Maxent MX-20V2 Warranty

Brand: Maxent

Model: MX-20V2

Type: Warranty

This manual is also suitable for

MX-32X3

Maxent MX-20V2

The Maxent MX-20V2 is a versatile and powerful device that can be used for a variety of purposes. With its built-in Wi-Fi and Bluetooth capabilities, you can easily connect the MX-20V2 to your home network and stream content from your favorite apps. The MX-20V2 also has a built-in camera, so you can take pictures and videos and share them with your friends and family.

In addition to its multimedia capabilities, the MX-20V2 is also a great productivity tool. With its large display and powerful processor, you can easily browse the web, check your email, and work on documents. The MX-20V2 also has a built-in GPS receiver, so you can use it to navigate your way around town.

Maxent MX-20V2

END-USER WARRANTY

GENERAL PRODUCT WARRANTY

Limited warranty for United States

This limited warranty applies in the United States for all products manufactured or

distributed by Regent USA under the MAXENT brand name. This limited warranty

extends to the original purchaser or any person receiving this product as a gift from the

original purchaser only and is not transferable. Please contact Regent USA or your

authorized Regent USA reseller for all questions regarding this limited warranty.

Terms of the warranty

Regent USA warrants the product you have purchased from Regent USA or from an

authorized Regent USA reseller against defects in materials or workmanship under

normal usage conditions for the time period indicated based on the type of product

purchased. This limited warranty commences on the date of purchase and entitles you to

parts, excluding expendable parts, and a repair labor warranty as indicated. Products

sold and used for commercial applications have a limited ninety (90) day warranty for all

parts and labor. Your sales receipt, showing the date of purchase is your proof of

purchase date.

During the warranty period, Regent USA will repair or replace defective parts with new

or, at Regent USA's option, serviceable used parts that are equivalent to new parts in

performance. All exchanged parts and products replaced under this warranty will

become the property of Regent USA.

For products (a) sold and used for commercial applications (b) sold outside of the

continental United States, warranty service is obtained by bringing or shipping your

product to an authorized Regent USA service provider. This warranty does not cover

shipping charges, risk of loss during shipment, export taxes, custom duties and taxes, or

any other charges associated with transportation of the product to and from the repair

facility.

Regent USA retains the right to assess all warranty claims and to determine if damages

are covered by the warranty. In case of a claim that is not covered by the warranty, you

will be contacted to determine whether Regent USA should repair the damage for a fee

or whether the product should be returned to you as received by Regent USA.

Limitations of Remedy

This limited warranty excludes all product(s) that has been damaged or rendered

defective (a) as a result of accident, misuse, or abuse; (b) by operation outside the

usage parameters stated in the product's User's Guide; (c) by the use of parts not

manufactured or sold by Regent USA; (d) by modification of the product, or (e) as a

result of service by anyone other than an authorized Regent USA service provider.

Regent USA is not responsible for damages caused by the loss of any programs, data,

or removable storage media.

Regent USA is not liable for any damages caused by the product or the failure of the

product to perform, including any lost profits, lost savings, incidental damages, or

consequential damages. Regent USA is not liable for any claim made by a third party or

made by you for a third party. This limitation applies whether damages are sought, or a

claim made, under this warranty or as a loss claim (including negligence and strict

product liability), a contract claim, or any other claim. This limitation of liability will be

effective even if Regent USA or an authorized representative of Regent USA has been

advised by you of the possibility of any such damages. This limitation of liability,

however, will not apply to claims for personal death or injury.

Before Obtaining Warranty Service

Before contacting Regent USA for warranty service, please refer to your users manual to

make sure all trouble-shooting procedures have been reviewed. If you find that service is

needed, call the Regent USA customer service center toll-free at 1-888-373-4368 or visit

http://www.regent-usa.com. For calls outside the continental US, please call the Regent

USA customer service center at (626) 810-2250. You will need to present your bill of

sale or other proof of purchase when requested.

Obtaining Depot Warranty Service

If you purchased a Regent USA product in the United States you are entitled to depot

repair service during the warranty period subject to the following terms and conditions:

1. Depot warranty service is available for all Products purchased and located in the

continental United States.

2. You must contact Regent USA Customer Service Center at 1-888-373-4368.

3. Regent USA or Regent USA Customer Service Center will attempt to resolve

technical issues over the phone. If telephone resolution is not possible, Regent

USA or Regent USA Customer Service Center will then issue a Return Materials

Authorization ("RMA") number to be used as a means of identifying the product

returned. RMA authorizations and numbers are valid for fifteen (15) business

days and void thereafter.

4. You must return the product to Regent USA or unless otherwise directed by

Regent USA to a Regent USA Authorized Service Provider. You must prepay

any shipping charges, export taxes, custom duties and taxes, or any charges

associated with transportation of the Regent USA product. In addition, you are

responsible for insuring any Product shipped or returned and assume the risk of

loss during.

5. All returned Products must be accompanied with (i) the original shipping and

packing materials, (ii) a description of the Regent USA product symptom and (iii)

proof and date of purchase. The RMA number must be clearly printed on the

packing slip and on the exterior-shipping container. All Products must be sent in

secure packaging to avoid any shipping damages.

6. Regent USA and Regent USA Authorized Service Provider reserve the right to

refuse and return, freight collect, Products (i) that are not covered by Regent

USA's warranty; or (ii) for which there is no trouble found. Products delivered to

Regent USA or a Regent USA Authorized Service Provider without a valid RMA

number may be refused and returned to the customer freight collect.

7. Regent USA or Regent USA Authorized Service Provider will use its best efforts

to service Products within 30 business days after Regent USA's or Regent USA

Authorized Service Provider's receipt of the Products at its warehouse facilities

located at California, USA, or some other location identified by Regent USA. The

customer may designate only one location within the continental Untied States

for return shipments. Regent USA and Regent USA Authorized Service Provider

are not responsible for shipping or other delays beyond their control.

8. Refund policy is depended on the sales term between end users and

resellers/retailers. Regent USA will only provide repair or replacement services to

end-users.

Out of Warranty

• If the warranty has expired, Regent USA will still repair or service your product

for a fee. The request for service will be held until payment for all repairs are

received in full.

Damages

• All damages must be reported IMMEDIATELY and no later than 7 days after

receipt of the product. Customer must stipulate on the receiving freight bill that

there is visual damage to the carton and/or the goods when delivered. It is the

customer’s responsibility to inspect all freight for concealed damage before

signing for release. Once the customer or receiving party signs for release of

goods from the carrier, the customer/receiving party then assumes all liability and

responsibility for damages unless otherwise noted. After 7 days, customer is

responsible for all incurred repair costs, which include: labor, parts, and all

related shipping charges

DOA (Dead On Arrival) Policy

• Definition of DOA is no video or no power

• DOA period is 30-days from purchase date

• Proof of purchase indicating the date of purchase is required

• Regent USA will send out a replacement unit upon DOA unit received in a

Regent USA facility

• Regent USA will pay for both ways freight to a single destination, ground floor

delivery. Certain residential delivery may be extra.

• NOTE: If the returned product is found to have no problem, there will be a

$250.00 service fee plus freight charges.

Plasma and LCD Displays

• One (1) year parts and labor from purchase date

o DOA – Refer to DOA policy

o Within 30 days, Regent USA will pay both ways freight

o From 31- 90 days, Regent USA will pay for one way freight

o From 91 days to one year, customer pays both ways freight. Customer

needs to pack the PDP/LCD display in its original box and send the unit

back with the RMA number visible on the outside. The unit needs to be

insured by customer and for PDP's only, a Regent USA authorized

trucking company must be used. No Fed-Ex or UPS shipments will be

allowed for PDP.

o Freight is single destination, ground floor delivery. Certain residential

delivery may be extra.

• Refurbished/Demo units carry a one (1) year parts and labor warranty and is

for repair only.

• NOTE: If the returned product is found to have no problem, there will be a

$250.00 service fee plus freight charges.

DVD Players

• One (1) year parts and 90-days labor from purchase date.

o DOA – Refer to DOA policy

o Within 30 days, Regent USA will pay both ways freight

o From 31- 90 days, Regent USA will pay for one way freight

o From 91 days to one year, customer pays both ways freight. Customer

needs to pack the unit in its original box and send the unit back with the

RMA number visible on the outside. The unit needs to be insured by

customer.

o Freight is single destination, ground floor delivery. Certain residential

delivery may be extra.

• Refurbished/Demo units carry a one (1) year parts and 90-days labor warranty

and is for repair only.

• NOTE: If the returned product is found to have no problem, there will be a

$250.00 service fee plus freight charges.

All prices, products, terms & conditions are subject to change without notice.

Please contact Regent Customer Service Center at:

Hours: M-F 8:30am – 5:30pm PST

Toll Free: 888-373-4368

Phone: 626-810-2250

Fax: 626-810-2295

Email: [email protected]

ATTN: Customer Service

Regent USA

17107 Gale Avenue

City of Industry, CA 91745

***To avoid delays and personal cost, please DO NOT SEND ANY unit without a valid

RMA number. Items without a valid RMA will be refused.

Maxent MX-20V2 Warranty

Brand: Maxent

Model: MX-20V2

Type: Warranty

This manual is also suitable for

MX-32X3

Maxent MX-20V2

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Maxent MX-20V2 Warranty

This manual is also suitable for

Maxent MX-20V2 Warranty

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