Cisco Systems 7960G User manual

Corporate Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

Cisco Unified IP Phone 7960G and

7940G for Cisco Unified CallManager

5.0 (SIP)

INCLUDING LICENSE AND WARRANTY

Phone Guide

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the U.S. and certain other countries. All other

brands, names, or trademarks mentioned in this document or Web site are the

property of their respective owners. The use of the word partner does not

imply a partnership relationship between Cisco and any other company.

(0501R)

OL-8134-01

Quick Reference

Cisco Unified IP Phone

7960G and 7940G for

Cisco Unified

CallManager 5.0 (SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

Answer Answer a call

BlndXfr Transfer a call without talking to

the transfer recipient

Cancel Cancel an action and exit the

screen without applying changes

CFwdAll Setup/cancel call forwarding

Confrn Create a conference call

DND Turn off DND

EditDial Edit a number in a call log

EndCall End the current call

Exit Return to the previous screen

Join Join two additional calls already

on a single line to create a

conference

more Display additional softkeys

NewCall Make a new call

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

Trnsfer Transfer a call

URL URL dialing mode

Common Phone Tasks

View online

help on the

phone

Press or twice

quickly.

Place a call Go off-hook before or after

dialing a number.

Place a call

while another

call is active

Press NewCall. The original

call is placed on hold

automatically.

Add another

participant to a

call

From a connected call, press

Confrn. Enter the

participant’s phone number

and wait for the call to

connect. Press Join.

Transfer a call

to a new

number

From an active call, press

more, then Trnsfer. Enter

the target number and wait

for an answer. Press Trnsfer

again. Or press EndCall to

cancel the transfer.

Redial a

number

Press Redial.

Edit an entry Press <-- to delete the entry

to the left of the cursor. (To

move cursor to left, press

<<. To move cursor to right,

press >>.)

i

Phone Screen Icons

Call State

Incoming call

Off-hook

On-hook

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Speed Dial

Message waiting

Phone service URL assigned

Button Icons

Messages

Services

or Help

Directories

Settings

Speaker

Mute

Headset

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Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) v

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15

Understanding Phone Screen Features 18

Cleaning the Phone Screen 18

Understanding Feature Buttons and Menus 19

Entering and Editing Text 19

Understanding the Help System on Your Phone 20

Understanding Lines vs. Calls 20

Understanding Feature Availability 20

Basic Call Handling 21

Placing a Call—Basic Options 21

Placing a Call—Additional Options 22

Answering a Call 22

Ending a Call 23

Using Hold and Resume 23

Using Mute 24

Switching Between Multiple Calls 24

Transferring Calls 25

Forwarding All Calls to Another Number 26

vi OL-8134-01

Making Conference Calls 27

Do Not Disturb 28

Advanced Call Handling 29

Speed Dialing 29

Using Caller ID Blocking 30

Blocking Anonymous Calls 30

Using Auto-Complete Number 30

Using Call Waiting 31

Using Call Hold Ringback 31

Using Stutter Message Waiting 31

Using Auto Answer (Intercom) 32

Using a Shared Line 32

URL Dialing 32

Using a Handset, Headset, and Speakerphone 33

Obtaining a Headset 33

Using Phone Settings 34

Customizing Rings and Message Indicators 34

Customizing the Phone Screen 34

Using Call Logs and Directories 35

Using Call Logs 35

Using Corporate Directory 36

Using Personal Directory 37

Accessing Voice Messages 38

Customizing Your Phone on the Web 39

Accessing Your User Options Web Pages 39

Configuring Features and Services on the Web 40

Setting Up Phone Services on the Web 40

Controlling Line Settings on the Web 42

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) vii

Understanding Additional Configuration Options 43

Troubleshooting Your Phone 44

Viewing Phone Administration Data 44

Cisco One-Year Limited Hardware Warranty Terms 45

Index 47

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Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press or on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 12.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.

Learn what the buttons mean See the “Understanding Buttons and Hardware” section on

page 15.

Learn about the phone screen See the “Understanding Phone Screen Features” section on

page 18.

Clean the phone screen See the “Cleaning the Phone Screen” section on page 18.

Make calls See the “Placing a Call—Basic Options” section on page 21.

Put calls on hold See the “Using Hold and Resume” section on page 23.

Mute calls See the “Using Mute” section on page 24.

Transfer calls See the “Transferring Calls” section on page 25.

Make conference calls See the “Making Conference Calls” section on page 27.

Set up speed dialing See the “Speed Dialing” section on page 29.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 33.

Change ring volume or tone See the “Using Phone Settings” section on page 34.

View your missed calls See the “Using Call Logs” section on page 35.

Listen to your voice messages See the “Accessing Voice Messages” section on page 38.

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2 OL-8133-01

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause

bodily injury. Before you work on any equipment, be aware of the hazards

involved with electrical circuitry and be familiar with standard practices for

preventing accidents. Use the statement number provided at the end of each

warning to locate its translation in the translated safety warnings that

accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die

lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat

werken, dient u zich bewust te zijn van de bij elektrische schakelingen

betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken

om ongelukken te voorkomen. Gebruik het nummer van de verklaring

onderaan de waarschuwing als u een vertaling van de waarschuwing die bij

het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Getting Started

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 3

Varoitus

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia

vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien

käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin

ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen

mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta

varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant entraîner des blessures ou des dommages corporels. Avant

de travailler sur un équipement, soyez conscient des dangers liés aux circuits

électriques et familiarisez-vous avec les procédures couramment utilisées

pour éviter les accidents. Pour prendre connaissance des traductions des

avertissements figurant dans les consignes de sécurité traduites qui

accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la

fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die

zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit

den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur

Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung

angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den

übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät

ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

4 OL-8133-01

Avvertenza

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe

causare infortuni alle persone. Prima di intervenire su qualsiasi

apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti

elettrici e conoscere le procedure standard per la prevenzione di incidenti.

Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per

individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

Advarsel

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade

på person. Før du begynner å arbeide med noe av utstyret, må du være

oppmerksom på farene forbundet med elektriske kretser, og kjenne til

standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver

advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som

fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá

ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer

equipamento, tenha conhecimento dos perigos envolvidos no manuseio de

circuitos elétricos e familiarize-se com as práticas habituais de prevenção de

acidentes. Utilize o número da instrução fornecido ao final de cada aviso para

localizar sua tradução nos avisos de segurança traduzidos que acompanham

este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.

Antes de manipular cualquier equipo, considere los riesgos de la corriente

eléctrica y familiarícese con los procedimientos estándar de prevención de

accidentes. Al final de cada advertencia encontrará el número que le ayudará

a encontrar el texto traducido en el apartado de traducciones que acompaña

a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Getting Started

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 5

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utför arbete på någon utrustning måste du vara

medveten om farorna med elkretsar och känna till vanliga förfaranden för att

förebygga olyckor. Använd det nummer som finns i slutet av varje varning för

att hitta dess översättning i de översatta säkerhetsvarningar som medföljer

denna anordning.

SPARA DESSA ANVISNINGAR

6 OL-8133-01

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em

que há risco de lesões corporais. Antes de trabalhar com qualquer

equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e

familiarize-se com as práticas padrão de prevenção de acidentes. Use o

número da declaração fornecido ao final de cada aviso para localizar sua

tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Getting Started

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 7

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko

for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være

opmærksom på de involverede risici, der er ved elektriske kredsløb, og du

skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug

erklæringsnummeret efter hver advarsel for at finde oversættelsen i de

oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

8 OL-8133-01

Getting Started

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 9

Warning

Read the installation instructions before you connect the system to its power source.

Warning

Ultimate disposal of this product should be handled according to all national laws and

regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning

activity.

10 OL-8133-01

Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to

telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN

ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution

when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the

Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current)

protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,

10A international) is used on the phase conductors (all current-carrying conductors).

Warning

The device is designed to work with TN power systems.

Warning

The plug-socket combination must be accessible at all times because it serves as the

main disconnecting device.

Warning

The power supply must be placed indoors.

Caution Only use the Cisco-specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Getting Started

Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SIP) 11

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

12 OL-8134-01

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate

IP telephony network. If that is not the case, refer to the graphic and table below to connect your

phone.

1

DC adaptor port (DC48V) for phones not

provided with inline power

5

Access port (10/100 PC) for connecting

your phone to your computer

2

AC-to-DC power supply

6

Handset port

3

AC power cord

7

Headset port

4

Network port (10/100 SW) for connecting to the

network

8

Footstand button

AUX

DC48V

10/100 SW 10/100 PC

+

113656

2

8

3

4

5

6

7

1

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Cisco Systems 7960G User manual

Cisco Systems 7960G User manual

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