Copystar FS-3830N User manual

PrintFleet Printer DCA

Version 4.2.1

User Guide

As of October 14, 2013.

PrintFleet Printer DCA User Guide.

The content of this user manual is furnished for informational use only, and is subject to change without

notice.

Except as permitted by license, no part of this publication may be reproduced or transmitted, in any

form or by any means, electronic, mechanical, recording, or otherwise, without the prior written

permission of PrintFleet Inc.

PrintFleet, PrintFleet Enterprise, PrintFleet Optimizer, PrintFleet Suite PRO, and PrintFleet Local Beacon

are trademarks of PrintFleet Inc.

VERISIGN and thawte are registered trademarks of VeriSign in the United States and/or other

countries.

Microsoft, Windows, Internet Explorer, and SQL Server are trademarks or registered trademarks of

Microsoft Corporation in the United States and other countries.

Canon is a registered trademark of Canon Inc.

Digital Gateway and e-automate are trademarks or registered trademarks of Digital Gateway Inc.

OMD, OMD Vision, NetVision, and OMD iManager are registered trademarks of OMD Corporation.

Evatic is a trademark or registered trademark of Evatic AS.

Contact PrintFleet:

PrintFleet Inc., 275 Ontario Street, Suite 301, Kingston, Ontario K7K 2X5, CANADA

Toll free: 1-866-382-8320 Telephone: 1 (613) 549-3221 Fax: 1 (613) 549-3222

www.printfleet.com

PrintFleet Printer DCA

Table of Contents

iii

Chapter 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Device support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1.2 Obtaining software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.3 Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Chapter 2 Using the Printer Data Collection Agent . . . . . . . . . . . . . . . . . . . . . . . . 3

2.1 Obtaining/Distributing the Printer DCA software . . . . . . . . . . . . . . . . 4

2.2 Installing and activating the Printer DCA . . . . . . . . . . . . . . . . . . . . . 4

2.3 Managing the Printer DCA service . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing and starting the Printer DCA service . . . . . . . . . . . . . . . 8

Setting up the Printer DCA as a scheduled task . . . . . . . . . . . . . . 8

2.4 Configuring communication settings . . . . . . . . . . . . . . . . . . . . . . . . 9

Changing and testing the communication method and port . . . . . . 9

Using proxy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Changing the web service settings . . . . . . . . . . . . . . . . . . . . . . .11

Enabling Intelligent Update . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Enabling Remote Configuration. . . . . . . . . . . . . . . . . . . . . . . . . .12

Troubleshooting Printer DCA communication problems . . . . . . . . .12

2.5 Configuring network scan settings. . . . . . . . . . . . . . . . . . . . . . . . . .13

Managing scan profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Specifying which devices to scan . . . . . . . . . . . . . . . . . . . . . . . .14

Enabling scanning of network and/or local devices . . . . . . . . . . . .17

Enabling broadcast scanning . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Enabling Rapid Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Enabling Printer Job Language (PJL) . . . . . . . . . . . . . . . . . . . . . .18

Setting the scan interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Setting the network timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Setting the Local Print Agent timeout . . . . . . . . . . . . . . . . . . . . .20

Setting the number of SNMP retries . . . . . . . . . . . . . . . . . . . . . .20

Using Focus Scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Table of Contents

PrintFleet Printer DCA

Table of Contents

Storing SNMP community strings . . . . . . . . . . . . . . . . . . . . . . . .21

Masking private data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Enabling SNMP traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Disabling real time Printer DCA status . . . . . . . . . . . . . . . . . . . . .23

Setting the WebPage timeout . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2.6 Viewing queue, archive, and log files. . . . . . . . . . . . . . . . . . . . . . . .24

Deleting old archive and log files . . . . . . . . . . . . . . . . . . . . . . . .25

2.7 Configuring language and read/write settings. . . . . . . . . . . . . . . . . .26

2.8 Updating the Printer DCA software . . . . . . . . . . . . . . . . . . . . . . . . .27

2.9 Reviewing the End User License Agreement (EULA) . . . . . . . . . . . . . 27

2.10 Understanding the network load associated with the Printer DCA . . . . 27

2.11 Printer DCA Command Line Options . . . . . . . . . . . . . . . . . . . . . . . .28

Chapter 3 Managing local devices with Local Print Agent . . . . . . . . . . . . . . . . . 29

3.1 Installing Local Print Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3.2 Managing Local Print Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Starting the Local Agent Management tool. . . . . . . . . . . . . . . . . .31

Scanning for Local Agent installations . . . . . . . . . . . . . . . . . . . . .31

Changing the active user for Local Agent Management . . . . . . . . . 31

Interpreting the Local Agent Management scan results . . . . . . . . . 32

Performing a Push Install of Local Print Agent . . . . . . . . . . . . . . .33

Uninstalling Local Print Agent . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Checking the data returned by Local Print Agent . . . . . . . . . . . . .33

Rescanning specific IP addresses . . . . . . . . . . . . . . . . . . . . . . . .34

Configuring a Local Print Agent installation . . . . . . . . . . . . . . . . .34

Viewing Local Print Agent log files. . . . . . . . . . . . . . . . . . . . . . . .35

Changing the Local Print Agent version to install . . . . . . . . . . . . . 35

Chapter 4 Printer DCA Settings in PrintFleet Optimizer . . . . . . . . . . . . . . . . . . . 37

4.1 Managing Printer DCA installations . . . . . . . . . . . . . . . . . . . . . . . . .37

Generating PIN Codes for Printer DCA . . . . . . . . . . . . . . . . . . . . .37

Managing Printer DCAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Remotely managing Printer DCA installations using Semaphore . . .39

4.2 Troubleshooting stale data issues . . . . . . . . . . . . . . . . . . . . . . . . . .40

4.3 Providing technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

4.4 Distributing software updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

PrintFleet Printer DCA

Introduction

Chapter 1 Introduction

Welcome to PrintFleet Optimizer—a complete remote print

management system designed to help owners, sales

representatives, service technicians, and administrative personnel

grow and streamline their business.

This guide covers all aspects of using and administering the

PrintFleet Optimizer system, including:

• Using the Printer Data Collection Agent

• Managing local devices with Local Print Agent

• Printer DCA Settings in PrintFleet Optimizer

This chapter discusses:

• Device support

• Obtaining software updates

• Contacting Technical Support

1.1 Device support

PrintFleet strives to develop vendor-neutral software products, and

to support as many models of printers, copiers, fax machines, and

multifunction peripherals as possible. However, our products do not

support all models available in the market. PrintFleet is continuously

adding model support into our software products.

Supported models are not all supported to the same extent. For

example, one model may be supported for all available data types,

while another may only be supported for specific data types, such as

device description and life page count.

PrintFleet software products collect information from networked

imaging devices. Stand alone devices are not supported. Locally

connected devices can be partially supported by using the PrintFleet

Local Print Agent add-on application.

If you find a model that is not currently supported, contact your

PrintFleet distributor to inquire about possible future support. If you

are a direct client you can contact PrintFleet Technical Support.

PrintFleet Printer DCA

Introduction

Tab l e 1 lists the data types that the Printer DCA attempts to collect

from networked imaging devices during a network scan.

Table 1: Types of data collected by the Printer DCA

IP address toner cartridge serial number

device description maintenance kit levels

serial number non-toner supply levels

meter reads (multiple) asset number

monochrome or color

entification

location

LCD reading MAC address

device status manufacturer

error codes firmware

toner levels miscellaneous (machine

pecific)

The Local Print Agent collects the fol

lowing data types:

• Device driver name

• Device manufacturer

• Communications port

Note Additional data collection

(such as counts, toner

level, and supplies) from local devices depends on

the data the device itself supports.

1.2 Obtaining software updates

New software releases are available on a periodic basis.

To update the Printer DCA software, see “Updating the Printer DCA

software” on page 27.

1.3 Contacting Technical Support

For technical support, contact your PrintFleet distributor.

If you are a direct customer, please refer to Schedule A: PrintFleet

Maint

enance and Support in Appendix A: Printer Data Collection

Agent Checklist and Installation Requirements.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

Chapter 2 Using the Printer Data Collection

Agent

The Printer DCA (Data Collection Agent) is a software application

that collects information from supported printers, copiers, fax

machines, and multifunction peripherals on a network, and

transmits the data back to a PrintFleet Optimizer server.

Data from locally connected devices can also be collected, provided

that the Local Print Agent application is installed on each computer

connected to a local printer.

For more detailed information on device support, and for a list of

data types that are collected, see

“Device support” on page 1.

This chapter discusses:

• Obtaining/Distributing the Printer DCA software

• Installing and activating the Printer DCA

• Managing the Printer DCA service

• Configuring communication settings

• Configuring network scan settings

• Viewing queue, archive, and log files

• Configuring language and read/write settings

• Updating the Printer DCA software

• Reviewing the End User License Agreement (EULA)

• Understanding the network load associated with the Printer DCA

• Printer DCA Command Line Options

Note If you have also purchased PrintFleet Suite Pro,

you will have helpful built-in features for

configuring and optimizing your Printer DCA

settings (consult the PrintFleet Suite Pro User

Guide for further details):

• Use PrintFleet Auditor to perform network

scans with

various settings until you are happy

with the scan performance and results—these

settings can then be replicated in the Printer

DCA.

• Use PrintFleet Asset Tracker to embed missing

dat

a to the non-volatile memory of imaging

devices, including serial number, asset number,

location, and department.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

2.1 Obtaining/Distributing the Printer DCA

software

An easy and accessible way of distributing the Printer DCA software

is by using the Printer DCA Install function included in PrintFleet

Optimizer. This allows anyone with access to PrintFleet Optimizer to

quickly install a Printer DCA from any Internet connected computer.

To obtain the Printer DCA installation file from PrintFleet

timizer:

1. In PrintFleet Optimizer, on the Administratio

n menu, click DCA

Install. The DCA Install screen displays the most recent release

notes and other software prerequisites.

2. Do one of the following:

• In DCA 4.x tab, click the Prin

ter DCA 4.x.x.x.msi link and

save the file to the computer.

• In DCA 3.x tab, click the DCA_

Install.msi link and save the

file to the computer.

If you are using PrintFleet Optimizer through a distributor, you can

obt

ain the Printer DCA installation file from your distributor. The

distributor chooses their own method of distributing the file, such

as: email, or a download link.

2.2 Installing and activating the Printer DCA

The Printer DCA should be installed on an existing networked server

to collect and transmit device data. If no server is available, the

Printer DCA can be installed on a single networked computer that

will remain powered on 24 hours a day, 7 days a week.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

For Printer DCA installation requirements, see “Printer Data

Collection Agent Checklist and Installation Requirements” on

page 42.

Prior to installing the Printer DCA, y

ou should obtain the information

in the following table from the network administrator at the

location. This will allow you to properly configure the Printer DCA.

Table 2: Information to Gather from the Network

Administrator Prior to a Printer DCA Installation

Find out... Solution

if there are local devices you

ant to monitor.

Once the Printer DCA is

installed, you will have to

enable local data collection and

install Local Print Agent on

applicable computers. See

“Managing local devices with

Local Print Agent” on page 29.

how many total printing

devi

ces reside on the network

and how large the network is.

An additional Printer DCA

should be installed on a

separate computer for each

10,000 imaging devices on the

network or 100,000 IP

addresses.

if the network uses multiple

subnet

If so, take note of the subnets

and IP ranges to ensure they

are all included in the network

scan range.

if the network uses a Virtual

Priv

ate Network (VPN) or has

Wide Area Network (WAN)

links.

If so, the network timeout for

he Printer DCA should be

increased to 2000–4000

milliseconds.

if the company has multiple

off

ices they want monitored.

If so, a single Printer DCA may

be used if the networks are

connected via a VPN, however,

it is recommended that a

Printer DCA is installed at each

location.

The Printer DCA has an easy to use installation wizard that in many

cases

will configure the settings you need to collect data from

networked printing devices. To collect data from local devices, and

PrintFleet Printer DCA

Using the Printer Data Collection Agent

to further configure settings, you will need to open the Printer DCA

application after installation.

Note Some virus detection vendors (such as Symantec)

are now usi

ng crowd-based information to

determine potential threats. Unfortunately, this

methodology is prone to producing false positives,

particularly for executable files that are not widely

distributed among the sample population. As a

result, you may find that the DCA installer is being

flagged as a possible threat by your virus detection

software. When this happens it may be

quarantined, which prevents it from being

installed. If this occurs, contact your system

administrator or virus detection vendor for

information about removing it from quarantine.

For more information about the Symantec issue

specifically, visit this page: http://

community.norton.com/t5/Norton-Internet-

Security-Norton/Clarification-on-WS-Reputation-1-

detection/m-p/232155/highlight/true#M112299

To install and activate the Printer DCA:

1. Double-click the filename Printer DCA 4

.x.x.x.msi

installation file.

2. The Printer DCA Setup Wizard opens to the Welcome to the

Pri

nter DCA Setup Wizard screen. Click Next to continue.

3. Read through the End-User License Agreement, check I accept

the ter

ms in the License Agreement and click Next to

continue. If you do not accept the terms, the installation process

will not continue.

4. In the Select Installation Folder scre

en, either leave the default

folder displayed, or enter a new destination folder. Click Next to

continue.

5. In the Ready to Install screen, click Install

to begin installation

or click Cancel to exit.

6. In the Completing the Printer DCA Setup Wizard screen, leave

check

ed or uncheck Launch Printer DCA and click Finish.

7. After the Printer DCA is launched, in the second End-User

License Agre

ement, select Accept to continue or select Decline

to not continue.

8. In the Welcome to the Printer DCA-Setup Wizard, select the

language

from the drop down list and select Next.

9. In the Printer DCA Activation scre

en, enter the following:

• Enter the server information for the server that the Printer

DCA

will be sending information to in the Server box.

• Enter the PIN code in the PI

N Code box.

• Optionally, if the location is using a proxy server that you

ant to configure at this point (you will also be able to do so

PrintFleet Printer DCA

Using the Printer Data Collection Agent

after installation), click Show Proxy Configuration. See

“Using proxy settings” on page 10.

•Click Next.

Note During the activation process the Printer DCA

performs

a web service discovery. If it fails to

detect the web service, it automatically performs a

subsequent test to help diagnose the nature of the

problem. This subsequent test involves sending the

following http network request:

http://networktest.printfleet.com/

10. In the Scan Settings screen, you will be shown a list of

preconfigured IP r

anges that will be added to your default

Printer DCA network scan. This can be changed after installation

is complete if necessary. Click Next.

11. In the Intelligent Updates screen, y

ou will be given the option to

disable Intelligent Updates. It is recommended that Allow

Intelligent Updates remains selected unless there is a strong

reason to turn it off. See “Enabling Intelligent Update” on

page 12.

12. You also have the option to disable Remote Configuration.

emote Configuration allows you to view and edit values for

certain device attributes remotely via PrintFleet Optimizer. The

Enable Remote Configuration option is recommended. See

“Enabling Remote Configuration” on page 12. Click Next.

13. In the Setup is Complete s

creen, by default, the Open the

Printer DCA Interface and Start the Printer DCA Service

are both selected. Optionally, you can turn off one or both of

these options. Click Finish.

At some point over the life of the Printer DCA installation, you may

need to

reactivate it, for example, if you were given an activation

code with an expiry date, or if you need to redirect the Printer DCA

to a new server. You can enter a new activation code from an

existing Printer DCA installation.

To reactivate the Printer DCA:

1. On the Tools menu,

click Reactivate Printer DCA.

2. If you are redirecting the Printer DCA to a new server and/or

port,

enter the new information in the Server box.

3. Enter the new activation code in the PIN Code bo

4. Click Activate.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

2.3 Managing the Printer DCA service

The Printer DCA runs as a Windows service by default. Alternatively,

the Printer DCA can be set up as a scheduled task.

Note PrintFleet Optimizer includes Remote Configuration

functionali

ty which enables reading and updating

device information for supported Canon devices in

real time. If you want to use this functionality you

should not install the Printer DCA as a scheduled

task.

Installing and

starting the

Printer DCA

service

The Printer DCA service can be installed, uninstalled, started, or

stopped at any time. You may need to reinstall the Printer DCA

service if you have previously been running the Printer DCA as a

scheduled task, or if the Printer DCA service was uninstalled for any

other reason. If you have been running the Printer DCA as a

scheduled task, delete the scheduled task before reinstalling the

Printer DCA service.

The Printer DCA service starts automatically. If you have enabled

the R

emote Configuration functionality, when the Printer DCA

service starts it will run a process called pf-relay.exe using port

9976/tcp. This process enables PrintFleet Optimizer to connect

directly to supported Canon devices and is required if you are going

to use the Remote Configuration functionality.

To install, uninstall, start, or

stop the Printer DCA service:

• Under the Sta

tus tab of the Printer DCA, in the Service area,

beside Printer DCA Status, click the Options button, and

select the operation you want to perform.

Setting up the

Printer DCA as a

scheduled task

To set up the Printer DCA as a scheduled task instead of a service,

you must first uninstall the Printer DCA service, and then create the

Printer DCA scheduled task. The procedure for creating a scheduled

task varies according to your operating system.

To uninstall the Printer DCA service:

•In the Sta

tus tab, click Options and select Uninstall.

To create a scheduled task for the Printer DCA

using

Windows 7, Windows 8, Windows Server 2008 R2, or

Windows Server 2012:

1. Navigate to Ad

ministrative Tools, and open Task Scheduler.

2. In Task Scheduler,

from the Action menu, click Create Task.

3. In the Cre

ate Task dialog box, on the General tab, in the

Name box, type a recognizable name for the task (such as

DCATask).

4. In the Secur

ity options area:

• Select Ru

n whether user is logged in or not.

• Select Run with highest priv

ileges.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

5. Click the Triggers tab.

6. On the Triggers page, click New. The New Trigger dialog box

opens.

7. In the New Trigger dialog box:

•In the Settings area, select Daily.

•In the Advanced Settings area, select the Repeat task

every check box, choose 30 minutes from the drop-down

list, and set the duration to Indefinitely.

•Also in the Advanced Settings area, select the Enabled

check box.

•Click OK.

8. Click the Actions tab.

9. On the Actions page, click New. The New Action dialog box

opens.

10. In the New Action dialog box:

•In the Settings area, use the Browse button to navigate to

and select the PrinterDCAService.exe file.

•In the Add Arguments box, type commandline.

•Click OK.

11. Click the Settings tab.

12. On the Settings page, clear the Stop the task if it runs

longer than check box.

13. Click OK.

2.4 Configuring communication settings

During the Printer DCA installation, the Printer DCA will attempt to

establish basic communication with the central server using either

HTTPS (default) or HTTP (secondary). Proxy settings can also be

configured during installation, or at any time afterwards. If

communication with the server is successful during installation, it is

not necessary to change the communication method, port, or proxy

settings.

Changing and

testing the

communication

method and port

There are two methods the Printer DCA can use to send information

to the central server: HTTPS and HTTP. During installation, the

Printer DCA will attempt to establish communication with the

central server, first, with HTTPS (port 443), and if that fails, HTTP

(port 80). If you don’t use the default port for your chosen method

of communication, you will need to change this in the Printer DCA.

You can change the communication method and port at any time.

To change the Printer DCA communication method and port:

1. Under the Communication tab of the Printer DCA, in the

Communication Method area, type in the protocol, followed

by the hostname.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

2. Optional--only if you use a non-standard port--enter the port

number after a colon after a hostname. For example,

printfleet.com:84.

3. Click the Test button t

o verify that communication can be

established with the central server. You will receive either a

success or failure message.

Note When the Printer DCA perform

s the test, if one or

more files fail to transmit, it automatically

performs a subsequent test to help diagnose the

nature of the problem. This subsequent test

involves sending the following http network

request:

http://networktest.printfleet.com/

4. Click Save t

o retain changes.

If you are having problems obtaining s

uccessful communication

between the Printer DCA and the central server, see

“Troubleshooting Printer DCA communication problems” on

page 12.

Using proxy

settings

If a network being scanned with a Printer DCA uses a proxy server,

you can configure the Printer DCA to use the proxy settings, which

will allow the Printer DCA to scan the network.

Note Each Windows login account has its own proxy

con

figuration. When the Use Windows proxy

settings option is selected, the Printer DCA service

and the Printer DCA application GUI each use their

own configuration. This can result in different

settings between when a user runs the Printer DCA

application and when the service runs using local

system account settings.

To use a manual proxy configuration:

1. Under the Comm

unication tab of the Printer DCA, in the Proxy

Configuration area, select one of the following: Use Windows

proxy settings (no other configuration required), Use custom

proxy settings, or None (to disable proxy settings).

2. If you have selected Use custom

proxy settings, enter the

server and port information in the Server and Port boxes,

respectively.

3. If the proxy server requires authentication, select the

Authenti

cation check box, and then do one of the following:

• Select Defa

ult to use the authentication currently being

used on the computer installed with the Printer DCA.

• Select Cu

stom, and then click Load Current to populate

the fields with the current authentication being used by the

computer installed with the Printer DCA, or choose the

PrintFleet Printer DCA

Using the Printer Data Collection Agent

appropriate authentication type from the Authentication

Type drop-down list and enter username, password, and

domain information in the Username, Password, and

Domain boxes, respectively.

Note When you click Load Current, all

fields except for

Password are populated.

4. In the Comm

unication Method area, click Test to verify the

settings are working.

5. Click Save.

Changing the

web service

settings

The Web Service Timeout determines the maximum time that will

be allowed for communication between the Printer DCA and the

central server. By default, the Web Service Timeout is 30

seconds; if necessary, the timeout can be increased or decreased at

any time.

To change the web s

ervice timeout:

1. Under the Comm

unication tab, in the Communication

Settings area, enter or select the desired timeout in the Web

Service Timeout box.

2. Click Save.

The Web Se

rvice Discovery timeout controls the initial connection

to the server and the auto-selection of http/https. By default, the

Web Service Discovery timeout is 5000 milliseconds; if

necessary, the discovery timeout can be increased or decreased.

Note During the web service discovery a DNS lookup

function i

s used to look for a DNS TXT record.

To change the web service discovery timeout:

1. Under the Comm

unication tab, in the Communication

Settings area, enter or select the desired timeout in the Web

Service Discovery box.

2. Click Save.

By default, the Printer DCA determines the

location of the PrintFleet

Optimizer web services by performing a web service discovery using

the domain name you specified when setting up PrintFleet

Optimizer. If you subsequently change your domain name, you can

add a DNS TXT record in which you can specify the new location of

the web services. The next time the Printer DCA performs the web

service discovery it will detect the new location.

To change the web service location:

• Create a DNS TXT record, including either of the following:

• dca4ws=http://your_new_domain/PF

E_WS/

PrintFleet Printer DCA

Using the Printer Data Collection Agent

• dca4ws=https://your_new_domain/PFE_WS/

where your_new_domain i

s your new domain address (such as

mycompany.com).

Note The web service location is not stored by the

inter DCA, so the DNS TXT record will need to

remain.

Enabling

Intelligent

Update

When Intelligent Update is enabled, the PrintFleet administrator can

remotely update and perform other remote actions on the Printer

DCA. This is important to ensure you are always able to collect the

highest quantity and quality of information available. See “Remotely

managing Printer DCA installations using Semaphore” on page 39.

To enable Intel

ligent Update:

1. Under the Comm

unication tab, in the Communication

Settings area, select the Enable Intelligent Update check

box.

2. Click Save.

Enabling Remote

Configuration

If you have devices that support remote configuration, and you

want to be able to configure them remotely using the Remote

Configuration functionality automatically provided with PrintFleet

Optimizer, you will need to ensure that the Enable Remote

Configuration check box is selected.

To enable Remote Configuration:

1. Under the Comm

unication tab, in the Communication

Settings area, select the Enable Remote Configuration

check box.

2. Click Save.

Note To apply this setting you must save your changes

and

restart the Printer DCA.

Troubleshooting

Printer DCA

communication

problems

If you are unable to obtain successful communication between the

Printer DCA and the central server after setting the proper

communication method and port (see “Changing and testing the

communication method and port” on page 9) and configuring proxy

settings if necessary (see “Using proxy settings” on page 10), use

PrintFleet Printer DCA

Using the Printer Data Collection Agent

the following table to troubleshooting potential communication

problems.

Table 3: Troubleshooting Printer DCA Communication

Problems

Check if... If not...

the selected send method

(HT

TP or HTTPS) corresponds

with the port you have chosen

to transmit data through.

change the send method to

orrespond with the port

number chosen, or change the

port number to correspond with

the send method chosen.

the port you have selected is

open on the

network.

have the network administrator

open the selected port.

the PrintFleet distributor has a

alid SSL security certificate, if

you are attempting to send via

HTTPS.

see the PrintFl

eet Optimizer

User Guide for instructions on

setting up a proper security

certificate.

the Printer DCA is successfully

col

lecting data from the

internal network by looking in

the data_queue or

data_archive folder located in

the folder where the Printer

DCA was installed—if there is

data in this folder, the Printer

DCA is successfully collecting

data.

the problem is not with the

end method, but with the

collection of data on the

internal network.

the destination URL is correct

y looking in the Summary

area of the Status tab in the

Printer DCA.

obtain a new PIN code and

reac

tivate the Printer DCA. See

“Installing and activating the

Printer DCA” on page 4.

the network is free of firewalls. there are not usually problems

th firewalls, but ask the

network administrator if there

is a chance this may be the

problem.

2.5 Configuring network scan settings

The Printer DCA network scan settings determine how the Printer

DCA collects information from the internal network, and provides

options for transmitting the information to the central server. Scan

profiles can be used to configure multiple types of network scans

that will run independently. For example, you might want different

scan and transmission settings for networked and local devices.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

Network scan settings are independent of communication settings,

which specify how the Printer DCA will communicate with the

central server, and if and how the central server can communicate

with the Printer DCA and/or a specific device on the network (see

“Configuring communication settings” on page 9).

Managing scan

profiles

You can use profiles to configure multiple types of network scans.

For example, you might want to scan networked devices every hour,

and local devices once a day—these would be two different scan

profiles. You might also want a different scan profile for one or two

high priority devices that you want to scan more frequently.

Depending on your environment, you might have multiple uses for

an profiles, or you might not need more than one. When you first

install the Printer DCA, you will have one scan profile called

Default.

To create a new scan profile:

1. Under the Sca

n tab, beside Scan Profile, click Add.

2. In the New Profi

le dialog box, enter a name to associate your

new profile with, and click OK. A Copy Current Profile? dialog

opens.

3. In the Copy Current Profile? dialog, do

one of the following:

•Click Ye

s if you want to copy the settings from the General,

Advanced, and Local tabs of the current profile.

•Click No i

f you want to manually configure all settings under

the General, Advanced, and Local tabs.

4. Click Save.

To edit an existing scan profile:

1. Under the Scan

tab, select the profile you want to edit from the

Scan Profile list.

2. Edit settings as applicable under the General, Advanced, and

Loca

l tabs.

3. Click Save.

To delete a scan profile:

1. Under the Sca

n tab, select the profile you want to delete from

the Scan Profile list.

2. Beside Scan Profile, cli

ck Delete.

3. In the Delete Profile? d

ialog box, click Yes.

Warning If you delete a scan profile, you will no longer be

col

lecting information from the devices specified in

the profile, unless they are included in a different

profile.

Specifying which

devices to scan

The Printer DCA only scans the IP addresses and/or hostnames

specified in each scan profile. When the Printer DCA is first installed,

it selects a default set of IP addresses to scan based on either

PrintFleet Printer DCA

Using the Printer Data Collection Agent

Active Directory or, if that is not available, the primary network card

on the system installed with the Printer DCA. These IP addresses

are automatically added to the Default scan profile.

If the default set of IP addresses

captures all the devices on the

network that you want to scan, and you do not want multiple scan

profiles, you do not have to further specify the devices for the

Printer DCA to scan. If, however, you want to adjust the devices

included in the default scan, or if you have more than one scan

profile, you will need to further configure which IP addresses and/or

hostnames to include.

Single IP addresses, ranges of IP addresses, and

hostnames can all

be used to specify devices to include or exclude from a network

scan. There are two general purposes for excluding a device or

range of IP addresses from a network scan: (1) to specifically not

collect information from a device or set of devices; or (2) to remove

IP addresses that you know do not have printing devices on them to

create the most efficient scan range (shorter network scan time).

Important It is recommended that the network administrator

at the locati

on with Printer DCA installed help set

up the Printer DCA scan range.

To add devices to, or exclude devices from, a Printer DCA

twork scan range:

1. Under the Sca

n tab, make sure the correct scan profile is

selected from the Scan Profile list. For more information on

scan profiles, see “Managing scan profiles” on page 14.

2. Under the Gener

al tab, in the Ranges area, do one or more of

the following:

• To automatically obtain an additional default scan range

rom the one specified during Printer DCA installation),

select Default Range, and then select either From Active

Directory or the applicable network card for the system

installed with the Printer DCA.

• To specify a range of IP addresses, select IP Range, an

enter the IP address of the beginning of the range in the left

box, and the IP address of the end of the range in the right

box.

• To specify a single IP address, select IP Addres

s and enter

the IP address in the box.

• To specify a hostname, select Ho

stname and enter the

hostname in the box.

3. Click Add or

Exclude.

4. Repeat steps 2-3 as necessary.

5. Click Save.

PrintFleet Printer DCA

Using the Printer Data Collection Agent

To remove devices, or device exclusions, from a Printer DCA

network scan range:

1. Under the Scan tab, make sure the correct scan profile is

selected from the Scan Profile list. For more information on

scan profiles, see

“Managing scan profiles” on page 14.

2. Under the General tab, in the Ranges area, under Scan List,

do one of the following:

• To remove one or more individual items from the scan range,

select the item, and then click Remove.

• To remove every item from the scan range, click Clear, then

click Yes in the Clear Scan List? dialog that opens.

3. Click Save.

You can also export and import entire lists of scan ranges. To create

a file with scan range settings, save a text file with each

specification on a separate line. Use parentheses to indicate scan

range exclusions. The following is an example of the contents of a

text file ready for import; the example indicates, from top to

bottom: an IP range to include, a single IP address to include, a

hostname to include, and an IP range to exclude.

10.0.0.1-10.0.0.200

10.0.1.10

examplehostname

(10.0.0.10-10.0.0.50)

To export current scan range settings to a text file:

1. Under the Scan tab, make sure the correct scan profile is

selected from the Scan Profile list. For more information on

scan profiles, see

“Managing scan profiles” on page 14.

2. Under the General tab, in the Ranges area, under Scan List,

click Export.

3. Save the file to the desired location.

To import scan range settings from a text file:

1. Under the Scan tab, make sure the correct scan profile is

selected from the Scan Profile list. For more information on

scan profiles, see

“Managing scan profiles” on page 14.

2. Under the General tab, in the Ranges area, under Scan List,

click Import.

3. Select and open a properly formatted text file.

4. Click Save.

You can also use PrintFleet Suite Pro (purchased separately) to

determine the appropriate scan ranges prior to configuring the

Printer DCA.

To determine the optimal IP range settings using PrintFleet

Suite Pro:

1. In PrintFleet Auditor, click Advance Scan.

2. Do one of the following:

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