TOSHIBA
Business Telephones
Helping You
Communicate Better
IP5000-series Telephone
Quick Reference Guide
®
2 IP5000-series Telephone Quick Reference Guide 03/12
IP5000-Series Telephones
A
B
C
E
F
G
J
K
I H
10 Programmable Feature Buttons
9-Line LCD
D
L
M
B
E
F
G
J
K
H
I
A
20 Programmable Feature Buttons
4-Line LCD
C
D
IP5000-series Telephone Quick Reference Guide 03/12 3
Legend
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F. Microphone LED Button
G. Speaker LED Button
H. Volume
I. Hold Button
J. Microphone
K. Tilt stand
L. Navigation Key
M. Toggle button – Call Processing screen and HTML browser
or Programming screens
D
B
J
KI
A
E
F
G
H
10 Programmable Feature Buttons
4-Line LCD
C
4 IP5000-series Telephone Quick Reference Guide 03/12
Personal Preferences
To customize your telephone, you can adjust the following settings.
Volume Control
To adjust handset volume
During a call, press down Vol or Vol . When you hang
up, volume returns to default.
To adjust the speaker volume for internal/external calls and
background music
Press Spkr and use Vol or Vol to adjust volume level.
Press
Spkr to exit.
To adjust Ring Tone, Handsfree Answerback and Speaker
Off-hook Call Announce
With an idle phone and handset on-hook, press Vol or
Vol .
LCD Contrast
Available on backlit telephones.
To adjust the LCD contrast on the backlit telephones
1. Press and hold down the
Mic button.
2. Press and release
Vol or Vol repeatedly.
Note Holding down the Vol key does not continue to change
the setting. The key must be pressed for each step of contrast
change.
Brightness Control
To change the LCD back light brightness
For the 4-line LCD telephones:
1. Press Hold+3+6+9 (simultaneously).
2. To increase or decrease brightness, press
Bright or Dim
softkey on the telephone.
3. Lift the handset off-hook / on-hook to save the settings.
For the 9-line LCD telephones:
1. Press
Hold+3+6+9 (simultaneously).
2. From the IP Configuration screen, press the
Others
softkey.
3. Press the
BL Bright softkey.
4. Enter a number 0:Dim - 3:Bright.
5. Press
Set softkey twice to return to the IP Configurations
screen.
6. Lift the handset off-hook / on-hook to save the settings.
IP5000-series Telephone Quick Reference Guide 03/12 5
Backlight On / Off
To change Backlight Settings
For the 4-line LCD telephones:
1. Press
Hold+3+6+9 (simultaneously).
2. Press the
Mic button.
3. Press the
Hold button to display the LCD Backlight Setting
menu.
4. Press
Feature Key 1 (FK1: located on the bottom left-
hand side row of programmable buttons on the telephone)
and choose from one of the selections below:
• Always Off: Press
1 followed by Hold, Hold
• Always On: Press 2 followed by Hold, Hold
• On Demand/Synchronized: Press
3 followed by Hold,
Hold
On Demand/Synchronized setting turns the backlight on
when there is any activity on the telephone, and then keeps
the backlight on for 30 seconds (default setting).
When On Demand/Synchronized is selected the following
steps can be completed to customize the backlight timer:
Note
From an idle phone perform steps 1~3 first.
5. Press FK2 (located directly above FK1) to display Backlight
Timer menu.
6. Enter 2 digit value between 01 and 30 which represents 10 –
300 seconds respectively.
7. Press
Hold, Hold to save your entry.
8. Lift the handset off hook / on hook to save settings.
For the 9-line LCD telephones:
1. Press
Hold+3+6+9 (simultaneously).
2. From the IP Configurations screen, press the Others
softkey.
3. Press
BL Mode.
4. Choose the softkey associated with the mode desired:
Always Off
Always On
On Demand
5. Press
Set softkey to save your changes.
6. If On-demand is chosen, press
BL Timer softkey to
change the Backlight time, otherwise proceed to Step 8.
7. Enter a number from 1:min - 30:max.
8. Press Set softkey two times to return to IP
Configurations.
9. Lift the handset off hook / on hook to save settings
6 IP5000-series Telephone Quick Reference Guide 03/12
Quick Reference Features
Below is a list of features to help you with basic telephone functionality.
Making a Call
Handset
1. To make a call, lift the handset, then dial the number.
2. When connected, you can continue to use the handset or switch
to speakerphone by pressing Spkr and replacing the
handset.
Spkr Button
1. To make a call, press Spkr.
2. Dial the number.
3. When connected, you can continue to use the speakerphone or
lift the handset and continue the conversation.
Dial Directory
1. Press DIR soft key to access the Select Directory menu.
2. Choose the directory you wish to access and use the dial pad to
enter the name.
The soft keys on the Select Directory are:
My = Personal Speed Dial Names
EXTR= System Speed Dial Names
INTR = Directory Number Names
Dial = Cancel directory, get dial tone.
• Press FIND to start the directory search.
• Press
NEXT to move forward.
• Press
BACK to move backwards.
• Press
CALL to connect to the directory entry
selected.
• Press
CNCL to quit the directory search.
Notes
• If a directory is not selected and a name is entered, all
directories will be searched.
• To enter names from the dial pad, press the dial pad button
associated with the letter to be entered. Press the button once
for the first letter, twice for the second letter, etc. Left and
Right Soft Keys are available to move the cursor.
Answering a Call
Incoming calls will ring on your telephone and be accompanied by a
green flashing PDN button (your extension button). The status light on
the top of your phone will also flash:
RED for incoming external call
GREEN for incoming internal call.
Lift the handset or press Spkr.
Note If you don’t have Ringing Line Preference: press the
flashing line or extension button and lift the handset.
IP5000-series Telephone Quick Reference Guide 03/12 7
Caller ID Button
To scroll through a list of numbers that called your telephone
The following steps require your telephone to have a
programmed feature button for Caller ID.
1. Press the Caller ID button.
2. Use
Vol and Vol or NEXT and PREV softkeys to
scroll through the numbers.
3. Press
CALL to dial the number.
Call Forward - Any Calls (Internal & External)
Enter the button sequence below
All Calls: Press Ext. + #6011 + Destination Number
Busy: Press Ext. + #6021 + Destination Number
No Answer: Press Ext. + #6031 + Destination Number +
Timer (seconds, 2-digits) +
#
Busy No Answer: Press Ext. + #6041 + Destination Number +
Timer
(seconds, 2-digits) + #
Cancel: Press Ext. + #6051
Call Park Orbits
To park a call
1. While on a call, press Call Park.
2. Specify the Park Orbit using one of the following:
• Press
*
and the system automatically selects a General
Park Orbit between
7000~7019. The chosen orbit
appears on the LCD.
• Enter a valid extension.
• Press
# and the system automatically selects your
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings back
to your phone.
To retrieve a parked call
1. Press
Call Park.
2. Enter the Orbit Number where the call is parked.
8 IP5000-series Telephone Quick Reference Guide 03/12
Call Transfer
Simple Transfer
1. While on a call, press TRNS soft key.
2. Dial the extension number and the call is transferred.
If your telephone doesn’t have a display, or if you would like
to announce the call
1. While on a call, press
Cnf/Trn.
2. Dial the extension number. (Optional: Stay on the line to
announce the call).
3. Hang Up.
Note During call transfer you can reconnect to the original
caller by pressing your flashing extension button.
Conference Calls
1. While on a call, press Cnf/Trn.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. All parties are
conferenced.
Note If you receive a busy tone or if the station does not
answer, press the flashing line button to return to the original call.
4. Repeat Steps 1~3 to add more lines. You can conference up to
eight parties.
To transfer conference control
Note When the person who initiates the conference (master)
hangs up, control transfers to the first internal station added to the
conference. If no internal stations are in the conference, the call
disconnects.
1. Perform Steps 1 and 2 above to add the line to which you wish
to transfer conference control.
2. Announce the call and hang up to transfer the call. This station
is now the conference “master” with the ability to add or delete
parties.
To hold a conference call
If you are the “master” conference controller, press Hold
once (or twice for Executive Hold) to place the conference
call on hold.
The conference continues and you can join at any time
without giving up “master” abilities. Music-on-hold is
suppressed in this mode.
To conference two outside Lines
1. While talking on an outside call, press
Cnf/Trn.
2. Access an outside line.
3. After the party answers, press
Cnf/Trn twice and hang up.
Note If you receive a busy tone or if the station does not
answer, press the flashing line button to return to the original call.
IP5000-series Telephone Quick Reference Guide 03/12 9
Hold
1. To place a call on Hold, press the Hold button.
2. To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your phone.
If you are busy on another call, you hear two tone bursts. If the
held party hangs up, the call is released.
To place a call on Exclusive Hold
While on a call, press Hold twice. This places the call on
Exclusive Hold; no one else will be able to access that line.
To place a call on Automatic Hold
While on a call, press another extension button to receive/
originate a new call. You can switch between calls without
having to press Hold.
Make sure this feature is programmed on your system; if not,
existing calls will drop.
Mic/Mute Button
Mute on the IP5000-series telephones mutes not only the microphone
but also the handset microphone as well. The MIC button on the
telephones toggles between Mic and Mute. When Mic button is lit,
handsfree communication is supported, when
Mic is pressed and light
is off, Mute is enabled.
During a handsfree conversation, press the Mic key, the red
indicator will turn off; the microphone and handset are
muted.
Press the Mic key again to resume hands free communication,
the red indicator will turn on.
One Touch
Important! The procedures below are for IP5000-series telephones
connected to Strata CIX systems.
For IPedge refer to the IPedge Telephone, Messaging
and Call Manager User Guide.
To store a number on the One Touch button
1. Dial
#9876.
2. Press a
One Touch button.
3. Enter the number to be stored.
4. Press the
One Touch button again.
Note One Touch buttons must be programmed on a
Programmable Feature Button.
10 IP5000-series Telephone Quick Reference Guide 03/12
Paging
To make an All Call Page
1. With the handset off-hook, press
All Call Page. This pages
all phones in the All Call Page Group, and may page external
speakers (depends on programming).
2. Make your announcement, then hang up.
Speed Dial
Important! The procedures below are for IP5000-series telephones
connected to Strata CIX systems.
For IPedge refer to the IPedge Telephone, Messaging
and Call Manager User Guide.
To store a Station Speed Dial Number
1. Dial
#9876.
2. Press
Spdial.
3. Enter a Speed Dial Code (100~199).
4. Enter the number to be stored (32 digits max.).
5. Press
Spdial button to store the entry.
6. Repeat steps 2~5 to add more speed dial numbers.
7. To end programming session, lift and replace the handset.
To clear a number from a Station Speed Dial code
Repeat the previous procedure skipping Step 4.
To make a call using Speed Dial
1. Lift the handset. Press Spdial, then dial the Speed Dial
Number.
2. Access a outside line (if necessary).
Note You may need to lift the handset and access an outside line
before pressing Spdial (depending on your telephone setup).
CAUTION! Do not use cleansers that contain benzene, paint
thinner, alcohol or other solvents on the
telephone's rubber feet. The color of the rubber
may transfer to the desk or mounting surface.
12 IP5000-series Telephone Quick Reference Guide 03/12
Toshiba America Information Systems, Inc.,
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
(949) 583-3700 www.telecom.toshiba.com
© 2008~2012 Toshiba America Information Systems, Inc. Printed in U.S.A.
All product, service and company names are trademarks, registered trademarks or
service marks of their respective owners. Information including specifications, content
and contact information is subject to change without notice. Some features require
optional hardware to support full capabilities.
IP5000-QRG-VB
Version B, March 2012
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