HP Color LaserJet Pro M155-M156 Printer series User guide

HP Color LaserJet Pro M155, M156

www.hp.com/videos/LaserJet

www.hp.com/support/ljM155

User Guide

HP Color LaserJet Pro M155, M156

User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 3, 08/2019

Trademark Credits

Adobe

®

, Adobe Photoshop

®

, Acrobat

®

, and

PostScript

®

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

countries.

macOS is a trademark of Apple Inc., registered in

the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in

the U.S. and other countries.

iPad is a trademark of Apple Inc., registered in

the U.S. and other countries.

iPod is a trademark of Apple Inc., registered in

the U.S. and other countries.

iPhone is a trademark of Apple Inc., registered in

the U.S. and other countries.

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered trademarks

of Microsoft Corporation.

UNIX

®

is a registered trademark of The Open

Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer back view .................................................................................................................................................. 4

Control panel view ............................................................................................................................................... 5

Printer specications ................................................................................................................................................................ 6

Technical specications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 8

Printer dimensions .............................................................................................................................................. 9

Power consumption, electrical specications, and acoustic emissions ...................................................... 9

Operating environmental range ........................................................................................................................ 9

Printer hardware setup and software installation ............................................................................................................ 10

2 Paper trays .............................................................................................................................................................................................. 11

Introduction ............................................................................................................................................................................. 12

Load Tray 1 ............................................................................................................................................................................. 12

Introduction ........................................................................................................................................................ 12

Tray 1 paper orientation ................................................................................................................................... 15

Load and print envelopes ..................................................................................................................................................... 18

Introduction ........................................................................................................................................................ 18

Print envelopes .................................................................................................................................................. 18

Envelope orientation ......................................................................................................................................... 18

Load and print labels ............................................................................................................................................................. 19

Introduction ........................................................................................................................................................ 19

Manually feed labels ......................................................................................................................................... 19

Label orientation ............................................................................................................................................... 19

3 Supplies, accessories, and parts .......................................................................................................................................................... 21

Order supplies, accessories, and parts ............................................................................................................................... 22

ENWW iii

Ordering .............................................................................................................................................................. 22

Supplies and accessories ................................................................................................................................. 22

Customer self-repair parts ............................................................................................................................... 22

Replace the toner cartridges ................................................................................................................................................ 24

Introduction ........................................................................................................................................................ 24

Remove and replace the toner cartridges ..................................................................................................... 26

4 Print .......................................................................................................................................................................................................... 29

Print tasks (Windows) ............................................................................................................................................................ 30

How to print (Windows) .................................................................................................................................... 30

Manually print on both sides (Windows) ........................................................................................................ 30

Print multiple pages per sheet (Windows) .................................................................................................... 31

Select the paper type (Windows) .................................................................................................................... 31

Print tasks (macOS) ............................................................................................................................................................... 33

How to print (macOS) ........................................................................................................................................ 33

Automatically print on both sides (macOS) ................................................................................................... 33

Manually print on both sides (macOS) ........................................................................................................... 33

Print multiple pages per sheet (macOS) ........................................................................................................ 34

Select the paper type (macOS) ........................................................................................................................ 34

Additional print tasks ........................................................................................................................................ 34

Mobile printing ........................................................................................................................................................................ 35

Introduction ........................................................................................................................................................ 35

Wi-Fi Direct (wireless models only) ................................................................................................................ 35

Enable or disable Wi-Fi Direct ..................................................................................................... 36

Change the printer Wi-Fi Direct name ....................................................................................... 37

HP ePrint via email ............................................................................................................................................ 38

HP ePrint software ............................................................................................................................................ 38

AirPrint ................................................................................................................................................................. 39

Android embedded printing ............................................................................................................................. 39

5 Manage the printer ................................................................................................................................................................................. 41

Change the printer connection type (Windows) ................................................................................................................ 42

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 43

Congure IP network settings .............................................................................................................................................. 46

Introduction ........................................................................................................................................................ 46

Printer sharing disclaimer ................................................................................................................................ 46

View or change network settings ................................................................................................................... 46

Rename the printer on a network ................................................................................................................... 47

Manually congure IPv4 TCP/IP parameters ................................................................................................. 48

Printer security features ....................................................................................................................................................... 49

Introduction ........................................................................................................................................................ 49

iv ENWW

Assign or change the system password using the HP Embedded Web Server ....................................... 49

Energy-conservation settings .............................................................................................................................................. 51

Introduction ........................................................................................................................................................ 51

Print with EconoMode ....................................................................................................................................... 51

Set the Sleep/Auto O After Inactivity setting .............................................................................................. 51

Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 52

Set the Delay Shut Down setting .................................................................................................................... 53

HP Web Jetadmin ................................................................................................................................................................... 55

Update the rmware .............................................................................................................................................................. 56

Update the rmware using the Firmware Update Utility ............................................................................ 56

6 Solve problems ....................................................................................................................................................................................... 57

Customer support .................................................................................................................................................................. 58

Interpret control-panel light patterns ................................................................................................................................. 59

Restore the factory-set defaults ......................................................................................................................................... 62

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 63

Change the “Very Low” settings ...................................................................................................................... 63

Order supplies .................................................................................................................................................... 64

Printer does not pick up paper or misfeeds ....................................................................................................................... 65

Introduction ........................................................................................................................................................ 65

The product does not pick up paper ............................................................................................................... 65

The product picks up multiple sheets of paper ............................................................................................ 65

Clear paper jams ..................................................................................................................................................................... 66

Introduction ........................................................................................................................................................ 66

Paper jam locations ........................................................................................................................................... 66

Experiencing frequent or recurring paper jams? .......................................................................................... 67

Clear paper jams in Tray 1 ................................................................................................................................ 69

Clear paper jams in the rear door and the fuser area .................................................................................. 70

Clear paper jams in the output bin .................................................................................................................. 72

Improve print quality ............................................................................................................................................................. 74

Introduction ........................................................................................................................................................ 74

Update the printer rmware ............................................................................................................................ 75

Print from a dierent software program ....................................................................................................... 75

Check the paper-type setting for the print job ............................................................................................. 75

Check the paper type setting on the printer ............................................................................. 75

Check the paper type setting (Windows) .................................................................................. 75

Check the paper type setting (macOS) ...................................................................................... 75

Check toner-cartridge status ........................................................................................................................... 76

Print a cleaning page ......................................................................................................................................... 76

Visually inspect the toner cartridge or cartridges ........................................................................................ 77

Check paper and the printing environment ................................................................................................... 77

ENWW v

Step one: Use paper that meets HP specications .................................................................. 77

Step two: Check the environment .............................................................................................. 77

Step three: Set the individual tray alignment ........................................................................... 78

Try a dierent print driver ................................................................................................................................ 79

Check the EconoMode settings ....................................................................................................................... 79

Adjust Print Density ........................................................................................................................................... 80

Calibrate the printer to align the colors ......................................................................................................... 81

Adjust color settings (Windows) ...................................................................................................................... 82

Print and interpret the print quality page ...................................................................................................... 82

Resolving print quality problems ......................................................................................................................................... 84

Introduction ........................................................................................................................................................ 84

Troubleshoot print quality problems ............................................................................................................. 84

Solve wired network problems ............................................................................................................................................ 92

Introduction ........................................................................................................................................................ 92

Poor physical connection ................................................................................................................................. 92

The computer is using the incorrect IP address for the printer .................................................................. 92

The computer is unable to communicate with the printer ......................................................................... 93

The printer is using incorrect link and duplex settings for the network ................................................... 93

New software programs might be causing compatibility problems ......................................................... 93

The computer or workstation might be set up incorrectly ......................................................................... 93

The printer is disabled, or other network settings are incorrect ............................................................... 93

Solve wireless network problems ....................................................................................................................................... 94

Introduction ........................................................................................................................................................ 94

Wireless connectivity checklist ........................................................................................................................ 94

The printer does not print after the wireless conguration completes .................................................... 95

The printer does not print, and the computer has a third-party rewall installed ................................. 95

The wireless connection does not work after moving the wireless router or printer ............................ 95

Cannot connect more computers to the wireless printer ........................................................................... 95

The wireless printer loses communication when connected to a VPN ..................................................... 96

The network does not appear in the wireless networks list ....................................................................... 96

The wireless network is not functioning ........................................................................................................ 96

Perform a wireless network diagnostic test ................................................................................................. 96

Reduce interference on a wireless network .................................................................................................. 97

Index ............................................................................................................................................................................................................. 99

vi ENWW

1 Printer overview

●

Warning icons

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM155.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution

where applicable.

●

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

2 Chapter 1 Printer overview ENWW

Printer views

●

Printer front view

●

Printer back view

●

Control panel view

Printer front view

6

3

4

7

2

5

1

Table 1-1 Printer front view

Number Description

1 Control panel

2 Output bin

3 Output bin extension

4 Front door (access to the toner cartridges)

5 Model name

6 Tray 1

7 Power button

ENWW Printer views 3

Printer back view

2

5

4

3

1

Table 1-2 Printer back view

Number Description

1 Rear door (access for clearing jams)

2 Power connection

3 Serial number and product number label

4 USB interface port

5 Ethernet port (network models only)

4 Chapter 1 Printer overview ENWW

Control panel view

5

6

4

2

3

1

Table 1-3 Control panel layout

Number Item Description

1 Supplies LEDs A Supplies light blinks when a supply error occurs, and it glows without

blinking when the supply is very low and replacement is required.

2

Wireless button and LED (wireless

models only)

Press this button to turn the wireless feature on or o, or to congure a WiFi

Direct connection.

Press and hold this button to congure a WPS connection.

If the wireless LED light is on, there is a stable wireless connection. If it is

blinking, there is either a WPS or WiFi Direct conguration process in progress.

If it is blinking rapidly, there is an issue with the wireless connection.

3 Attention LED The Attention light blinks when the printer requires user attention. If the

Attention light is on, the printer is in an error state.

4 Ready LED The Ready light is on when the printer is ready to print. It blinks when the

printer is receiving print data.

5

Resume button

Press this button to begin a print job.

If the printer is in an error state, press the Resume button to clear the error

and resume printing.

In manual duplex mode, press the Resume button to print the second side of

the page.

6

Cancel button

Press this button to cancel a print job.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM155.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating environmental range

Technical specications

See www.hp.com/support/ljM155 for current information.

Supported operating systems

The following information applies to the printer-specic Windows PCL 6 and HP print drivers for macOS and to

the software installer.

Windows: The HP Software Installer installs the “HP PCL.6” version 3 print driver, the “HP PCL 6” version 3 print

driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional

software when using the software installer. Download the "HP PCL.6" version 3 print driver, the "HP PCL 6"

version 3 print driver, and the "HP PCL-6" version 4 print driver from the printer-support website for this printer:

www.hp.com/support/ljM155.

macOS: Mac computers are supported with this printer. Download HP Smart either from 123.hp.com or from the

Printer Support page, and then use HP Smart to install the HP print driver. HP Smart is not included in the

HP Software Installer.

1. Go to 123.hp.com.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.

Table

1-4 Supported operating systems and print drivers

Operating system Print driver installed (from the software on

the web)

Notes

Windows

®

XP SP3, 32-bit

The “HP PCL.6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Microsoft retired mainstream support for

Windows XP in April 2009. HP will continue

to provide best eort support for the

discontinued XP operating system. Some

features of the print driver are not

supported.

6 Chapter 1 Printer overview ENWW

Table 1-4 Supported operating systems and print drivers (continued)

Operating system Print driver installed (from the software on

the web)

Notes

Windows Vista

®

, 32-bit

The “HP PCL.6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Microsoft retired mainstream support for

Windows Vista in April 2012. HP will

continue to provide best eort support for

the discontinued Vista operating system.

Some features of the print driver are not

supported.

Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows 8 RT support is provided through

Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print

driver is installed for this operating system

as part of the software installation.

Windows 8.1 RT support is provided through

Microsoft IN OS Version 4, 32- bit driver.

Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print

driver is installed for this operating system

as part of the software installation.

Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is

available for download from the printer-

support website. Download the driver, and

then use the Microsoft Add Printer tool to

install it.

Microsoft retired mainstream support for

Windows Server 2008 in January 2015. HP

will continue to provide best eort support

for the discontinued Server 2008 operating

system. Some features of the print driver

are not supported.

Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is

available for download from the printer-

support website. Download the driver, and

then use the Microsoft Add Printer tool to

install it.

Microsoft retired mainstream support for

Windows Server 2008 in January 2015. HP

will continue to provide best eort support

for the discontinued Server 2008 operating

system.

Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows Server 2012, 64-bit The “HP PCL 6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows Server 2012 R2, 64-bit The “HP PCL-6” printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows 10 server (Server 2016), 32-bit

and 64-bit

The “HP PCL-6” printer-specic print driver is

installed for this operating system as part of

the software installation.

macOS v10.15 Catalina, macOS v10.14

Mojave, macOS v10.13 High Sierra, macOS

v10.12 Sierra

To install the print driver, download

HP Smart from 123.hp.com. Follow the

steps provided to install the printer software

and print driver.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM155 for HP's all-

inclusive help for the printer.

ENWW Printer specications 7

NOTE: For HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information,

click the links.

Table 1-5 Minimum system requirements

Windows macOS

● Internet connection

● Dedicated USB 1.1 or 2.0 connection or a network connection

● 400 MB of available hard-disk space

● 1 GB RAM (32-bit) or 2 GB RAM (64-bit)

● Internet connection

● 1 GB of available hard-disk space

Mobile printing solutions

HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,

smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.

● Wi-Fi Direct (wireless models only)

● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with

HP Connected)

● HP ePrint app (Available for Android, iOS, and Blackberry)

● HP Smart app for iOS and Android devices

● HP ePrint software

● Google Cloud Print

● AirPrint

● Android Printing

8 Chapter 1 Printer overview ENWW

Printer dimensions

Figure 1-1 Dimensions for the printer

3

2

1

3

2

1

Table 1-6 Printer dimensions

Dimension Printer fully closed Printer fully open

1. Height 244.2 mm (9.6 in) 244.2 mm (9.6 in)

2. Depth 379.6 mm (14.9 in) 855 mm (33.7 in)

3. Width 392 mm (15.4 in) 392 mm (15.4 in)

Weight (with cartridges) 13.3 kg (29.3 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM155 for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating environmental range

Table

1-7 Operating environmental range

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)

ENWW Printer specications 9

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For

additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM155 for HP's all-inclusive help for the printer. Find the following support:

● Install and congure

● Learn and use

●

Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

10 Chapter 1 Printer overview ENWW

2 Paper trays

●

Introduction

●

Load Tray 1

●

Load and print envelopes

●

Load and print labels

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM155.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 11

Introduction

CAUTION: Do not extend more than one paper tray at a time.

Do not use paper tray as a step.

Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

Load Tray 1

Introduction

The following information describes how to load paper into Tray 1. This tray holds up to 150 sheets of 75 g/m

2

(20 lb) paper.

NOTE: To avoid paper jams:

● Never add or remove paper from the tray during printing.

● Before loading the tray, remove all of the paper from the input tray and straighten the stack.

● When loading the tray, do not fan the paper.

● Use paper that is not wrinkled, folded, or damaged.

1. Open the tray.

NOTE: Do not open this tray while it is in use.

12 Chapter 2 Paper trays ENWW

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HP Color LaserJet Pro M155-M156 Printer series User guide

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