BELGACOM Forum 500 User manual

Belgacom Forum™ 500

and Forum™ 5000

Forum IPhone 545

User Guide

Welcome to Belgacom

Thank you for choosing a Belgacom product that stands for the

best in quality matched with high design standards.

Forum IPhone 545

The following operating instructions will assist you in using your

Forum IPhone 545 and answer most of the questions that may

arise. If you need any extra information or support, the first peo-

ple to ask are your system administrator or retailer.

Internet:

www.belgacom.be/pabx

You can contact our Support on the following telephone numbers:

in Dutch: 0800 22 400

in French: 0800 33 400

in German: 0800 44 400

in English: 0800 55 400

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500

product families. The Forum™ 500 product family comprises the

Forum™ 523/524, Forum™ 525/526 and Forum™ 550/560

communications systems. The Forum™ 5050 communications

system belongs to the Forum™ 5000 product family.

If individual features differ on the systems, a reference is made in

this user guide.

We hope you enjoy using your Forum IPhone 545.

1

Contents

Forum IPhone 545 SIP Telephone 5

About this Manual 6

Using Your Telephone 7

z Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

z Installation Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

z Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Operating Forum IPhone 545

SIP Telephone 9

Basic Operating Functions 9

z Authorisations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

z Dedicated Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

z Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

z Communications System Main Menu . . . . . . . . . . . . . . . . . 12

z Options Menu of the Forum IPhone 545 SIP Telephone . . . . 12

z Using Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

z Touchscreen Display and Softkey Keyboard . . . . . . . . . . . . 13

Telephoning 14

z Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

z Calling with Selective Line Seizure . . . . . . . . . . . . . . . . . . 14

z Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

z Speed Dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

z Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

z Accepting a Call While Telephoning . . . . . . . . . . . . . . . . . . 17

z Holding a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

z Taking a Call from Another Terminal (Take) . . . . . . . . . . . . 17

z Accepting a Call for Another Terminal (Pickup from Group) . 18

z Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

z Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

2

Three-Party Calls 21

z Enquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

z Toggle. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

z Transferring Call to Another Caller . . . . . . . . . . . . . . . . . . 22

z Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Other Device Functions 24

z Handsfree / Open-Listening Mode. . . . . . . . . . . . . . . . . . . 24

z Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

z Adjusting Volume Level . . . . . . . . . . . . . . . . . . . . . . . . . . 24

z Selecting Code Procedures . . . . . . . . . . . . . . . . . . . . . . . 24

z Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

z Bluetooth Headset Operational. . . . . . . . . . . . . . . . . . . . . 25

Call Forwarding 26

Phone Book 28

Voicebox 29

z Querying Voicebox Messages . . . . . . . . . . . . . . . . . . . . . . 29

z Calling Voicebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Security 31

z Call Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

z Call Waiting Protection . . . . . . . . . . . . . . . . . . . . . . . . . . 31

z Telephone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

z Hot Desking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Notifications 34

z Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

z Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

z Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

SIP Telephone Menus

Forum IPhone 545 37

Main menu 37

z 1 Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

z 2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

z 3 Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

z 5 Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

z 6 Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

z 9 Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

z 0 Central settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

z “Main menu” Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . 44

3

The Options Menu 45

z Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

z Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

z Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

z Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

z Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

z “Options Menu” Menu Tree . . . . . . . . . . . . . . . . . . . . . . . 48

Configuring the Forum IPhone 545

SIP Telephone 49

Programming Function Keys 49

Restarting the Forum IPhone 545 SIP Telephone 51

Deleting a Local Configuration 52

Restoring Factory Settings 52

Forum IPhone 545 SIP Telephone Passwords 54

Picture ID Server 54

Index 56

Technical support for your

Forum® telephone exchange 59

4

5

Forum IPhone 545 SIP Telephone

Forum IPhone 545

SIP Telephone

The Forum IPhone 545 SIP telephone is a Voice over IP (VoIP) tel-

ephone in accordance with the internationally standardised SIP

standard (Session Initiation Protocol). Connected to the communi-

cations system Forum 500 / Forum 5000 you have additional

comfort functions available.

Forum IPhone 545

A special feature of the Forum IPhone 545 SIP telephone is its

high resolution backlit touchscreen display and full VGA resolution

(640 x 480 pixels). Using the latest in technology, navigation

menus are shown on this display for accessing the complete range

of functions available on this SIP telephone.

The Forum IPhone 545 SIP telephone has three dedicated trunk

keys / / with LED. Along with the 14 dedicated

keys – e.g. for the “Forward”, “Conference”, “Hold”features – the

device offers 55 user-specific softkeys on the display which can

have functions of the Forum 500 / Forum 5000 communication

system assigned to them.

About this Manual6

Forum IPhone 545 SIP Telephone

The key extensions Forum 500 Keypad Paper or

Forum 500 Keypad Display offer additional function keys for the

Forum IPhone 545 SIP telephone:

z Forum 500 Keypad Paper: offers 36 function keys

z Forum 500 Keypad Display: offers 20 softkeys respectively

programmable on three levels (total of 60 storage locations)

Up to three key extensions can be connected: three key exten-

sions of either the Forum 500 Keypad Paper type or three of the

Forum 500 Keypad Display type. Key extensions cannot be com-

bined on the Forum 500 / Forum 5000 communications system.

About this Manual

This manual describes how to use a Forum IPhone 545 SIP tele-

phone which is connected to a Forum 500 / Forum 5000 commu-

nications system.

Additional Documentation

Please also make use of the other documentation which was pro-

vided with the parts of your communications system. This docu-

mentation is located on the Forum 500 / Forum 5000 product CD.

Forum 500 Keypad Paper

Forum 500 Keypad Display

Using Your Telephone 7

Forum IPhone 545 SIP Telephone

Using Your Telephone

Safety Precautions

WARNING! Do not open the device nor any connected

accessories. You could come into contact with live parts.

Note: Repairs should only be carried out by certified expert per-

sonnel (from Belgacom Service).

z Do not allow the telephone or accessories to come into contact

with water or chemicals.

z Use (if necessary) the optionally supplied AC adapter (no.

D0023-1051-00-75) only.

z Do not use any AC adapters that show visible damage (e.g.

cracks in the housing).

z Connected headsets must comply with the standard

DIN EN 60 950-1, Point 6.2 (“Safety of information technology

equipment including electrical business equipment”).

Please contact the appropriate customer representative if you

need further information on the headsets, adapters and

adapter cables.

z To connect the Forum IPhone 545 to a local network (LAN,

Local Area Network), use a shielded CAT-5 Ethernet line (STP

line, shielded twisted pair line).

z Please ensure that no one can trip over the telephone cables.

Using Your Telephone8

Forum IPhone 545 SIP Telephone

Installation Site

Do not place devices or accessories

z near water, moisture or damp places,

z near heat sources or direct sunlight,

z in unventilated rooms,

z near devices that produce strong magnetic fields, near

electronic devices, fluorescent lamps, computers, radio

devices, television sets,

z in dusty places or in places subject to vibrations, shocks or

extreme temperature fluctuations.

Place your telephone on a non-slip surface. Surface elements of

your furniture can affect the feet of your telephone. Feet softened

by foreign substances can leave undesirable impressions on your

furniture.

Cleaning

Wipe your telephone with a slightly damp or an anti-static cloth.

Never use a dry cloth. Never use cleaning fluids.

Basic Operating Functions 9

Operating Forum IPhone 545 SIP Telephone

Operating

Forum IPhone 545

SIP Telephone

Basic Operating Functions

Authorisations

Most of the features mentioned in this manual can only be used

when you have the corresponding authorisation. Your system

administrator configures authorisations when configuring the

communications system.

Contact the system administrator when you have questions on

specific features or are not able to use a feature satisfactorily.

Dedicated Keys

The following table explains the 14 dedicated keys of the

Forum IPhone 545 SIP telephone.

Forum IPhone 545

Keys Key Description and Function

Options key: accesses the

Options List

menu

card (please refer to The Options Menu starting on

page 45).

Caller key: opens the list of missed calls (please

refer to Call Lists starting on page 19).

Phone book key: opens the phone book of the

Forum 500 / Forum 5000 communications system

(please refer to Phone Book starting on page 28).

Options key: this key is not used on the

Forum 500 / Forum 5000 communications system.

Basic Operating Functions10

Operating Forum IPhone 545 SIP Telephone

Conference key: is for initiating a conference.

Transfer key: transfers the current call to another

subscriber.

Hold key: Puts the current call on hold. Press this

key once again to retrieve the call on hold.

Redial key: redials previously dialled numbers.

Goodbye key: Ends an active call or exits an open

menu page without saving any changes made.

Mute key: turns the microphone on or off.

Volume control keys: adjust the volume for the

handset, ringer and speaker.

Voice mail key: opens the list of voicebox

messages (see Querying Voicebox Messages

starting on page 29).

Trunk keys: connect you to a specific line or

accept a call which is signalled on the line.

Handsfree key: Activates the handsfree function

for making and receiving calls without picking up

the handset. When a headset is connected, a call

can be accepted and ended using this key.

Forum IPhone 545

Keys Key Description and Function

Basic Operating Functions 11

Operating Forum IPhone 545 SIP Telephone

Function Keys

Function keys are softkeys on the touchscreen display. The func-

tions of these keys are configured and labelled with the

Forum 500 / Forum 5000 communications system. These keys

offer access to individually configurable system functions such as

e.g. configuring call forwarding, executing speed dialling, display-

ing a busy lamp field or accessing the phone book of the commu-

nications system.

Depending on the function programmed the respective state is

signalled via the softkey lighting up red or blinking red (please

refer to the chapter Programming Function Keys starting on

page 49).

Softkeys on touchscreen display

1 Softkeys with programmed functions (function keys)

2 Level key for switching levels: This softkey enables program-

ming up to 55 softkeys (11 softkeys on 5 levels). Press this

softkey multiple times to reach the desired key level.

3 state-dependent softkeys: These softkeys offer state-depend-

ent functions which you can activate, e.g. holding a call while

making a call.

PQRS

GHI

ABC

JKL

TUV

DEF

MNO

WXYZ

2

1

4

7

3

6

5

8

9

0

#

S 1 S 7

S 2

S 3

S 4

S 5

S 6

S 8

S 11

S 10

S 9

..........

1

3

1

2

Basic Operating Functions12

Operating Forum IPhone 545 SIP Telephone

Communications System Main Menu

Most features which the system administrator can program to a

separate function key of the Forum IPhone 545 SIP telephone can

be set and used via the main menu of the Forum 500 /

Forum 5000 communications system. To do so, the administrator

has to configure a Main menu function key on the

Forum IPhone 545 SIP telephone (see Programming Function

Keys starting on page 49).

Please read the chapter Main menu starting on page 37 on the

menu functions and features.

Options Menu of the Forum IPhone 545

SIP Telephone

The Forum IPhone 545 SIP telephone also has a local options

menu. This menu is primarily for configuring the telephone (dis-

play settings, ring tone settings, etc.).

Please read the chapter The Options Menu starting on page 45 on

the menu functions.

Using Menus

Opening main menu

You open the main menu by pressing the Main menu function

key.

Closing main menu

Press the

Done

softkey or – alternatively – the Goodbye key .

Unsaved changes are then lost!

Opening options menu

Press the options key to open the options menu.

Closing options menu

Press the Goodbye key.

Basic Operating Functions 13

Operating Forum IPhone 545 SIP Telephone

Menu navigation

z Use the navigation keys to browse through a

displayed menu.

z Use the softkey to go back a menu level.

Hiding menus automatically

When you have opened a menu and make no entries for a longer

period of time, the menu will automatically fade and the idle dis-

play of the telephone appears.

Touchscreen Display and Softkey

Keyboard

Forum IPhone 545 SIP telephone entries (e.g. message texts, call

numbers) are via the touchscreen display.

Input fields on the display

There are various usage situations where the display shows an

entry field, e.g. for entering a name for searching the phone book.

Activate this field by pressing on it. A softkey keyboard then

appears on the display.

Using the softkey keyboard

You can enter letters, special characters and numerals via the

softkey keyboard:

z Use the

CAP

,

Abc

,

Abc2

,

123

,

&%*

softkeys to make the desired

character appear on the keyboard.

z To correct a mistaken entry use the

Bksp

(backspace) softkey.

z Press the

Hide

softkey to hide the keyboard.

z Confirm your entries using the

Enter

softkey.

Note: Instead of the softkey keyboard, you can also use the SIP

telephone number keys to enter numerals.

Telephoning14

Operating Forum IPhone 545 SIP Telephone

Telephoning

Calling

1. In order to establish a connection,

– pick up the handset or

– press the handsfree key , to make the following call in

the handsfree mode (see Handsfree / Open-Listening Mode

starting on page 24).

2. Dial a call number:

– Enter the call number. Press the

Dial

softkey.

– Or: Press the redial key to call back a previously dialled

call number (see page 15).

– Or: Press the function key with the phone book function (see

Phone Book starting on page 28). This function is for selecting

a call number from the phone book of the Forum 500 /

Forum 5000 communications system.

The display shows a picture (photo) of the user called if an image

has been saved on the Forum 500 / Forum 5000 communications

system (please refer to page 54).

Calling with Selective Line Seizure

If multiple trunk keys are configured for your telephone, you can

seize a line selectively.

1. Press a trunk key / / to seize a specific line.

2. Dial a call number (see page 14).

Note: If the administrator has linked a trunk key / /

with a SIP user account, you will be calling under the call

number of the SIP user account. If the trunk key is not linked, the

call number of trunk key 1 is used.

Telephoning 15

Operating Forum IPhone 545 SIP Telephone

Redial List

The redial list shows the call numbers last called. You can use this

list to redial.

1. Press the redial key.

The

Redial list

menu card appears.

2. Use the navigation keys to go to the desired

entry.

– To show detailed information on the entry selected, press

the softkey.

– To call the selected call number, pick up the handset or press

the softkey.

alternatively: Press the handsfree key, to make the

following call in the handsfree mode (see Handsfree / Open-

Listening Mode starting on page 24).

The call number is dialled. The display shows a picture (photo)

of the user called if an image has been saved on the

Forum 500 / Forum 5000 communications system (please

refer to page 54).

The following editing options (softkeys) are available in the redial

list:

z

Dial

: The call number displayed is dialled.

z

Delete

: You delete the entry selected.

z

Delete all

: You delete all messages stored in your redial list

(after a confirmation prompt). Confirm the confirmation

prompt using the

Yes

softkey.

Telephoning16

Operating Forum IPhone 545 SIP Telephone

Speed Dialling

The administrator of the Forum 500 / Forum 5000 communica-

tions system can configure function keys for you with speed dial-

ling destinations (Destination function key, see Programming

Function Keys starting on page 49).

z Pick up the handset and press the function key where the

speed dialling destination is programmed.

alternatively – when you wish to call in the handsfree mode:

z Press the function key – with the handset down – where the

speed dialling destination is programmed.

Answering a Call

An incoming call is signalled via ringer, a blinking trunk key and

the blinking red LED indicator to the upper right. The display

shows a picture (photo) of the person you are speaking with if an

image has been saved on the Forum 500 / Forum 5000 communi-

cations system (please refer to page 54).

To accept the call, you:

z pick up the handset or

z press the

Answer

softkey or

z press the blinking trunk key / / or

z press the handsfree key to accept the following call in the

handsfree mode (see page 24).

During call signalling you can:

z press the

Silence

softkey to mute the ringer. The person

calling continues to hear the ringing tone.

z press the

Reject

softkey to reject the call. The person

calling now hears the busy tone.

Telephoning 17

Operating Forum IPhone 545 SIP Telephone

Accepting a Call While Telephoning

You are telephoning, e.g. on trunk key 1 , hear the call-wait-

ing tone and see the call on the display. The LED next to your

available trunk key, e.g. , is blinking.

1. Press the trunk key where the caller is waiting. Your first call is

placed on hold. You talk with the caller.

2. You can also toggle back and forth between callers or initiate a

conference with both callers (please refer to page 23 also).

3. Press the goodbye key to terminate the current call. Then

press the trunk key where the other caller is waiting. You are

now connected with the caller on hold once again.

Note: If you have switched on call waiting protection (please

refer to page 31 also) no other calls will be signalled (no call-wait-

ing tone, no LED of an available trunk key blinking). Callers now

receive the busy signal.

Holding a Call

You can briefly interrupt an ongoing call:

1. Press the hold key or the

Hold

softkey. The person

calling now hears music on hold.

2. Press the Hold key again or press the

Hold

softkey

to continue the call.

Taking a Call from Another Terminal

(Take)

You can take an ongoing call from another terminal on your

Forum IPhone 545SIP telephone and continue it there. To be able

to do so, your telephone and the other terminal have to have the

same internal call number. To do so, the administrator of the

Forum 500 / Forum 5000 communications system has to config-

ure a Take function key (please refer to Programming Function

Keys starting on page 49).

To take on a call on your telephone you:

z pick up the handset and press the Take function key or

Telephoning18

Operating Forum IPhone 545 SIP Telephone

z – when the handset is not picked up – press the Take function

key to accept the call in the handsfree mode (please refer to

page 24).

Tip: The Take function can also be carried out via the main

menu:

6 Connections

>

1 Call pick-up

>

3 Take

(see

page 42).

Accepting a Call for Another Terminal

(Pickup from Group)

You can accept a call for another telephone in your Pickup group.

To do so, the administrator of the Forum 500 / Forum 5000 com-

munications system has to configure a Pickup from group func-

tion key (see Programming Function Keys starting on page 49).

Another telephone in your Pickup group is ringing. To accept the

call, you:

z pick up the handset and press the Pickup from group

function key or

z – when the handset is not picked up – press the Pickup from

group function key to accept the call in the handsfree mode

(see page 24).

If you are telephoning and would like to accept a call using

Pickup …

1. Press an unassigned trunk key, e.g. trunk key 2 .

The person calling is put on hold and now hears music on hold.

2. Press the Pickup from group function key.

3. You can also toggle back and forth between callers or initiate a

conference with both callers (please refer to page 22 also).

Tip: The Pickup from group function can also be carried out via

the main menu:

6 Connections

>

1 Call pick-up

>

1 Pick-up

(see page 41).

Note: “Pickup” is not possible if the person called belongs to a

user group which has pickup protection activated.

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BELGACOM Forum 500 User manual

BELGACOM Forum 500 User manual

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