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Sprint PCS
®
Service
Sprint PCS Phone SPH-A560 by Samsung
®
www.sprintpcs.com
© 2005 Sprint. All rights reserved. No reproduction in whole or in part without
prior written approval. Sprint, the diamond logo design, and all other Sprint
marks referenced herein are trademarks of Sprint. All other trademarks are
the property of their respective owners.
Printed in South Korea.
YD18.09_LMa560_0422 05_D3
Table of Contents
Welcome to Sprint . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Section 1: Getting Started . . . . . . . . . . . . . . . . . . . .1
1A. Setting Up Service . . . . . . . . . . . . . . . . . . . . . . . . 3
Getting Started With Sprint PCS Service . . . . . . . . . . . . . . . . 4
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Sprint PCS Account Passwords . . . . . . . . . . . . . . . . . . . . . . . 6
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Section 2: Your Sprint PCS Phone . . . . . . . . . . . .11
2A. Your Sprint PCS Phone: The Basics . . . . . . . . . . 13
Front View of Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . 14
Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Viewing the Display Screen . . . . . . . . . . . . . . . . . . . . . . . .18
Features of Your Sprint PCS Phone . . . . . . . . . . . . . . . . . . . 20
Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . .21
Using Your Phone’s Battery and Charger . . . . . . . . . . . . . . 22
Displaying Your Phone Number . . . . . . . . . . . . . . . . . . . . .26
Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . 27
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Dialing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Calling Emergency Numbers . . . . . . . . . . . . . . . . . . . . . .31
In-Call Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
End-of-Call Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Saving a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Finding a Phone Number . . . . . . . . . . . . . . . . . . . . . . . . .34
Dialing and Saving Phone Numbers With Pauses . . . . . . 35
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Dialing From Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Using One-Touch/Two-Touch Speed Dialing . . . . . . . . . 38
Using Plus (+) Code Dialing . . . . . . . . . . . . . . . . . . . . . . . 39
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting a Character Input Mode . . . . . . . . . . . . . . . . . . 40
Entering Characters Using T9 Text Input . . . . . . . . . . . . 41
Entering Characters by Tapping the Keypad . . . . . . . . . 42
Entering Numbers, Symbols, Emoticons,
Preset Messages and Recent Messages . . . . . . . . . . . . . . 43
2B. Controlling Your Phone’s Settings . . . . . . . . . . 45
Sound Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Ringer Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Selecting a Key Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Adjusting the Phone’s Volume Settings . . . . . . . . . . . . . .50
Alert Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Silence All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Changing the Text Greeting . . . . . . . . . . . . . . . . . . . . . . 52
Changing the Backlight Time Length . . . . . . . . . . . . . . . 53
Changing the Screen Saver . . . . . . . . . . . . . . . . . . . . . . . 54
Location Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Messaging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Airplane Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
TTY Use With Sprint PCS Service . . . . . . . . . . . . . . . . . . . . 60
Phone Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Call Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Auto Answer Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
2C. Setting Your Phone’s Security . . . . . . . . . . . . . . 65
Accessing the Security Menu . . . . . . . . . . . . . . . . . . . . . . .66
Using Your Phone’s Lock Feature . . . . . . . . . . . . . . . . . . . . 66
Locking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Changing the Lock Code . . . . . . . . . . . . . . . . . . . . . . . . .67
Calling in Lock Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Using Special Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Erasing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Resetting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
2D. Controlling Your Roaming Experience . . . . . . . 71
Understanding Roaming . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Setting Your Phone’s Roam Mode . . . . . . . . . . . . . . . . . . .74
Controlling Roaming Charges Using Call Guard . . . . . . . . .75
2E. Navigating Through Menus . . . . . . . . . . . . . . . . 77
Menu Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Viewing the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
2F. Managing Call History . . . . . . . . . . . . . . . . . . . . . 89
Viewing History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Call History Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Making a Call From Call History . . . . . . . . . . . . . . . . . . . . .92
Saving a Phone Number From Call History . . . . . . . . . . . . . 93
Prepending a Phone Number From Call History . . . . . . . . 94
Erasing Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
2G. Using Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Adding a New Contacts Entry . . . . . . . . . . . . . . . . . . . . . . . 98
Assigning a Group Entry . . . . . . . . . . . . . . . . . . . . . . . . . 99
Finding Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Contact Entry Options . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Adding a Phone Number to a Contact Entry . . . . . . . . . .103
Editing a Contact Entry’s Phone Number . . . . . . . . . . . . . 103
Assigning Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . 104
Editing a Contact Entry . . . . . . . . . . . . . . . . . . . . . . . . . . .105
Selecting a Ringer Type for an Entry . . . . . . . . . . . . . . . . . 106
Dialing Sprint PCS Services . . . . . . . . . . . . . . . . . . . . . . . . 107
2H. Using the Phone’s Scheduler and Tools . . . . . 109
Using Your Phone’s Scheduler . . . . . . . . . . . . . . . . . . . . .110
Adding an Event to the Scheduler . . . . . . . . . . . . . . . . .110
Event Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Event Alert Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Viewing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Going to Today’s Calendar Menu . . . . . . . . . . . . . . . . .112
Erasing a Day’s Events . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using Your Phone’s Alarm Clock . . . . . . . . . . . . . . . . . . .115
Using Your Phone’s Memo Pad . . . . . . . . . . . . . . . . . . . . .116
Using Your Phone’s Tools . . . . . . . . . . . . . . . . . . . . . . . . .118
Managing Voice Memos . . . . . . . . . . . . . . . . . . . . . . . . .118
Using the Task List . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121
World Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using the Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Countdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
2I. Using Your Phone’s Voice Services . . . . . . . . . 125
Using Voice-Activated Dialing . . . . . . . . . . . . . . . . . . . . 126
Programming the Phone for Voice Dialing . . . . . . . . . . 127
Setting Up Voice Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Placing a Call Using Voice Dial . . . . . . . . . . . . . . . . . . .129
Reviewing Voice Dial Entries . . . . . . . . . . . . . . . . . . . . . 129
Erasing Voice Dial Entries . . . . . . . . . . . . . . . . . . . . . . .130
Section 3: Sprint PCS Service Features . . . . . . 131
3A. Sprint PCS Service Features: The Basics . . . . 133
Using Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . 134
Voicemail Notification . . . . . . . . . . . . . . . . . . . . . . . . . . 135
New Voicemail Message Alerts . . . . . . . . . . . . . . . . . . .135
Retrieving Your Voicemail Messages . . . . . . . . . . . . . . . 136
Voicemail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Clearing the Message Icon . . . . . . . . . . . . . . . . . . . . . . . 141
Voicemail Menu Key . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Using SMS Text Messaging . . . . . . . . . . . . . . . . . . . . . . . .144
Composing SMS Text Messages . . . . . . . . . . . . . . . . . . .144
Accessing SMS Text Messages . . . . . . . . . . . . . . . . . . . . 145
Using Preset (Canned) Messages . . . . . . . . . . . . . . . . . . 147
Using Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Responding to Call Waiting . . . . . . . . . . . . . . . . . . . . . . . .149
Making a Three-Way Call . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . .151
Missed Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
3B. Sprint PCS Voice Command
SM
. . . . . . . . . . . . . 153
Getting Started With Sprint PCS Voice Command . . . . . . 154
Creating Your Own Address Book . . . . . . . . . . . . . . . . . . 155
Making a Call With Sprint PCS Voice Command . . . . . . . 157
Accessing Information Using Sprint PCS
Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Section 4: Safety Guidelines and
Warranty Information . . . . . . . . . . . . . . . . . . . . . 159
4A. Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Getting the Most Out of Your Reception . . . . . . . . . . . . . 162
Maintaining Safe Use of and Access to Your Phone . . . . .163
Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Acknowledging Special Precautions and the
FCC Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167
Owner’s Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Phone Guide Proprietary Notice . . . . . . . . . . . . . . . . . . . . 169
4B. Manufacturer’s Warranty . . . . . . . . . . . . . . . . . 171
Manufacturer’s Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
i
Welcome to Sprint
Sprint has the most complete, all-digital wireless network in the
nation. Depend on it.
Sprint is committed to bringing you the best wireless
technology available. We built our complete, nationwide
network from the ground up, so all your services –
whether it’s Voicemail, Caller ID, email, or Sprint PCS
Picture Mail – will work the same wherever you go on the
Sprint Nationwide PCS Network.
This guide will familiarize you with our technology and
your new Sprint PCS Phone through simple, easy-to-follow
instructions. It’s all right here – from setting up your
account passwords and voicemail to using the most
advanced features of Sprint PCS.
Sprint PCS. Now, that’s better
SM
.
Welcome and thank you for choosing Sprint.
ii
Introduction
This Phone Guide introduces you to Sprint PCS Service and
all the features of your new phone. It’s divided into four
sections:
⽧ Section 1: Getting Started
⽧ Section 2: Your Sprint PCS Phone
⽧ Section 3: Sprint PCS Service Features
⽧ Section 4: Safety Guidelines and Warranty Information
Throughout this guide, you'll find tips that highlight
special shortcuts and timely reminders to help you make
the most of your new phone and service. The Table of
Contents and Index will also help you quickly locate
specific information.
You'll get the most out of your phone if you read each
section. However, if you'd like to get right to a specific
feature, simply locate that section in the Table of Contents
and go directly to that page. Follow the instructions in that
section, and you'll be ready to use your phone in no time.
Phone
Guide
Note:
Due to updates in phone software, this printed guide
may not be the most current version for your phone.
Visit
www.sprintpcs.com and sign on to My PCS to
access the most recent version of the phone guide.
Section 1
Getting Started
2
Section 1A: Setting Up Service 3
Setting Up Service
Section 1A
Setting Up Service
In This Section
⽧ Getting Started With Sprint PCS Service
⽧ Setting Up Your Voicemail
⽧ Sprint PCS Account Passwords
⽧ Getting Help
Setting up service on your new Sprint PCS Phone is quick and
easy. This section walks you through the necessary steps to
unlock your phone, set up your voicemail, establish
passwords, and contact Sprint for assistance with your
Sprint PCS Service.
4 Section 1A: Setting Up Service
Getting Started With Sprint PCS Service
Determining if Your Phone is Already Activated
If you purchased your phone at a Sprint Store, it is
probably activated, unlocked, and ready to use. If you
received your phone in the mail, it probably has been
activated; all you need to do is unlock it.
If your phone is not activated, please refer to the
Welcome to Sprint brochure included with your phone.
Unlocking Your Phone
To unlock your phone, follow these easy steps:
1. Press to turn the phone on.
2. Press Unlock ().
3. Enter your four-digit lock code. (For security
purposes, the code is not visible as you type.)
Note:
To select a softkey, press the softkey button directly below
the softkey text that appears at the bottom left and bottom
right of your phone’s display screen. Softkey actions
change according to the screen you’re viewing and will not
appear if there is no corresponding action available.
Tip:
If you can’t recall your lock code, try using the last four
digits of either your Social Security number or Sprint PCS
Phone number or try 0000 or NATL (6285). If none of these
work, call Sprint Customer Service at 1-888-211-4PCS
(4727).
Section 1A: Setting Up Service 5
Setting Up Service
Setting Up Your Voicemail
All unanswered calls to your Sprint PCS Phone are
automatically transferred to your voicemail, even if your
phone is in use or turned off. Therefore, you will want to
set up your voicemail and personal greeting as soon as
your Sprint PCS Phone is activated.
To set up your voicemail:
1. From standby mode, press and hold .
2. Follow the system prompts to:
䡲 Create your pass code
䡲 Record your greeting
䡲 Record your name announcement
䡲 Choose whether or not to activate One-Touch
Message Access (a feature that lets you access
messages simply by pressing and holding ,
bypassing the need for you to enter your pass
code)
For more information about using your voicemail, see
“Using Voicemail” on page 134.
Note:
The voicemail setup process may vary in certain Affiliate
areas.
6 Section 1A: Setting Up Service
Sprint PCS Account Passwords
As a Sprint PCS customer, you enjoy unlimited access to
your personal account information and your voicemail
account. To ensure that no one else has access to your
information, you will need to create passwords to protect
your privacy.
Account Password
If you are the account owner, you'll have an account
password to sign on to www.sprintpcs.com and to use when
calling Sprint Customer Service. Your default account
password is the last four digits of your Social Security
number. If you are not the account owner (if someone else
receives the invoice for your Sprint PCS Service), you can
get a sub-account password at
www.sprintpcs.com.
Voicemail Password
You'll create your voicemail password (or pass code) when
you set up your voicemail. See “Setting Up Your Voicemail”
on page 134 for more information on your voicemail
password.
Section 1A: Setting Up Service 7
Setting Up Service
Getting Help
Visit www.sprintpcs.com
You can go online to:
䢇 Access your account information
䢇 Check your minutes used (depending on your
Sprint PCS Service Plan)
䢇 View and pay your bill
䢇 Make your life easier by enrolling in Online Invoicing
and Automatic Payment
䢇 Purchase accessories
䢇 Shop for the latest Sprint PCS Phones
䢇 View available Sprint PCS Service Plans and options
Reaching Sprint Customer Service
You can reach Sprint Customer Service many different
ways:
䢇 Dial on your Sprint PCS Phone
䢇 Sign on to your account at www.sprintpcs.com
䢇 Call us toll-free at 1-888-211-4727 (Consumer customers)
or 1-888-788-4727 (Business customers)
䢇 Write to us at Sprint Customer Service, P.O. Box 8077,
London, KY 40742
Receiving Automated Invoicing Information
For your convenience, your phone gives you access to
invoicing information on your Sprint PCS Account. This
information includes balance due, payment received,
invoicing cycle, and an estimate of the number of minutes
8 Section 1A: Setting Up Service
used since your last invoicing cycle. (Normal airtime usage
will apply.)
To access automated invoicing information:
䊳 Press .
Sprint PCS Directory Assistance
You have access to a variety of services and information
through Sprint PCS Directory Assistance, including
residential, business, and government listings; assistance
with local or long-distance calls; movie listings; and hotel,
restaurant, shopping, and major local event information.
There is a per-call charge, and you will be billed for airtime.
To call Sprint PCS Directory Assistance:
䊳 Press .
Note:
This service may not be available in all Affiliate areas.
Section 1A: Setting Up Service 9
Setting Up Service
Sprint PCS Operator Services
Sprint PCS Operator Services provides assistance when
placing collect calls or when placing calls billed to a local
telephone calling card or third party.
To access Sprint PCS Operator Services:
䊳 Press .
For more information or to see the latest in products and
services, visit us online at www.sprintpcs.com.
Welcome and thank you for choosing Sprint.
Note:
Sprint PCS Operator Services may not be available in all
Affiliate areas.
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