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[Standard Level - Nortel Networks Confidential]
VersionMCP1.1FP1(02.02)
Part No. NN10043-113
April 2003
SIP Provisioning Client User
Guide
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NN10043-113
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Copyright © 2003 Nortel Networks
All rights reserved. April 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
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The software described in this document is furnished under a license agreement and may be used only in accordance
with the terms of that license. The software license agreement is included in this document.
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Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software,
the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the
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SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED
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In addition,the programand information contained herein are licensed only pursuant to a license agreement that contains
restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third
parties).
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Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
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CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
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Software available under this License Agreement is commercial computer software and commercial computer
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Government, the respective rights to the software and software documentation are governed by Nortel
Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
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f. This License Agreement is governed by the laws of the country in which Customer acquires the Software. If the
Software is acquired in the United States, then this License Agreement is governed by the laws of the state of
New York.
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Contents
Welcome.....................................................xix
Overview ...........................................................xix
Audience ...........................................................xix
Whatisnotcovered ...................................................xix
Textandgraphicconventions............................................xx
Acronyms...........................................................xx
Relatedpublications...................................................xxi
Howtogethelp .....................................................xxii
Chapter 1
GettingStarted.................................................1
SIPProvisioningClientoverview ..........................................1
SIPProvisioningClientfeatures...........................................2
Systemrequirements...................................................2
Minimumhardwareandsoftwarerequirements............................2
Recommendedhardwareandsoftwarerequirements.......................3
StartingtheSIPProvisioningClient ........................................3
Usingtheonlinehelp ...................................................5
Settinguptimezones...................................................5
SettinguptimeszonesintheUnitedStates ..............................6
Selectingatimezone ...............................................6
Creatinganewtimezone ............................................8
ModifyingorDeletingatimezone ......................................8
Changingtheadminpassword............................................9
ExitingtheSIPProvisioningClient.........................................9
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Chapter 2
AdministrationOverview........................................11
Introduction .........................................................11
SIPProvisioningroles,rights,andtasks ...................................12
Understandingprovisioningrolesandrights ................................15
Limitingaccesstoadomain .........................................15
Systemadministratorprovisioningrole .................................16
Creatinganewprovisioningrole .........................................16
Listingprovisioningroles ...............................................17
Creatinganewadministrator............................................19
Listingadministrators..................................................20
Chapter 3
Domain Management. . .........................................23
Introductiontodomains ................................................23
Domaintypes........................................................24
Rootdomain .....................................................24
Subdomain ......................................................24
Foreigndomain ...................................................25
Addingalocalrootdomain..............................................26
Addingasubdomain ..................................................31
Addingaforeigndomain ...............................................33
Listing/modifyingalocalorforeigndomain .................................33
Deletingalocaldomain ................................................35
Deletingaforeigndomain ..............................................36
Banningauser.......................................................36
Settingupbanlist .................................................36
Viewingalistofbannedusers........................................37
Defininguserdevicestatusreasons ......................................38
Addingastatusreason .............................................38
Viewingstatusreasons .............................................39
Chapter 4
IPCMs.......................................................41
WhatisanIPCM? ....................................................41
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AddinganIPCMcluster ................................................42
AssigningandmodifyingIPCMstoadomain................................44
DeletinganIPCMcluster ...............................................46
ListingphysicalIPCMs.................................................47
Chapter 5
VoiceMailServers.............................................49
Introduction .........................................................49
Voicemailservertypes ................................................50
ProvisioningaSIP-basedvoicemailserver.................................50
AddingaSIP-basedvoicemailserver..................................51
Addingaphantomvoicemailserveruser ...............................53
ProvisioningaTrunk-basedvoicemailserver ...............................54
AddingaTrunk-basedvoicemailserver ................................55
ProvisioningaLine-basedvoicemailserver ................................60
AddingaLine-basedvoicemailserver .................................61
Assigningausertoaprovisionedvoicemailserver ..........................67
Listing/modifying/deletingavoicemailserver ...............................68
UsingCPLscriptswithvoicemail ........................................69
Chapter 6
DefiningandAssigningServices.................................71
Definingserviceparameters ............................................71
Assigningservicestoadomain ..........................................75
Chapter 7
Assigning Services and Creating Service Packages .................79
Understandingservicepackages.........................................79
Listingavailableservices ...............................................79
Assigningservicestoaservicepackage ...................................83
Creatingaservicepackage .............................................86
Listing/modifying/deletingservicepackages ................................87
Assigningservicepackagestodomainsandsubdomains......................89
Upgradinganddowngradingservicepackages..............................90
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Chapter 8
User Management .............................................91
Managinguserfunctions ...............................................91
Addingausertoadomainorsubdomain ..................................92
Addingablendeduser.................................................95
Addingi2004InternetTelephonecapabilityforauser.........................99
Addingaconferenceserveruserandroute................................101
Adding a conference server user and route using the SIP Provisioning Client . .101
Adding conference server routes using the SIP Personal Agent . . . . . . . . . . . . .103
Settinguprulesfortheconferenceserverroute .........................104
Customizingservicepackages..........................................104
Listing/modifying/deletingusers.........................................105
Listing/modifying/deletingaliases........................................107
Listing/modifying/deletingblendedaliases.................................109
Chapter 9
Managing i2004 Internet Telephones .............................111
Introduction ........................................................111
Adding an i2004 Internet Telephone . . . . . ................................111
Listingani2004InternetTelephone......................................116
Deletingani2004InternetTelephone ....................................119
Chapter 10
Telephony Routes ............................................121
AddingClassofService(COS)information................................122
Addingatelephonyroute..............................................124
Listingatelephonyroute ..............................................128
Addingaroutelist ...................................................128
Listingaroutelist....................................................130
Usingthetranslationverificationtool .....................................131
Setting up an interworking profile with the Communications Server 2000 (CS2000) .133
Chapter 11
Gateways ...................................................135
Introductiontogateways ..............................................135
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Addingagateway....................................................136
Listingagateway ....................................................137
Addingagatewayroute ...............................................138
Listingagatewayroute ...............................................140
Addingagatewaytrunkgroup ..........................................141
Listingagatewaytrunkgroup ..........................................142
Appendix A
Provisioning Sequence ........................................145
Sequenceoftasks ...................................................145
Appendix B
Understanding Telephony Routing and Translations................149
Telephony routing concepts . . . . . . . . . . . . ................................149
Subdomains.....................................................149
ClassofService..................................................150
SIPApplicationModuleroutingstages ................................151
Telephony routing terminology . . . . . . . . . . ................................152
Routelists ......................................................152
Example of telephony route redirection between domains . . . . . . . . . . . . . .153
Example of telephony route redirection between subdomains . . . . . . . . . . .153
Routes .........................................................154
Privatetelephonyroutes ........................................155
SIPandgatewayroutes ........................................155
Sample dial plan for telephony routes . . . . ................................155
Provisioningdomains,subscribers,andCOS ...........................155
Exampledialplanassignments......................................157
Dialplandescription ..............................................157
AssociatingCOSandtheroute ......................................158
Telephony route provisioning scenario and examples . . . . . . . . ................158
Step1:Createtheparentandsubdomains.............................159
Step2:CreatetheCOS............................................161
Step3:CreatethesubscribersandassigntheCOS......................162
Step4:Creategateways,gatewayroutesandtrunkgroups................165
Step 5: Create the telephony routes . . ................................166
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Addingaprivateroutetosubdomainrich.abc.com....................167
AddingSIProutestoabc.comandxyz.com .........................169
Addingagatewayroutetoabc.com ...............................172
Step 6: Create the telephony route lists and assign COS . . ................174
Step7:Testthetelephonyroutingconfiguration .........................178
Appendix C
911 Emergency Notification ....................................181
911emergencynotificationtermsandconcepts ............................181
SettingupInstantMessageNotifications..................................182
Using the SIP Provisioning Client to add emergency subscribers and telephony routes .
183
CreatingaCOSforthe911notification................................184
Addingagateway,gatewayroute,andtrunkgroup.......................185
Addingaprivatetelephonyroute.....................................187
Addingagatewaytelephonyroute ...................................189
Addinganemergencysubscriber ....................................190
AddinganOSNsubscriber .........................................192
Using the SIP Personal Agent to route 911 emergency notifications . . . . . . . . . . . . .192
Settinguparoutelistfortheemergencysubscriber ......................192
Settinguparulefortheemergencynotificationroute.....................193
Index .......................................................195
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Figures
Figure1 SIPProvisioningClientloginwindow..............................4
Figure2 SIPProvisioningClientwelcomewindow..........................4
Figure3 Sessioninactivitymessage ....................................5
Figure4 TimeZonedetailswindow .....................................7
Figure5 Addnewtimezone...........................................8
Figure6 AddaNewRolewindow......................................17
Figure7 ListSystemRoleswindow ....................................18
Figure 8 Role details window . . . . . . . . .................................19
Figure9 Createnewadmin ..........................................20
Figure10 Adminswindow.............................................21
Figure11 AdminDetailswindow........................................22
Figure12 Domainsandsubdomains ....................................25
Figure13 Createnewdomainwindow ...................................27
Figure14 Createnewsubdomainwindow ................................32
Figure15 Createnewdomainwindow ...................................33
Figure16 ListDomainswindow-step1..................................34
Figure17 Listdomains-step2 ........................................35
Figure18 AddapartytoDomainBanListwindow..........................37
Figure19 DomainBanListwindow .....................................38
Figure20 AddStatusReasonwindow ...................................39
Figure21 StatusReasonswindow ......................................40
Figure22 Modifystatusreasonwindow ..................................40
Figure23 CreatenewIPCMwindow ....................................43
Figure24 ListIPCMClusterswindow....................................44
Figure25 ModifyIPCMwindow ........................................45
Figure 26 IPCM Domain Relation window . . . . . . . . . . . . . . . .................46
Figure27 IPCMDeleteconfirmationdialogbox ............................47
Figure28 ListingphysicalIPCMs .......................................48
Figure29 DeletephysicalIPCMconfirmationdialogbox .....................48
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Figure30 Createnewvoicemailserverwindow(SIP)-step .................51
Figure31 Createnewvoicemailserverwindow(SIP)-step2 ................52
Figure32 VoiceMailServerswindow(SIP) ...............................53
Figure33 Userrouteswindow .........................................54
Figure34 Createnewvoicemailserverwindow(Trunk-based)-step1 .........55
Figure35 Createnewvoicemailserverwindow(Trunk-based)-step2 .........56
Figure36 Createnewvoicemailserverwindow(Trunk-based)-step3 .........58
Figure37 VoiceMailServerswindow(Trunk-based) ........................60
Figure38 Createanewvoicemailserverwindow(Line-based)-step1.........61
Figure39 Createnewvoicemailserverwindow(Line-based)-step2 ..........62
Figure40 Createnewvoicemailserverwindow(Line-based)-step3 ..........64
Figure41 Createnewvoicemailserverwindow(Line-based)-step4 ..........66
Figure42 VoiceMailServerswindow(Line-based) .........................67
Figure43 Listofvoicemailservers .....................................68
Figure44 Listofavailableserviceswindow ...............................72
Figure45 Addnewparametervalueswindow .............................75
Figure46 Assignserviceswindow ......................................76
Figure47 Assignservicestoadomainwindow ............................77
Figure48 Listofavailableservices......................................80
Figure49 Assignserviceswindow ......................................84
Figure50 Assignservicestodomainswindow.............................85
Figure51 Createnewpackagewindow ..................................86
Figure 52 List of packages domain window . . . . . . . . . . . . . . .................88
Figure53 Assignpackagetodomainswindow.............................89
Figure54 Addnewuser ..............................................92
Figure55 Addnewuser-blended ......................................96
Figure 56 Blended User added successfully confirmation . . . .................97
Figure57 Servicepackagecustomizationforablendeduser .................98
Figure 58 User details window (i2004) . . .................................99
Figure59 Conferenceuser-addroute..................................102
Figure 60 Conference user - route added ................................103
Figure61 Customizeservicepackagelink ...............................105
Figure62 ListUserswindow..........................................106
Figure63 Listuserssearchresults.....................................106
Figure64 Userdetailswindow ........................................107
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Figure 65 List aliases window . . . . . . . . . ................................108
Figure66 Listaliasessearchresults....................................109
Figure67 BlendedAliasessearchresultswindow .........................110
Figure68 Addingadevice ...........................................112
Figure69 Adddevice-IPCMdevicecreated .............................115
Figure70 DeviceUsers-assigningusers ...............................116
Figure 71 List Devices window . . . . . . . . ................................117
Figure72 Listdevicessearchresults ...................................118
Figure73 Modifyingadeviceinadomainwindow .........................118
Figure74 DevicesinDomainwindow(searchresults)......................119
Figure75 ClassofServiceinformationfordomainwindow ..................123
Figure76 CreateNewTelephonyRoutewindow ..........................124
Figure 77 Telephony Route Listing window . . . . . . . . . . . . . . ................126
Figure 78 Telephony route listing window ................................128
Figure79 CreateaNewRouteListwindow ..............................129
Figure80 Listroutelistswindow.......................................131
Figure81 TranslationVerificationToolwindow............................132
Figure82 Translationtoolresultswindow................................133
Figure83 SetProfileforDomainwindow ................................133
Figure84 Createnewgatewaywindow .................................136
Figure85 Gatewayswindow..........................................137
Figure86 Gatewayswindow(ListGateways).............................138
Figure87 Createnewgatewayroutewindow.............................139
Figure88 Gatewayrouteswindow .....................................139
Figure89 Gatewayrouteswindow(ListRoutes) ..........................140
Figure90 Reordertrunkgroupswindow.................................141
Figure91 Createnewtrunkgroupwindow ...............................142
Figure92 TrunkGroupswindow .......................................142
Figure93 TrunkGroupswindow(ListTrunkGroup).........................143
Figure94 Exampledomaintree .......................................150
Figure95 SIPApplicationModuleroutingstages..........................152
Figure96 Routelistredirect(domaintodomain) ..........................153
Figure97 Routelistredirect(betweensubdomains) .......................154
Figure98 Domains/subscribersusedforthesampledialplan................156
Figure99 Parentdomainprovisioningmenu .............................160
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Figure100 Subdomainprovisioning .....................................161
Figure101 CreatingCOS .............................................162
Figure102 Assigningservicepackagestosubdomains......................163
Figure103 AddingasubscriberwithCOS ................................164
Figure104 Addingagatewaytoabc.com ................................165
Figure105 Addingagatewayroute .....................................166
Figure106 Addingatrunkgrouptoagatewayroute ........................166
Figure107 Menutoaddroutesinsubdomain .............................167
Figure108 Addingaprivateroutetorich.abc.com..........................168
Figure109 Privateroutecreated .......................................168
Figure110 SettingtheSubscriberNotFoundoption ........................168
Figure111 Listingaprivateroute .......................................169
Figure112 AddingaSIProutetoabc.com................................170
Figure113 SIProutechangeparameters.................................170
Figure114 SIProuteoptions ..........................................171
Figure115 ListingSIProutesinabc.com.................................171
Figure116 SIProutetoabc.com .......................................171
Figure117 Addingagatewayroute .....................................172
Figure118 Gatewaychangeparameters .................................173
Figure119 Gatewayrouteoptions ......................................173
Figure120 Listingabc.comroutes ......................................174
Figure121 Addingaroutelisttoabc.com ................................175
Figure122 AddingaroutelistwithPSTNroutetoabc.com...................175
Figure123 Listingofabc.comroutelists .................................176
Figure124 Listingofxyz.comroutelists..................................176
Figure125 Addingaroutelisttorich.abc.com .............................177
Figure126 Listingofrich.abc.comroutelists ..............................177
Figure127 Subdomain5digittranslationstrace ...........................178
Figure128 Gatewayroutetranslationstrace ..............................179
Figure129 SIProutetracefromabc.comtoxyz.com........................180
Figure130 Restrictedroutetrace .......................................180
Figure131 CreatingaCOSforthe911notification .........................185
Figure132 Addinganewgateway ......................................186
Figure133 Listofgateways ...........................................186
Figure134 Creatinganewgatewayroute ................................186
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Figure135 Creatinganewtrunkgroup ...................................187
Figure136 Createnewtelephonyroutewindow ...........................188
Figure137 Changeparameters ........................................188
Figure138 Creatinganewroutelist.....................................189
Figure 139 Create gateway telephony route to PSAP . . . . . . . ................190
Figure140 Gatewayrouteoptions ......................................190
Figure141 Adduser-emergencysubscriber..............................191
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Tables
Table1 SIPProvisioningtasksoverview................................12
Table2 Exampleofrolesandrights ...................................15
Table3 Createnewdomainnamerestrictions ...........................28
Table4 Createnewdomainparameters ................................28
Table5 CreatenewIPCMparameters .................................43
Table6 Voicemailservertypes.......................................50
Table7 SIP-basedvoicemailparameters...............................52
Table8 SMDIparameters ...........................................57
Table9 PRIGatewayconnectionparameters............................59
Table10 Line-basedvoicemailserverSMDIparameters....................63
Table11 Line-basedvoicemailservergeneralparameterinformation..........65
Table12 Line-basedvoicemailserverparameters.........................67
Table13 Servicesparametersandoptions...............................73
Table14 Servicesparametersandoptions ..............................81
Table15 Adduserparameterdescriptions ...............................93
Table16 i2004properties ...........................................100
Table17 i2004InternetTelephoneparameters...........................113
Table 18 Click Save. The IPCM Device Created window appears (Figure 69). . . 115
Table 19 Telephony route parameter information . . . . . . . . . ................125
Table 20 Telephony route parameters window (Private, SIP, Gateway) . . . . . . . .127
Table21 Callroutingoptions.........................................130
Table22 SIPProvisioningClientprovisioningsequence ...................145
Table23 Exampledialplandata ......................................157
Table24 Dialplanforabc.comandxyz.com.............................157
Table25 AssociationbetweenCOSandRoutes .........................158
Table26 Subscribersinrich.abc.com ..................................166
Table27 DataforSIProutes.........................................169
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Welcome
The Session Initiation Protocol (SIP) Provisioning Client is a web-based
Graphical User Interface (GUI) for service providers to complete administrative
tasks, for example, provisioning administrators, domains, IP Client Managers
(IPCMs) and IPCM clusters.
Overview
Service providers access the SIP Provisioning Client with any web browser. Being
a web-based system, the SIP Provisioning Client provides the service providers
with an highly efficient access from anywhere capability.
Audience
This guide is intended for service providers and administrators (with varying
levels of privileges) assigned to manage customer domains.
What is not covered
This document does not cover
• Configuration
• System Management Console
Note: The provisioning abilities visible to an administrator in the SIP
Provisioning Client GUI depends on the level of authority assigned to
their account.
xx Welcome
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Text and graphic conventions
This guide uses the following text and graphic conventions:
Acronyms
This guide uses the following acronyms
bold text Indicates a menu option, link, or command key you
need to click. Example: Click Ok.
italic text Indicates
• a domain name or subdomain name
•adocumenttitle
• a variable name
separator ( > ) Shows menu paths.
Example: Gateway > Add Gateway
Indicates a top level menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a sub menu item in the SIP Provisioning
Client menu hierarchy.
Indicates a form in the SIP Provisioning Client menu
hierarchy.
CAS Channel Associated Signalling
CPL Call Processing Language
COS Class of Service
CS2000 Communication Server 2000
DSL Digital Subscriber Line
GMT Greenwich Mean Time
/