Hisense 65″ A7KAU 4K UHD LED Smart TV User guide

ES-A230218-1 English

Before using the TV, please read this guide thoroughly and

retain it for future reference.

Congratulations on the purchase of your Hisense TV! If you would like to know 'all things

Hisense', contact us using the support info:

The model and serial number of the TV is located on the back and/or on one side of the

TV. We recommend that you record this if you ever need service.

Disclaimer

Disclaimer: Subscriptions or other payments may be required to access content through some

applications. Some or all of the included or downloaded application services in this Hisense

device may not function depending on the Internet connection, local limitations of included

applications or other reasons outside of Hisense’s control. HISENSE EXPRESSLY DISCLAIMS

RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR

CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR

REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED

WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By

purchasing this device, you accept such Disclaimer without any claim on Hisense at any time.

Country U.S.A CANADA MEXICO

Customer

Care

Center

•Phone: 1-888-935-

8880

•Hours of Operation:

Monday - Friday: 9

AM to 9 PM EST

Saturday - Sunday: 9

AM to 6 PM EST

•Service Email:

Service@hisense-

usa.com

USA:

Hisense USA

Corporation

105 Satellite BLVD

Suite I, Suwanee, GA

30024

•Phone: 1-855-344-7367

•Hours of Operation:

Monday - Friday: 8 AM

to 8 PM EST

Saturday - Sunday:

9 AM to 6 PM EST,

Federal holidays

excluded

•Service Email:

canadasupport@

hisense.com

CANADA:

Hisense Canada Co., Ltd

2283 Argentia Road, Unit 16

Mississauga, ON, Canada

L5N 5Z2

•Phone: 800-008-8880

• Hours of Operation:

Monday - Friday: 9:00-

21:00 hrs

Saturday: 9:00-15:00 hrs

•Service Email:

[email protected].

MEXICO IMPORTER:

Hisense Mexico S. de

R.L. de C.V.

Blvd. Miguel de Cervantes

Saavedra No 301

Torre Norte Piso 2, Col.

Ampliación Granada

Miguel Hidalgo, Ciudad

de México, C.P. 11520

Hisense

Support

Page

http://www.hisense-

usa.com/support/

http://www.hisense-

canada.com/support/

https://hisense.com.mx/

support/

*Scan to download user manual

your TV

http://www.hisense-

usa.com/support/

http://www.hisense-

canada.com/support/

productReg.asp

https://hisense.com.mx/

support/register

This Quick Setup Guide supports the following models:

55U8K / 55U88KM

65U8K / 65U88KM

75U8K / 75U88KM

This TV is equipped with this quick setup guide and embedded E-Manual ( >

Settings > System > Advanced System > E-Manual).

On the website (www.hisense.com), you can get the User Manual.

Find what you want

E-Manual support functions

Search Find the help you are looking for.

QR Code Scan to open the E-Manual on your mobile device.

What's in the box

Your Hisense TV comes with the following items:

● TV ● QuickSetupGuide(thisdocument)

● powercord ● 1setofAAAorAA(1.5Vcc)batteries

● remotecontrol ● ImportantSafetyInformationandWarrantyCard

● 2basestands ● 4screws

NOTE:

If you need the AV adapter cable, please contact us and we will send it to you for free.

IMPORTANT:

To prevent accidentally discarding items that came with your TV, be sure to check ALL

of the foam in the carton box.

· Please check foam for accessories before discarding.

· Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter.

· Antes de desechar la espuma, asegúrese de retirar todos los accesorios.

Disclaimer: This Quick Setup Guide is intended as a general guideline to help you

set up your TV. Images throughout this document are for illustrative purposes only and

may differ from the actual product.

Getting started

Step 1. Attach stand or mount

Before you start using your TV, attach your TV stand or mount it on the wall.

CAUTION:

• DisconnecttheACpowercordbeforeinstallingastandorawallmountbracket.

• TheLEDdisplayonyourTVisfragile.MakesuretheTVscreenisnotscratchedor

damaged by hard objects or from pressure.

• Aftertheinstallationiscomplete,makesuretheTVissteadyonatableorfirmly

attached to a wall mount, before removing all protective film, if any.

Attach the TV stand

To attach the TV stand legs to your TV:

1.CarefullyplaceyourTVfacedownonaclean,softandatsurface.

2. Insert the TV base stands into the bottom slots on your TV.

3. Use the screws provided to secure each base stand tightly.

55" (139.7cm)

Base Stand

Note: If your table is long enough to place the TV, then insert the base stands into the

screw holes ‘A’ that are shown in the illustration. If your table is not long enough, then

insert the base stand into the screw holes ‘B’ that are shown in the illustration. Note

that these two installation methods types cannot be mixed.

Screws:

M5×12

Base Stand

Screws:

M5×12

Base Stand

Screws:

M5×12

65" (165.1cm) / 75" (190.5cm)

Base Stand

Screws:

M5×12

Base Stand

Screws:

M5×12

Screws:

M5×12

Attach the wall mount bracket (not included)

CAUTION:

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted,

the TV may fall and cause property damage or personal injury.

• When you attach the mount, be sure to use spacers (provided by the third-party

manufacturer) between the TV and the bracket.

• To prevent internal damage to the TV and to ensure it is mounted securely, be sure

to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured

from the attaching surface of the rear cover.

• We do not recommend hanging the TV on a slanted wall, and

screen

Vertical

surface

when wall mounting make sure your television remains

parallel to the wall and does not lean forward.

NOTE:

• If installed on a ceiling or slanted wall, or the television installed is not parallel to the

wall, the television may fall and result in property damage or severe personal injury.

• If you have additional questions, please contact the wall mount manufacturer or the

retailer from which you purchased the TV.

• The diameter and length of the screws differ depending on the wall mount bracket model.

Before you begin the third-party

manufacturer instructions, be sure to do

the following things:

1. Place the TV face down on a clean,

safe and cushioned surface.

2. Remove the TV stand if you have

already attached it.

3. Place spacers (not included) in the

corresponding bracket holes.

Screw

(not included)

Bracket

(not included)

Spacer

(not included)

9.5 - 11.5 mm

Wall mount bracket

Screw

Spacer

Rear cover of the TV

Wall mount hole

pattern(mm)

400 × 300 (55")(139.7cm)

400 × 400 (65")(165.1cm)

600 × 400 (75")(190.5cm)

Wall mount

screw size

M6 (55"/65")(139.7cm/165.1cm)

M8 (75")(190.5cm)

Step 2. Connect devices to your TV

Check to ensure that you have connected right cables for right ports securely. Loose

connections can affect the quality of the picture image and color.

• Power indicator

• Power button(Standby/Source)

TV Front

TV Back

Power Input

Power indicator The light is white in standby mode.

Power button

(Standby/Source)

When the TV is in standby mode, quick press the power button,

and TV will be turned on.

When the TV is on, quick press the power button to call up the

menu:

•Quickpresstochangetheselection.

•Long press to confirm your selection.

SERIAL Service use only.

ANT/CABLE Connect an outdoor VHF/UHF antenna.

HDMI ConnectaHighDenitionMultimediaInterface(HDMI)cablefrom

an external device.

AV IN Connect a composite video cable and left-right audio cables from

an external AV device.

HEADPHONE / Connect headphones to hear audio from the TV. Headphones

with microphones are not supported.

RESET

Power off / restart (quick press)

Reset your TV back to the factory setting (long press for 5

seconds)

USB

Connect a USB device for browsing photos, music and movies.

The rate of speed of USB 3.0 port 10 times faster than the USB 2.0

port.

NOTE: You can still plug a USB 2.0 device into a USB 3.0 port;

however, the rate of speed will not be as fast. USB 3.0 devices

are also backwards compatible with USB 2.0 ports.

LAN Connect an Ethernet cable to access a network or the Internet.

The TV also has a wireless connectivity feature.

DIGITAL AUDIO OUT Connect an optical cable from an external digital audio system.

Front view

The Google Assistant can answer your questions or help you change TV configuration.

Before using this function, connect the TV to the Internet and sign in your Google

account. When you turn on the TV for the first time, you can select Set up Google TV

to sign into a Google Account by the setup guide, if you select Set up basic TV, you

can also set it later by pressing to select Set up Google TV.

●HowtousetheGoogleAssistantfunctionviathecontrolbuttononyourTV:

1. Switch the button to [ ] to turn on built-in microphone.

2. Pairtheremoterst,press button to select “Yes, I’m in”.

3. Start a conversation by saying “Hey Google”, and the dialog bar appears at the top

of the TV screen. At the same time, voice indicator illuminate.

4. Continue speaking, such as “What’s the weather” or “volume up”.

●Screenless Mode

Talk to the Google Assistant even when the screen is off.

In Screenless Mode, the Google Assistant is always available to help even when the

screen is not on. Just say “Hey Google”.

This feature will affect standby power consumption. To turn it off, go to Settings >

System > Advanced System > Screenless Mode

NOTE: The Google Assistant and some features are available on limited country/

region/language.

Step 3. Get to know controls

Control on the TV

Built-in microphone

control button

Power indicator

Voice indicator

Microphone

Get your remote ready

The following table shows the buttons on your remote control and describes what they are for.

BUTTON DESCRIPTION

Power on/off

Microphone / Indicator

INPUT Change TV input source

Google Assistant of TV

Accounts&SignInorswitchprole

Access the settings (direct or through the dashboard in GTV) from

any place in the system

˄/ ˅/ ˂/ ˃D-pad (up/down/left/right navigation buttons)

Conrmationbutton

Return to the previous place in the menu or app

Press to display the Home screen

Enter to Live tab in launcher/Display the Electronic Program

Guide(if support)/Return to Live TV*

VOL Volume (up/down)

CH Channel (up/down)

Press to mute or restore sound

Hold to display Accessibility menu

MENU Press to enter Menu

Media content control function buttons

APPS Fast access to all applications

Enter Channels/input numbers and special function buttons

App Quickaccessbuttonstoapplications

NOTE:

• Buttons listed here are for reference only. Actual remote control may vary depending

on model, country.

• * Pressing the button in different scenarios will have different responses.

Insert the batteries

1. Take off the back cover to open the battery compartment of the remote control.

2. Insert two AAA or AA (1.5Vcc) size batteries. Make sure to match the (+) and (-)

ends of the batteries with the (+) and (-) ends indicated in the battery compartment.

3. Restore the battery compartment cover.

Important information about the remote and batteries

• Discardbatteriesinadesignateddisposalarea.Donotthrowthemintoafire.

• Removeoldbatteriesimmediatelytopreventthemfromleakingintothebattery

compartment.

• Ifyoudonotintendtousetheremotecontrolforalongtime,thenremovethe

batteries.

• Batterychemicalscancausearash.Ifthebatteriesleak,cleanthebattery

compartment with a cloth. If chemicals touch your skin then wash it immediately.

• Donotmixoldandnewbatteries.

• Donotmixalkaline,standard(carbon-zinc)orrechargeable(NiCd,NiMH,etc.)

batteries.

• Donotcontinueusingtheremoteifitgetswarmorhot.

• CallourSupportCenterimmediatelyonthesupportwebsite.

Remote control range information

•

The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.

• It can work at a 30 degree horizontal or vertical angle.

Pairing the remote control

1. PairtheremotetotheTVafteryoupoweritonforthersttime,therewillbe

instructions on how to pair the remote.

2. If your remote fails to pair with TV, keep the remote within 10 feet (304.8 cm) from

the TV, press and hold the [ ] button and [ ] button at the same time at least 3

seconds to start pairing.

3. Iftheremotepairssuccessfully,aconrmationwilldisplayonthescreen.Ifitdoes

not pair successfully, an unsuccessful message will display. Repeat step 2, or you

can press [ ] button to select Settings > Remotes & Accessories > Bluetooth

to On.

NOTE:

• If an unknown error occurs with the remote, it could have been caused by

interference. Try to remove what's causing the interference and pair the remote

again.

• If an unknown error occurs with the remote control while the battery power is

normal, you can take out the batteries and press any key for 1~2 seconds, and

insert them back. The remote control can work normally.

• The remote cannot be paired to the TV while the TV is in the standby mode.

Step 4. Power on the TV

Connect your power cord to the TV and plug it into a power outlet.

Your TV will display a launch screen showing the Hisense logo.

Step 5. Complete the first-time setup

The first time you turn on your TV, there is a guided setup to make it easy to connect

your TV to the Internet and complete the setup of your TV.

Step 6. Establish a network connection

1. Press the [ ] button on the remote, and select Settings to enter the Settings menu.

2. Select Network & Internet.

Wall Outlet

Power Cord

TV JACK

Modem Cable LAN CableLAN Cable

External Modem

(ADSL / VDSL / Cable TV)

IP Sharer (Router)

(with DHCP server) LAN

Establish a wired network connection

Establish a wireless network connection

Wireless router with DHCP

LAN Cable

Wireless LAN Adapter

built-in TV set

65" (165.1cm) / 75" (190.5cm) 55" (139.7cm)

Wall Outlet

And setup is done, congratulations!

Now that you’ve completed the first-time setup, enjoy your TV!

Text-to-Speech (TTS) and Video Description functionalities on TV

Text-to-Speech (TTS) and Video Description can help you to navigate the menus on

the screen and hear an audio description of relevant programs. Text-to-Speech can

convert written text into voice to help visually impaired people listen to the information

they are unable to read. In addition, the Video Description has an audio narration

added to certain programs that will describe the main visual elements which visually

impaired users may not be able to see.

Follow the steps below to enable the functions:

1. Press the [ ] button on your remote to select Settings.

2. Next, select System to enter the Accessibility menu.

3. Select TalkBack to turn the Menu Audio on or off by selecting the appropriate

choice that is presented.

or you can:

1. Press the [ INPUT ] button on your remote, select TV.

2. Next, press the menu button to select Video Description to turn Video Description

on or off by selecting the appropriate choice that is presented.

Text-to-Speech(TTS) and Audio Description functionalities on Google TV -

Hisense USA (hisense-usa.com)

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the

problem, check the tips in the following table. If your problem is not listed in the following table,

then contact us at one of the phone numbers on page before.

Issues Possible solutions

No sound or picture

•Check if the power cord is plugged into a powered AC

outlet.

•PressthePowerbuttonontheremotecontroltoactivate

the unit from 'Standby' mode.

•ChecktoseeiftheLEDlightisonornot.Ifitis,thenthe

TV is receiving power.

I have connected an external

source to my TV and I get no

picture and/or sound.

•Checkforthecorrectoutputconnectionontheexternal

source and for the correct input connection on the TV.

•Makesureyouhavemadethecorrectselectionforthe

input mode for the incoming signal.

When I turn on my TV, there is a

delay for a few seconds before the

picture appears. Is this normal?

•Yes,thisisnormal.TheTVisinitializingandsearching

for previous setting information.

The picture is normal but there is

no sound

•Checkthevolumesettings.

•Checkif'Mute'modeissettoOn.

Sound but no picture or black and

white picture

•Ifthepictureisblackandwhite,unplugtheTVfromthe

AC outlet and replug it after 60 seconds.

•CheckthattheColorissetto50orhigher.

•TrydifferentTVchannels.

The sound and/or picture is

distorted or appears wavy

•AnelectricappliancemaybeaffectingtheTV.Turnoff

any appliances that are nearby and move it farther away

from the TV.

•InsertthepowerplugoftheTVsetintoanotherpower

outlet.

The sound and picture is blurry or

cuts out

•Ifusinganexternalantenna,checkthedirection,position

and connection of the antenna.

•Adjustthedirectionofyourantennaorresetornetune

the channel.

A horizontal or vertical stripe

appears on the picture and/or the

picture is shaking

•Checkifthereisanapplianceorelectrictoolnearbythat

is causing interference.

The plastic cabinet makes a

"clicking" type of sound

•The'click'soundcanoccurwhenthetemperatureofthe

television changes. This change causes the television

cabinet to expand or contract, which makes the sound.

This is normal and the TV is OK.

The remote control does not work

•ConrmthatTVstillhaspowerandisoperational.

•Changethebatteriesintheremotecontrol.

•Checkifthebatteriesarecorrectlyinstalled.

Product specifications

Model Name 55U8K

55U88KM

65U8K

65U88KM

Dimension

(W × H × D)

Without Stand 48.5 × 28.2 × 3.0 inches

(1 233 × 716 × 75 mm)

57.2 × 33.1 × 3.0 inches

(1 452 × 840 × 75 mm)

With Stand 48.5 × 30.5 × 12.6 inches

(1 233 × 774 × 320 mm)

57.2 × 35.5 × 12.6 inches

(1 452 × 902 × 320 mm)

Weight Without Stand 41.2 lbs (18.7 kg) 56.4 lbs (25.6 kg)

With Stand 41.9 lbs (19.0 kg) 58.2 lbs (26.4 kg)

TV Stand Width(W × D)

33.4 × 12.6 inches

(849 × 320 mm)

31.4 × 12.6 inches/44.3 × 12.6 inches

(798 × 320 mm)/(1 126×320 mm)

Active Screen Size (Diagonal) 54.6 inches (138.7 cm) 64.5 inches (163.8 cm)

Screen Resolution 3840 × 2160

Audio Power 2×10W + 20W + 2×5W

Power consumption 220 W 260 W

Power Supply 100-240V~ 50/60Hz

Connectivity Built-in Wireless feature (2x2, three band)

Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125

Digital Terrestrial Broadcast (8VSB): 2 - 69

Digitalcable(64/256QAM):1-135

Next-GenTV(QPSK-4096QAM):2-36

Tuner Type Frequency synthesized

Receiving System Analog: NTSC

Digital:ATSC1.0/Next-GenTV/QAMoncable

Operating Temperature 41°F - 95°F(5°C - 35°C)

Operating Humidity 20% to 80% non-condensing

Storage Temperature 5°F to 113°F(-15°C to 45°C)

Storage Humidity 10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change

without notice to improve reliability, function, design or otherwise.

Product specifications

Model Name 75U8K

75U88KM

Dimension

(W × H × D)

Without Stand 65.9 × 38.1 × 3.0 inches

(1 675 × 968 × 76 mm)

With Stand 65.9 × 40.7 × 14.5 inches

(1 675 × 1033 × 368 mm)

Weight Without Stand 79.4 lbs (36.0 kg)

With Stand 81.4 lbs (36.9 kg)

TV Stand Width(W × D)

50.4 × 14.5 inches/39.7 × 14.5 inches

(1 279 × 368 mm)/(1 009 × 368 mm)

Active Screen Size (Diagonal) 74.5 inches (189.3 cm)

Screen Resolution 3840 × 2160

Audio Power 2×10W + 20W + 2×5W

Power consumption 380 W

Power Supply 100-240V~ 50/60Hz

Connectivity Built-in Wireless feature (2x2, three band)

Receiving Channels VHF: 2 - 13, UHF: 14 - 69, CATV: 1 - 125

Digital Terrestrial Broadcast (8VSB): 2 - 69

Digitalcable(64/256QAM):1-135

Next-GenTV(QPSK-4096QAM):2-36

Tuner Type Frequency synthesized

Receiving System Analog: NTSC

Digital:ATSC1.0/Next-GenTV/QAMoncable

Operating Temperature 41°F - 95°F(5°C - 35°C)

Operating Humidity 20% to 80% non-condensing

Storage Temperature 5°F to 113°F(-15°C to 45°C)

Storage Humidity 10% to 70%, non-condensing

Disclaimer: All products, product specifications, and data are subject to change

without notice to improve reliability, function, design or otherwise.

Certification and compliance

NOTE: The following warnings only apply to products with such certification.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) This device may not cause harmful interference, and (2) This device

must accept any interference received, including interference that may cause undesired

operation.

Note: This equipment has been tested and found to comply with the limits for a Class

B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference

to radio communications. However, there is no guarantee that interference will not occur

in a particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user

is encouraged to try to correct the interference by one or more of the following measures:

● Reorientorrelocatethereceivingantenna.

● Increasetheseparationbetweentheequipmentandreceiver.

● Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver

is connected.

● Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

The manufacturer is not responsible for any radio or TV interference caused by

unauthorized modifications to this equipment. Such modifications could void the user’s

authority to operate the equipment.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. This equipment should be installed and operated with minimum distance of [20]

cm between the radiator and your body. This transmitter must not be co-located or operating

in conjunction with any other antenna or transmitter.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation,

Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject

to the following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference, including interference that may cause

undesired operation of the device.

This equipment complies with radio frequency exposure limits set forth by the Innovation,

Science and Economic Development Canada for an uncontrolled environment. This

equipment should be installed and operated with a minimum distance of 20 cm between the

device and the user or bystanders.

This device must not be co-located or operating in conjunction with any other antenna or

transmitter.

Declaration of conformity

Trade Name: Hisense

Model: 55U8K / 55U88KM / 65U8K / 65U88KM / 75U8K / 75U88KM

Responsible Party: Hisense USA Corporation

Service Address: 105 Satellite BLVD Suite I, Suwanee, GA 30024

Service Phone Number: 1-888-935-8880

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are

trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States

and other countries.

Other brand and product names are registered trademarks of their respective owners.

Environmental protection

This mark indicates that this product should not be disposed together with other domestic

garbage, to avoid damage to the environment or human health due to the disposal of uncontrolled

waste. Recycle it responsibly for promoting the sustainable reuse of material resources. To return

your used device, please use the return systems available in your location or contact the vendor

where you purchased your product they could take this product for recycling and protection of the

environment.

Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby

LaboratoriesLicensingCorporation.Dolby VisionIQisatrademark ofDolbyLaboratoriesLicensing

Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works.

Manufactured under license from IMAX Corporation. IMAX® is a registered trademark of IMAX

Corporation in the United States and/or other countries. For DTS patents, see http://patents.

dts.com. Manufactured under license from DTS Licensing Limited. DTS and the DTS logo are

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing

Limited. DTS, DTS:X, Virtual:X, and the DTS:X logo are registered trademarks or trademarks of

Hisense 65″ A7KAU 4K UHD LED Smart TV User guide

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