Nortel Networks NN10043-113 User manual

[Standard Level - Nortel Networks Confidential]

VersionMCP1.1FP1(02.02)

Part No. NN10043-113

April 2003

SIP Provisioning Client User

Guide

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New York.

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Contents

Welcome.....................................................xix

Overview ...........................................................xix

Audience ...........................................................xix

Whatisnotcovered ...................................................xix

Textandgraphicconventions............................................xx

Acronyms...........................................................xx

Relatedpublications...................................................xxi

Howtogethelp .....................................................xxii

Chapter 1

GettingStarted.................................................1

SIPProvisioningClientoverview ..........................................1

SIPProvisioningClientfeatures...........................................2

Systemrequirements...................................................2

Minimumhardwareandsoftwarerequirements............................2

Recommendedhardwareandsoftwarerequirements.......................3

StartingtheSIPProvisioningClient ........................................3

Usingtheonlinehelp ...................................................5

Settinguptimezones...................................................5

SettinguptimeszonesintheUnitedStates ..............................6

Selectingatimezone ...............................................6

Creatinganewtimezone ............................................8

ModifyingorDeletingatimezone ......................................8

Changingtheadminpassword............................................9

ExitingtheSIPProvisioningClient.........................................9

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Chapter 2

AdministrationOverview........................................11

Introduction .........................................................11

SIPProvisioningroles,rights,andtasks ...................................12

Understandingprovisioningrolesandrights ................................15

Limitingaccesstoadomain .........................................15

Systemadministratorprovisioningrole .................................16

Creatinganewprovisioningrole .........................................16

Listingprovisioningroles ...............................................17

Creatinganewadministrator............................................19

Listingadministrators..................................................20

Chapter 3

Domain Management. . .........................................23

Introductiontodomains ................................................23

Domaintypes........................................................24

Rootdomain .....................................................24

Subdomain ......................................................24

Foreigndomain ...................................................25

Addingalocalrootdomain..............................................26

Addingasubdomain ..................................................31

Addingaforeigndomain ...............................................33

Listing/modifyingalocalorforeigndomain .................................33

Deletingalocaldomain ................................................35

Deletingaforeigndomain ..............................................36

Banningauser.......................................................36

Settingupbanlist .................................................36

Viewingalistofbannedusers........................................37

Defininguserdevicestatusreasons ......................................38

Addingastatusreason .............................................38

Viewingstatusreasons .............................................39

Chapter 4

IPCMs.......................................................41

WhatisanIPCM? ....................................................41

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AddinganIPCMcluster ................................................42

AssigningandmodifyingIPCMstoadomain................................44

DeletinganIPCMcluster ...............................................46

ListingphysicalIPCMs.................................................47

Chapter 5

VoiceMailServers.............................................49

Introduction .........................................................49

Voicemailservertypes ................................................50

ProvisioningaSIP-basedvoicemailserver.................................50

AddingaSIP-basedvoicemailserver..................................51

Addingaphantomvoicemailserveruser ...............................53

ProvisioningaTrunk-basedvoicemailserver ...............................54

AddingaTrunk-basedvoicemailserver ................................55

ProvisioningaLine-basedvoicemailserver ................................60

AddingaLine-basedvoicemailserver .................................61

Assigningausertoaprovisionedvoicemailserver ..........................67

Listing/modifying/deletingavoicemailserver ...............................68

UsingCPLscriptswithvoicemail ........................................69

Chapter 6

DefiningandAssigningServices.................................71

Definingserviceparameters ............................................71

Assigningservicestoadomain ..........................................75

Chapter 7

Assigning Services and Creating Service Packages .................79

Understandingservicepackages.........................................79

Listingavailableservices ...............................................79

Assigningservicestoaservicepackage ...................................83

Creatingaservicepackage .............................................86

Listing/modifying/deletingservicepackages ................................87

Assigningservicepackagestodomainsandsubdomains......................89

Upgradinganddowngradingservicepackages..............................90

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Chapter 8

User Management .............................................91

Managinguserfunctions ...............................................91

Addingausertoadomainorsubdomain ..................................92

Addingablendeduser.................................................95

Addingi2004InternetTelephonecapabilityforauser.........................99

Addingaconferenceserveruserandroute................................101

Adding a conference server user and route using the SIP Provisioning Client . .101

Adding conference server routes using the SIP Personal Agent . . . . . . . . . . . . .103

Settinguprulesfortheconferenceserverroute .........................104

Customizingservicepackages..........................................104

Listing/modifying/deletingusers.........................................105

Listing/modifying/deletingaliases........................................107

Listing/modifying/deletingblendedaliases.................................109

Chapter 9

Managing i2004 Internet Telephones .............................111

Introduction ........................................................111

Adding an i2004 Internet Telephone . . . . . ................................111

Listingani2004InternetTelephone......................................116

Deletingani2004InternetTelephone ....................................119

Chapter 10

Telephony Routes ............................................121

AddingClassofService(COS)information................................122

Addingatelephonyroute..............................................124

Listingatelephonyroute ..............................................128

Addingaroutelist ...................................................128

Listingaroutelist....................................................130

Usingthetranslationverificationtool .....................................131

Setting up an interworking profile with the Communications Server 2000 (CS2000) .133

Chapter 11

Gateways ...................................................135

Introductiontogateways ..............................................135

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Addingagateway....................................................136

Listingagateway ....................................................137

Addingagatewayroute ...............................................138

Listingagatewayroute ...............................................140

Addingagatewaytrunkgroup ..........................................141

Listingagatewaytrunkgroup ..........................................142

Appendix A

Provisioning Sequence ........................................145

Sequenceoftasks ...................................................145

Appendix B

Understanding Telephony Routing and Translations................149

Telephony routing concepts . . . . . . . . . . . . ................................149

Subdomains.....................................................149

ClassofService..................................................150

SIPApplicationModuleroutingstages ................................151

Telephony routing terminology . . . . . . . . . . ................................152

Routelists ......................................................152

Example of telephony route redirection between domains . . . . . . . . . . . . . .153

Example of telephony route redirection between subdomains . . . . . . . . . . .153

Routes .........................................................154

Privatetelephonyroutes ........................................155

SIPandgatewayroutes ........................................155

Sample dial plan for telephony routes . . . . ................................155

Provisioningdomains,subscribers,andCOS ...........................155

Exampledialplanassignments......................................157

Dialplandescription ..............................................157

AssociatingCOSandtheroute ......................................158

Telephony route provisioning scenario and examples . . . . . . . . ................158

Step1:Createtheparentandsubdomains.............................159

Step2:CreatetheCOS............................................161

Step3:CreatethesubscribersandassigntheCOS......................162

Step4:Creategateways,gatewayroutesandtrunkgroups................165

Step 5: Create the telephony routes . . ................................166

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Addingaprivateroutetosubdomainrich.abc.com....................167

AddingSIProutestoabc.comandxyz.com .........................169

Addingagatewayroutetoabc.com ...............................172

Step 6: Create the telephony route lists and assign COS . . ................174

Step7:Testthetelephonyroutingconfiguration .........................178

Appendix C

911 Emergency Notification ....................................181

911emergencynotificationtermsandconcepts ............................181

SettingupInstantMessageNotifications..................................182

Using the SIP Provisioning Client to add emergency subscribers and telephony routes .

183

CreatingaCOSforthe911notification................................184

Addingagateway,gatewayroute,andtrunkgroup.......................185

Addingaprivatetelephonyroute.....................................187

Addingagatewaytelephonyroute ...................................189

Addinganemergencysubscriber ....................................190

AddinganOSNsubscriber .........................................192

Using the SIP Personal Agent to route 911 emergency notifications . . . . . . . . . . . . .192

Settinguparoutelistfortheemergencysubscriber ......................192

Settinguparulefortheemergencynotificationroute.....................193

Index .......................................................195

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Figures

Figure1 SIPProvisioningClientloginwindow..............................4

Figure2 SIPProvisioningClientwelcomewindow..........................4

Figure3 Sessioninactivitymessage ....................................5

Figure4 TimeZonedetailswindow .....................................7

Figure5 Addnewtimezone...........................................8

Figure6 AddaNewRolewindow......................................17

Figure7 ListSystemRoleswindow ....................................18

Figure 8 Role details window . . . . . . . . .................................19

Figure9 Createnewadmin ..........................................20

Figure10 Adminswindow.............................................21

Figure11 AdminDetailswindow........................................22

Figure12 Domainsandsubdomains ....................................25

Figure13 Createnewdomainwindow ...................................27

Figure14 Createnewsubdomainwindow ................................32

Figure15 Createnewdomainwindow ...................................33

Figure16 ListDomainswindow-step1..................................34

Figure17 Listdomains-step2 ........................................35

Figure18 AddapartytoDomainBanListwindow..........................37

Figure19 DomainBanListwindow .....................................38

Figure20 AddStatusReasonwindow ...................................39

Figure21 StatusReasonswindow ......................................40

Figure22 Modifystatusreasonwindow ..................................40

Figure23 CreatenewIPCMwindow ....................................43

Figure24 ListIPCMClusterswindow....................................44

Figure25 ModifyIPCMwindow ........................................45

Figure 26 IPCM Domain Relation window . . . . . . . . . . . . . . . .................46

Figure27 IPCMDeleteconfirmationdialogbox ............................47

Figure28 ListingphysicalIPCMs .......................................48

Figure29 DeletephysicalIPCMconfirmationdialogbox .....................48

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Figure30 Createnewvoicemailserverwindow(SIP)-step .................51

Figure31 Createnewvoicemailserverwindow(SIP)-step2 ................52

Figure32 VoiceMailServerswindow(SIP) ...............................53

Figure33 Userrouteswindow .........................................54

Figure34 Createnewvoicemailserverwindow(Trunk-based)-step1 .........55

Figure35 Createnewvoicemailserverwindow(Trunk-based)-step2 .........56

Figure36 Createnewvoicemailserverwindow(Trunk-based)-step3 .........58

Figure37 VoiceMailServerswindow(Trunk-based) ........................60

Figure38 Createanewvoicemailserverwindow(Line-based)-step1.........61

Figure39 Createnewvoicemailserverwindow(Line-based)-step2 ..........62

Figure40 Createnewvoicemailserverwindow(Line-based)-step3 ..........64

Figure41 Createnewvoicemailserverwindow(Line-based)-step4 ..........66

Figure42 VoiceMailServerswindow(Line-based) .........................67

Figure43 Listofvoicemailservers .....................................68

Figure44 Listofavailableserviceswindow ...............................72

Figure45 Addnewparametervalueswindow .............................75

Figure46 Assignserviceswindow ......................................76

Figure47 Assignservicestoadomainwindow ............................77

Figure48 Listofavailableservices......................................80

Figure49 Assignserviceswindow ......................................84

Figure50 Assignservicestodomainswindow.............................85

Figure51 Createnewpackagewindow ..................................86

Figure 52 List of packages domain window . . . . . . . . . . . . . . .................88

Figure53 Assignpackagetodomainswindow.............................89

Figure54 Addnewuser ..............................................92

Figure55 Addnewuser-blended ......................................96

Figure 56 Blended User added successfully confirmation . . . .................97

Figure57 Servicepackagecustomizationforablendeduser .................98

Figure 58 User details window (i2004) . . .................................99

Figure59 Conferenceuser-addroute..................................102

Figure 60 Conference user - route added ................................103

Figure61 Customizeservicepackagelink ...............................105

Figure62 ListUserswindow..........................................106

Figure63 Listuserssearchresults.....................................106

Figure64 Userdetailswindow ........................................107

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Figure 65 List aliases window . . . . . . . . . ................................108

Figure66 Listaliasessearchresults....................................109

Figure67 BlendedAliasessearchresultswindow .........................110

Figure68 Addingadevice ...........................................112

Figure69 Adddevice-IPCMdevicecreated .............................115

Figure70 DeviceUsers-assigningusers ...............................116

Figure 71 List Devices window . . . . . . . . ................................117

Figure72 Listdevicessearchresults ...................................118

Figure73 Modifyingadeviceinadomainwindow .........................118

Figure74 DevicesinDomainwindow(searchresults)......................119

Figure75 ClassofServiceinformationfordomainwindow ..................123

Figure76 CreateNewTelephonyRoutewindow ..........................124

Figure 77 Telephony Route Listing window . . . . . . . . . . . . . . ................126

Figure 78 Telephony route listing window ................................128

Figure79 CreateaNewRouteListwindow ..............................129

Figure80 Listroutelistswindow.......................................131

Figure81 TranslationVerificationToolwindow............................132

Figure82 Translationtoolresultswindow................................133

Figure83 SetProfileforDomainwindow ................................133

Figure84 Createnewgatewaywindow .................................136

Figure85 Gatewayswindow..........................................137

Figure86 Gatewayswindow(ListGateways).............................138

Figure87 Createnewgatewayroutewindow.............................139

Figure88 Gatewayrouteswindow .....................................139

Figure89 Gatewayrouteswindow(ListRoutes) ..........................140

Figure90 Reordertrunkgroupswindow.................................141

Figure91 Createnewtrunkgroupwindow ...............................142

Figure92 TrunkGroupswindow .......................................142

Figure93 TrunkGroupswindow(ListTrunkGroup).........................143

Figure94 Exampledomaintree .......................................150

Figure95 SIPApplicationModuleroutingstages..........................152

Figure96 Routelistredirect(domaintodomain) ..........................153

Figure97 Routelistredirect(betweensubdomains) .......................154

Figure98 Domains/subscribersusedforthesampledialplan................156

Figure99 Parentdomainprovisioningmenu .............................160

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Figure100 Subdomainprovisioning .....................................161

Figure101 CreatingCOS .............................................162

Figure102 Assigningservicepackagestosubdomains......................163

Figure103 AddingasubscriberwithCOS ................................164

Figure104 Addingagatewaytoabc.com ................................165

Figure105 Addingagatewayroute .....................................166

Figure106 Addingatrunkgrouptoagatewayroute ........................166

Figure107 Menutoaddroutesinsubdomain .............................167

Figure108 Addingaprivateroutetorich.abc.com..........................168

Figure109 Privateroutecreated .......................................168

Figure110 SettingtheSubscriberNotFoundoption ........................168

Figure111 Listingaprivateroute .......................................169

Figure112 AddingaSIProutetoabc.com................................170

Figure113 SIProutechangeparameters.................................170

Figure114 SIProuteoptions ..........................................171

Figure115 ListingSIProutesinabc.com.................................171

Figure116 SIProutetoabc.com .......................................171

Figure117 Addingagatewayroute .....................................172

Figure118 Gatewaychangeparameters .................................173

Figure119 Gatewayrouteoptions ......................................173

Figure120 Listingabc.comroutes ......................................174

Figure121 Addingaroutelisttoabc.com ................................175

Figure122 AddingaroutelistwithPSTNroutetoabc.com...................175

Figure123 Listingofabc.comroutelists .................................176

Figure124 Listingofxyz.comroutelists..................................176

Figure125 Addingaroutelisttorich.abc.com .............................177

Figure126 Listingofrich.abc.comroutelists ..............................177

Figure127 Subdomain5digittranslationstrace ...........................178

Figure128 Gatewayroutetranslationstrace ..............................179

Figure129 SIProutetracefromabc.comtoxyz.com........................180

Figure130 Restrictedroutetrace .......................................180

Figure131 CreatingaCOSforthe911notification .........................185

Figure132 Addinganewgateway ......................................186

Figure133 Listofgateways ...........................................186

Figure134 Creatinganewgatewayroute ................................186

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Figure135 Creatinganewtrunkgroup ...................................187

Figure136 Createnewtelephonyroutewindow ...........................188

Figure137 Changeparameters ........................................188

Figure138 Creatinganewroutelist.....................................189

Figure 139 Create gateway telephony route to PSAP . . . . . . . ................190

Figure140 Gatewayrouteoptions ......................................190

Figure141 Adduser-emergencysubscriber..............................191

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Tables

Table1 SIPProvisioningtasksoverview................................12

Table2 Exampleofrolesandrights ...................................15

Table3 Createnewdomainnamerestrictions ...........................28

Table4 Createnewdomainparameters ................................28

Table5 CreatenewIPCMparameters .................................43

Table6 Voicemailservertypes.......................................50

Table7 SIP-basedvoicemailparameters...............................52

Table8 SMDIparameters ...........................................57

Table9 PRIGatewayconnectionparameters............................59

Table10 Line-basedvoicemailserverSMDIparameters....................63

Table11 Line-basedvoicemailservergeneralparameterinformation..........65

Table12 Line-basedvoicemailserverparameters.........................67

Table13 Servicesparametersandoptions...............................73

Table14 Servicesparametersandoptions ..............................81

Table15 Adduserparameterdescriptions ...............................93

Table16 i2004properties ...........................................100

Table17 i2004InternetTelephoneparameters...........................113

Table 18 Click Save. The IPCM Device Created window appears (Figure 69). . . 115

Table 19 Telephony route parameter information . . . . . . . . . ................125

Table 20 Telephony route parameters window (Private, SIP, Gateway) . . . . . . . .127

Table21 Callroutingoptions.........................................130

Table22 SIPProvisioningClientprovisioningsequence ...................145

Table23 Exampledialplandata ......................................157

Table24 Dialplanforabc.comandxyz.com.............................157

Table25 AssociationbetweenCOSandRoutes .........................158

Table26 Subscribersinrich.abc.com ..................................166

Table27 DataforSIProutes.........................................169

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Welcome

The Session Initiation Protocol (SIP) Provisioning Client is a web-based

Graphical User Interface (GUI) for service providers to complete administrative

tasks, for example, provisioning administrators, domains, IP Client Managers

(IPCMs) and IPCM clusters.

Overview

Service providers access the SIP Provisioning Client with any web browser. Being

a web-based system, the SIP Provisioning Client provides the service providers

with an highly efficient access from anywhere capability.

Audience

This guide is intended for service providers and administrators (with varying

levels of privileges) assigned to manage customer domains.

What is not covered

This document does not cover

• Configuration

• System Management Console

Note: The provisioning abilities visible to an administrator in the SIP

Provisioning Client GUI depends on the level of authority assigned to

their account.

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Text and graphic conventions

This guide uses the following text and graphic conventions:

Acronyms

This guide uses the following acronyms

bold text Indicates a menu option, link, or command key you

need to click. Example: Click Ok.

italic text Indicates

• a domain name or subdomain name

•adocumenttitle

• a variable name

separator ( > ) Shows menu paths.

Example: Gateway > Add Gateway

Indicates a top level menu item in the SIP Provisioning

Client menu hierarchy.

Indicates a sub menu item in the SIP Provisioning

Client menu hierarchy.

Indicates a form in the SIP Provisioning Client menu

hierarchy.

CAS Channel Associated Signalling

CPL Call Processing Language

COS Class of Service

CS2000 Communication Server 2000

DSL Digital Subscriber Line

GMT Greenwich Mean Time

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