PX3004
NEO Handheld Computer
Quad Desktop Dock and Charger
User Manual
PN 1081342.A
ISO 9001 Certied
Quality Management System
© Copyright 2008 by Psion Teklogix Inc., Mississauga, Ontario, Canada
This document and the information it contains is the property of Psion
Teklogix Inc., is issued in strict condence, and is not to be reproduced or
copied, in whole or in part, except for the sole purpose of promoting the sale
of Psion Teklogix manufactured goods and services. Furthermore, this docu-
ment is not to be used as a basis for design, manufacture, or sub-contract, or
in any manner detrimental to the interests of Psion Teklogix Inc.
Return-To-Factory Warranty
Psion Teklogix provides a return to factory warranty on this product for
a period of twelve (12) months in accordance with the statement of War-
ranty and Product Support provided at:
www.psionteklogix.com/warranty
The warranty on Psion Teklogix manufactured equipment does not extend
to any product that has been tampered with, altered, or repaired by any
person other than an employee of an authorized Psion Teklogix service
organization. See Psion Teklogix terms and conditions of sale for full
details.
Important: Psion Teklogix warranties take effect on the date of
shipment.
Service
Psion Teklogix provides a complete range of product support services to
its customers. For detailed information, please refer to “Support Services
& Worldwide Ofces” on page 10. This section also provides information
about accessing support services through the Psion Teklogix web site.
List of Approvals
North America
EMC: FCC part 15, subpart J; class A
Europe
EMC and Low Voltage Directives
This equipment complies with the essential requirements of EMC Direc-
tive 2004/108/EC and Low Voltage Directive 72/23/EEC.
E Mark
When used in a residential, commercial or light industrial environment
the product and its approved UK and European peripherals fulll all
requirements for CE marking.
Declaration Of Conformity
Declaration of Conformity Documents are provided at:
www.psionteklogix.com/DoC
Waste Electrical and Electronic Equipment (WEEE)
Directive 2002/96/EC
This Product, and its accessories, comply with the requirements of the
Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/
EC. If your end-of-life Psion Teklogix product or accessory carries a label
as shown here, please contact your local country representative for details
on how to arrange recycling.
For a list of international subsidiaries, please go to:
http://www.psionteklogix.com/EnvironmentalCompliance
Restriction On Hazardous Substances (RoHS) Directive
2002/95/EC
What is RoHS?
The European Union has mandated that high environmental standards be
met in the design and manufacture of electronic and electrical products
sold in Europe, to reduce hazardous substances from entering the environ-
ment. The “Restriction on Hazardous Substances Directive (RoHS)” pre-
scribes the maximum trace levels of lead, cadmium, mercury, hexavalent
chromium, and ame retardants PBB and PBDE that may be contained in
a product. Only products meeting these high environmental standards may
be “placed on the market” in EU member states after July 1, 2006.
RoHS Logo
Although there is no legal requirement to mark RoHS-compliant products,
Psion Teklogix Inc. indicates its compliance with the directive as follows:
The RoHS logo located either on the back of the product or underneath
the battery in the battery compartment (or on a related accessory such as
the charger or docking station) signies that the product is RoHS-compli-
ant as per the EU directive. Other than as noted below, a Psion Teklogix
product that does not have an accompanying RoHS logo signies that it
was placed on the EU market prior to July 1, 2006, and is thereby exempt
from the directive.
Not all accessories or peripherals will have a RoHS logo due to physical
space limitations or as a result of their exempt status.
Disclaimer
Every effort has been made to make this material complete, accurate, and
up-to-date. In addition, changes are periodically added to the informa-
tion herein; these changes will be incorporated into new editions of the
publication.
Psion Teklogix Inc. reserves the right to make improvements and/
or changes in the product(s) and/or the program(s) described in this
document without notice, and shall not be responsible for any damages,
including but not limited to consequential damages, caused by reliance on
the material presented, including but not limited to typographical errors.
Table Of Contents
1. Safety Instructions for the PX3004 and Power Adapter. . . . . . . 1
2. PX3004 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Operator Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2 Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. PX3004 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . 4
3.1 Docking the NEO Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 4
3.2 Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
4. Cleaning The PX3004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
5. Troubleshooting . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . .. . . . . . 6
5.1 The NEO ..Charge Indicator is OFF When Docked . . . . . . . . 6
5.2 The NEO.. Charge LED Rapidly Flashes Green. . . . . . . . . . . 6
5.3 RJ45 Green LED OFF...Connected to an Active Network . . . 7
5.4 Yellow LED OFF .. Connected .... 100Base-T Network . . . . . 7
5.5 Power LED Remains OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
6. Support Services & Worldwide Ofces . . . . . . . . . . . . . . . . . . 8
6.1 Technical Support . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
6.2 Product Repairs . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
6.3 Worldwide Ofce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Psion Teklogix PX3004 User Manual
1
1. Safety Instructions for the PX3004 and Power Adapter
Important: Use the Power Adapter specied or recommended by Psion
Teklogix
Before using the PX3004 read all instructions and cautionary markings •
on the Quad Dock and Power Adapter.
The PX3004 shall be used to charge only the Handheld Computer and •
batteries recommended by Psion Teklogix.
The Power Adapter shall comply with National safety regulations of the •
country where the equipment is to be used.
Use of an attachment not recommended or sold by manufacturer may •
result in re, electric shock, or personal injury.
To reduce risk of damage to the electric plug and cord when unplug-•
ging the charger, pull the plug rather than the cord.
Make sure the cord is positioned so that it is not stepped on, tripped •
over, or otherwise subjected to damage or stress.
Do not operate the PX3004 or Power Adaptor with a damaged cord or •
plug. Replace immediately.
Do not operate the PX3004 or Power Adapter if it has received a sharp •
blow, been dropped or otherwise damaged in any way; it should be
inspected by qualied service personnel.
Do not disassemble the PX3004 or the Power Adapter; it should be •
repaired by qualied service personnel. Incorrect reassembly may
result in electric shock or re.
Psion Teklogix PX3004 User Manual;
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To reduce risk of electric shock, unplug the Power Adapter from the •
outlet before attempting any maintenance or cleaning.
Do not expose the Power Adapter or PX3004 to rain or snow.•
An extension cord should not be used unless absolutely necessary. Use •
of an improper extension cord could result in re or electric shock. If
an extension cord must be used, make sure:
The plug pins on the extension cord are the same number and shape 1.
as those on the power adapter.
The extension cord is properly wired and in good electrical condition 2.
and that the wire size is larger than 16 AWG.
PX3004 storage temperature is from -30°C to +60°C (-22°F to 140°F). •
Operating humidity and temperature is 5-95% non-condensing, and
0°C to +40°C (32°F to 104°F)
The Ethernet connection is for indoor use only.•
Psion Teklogix PX3004 User Manual
3
2.0 PX3004 Introduction
The PX3004 Quad Dock and Charger with Power Adapter (Figure 2.0)
is a desktop model designed to accept as many as four NEO terminals.
The PX3004 station powers the docked NEO terminals and their internal
battery charger. The PX3004 also connects a 10/100 Base-T Ethernet
network to the docked NEO terminals.
Figure 2.0 PX3004 Quad Docking Station and Power Adapter
2.1 Operator Controls
The PX3004 has no operator controls or power switch.
2.2 Indicators
The PX3004 has two rear Ethernet LEDs and one power LED on the top
left hand corner of the product. The Power Adapter also has a power
on/off LED. (See gure 3.1, page 5).
Psion Teklogix PX3004 User Manual;
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3. PX3004 Operation
3.1 Docking The NEO Terminal
Insert the Power Adapter Mini Fit Jr plug into the PX3004 rear DC
input receptacle. The PX3004 Power LED and Power Adapter LED will
glow green when powered from the mains. (See gure 3.1, page 5). The
PX3004 supplies sufcient DC power for the terminal’s internal charger.
Insert a NEO terminal in the docking station. When installed in the
docking station, the terminal’s battery charge LED will illuminate to
indicate applied external power and may charge the internal battery.
During charge the terminal LED will be a slow ashing green or solid •
yellow, depending on the charge progression. Flashing green indicates
a preliminary charge state. Yellow indicates ongoing charge.
When the battery capacity reaches 95%, the LED turns solid green.•
3.2 Ethernet Connection
Ethernet connection will be made when:
The NEO terminal is in the docking station;•
The docking station is powered by the Power Adapter;•
The docking station is connected to Ethernet network using a Category •
5 cable plugged into the RJ45 rear socket.
The rear-mounted RJ45 connector incorporates a green Link LED that
ashes to indicate the presence of data trafc. The yellow Speed LED is
steady ON when the network is 100 Mbps and OFF when the network is
10 Mbps. (See gure 3.1, page 5)
Psion Teklogix PX3004 User Manual
5
Green Power LED
Mini Fit Jr
Input Receptacle
RJ45 Ethernet
with Green/Red Link LEDs
Figure 3.1 Quad Docking Station Rear View
and Power Adapter
Green Power LED
Mini Fit Jr
Important: The Ethernet connection is for indoor use only.
Psion Teklogix PX3004 User Manual;
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4. Cleaning The PX3004
Important: Do not immerse the unit in water. Dampen a soft cloth with
mild detergent to wipe the unit clean.
Use only mild detergent or soapy water on a slightly damp cloth to •
clean the PX3004. Avoid abrasive cleaners, solvents or strong chemi-
cals for cleaning. The plastic case is susceptible to harsh chemicals.
The plastic is partially soluble in oils, mineral spirits and gasoline. The
plastic slowly decomposes in strong alkaline solutions.
To clean ink marks from the label, use isopropyl alcohol.•
5. Troubleshooting
5.1 The NEO Terminal Charge Indicator is OFF When Docked.
When a NEO terminal is docked into a powered PX3004 and there is no
charge indication on the NEO LED, there could be a problem with the
NEO terminal or with the docking station. Use a NEO terminal with a
properly functioning charge indicator to isolate the problem.
5.2 The NEO Terminal Charge Indicator Rapidly Flashes Green.
If the NEO terminal charge indicator is ashing green (fault):
Remove the NEO terminal and disconnect the adaptor DC power cable.•
Wait at least 20 seconds, and then plug the cable in again.•
Insert the NEO terminal in a PX3004 dock. If the NEO charge indicator •
still shows a fault, the terminal requires service.
Psion Teklogix PX3004 User Manual
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5.3 RJ45 Green LED is OFF When Connected To an Active
Network.
Check the Category 5 Ethernet cable that connects to the rear Ethernet •
connector on the Quad Dock (see Figure 3.1 on page 5).
Replace if the cable is suspect.•
Contact your network administrator.•
5.4 RJ45 Yellow LED is OFF When Connected to an Active
100Base-T Network.
Check the Category 5 Ethernet cable that connects to the rear Ethernet •
connector on the Quad Dock (see Figure 3.1 on page 5). Replace if the
cable is suspect.
Replace if the cable is suspect.•
Contact your network administrator to ensure the network is running at •
100 Mbps.
5.5 Power LED Remains OFF.
Check the AC cable. Replace with the same type if you see signs of •
wear or fraying.
Check the Power Adapter LED. If the power LED is Off, the power •
adaptor may be defective and require service.
If the Power Adapter LED is On, check the Quad Dock power LED. •
If the power LED stays OFF, the PX3004 is defective and requires
service.
Psion Teklogix PX3004 User Manual;
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6. Support Services & Worldwide Ofces
Psion Teklogix provides a complete range of product support services to
its customers worldwide. These services include technical support and
product repairs.
6.1 Technical Support
For technical support in North America:
Call Toll free: +1 800 387 8898 Option 3 or
Direct Dial: +1 905 813 9900 Ext. 1999 Option 3
For technical support in EMEA (Europe, Middle East and Africa),
please contact the local ofce listed in the website below:
http://www.psionteklogix.com/EMEASupport
For technical support in Asia, please contact the local ofce listed in
the website below:
http://www.psionteklogix.com
Technical Support for Mobile Computing Products is provided via
e-mail through the Psion Teklogix customer and partner extranets.
To reach the website, go to www.psionteklogix.com, and click on the
appropriate Teknet link on the home page. Then click on the “Login”
button or the “Register” button, depending on whether you have previ-
ously registered for Teknet. Once you have logged in, search for
the “Support Request Form”.
Psion Teklogix PX3004 User Manual
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6.2 Product Repairs
For repair service in North America:
Call Toll free: +1 800 387 8898 Option 2 or
Direct Dial: +1 905 813 9900 Ext. 1999 Option 2
For repair service in EMEA (Europe, Middle East and Africa),
please contact the local ofce listed in the website below:
http://www.psionteklogix.com/EMEASupport
For repair service in Asia, please contact the local ofce listed in the
website below:
http://www.psionteklogix.com
6.3 Worldwide Headquarters
Psion Teklogix Inc.
2100 Meadowvale Blvd.
Mississauga, Ontario
Canada L5N 7J9
Tel: +1 905 813 9900
Direct:+ 1 905 813 9900
Fax: +1 905 812 6300
400217
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