Intermec PM43 User manual

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Model

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Rev

ECN Number

Description

Updated Pages

Change Type

Released by

A

330442

First release

Te Chhang

B

330740

Added cleaning solution for platen rollers and

printhead.

Added internal rewinder and LTS procedure

Te Chhang

PM43

PM43c

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Table of Contents

Section 1 ............................................................................................................................................................................................ 4

Exploded View ................................................................................................................................................................................... 4

PM43 Media Section ......................................................................................................................................................................... 4

Section 2 ............................................................................................................................................................................................ 5

Exploded View Front Panels Full Touch & ICON ......................................................................................................................... 5

Section 3 ............................................................................................................................................................................................ 6

Exploded View ................................................................................................................................................................................... 6

PM43 Electronics Section .................................................................................................................................................................. 6

TABLE 1: Available Models ................................................................................................................................................................ 6

Exploded View - PM43 Media Section .............................................................................................................................................. 7

Covers - Media Compartment ........................................................................................................................................................... 7

Cover – Electronics Compartment .................................................................................................................................................. 10

Front Panel Assembly ...................................................................................................................................................................... 11

Platen Roller .................................................................................................................................................................................... 13

Printhead ......................................................................................................................................................................................... 14

Print Unit Components ................................................................................................................................................................... 15

Printhead Lift Handle and Pressure Adjust Mechanism .................................................................................................................. 18

Printhead Lift Sensor Assembly....................................................................................................................................................... 20

Printhead Lift Assembly ................................................................................................................................................................. 21

Printhead Lift Arm ........................................................................................................................................................................... 22

Media Guide Top Dancer Assembly and Dancer Assembly ............................................................................................................ 23

Media Guide, Bottom Assy.............................................................................................................................................................. 25

Front Media Door Replacement ..................................................................................................................................................... 26

Ribbon Wrinkle Adjustment Mechanism ........................................................................................................................................ 28

Ribbon Adjust Sub Assembly ........................................................................................................................................................... 29

Tear Bar ........................................................................................................................................................................................... 30

Media Hanger and Edge Guides ...................................................................................................................................................... 31

Ribbon Supply Assembly ................................................................................................................................................................. 32

Ribbon Take-up Mechanism ........................................................................................................................................................... 34

PM43 and PM43c Base Assembly & Rubber Feet ........................................................................................................................... 35

Spine................................................................................................................................................................................................ 37

Back Plate ........................................................................................................................................................................................ 38

Exploded View - Front Panels, Full Touch & ICON – Components .................................................................................................. 39

PM43 Service (Print) Button (Full Touch and ICON) ....................................................................................................................... 39

USB Cable Assembly ........................................................................................................................................................................ 40

Touchless Configuration Unit Assembly with Battery ..................................................................................................................... 41

User Interface PCB Assembly .......................................................................................................................................................... 42

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PM43,PM43C

SWIPM43x-000

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PM43 / PM43c LCD Touch Panel and Display Assembly ................................................................................................................. 44

PM43/PM43c Speaker .................................................................................................................................................................... 47

PM43/PM43c Full Touch & One Button (ICON) Overlays ............................................................................................................... 48

Exploded View - PM43 Electronics Section .................................................................................................................................... 49

Accessories Electronics - Interface and Radio Boards ..................................................................................................................... 49

Main Logic Board (MLB) Assembly .................................................................................................................................................. 50

Power Supply Electronics Assembly (Behind the MLB) ................................................................................................................... 52

D-Sub Wiring Cable ......................................................................................................................................................................... 54

Ribbon Take Up Gear Mechanism ................................................................................................................................................... 55

Front Panel I/O Cable (shown disconnected from the MLB) .......................................................................................................... 56

Kit, Service, Drive Pulley .................................................................................................................................................................. 57

Ribbon & Platen Motor w/Gears, Tensioner , and Drive Belts ....................................................................................................... 58

Internal Rewinder Mechanism ........................................................................................................................................................ 60

Rewinder Full Batch Take-UpAssembly ........................................................................................................................................... 66

Cutter Assembly .............................................................................................................................................................................. 67

Screws & Torque Settings ............................................................................................................................................................... 69

Print-On-Demand Label Printing System ........................................................................................................................................ 70

Testing ............................................................................................................................................................................................. 70

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Section 1

Exploded

View

PM43

Media

Section

No.

Description

See Page

1

Assembly, Door, Media, PM43, SVC

2

Assembly, Cover, EE, PM43

3

Assembly, UI Full Touch / ICON Module, SVC

4

Platen Roller

5

Printhead

6

Print Unit

7

Front Media Door

8

Ribbon Wrinkle Adjustment Mechanism

9

Media Take Bobbin

10

Media Holder

11

Ribbon Supply Mechanism

12

Ribbon Take-up Mechanism

13

Printer Bottom and Feet (4)

14

Printer Spine or Main Deck

15

Printer Back Plate

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Section 2

Exploded

View

Front

Panels

Full Touch

& ICON

No.

Description

See Page

1

Graphic Overlay, Full Touch

2

Display Window

3

LCD Display

4

Assembly, UI Full Touch Module, SVC

5

Front USB Connector and Cable

6,7,8

Print Button Kit including light pipe

9

Touchless Configuration Module and Cable

No.

Description

See Page

1

Graphic Overlay, One-Button ICON

2

Assembly, UI One- Button Module, SVC

3,5,6

Print Button Kit including light pipe

4

Front USB Connector and Cable

7

Touchless Configuration Module and Cable

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Section 3

Exploded

View

PM43

Electronics

Section

No.

Description

See Page

1

Accessory Radio Electronics Assembly

2

Power Supply Electronics Assembly (Behind Main Logic Board)

3

Main Logic Board (MLB) Assembly

4

Ribbon Take Up Reduction Gears

5

Front Panel I/O Cable (shown disconnected from MLB)

6

Drive Motor for Ribbon, Platen, + Gears and Belts

7

Kit, Service, Drive Pulley

8

Rewind Mechanism Electronics

9

Motor for Rewind Full Batch Mechanism

10

Rewind Drive Belt Mechanism

11

Full Batch Rewind Kit, Accessory (items #8, #9, #10 are part of this full batch

rewinder kit)

TABLE 1:

Available

Models

PM43 - Standard Height Printer: Height 11.60” / Width 11.19” / Depth 19.04” / Weight About 34.8 lbs.

PM43C - Compact Height Printer: Height 7.13” Std & 9.94 Mega top” / Width 9.94” / Depth 17.0” & 19.7”

Mega Top - Weight about 28 lbs.

PM43

PM43c

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Section 1

Exploded View - PM43 Media Section

OPERATION:

Covers - Media Compartment

Both PM43 and PM43 offer several different media door options for different printing applications.

Tools Required

Description

Part Number

Nut Driver

7mm

Torx Driver

T20

Parts Required

Item

Part Number

Description

Qty

1

710-125S-001

Assembly Door, Media, PM43, Spare (complete assembly include front and back cover,

hinges, handle, and screws)

1

2

710-189S-001

Assembly Door, Media, PM43c, Spare (complete assembly include front and back cover,

hinges, handle, and screws)

1

3

710-191S-001

Assembly Door, Media, Short, PM43c, Spare (complete assembly include hinges and

screws)

1

4

710-192S-001

Assembly Door, Media, Dome, PM43c, Spare (complete assembly include hinges,

handle, screws, and clear dome cover)

1

5

643-165S-001

Media Window, Spare, PM43

1

6

643-166-001

Media Door Handle, PM43

1

7

203-970-001

Media Door Locking Bracket (accessory item that is available on standard price guide

with installation instructions)

1

Replacing Media Cover

1. Loosen the two screws shown below and pivot the quick release cover hinge 45 degrees so that the cover can be lifted away.

See Figure 1.

Figure 1

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PM43,PM43C

SWIPM43x-000

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PM43 – Standard PM43c - Standard

PM43c – Short Door PM43c – Dome Door

Replacing Media Window

1. Remove the 5 nut clips that secure the media window and lift the media window away from the media door.

Figure 1 – Clips location & Media Door Locking Bracket Media Window

Media Door Locking Bracket

1. This locking bracket kit is available as an orderable item from standard price guide and it is a customer installable option.

See Figure 1.

1

2

3

4

5

7

Media

Door

Lock

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PM43,PM43C

SWIPM43x-000

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Replacing Media Door Handle

1. Remove the two torx screws securing the handle and pull the handle away from the media door. See Figure 2.

Figure 2 – Location of torx screws Media Door Handle

6

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PM43,PM43C

SWIPM43x-000

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OPERATION:

Cover – Electronics Compartment

Tools Required

Description

Part Number

Torx Driver

T20

Parts Required

Item

Part Number

Description

Qty

1

710-128S-001

ASSY COVER, EE, PM43, Spare (complete assembly include screws and hinges)

1

710-148S-001

Assy Cover, EE, PM43c, Spare (complete assembly include screws and hinges)

1

2

1-994059-008

Screw, MRT 4x8 ZP, T20, (14 lbf.in/16 kgf.cm)

4

Electronic Cover Replacement

1. Remove the torx screws (2 on media side and 2 on electronic side) that secure the electronic cover. See Figure 1&2

2. Lift the electronic cover up and away from the printer spine (main deck).

Figure 1 Figure 2

1

2

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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OPERATION:

Front Panel Assembly

This printer is available as a Full Touch or ICON front panel printer for both PM43 and PM43c.

Tools Required

Description

Part Number

Torx Driver

T20

Torx Driver

T10

Parts Required

Item

Part Number

Description

Qty

1

705-626S-001

Assy, UI Full Touch Module, Spare, PM43 (complete assembly include mounting screws)

1

2

705-630S-001

Assy, UI Full Touch Module, Spare, PM43c (complete assembly include mounting screws)

1

3

705-627S-001

Module,UI One Button, Assy, Spare, PM43 (complete assembly include mounting screws)

1

4

705-635S-001

Assy, UI, One-Button, Spare, PM43c(complete assembly include mounting screws)

1

Replacing the Front Panel assembly Full Touch and One Button ICON

1. Remove the Media and Electronics covers as shown on pages 7 through 9.

2. Remove the two M4 x 5 screws on the front panel media side, see Figure 1. For PM43c printer, the access door will

need to be removed first. See page 26 on how to remove the access door.

3. Remove the screw on the Electronics side top side, see Figure 2

4. Unplug P16 UI USB and P20 Touchless MLB Connectors, see Figure 3

5. Unplug the main front panel to MLB ribbon able connector, see Figure 4

6. Remove the Gnd Wire (3) and release two locking taps (1 & 2) Figure 5 and pull the front panel out

7. Replace with the new front panel by reversing the order of removal instructions

Figure 1 Figure 2

Figure 3 Figure 4

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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Figure 5

PM43 PM43c

1

2

USB Ground Wire

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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OPERATION:

Platen Roller

This printer has a customer replaceable platen roller and a spare platen roller carrier for both PM43 and PM43c. Both printer

models share the same platen roller assembly.

The spare platen roller carrier intended use is to contain a ready to use spare platen roller, which is not include in the printer,

for replacement with minimal down time.

Tools Required

Description

Part Number

None Required

Parts Required

Item

Part Number

Description

Qty

1

710-118S-001

Platen Roller Assembly, Spare (complete assembly include latch, clips,

bearings, and washers)

1

2

203-994-001

Linerless Roller, Accessory Kit, PM43 (kit include installation instruction)

1

Platen Roller Assembly Replacement

1. Raise or open the Printhead

2. Rotate the platen roller latch clockwise to detach the platen roller assembly from the printer and pull the platen roller away

from the printer. See Figure 1.

3. Insert the replacement platen roller into the printer and secure it by turning the latch counterclockwise.

Figure 1 Figure 2 – Platen Roller Carrier Platen Roller Assembly

Cleaning Platen Rollers

Recommended that the installed platen rollers be cleaned. To clean the platen roller, the following are needed:

• Silicone cleaning fluid

• Lint-free cleaning cloth

• Thermal printhead cleaning swab, wipe, or pen

1

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PM43 Service Work Instructions

PM43,PM43C

SWIPM43x-000

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OPERATION:

Printhead

This printer has a customer replaceable printhead for both PM43 and PM43c.

The printer firmware can detect new printhead and retrieve the printhead information including part number and serial

number of the printhead.

Tools Required

Description

Part Number

Isopropyl alcohol solution

Parts Required

Item

Part Number

Description

Qty

1

710-129S-001

THP, 203 dpi 4”, Assy Spare PM43

1

710-179S-001

THP, 300 dpi 4”, Assy Spare PM43

1

710-180S-001

THP, 406 dpi 4”, Assy Spare PM43

1

Printhead Assembly Replacement

1. Turn the printhead lift lever counterclockwise to raise the printhead

2. Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you

remove it from the printer. See Figure 1.

3. Connect the two printhead cables to the new printhead

4. As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the

magnetic pressure arm. Attach the magnetic pressure arm to the printhead.

Figure 1 Thermal Printhead

Cleaning Printhead

Recommended that the installed printhead be cleaned. To clean the printhead, the following are needed:

• Silicone cleaning fluid

• Lint-free cleaning cloth

• Thermal printhead cleaning swab, wipe, or pen

1

Printhead Cables

Magnetic Pressure Arm

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PM43,PM43C

SWIPM43x-000

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OPERATION:

Print Unit Components

This section covers the replacement and installation of the print unit assembly that has several components. This section

addresses the bottom base print mechanism and the printhead adjustment assembly. The spare bottom base print mechanism

does not include the media guide assembly and sensor.

Tools Required

Description

Part Number

Torx Driver

T10

Torx Driver

T20

Parts Required

Item

Part Number

Description

Qty

1

522-614S-001

Bottom, Base Print Mech, Spare, PM43 (include 1-994059-012)

1

2

710-106S-001

THP, Pressure Adj Assy, Spare, PM43 (complete assembly)

1

3

1-994059-012

Screw, MRT 4x12 ZP (14 lbf.in/16 kgf.cm)

4

808-002-000

Cable, Tie, White, Locking, 4inch

1

Bottom Base Print Mechanism Replacement

1. Turn the printhead lift lever counterclockwise to raise the printhead. See page 13 on the direction of printhead lift lever.

2. Remove the platen roller assembly. See page 12 on how to remove the platen roller assembly.

3. Remove the drive pulley to access the torx screw underneat. See page 58 on how to remove drive pulley.

4. Remove the 4 torx screws securing the bottom base print mechanism assembly

IMPORTANT!!: Make note of the guide posts and position of media guide assembly adjustment lever as you pull the print

mechanism away from the spine (main deck). See Figure 2.

5. Remove the tear bar and reverse the procedure for installation of new print mechanism assembly

Figure 1 – Location of torx securing the print mechanism assembly

4

3

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PM43,PM43C

SWIPM43x-000

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Bottom Base Print Mechanism TPH Pressure Adjust

(Does not include tear bar and screws as shown)

Printhead Pressure Adjust Assembly Replacement

1. Turn the printhead lift lever counterclockwise to raise the printhead. See page 13 on the direction of printhead lift lever.

2. Remove the 5 torx screws securing the printhead pressure adjust assembly. See Figure 2 on location of torx screws.

3. Prior to removing the printhead pressure adjust assembly, it is IMPORTANT to note the position of the crank lever and guide

posts. See Figure 3, Figure 4, and Figure 5.

4. Reverse the procedure for installing the replacement printhead pressure adjust assembly.

Figure 2 – Printhead Pressure Adjust Assembly

1

2

Guide posts

Media Guide

Adjustment lever

2

x5

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PM43,PM43C

SWIPM43x-000

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Figure 3 Figure 4

Figure 5

Crank Lever

Position

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PM43,PM43C

SWIPM43x-000

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OPERATION:

Printhead Lift Handle and Pressure Adjust Mechanism

This section cover the replacement of printhead lift handle and pressure adjust assembly. The printhead lift handle is used to

release the media (label) and ribbon for replacement. The pressure adjust assembly is part of the printhead adjust assembly to

adjust the printhead pressure against the platen roller for different media thickness.

The printhead pressure adjust assembly has to be removed first prior to removing the printhead lift handle and pressure adjust

assembly.

Tools Required

Description

Part Number

Torx Driver

T10

Parts Required

Item

Part Number

Description

Qty

1

710-107S-001

THP, Pressure,Adj, Sub,Assy, Spare PM43 (include 800-619-010)

1

2

1-994059-012

Screw, MRT 4x12 ZP (14 lbf.in/16 kgf.cm)

2

3

800-619-010

Screw MRT 3X10 FBZ, Nylon Patch (-5 lbf.in/6 kgf.cm)

1

Printhead Lift Handle

1. Remove the printhead pressure assembly by following the procedure pages 14 through 16.

2. Remove the torx securing the printhead lift handle with a Torx driver T10 as shown on Figure 1 and remove the printhead

Lift handle away from the printhead pressure adjust assembly. It is important to make note on how the printhead lift handle

is attached to the pressure adjust assembly as shown on Figure 2.

Figure 1 – Printhead Lift Lever Figure 2

Pressure Adjust Assembly Replacement

1. Remove the printhead pressure assembly by following the procedure pages 14 through 16.

2. Remove the 2 torx screws securing the pressure adjust holder against pressure adjust assembly as shown on Figure 3 and lift

the pressure adjust holder away to remove the pressure adjust assembly for replacement. It is important to note the

fittings as shown on Figure 4.

3. Reverse the procedure for installing replacement of pressure adjust assembly.

3

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PM43,PM43C

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Figure 3 Figure 4

Pressure Adjust Assembly

Pressure Adjust

Holder

1

2

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OPERATION:

Printhead Lift Sensor Assembly

Printhead lift sensor senses when the printhead lifted. This printhead lift sensor assembly is used on both PM43 and PM43c.

Tools Required

Description

Part Number

Torx Driver

T10

Torx Driver

T20

Parts Required

Item

Part Number

Description

Qty

1

236-261S-130

ASSY, CABLE, HEADLIFT SENSOR, Spare, PM43 (include 1-994058-010)

1

2

1-994058-010

Screw MRT 3X10 FBZ (-5 lbf.in/6 kgf.cm)

2

Printhead Lift Sensor Assembly Replacement

1. Remove the 2 torx screws securing the headlift sensor assembly. See Figure 1.

2. Unplug the sensor cable assembly from the MLB and lift the headlift sensor away

3. Reverse the procedure to install replacement headlift sensor assembly

Figure 1

Headlift Sensor Assembly

2

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