Barco Coronis 3MP LED MDCG-3221 Owner's manual

Brand: Barco

Model: Coronis 3MP LED MDCG-3221

Type: Owner's manual

Barco Coronis 3MP LED MDCG-3221 is a high-quality medical-grade monitor designed to meet the demanding needs of healthcare professionals. With its 3-megapixel resolution and LED backlight technology, it delivers sharp, detailed images that are essential for accurate diagnosis and treatment. The monitor also features a wide color gamut and high contrast ratio, ensuring that colors are reproduced faithfully and subtle details are visible.

Info-T

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The information contained herein is being provided “as-is” and except for the warranties agreed to in writing by Barco n.v., Healthcare Division (“Barco”),

Barco makes no representations or warranties, express or implied, written or oral with respect to the information contained herein and Barco products and

systems and Barco hereby disclaims any other representations or warranties (including without limitation any warranty of merchantability or of fitness for

a particular purpose). The information contained in this document is subject to change without notification and is only provided by Barco for Customer’s

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Healthcare Division

Company confidential. Do not disclose to other parties without written consent from Barco n.v.

Info T no.: 1088

Date: 02-07-2013

Subject: Hibernate Issue on platform 900-based products

Involved products

Part no. Description Revision

K9301632A MDCC-6230 ≤ 04.00

K9300520B MDMG-5221 ≤ 06.00

K9301500B MDCG-5121 ≤ 06.00

K9300323A MDNC-3321 ≤ 01.01

K9301366A MDCG-3221 00.00

- The issue occurs only when used in combination with a navigation display (such as

MDRC, Dell, HP….) that has a different resolution (i.e. 1600x1200)

- The issue occurs only when the displays are connected to the QAWeb Server

- The issue occurs only with displays with a platform900 board with Green functionality

enabled

Urgency

When the issue occurs at a customer site.

Problem

Due to a firmware issue on the platform 900 interface board, displays supporting the

Hibernate function (also known as deep sleep) may cause windows to be repositioned or

resized when returning from hibernate mode. The reason is that windows is not able to

detect the correct display parameters of the display after the display returns from a low-

power state and it reverts back to the parameters of the navigation display (which will

return from low-power state faster).

Solution

Currently affected displays are shipped with the Hibernate setting switched off in the OSD of

the display. However, when connecting to the QAWeb Server, a default policy will enable

this Hibernate setting automatically (every day). This does not happen when using only a

local QAWeb Agent.

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Healthcare Division

A final solution is to upgrade to firmware 1.08, however at the time of writing, this firmware

is not yet available. As a workaround, the following should be performed on the

workstation:

1. Log on to the QAWeb Server of the facility (as facility administrator or root user)

2. Edit the policy so that the Hibernate setting is not automatically enabled every day

(Keep in mind that QAWeb can only enable or disable the Hibernate function. It can not

ignore the display setting)

a) Browse to the facility overview and select the node for which you want to edit

the policy (eg. Facility, Department, Workstation)

b) Select policies on the left hand side and select ‘view policy’ for the correct

display family (eg New Coronis Grayscale)

c) In the policy menu, click ‘view setting’ next to the hibernate policy

d) Select ‘disabled’ and click apply and finish

e) The hibernate function will now be disabled for all displays of the selected

display family under the specified node

3. Once the policy is changed, QAWeb will check this setting every 15 minutes as a part of

tha calibration settings check and disable the hibernate function, if enabled.

4. As soon as a new firmware fix is available, the displays can be updated and the policy

on QAWeb should be changed back to its original settings.

Field Follow-up

When customers contact the helpdesk for this issue and no firmware fix is available yet, the

assigned person within the helpdesk must inform the Escalation Support Team Lead (CABO)

of the Service Request number of the case. This way, once the firmware fix is available, we

can inform affected customers of this and the changes made in QAWeb can be restored.

This is done for every case (even when the customer decides not to change the policy and

will continue to work with the resized/repositioned windows.

Questions

If you have any questions regarding this issue, please contact the escalation support team

in Belgium.

Barco Coronis 3MP LED MDCG-3221 Owner's manual

Barco Coronis 3MP LED MDCG-3221 Owner's manual

Barco Coronis 3MP LED MDCG-3221 Owner's manual

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