HP 17-j101nf User guide

Category
Notebooks
Type
User guide
HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Maintenance and Service Guide
© Copyright 2014 Hewlett-Packard
Development Company, L.P.
AMD and AMD Radeon are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Pentium, and Core are
trademarks of Intel Corporation in the U.S.
and other countries. Microsoft and Windows
are U.S. registered trademarks of the
Microsoft group of companies.
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
This computer may require upgraded and/
or separately purchased hardware and/or a
DVD drive to install the Windows 7 software
and take full advantage of Windows 7
functionality. See
http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2014
Document Part Number: 756406-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be
accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures
for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and
replacement procedures for Authorized Service Provider parts," can damage the computer or void
your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 5
Display .................................................................................................................................................. 5
Buttons, speakers, and fingerprint reader ............................................................................................ 6
Keys ..................................................................................................................................................... 7
Lights .................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 9
Left side .............................................................................................................................................. 10
Right side ........................................................................................................................................... 11
Bottom ................................................................................................................................................ 12
Labels ................................................................................................................................................. 14
3 Illustrated parts catalog ............................................................................................................................... 15
Computer major components ............................................................................................................. 15
Display assembly subcomponents ..................................................................................................... 22
Mass storage devices ......................................................................................................................... 24
Miscellaneous parts ............................................................................................................................ 25
Sequential part number listing ............................................................................................................ 25
4 Removal and replacement procedures preliminary requirements ........................................................... 33
Tools required .................................................................................................................................... 33
Service considerations ....................................................................................................................... 33
Plastic parts ....................................................................................................................... 33
Cables and connectors ...................................................................................................... 34
Drive handling .................................................................................................................... 34
Grounding guidelines ......................................................................................................................... 35
Electrostatic discharge damage ......................................................................................... 35
Packaging and transporting guidelines ............................................................. 36
Workstation guidelines ...................................................................................... 36
Equipment guidelines ........................................................................................ 37
5 Removal and replacement procedures for Customer Self-Repair parts ................................................. 38
Component replacement procedures ................................................................................................. 38
Battery ............................................................................................................................... 39
Service cover ..................................................................................................................... 40
vii
Hard drive .......................................................................................................................... 41
Memory modules ............................................................................................................... 43
WLAN module .................................................................................................................... 44
Optical drive ....................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ...................................... 49
Component replacement procedures ................................................................................................. 49
Display panel ..................................................................................................................... 50
RTC battery ....................................................................................................................... 54
Base enclosure .................................................................................................................. 55
Front speakers ................................................................................................................... 59
Optical drive connector board ............................................................................................ 60
Subwoofer .......................................................................................................................... 61
Display hinges and top cover ............................................................................................. 63
Display panel cable ............................................................................................................ 65
Webcamera/microphone module ....................................................................................... 66
WLAN antenna cables ....................................................................................................... 67
USB board ......................................................................................................................... 69
Fingerprint reader board .................................................................................................... 71
Leap Motion module .......................................................................................................... 72
Power connector cable ...................................................................................................... 73
Fan ..................................................................................................................................... 74
System board ..................................................................................................................... 76
Heat sink ............................................................................................................................ 78
Processor ........................................................................................................................... 79
Keyboard ........................................................................................................................... 81
Rear speakers ................................................................................................................... 84
Power button board ........................................................................................................... 86
TouchPad module .............................................................................................................. 87
7 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) ......................... 89
Starting Setup Utility (BIOS) ............................................................................................................... 89
Updating the BIOS ............................................................................................................................. 89
Determining the BIOS version ........................................................................................... 89
Downloading a BIOS update ............................................................................................. 90
Using HP PC Hardware Diagnostics (UEFI) (select models only) ..................................................... 90
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 91
8 Specifications ................................................................................................................................................ 92
Computer specifications ..................................................................................................................... 92
viii
43.9-cm (17.3-in), HD+ display specifications .................................................................................... 92
Hard drive specifications .................................................................................................................... 93
9 Windows 7 - Backing up, restoring, and recovering ................................................................................. 94
Creating backups ............................................................................................................................... 94
Creating recovery media to recover the original system .................................................... 94
What you need to know ..................................................................................... 94
Creating the recovery media ............................................................ 95
Creating system restore points .......................................................................................... 95
What you need to know ..................................................................................... 95
Creating a system restore point ........................................................................ 95
Backing up system and personal information .................................................................... 95
Tips for a successful backup ............................................................................. 96
What you need to know ..................................................................................... 96
Creating a backup using Windows Backup and Restore .................................. 96
Restore and recovery ......................................................................................................................... 97
Restoring to a previous system restore point .................................................................... 97
Restoring specific files ....................................................................................................... 97
Restoring specific files using Windows Backup and Restore ............................ 97
Recovering the original system using HP Recovery Manager ........................................... 97
What you need to know ..................................................................................... 97
Recovering using HP Recovery partition (select models only) ......................... 98
Recovering using the recovery media ............................................................... 98
Changing the computer boot order ................................................... 99
10 Power cord set requirements .................................................................................................................. 100
Requirements for all countries .......................................................................................................... 100
Requirements for specific countries and regions ............................................................................. 100
11 Recycling ................................................................................................................................................... 102
Index ................................................................................................................................................................. 103
ix
x
1 Product description
Category Description
Product Name HP ENVY 17 Notebook PC
HP ENVY TouchSmart m7 Notebook PC
HP ENVY TouchSmart 17 Notebook PC
Processors
Intel® Quad Core™ i7-4900MQ 2.80-GHz (SC turbo up to 3.80-GHz) processor (1600-MHz
FSB, 8.0-MB L3 cache, 47 W)
Intel Quad Core i7-4800MQ 2.70-GHz (SC turbo up to 3.70-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
Intel Quad Core i7-4702MQ 2.20-GHz (SC turbo up to 3.20-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 37 W)
Intel Quad Core i7-4700MQ 2.40-GHz (SC turbo up to 3.40-GHz) processor (1600-MHz FSB,
6.0-MB L3 cache, 47 W)
Intel Dual Core i5-4330M 2.80-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4200M 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB,
3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
Chipset Intel HM87 Express Chipset
Graphics Internal graphics:
Intel HD Graphics 4600 internal graphics
Switchable discrete graphics:
Nvidia N14P-GV2 (GeForce 740M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)
Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 2GB of dedicated video
memory (128Mx16 DDR3 1GHz x 8 pcs)
Nvidia N14P-GT (GeForce 750M) switchable discrete graphics with 4GB of dedicated video
memory (256Mx16 DDR3 1GHz x 8 pcs)
Panel 17.3" high-definition (HD) light-emitting diode (WLED) BrightView (1600x900) display, (wedge
6.0mm) SVA, Color Gamut 60%, supports LVDS, 200 nits
17.3" high-definition (FHD) light-emitting diode (WLED) AntiGlare (1920x1080) (wedge 6.0mm)
WVA, Color Gamut 72%, supports LVDS, 300 nits
Touchscreen, multitouch enabled, 160 nits (select models only)
All display assemblies include 2 wireless local area network (WLAN) antenna cables.
Supports 16:9 wide aspect ratio
Memory Two customer-accessible/upgradable memory module slots
DDR3L-1600MHz Dual Channel Support
1
Category Description
Supports up to 16-GB of system RAM in the following configurations:
4096-MB total system memory (2048×2)
4096-MB total system memory (4096×1)
6144-MB total system memory (2048×1 + 4096×1)
8192-MB total system memory (4096×2)
8192-MB total system memory (8192×1)
12288-MB total system memory (8192×1 + 4096×1)
16384-MB total system memory (8192×2)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard
drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
1.5-TB 5400-rpm, 9.5-mm
1-TB 5400-rpm, 9.5-mm
750-GB 5400-rpm 9.5-mm
500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
2TB: (1-TB 5400-rpm x 2)
1500GB: (750-GB 5400-rpm x 2)
Solid-state drive Only configured with system memory up to 8 GB:
32-GB mSATA (select models only)
24-GB mSATA (select models only)
Optical drives Fixed
Serial ATA
9.5-mm tray load
Supports the following optical drives:
DVD+/-RW Double-Layer SuperMulti
Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer
Blu-ray Disc writer with SuperMulti DVD±R/RW Double-Layer
Support Zero-Power ODD
External optical
drives
External USB
Serial ATA
12.7-mm tray load
Supports the following external optical drives:
DVD+/-RW Double-Layer SuperMulti
2 Chapter 1 Product description
Category Description
Audio and video Quad integrated stereo speakers and subwoofer
HD Beats audio
HP TrueVision high-definition webcam (fixed, no tilt + activity LED, 1PC, USB 2.0 M-JPEG,
1280×720 by 30 frames per second)
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Ethernet Integrated 10/100/1000 GB network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Supports Intel Wireless Display (WiDi)
Antenna support for 802.11a/b/g/n with MIMO support 2×2
Supports the following WLAN formats:
Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combo Adapter
Realtek RTL8188EE 802.11 b/g/n 1x1 Wi-Fi Adapter
Qualcomm Atheros AR9485 802.11 b/g/n 1x1 Wi-Fi Adapter
Ralink RT3290LE 802.11bgn 1x1 Wi-Fi + BT 4.0 Combo Adapter
External memory card Push-push insertion/removal
Supports memory cards such as Secure Digital (SD).
Internal card One half-size mini-card slot for WLAN
One full-size mini-card slot for Intel mSATA Cache
Ports
HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Combination audio-out/audio-in (stereo) port, supports jack detection
USB 3.0 (4 ports)
RJ-45 (Ethernet, includes link and activity lights)
AC Smart Pin power adapter plug
Keyboard/pointing
devices
Full-size keyboard with numeric keypad
Duracoat island-style keyboard, no spill-resistance (in black finish)
Backlit island-style keyboard in black finish
ClickPad with Imaging sensor
Taps enabled as default
Multitouch gestures enabled
Support Windows Modern Trackpad Gestures
3
Category Description
Power requirements Supports the following HP AC adapters:
65W (4.5mm connector) (select models only)
65W EM (4.5mm connector) (select models only)
90W (4.5mm connector) (select models only)
90W EM (4.5mm connector) (select models only)
120W (4.5mm connector) (select models only)
1-M length power cord
Supports the following batteries:
6-Cell battery - 62Whr (2.8Ah), supports fast charge: up to 90% charged in 90 minutes
Operating system Preinstalled:
Windows 8 (64-bit)
Windows 8.1 (64-bit)
Serviceability End-user replaceable parts
Memory
Optical drive
Hard drive
Battery
AC adapter
Mini card components
4 Chapter 1 Product description
2 External component identification
Display
Component Description
(1) Internal display switch Turns off the display and initiates Sleep if the display is closed
while the power is on.
NOTE: The internal display switch is not visible from the
outside of the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) HD Webcam Records video and takes still photographs.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
Display 5
Buttons, speakers, and fingerprint reader
Component Description
(1)
Power button
When the computer is off, press the button to turn on
the tablet.
When the computer is on, press the button briefly to
initiate Sleep.
When the computer is in the Sleep state, press the
button briefly to exit Sleep.
CAUTION: Pressing and holding down the power button
will result in the loss of unsaved information.
(2) Speakers (2) Produce sound.
(3) Leap Motion™ (select models only) Leap Motion allows you to control custom apps with your
hands and fingers in the air. When you first turn Leap
Motion on, follow the setup instructions to experience the
interactive tutorial and create an account for Airspace™, the
Leap Motion app store. Airspace is where you will launch
your Leap Motion apps, and discover new apps designed
specifically for 3D interaction using the speed and accuracy
of Leap Motion technology.
(4) Fingerprint reader Allows a fingerprint logon to Windows, instead of a
password logon.
6 Chapter 2 External component identification
Keys
Component Description
(1) esc key Reveals system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the b key, the spacebar, or the esc key.
(3)
Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the
radiance backlight keyboard feature off or on.
(5) num lk key Alternates between the navigational and numeric functions
on the integrated numeric keypad.
(6) Integrated numeric keypad When num lk has been enabled, it can be used like an
external numeric keypad.
Keys 7
Lights
Component Description
(1)
Power light White: The computer is on.
Blinking white: The computer is in the Sleep state,
which is an energy-saving mode. The computer shuts
off power to the display and other unneeded
components.
Off: The computer is off or in Hibernation. Hibernation
is an energy-saving mode that uses the least amount
of power.
NOTE: For select models, the Intel® Rapid Start
Technology feature is enabled at the factory. Rapid
Start Technology allows your computer to resume
quickly from inactivity.
(2)
Mute light
Amber: Computer sound is off.
Off: Computer sound is on.
(3)
Wireless light On: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is
on.
NOTE: On some models, the wireless light is amber when
all wireless devices are off.
(4) Caps lock light On: Caps lock is on, which switches the keys to all capital
letters.
(5) Fingerprint reader light White: The fingerprint authentication was successful.
Amber: The fingerprint authentication failed.
8 Chapter 2 External component identification
TouchPad
Component Description
(1) TouchPad zone Moves the on-screen pointer and selects or activates items
on the screen.
NOTE: The TouchPad also supports edge-swipe
gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 9
Left side
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from being
mishandled or stolen.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
(3)
HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(4)
RJ-45 (network) jack Connects a network cable.
RJ-45 (network) status light White: The network is connected.
Amber: Activity is occurring on the network.
(5)
USB 3.0 charging port Connects an optional USB device. The USB 3.0 charging
port can also charge select models of cell phones and MP3
players, even when the computer is off.
NOTE: A USB charging port (also referred to as a USB
powered port) allows you to charge connected USB
devices. Standard USB ports will not charge all USB
devices or will charge using a low current. Some USB
devices require power and require you to use a powered
port.
(5)
USB 3.0 port Connects optional USB 3.0 devices and provide enhanced
USB power performance.
(6)
Memory card reader Reads data from and writes data to memory cards such as
Secure Digital (SD).
10 Chapter 2 External component identification
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HP 17-j101nf User guide

Category
Notebooks
Type
User guide

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