechangesandreturntothemenu.



Enable/DisablethePIN



Warning:WhenthePINisdisabledyouwillnolongerberequiredtoenteraPINwhenaccessingandchangingSystem

SettingsorwhenmakingpurchasessuchasVideoonDemand(VOD)movies.



1. PressMENUontheremotecontrol.

2. ACCOUNTINFO/SETTINGS,andthenPINOPTIONS.

3. YEStoDisableorNOtoenabletheselectedPIN.

4. PressSELECTtosavechangesandreturntothemenu.



6



SystemFeatures



On‐ScreenMenu



Navigatesystemfunctionstwoways:theon‐screenmainmenuorthe

remotefeaturebuttons.Themenudisplays:



 Listofmainfeatures(DTV,Music,etc.)availableonthesystem.

 Options for controlling how and if the system displays certain

information (Parental Controls, Favorites, System Settings, Change

PIN).

 Accounthistoryandmore.



UsingtheMenu



1. PressMENUontheremote.

2. Usethedirectionalarrows onyour remotetonavigateprogram

titlesonechannelatatime.



MenuStructure



WatchDTV

 ReturntoRegularDTVProgramming

Movies

 DirectAccesstoVODMovies



AccountInfo/Settings

 ParentalControl

 Favorites

 SystemSettings

 Account

 PINOptions

 CallerIDSettings

 SystemInfo

Media

 FutureUse

Music

 DirectAccesstoDigitalMusic

Help

 Directaccesstosystemhelptopics



7



InteractiveProgramGuide(IPG)



InteractiveProgramGuide(IPG)



PressGUIDEontheremotetoaccessdetailedinformationfortheselected

entertainmentfeature(DTV,Music,etc.).Thelastchannelviewedappearson

asmallerscreen(screen‐in‐screen)withintheGuidesoyounevermisswhat’s

happeningwhileyousearchforwhat’son,schedulefeatureprogramsorget

moreinformation.



TVlistingsappearinagridformatwithchannelnumbersandnetworkcall

lettersdowntheleftsideandtimesalongthetop.Listingsarecolorcodedto

helpyouidentifydifferenttypesofprograms.



LightGreen/Blue NormalProgramming

DarkGreen NoInformation

Red Sports

LightGreen News

DarkBlue Children’s

Purple Movies



NavigatingGuideListings



Usethenumerickeypadtoadvancedirectlytoaspecificchannelorusethe

directionalarrowsonyourremotetonavigateprogramtitlesonechannelata

time.UsetheCH+/‐buttonstoadvanceafullpageoflistings.



Usethedirectionalarrowstoseeprogramlistingsin30‐minute

increments,foruptooneweekinadvance.Usethekeysto

advanceanentireday.



HighlightaprogramtitleandpressSELECT.Iftheprogramisonnow,youwill

tunetoit.Iftheprogramwillairlater,youwillbegivenoptionstotunetothe

channelnoworsetareminder.UsethedirectionalarrowsandSELECTto

selectdesiredactionor

pressEXITtoreturntotheguide.

8



SystemFeatures



GuidebyChannel



1. Press GUIDE on the remote,use the directional arrows on the remote to

highlightaprogramtitlethatappearsinthedesiredchannel.

2. Usethe directional arrows to browse program listings in

chronologicalorder.UsetheCH+/‐buttonstoswitchtothenextchannel.



ProgramInformation



HighlightaprogramtitleandpressINFOonyourremotetoseedetailed

programinformation.UsetheSELECTbuttontohighlightoneofthefollowing

options:



 WatchCHANNEL.

 AddREMINDER.



DetailedprograminformationcanalsobeaccessedwhennotintheGuide.

Whilewatchingaprogram,press

INFOontheremotetodisplaytitleand

durationofthecurrentprogram.PressINFOasecondtimetodisplaythefull 

programdescription.



Favorites



TheFavoritesfeatureallowsquickaccesstoyourmostfrequentlyviewed

channels.UsethedefaultGuidetocreateoneforeachpersoninyour

household(upto5)!



CreateaFavoritesList



1. PressMENUontheremote

2. SelectACCOUNT/INFO/SETTINGS,thenFAVORITES.

3. HighlightNEWFAVORITE,pressSELECT.

4. Usethedisplayedkeyboardtoenteraname,thenselectSELECT.

5. Use the directional arrows to access and scroll through the available

channels.

6. Highlight a specific channel and

press SELECT on the remote to select

desiredchannels.

7. SelectSELECTtosaveandreturntothemenu.

8. Press the GUIDE multiple times to toggle between each created list –

including“Subscribed.”





9



Favorites&AutoTuneandReminders



Channelsnotselectedinyourfavoriteslistwillbeunavailabletowatchorsee

intheGuidewhenusingtheselectedfavoriteslist.Switchtosubscribedto

vieworwatchallavailablechannels.



DeleteaFavoritesList



1. PressMENUontheremote.

2. SelectACCOUNTINFO/SETTINGS,thenFAVORITES.

3. SelectEDITFAVORITE.

4. Use the directional arrows to toggle between and highlight the list you

wanttodelete.PressSELECT.

5. TheCONFIRMdialogboxappears.SelectYES

.



AutoTuneandReminders



Neverforgetwhenyourfavoriteprogramstarts.ScheduleaRemindertonotify

youbeforetheshowstartsorscheduleanAutoTunetohaveitchangethe

channelforyou!



1. PresstheGuidebuttontoaccesstheDTVGuide.

2. HighlightthefutureprogramandpressSELECT.

3. ArrowtoADDREMINDERandpressSELECT.



4. TosetaREMINDER:Usethedirectionalarrowsontheremotetohighlight

NOandpressSELECT.



ToscheduleanAUTOTUNE:Usethedirectionalarrowsontheremoteto

highlightYESandpressSELECT.



5. Set the notification or auto‐tune time.Arrow down to “Time before

programstarts”tohighlightandselectthe+/‐buttonstosetatimeperiod

from1to99minutes.

6. SelectSELECTtosaveyoursettingsandreturntothemenu.PressEXITor



theDTVbuttontoreturntotheGuide.Asmallclockwillappearnextto

theprogramyouhaveselected.

7. Whenthereminderappears,selectWATCHNOWtoacceptorDISMISSto

ignore.



10



Music&Video‐On‐Demand



Music



Accessover40differentchannelsthatfeaturecontinuous,commercialfree,

digitalqualitymusicinavarietyofgenres.



1. PresstheMUSICbutton(bottomofremote).

2. Press the GUIDE button while in this feature to see a complete listing of

music channels by genre.Select the desired channel or genre using the

directionalarrowsandSELECTontheremote.



3. PresstheDTVbuttononthebottomoftheremotetoreturntoregularTV

programming.



Note:YoucanalsoaccessthemusicchannelsbypressingtheMENUbuttonand

selectingMUSIC.



Video‐On‐Demand



Video‐On‐Demandmoviesandprogramsarepaidforatthetimeofairingand

maybewatchedforupto24hours.CompleteVideo‐On‐Demandlistingsare

availableintheInteractiveProgramGuide.



RentingaVODMovie



Getcurrentmoviesandlocalprogrammingatthetouchofabutton.



1. PresstheMOVIEbuttontheremote(bottomleft).

2. Usethedirectionalarrowstohighlightthedesiredcategory,pressSELECT:



Menu Category Events

 Events Specials

 Kids

 FreeOnDemand Music

 Abient.TV

 DiscoveryNetworks

 KayhiSports

 CelebrityChef

 LiveinKetchikan

 KPUVOD SpecialEvents

 HomeGrown

ByCategory  HometownHeroes

 MonthlyGrind

 NewReleases

 Library

 Independent

 Movies EnEspanol

 PassionZone

 BonusFootage

 BoxOfficePreview

 ForeignFlix

 PremiumChannels Filipino

 

ByTitle (Searchformovietitles)

ByKeywordr (Searchbykeyword)



11



Video‐On‐Demand&Pay‐Per‐View



3. Usethedirectionalarrowstoselectasubjectfromthedisplayedlist,press

SELECTontheremote.

4. Continuetousethedirectionalarrows andtheSELECTbuttontonavigate

throughallofthescreens.

5. ToreturntoregularTVviewing,presstheDTVbuttonorEXIT.



Pay‐Per‐View

Pay‐Per‐Viewmoviesandprogramsarepaidforatthetimeofairingandmay

bewatchedonce.CompletePay‐Per‐Viewlistingsareavailableinthe

InteractiveProgramGuide(channels970andabove).



RentingaPPVEvent

1. PressDTVontheremote,thenpressGUIDE.Navigateusingremotearrow

keysorPageup/downtoaPPVchannel.

2. PressSELECTontheremote.

3. SelectRENTPPV.

 If the movie is in progress, a warning box appears to confirm the

purchase.Options are YES or

 NO.Select YES to continue with the

purchase.SelectNOtocancelandreturntoregularprogramming.

4. EnteryourPIN.



Note:Moviesandeventsarenotavailabletopurchaseuntil15minutesbefore

thestarttime.



CancelaPPVPurchase

YoucancancelaPPVpurchasebeforetheprogrambegins.Oncetheprogram

hasstarted,youwillnotbeabletocancelthepurchase.



1. Press DTV on the remote, then press GUIDE.Use the directional arrow

keys or Page up/down on the remote to navigate to the movie or event

purchaseyouwanttocancel.

2. Oncetheprogramishighlighted,pressINFOontheremote.

3. SelectCANCELPPV.

4. Use the

 directional arrow keys and the SELECT button to select EXIT to

returntotheMainMenu.

5. Select DTV in the Menu or press the DTV button on the bottom of  the

remotetoreturntoregularprogramming.



PurchaseHistory

TheAccountsectionofAccountInfo/Settingsdisplaysadetailedrecordofyour

movierentals(bothVODandPPV)andcostsforthelast30days.This

informationisforexplanatorypurposesonly.



1. PressMENUonyourremote.

2. Select ACCOUNT INFO/SETTINGS and then ACCOUNT.The Enter PIN

dialogboxappears.EnteryourPIN.

3. Your subscription nameis displayed.Reviewthepurchased movies, view

charges,titlesanddatesforthelast30days.

4. Use the directional arrows and SELECT button

 to select EXIT to return to

themainmenu.

5. Select DTV in the menu or press DTV button  near the bottom of the

remotetoreturntoregularprogramming.



Note:SetupParentalControlstoblockand/orhideundesiredchannelsand

titles.Seepage4fordetails.

12



CallerID



CallerIDonyourTVisavailablewithasubscriptiontotheCallerIDfeatureon

yourKPUphoneaccount.



EnableorDisableCallerID



 PressMENUontheremote.

 SelectACCOUNTINFO/SETTINGS,thenCALLERIDSETTINGS.

 TheCallerIDSettingsscreenappears,withthefollowingoptions:

 Display only custom list (only displays number saved to the PHONE

BOOK).

 Enable/Disable

 Displayonlycallingnumber

 Turnoptionsonor

off,asdesired,andthenselectSELECTtosavechanges

andreturntothemenu.



CallerIDHistory



Youcandeterminewhichnumbersappearandhowtheinformationis

displayed.



1. PressPHONEontheremote,orpressMENUandselectPHONE.

2. Press PHONE HISTORY.The Caller ID History screen appears in reverse

chronologicalorder.

3. Scrollthroughthelisttoreviewincomingcalls.

4. PressEXITordirectionalarrowtoreturntothepreviousmenu.



PhoneBook/CustomList

(Createapersonallistoffrequentlyusednumbers)



SaveNumbersfromCallerIDHistory



1. PressPHONEontheremote,orpressMENUandselectPHONE.

2. Select PHONE HISTORY.The Caller ID History screen appears.Scroll

throughthelisttohighlightthedesiredcall.

3. Usethedisplayedkeyboardtoeditthename(ifdesired)theselectSELECT.

4. PressEXITor

theDTVbuttontoreturntothepreviousmenu.



ManuallyAddNumbers



1. PressPHONEontheremote,orpressMENUandselectPHONE.

2. SelectPHONEBOOK.

3. The Enter Name dialog box appears.Enter a name using the onscreen

keyboardorthenumberkeypadontheremote.SelectSELECT.

4. The Enter Number dialog box appears.Enter the10‐

digit phonenumber

usingtheonscreenkeyboardorthenumberkeypadontheremote.

5. SelectSELECTtosaveandreturntothePhoneBooklist.





13



CallerID,ClosedCaptioning&HDTV



DeleteCallerIDHistory



Whenthemaximumnumberofcallsisexceeded,theoldestcallsintheHistory

willautomaticallydropoff.However,youcandeletespecificcallsfromthelist

atanytime.



1. PressPHONEontheremote,orpressMENUandselectPHONE.

2. SelectPhoneHistory.TheCallerIDHistoryscreenappears.

3. ScrollthroughthelisttohighlightthecallyouwanttoremovefromCaller

IDHistory.

4. A confirmation box appears.Select YES to confirm and delete

or NO to

cancel.





14



TroubleshootingtheRuckusWireless



KPUCommvisionisanInternetProtocolservice.Thevideosignalcanbedeliveredtothetelevisionfromthemodemviacoaxor

wirelessly.Ifyourserviceiswireless,KPUwillhaveinstalledaRuckusMasteratthemodemtodelivertheIPsignaltoa Ruckus

Adapterwhichisthenplugged

inwithanEthernetcordtoyourEntoneSetTopBoxes.



2



1



3



4



Label LED Activity Description

1 Power

Green

Powerissuppliedtothe

Ruckus.

Off

Powerisnotsuppliedto

theRuckus.

2

WAN

Connectivity

Green

TheWANporthasdetected

link.

FlashingGreen

Dataisbeingtransmitted

orreceivedontheWAN

port.

Off Nolinkconnectivity.

3

WirelessDevice

Association

Amber

TheWLANinterfaceisup,

butnostationis

connected.

Green

Astationisconnectedto

theWLAN(eitherthehome

WLANortheKPUWLAN).

Off WLANisnotup.

4 SignalQuality

Green

Goodsignalqualityatthe

KPUWLANinterface.

FlashingGreen

Marginallyacceptable

signalqualityattheKPU

WLANinterface.

Off

Nostationassociatedwith

KPUWLAN.



15



TroubleshootingtheRuckusWireless



Atypicalinstallationconsistsofa7800connectedtoaDSLmodem.The7811sendswirelesssignalstoanadapter(7111)thatis

connectedtoasettopbox.One7811cansendwirelesssignalstomultipleadaptersthroughoutthehome.



TroubleshootingSetup



IfyoucannotseevideoonyourTV,followthesetroubleshootingtips:



1. Disconnectthe7111poweradapter(theunitconnectedtotheSTB).

2. Re‐connectthe7111poweradapter.

3. FromtheTVconnectedtothesettopbox,checktoseeifyoucanwatchIPTVchannels.

4. Ifnot,turnoffthesettopbox.

5. Turnonthesettopbox.

6. Re‐checktheTVchannel.

7. Disconnectthe7811poweradapter(theunitconnectedtotheDSLmodem).

8. Reconnectthe7811poweradapter.

9. Turnonthesettopbox.

10. Checkthe

LEDstatuslightstoverifycorrectoperation(seeabove).

11. MakesureyouareusingthepoweradaptersuppliedbyRuckusWireless.

12. Make sure thePowerLED islit.If it isnotlit, makesure the powercord is properlyconnected tothe 7111 and that the

power

supplyadapterisproperlyconnectedtoafunctioningpoweroutlet.If the problem persists,youhaveahardware

problemandshouldcontactourRepairDepartmentat611or225‐2111,option1.

13. MakesureyourNetworkLEDislit.MakesuretheEthernetcableconnectionsaresecureatthe7111

adapterandyourset

topbox.TheNetworkLEDonthe7111adapterindicatesalinkwhentheadapterisfullyseatedintheport.

14. MakesuretheWirelessLEDiseithersteadyorflashingGreen.Ifitisnotlit,theWirelesssettingsmaybeincorrectbetween

the

7111adapterandthe7811Master.ContactourRepairDepartmentat611or225‐2111,option1.



EnjoyyourLocallyOwnedandOperatedKPUCommVisionService!



Call611or225‐2111option1ifyouhaveanyquestionsconcerningourservice.



ForbillingquestionsortoaddnewservicescontactCustomerServiceat228‐5474.



KPU Myrio User manual

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