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The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited
to, copying, distributing, modifying, and making derivative works.
Copyright © IBM, 2007-2008
Copyright © Bull SAS 2007-2008
Printed in France
Trademarks and Acknowledgements
We acknowledge the rights of the proprietors of the trademarks mentioned in this manual.
All brand names and software and hardware product names are subject to trademark and/or patent protection.
Quoting of brand and product names is for information purposes only and does not represent trademark misuse.
The information in this document is subject to change without notice. Bull will not be liable for errors
contained herein, or for incidental or consequential damages in connection with the use of this material.
Contents
Safety and environmental notices . . . . . . . . . . . . . . . . . . . . . . . . xiii
World Trade safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
German safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Laser safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Laser compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Power and cabling information for NEBS (Network Equipment-Building System) GR-1089-CORE . . . . . . xiv
Product recycling and disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Battery return program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv
About this publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
How to send your comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Chapter 1. Starting a Service Call . . . . . . . . . . . . . . . . . . . . . . . . .1
Chapter 2. Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . . . .5
Bus, high-speed link (HSL/RIO/12X) isolation information . . . . . . . . . . . . . . . . . . . .7
PCI bus isolation using AIX, Linux, or the HMC . . . . . . . . . . . . . . . . . . . . . .8
Isolating a PCI bus problem while running AIX or Linux . . . . . . . . . . . . . . . . . .8
Isolating a PCI bus problem from the HMC . . . . . . . . . . . . . . . . . . . . . . .8
Verifying a high-speed link, system PCI bus, or a multi-adapter bridge repair . . . . . . . . . . . .9
Analyzing a RIO/HSL/12X or PCI bus reference code . . . . . . . . . . . . . . . . . . . .11
DSA translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Card positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Converting the loop number to RIO/HSL/12X port location labels . . . . . . . . . . . . . . . .14
Fiber optic cleaning procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Status indications for RIO/HSL . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
RIO/HSL/12X connection problems . . . . . . . . . . . . . . . . . . . . . . . . . .22
Additional RIO/HSL FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Powering on and powering off an I/O expansion unit . . . . . . . . . . . . . . . . . . .24
HSL loop configuration and status form . . . . . . . . . . . . . . . . . . . . . . . . .25
Installed features in a PCI bridge set form . . . . . . . . . . . . . . . . . . . . . . . .25
RIO/HSL/12X link status diagnosis form . . . . . . . . . . . . . . . . . . . . . . . .26
HSL/RIO 12X Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . .27
CONSL01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
RIOIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Main task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
The ports on both ends of the failed link are in different system units on the loop . . . . . . . . . .29
The port on one end of the failed link is in a system unit and the port on the other end is in an I/O unit . .30
The ports on both ends of the failed link are in an I/O unit . . . . . . . . . . . . . . . . .31
Cannot power on unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Manually detecting the failed link . . . . . . . . . . . . . . . . . . . . . . . . . .33
Refresh the port status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
RIOIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
RIOIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
RIOIP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
RIOIP10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
RIOIP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
RIOIP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
RIOIP56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Multi-adapter bridge (MAB) isolation procedures . . . . . . . . . . . . . . . . . . . . . . .41
MABIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
MABIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
MABIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
MABIP50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
MABIP51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
© Copyright IBM Corp. 2008 iii
MABIP52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
MABIP53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
MABIP54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
MABIP55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Communication isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . .47
COMIP01, COMPIP1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Intermittent isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
INTIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
INTIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
INTIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
INTIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
INTIP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
INTIP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
INTIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
INTIP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
INTIP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
INTIP24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
I/O processor (IOP) isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . .60
IOPIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
IOPIP13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
IOPIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
IOPIP17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
IOPIP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
IOPIP19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
IOPIP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
IOPIP21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
IOPIP22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
IOPIP23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
IOPIP25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
IOPIP26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
IOPIP27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
IOPIP28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
IOPIP29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
IOPIP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
IOPIP31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84
IOPIP32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86
IOPIP33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
IOPIP34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
IOPIP40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88
IOPIP41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Licensed internal code (LIC) isolation procedures . . . . . . . . . . . . . . . . . . . . . . .90
LICIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
LICIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
LICIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
LICIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
LICIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
LICIP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
How to find the cause code . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
0001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
0002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
0004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
0005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
0006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
0007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
0008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
0009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
000A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
000C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
000D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
000E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
iv Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
0010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
0019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
001A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
001C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
001D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
001E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
001F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
0020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
0021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
0022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
0023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
0024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
0025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0026 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0027 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0034 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
0035 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
0037 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
0099 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
LICIP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
How to find the cause code . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
0002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
0004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
0007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
0008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
0009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
000A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
000D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
000E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
002C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110
002D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
002E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
002F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
0030 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
0032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
0099 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
LICIP13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
LICIP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116
LICIP15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
LICIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Logical partition (LPAR) isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . 120
LPRIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Operations Console isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . 124
OPCIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Power isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Power problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cannot power on system unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cannot power off system or SPCN-controlled I/O expansion unit . . . . . . . . . . . . . . . 132
Cannot power on SPCN-controlled I/O expansion unit . . . . . . . . . . . . . . . . . . 136
PWR1900 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
PWR1905 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Instructions for Model 8204-E8A and 9409-M50 . . . . . . . . . . . . . . . . . . . . . 142
Contents v
PWR1906 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
PWR1906 Instructions for 5094 and 5294 expansion units . . . . . . . . . . . . . . . . . . 144
PWR1907 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
PWR1908 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
PWR1908 instructions for 5088 or 0588 expansion units . . . . . . . . . . . . . . . . . . 148
PWR1909 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Instructions for 5095, 0595, 5790, 5796, 7311-D11, 7311-D20 and 7314-G30 . . . . . . . . . . . . 150
PWR1911 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
PWR1912 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
PWR1917 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
PWR1918 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
PWR1920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Router isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
RTRIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
RTRIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
RTRIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
RTRIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
PIOCARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
SIIOADP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
RTRIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
RTRIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
RTRIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
RTRIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
SAS isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
SIP3110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
SIP3111 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
SIP3112 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
SIP3113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
SIP3120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
SIP3121 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
SIP3130 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
SIP3131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
SIP3132 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
SIP3134 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
SIP3140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
SIP3141 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
SIP3142 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
SIP3143 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
SIP3144 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
SIP3145 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
SIP3146 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
SIP3147 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
SIP3148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
SIP3149 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SIP3150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SIP3152 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
SIP3153 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Service processor isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 210
FSPSP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
FSPSP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
FSPSP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
FSPSP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
FSPSP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
FSPSP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
FSPSP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
FSPSP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
FSPSP10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
FSPSP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
FSPSP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
FSPSP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
FSPSP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
vi Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
FSPSP17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
FSPSP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
FSPSP27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
FSPSP28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
FSPSP29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
FSPSP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
FSPSP31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
FSPSP32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
FSPSP33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
FSPSP34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
FSPSP35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
FSPSP36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
FSPSP38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
FSPSP42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
FSPSP45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
FSPSP46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
FSPSP47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
FSPSP48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
FSPSP49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
FSPSP50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
FSPSP51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
FSPSP52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
FSPSP54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
FSPSP55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
FSPSP63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
FSPSP64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
FSPSPC1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
FSPSPD1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Tape unit isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
TUPIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
TUPIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
TUPIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
TUPIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Tape unit self-test procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Running the self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Interpreting the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Tape device ready conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Twinaxial workstation I/O processor isolation procedure . . . . . . . . . . . . . . . . . . . . 244
TWSIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Workstation adapter isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . . 251
WSAIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Workstation adapter console isolation procedure . . . . . . . . . . . . . . . . . . . . . . 254
Isolating problems on servers that run the AIX or Linux operating systems . . . . . . . . . . . . . . 256
MAP 0210: General problem resolution . . . . . . . . . . . . . . . . . . . . . . . . . 257
Problems with loading and starting the operating system (AIX and Linux) . . . . . . . . . . . . . 257
Storage I/O card modes and jumpers . . . . . . . . . . . . . . . . . . . . . . . . . 261
Setting or changing the mode of an I/O card . . . . . . . . . . . . . . . . . . . . . . 261
How to set or change the mode of an I/O card . . . . . . . . . . . . . . . . . . . . 261
Mode jumper has been overridden . . . . . . . . . . . . . . . . . . . . . . . . . 262
Mode jumper is missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
SCSI service hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
General SCSI Configuration Checks . . . . . . . . . . . . . . . . . . . . . . . . . 263
High Availability or Multiple SCSI System Checks . . . . . . . . . . . . . . . . . . . . 263
SCSI-2 Single-Ended Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . . . 263
Determining Where to Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
External SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . . . . . . . . . 264
Contents vii
External SCSI-2 Single-Ended Bus Probable Tripped PTC Causes . . . . . . . . . . . . . . . 265
Internal SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . . . . . . . . . 265
Internal SCSI-2 Single-Ended Bus Probable Tripped PTC Resistor Causes . . . . . . . . . . . . 267
SCSI-2 Differential Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . . . . 267
External SCSI-2 Differential Adapter Bus PTC Isolation Procedure . . . . . . . . . . . . . . . 267
SCSI-2 Differential Adapter Probable Tripped PTC Causes . . . . . . . . . . . . . . . . . 269
Dual-Channel Ultra SCSI Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . 269
64-bit PCI-X Dual Channel SCSI Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . 270
Hot-Swap FRU problem resolution . . . . . . . . . . . . . . . . . . . . . . . . . . 270
MAP 0020: Problem determination procedure . . . . . . . . . . . . . . . . . . . . . . 274
MAP 0030: Additional Problem Determination . . . . . . . . . . . . . . . . . . . . . . 281
MAP 0040: Intermittent Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 282
MAP 0050: SCSI bus problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Preparing for hot-plug SCSI device or cable deconfiguration . . . . . . . . . . . . . . . . . 290
Purpose of this procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
After hot-plug SCSI device or cable deconfiguration . . . . . . . . . . . . . . . . . . . 291
MAP 0054: PCI-X SCSI Bus Problems . . . . . . . . . . . . . . . . . . . . . . . . . 291
MAP 0070: 888 sequence in operator panel display . . . . . . . . . . . . . . . . . . . . . 293
MAP 0220: Hot-Swap FRU problem resolution . . . . . . . . . . . . . . . . . . . . . . 294
MAP 0230: Platform error problem resolution . . . . . . . . . . . . . . . . . . . . . . 299
MAP 0260: System hangs during resource configuration . . . . . . . . . . . . . . . . . . . 304
MAP 0270: SCSI RAID problem resolution and verification . . . . . . . . . . . . . . . . . . 306
MAP 0280: Console and Keyboard Problem Resolution . . . . . . . . . . . . . . . . . . . 310
MAP 0285: Multipath I/O (MPIO) Problem Resolution . . . . . . . . . . . . . . . . . . .311
MAP 0291: Missing Device or Bus Problem Resolution . . . . . . . . . . . . . . . . . . . 314
PFW1540: Problem isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . 316
PFW1542: I/O problem isolation procedure . . . . . . . . . . . . . . . . . . . . . . . 317
PFW1548: Memory and processor subsystem problem isolation procedure . . . . . . . . . . . . . 331
PFW1548: Memory and processor subsystem problem isolation procedure without an HMC attached . . . 332
PFW1548: Memory and processor subsystem problem isolation procedure when an HMC is attached . . . 341
Collect serviceable events in Integrated Virtualization Manager . . . . . . . . . . . . . . . . . . 350
Chapter 3. Locating FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Using location codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Physical Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Location Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Chapter 4. Removing and replacing FRUs . . . . . . . . . . . . . . . . . . . . 365
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Cache battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Replace the disk drive using AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Replace the disk drive using Linux . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Prepare to remove the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Remove the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Replace the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Replace the disk drive nonconcurrently . . . . . . . . . . . . . . . . . . . . . . . . . 403
Rebuild data on a replacement disk drive using Linux . . . . . . . . . . . . . . . . . . . 405
Disk unit backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
External cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Ethernet card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
GX adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Media device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432
Memory DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
PCI adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
RAID enablement card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454
viii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
Auxiliary cache card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Slimline media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
System backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
System processor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
TPMD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
Voltage regulator module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512
Voltage regulator module - single . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519
VPD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526
Chapter 5. Verifying a repair . . . . . . . . . . . . . . . . . . . . . . . . . . 533
Verifying the repair in AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535
Verifying the repair in Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539
Verifying a repair using an i5/OS system or logical partition . . . . . . . . . . . . . . . . . . 540
Chapter 6. Closing a service call . . . . . . . . . . . . . . . . . . . . . . . . 541
Closing a service call using Integrated Virtualization Manager . . . . . . . . . . . . . . . . . . 547
Closing a service call using AIX or Linux . . . . . . . . . . . . . . . . . . . . . . . . . 553
Activating and deactivating LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 558
Deactivate a system attention LED or partition LED using the HMC . . . . . . . . . . . . . . . 558
Activate or deactivate identify LED using the HMC . . . . . . . . . . . . . . . . . . . . 558
Deactivate a system attention LED or partition LED using the ASMI . . . . . . . . . . . . . . . 559
Activate or deactivate identify LED using the ASMI . . . . . . . . . . . . . . . . . . . . 559
Chapter 7. Common Service Procedures . . . . . . . . . . . . . . . . . . . . . 561
Powering on and powering off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563
Determining a primary or alternative console . . . . . . . . . . . . . . . . . . . . . . . . 566
Determining if the system has logical partitions . . . . . . . . . . . . . . . . . . . . . . . 568
Separating the 571F/575B card set and moving the cache directory card . . . . . . . . . . . . . . . 569
Determining which Processor is the Secondary Service Processor . . . . . . . . . . . . . . . . . 575
The System Reference Code (SRC) Format Description . . . . . . . . . . . . . . . . . . . . 576
System Reference Code (SRC) Information . . . . . . . . . . . . . . . . . . . . . . . . 576
System reference code (SRC) address formats . . . . . . . . . . . . . . . . . . . . . . . 576
Hardware SRC formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580
Logical address format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582
Using the Service Action Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584
Problems with noncritical resources . . . . . . . . . . . . . . . . . . . . . . . . . . 585
System Service Tools (SST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586
Work with communications trace . . . . . . . . . . . . . . . . . . . . . . . . . . . 586
Using the product activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592
Hexadecimal Product Activity Log data . . . . . . . . . . . . . . . . . . . . . . . . . 593
More information from hexadecimal reports . . . . . . . . . . . . . . . . . . . . . . . . 596
Reclaiming IOP cache storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612
Working with Storage Dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613
Dedicated Service Tools (DST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614
Accessing Dedicated Service Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 614
Selecting function 21 from the control panel . . . . . . . . . . . . . . . . . . . . . . 615
Control panel function codes on the HMC . . . . . . . . . . . . . . . . . . . . . . . 615
Performing an IPL to DST . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617
Performing an alternate IPL to DST (type D IPL) . . . . . . . . . . . . . . . . . . . . 618
Start a service tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619
IPL type, mode, and speed options . . . . . . . . . . . . . . . . . . . . . . . . . . 619
Printing the System Configuration List . . . . . . . . . . . . . . . . . . . . . . . . . . 621
Print the system configuration list . . . . . . . . . . . . . . . . . . . . . . . . . . 621
Details on the system bus, main storage, or processor . . . . . . . . . . . . . . . . . . . . 622
Hardware Service Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623
Managing the Advanced System Management Interface (ASMI) . . . . . . . . . . . . . . . . . 624
Accessing the ASMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624
Accessing the ASMI using a Web browser . . . . . . . . . . . . . . . . . . . . . . . 624
Accessing the ASMI using an ASCII terminal . . . . . . . . . . . . . . . . . . . . . . 626
Accessing the ASMI using the HMC . . . . . . . . . . . . . . . . . . . . . . . . . 627
Contents ix
Displaying error and event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
Setting the system enclosure type . . . . . . . . . . . . . . . . . . . . . . . . . . . 628
Setting the system identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629
Viewing vital product data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629
Clearing all deconfiguration errors . . . . . . . . . . . . . . . . . . . . . . . . . . 630
Service functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631
Managing dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632
Performing dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632
Performing a platform system or service processor dump . . . . . . . . . . . . . . . . . 632
Using the HMC to perform a system dump . . . . . . . . . . . . . . . . . . . . . 633
Using the control panel to perform a system dump . . . . . . . . . . . . . . . . . . . 633
Using the ASMI to perform a system dump . . . . . . . . . . . . . . . . . . . . . 634
Performing a service processor dump . . . . . . . . . . . . . . . . . . . . . . . . 634
Using the HMC to perform a service processor dump . . . . . . . . . . . . . . . . . . 634
Using the control panel to perform a service processor dump . . . . . . . . . . . . . . . 635
Using the ASMI to perform a service processor dump . . . . . . . . . . . . . . . . . . 635
Copying a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635
Using an HMC to copy a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 636
Using the AIX command line to copy a dump . . . . . . . . . . . . . . . . . . . . . 636
Using the Linux command line to copy a dump . . . . . . . . . . . . . . . . . . . . . 636
Using the IBM i5/OS service tools to copy a dump . . . . . . . . . . . . . . . . . . . . 637
Copying a platform system or SP dump . . . . . . . . . . . . . . . . . . . . . . 637
Copying a main storage dump . . . . . . . . . . . . . . . . . . . . . . . . . 637
Reporting a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638
Using an HMC to report a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 638
Using the AIX command line to report a dump . . . . . . . . . . . . . . . . . . . . . 639
Using the Linux command line to report a dump . . . . . . . . . . . . . . . . . . . . 639
Using the i5/OS service tools to report a main storage or platform system or SP dump . . . . . . . 639
Deleting a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640
Using an HMC to delete a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 640
Using the AIX command line to delete a dump . . . . . . . . . . . . . . . . . . . . . 641
Using the Linux command line to delete a dump . . . . . . . . . . . . . . . . . . . . 641
Using the i5/OS service tools to delete a dump . . . . . . . . . . . . . . . . . . . . . 641
Performing an IBM i5/OS main storage dump . . . . . . . . . . . . . . . . . . . . . . . 642
Using the HMC to perform an IBM i5/OS main storage dump . . . . . . . . . . . . . . . . . 642
Using the control panel to perform an IBM i5/OS main storage dump . . . . . . . . . . . . . . 642
Performing a slow boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644
Using the HMC to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . . . 644
Using the control panel to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . 644
Using the ASMI menus to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . 645
Determining the primary or alternate console . . . . . . . . . . . . . . . . . . . . . . . 646
Primary console workstation requirements . . . . . . . . . . . . . . . . . . . . . . . 646
Find the primary console when the system is operational . . . . . . . . . . . . . . . . . . . 647
Find the primary console when the system power is off . . . . . . . . . . . . . . . . . . . 647
Resetting the service processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648
Resetting the managed system connection from the HMC . . . . . . . . . . . . . . . . . . . 649
Checking for a duplicate IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . 650
Running the online and eServer stand-alone diagnostics . . . . . . . . . . . . . . . . . . . . 651
Running the online diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 651
Running the online diagnostics in service mode . . . . . . . . . . . . . . . . . . . . . 652
Running the online diagnostics in service mode with an HMC attached . . . . . . . . . . . . 652
Running the online diagnostics in service mode without an HMC attached . . . . . . . . . . . 652
Running the online diagnostics in maintenance mode . . . . . . . . . . . . . . . . . . . 653
Running the online diagnostics in concurrent mode . . . . . . . . . . . . . . . . . . . 653
Running the eServer stand-alone diagnostics from CD-ROM . . . . . . . . . . . . . . . . . . 654
Running the eServer stand-alone diagnostics from CD on a server with an HMC attached . . . . . . . 655
Selecting testing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655
Running the eServer stand-alone diagnostics from CD on a server without an HMC attached . . . . . 656
Selecting testing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657
Running the eServer stand-alone diagnostics from a Network Installation Management server . . . . . . 658
Concurrent PCI adapter removal and replacement using AIX . . . . . . . . . . . . . . . . . . 661
x Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
Concurrent PCI adapter removal and replacement using Linux . . . . . . . . . . . . . . . . . . 665
Prerequisites for hot-plugging PCI adapters in Linux . . . . . . . . . . . . . . . . . . . . 668
Verify that the Linux, hot-plug PCI tools are installed . . . . . . . . . . . . . . . . . . . . 668
Chapter 8. Part Information . . . . . . . . . . . . . . . . . . . . . . . . . . 671
Appendix. Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . 681
Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681
IBM and accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684
Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685
Class A Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685
Terms and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688
Contents xi
xii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
Safety and environmental notices
Safety notices may be printed throughout this guide:
v DANGER notices call attention to a situation that is potentially lethal or extremely hazardous to
people.
v CAUTION notices call attention to a situation that is potentially hazardous to people because of some
existing condition.
v Attention notices call attention to the possibility of damage to a program, device, system, or data.
World Trade safety information
Several countries require the safety information contained in product publications to be presented in their
national languages. If this requirement applies to your country, a safety information booklet is included
in the publications package shipped with the product. The booklet contains the safety information in
your national language with references to the U.S. English source. Before using a U.S. English publication
to install, operate, or service this product, you must first become familiar with the related safety
information in the booklet. You should also refer to the booklet any time you do not clearly understand
any safety information in the U.S. English publications.
German safety information
Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der
Bildschirmarbeitsverordnung geeignet.
Laser safety information
IBM servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs.
Laser compliance
All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser
product. Consult the label on each part for laser certification numbers and approval information.
CAUTION:
This product might contain one or more of the following devices: CD-ROM drive, DVD-ROM drive,
DVD-RAM drive, or laser module, which are Class 1 laser products. Note the following information:
v Do not remove the covers. Removing the covers of the laser product could result in exposure to
hazardous laser radiation. There are no serviceable parts inside the device.
v Use of the controls or adjustments or performance of procedures other than those specified herein
might result in hazardous radiation exposure.
(C026)
CAUTION:
Data processing environments can contain equipment transmitting on system links with laser modules
that operate at greater than Class 1 power levels. For this reason, never look into the end of an optical
fiber cable or open receptacle. (C027)
CAUTION:
This product contains a Class 1M laser. Do not view directly with optical instruments. (C028)
© Copyright IBM Corp. 2008 xiii
CAUTION:
Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following
information: laser radiation when open. Do not stare into the beam, do not view directly with optical
instruments, and avoid direct exposure to the beam. (C030)
Power and cabling information for NEBS (Network Equipment-Building
System) GR-1089-CORE
The following comments apply to the IBM servers that have been designated as conforming to NEBS
(Network Equipment-Building System) GR-1089-CORE:
The equipment is suitable for installation in the following:
v Network telecommunications facilities
v Locations where the NEC (National Electrical Code) applies
The intrabuilding ports of this equipment are suitable for connection to intrabuilding or unexposed
wiring or cabling only. The intrabuilding ports of this equipment must not be metallically connected to the
interfaces that connect to the OSP (outside plant) or its wiring. These interfaces are designed for use as
intrabuilding interfaces only (Type 2 or Type 4 ports as described in GR-1089-CORE) and require isolation
from the exposed OSP cabling. The addition of primary protectors is not sufficient protection to connect
these interfaces metallically to OSP wiring.
Note: All Ethernet cables must be shielded and grounded at both ends.
The ac-powered system does not require the use of an external surge protection device (SPD).
The dc-powered system employs an isolated DC return (DC-I) design. The DC battery return terminal
shall not be connected to the chassis or frame ground.
Product recycling and disposal
This unit must be recycled or discarded according to applicable local and national regulations. IBM
encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. IBM offers a variety of product return programs and services in several
countries to assist equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/environment/
products/prp.shtml.
Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local
aplicable. IBM recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen
responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas
y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a
reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos
de IBM en el sitio web de IBM http://www.ibm.com/ibm/environment/products/prp.shtml.
Note: This mark applies only to countries within the European Union (EU) and Norway.
xiv Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical
and electronic equipment (WEEE). The Directive determines the framework for the return and recycling
of used appliances as applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per
this Directive.
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be
collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE
marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of
EEE on the environment and human health due to the potential presence of hazardous substances in EEE.
For proper collection and treatment, contact your local IBM representative.
Battery return program
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion
battery. Consult your user manual or service manual for specific battery information. The battery must be
recycled or disposed of properly. Recycling facilities may not be available in your area. For information
on disposal of batteries outside the United States, go to http://www.ibm.com/ibm/environment/
products/batteryrecycle.shtml
or contact your local waste disposal facility.
In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used
IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM
Equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please
have the IBM part number listed on the battery available prior to your call.
For Taiwan: Please recycle batteries.
For the European Union:
Safety and environmental notices xv
Note: This mark applies only to countries within the European Union (EU).
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC
concerning batteries and accumulators and waste batteries and accumulators. The Directive determines
the framework for the return and recycling of used batteries and accumulators as applicable throughout
the European Union. This label is applied to various batteries to indicate that the battery is not to be
thrown away, but rather reclaimed upon end of life per this Directive.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to
indicate that they are to be collected separately and recycled at end of life. The label on the battery may
also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury and
Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling, and treatment of batteries and accumulators. Customer participation is important to minimize
any potential effects of batteries and accumulators on the environment and human health due to the
potential presence of hazardous substances. For proper collection and treatment, contact your local IBM
representative.
For California:
Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5
Chapter 33. Best Management Practices for Perchlorate Materials. This product, part, or both may include
a lithium manganese dioxide battery which contains a perchlorate substance.
xvi Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
About this publication
This publication provides service providers with maintenance information for IBM
®
Power 550 (9409-M50
and 8204-E8A). This publication includes start-of-call procedures, isolation procedures, and removal and
replacement procedures.
For information about the accessibility features of this product, for users who have a physical disability,
see “Accessibility features,” on page 681.
How to send your comments
Your feedback is important in helping to provide the most accurate and highest quality information. If
you have any comments about this publication, use the Feedback button at http://www.ibm.com/
systems/infocenter.
Alternatively, you can send your comments to [email protected]. Be sure to
include the name of the book, the form number of the book, and the specific location of the text you are
commenting on (for example, a page number or table number).
© Copyright IBM Corp. 2008 xvii
xviii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)
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