Alcatel-Lucent IP Touch 4068 User manual

Alcatel-Lucent OmniPCX Enterprise

Communication Server

Alcatel-Lucent IP Touch 4068 Attendant Set

User Manual

Legal notice:

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of

Alcatel-Lucent. All other trademarks are the property of their respective

owners.

The information presented is subject to change without notice.

Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.

The CE mark indicates that this product conforms to the following Council

Directives:

- 2004/108/EC (concerning electro-magnetic compatibility)

- 2006/95/EC (concerning electrical safety)

- 1999/5/EC (R&TTE)

Chapter 1

Introduction



Overview ....................................................................................................1.1



Set General View ....................................................................................1.1



Set Display ................................................................................................1.3



menu Page ....................................................................................................1.4



main (perso) Page .........................................................................................1.4



next Page ......................................................................................................1.5



rt&hold Page ..................................................................................................1.5



camp on Page ...............................................................................................1.6



Set Standard Keys .................................................................................1.6



Softkeys (Dynamic Feature Keys) .................................................................1.7



Fixed Feature Keys .......................................................................................1.8



Programmable Keys ......................................................................................1.9



Set LEDs ...................................................................................................1.10



Connecting Optional Equipment .....................................................1.10



Headset ........................................................................................................1.10



External Station Speaker ..............................................................................1.11



Plugging a PC to the Set .....................................................................1.11

Chapter 2

Basic Features

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 

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0-1



Putting the Attendant Set in Service ...............................................2.1



Methods for Calling a Number ...........................................................2.1



Direct Dialing .................................................................................................2.1



Calling via the Set Directory ..........................................................................2.1



Dial (Call) by Name .......................................................................................2.2



Call by Speed Dialing ....................................................................................2.4



Calling an Internal User .......................................................................2.4



Reserving (Locking) an Internal User Set ......................................................2.4



The Called Set is Free ...................................................................................2.5



The Called Set is Busy ..................................................................................2.7



Special Cases: Unreachable or Forwarded Sets ...........................................2.9



Calling an External User .....................................................................2.14



Answering Calls .....................................................................................2.15



Automatic/Manual Answer ............................................................................2.16



Answering an Internal Call ............................................................................2.16



Answering an External Call ..........................................................................2.17



Answering a Call to the Attendant Group .....................................................2.17



The Attendant Does Not Answer Immediately ..............................................2.18



Answering a Callback Request .....................................................................2.19



Putting a Call on Hold ..........................................................................2.20



Consultation Call ...................................................................................2.21



Consultation Call to an Internal User ............................................................2.21



Consultation Call to an External User ...........................................................2.24



Initializing a Three-Party Conference ...........................................................2.26



Call Transfer (routing) .........................................................................2.26



Automatic/Manual Transfer ..........................................................................2.27



Transfer to a Busy Set ..................................................................................2.27



Routing Participants to a Meet-Me Conference .........................2.28



The Conference Circuit is Free .....................................................................2.29



The Conference is In Progress .....................................................................2.29

Chapter 3

Additional Features

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0-2

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

Routing with Chained Extend ............................................................3.1



Routing with Extend and Camped-On Release ...........................3.3



Dialing in DTMF Transparency ..........................................................3.4



Sending a Calibrated Cut-Off or Flash ...........................................3.5



Temporary Hold of Automatic Transfer .........................................3.5



Directory Number Supervision ..........................................................3.6



Individual Call Routing .........................................................................3.7



Indiv routing Key Present on the main (perso) Page .....................................3.7



Indiv routing Key Present on the Smart Display Module ...............................3.7



Network/Network Transfer ..................................................................3.7



Net/Net Key Present on the main (perso) Page ............................................3.8



Net/Net Key Present on the Smart Display Module .......................................3.8



Trunk Group Supervision ....................................................................3.8



O/S Trunk Supervision .........................................................................3.9



Individual Hold ........................................................................................3.9



Indiv hold Key Present on the main (perso) Page .........................................3.9



Indiv hold Key Present on the Smart Display Module ...................................3.9



Call Presentation ...................................................................................3.10



Transfer with Privilege ........................................................................3.11

Chapter 4

Management from the Attendant Set



Management Overview .........................................................................4.1



menu Page Structure ............................................................................4.1



Customizing your Attendant Set (Settings) ..................................4.2



Assigning Programmable Keys .....................................................................4.3



Selecting Answer and Transfer Operating Modes .........................................4.7



Selecting the Display Language ....................................................................4.8



Configuring Ringing Options ..........................................................................4.8



Changing the Password ...............................................................................4.10



Connecting Optional Equipment ...................................................................4.11

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0-3



Adjusting the Smart Display Module Contrast ..............................................4.12



Configuring a Bluetooth Device (Optional) ...................................................4.12



Checking your Attendant Set Configuration ...............................4.13



Reading the Attendant Set IP Parameters ...................................................4.13



Reading the Attendant Set Software Version ...............................................4.14



Carrying Out a Phone Test ...........................................................................4.15



Selecting the Attendant Group Status ...........................................4.15



Selecting the Entity Status ................................................................4.15



Sign Off/Sign On ....................................................................................4.17



Information ..............................................................................................4.17

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0-4

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1.1 Overview

The purpose of the attendant sets (organized in groups) is to ensure efficient routing of

external calls and, where appropriate, to call external numbers on request.

One or more attendants share the workload (up to 80 attendant stations may be operational in

the same system). Each attendant set must belong to an attendant group.

The keys appearing on the Alcatel-Lucent IP Touch 4068 Phone set offer all the features

required for efficient management of incoming and outgoing calls.

Some system features can be accessed from the attendant set.

They include (depending on system settings):

- Attendant status change (e.g. switchover from day to night status). This results in

differences in call routing and the features that can be accessed on the set

- External line reservation for exclusive use

- System operation monitoring

- The programming of services such as date and time, speed dialing numbers, etc.

1.2 Set General View

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1-1

Figure 1.1: Alcatel-Lucent IP Touch 4068 Phone Set Layout

The Alcatel-Lucent IP Touch 4068 Phone attendant set is equipped with:

1. A corded comfort handset

The handset can be replaced by a corded headset or Bluetooth® wireless equipment

(headset or handset)

2. A microphone for hands-free operations

3. A socket to connect either a corded headset or speaker unit

4. A color display screen

5. An Alarm LED to signal incoming calls and alarms

6. Softkeys with dynamic labels (labels depending on the context in which they are used)

7. Fixed keys including:

• Navigation keys used to scroll through the pages or lines of the set display

• Audio keys: hands-free, listen and audio volume

• Direct feature keys: Guide, Redial and Messaging and personal F1 and F2

Chapter

1

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1-2

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8. A number (dialing) keypad with 12 keys

9. An alphabetic keyboard (for dial by name, speed dialing number and set phone

book/directory programming)

1.3 Set Display

The display of the Alcatel-Lucent IP Touch 4068 Phone for attendants is a color backlight

screen, allowing the set to be used in poor lighting conditions.

The set display is adjustable by pushing the button on the left of the Alarm LED, as presented

in the set display example below

Figure 1.2: Set Display Example

When in operation, the set displays:

- An information bar indicating the current date and time and displaying icons (as detailed

below):

The waiting call counters (normal and urgent calls) are displayed on this information bar

periodically, depending on configuration of Alcatel-Lucent OmniPCX Enterprise

Communication Server.

Note:

Urgent waiting calls are calls being on hold for more than thirty seconds.

table 1.1: Status Icons

Icon Definition

Indicates that the status of the attendant group is "day service"

Indicates that the status of the attendant group is "night service"

Indicates that the status of the attendant group is "forward 1"

Indicates that the status of the attendant group is "forward 2"

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1-3

Icon Definition

Indicates that a headset is connected

Indicates that the silent mode is activated

- Several pages (menu, main (perso), next, rt&hold, and camp on) providing information

on calls and access to related features

The presence of an additional page is indicated by the sign to the right of the display

(last title of page). Previous pages are indicated by the sign to the left of the display

(first tab).

Navigation on the set display:

Press the left and right arrows on the navigator ( ) to move to the previous or next page

and press the up and down arrows on the navigator ( ) to scroll through the content of

a page.

1.3.1 menu Page

The menu page enables to:

- Customize the attendant set environment (language, ringing, password, optional

equipments, options)

- Program the set directory

- Configure the programmable keys

- Change the status of the attendant group and entity

- Display the identity of the attendant set and the group to which the set belongs

Figure 1.3: menu Page Example

1.3.2 main (perso) Page

The main (perso) page provides access to programmable keys.

Chapter

1

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1-4

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Figure 1.4: main (perso) Page Example

1.3.3 next Page

The next page displays the list of incoming calls (i.e. call handling page). The caller

information displayed in the next page differs according to the type of incoming call:

- For internal or network incoming calls, the caller identity and entity are displayed

- For external incoming calls, the caller identity is displayed when the caller directory number

has been defined in the system as speed dialing number. When this is not the case, the

caller directory number is displayed as well as the name of the trunk group

Up to eight incoming calls can be displayed in the next page (four calls can be displayed

simultaneously on the screen).

Figure 1.5: next Page Example

1.3.4 rt&hold Page

The rt&hold page displays the calls being routed and the calls put on hold from this set. The

calls being routed are identified by the icon and the calls on hold by the icon.

Up to two calls being routed and two calls on hold can be displayed simultaneously on the

screen.

Note:

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1-5

Use scroll bar to see more calls: eight routed calls or three hold calls are the maximum but the whole

rt&hold page can display only eight calls.

Figure 1.6: rt&hold Page Example

1.3.5 camp on Page

The camp on page only appears when the rt&hold page is not available. This is the case

when no common hold key has been programmed on the set main (perso) page.

Note:

Use scroll bar to see more calls: the whole camp on page can display only eight calls.

Figure 1.7: camp on Page Example

1.4 Set Standard Keys

The Alcatel-Lucent IP Touch 4068 Phone operating as attendant includes:

- A dialing keypad with 12 keys (0, 1 to 9, * and #)

- An alphabetic keyboard with 34 keys

- Dynamic feature softkeys

- Fixed feature keys

- A navigator consisting of 4 directional navigation keys

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1

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- Programmable keys with:

• 72 keys on the main (perso) page

• Up to 42 additional programmable keys located on add-on keypad modules

1.4.1 Softkeys (Dynamic Feature Keys)

Two sets of five softkeys are located on both sides of the set display.

Figure 1.8: softkeys Location

Softkeys are dynamic keys whose function is determined by the system according to the

current status. They cannot be programmed by the user.

A feature is activated by pressing the softkey corresponding to the label displayed on the

screen. Pressing a softkey for which no label is displayed has no effect.

table 1.2: Call Handling Softkeys

Softkey (Label) Press, to:

Release Release the current call

Ring Call the selected set

Broker Switch between two users in conversation (the other party is auto-

matically put on hold)

Intrude (i.e. barge-in) Barge in a conversation between two users

Intrude Off End intrusion in a conversation

Transfer Transfer the first party to the second (consultation call)

Transfer off Deactivate temporarily the Auto transfer feature for the current call

Hold Put the party on hold

Override Call a set in immediate forward. This feature allows to override the

immediate forward and call the initial set

Follow Forward Call a set in forward on no reply. This feature allows to follow the

forward and call the forwarding destination set

Forward attendant Forward a call to another attendant (or attendant group)

Meet Me Conf Add users to a Meet Me conference

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1-7

Softkey (Label) Press, to:

Conference Start a Three-Party Conference

End conf Stop a Three-Party Conference

Voice mail Deposit a voice message on a voice mail

Chained Transfer an external call to an internal set, with retrieval of this call

once the internal set user has ended the conversation

Announce Put a call on hold after a controlled release

Call Back Send a call back request to the called set

DTMF Send Transmit digits in DTMF voice frequency

DTMF Off Exit digit transmission in DTMF transparency

Flashing Send a calibrated pulse, also called cut-off or flashing

Delete Used to delete the contents of a softkey or a callback request

Cancel Cancel the consultation call and return to the main call

The softkeys are also used to:

- Implement operating features (callback, etc.)

- Customize the attendant set

- Modify system management

- Save (and use) the set individual phone book

1.4.2 Fixed Feature Keys

The fixed keys cannot be modified by the attendant or system administrator.

table 1.3: Navigation Keys

Key Action

OK Validates data entry

Left cursor

Goes back to previous tab (home page or call management)

Goes back to the previous entry when viewing data for dial by name,

unanswered calls, calls made and callbacks

May be used to switch between two active calls as softkeys located in

front of the two telephone tabs of the telephone area on the screen

Right curs-

or

Goes to the next tab (home page or call management)

Goes to the next entry when viewing data for dial by name, un-

answered calls, calls made and callbacks

May be used to switch between two active calls as softkeys located in

front of the two telephone tabs of the telephone area on the screen

Up cursor Scrolls one page down on the screen

Down

cursor

Scrolls one page up on the screen

table 1.4: Audio Keys

Chapter

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    ! "       

Key Action

Terminates the current communication

Enables or disables the hands–free feature:

- Short press activates the hands-free feature. It enables to switch from hand-

set to headset

- Long press activates the Group Listening feature

The hands-free feature is a full duplex mode with echo cancellation and attenu-

ation

Enable to adjust the set's:

- Ringing level if used when the set is rung

- Loudspeaker or handset volume if used in during a call

In all cases:

- The + key increases the volume level

- The - key decreases the volume level

Switches to mute mode ( in both idle state and conversation state)

table 1.5: Direct Feature Keys

Key Action

- Long press exits current application

- Short press goes up one level in the current application or exits the current

application when at first level of the application

- Short press switches back to home page when the display is set on the tele-

phone application

- Pressing the key then a softkey on the main (perso) page may be used

to modify or delete a programmable softkey

- Pressing the key then keys on the attendant set may provide information

about these keys

Provides access to callback requests

- A short press on the key automatically dials the last number that was dialed

- A long press on the key provides access to a list of up to eight last numbers

previously dialed

Puts the current conversation on hold

Transfers the current call

1.4.3 Programmable Keys

The programmable keys include:

- Up to 72 user programmable softkeys on the set, i.e. 2x4 softkeys per page on the set

display. These programmable softkeys are activated from the main (perso) page by

pressing the desired softkey. Use the navigation keys (when the desired label is not shown

on the set display) to scroll up and down the pages.

The softkeys can be programmed from the attendant set or pre-programmed by a system

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1-9

administrator. The system administrator can assign fixed features to these softkeys, such

as:

• Individual hold

• Trunk group presentation and supervision

• Out of service trunk supervision

• Directory number supervision

• Individual routing

• Speed dialing

• Network/network connection with supervision

• Call presentation

Important:

Call presentation is pre-programmed on key 1. Alcatel-Lucent recommends not to modify

this configuration. Another key may be used for the presentation of specific calls (VIP

calls or returning calls, when the call is chained, for example).

• Transfer with privilege

- Additional programmable keys. The attendant set may be expanded with add-on keypad

modules providing a maximum of 42 programmable keys. The available modules are the

Smart Display modules providing each one 14 keys associated to an electronic icon and

label. Each key can be programmed as a resource or supervision key. Some of these keys

may be locked by the system manager.

1.5 Set LEDs

The Alcatel-Lucent IP Touch 4068 Phone set LEDs are:

- An alarm LED located at the top right of the set display. The LED behavior is:

LED Color Signals

Green Normal call

Red Urgent call

- A message LED located on the key

- A mute LED located on the key. The mute LED flashes green when the set is

switched to mute mode (in both idle state and conversation state)

- A hands-free LED located on the key. The LED behavior is:

• The hands-free LED is lit (green) when the set is in hands-free mode or in forced

headset mode

• The LED flashes when the set is in group listening

• The LED is off in all other cases

1.6 Connecting Optional Equipment

1.6.1 Headset

Chapter

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    ! "       

The headset jack is located on the left side of the Alcatel-Lucent IP Touch 4068 Phone set. By

default the set is configured to detect headset connection.

If the headset is plugged in, the audio is sent to the headset. The hands-free key allows you to

switch from handset to headset.

1.6.2 External Station Speaker

The external station speaker jack is located on the left side of the Alcatel-Lucent IP Touch

4068 Phone set (in the same way as for headset).

Plug the external speaker's jack into the associated set connector. To take the external station

speaker into account, customize the Alcatel-Lucent IP Touch 4068 Phone set as described in

Alcatel-Lucent IP Touch 4068 Attendant Set - Management from the Attendant Set - Declaring

an External Equipment

1.7 Plugging a PC to the Set

The Alcatel-Lucent IP Touch 4068 Phone set is equipped with the LAN switch function.

A PC can be connected to the set connector labeled PC, and located under the Alcatel-Lucent

IP Touch 4068 Phone set.

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Chapter

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2.1 Putting the Attendant Set in Service

When the Alcatel-Lucent IP Touch 4068 Phone used as attendant set is powered up, at the

end of an initialization period, the screen displays the Attendant status page. This indicates

that the attendant is out of service.

Figure 2.1: Attendant Status Page

Press the Sign on softkey to put the attendant in service.

The Next page (see Alcatel-Lucent IP Touch 4068 Attendant Set - Introduction - next Page ) is

displayed.

2.2 Methods for Calling a Number

2.2.1 Direct Dialing

The attendant dials the user's number directly on the dialing keypad.

To reach an external number, the attendant first dials the external prefix before the external

number.

2.2.2 Calling via the Set Directory

The personal directory (see the Alcatel-Lucent IP Touch 4068 Attendant Set - Management

from the Attendant Set - Assigning Programmable Keys ) is used to select an internal (or

external) user via a softkey - without having to dial the full destination number.

Note 1:

The number called may be an internal, external, or speed dialing number.

Call by personal directory can be performed with the attendant set in idle state or when the

attendant set is already in conversation.

The main (perso) page or the add-on keypad modules if they exist, display the personal

directory entries already created.

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2-1

Note 2:

Pressing the up or down arrow on the navigator ( ) provides access to additional personal directory

entries softkeys.

On the main (perso) page, press the softkey next to the user you want to call, for example

"MAROLEX Eléon.".

Figure 2.2: Calling via the Set Directory Example

A telephone area corresponding to the user you want to call is displayed on the screen.

Figure 2.3: Telephone Area Example

The above example indicates that the user you want to call is free.

You may:

- Call this user (Ring softkey)

- Not call this user (Release softkey)

- Send a call-back request to this user (Call back softkey)

2.2.3 Dial (Call) by Name

This feature is used to select a party by name. "Dial by name" can be requested either from

idle state or when in conversation.

Chapter

2

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Alcatel-Lucent IP Touch 4068 User manual

Alcatel-Lucent IP Touch 4068 User manual

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