HP EliteDesk 880 G2 Base Model Tower PC User guide

Type
User guide
Maintenance and Service Guide
HP EliteDesk 800 G2 TWR Business PC
© Copyright 2015 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition (October 2015)
Document Part Number: 823455-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product features ........................................................................................................................................... 1
Standard conguration features ........................................................................................................................... 1
Front panel components ........................................................................................................................................ 2
Rear panel components ......................................................................................................................................... 3
Serial number location .......................................................................................................................................... 4
2 Illustrated parts catalog ................................................................................................................................ 5
Microtower (MT) chassis spare parts ..................................................................................................................... 5
Computer major components ............................................................................................................. 5
Misc parts ............................................................................................................................................. 7
Drives ................................................................................................................................................... 9
3 Routine care, SATA drive guidelines, and disassembly preparation .................................................................. 10
Electrostatic discharge information .................................................................................................................... 10
Generating static ............................................................................................................................... 10
Preventing electrostatic damage to equipment ............................................................................... 11
Personal grounding methods and equipment .................................................................................. 11
Grounding the work area ................................................................................................................... 11
Recommended materials and equipment ........................................................................................ 12
Operating guidelines ........................................................................................................................................... 12
Routine care ......................................................................................................................................................... 13
General cleaning safety precautions ................................................................................................ 13
Cleaning the Computer Case ............................................................................................................. 13
Cleaning the keyboard ....................................................................................................................... 13
Cleaning the monitor ......................................................................................................................... 14
Cleaning the mouse ........................................................................................................................... 14
Service considerations ......................................................................................................................................... 14
Power supply fan ............................................................................................................................... 14
Tools and software Requirements .................................................................................................... 14
Screws ............................................................................................................................................... 15
Cables and connectors ...................................................................................................................... 15
Hard Drives ........................................................................................................................................ 15
Lithium coin cell battery .................................................................................................................... 15
SATA hard drives .................................................................................................................................................. 16
SATA hard drive cables ......................................................................................................................................... 16
SATA data cable ................................................................................................................................. 16
v
SMART ATA drives ................................................................................................................................................ 16
Cable management .............................................................................................................................................. 17
4 Removal and replacement procedures – Microtower (MT) chassis .................................................................... 18
Preparation for disassembly ............................................................................................................................... 18
Access panel ......................................................................................................................................................... 19
Front bezel ........................................................................................................................................................... 20
Front bezel security ............................................................................................................................................. 21
Removing bezel blanks ........................................................................................................................................ 22
Memory ................................................................................................................................................................ 23
DIMMs ................................................................................................................................................ 23
DDR4-SDRAM DIMMs ......................................................................................................................... 23
Populating DIMM sockets .................................................................................................................. 23
Installing DIMMs ................................................................................................................................ 24
Expansion cards ................................................................................................................................................... 26
WLAN module ...................................................................................................................................................... 30
Drives ................................................................................................................................................................... 32
Drive positions ................................................................................................................................... 34
System board connections ................................................................................................................ 35
Installing and removing drives .......................................................................................................... 36
Removing a 5.25-inch drive ............................................................................................ 37
Installing a 5.25-inch drive ............................................................................................. 38
Removing a 9.5 mm slim optical drive ........................................................................... 39
Installing a 9.5 mm slim optical drive ............................................................................ 40
Removing a 3.5-inch or 2.5-inch hard drive ................................................................... 41
Installing a 3.5-inch or 2.5-inch hard drive .................................................................... 43
Drive power cable ................................................................................................................................................ 48
Front I/O assembly ............................................................................................................................................... 49
Power switch ........................................................................................................................................................ 51
Fan sink ................................................................................................................................................................ 53
Processor ............................................................................................................................................................. 54
Speaker ................................................................................................................................................................ 55
Card reader ........................................................................................................................................................... 56
Rear chassis fan ................................................................................................................................................... 57
Hood lock (solenoid) ............................................................................................................................................ 58
Hood sensor ......................................................................................................................................................... 59
Power supply ....................................................................................................................................................... 60
System board ....................................................................................................................................................... 62
System board callouts ....................................................................................................................... 64
vi
5 Computer Setup (F10) Utility ........................................................................................................................ 66
Computer Setup (F10) Utilities ............................................................................................................................ 66
Using Computer Setup (F10) Utilities ................................................................................................ 66
Computer Setup–Main ....................................................................................................................... 68
Computer Setup—Security ............................................................................................................... 70
Computer Setup—Advanced ............................................................................................................. 72
Recovering the Conguration Settings ............................................................................................................... 77
6 Troubleshooting without diagnostics ............................................................................................................ 78
Safety and comfort .............................................................................................................................................. 78
Before you call for technical support .................................................................................................................. 78
Helpful hints ........................................................................................................................................................ 79
Solving general problems .................................................................................................................................... 80
Solving power problems ...................................................................................................................................... 84
Solving hard drive problems ................................................................................................................................ 85
Solving media card reader problems ................................................................................................................... 87
Solving display problems .................................................................................................................................... 88
Solving audio problems ....................................................................................................................................... 93
Solving printer problems ..................................................................................................................................... 95
Solving keyboard and mouse problems .............................................................................................................. 96
Solving Hardware Installation Problems ............................................................................................................. 98
Solving Network Problems .................................................................................................................................. 99
Solving memory problems ................................................................................................................................ 102
Solving CD-ROM and DVD problems .................................................................................................................. 103
Solving USB ash drive problems ..................................................................................................................... 106
Solving front panel component problems ........................................................................................................ 107
Solving Internet access problems ..................................................................................................................... 107
Solving software problems ............................................................................................................................... 109
7 POST error messages and diagnostic front panel LEDs and audible codes ....................................................... 110
POST numeric codes and text messages .......................................................................................................... 110
Interpreting system validation diagnostic front panel LEDs and audible codes .............................................. 115
8 Password security and resetting CMOS ........................................................................................................ 117
Resetting the password jumper ........................................................................................................................ 117
Clearing and resetting the BIOS ........................................................................................................................ 119
9 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 120
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 120
vii
10 System backup and recovery ..................................................................................................................... 122
Backing up, restoring, and recovering in Windows 10 ...................................................................................... 122
Creating recovery media and backups ............................................................................................ 122
Creating HP Recovery media (select products only) .................................................... 122
Using Windows tools ....................................................................................................................... 124
Restore and recovery ...................................................................................................................... 124
Recovering using HP Recovery Manager ...................................................................... 124
What you need to know before you get started ........................................ 124
Using the HP Recovery partition (select products only) ............................ 125
Using HP Recovery media to recover ......................................................... 125
Changing the computer boot order ............................................................ 126
Removing the HP Recovery partition (select products only) ..................... 126
Backing up, restoring, and recovering in Windows 8.1 or Windows 8 .............................................................. 126
Creating recovery media and backups ............................................................................................ 126
Restoring and recovering using Windows tools ............................................................................. 127
Using Reset when the system is not responding ......................................................... 127
Recovery using the Windows recovery USB ash drive ............................................... 128
Recovery using Windows operating system media (purchased separately) ............... 128
Backing up, restoring, and recovering in Windows 7 ........................................................................................ 128
Creating recovery media ................................................................................................................. 129
Creating recovery media using HP Recovery Manager (select models only) ............... 129
Creating recovery discs with HP Recovery Disc Creator (select models only) ............. 130
Creating recovery discs .............................................................................. 131
Backing up your information ........................................................................................ 131
System Restore ............................................................................................................................... 132
System Recovery ............................................................................................................................. 132
System Recovery when Windows is responding .......................................................... 132
System Recovery when Windows is not responding .................................................... 133
System Recovery using recovery media (select models only) ..................................... 133
Using HP Recovery Disc operating system discs (select models only) ........................ 134
Appendix A Battery replacement ................................................................................................................... 136
Appendix B Power Cord Set Requirements ...................................................................................................... 139
General Requirements ....................................................................................................................................... 139
Japanese Power Cord Requirements ................................................................................................................. 139
Country-Specic Requirements ........................................................................................................................ 140
Appendix C Statement of Volatility ................................................................................................................ 141
viii
Appendix D Specications ............................................................................................................................. 142
TWR Specications ............................................................................................................................................ 142
Index ........................................................................................................................................................... 144
ix
x
1 Product features
Standard conguration features
Features may vary depending on the model. For support assistance and to learn more about the hardware
and software installed on your computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a tower orientation or a desktop orientation.
CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an
unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you
always initiate Hibernation instead of Sleep anytime the computer will be out of your physical
possession. This practice is particularly important when you travel with your computer.
Standard conguration features 1
Front panel components
Drive conguration may vary by model. Some models have a bezel blank covering one or more drive bays.
1 Hard Drive Activity Light 6 Dual-State Power Button
2 5.25-inch Half-Height Drive Bay (behind bezel) 7 Slim Optical Drive (optional)
3 SD Card Reader (optional) 8 USB 2.0 Charging (powered) Port (black)
4 USB 2.0 Port (black) 9 USB 3.0 Ports (blue)
5 Microphone/Headphone Connector 10 Headphone Connector
NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box will pop up asking if you want to
use the connector for a microphone Line-In device or a headphone. You can recongure the connector at any time by
double-clicking the Audio Manager icon in the Windows taskbar.
NOTE: The USB 2.0 Charging Port also provides current to charge a device such as a Smart Phone. The charging current is
available whenever the power cord is plugged into the system, even when the system is o.
NOTE: The Power On Light is normally white when the power is on. If it is ashing red, there is a problem with the
computer and it is displaying a diagnostic code. Refer to Interpreting system validation diagnostic front panel LEDs and
audible codes on page 115 to interpret the code.
2 Chapter 1 Product features
Rear panel components
1 Power Cord Connector 7 PS/2 Mouse Connector (green)
2 PS/2 Keyboard Connector (purple) 8 Serial Connector
3 DisplayPort Monitor Connectors 9 RJ-45 Network Connector
4 VGA Monitor Connector 10 USB 3.0 Ports with Wake from S4/S5
feature (blue)
5 USB 3.0 Ports (blue) 11 Line-In Audio Connector (blue)
6 Line-Out Connector for powered audio devices
(green)
NOTE: An optional second serial port and an optional parallel port are available from HP.
If using a USB keyboard, HP recommends connecting the keyboard to one of the USB 3.0 ports with the wake from S4/S5
feature. The wake from S4/S5 feature is also supported on the PS/2 connectors if enabled in BIOS F10 Setup.
When a device is plugged into the blue Line-In Audio Connector, a dialog box will pop up asking if you want to use the
connector for a line-in device or a microphone. You can recongure the connector at any time by double-clicking the Audio
Manager icon in the Windows taskbar.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and the
integrated graphics on the system board may be used at the same time. However, for such a conguration, only the display
connected to the discrete graphics card will display POST messages.
The system board graphics can be disabled by changing settings in Computer Setup.
Rear panel components 3
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of the
computer. Keep these numbers available for use when contacting customer service for assistance.
4 Chapter 1 Product features
2 Illustrated parts catalog
Microtower (MT) chassis spare parts
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Microtower (MT) chassis spare parts 5
Item Description
(1) Access panel
(2) Front bezel
(3) System board (includes replacement thermal material)
(4) Extension board
(5) Power supply
400W, 92% ecient
280W, 92% ecient
280W, 85% ecient
280W, standard
(6) Memory modules (PC4-17000, 2133-MHz)
16-GB
8-GB
4-GB
* Processors (include replacement thermal material; not illustrated))
Intel Core i7-6700 processor
Intel Core i5-6600 processor
Intel Core i5-6500 processor
6 Chapter 2 Illustrated parts catalog
Misc parts
Item Description
(1) Fan
(2) Fan sink (includes replacement thermal material)
(3) Speaker
(4) Hood sensor
(5) Solenoid lock
(6) Secure Digital (SD) card reader
(7) Front I/O assembly
(8) SATA drive power cable
(9) Power switch
(10) SATA data cable, 17.7 inch, 2 straight ends
(11) SATA data cable, 14 inch, 1 straight end, 1 angled end
* Printer port, PCI card
* nVIDIA GT730 2 GB graphics card (DDR3, PCIex8)
* AMD R9 350 2 GB graphics card (DDR5, PCIe x16)
* GeForce GTX 960 2GB graphics card (DDR5, PCIex16)
* Serial port, PCI card
* WLAN modules
Microtower (MT) chassis spare parts 7
Item Description
Broadcom BCM943228Z 802.11n 2x2 DualBand Combo PCIe x1 Card
Intel 7265 802.11ac 2x2 DualBand Combo PCIe x1 Card
Intel 8260 2x2 Dual Band 802.11ac WLAN/ Bluetooth Combo
Intel 3165 1x1 Dual Band 802.11ac WLAN/ Bluetooth Combo
* Bezel blank, 5.25-inch optical drive
* Bezel blank, slim optical drive
* Keyed cable lock
* DisplayPort cable
* USB 3.1 Type Cx1 PCIe x1 card
* Hard drive grommet
* Adapters
DisplayPort to HDMI 1.4
DisplayPort to VGA
DisplayPort to DVI
USB-C to USB 3.0
* Mouse
PS2, optical
USB, laser
USB, optical
Antimicrobial
Washable
Wireless
* Keyboards
PS/2
PS/2 slim
USB
HP USB slim
HP USB Conferencing
Wireless keyboard, mouse, and dongle
USB/PS2 Washable
Smart card
8 Chapter 2 Illustrated parts catalog
Drives
Description
Hard drives
2-TB, 7200-rpm
1-TB, 7200-rpm, 3.5-inch
1-TB, 7200-rpm, 2.5-inch
1-TB, hybrid SSD, 3.5-inch or 2.5-inch
500-GB, 7200-rpm, 2.5-inch, SED
500 GB, 7200 rpm, 3.5-inch or 2.5-inch
500-GB, 7200-rpm, 2.5-inch, OPAL2, self-encrypting drive (SED)
500-GB, 5400-rpm, 2.5-inch, FIPS
500-GB, hybrid SSD, 2.5-inch
500-GB, 5400-rpm, 2.5-inch, 5 mm
Solid-state drives
512 GB Solid-state Drive (SSD), 3D, NAND
512-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe
256-GB Solid-state Drive (SSD), self-encrypting (SED)
256-GB Solid-state Drive (SSD)
256-GB Solid-state Drive (SSD), TLC
256-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe
256 GB Solid-state Drive (SSD), 3D, NAND
180 GB Solid-state Drive (SSD)
180 GB Solid-state Drive (SSD), OPAL2, MLC
128-GB Solid-state Drive (SSD), self-encrypting drive (SED)
128-GB Solid-state Drive (SSD)
128-GB Solid-state Drive (SSD), 3D, NAND
128-GB Solid-state Drive (SSD), M.2, 2280SS, PCIe
120-GB Solid-state Drive (SSD)
120-GB Solid-state Drive (SSD), OPAL2, MLC
Microtower (MT) chassis spare parts 9
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
Dierent activities generate dierent amounts of static electricity.
Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs from vinyl tray
Removing DIPs from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
These are then multi-packaged inside plastic tubes, trays, or Styrofoam.
NOTE: 700 volts can degrade a product.
10 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
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HP EliteDesk 880 G2 Base Model Tower PC User guide

Type
User guide

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