Bull PL860R/T Service guide

PL860R/T

Service Guide

ESCALA

REFERENCE

86 A1 71EW 01

ESCALA

PL860R/T

Service Guide

Hardware

July 2008

BULL CEDOC

357 AVENUE PATTON

B.P.20845

49008 ANGERS CEDEX 01

FRANCE

REFERENCE

86 A1 71EW 01

The following copyright notice protects this book under Copyright laws which prohibit such actions as, but not limited

to, copying, distributing, modifying, and making derivative works.

Printed in France

Trademarks and Acknowledgements

We acknowledge the rights of the proprietors of the trademarks mentioned in this manual.

All brand names and software and hardware product names are subject to trademark and/or patent protection.

Quoting of brand and product names is for information purposes only and does not represent trademark misuse.

The information in this document is subject to change without notice. Bull will not be liable for errors

contained herein, or for incidental or consequential damages in connection with the use of this material.

Contents

Safety and environmental notices . . . . . . . . . . . . . . . . . . . . . . . . xiii

World Trade safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

German safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Laser safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Laser compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Power and cabling information for NEBS (Network Equipment-Building System) GR-1089-CORE . . . . . . xiv

Product recycling and disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Battery return program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xv

About this publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

How to send your comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Chapter 1. Starting a Service Call . . . . . . . . . . . . . . . . . . . . . . . . .1

Chapter 2. Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . . . .5

Bus, high-speed link (HSL/RIO/12X) isolation information . . . . . . . . . . . . . . . . . . . .7

PCI bus isolation using AIX, Linux, or the HMC . . . . . . . . . . . . . . . . . . . . . .8

Isolating a PCI bus problem while running AIX or Linux . . . . . . . . . . . . . . . . . .8

Isolating a PCI bus problem from the HMC . . . . . . . . . . . . . . . . . . . . . . .8

Verifying a high-speed link, system PCI bus, or a multi-adapter bridge repair . . . . . . . . . . . .9

Analyzing a RIO/HSL/12X or PCI bus reference code . . . . . . . . . . . . . . . . . . . .11

DSA translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Card positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Converting the loop number to RIO/HSL/12X port location labels . . . . . . . . . . . . . . . .14

Fiber optic cleaning procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Status indications for RIO/HSL . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

RIO/HSL/12X connection problems . . . . . . . . . . . . . . . . . . . . . . . . . .22

Additional RIO/HSL FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Powering on and powering off an I/O expansion unit . . . . . . . . . . . . . . . . . . .24

HSL loop configuration and status form . . . . . . . . . . . . . . . . . . . . . . . . .25

Installed features in a PCI bridge set form . . . . . . . . . . . . . . . . . . . . . . . .25

RIO/HSL/12X link status diagnosis form . . . . . . . . . . . . . . . . . . . . . . . .26

HSL/RIO 12X Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . .27

CONSL01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

RIOIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Main task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

The ports on both ends of the failed link are in different system units on the loop . . . . . . . . . .29

The port on one end of the failed link is in a system unit and the port on the other end is in an I/O unit . .30

The ports on both ends of the failed link are in an I/O unit . . . . . . . . . . . . . . . . .31

Cannot power on unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Manually detecting the failed link . . . . . . . . . . . . . . . . . . . . . . . . . .33

Refresh the port status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

RIOIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

RIOIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

RIOIP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

RIOIP10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

RIOIP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

RIOIP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

RIOIP56 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Multi-adapter bridge (MAB) isolation procedures . . . . . . . . . . . . . . . . . . . . . . .41

MABIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

MABIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

MABIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

MABIP50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

MABIP51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

MABIP52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

MABIP53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

MABIP54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

MABIP55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Communication isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . . . .47

COMIP01, COMPIP1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Intermittent isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

INTIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

INTIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

INTIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

INTIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

INTIP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

INTIP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

INTIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

INTIP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

INTIP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

INTIP24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

I/O processor (IOP) isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . .60

IOPIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

IOPIP13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

IOPIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

IOPIP17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

IOPIP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

IOPIP19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

IOPIP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

IOPIP21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

IOPIP22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

IOPIP23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

IOPIP25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

IOPIP26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

IOPIP27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

IOPIP28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

IOPIP29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

IOPIP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

IOPIP31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

IOPIP32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

IOPIP33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

IOPIP34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

IOPIP40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

IOPIP41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Licensed internal code (LIC) isolation procedures . . . . . . . . . . . . . . . . . . . . . . .90

LICIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

LICIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

LICIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

LICIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

LICIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

LICIP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

How to find the cause code . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

0001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

0002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

0004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

0005 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

0006 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

0007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

0008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

0009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

000A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

000C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

000D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

000E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

iv Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

0010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0011 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0012 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0015 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0016 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0017 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

0019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

001A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

001C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

001D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

001E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

001F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

0020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

0021 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

0022 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

0023 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

0024 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

0025 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0026 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0027 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0031 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0033 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0034 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

0035 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

0037 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

0099 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

LICIP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

How to find the cause code . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

0002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

0004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

0007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

0008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

0009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

000A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

000B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

000D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

000E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

002C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

002D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

002E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

002F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

0030 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

0032 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

0099 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LICIP13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

LICIP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

LICIP15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

LICIP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Logical partition (LPAR) isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . 120

LPRIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Operations Console isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . 124

OPCIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Power isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Power problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Cannot power on system unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Cannot power off system or SPCN-controlled I/O expansion unit . . . . . . . . . . . . . . . 132

Cannot power on SPCN-controlled I/O expansion unit . . . . . . . . . . . . . . . . . . 136

PWR1900 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

PWR1905 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Instructions for Model 8204-E8A and 9409-M50 . . . . . . . . . . . . . . . . . . . . . 142

Contents v

PWR1906 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

PWR1906 Instructions for 5094 and 5294 expansion units . . . . . . . . . . . . . . . . . . 144

PWR1907 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

PWR1908 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

PWR1908 instructions for 5088 or 0588 expansion units . . . . . . . . . . . . . . . . . . 148

PWR1909 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Instructions for 5095, 0595, 5790, 5796, 7311-D11, 7311-D20 and 7314-G30 . . . . . . . . . . . . 150

PWR1911 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

PWR1912 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

PWR1917 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

PWR1918 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

PWR1920 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Router isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

RTRIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

RTRIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

RTRIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

RTRIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

PIOCARD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

SIIOADP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

RTRIP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

RTRIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

RTRIP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

RTRIP08 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

SAS isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

SIP3110 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

SIP3111 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

SIP3112 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

SIP3113 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

SIP3120 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

SIP3121 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

SIP3130 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

SIP3131 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

SIP3132 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

SIP3134 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

SIP3140 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

SIP3141 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SIP3142 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

SIP3143 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

SIP3144 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

SIP3145 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

SIP3146 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

SIP3147 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

SIP3148 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

SIP3149 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

SIP3150 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

SIP3152 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

SIP3153 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Service processor isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 210

FSPSP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

FSPSP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

FSPSP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

FSPSP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

FSPSP05 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

FSPSP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

FSPSP07 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

FSPSP09 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

FSPSP10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

FSPSP11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

FSPSP12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

FSPSP14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

FSPSP16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

vi Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

FSPSP17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

FSPSP18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

FSPSP27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

FSPSP28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

FSPSP29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

FSPSP30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

FSPSP31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

FSPSP32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

FSPSP33 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

FSPSP34 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

FSPSP35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

FSPSP36 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

FSPSP38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

FSPSP42 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

FSPSP45 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

FSPSP46 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

FSPSP47 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

FSPSP48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

FSPSP49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

FSPSP50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

FSPSP51 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

FSPSP52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

FSPSP54 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

FSPSP55 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

FSPSP63 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

FSPSP64 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

FSPSPC1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

FSPSPD1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Tape unit isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

TUPIP02 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232

TUPIP03 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

TUPIP04 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

TUPIP06 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

Tape unit self-test procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Running the self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Interpreting the results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Tape device ready conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Twinaxial workstation I/O processor isolation procedure . . . . . . . . . . . . . . . . . . . . 244

TWSIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Workstation adapter isolation procedure . . . . . . . . . . . . . . . . . . . . . . . . . 251

WSAIP01 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Workstation adapter console isolation procedure . . . . . . . . . . . . . . . . . . . . . . 254

Isolating problems on servers that run the AIX or Linux operating systems . . . . . . . . . . . . . . 256

MAP 0210: General problem resolution . . . . . . . . . . . . . . . . . . . . . . . . . 257

Problems with loading and starting the operating system (AIX and Linux) . . . . . . . . . . . . . 257

Storage I/O card modes and jumpers . . . . . . . . . . . . . . . . . . . . . . . . . 261

Setting or changing the mode of an I/O card . . . . . . . . . . . . . . . . . . . . . . 261

How to set or change the mode of an I/O card . . . . . . . . . . . . . . . . . . . . 261

Mode jumper has been overridden . . . . . . . . . . . . . . . . . . . . . . . . . 262

Mode jumper is missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

SCSI service hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

General SCSI Configuration Checks . . . . . . . . . . . . . . . . . . . . . . . . . 263

High Availability or Multiple SCSI System Checks . . . . . . . . . . . . . . . . . . . . 263

SCSI-2 Single-Ended Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . . . 263

Determining Where to Start . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

External SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . . . . . . . . . 264

Contents vii

External SCSI-2 Single-Ended Bus Probable Tripped PTC Causes . . . . . . . . . . . . . . . 265

Internal SCSI-2 Single-Ended Bus PTC Isolation Procedure . . . . . . . . . . . . . . . . . 265

Internal SCSI-2 Single-Ended Bus Probable Tripped PTC Resistor Causes . . . . . . . . . . . . 267

SCSI-2 Differential Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . . . . 267

External SCSI-2 Differential Adapter Bus PTC Isolation Procedure . . . . . . . . . . . . . . . 267

SCSI-2 Differential Adapter Probable Tripped PTC Causes . . . . . . . . . . . . . . . . . 269

Dual-Channel Ultra SCSI Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . . . 269

64-bit PCI-X Dual Channel SCSI Adapter PTC Failure Isolation Procedure . . . . . . . . . . . . 270

Hot-Swap FRU problem resolution . . . . . . . . . . . . . . . . . . . . . . . . . . 270

MAP 0020: Problem determination procedure . . . . . . . . . . . . . . . . . . . . . . 274

MAP 0030: Additional Problem Determination . . . . . . . . . . . . . . . . . . . . . . 281

MAP 0040: Intermittent Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 282

MAP 0050: SCSI bus problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Preparing for hot-plug SCSI device or cable deconfiguration . . . . . . . . . . . . . . . . . 290

Purpose of this procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

After hot-plug SCSI device or cable deconfiguration . . . . . . . . . . . . . . . . . . . 291

MAP 0054: PCI-X SCSI Bus Problems . . . . . . . . . . . . . . . . . . . . . . . . . 291

MAP 0070: 888 sequence in operator panel display . . . . . . . . . . . . . . . . . . . . . 293

MAP 0220: Hot-Swap FRU problem resolution . . . . . . . . . . . . . . . . . . . . . . 294

MAP 0230: Platform error problem resolution . . . . . . . . . . . . . . . . . . . . . . 299

MAP 0260: System hangs during resource configuration . . . . . . . . . . . . . . . . . . . 304

MAP 0270: SCSI RAID problem resolution and verification . . . . . . . . . . . . . . . . . . 306

MAP 0280: Console and Keyboard Problem Resolution . . . . . . . . . . . . . . . . . . . 310

MAP 0285: Multipath I/O (MPIO) Problem Resolution . . . . . . . . . . . . . . . . . . .311

MAP 0291: Missing Device or Bus Problem Resolution . . . . . . . . . . . . . . . . . . . 314

PFW1540: Problem isolation procedures . . . . . . . . . . . . . . . . . . . . . . . . 316

PFW1542: I/O problem isolation procedure . . . . . . . . . . . . . . . . . . . . . . . 317

PFW1548: Memory and processor subsystem problem isolation procedure . . . . . . . . . . . . . 331

PFW1548: Memory and processor subsystem problem isolation procedure without an HMC attached . . . 332

PFW1548: Memory and processor subsystem problem isolation procedure when an HMC is attached . . . 341

Collect serviceable events in Integrated Virtualization Manager . . . . . . . . . . . . . . . . . . 350

Chapter 3. Locating FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Using location codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Physical Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Location Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Chapter 4. Removing and replacing FRUs . . . . . . . . . . . . . . . . . . . . 365

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

Cache battery pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390

Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Replace the disk drive using AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Replace the disk drive using Linux . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Prepare to remove the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . 397

Remove the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400

Replace the disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Replace the disk drive nonconcurrently . . . . . . . . . . . . . . . . . . . . . . . . . 403

Rebuild data on a replacement disk drive using Linux . . . . . . . . . . . . . . . . . . . 405

Disk unit backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406

External cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Ethernet card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

GX adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Media device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Memory DIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

PCI adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

RAID enablement card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

viii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

Auxiliary cache card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Slimline media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466

System backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

System processor assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498

TPMD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

Voltage regulator module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Voltage regulator module - single . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

VPD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 526

Chapter 5. Verifying a repair . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Verifying the repair in AIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Verifying the repair in Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539

Verifying a repair using an i5/OS system or logical partition . . . . . . . . . . . . . . . . . . 540

Chapter 6. Closing a service call . . . . . . . . . . . . . . . . . . . . . . . . 541

Closing a service call using Integrated Virtualization Manager . . . . . . . . . . . . . . . . . . 547

Closing a service call using AIX or Linux . . . . . . . . . . . . . . . . . . . . . . . . . 553

Activating and deactivating LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Deactivate a system attention LED or partition LED using the HMC . . . . . . . . . . . . . . . 558

Activate or deactivate identify LED using the HMC . . . . . . . . . . . . . . . . . . . . 558

Deactivate a system attention LED or partition LED using the ASMI . . . . . . . . . . . . . . . 559

Activate or deactivate identify LED using the ASMI . . . . . . . . . . . . . . . . . . . . 559

Chapter 7. Common Service Procedures . . . . . . . . . . . . . . . . . . . . . 561

Powering on and powering off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563

Determining a primary or alternative console . . . . . . . . . . . . . . . . . . . . . . . . 566

Determining if the system has logical partitions . . . . . . . . . . . . . . . . . . . . . . . 568

Separating the 571F/575B card set and moving the cache directory card . . . . . . . . . . . . . . . 569

Determining which Processor is the Secondary Service Processor . . . . . . . . . . . . . . . . . 575

The System Reference Code (SRC) Format Description . . . . . . . . . . . . . . . . . . . . 576

System Reference Code (SRC) Information . . . . . . . . . . . . . . . . . . . . . . . . 576

System reference code (SRC) address formats . . . . . . . . . . . . . . . . . . . . . . . 576

Hardware SRC formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Logical address format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582

Using the Service Action Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584

Problems with noncritical resources . . . . . . . . . . . . . . . . . . . . . . . . . . 585

System Service Tools (SST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Work with communications trace . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Using the product activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 592

Hexadecimal Product Activity Log data . . . . . . . . . . . . . . . . . . . . . . . . . 593

More information from hexadecimal reports . . . . . . . . . . . . . . . . . . . . . . . . 596

Reclaiming IOP cache storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

Working with Storage Dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

Dedicated Service Tools (DST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Accessing Dedicated Service Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 614

Selecting function 21 from the control panel . . . . . . . . . . . . . . . . . . . . . . 615

Control panel function codes on the HMC . . . . . . . . . . . . . . . . . . . . . . . 615

Performing an IPL to DST . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

Performing an alternate IPL to DST (type D IPL) . . . . . . . . . . . . . . . . . . . . 618

Start a service tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619

IPL type, mode, and speed options . . . . . . . . . . . . . . . . . . . . . . . . . . 619

Printing the System Configuration List . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Print the system configuration list . . . . . . . . . . . . . . . . . . . . . . . . . . 621

Details on the system bus, main storage, or processor . . . . . . . . . . . . . . . . . . . . 622

Hardware Service Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

Managing the Advanced System Management Interface (ASMI) . . . . . . . . . . . . . . . . . 624

Accessing the ASMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

Accessing the ASMI using a Web browser . . . . . . . . . . . . . . . . . . . . . . . 624

Accessing the ASMI using an ASCII terminal . . . . . . . . . . . . . . . . . . . . . . 626

Accessing the ASMI using the HMC . . . . . . . . . . . . . . . . . . . . . . . . . 627

Contents ix

Displaying error and event logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

Setting the system enclosure type . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

Setting the system identifiers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Viewing vital product data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

Clearing all deconfiguration errors . . . . . . . . . . . . . . . . . . . . . . . . . . 630

Service functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

Managing dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

Performing dumps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

Performing a platform system or service processor dump . . . . . . . . . . . . . . . . . 632

Using the HMC to perform a system dump . . . . . . . . . . . . . . . . . . . . . 633

Using the control panel to perform a system dump . . . . . . . . . . . . . . . . . . . 633

Using the ASMI to perform a system dump . . . . . . . . . . . . . . . . . . . . . 634

Performing a service processor dump . . . . . . . . . . . . . . . . . . . . . . . . 634

Using the HMC to perform a service processor dump . . . . . . . . . . . . . . . . . . 634

Using the control panel to perform a service processor dump . . . . . . . . . . . . . . . 635

Using the ASMI to perform a service processor dump . . . . . . . . . . . . . . . . . . 635

Copying a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

Using an HMC to copy a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 636

Using the AIX command line to copy a dump . . . . . . . . . . . . . . . . . . . . . 636

Using the Linux command line to copy a dump . . . . . . . . . . . . . . . . . . . . . 636

Using the IBM i5/OS service tools to copy a dump . . . . . . . . . . . . . . . . . . . . 637

Copying a platform system or SP dump . . . . . . . . . . . . . . . . . . . . . . 637

Copying a main storage dump . . . . . . . . . . . . . . . . . . . . . . . . . 637

Reporting a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Using an HMC to report a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 638

Using the AIX command line to report a dump . . . . . . . . . . . . . . . . . . . . . 639

Using the Linux command line to report a dump . . . . . . . . . . . . . . . . . . . . 639

Using the i5/OS service tools to report a main storage or platform system or SP dump . . . . . . . 639

Deleting a dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Using an HMC to delete a dump . . . . . . . . . . . . . . . . . . . . . . . . . . 640

Using the AIX command line to delete a dump . . . . . . . . . . . . . . . . . . . . . 641

Using the Linux command line to delete a dump . . . . . . . . . . . . . . . . . . . . 641

Using the i5/OS service tools to delete a dump . . . . . . . . . . . . . . . . . . . . . 641

Performing an IBM i5/OS main storage dump . . . . . . . . . . . . . . . . . . . . . . . 642

Using the HMC to perform an IBM i5/OS main storage dump . . . . . . . . . . . . . . . . . 642

Using the control panel to perform an IBM i5/OS main storage dump . . . . . . . . . . . . . . 642

Performing a slow boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

Using the HMC to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . . . 644

Using the control panel to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . 644

Using the ASMI menus to perform a slow boot . . . . . . . . . . . . . . . . . . . . . . 645

Determining the primary or alternate console . . . . . . . . . . . . . . . . . . . . . . . 646

Primary console workstation requirements . . . . . . . . . . . . . . . . . . . . . . . 646

Find the primary console when the system is operational . . . . . . . . . . . . . . . . . . . 647

Find the primary console when the system power is off . . . . . . . . . . . . . . . . . . . 647

Resetting the service processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

Resetting the managed system connection from the HMC . . . . . . . . . . . . . . . . . . . 649

Checking for a duplicate IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . 650

Running the online and eServer stand-alone diagnostics . . . . . . . . . . . . . . . . . . . . 651

Running the online diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

Running the online diagnostics in service mode . . . . . . . . . . . . . . . . . . . . . 652

Running the online diagnostics in service mode with an HMC attached . . . . . . . . . . . . 652

Running the online diagnostics in service mode without an HMC attached . . . . . . . . . . . 652

Running the online diagnostics in maintenance mode . . . . . . . . . . . . . . . . . . . 653

Running the online diagnostics in concurrent mode . . . . . . . . . . . . . . . . . . . 653

Running the eServer stand-alone diagnostics from CD-ROM . . . . . . . . . . . . . . . . . . 654

Running the eServer stand-alone diagnostics from CD on a server with an HMC attached . . . . . . . 655

Selecting testing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

Running the eServer stand-alone diagnostics from CD on a server without an HMC attached . . . . . 656

Selecting testing options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

Running the eServer stand-alone diagnostics from a Network Installation Management server . . . . . . 658

Concurrent PCI adapter removal and replacement using AIX . . . . . . . . . . . . . . . . . . 661

x Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

Concurrent PCI adapter removal and replacement using Linux . . . . . . . . . . . . . . . . . . 665

Prerequisites for hot-plugging PCI adapters in Linux . . . . . . . . . . . . . . . . . . . . 668

Verify that the Linux, hot-plug PCI tools are installed . . . . . . . . . . . . . . . . . . . . 668

Chapter 8. Part Information . . . . . . . . . . . . . . . . . . . . . . . . . . 671

Appendix. Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . 681

Accessibility features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

IBM and accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

Electronic emission notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Class A Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

Terms and conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

Contents xi

xii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

Safety and environmental notices

Safety notices may be printed throughout this guide:

v DANGER notices call attention to a situation that is potentially lethal or extremely hazardous to

people.

v CAUTION notices call attention to a situation that is potentially hazardous to people because of some

existing condition.

v Attention notices call attention to the possibility of damage to a program, device, system, or data.

World Trade safety information

Several countries require the safety information contained in product publications to be presented in their

national languages. If this requirement applies to your country, a safety information booklet is included

in the publications package shipped with the product. The booklet contains the safety information in

your national language with references to the U.S. English source. Before using a U.S. English publication

to install, operate, or service this product, you must first become familiar with the related safety

information in the booklet. You should also refer to the booklet any time you do not clearly understand

any safety information in the U.S. English publications.

German safety information

Das Produkt ist nicht für den Einsatz an Bildschirmarbeitsplätzen im Sinne § 2 der

Bildschirmarbeitsverordnung geeignet.

Laser safety information

IBM servers can use I/O cards or features that are fiber-optic based and that utilize lasers or LEDs.

Laser compliance

All lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class

1 laser products. Outside the U.S., they are certified to be in compliance with IEC 60825 as a class 1 laser

product. Consult the label on each part for laser certification numbers and approval information.

CAUTION:

This product might contain one or more of the following devices: CD-ROM drive, DVD-ROM drive,

DVD-RAM drive, or laser module, which are Class 1 laser products. Note the following information:

v Do not remove the covers. Removing the covers of the laser product could result in exposure to

hazardous laser radiation. There are no serviceable parts inside the device.

v Use of the controls or adjustments or performance of procedures other than those specified herein

might result in hazardous radiation exposure.

(C026)

CAUTION:

Data processing environments can contain equipment transmitting on system links with laser modules

that operate at greater than Class 1 power levels. For this reason, never look into the end of an optical

fiber cable or open receptacle. (C027)

CAUTION:

This product contains a Class 1M laser. Do not view directly with optical instruments. (C028)

CAUTION:

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following

information: laser radiation when open. Do not stare into the beam, do not view directly with optical

instruments, and avoid direct exposure to the beam. (C030)

Power and cabling information for NEBS (Network Equipment-Building

System) GR-1089-CORE

The following comments apply to the IBM servers that have been designated as conforming to NEBS

(Network Equipment-Building System) GR-1089-CORE:

The equipment is suitable for installation in the following:

v Network telecommunications facilities

v Locations where the NEC (National Electrical Code) applies

The intrabuilding ports of this equipment are suitable for connection to intrabuilding or unexposed

wiring or cabling only. The intrabuilding ports of this equipment must not be metallically connected to the

interfaces that connect to the OSP (outside plant) or its wiring. These interfaces are designed for use as

intrabuilding interfaces only (Type 2 or Type 4 ports as described in GR-1089-CORE) and require isolation

from the exposed OSP cabling. The addition of primary protectors is not sufficient protection to connect

these interfaces metallically to OSP wiring.

Note: All Ethernet cables must be shielded and grounded at both ends.

The ac-powered system does not require the use of an external surge protection device (SPD).

The dc-powered system employs an isolated DC return (DC-I) design. The DC battery return terminal

shall not be connected to the chassis or frame ground.

Product recycling and disposal

This unit must be recycled or discarded according to applicable local and national regulations. IBM

encourages owners of information technology (IT) equipment to responsibly recycle their equipment

when it is no longer needed. IBM offers a variety of product return programs and services in several

countries to assist equipment owners in recycling their IT products. Information on IBM product

recycling offerings can be found on IBM’s Internet site at http://www.ibm.com/ibm/environment/

products/prp.shtml.

Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local

aplicable. IBM recomienda a los propietarios de equipos de tecnología de la información (TI) que reciclen

responsablemente sus equipos cuando éstos ya no les sean útiles. IBM dispone de una serie de programas

y servicios de devolución de productos en varios países, a fin de ayudar a los propietarios de equipos a

reciclar sus productos de TI. Se puede encontrar información sobre las ofertas de reciclado de productos

de IBM en el sitio web de IBM http://www.ibm.com/ibm/environment/products/prp.shtml.

Note: This mark applies only to countries within the European Union (EU) and Norway.

xiv Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical

and electronic equipment (WEEE). The Directive determines the framework for the return and recycling

of used appliances as applicable throughout the European Union. This label is applied to various

products to indicate that the product is not to be thrown away, but rather reclaimed upon end of life per

this Directive.

In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be

collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE

marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as

unsorted municipal waste, but use the collection framework available to customers for the return,

recycling, and recovery of WEEE. Customer participation is important to minimize any potential effects of

EEE on the environment and human health due to the potential presence of hazardous substances in EEE.

For proper collection and treatment, contact your local IBM representative.

Battery return program

This product may contain sealed lead acid, nickel cadmium, nickel metal hydride, lithium, or lithium ion

battery. Consult your user manual or service manual for specific battery information. The battery must be

recycled or disposed of properly. Recycling facilities may not be available in your area. For information

on disposal of batteries outside the United States, go to http://www.ibm.com/ibm/environment/

products/batteryrecycle.shtml

or contact your local waste disposal facility.

In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used

IBM sealed lead acid, nickel cadmium, nickel metal hydride, and other battery packs from IBM

Equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333. Please

have the IBM part number listed on the battery available prior to your call.

For Taiwan: Please recycle batteries.

For the European Union:

Safety and environmental notices xv

Note: This mark applies only to countries within the European Union (EU).

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC

concerning batteries and accumulators and waste batteries and accumulators. The Directive determines

the framework for the return and recycling of used batteries and accumulators as applicable throughout

the European Union. This label is applied to various batteries to indicate that the battery is not to be

thrown away, but rather reclaimed upon end of life per this Directive.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to

indicate that they are to be collected separately and recycled at end of life. The label on the battery may

also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury and

Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as

unsorted municipal waste, but use the collection framework available to customers for the return,

recycling, and treatment of batteries and accumulators. Customer participation is important to minimize

any potential effects of batteries and accumulators on the environment and human health due to the

potential presence of hazardous substances. For proper collection and treatment, contact your local IBM

representative.

For California:

Perchlorate Material - special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.

The foregoing notice is provided in accordance with California Code of Regulations Title 22, Division 4.5

Chapter 33. Best Management Practices for Perchlorate Materials. This product, part, or both may include

a lithium manganese dioxide battery which contains a perchlorate substance.

xvi Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

About this publication

This publication provides service providers with maintenance information for IBM

®

Power 550 (9409-M50

and 8204-E8A). This publication includes start-of-call procedures, isolation procedures, and removal and

replacement procedures.

For information about the accessibility features of this product, for users who have a physical disability,

see “Accessibility features,” on page 681.

How to send your comments

Your feedback is important in helping to provide the most accurate and highest quality information. If

you have any comments about this publication, use the Feedback button at http://www.ibm.com/

systems/infocenter.

Alternatively, you can send your comments to [email protected]. Be sure to

include the name of the book, the form number of the book, and the specific location of the text you are

commenting on (for example, a page number or table number).

xviii Power Systems: Service Guide for the IBM Power 550 (8205–E8A and 9409-M50)

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